HCL Clara Reviews & Product Details

Without having to learn any unique commands, HCL clara schedule it's reconciliation process automatically, he need to have only a conversation with HCL clara, the rest it will handle.

It is integrated with many other softwares like when I have schedule a meeting with my clients, I just have to add it to CC rest it will do from scheduling to sending the notification for the meeting.

We as an Hedge fund implement Hcl clara quickly and easily by connecting it to its trading platform. Review collected by and hosted on G2.com.

We have experienced that it sometimes slow down to while responding to complex targets also, it is not always up-to date, this should be improved as currently these drawbacks limits it's Frequency of use.

Also the customer support is not that much responsive as promised by company, they are not enough knowledgeable about the product also support documentation is not always clear and concise. Review collected by and hosted on G2.com.

We have incorporated it with SLACK. With the help of natural language processing (NLP) and machine learning, it improves customer experience of HCL workload automation. It can comprehend human input, respond to questions by a vast specialised knowledge base. and allow direct communication. The Automation troubleshooting assists us so we can quickly response to the task. Review collected by and hosted on G2.com.

Since it is dependent on the machine learning to operate, it takes some time for it to learn and comprehend complex queries that sometimes make our team waiting and thus it consumes time and is very frustating.

Also there are limited customization is comparison to other platforms , so these should be improved. Review collected by and hosted on G2.com.

We use HCL clara for communication purpose for our clients and our feedback to development teams and also with thee different cleints globally.

It offers a reliable solution with a wide range of features to meet various needs or the organisations.

Traditional way of scheduling the meeting it over, with HCL Clara we have just send mail to the client keeping Clara in cc , rest everything it will do.

Due to its emphasis on analystics, collaboration , security and scalability it is a great resource for the long term growth.

Tools for real time communication ,document sharing , and integrated project managment boost ouput and encourage creativity. Review collected by and hosted on G2.com.

Limited customization, inaccurate resposed for various complex queries, are the few drawbacks where improvment is must needed, also it should be upgraded as it has limited source of knowledge. Review collected by and hosted on G2.com.

We use Clara while setuping the CHAT interview and meeting with other team members, it saves our time by scheduling meeting just we have to add Clara in cc on our mail.It is a intelligent virtual assistant from HCl software, it can comprehend user imput and respond according to the comprehensive best of the specific knowledge. We as a user can communicate or use the other HCL software in our own natural langauge through clara. Review collected by and hosted on G2.com.

We have experience certain problems like HCL clara is not always accurate as some of the complex queries are outside it knowledge base this needs to be upgraded. In comparison to Google Dialogflow, Clara has limited customization. Review collected by and hosted on G2.com.

We have automated certain repetitive tasks like queries from the customers and replying over the mails

It is very customizable as it meet my needs , like I am able to choose the language and dialect that it uses.

Also the feature i loved the most is that it easily schedules my meeting just by adding it in my mail id. Review collected by and hosted on G2.com.

Initial use and set was quite challenging for us , as we were not so familiar with the chatbots.

Rest everything seems fine till now. Review collected by and hosted on G2.com.

Instant Access to Information

Consistent and Accurate Responses

Reduced Waiting Times

Multilingual Support

It's important to consider both the benefits and limitations of chatbots like HCL Clara when implementing them as part of a customer support strategy. Balancing automation with human support where necessary can help provide a well-rounded and satisfactory experience for customers. Review collected by and hosted on G2.com.

Loss of Human Interaction

Understanding Nuances

Dependence on Knowledge Base

Lack of Empathy

Data Privacy Concerns

Learning Curve

Incorporating chatbots like HCL Clara requires a balanced approach, combining automation with human support to ensure a comprehensive and satisfactory customer experience. Review collected by and hosted on G2.com.

Understand the prompt very easily and provide the consice and related answer in a great way, easy to communicate, human friendly.. Love to work with this bot clara. Happy to use Review collected by and hosted on G2.com.

Little slow, there should be more improvement can be done like, other prompts can be added to better understanding the problem and resolution, so far good to work Review collected by and hosted on G2.com.

No code platform and easy to use and build bots as low code pltform and easy understand the pltform and work. Review collected by and hosted on G2.com.

As of now nothing. But I think the integrations with channel for third-party platform is not safe at all. Review collected by and hosted on G2.com.

1. It saves a lot of operation time

2. Initiates the initial troubleshooting for HCL products with voice as well as simple text

3. It can perform tasks and provide solid recommendations Review collected by and hosted on G2.com.

1. Sometimes, the recommendations are not related.

2. Sometimes, it takes too much time to respond

3. It does not execute voice commands properly, I don't maybe it's a problem with the voice Review collected by and hosted on G2.com.

HCL Clara is an amazing chatbot which help us to resolve problems by providing articles from its knowledge base. So no more customer care helpline support required. Review collected by and hosted on G2.com.

Sometimes our requirements categorized under different category. Review collected by and hosted on G2.com.