--- title: HCL Clara Reviews meta_title: 'HCL Clara Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how HCL Clara works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 18 scale: '5' date_modified: '2026-09-22' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # HCL Clara Reviews **Vendor:** HCL Technologies **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.1/5.0 **Total Reviews:** 18 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About HCL Clara The Intelligent Virtual Assistant, enhancing Workload Automation customers’ experience with natural language processing interactions and troubleshooting actions. understands human input, provides answers by tapping into a rich, specialized knowledge base. Clara allows direct interaction with HCL Software products in natural language to execute tasks and enables users to quickly learn how to use and troubleshoot products. ## HCL Clara Reviews ### 1. HCL Clara for Financial Responsibilities **Rating:** 4.0/5.0 stars **Reviewed by:** Swati C. | Finance Risk Analyst , Financial Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 29, 2023 **What do you like best about HCL Clara?** Without having to learn any unique commands, HCL Clara schedules its reconciliation process automatically. You only need to have a conversation with HCL Clara, and it will handle the rest. It is integrated with many other software applications. For instance, when I schedule a meeting with my clients, I just have to add it to CC, and it will handle everything from scheduling to sending the meeting notification. As a hedge fund, we implemented HCL Clara quickly and easily by connecting it to our trading platform. **What do you dislike about HCL Clara?** We have experienced that it sometimes slows down while responding to complex tasks. Additionally, it is not always up-to-date, which should be improved as these drawbacks currently limit its frequency of use. Also, the customer support is not as responsive as promised by the company. They are not knowledgeable enough about the product, and the support documentation is not always clear and concise. **What problems is HCL Clara solving and how is that benefiting you?** For me, it automates many manual tasks like interview scheduling, meeting scheduling, real-time monitoring, compliance reporting, etc. It improves our accuracy in work by providing guidance and recommendations. It complies with our financial regulations so that it can generate reports to avoid costly fines and penalties, which can occur if not notified. ### 2. A comprehensive Review of HCL Clara - A virtual Assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Aleksei k. | Senior Application Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 25, 2023 **What do you like best about HCL Clara?** We have incorporated it with SLACK. With the help of natural language processing (NLP) and machine learning, it improves customer experience of HCL workload automation. It can comprehend human input, respond to questions by a vast specialised knowledge base. and allow direct communication. The Automation troubleshooting assists us so we can quickly response to the task. **What do you dislike about HCL Clara?** Since it is dependent on the machine learning to operate, it takes some time for it to learn and comprehend complex queries that sometimes make our team waiting and thus it consumes time and is very frustrating. Also there are limited customization is comparison to other platforms , so these should be improved. **What problems is HCL Clara solving and how is that benefiting you?** With the Workload automation we are able to more than half an hour per day. By using HCL clara's knowledge base to troubleshoot an issue, saves a lot of time in comparison when done manually. It lowers the risk of human error by providing centralised information repository. With it conversational interface and knowledge base , it aid in reducing the complexity of HCL workload automation. ### 3. HCL Clara Intelligent Virtual Assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Yuliia P. | Software Testing Expert, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 19, 2023 **What do you like best about HCL Clara?** We use HCL Clara for communication purposes with our clients and for providing feedback to development teams, as well as with different clients globally. It offers a reliable solution with a wide range of features to meet various organizational needs. The traditional way of scheduling meetings is over; with HCL Clara, we just send an email to the client, keeping Clara in cc, and it handles the rest. Due to its emphasis on analytics, collaboration, security, and scalability, it is a great resource for long-term growth. Tools for real-time communication, document sharing, and integrated project management boost output and encourage creativity. **What do you dislike about HCL Clara?** Limited customization and inaccurate responses for various complex queries are a few drawbacks where improvement is much needed. It should also be upgraded as it has a limited source of knowledge. **What problems is HCL Clara solving and how is that benefiting you?** It reduces our efforts of answering various doubts raised during the feedback process of testing. Many of the manual tasks related to WLA are automated by Clara so that we can concentrate on other projects. The cost of hiring and educating or providing training is saved. HCL Clara can assist businesses in increasing the accuracy of their WLA operations. ### 4. My experience with Clara Virtual Assistant **Rating:** 4.0/5.0 stars **Reviewed by:** Priyanka R. | Senior Software Developer , Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 18, 2023 **What do you like best about HCL Clara?** We use Clara while setting up the CHAT interview and meeting with other team members, it saves our time by scheduling meetings just by adding Clara in cc on our mail. It is an intelligent virtual assistant from HCL software, it can comprehend user input and respond according to the comprehensive best of the specific knowledge. We as users can communicate or use the other HCL software in our own natural language through Clara. **What do you dislike about HCL Clara?** We have experienced certain problems like HCL Clara is not always accurate as some of the complex queries are outside its knowledge base, this needs to be upgraded. In comparison to Google Dialogflow, Clara has limited customization. **What problems is HCL Clara solving and how is that benefiting you?** It helps us in various ways like it provides a personalized human-like experience. It reduces our customer care efforts by handling most of the FAQ calls. It facilitates semantic search within documentation so that the response time can be increased. It searches through various dates and past history so that it can provide information efficiently. ### 5. HCL Clara- Intelligent Virtual Assistant **Rating:** 4.0/5.0 stars **Reviewed by:** Monica H. | Senior Application Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 20, 2023 **What do you like best about HCL Clara?** We have automated certain repetitive tasks like queries from the customers and replying over the mails. It is very customizable as it meets my needs, like I am able to choose the language and dialect that it uses. Also, the feature I loved the most is that it easily schedules my meeting just by adding it in my mail id. **What do you dislike about HCL Clara?** Initial use and setup was quite challenging for us, as we were not so familiar with the chatbots. Rest everything seems fine till now. **What problems is HCL Clara solving and how is that benefiting you?** By automating the repetitive tasks, I am able to manage my work and give more productivity toward my organization. Also, it helps me in providing new ideas and suggestions, helps in various tasks like generating text, poems, code, etc. This all reduces my manual efforts. ### 6. A Comprehensive Look at Chatbot Customer Support **Rating:** 2.5/5.0 stars **Reviewed by:** Nikhil Kumar V. | Software engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 18, 2023 **What do you like best about HCL Clara?** Instant Access to Information Consistent and Accurate Responses Reduced Waiting Times Multilingual Support It's important to consider both the benefits and limitations of chatbots like HCL Clara when implementing them as part of a customer support strategy. Balancing automation with human support where necessary can help provide a well-rounded and satisfactory experience for customers. **What do you dislike about HCL Clara?** Loss of Human Interaction Understanding Nuances Dependence on Knowledge Base Lack of Empathy Data Privacy Concerns Learning Curve Incorporating chatbots like HCL Clara requires a balanced approach, combining automation with human support to ensure a comprehensive and satisfactory customer experience. **What problems is HCL Clara solving and how is that benefiting you?** Eliminating Wait Times Crossing Language Barriers Scaling Seamlessly Minimized Frustration In conclusion, HCL Clara adeptly addresses prevailing customer support challenges, yielding an array of benefits, such as time savings, heightened convenience, customer empowerment, and an enriched overall customer experience. ### 7. Great bot, understanding the human language very well **Rating:** 5.0/5.0 stars **Reviewed by:** Shivali C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 20, 2023 **What do you like best about HCL Clara?** Understand the prompt very easily and provide the concise and related answer in a great way, easy to communicate, human friendly.. Love to work with this bot clara. Happy to use **What do you dislike about HCL Clara?** Little slow, there should be more improvement can be done like, other prompts can be added to better understanding the problem and resolution, so far good to work **What problems is HCL Clara solving and how is that benefiting you?** Knowledge-based tool, I can get the answer to my issue, problem-solving, clearly give the answer as per the instruction given, overall best experience using this bot ### 8. Best AI chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Rama a. | Senior Software Developer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 03, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HCL Clara?** No code platform and easy to use and build bots as low code platform and easy to understand the platform and work. **What do you dislike about HCL Clara?** As of now nothing. But I think the integrations with channel for third-party platform is not safe at all. **What problems is HCL Clara solving and how is that benefiting you?** Getting work easily for business when we use this and easily understand as low code platform. ### 9. Intelligent Virtual Assistant - HCL Clara **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 21, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about HCL Clara?** 1. It saves a lot of operation time 2. Initiates the initial troubleshooting for HCL products with voice as well as simple text 3. It can perform tasks and provide solid recommendations **What do you dislike about HCL Clara?** 1. Sometimes, the recommendations are not related. 2. Sometimes, it takes too much time to respond 3. It does not execute voice commands properly, I don't maybe it's a problem with the voice **What problems is HCL Clara solving and how is that benefiting you?** It solves the troublesome communication barrier between users and HCL products using natural language. It enables me to learn how to troubleshoot HCL products quickly ### 10. Amazing AI chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Ved Prakash S. | Software Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a review partner **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 16, 2023 **What do you like best about HCL Clara?** HCL Clara is an amazing chatbot which help us to resolve problems by providing articles from its knowledge base. So no more customer care helpline support required. **What do you dislike about HCL Clara?** Sometimes our requirements categorized under different category. **What problems is HCL Clara solving and how is that benefiting you?** It helps in providing supporting documents and diagnoses via which we can easily get the navigation and fix issue. ### 11. The experience was really exceptional. **Rating:** 3.5/5.0 stars **Reviewed by:** Avni S. | Senior Merchandiser, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 22, 2023 **What do you like best about HCL Clara?** Its user interface and number of features. **What do you dislike about HCL Clara?** There are some features which are slow atm. **What problems is HCL Clara solving and how is that benefiting you?** Helping me in answering simple questions of my business to my customers. ### 12. Usable 🙂 **Rating:** 4.0/5.0 stars **Reviewed by:** Yugandhar C. | Data Scientist - Artificial Intelligence, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 20, 2023 **What do you like best about HCL Clara?** The way it's providing responses fast and clear **What do you dislike about HCL Clara?** Front End Interface. It's the most common interface **What problems is HCL Clara solving and how is that benefiting you?** It will be very useful in answering frequently asked questions ### 13. Good customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Rakesh R. | Software Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 29, 2023 **What do you like best about HCL Clara?** Good Features with easy use and implementations **What do you dislike about HCL Clara?** Some of integrations look different. Maybe it is **What problems is HCL Clara solving and how is that benefiting you?** Implementing and integrations with channels ### 14. Excellent tool which come handy at many levels **Rating:** 3.5/5.0 stars **Reviewed by:** Rakshit S. | Product Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 29, 2023 **What do you like best about HCL Clara?** Has loads of insights and knowledge to provide answers **What do you dislike about HCL Clara?** Time to process and also different languages **What problems is HCL Clara solving and how is that benefiting you?** Automating replies to customers ### 15. The experience was awesome and really great. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 22, 2023 **What do you like best about HCL Clara?** It really easy to use and the user interface is awesome. **What do you dislike about HCL Clara?** It's a bit slow at the moment and can be improved. **What problems is HCL Clara solving and how is that benefiting you?** I needed a bot which can work on my data and answer questions quickly. ### 16. Good. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 08, 2023 **What do you like best about HCL Clara?** All good. Good user interface. Response is quick. Understands the queries better. **What do you dislike about HCL Clara?** All good. Automated response can be limited. **What problems is HCL Clara solving and how is that benefiting you?** Answers all the queries related to a contest. ### 17. Innovative and a helpful product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 20, 2023 **What do you like best about HCL Clara?** Excellent interaction and very helpful in troubleshooting problems. **What do you dislike about HCL Clara?** Building our shops database was an overwhelming task. **What problems is HCL Clara solving and how is that benefiting you?** Multiple SQL queries are easily translated, and external data can be easily mapped into the flow chart. ### 18. It was great and really nice. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 22, 2023 **What do you like best about HCL Clara?** I liked the user interface and ease of use. **What do you dislike about HCL Clara?** It's a bit slow at the moment and can be improved. **What problems is HCL Clara solving and how is that benefiting you?** To read my data and answer some basic questions. - [View HCL Clara pricing details and edition comparison](https://www.g2.com/products/hcl-clara/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-04+21%3A19%3A20+-0500&secure%5Bsession_id%5D=a532d965-5978-4c94-8974-41c593305b34&secure%5Btoken%5D=90cf699dd7abe6a63bb8e47d7c839cc8bc78cfce3e2c75b4592fbeaa7fb050b2&format=llm_user) ## HCL Clara Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation ## Top HCL Clara Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,723 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,188 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,497 reviews)