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KODA Reviews & Product Details

KODA is an enterprise-class AI automation platform that integrates chat, voice, and ticket automation to streamline business processes across customer service, sales, and internal operations. KODA delivers AI-powered chatbots for customer support, sales, marketing, and internal communications. Its adaptive chats engage customers with personalized product recommendations to reduce cart abandonment and drive conversions. AI-driven voicebots manage calls, answer queries, make outbound offers, and collect feedback, while ticket automation uses AI to understand customer intent and generate responses to email queries Ticket responses can be sent directly to the customer for swift resolution, or routed through your customer service platform for agent review and refinement. KODA Live Chat ensures a seamless handoff from bots to human agents, enabling fast and effective issue resolution. No-Code Development: KODA's no-code architecture enables rapid AI solution development, empowering teams to innovate and deploy solutions without technical barriers. Advanced Analytics: KODA provides a powerful suite of analytics tools to track, measure, and optimize the performance of chatbots, voicebots, and automation solutions. These insights help businesses understand user behavior and maximize operational efficiency. Large Language Models: Access the latest large language models, including OpenAI’s GPT, Anthropic’s Claude, and Google’s Gemini, to deliver accurate, cost-effective responses to user queries within the KODA platform. Integrations: KODA offers a REST API and integrates with any solution that supports data exchange, including: - Communication and messaging platforms - Customer support systems - Business intelligence tools - E-commerce platforms - Applicant Tracking Systems (ATS) KODA helps businesses enhance efficiency, improve customer satisfaction, and drive growth.

Seller

KODA

Discussions

KODA Community

Languages Supported

English, Polish

Overview by

KODA

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KODA Media

KODA Demo - Chatbot structure and editor

A bot editor that allows users to create automated conversation flows using a visual, no-code approach.

The Generative AI module connects large language models with your data sources, allowing the bot to create relevant responses to user questions automatically.

The knowledge base panel lets you add various data sources that improve the chatbot's accuracy and response quality.

Ticket Automation recognizes customer intent and questions, automating email inqueries. We offer several automation variant from fully automatic replies to drafts generated for agents review.

Voicebots can proactively reach out to customers with offers, satisfaction surveys, or even relevant information. Our module allows for setting inbound and outbound campaigns.

Comprehensive performance analytics for automation saluting including custom reports and integration with business intelligence tools.

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DK

Daniel K.

Customer Feedback Manager

Enterprise (> 1000 emp.)

4/12/2022

"KODA is a company that perfectly meets our needs. Stable technology and a very professional team."

5/5

What do you like best about KODA?

The fact that our bot works on multiple contact channels. We started with Messenger. The next step was to implement bot in our mobile app (one of the most popular apps on the retail market in our region). Another channel is Whatsapp. I don't have to buy three different bots - I have one bot in 3 contact channels. Review collected by and hosted on G2.com.

What do you dislike about KODA?

To tell the truth, I don't see such things. Ease of use of the platform, its stability and partnership cooperation allow me to think only about positive things. Review collected by and hosted on G2.com.

Recommendations to others considering KODA:

As I said above - from my perspective KODA is mine, and should be also yours first choice. Especially if you are looking for bots availible on multiple communication channels and people who you can trust. Review collected by and hosted on G2.com.

What problems is KODA solving and how is that benefiting you?

Żabka has over 8,000 stores. Millions of consumers shop there every day. Some of them, of course, have questions on a variety of topics. KODA chatbot allows us to answer thousands of frequently asked questions automatically and without the participation of my colleagues from the department. Review collected by and hosted on G2.com.

JM

Julia M.

Consultant in strategic projects

Small-Business (50 or fewer emp.)

4/11/2022

"Technology that met my expectations"

5/5

What do you like best about KODA?

As a consultant who work for many clients on strategic projects, I have met dozens of vendors of various technologies. If I am to assess the overall cooperation - KODA is in the top of the most professional companies I have worked with. Review collected by and hosted on G2.com.

What do you dislike about KODA?

I have nothing to complain about. Our project is quite complicated, it combines many systems for which KODA is the front. Even when minor problems do occur - they are dealt with immediately. Review collected by and hosted on G2.com.

Recommendations to others considering KODA:

They promissed to me that one bot will work as a chatbot on the website and telephone voicebot. They promissed that it will easily exchange the data with other systems and make crutial processes automated. They promissed and they did deliver. Review collected by and hosted on G2.com.

What problems is KODA solving and how is that benefiting you?

Our bots implemented on the basis of KODA technology automate two processes that are crucial for my client. The first is checking the availability of the service at a specific address. The second is the ability to report failure of the service offered by my client. Review collected by and hosted on G2.com.

R

Rafał .

Head Of Customer Support

Mid-Market (51-1000 emp.)

3/23/2022

"Usefull technology and great team. I am pleased with our cooperation!"

5/5

What do you like best about KODA?

I am glad that we were able to integrate KODA with the Zendesk system on which we work on a daily basis. As a result, our clients have one dialogue widget where they can ask questions and we can reply automatically. But in some cases, when my team have to take over the conversation - we can still work on Zendesk. KODA is our front and kind of a bridge. Fast implementation! Review collected by and hosted on G2.com.

What do you dislike about KODA?

No critical things at this moment. I'm looking forward for the new features. Review collected by and hosted on G2.com.

Recommendations to others considering KODA:

If you are considering to implement a bot - i recommend to do it with a company that is an author of technology and can easily adapt it to your processes. Remember that technology is really important, but expertise in conversation design is even more important. Review collected by and hosted on G2.com.

What problems is KODA solving and how is that benefiting you?

My team uses KODA for daily work related to customer service of gamivo.com. Our chatbot is integrated with our internal systems, so we can deeply personalize conversation. It really helps to reduce number of customers requests my agents previously had to serve manually in 100%. Review collected by and hosted on G2.com.

MG

Marcin G.

Chief Product Officer & Co-Founder

Small-Business (50 or fewer emp.)

3/23/2022

"I'ts great tool for lead generation"

5/5

What do you like best about KODA?

Friendly interface, very quick and professional customer service. It's great that one bot scenario can be available for my clients on multiple channels. Review collected by and hosted on G2.com.

What do you dislike about KODA?

All the issues that were important to me have either already been corrected or will stay in the coming days Review collected by and hosted on G2.com.

Recommendations to others considering KODA:

Building bots for different purposes isn't as complicated as I thought. Review collected by and hosted on G2.com.

What problems is KODA solving and how is that benefiting you?

I tested this solution for the purpose of collecting leads and customer service. In both cases, it proved to be very effective. Over 60% of the questions my clients asked were handled automatically. Review collected by and hosted on G2.com.

JJ

Jakub J.

Mid-Market (51-1000 emp.)

3/25/2020

"Best tool for communication automation [in a big company]"

5/5

What do you like best about KODA?

KODA Bots software is easy to use, easy to navigate, and very intuitive. It doesn't take much technical knowledge to be a professional in its use. The variety of different features is also great. Ready-made modules make it easy to build conversation scenarios. Thanks to the integration with our database, the chatbot content is always up-to-date and adjusted to users. Review collected by and hosted on G2.com.

What do you dislike about KODA?

I would have to look for somenthing i do not like. At the moment there is nothing that I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering KODA:

KODA Bots is a company we could always rely on. If we came across any problems, they quickly solved them. The technology they developed to automate communication was also immensely helpful. Without it, it wouldn't have been so easy to manage the chatbot. Review collected by and hosted on G2.com.

What problems is KODA solving and how is that benefiting you?

KODA Bots created a system that enables users to book their dream holiday and us to automate communication between the bot and our website. The chatbot is a huge convenience for users. Positive opinions of satisfied clients prove this. A short conversation allows users to verify current prices and choose the best hotel. A moment after they start talking with the chatbot, they have travel offers displayed on their screens. Then, they can filter the results by clicking on windows displayed in Messenger to find vacations that meet their needs. It's an efficient solution. Review collected by and hosted on G2.com.