G2

Murilo R.

Mid-Market (51-1000 emp.)

12/5/2023

"Easy to use, but with enough depth and complexity for modern chatbots"

5/5

What do you like best about Rulai?

I have been using Rulai for about 4 years now. Due to my experience with other chatbot platforms, I can safely say that Rulai has all the features needed for a great user experience. For UX writers such as I myself, Rulai is easy enough to implement content on and adapting conversational flows from other tools such as Miro and Figma are easy too because of Rulai's visual capabilities.

Unlike other platforms, you can clearly see the conversational flow design in front of you. Troubleshooting made easy as well, and you don't need to be incredibly tech savvy to use most of the platform's features. Adding to that, if you are used to other platforms and know the basics of programmig, Rulai is incredibly deep with plenty of features to be used in integrations and more complex solutions for clients.

Features such as analytics, knowledge bases and so on are also easy to learn and use. The platform consists of a solid foundation for chatbots for all kinds of clients. Though I would recommend it for clients that want more from their chatbots than just a FAQ bot. Review collected by and hosted on G2.com.

What do you dislike about Rulai?

While the user interface is friendly, I've had experiences where other colleagues had trouble navigating the dashboard and finding information. While I consider Rulai to be easy to learn, it won't be quick as other more simple chatbot platforms.

The platform also lacks a built-in satisfaction survey for users to interact with, unlike other platforms where it's something that can be set in their settings, a flow needs to be created and then triggered throughout the bot so it appears during conversations.

I would say that Rulai is easy to learn, but hard to master, which can be seen as a negative for some clients. Review collected by and hosted on G2.com.

What problems is Rulai solving and how is that benefiting you?

Rulai offers great features for clients that need chatbots that can deal with complex matters, such as product returns, cancellations, payments and so on. Our clients are always looking for new features and integrations and Rulai makes it easy for us to come up with new solutions. The platform was never a blocker regarding features that were requested by our clients. Review collected by and hosted on G2.com.