--- title: Chatbot Builder Reviews meta_title: 'Chatbot Builder Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Chatbot Builder works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 12 scale: '5' date_modified: '2026-06-22' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Chatbot Builder Reviews **Vendor:** chatbotbuilder **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.4/5.0 **Total Reviews:** 12 ## About Chatbot Builder Chatbot Builder makes it easy to build and train AI chatbots that promptly answer user queries - supercharging your sales and support conversations. Get powerful AI support automation and lead capture with Chatbot Builder. Enable customers to immediately engage with personalized, comprehensive customer support and sales guidance without human intervention. Chatbot Builder's AI chatbots can analyze CRM and external data to provide accurate responses and recommendations for customers’ unique needs. ## Chatbot Builder Pros & Cons **What users like:** - Users find the **ease of use** of Chatbot Builder invaluable for creating and managing AI chatbots effectively. (2 reviews) - Users find the **easy creation process** of Chatbot Builder efficient for building AI chatbots quickly and effectively. (2 reviews) - Users find the **easy implementation process** of the Chatbot Builder to be straightforward and user-friendly. (1 reviews) - Users commend the **helpfulness** of Chatbot Builder, enhancing agent capability by automating responses to common queries. (1 reviews) **What users dislike:** - Users find **lack of insight** into user interactions challenging, making it difficult to optimize chatbot performance effectively. (1 reviews) - Users find **understanding interactions** with the Chatbot Builder challenging, making it hard to improve user experience effectively. (1 reviews) ## Chatbot Builder Reviews ### 1. Innovative and Cutting Edge Technology, empowering our sales and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Akshat R. | Senior Research Analyst, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2024 **What do you like best about Chatbot Builder?** A chatbot builder is an innovative AI tool that helps in automating conversation patterns based on how a user interacts on a platform. It is widely used in technical support and sales enquiry chats with queries that extract and provide information to the end users. For Example: Hubspot's Chatbot is a free to use chatbot building software with 24*7 live chat funtionality easy to set up without writing a single line of code of any programming language **What do you dislike about Chatbot Builder?** Although, Hubspot's Chatbot Builder has a free starter plan which only allows free marketing and sales tool with upto 5 users which can only be used as a demo for starting out, basically to get familiar with their platform. However, If you're a even a small enterprise with simple marketing automation or a customer engaging platform and live chats you'll need their starter plan i.e over INR 1600/month/seat with you own branding and increased limits which is not gonna cut it because scaling up will be expensive [still cheaper than an in-house infrastructure] **What problems is Chatbot Builder solving and how is that benefiting you?** 1) For starters, Cutting down Cost of in-house support technicians or even outsourcing to 3rd party Vendors. With proven track record of success rate with software company like Hubspot, you can rely on their algorithm that practically takes out the manual workload out of the equation. 2) Ease of implementation, With their easy to use platform, I was able to automate all the sales, marketing and technical support efforts with 24*7 live chats, Email Marketing, CRM Database management, Email Campaigns, Payment Integration and In-App chat support. 3) With a vast variety of products to choose from, I was able to use my colleagues scripting language (JS & Python) skills to implement programmable workflow and bot actions to optimize internal processes for better customer experience into operations 4) Pro-actively monitored chatbot's health to fix issues before, during and after they occur 5) Using AI Powered data, removed duplicates from CRM database, recurring chats and deploying automated custom intervals and chat sessions for better support processes and more tailored conversations. ### 2. Easiest chatbuilder with customized features **Rating:** 5.0/5.0 stars **Reviewed by:** Vikash M. | Chief Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Chatbot Builder?** The process while creating the chatbot, it's pretty easy, just had to select the features and name the sections, entering the welcome messages or auto response was really easy. **What do you dislike about Chatbot Builder?** As for now I don't think there was something to dislike. **What problems is Chatbot Builder solving and how is that benefiting you?** Auto responses when our support was away, previous chatbots have that too but chatbot builder made it free for basic messages. ### 3. Establish chatbots that share meaningful and direct replies **Rating:** 4.5/5.0 stars **Reviewed by:** Firas T. | Senior Consultant, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Chatbot Builder?** Our sales and support teams benefit from the use of Chatbot Builder. Creating AI chatbots to respond to frequent customer questions has given our agents the opportunity to tackle more advanced interactions. **What do you dislike about Chatbot Builder?** Understanding user interactions with the chatbots can be quite hard. I struggle to monitor particular user paths through the chatbot process and pinpoint spots that need work. **What problems is Chatbot Builder solving and how is that benefiting you?** Our contact center work has improved with Chatbot Builder providing automated responses to simple customer inquiries. Our people can now focus on tackling complicated challenges and enhancing relationships with customers. ### 4. Best AI Bot **Rating:** 5.0/5.0 stars **Reviewed by:** Aman J. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Chatbot Builder?** The best feature I like about Chatbot Builder is making AI bot using data source. Its UI is also good as per the user comfortability. **What do you dislike about Chatbot Builder?** Sometimes It gives slow response and nothing else. **What problems is Chatbot Builder solving and how is that benefiting you?** It is helping me in interview preparing and some other task by creating AI Bot ### 5. ChatBot Builder - A friendly tool. **Rating:** 3.5/5.0 stars **Reviewed by:** Vempati C. | employee, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2024 **What do you like best about Chatbot Builder?** Chatbot builder is a great tool for building the chatbots for customizing the phone calls supports , emails supports and also helping in making us understand everything we want. **What do you dislike about Chatbot Builder?** The thing which i dislike in chatbot builder is, it is consuming alot of time for building the chatbot and its cost is high for using the advanced versions **What problems is Chatbot Builder solving and how is that benefiting you?** This tool is helping us build the chatbots easily and this tool is userfriendly. ### 6. Ease in Use **Rating:** 4.0/5.0 stars **Reviewed by:** Sanchit J. | Inside Sales Manager, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Chatbot Builder?** It's easy to use. Various features like automated responses, smooth communication across platforms, effective engagement of customers are much needed in this fast paced era and changed style of working. **What do you dislike about Chatbot Builder?** Sometimes the AI fails or makes mistakes while understanding deep and long conversations. **What problems is Chatbot Builder solving and how is that benefiting you?** Being in sales, I want to automate most common tasks like sending response to customers. Sometimes I need summary of conversations. Thats where chatbot helps. ### 7. Best chatbot builder in the market **Rating:** 3.5/5.0 stars **Reviewed by:** Kiran N. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Chatbot Builder?** Creating a chatbot is very easy, and the community support is exceptional. They are always there whenever we need them **What do you dislike about Chatbot Builder?** We can't directly jump into their platform without sufficient learning. I feel like there is some friction **What problems is Chatbot Builder solving and how is that benefiting you?** I wanted to create a chatbot for an internal hackathon. And I was able to launch the fully equiped chatbot in minutes ### 8. Easy way to automate support **Rating:** 3.5/5.0 stars **Reviewed by:** Kendrik N. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Chatbot Builder?** Chatbot builder has so many customizations and options. **What do you dislike about Chatbot Builder?** It can be a little intimidating at first to learn. **What problems is Chatbot Builder solving and how is that benefiting you?** Chatbot builder has enabled us to create a support chat for common support issues, thus, saving us time and money. ### 9. Chatbot review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Chatbot Builder?** It was very easy to use and operate for a first time user **What do you dislike about Chatbot Builder?** I enjoyed it the whole time, and didn't dislike any of it **What problems is Chatbot Builder solving and how is that benefiting you?** It helped give me ideas for work purposes ### 10. Need more test area **Rating:** 3.0/5.0 stars **Reviewed by:** Ramadan A. | Customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2024 **What do you like best about Chatbot Builder?** I like that it avail wide range of options, different platforms and social applications. We are interested in creating simple chat solution that get good benefits of AI tools. **What do you dislike about Chatbot Builder?** I cannot find tutorial or guidelines to test what I have created. **What problems is Chatbot Builder solving and how is that benefiting you?** We are interested in creating simple chat solution that get good benefits of AI tools. ### 11. excellent builder **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael G. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Chatbot Builder?** its connectivity and capabilities to connect with different streams **What do you dislike about Chatbot Builder?** Your documentation is a bit confusing but with a little time it is perfectly understood. **What problems is Chatbot Builder solving and how is that benefiting you?** it allows me better communication with the users of the platform I use ### 12. It is one of the most easy to use software for building chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Akshaykumar G. | Engineer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Chatbot Builder?** the easiness of use, the implementaions is so easy , it provides number of features to build the bots and ease of integration is fantastic . I really like this software **What do you dislike about Chatbot Builder?** the customer support is good but it needs to be improove on it **What problems is Chatbot Builder solving and how is that benefiting you?** to create chat bots for analytic purpose which we wanted, it helps solving this problem so easily, dragging and droping menu is awesome - [View Chatbot Builder pricing details and edition comparison](https://www.g2.com/products/chatbot-builder/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+05%3A03%3A10+-0500&secure%5Bsession_id%5D=88b2df91-489e-42ba-8646-8a5b37e9586d&secure%5Btoken%5D=422069d3697ccd88030b9c045e9efed5a360715cb01a6600e05a7db119a0274e&format=llm_user) ## Chatbot Builder Features **Platform** - Integrations - Branding - Analytics - Collection of information ## Top Chatbot Builder Alternatives - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - 4.6/5.0 (683 reviews) - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (413 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,624 reviews)