Best Chatbots Software - Page 14
Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.
Although chatbots frequently utilize some degree of natural language processing (NLP) or speech recognition to understand written and spoken requests, they primarily function with the help of scripted conversations, which is in contradistinction to intelligent virtual assistants which utilize natural language understanding (NLU) to conduct human-like conversations. Businesses can leverage chatbot technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form.
Customer support tools, such as live chat software, help desk software, or contact center software, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence software; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.
To qualify for inclusion in the Chatbots category, a product must:
Best Chatbots Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
BotSpice is an AI & NLP powered DIY chatbot platform. BotSpice offers you a no-code platform wherein building a chatbot is easy and takes little to no effort. Speed up customer resolutions, qualif
- 83% Small-Business
- 17% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Chatbot Builder makes it easy to build and train AI chatbots that promptly answer user queries - supercharging your sales and support conversations. Get powerful AI support automation and lead captur
- 58% Small-Business
- 42% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
GetAnswer is an AI-powered chatbot platform designed to transform customer engagement effortlessly. With its easy-to-use interface, you can create, integrate, and embed intelligent chatbots on your we
- 67% Small-Business
- 17% Enterprise
- Overview
- User Satisfaction
- Seller Details
KODA is an enterprise-class AI automation platform that integrates chat, voice, and ticket automation to streamline business processes across customer service, sales, and internal operations. KODA
- 40% Small-Business
- 40% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and co
- Information Technology and Services
- 62% Small-Business
- 38% Mid-Market
606 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Serviceform – The only software your business needs for Sales, Support and Marketing Have website visitors but not converting them into customers? Let's change that! Serviceform helps businesses aro
- 90% Small-Business
- Overview
- User Satisfaction
- Seller Details
Reduce your support tickets by uptp 80% with Uservox. Uservox empowers you to build ChatGPT like chatbots in jutst a few minutes for your website. These bots are trained on your own database and docum
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Verge AI provides specialized AI chatbot solutions tailored to businesses facing challenges in automating operations, enhancing customer service, and optimizing access to information. By developing cu
- 80% Mid-Market
- 20% Small-Business
9 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
VirtualSpirits offers automatic chat and live chat software that helps businesses to convert visitors into leads and customers.
- 57% Mid-Market
- 29% Small-Business
- Overview
- User Satisfaction
- Seller Details
Vozy is a voice AI platform that helps companies to transform, scale and improve customer interactions through voice assistants and conversational AI across their existing channels. Focused on delive
- Financial Services
- 45% Mid-Market
- 45% Small-Business
157 Twitter followers
- Overview
- User Satisfaction
- Seller Details
XOR AI Recruiter for Blue-Collar and Hourly Workers in the US XOR’s AI platform helps businesses hire blue-collar workers for only $500 per hire. XOR will attract, pre-screen and then schedule the be
- 60% Small-Business
- 20% Mid-Market
406 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
AITable is a revolutionary no-code AI development platform that makes building your own AI ChatGPT with tables in 1-Click. By utilizing your unique data, AITable allows you to train your own version o
- 86% Small-Business
- 14% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The Core WhatsApp Business API offers advanced automation for marketing (with chatbots and templates) payments and e-commerce directly through WhatsApp, streamlining transactions and customer interact
- 50% Mid-Market
- 50% Small-Business
18 Twitter followers
- Overview
- User Satisfaction
- Seller Details
BOTWISE speeds up access to distributed company knowledge from a single place, saving even 90% of time spent on searching and gathering information. It helps manage distributed knowledge in organizat
- 33% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Introducing CHATTERgo, your AI Store Concierge and Product Consultant that address customer needs and boosts sales. CHATTERgo is a transformative AI conversational solution aimed at enhancing the sho
- 50% Mid-Market
- 50% Small-Business
