--- title: VirtualSpirits Reviews meta_title: 'VirtualSpirits Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how VirtualSpirits works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 7 scale: '5' date_modified: '2026-06-30' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # VirtualSpirits Reviews **Vendor:** VirtualSpirits **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.3/5.0 **Total Reviews:** 7 ## About VirtualSpirits VirtualSpirits offers automatic chat and live chat software that helps businesses to convert visitors into leads and customers. ## VirtualSpirits Pros & Cons **What users like:** - Users find **easy creation** of chatbots in VirtualSpirits beneficial for engaging website visitors and addressing their needs effectively. (2 reviews) - Users find VirtualSpirits **helpful** for engaging website visitors and efficiently addressing their immediate concerns through chatbots. (2 reviews) - Users value the **ease of implementation** of VirtualSpirits, allowing for quick setup and efficient customer query handling. (1 reviews) - Users find **VirtualSpirits easy to use** , simplifying initial conversations and managing customer queries efficiently. (1 reviews) - Users find **implementation ease** with VirtualSpirits beneficial for streamlining initial customer interactions effectively. (1 reviews) **What users dislike:** - Users face challenges with **chat management** , including limited language options and difficulty maintaining brand tone. (2 reviews) - Users face **data inaccuracy** issues with VirtualSpirits, causing inefficiencies and slowdowns in their sales processes. (1 reviews) - Users find **integration issues** with VirtualSpirits cumbersome, causing inefficiencies and frustrating double-entry work in sales processes. (1 reviews) - Users find **limited customization options** in VirtualSpirits hinder their ability to align chatbots with brand identity. (1 reviews) - Users report **performance issues** with VirtualSpirits, citing data transfer inefficiencies that hinder productivity and sales efforts. (1 reviews) ## VirtualSpirits Reviews ### 1. Not the best solution for Chats **Rating:** 2.5/5.0 stars **Reviewed by:** Ruben T. | Tester, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about VirtualSpirits?** Honestly, I can't find anything outstanding to write here, even the UI and loading components of the main website of the tool are ugly and outdated, maybe the price of 9$ at the point when I was trying to implement can be a little bit juicy, but honestly, I don't see even that amount of value here **What do you dislike about VirtualSpirits?** while they claim to be an AI tool, it feels more primitive, as I can set flow which will not be adaptive, I don't see how they handle the edge cases, no demo, and no proper setup instructions, On every page you can read "If you struggle contact to support", I mean at least I need to know how to start to be able to struggle. For example, there is an option that I can give the link to someone, but that functionality cannot be used without contacting the support, I don't know why. **What problems is VirtualSpirits solving and how is that benefiting you?** I needed it to help setup my friends instagram page, which is meant to generate traffic for his photo studio, he has been suggested by someone to use this tool, but it didn't solve the problem as expected as the quality is not on the point ### 2. Ordinary communication with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Dhammika M. | Project Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2024 **What do you like best about VirtualSpirits?** I was able to let VirtualSpirits handle simple conversation and initial frequently asked questions. It helped me for handling more sophisticated customer queries. The preliminary phase of implementing the software was easy to commence. **What do you dislike about VirtualSpirits?** VirtualSpirits customization was very much an issue since there were barely many choices to make. One of the main issues I faced was difficulty in managing the interactions of the chatbot in order to provide the company’s brand tone and message. **What problems is VirtualSpirits solving and how is that benefiting you?** VirtualSpirits did serve to provide a solution to the initial flood of basic customer queries that would otherwise have diverted my attention from more complex problems. The worst thing about it is the inability to customize its features so that it is fully compatible with other systems and our brand image. ### 3. Customer attraction at the first visit **Rating:** 4.0/5.0 stars **Reviewed by:** Cheyenne A. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about VirtualSpirits?** VirtualSpirits enable it to connect to website users and interact with them through chatbots. It was useful for creating a first impression and addressing any immediate concerns. **What do you dislike about VirtualSpirits?** It was not efficient to transfer data between the systems and lead information was problematic since it got stranded between different systems. It set me a new speed limit of double-entry work and slowed up my sales. **What problems is VirtualSpirits solving and how is that benefiting you?** VirtualSpirits actually did a fair job at starting dialogues with the website visitors, which would be useful in screening prospective customers. These problems of integration erased all these benefits. ### 4. Useful when a personal approach is needed **Rating:** 4.5/5.0 stars **Reviewed by:** Hakim T. | Senior Sales Associate, Electrical/Electronic Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about VirtualSpirits?** Initial dialog templates in VirtualSpirits were useful in handling most customer queries and ease of creating a new conversation flow or structure using the drag-and-drop feature. **What do you dislike about VirtualSpirits?** This led me to find the COVID-19 chatbots small in possibilities of customizations. What I left out is the flexibility to freely select the manner that the chatbot speaks. **What problems is VirtualSpirits solving and how is that benefiting you?** VirtualSpirits for sure improved the customer support in our company as they were always available for basic questions. The chatbots handled basic inquiries and filtered out genuine prospects, allowing my team to attend to more intricate client relations. ### 5. Create an automatic IA responder for chats **Rating:** 5.0/5.0 stars **Reviewed by:** Arturo G. | BIM RESIDENT, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about VirtualSpirits?** Its Ease to use and works good with other apps , have to menay options to personalice answers **What do you dislike about VirtualSpirits?** The cost of the licence premium its expensive maybe can be a little cheap **What problems is VirtualSpirits solving and how is that benefiting you?** Create a good ChatBoot to a especific business costumers ### 6. Virtual AI chatbot assistant **Rating:** 3.5/5.0 stars **Reviewed by:** Sakshi M. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about VirtualSpirits?** It allowed us to create virtual chatbot that can help us in understanding and managing customer's needs **What do you dislike about VirtualSpirits?** It's not possible to chat in diffrent languages to cater customers around the world **What problems is VirtualSpirits solving and how is that benefiting you?** This is one stop solution to provide customer support assistance instantly ### 7. Customise chatbot solution **Rating:** 3.0/5.0 stars **Reviewed by:** Utkarsh S. | Game developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about VirtualSpirits?** It very well integrate with system to create chatbot which can cater customer complaints **What do you dislike about VirtualSpirits?** Having multiple language for world wide support is bit challenge **What problems is VirtualSpirits solving and how is that benefiting you?** By setuping once it automatically log a ticket number for every individual - [View VirtualSpirits pricing details and edition comparison](https://www.g2.com/products/virtualspirits/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-02+20%3A42%3A10+-0500&secure%5Bsession_id%5D=f6f0d621-b2ba-4257-a830-2c08ee510bd1&secure%5Btoken%5D=1dd3724dee12ea3ef7ab801416dfd97b0f0e96497b63f020743b02f19237c18c&format=llm_user) ## VirtualSpirits Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top VirtualSpirits Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,292 reviews) - [Simplified](https://www.g2.com/products/simplified/reviews) - 4.6/5.0 (4,444 reviews)