# Accurate Background Reviews **Vendor:** Accurate Background **Category:** [Background Check Software](https://www.g2.com/categories/background-check) **Average Rating:** 4.5/5.0 **Total Reviews:** 79 ## About Accurate Background Accurate Background is a leading provider of compliant, automated workforce screening solutions. Leveraging proprietary technology and superior service, over 16,000 global organizations trust us to mitigate risk, reduce cost, and deliver a positive candidate screening experience. Now, background checks are a breeze. Our full suite of compliant screening services lets you verify candidate backgrounds without sacrificing individualized attention or cutting any corners. Our leading-edge technology reduces time to completion and our screening solutions are proven to work seamlessly with every major ATS platform. Our technology runs on your technology of choice – just connect your web or mobile app to our screening services and automate the background check ordering process. Your candidates can submit their background check forms directly from their laptop or mobile device. ## Accurate Background Pros & Cons **What users like:** - Users praise the **responsive and knowledgeable customer support** , enhancing their experience and confidence in Accurate Background. (37 reviews) - Users commend the **customer service and responsiveness** of Accurate Background, enhancing support and operational efficiency. (19 reviews) - Users commend the **quick and knowledgeable responsiveness** of representatives, enhancing their overall experience with Accurate Background. (19 reviews) - Users find the **ease of use** of Accurate Background's dashboard and services highly beneficial for their needs. (18 reviews) - Users value the **fast turn-around time** and seamless integration capabilities of Accurate Background for efficient hiring processes. (17 reviews) - Speed (16 reviews) - Product Quality (13 reviews) - Turnaround Time (13 reviews) - Efficiency (12 reviews) - Integrations (12 reviews) **What users dislike:** - Users experience significant **process delays** with Accurate Background, especially concerning turnaround times and managing state-required forms. (9 reviews) - Users find that **process improvement is necessary** , particularly in wait times and managing state-required forms effectively. (6 reviews) - Users are frustrated by the **slow check processing times** , particularly for foreign background checks and education verification. (6 reviews) - Users often experience **delays** in background checks, impacting efficiency and overall satisfaction with the service. (5 reviews) - Users report **poor customer support** consistency, with some representatives lacking helpfulness and training during issues. (5 reviews) - Admin Limitations (4 reviews) - Email Notifications (4 reviews) - Lack of Integration (4 reviews) - Feature Limitations (3 reviews) - Lack of Clarity (3 reviews) ## Accurate Background Reviews ### 1. Our transition to Accurate has been exceptional and professional. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexa R. | Talent Acquisition Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Accurate Background?** Their customer friendliness, whether from our account rep or through Live Chat, is always timely and very helpful. Whenever we have questions, they are there to guide us. The platform is very user-friendly, and we have not experienced any downtime. Their reporting is very helpful, and if I need an ad hoc report, they quickly provide the necessary information along with a summary. The transition experience has been top-notch, providing a seamless implementation. They had a great program, so we always knew what was needed and who was responsible for each action. The integration from our applicant tracking system to Accurate has been flawless. We process more than 75,000 background checks annually and have had no issues with turnaround time; they consistently deliver as promised. Our locations use Accurate on a daily basis. **What do you dislike about Accurate Background?** Out only regret is that we didn't move to Accurate sooner. I haven't found anything to dislike about their customer service or the platform. **What problems is Accurate Background solving and how is that benefiting you?** Processing all our background checks using various packages. Very streamline process. ### 2. Review for Accurate Background **Rating:** 4.0/5.0 stars **Reviewed by:** Tiffany W. | Talent Acquisition Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Accurate Background?** We've had a positive experience using Accurate Background for our background screening needs. The platform is user-friendly and easy to navigate, which streamlines our hiring process significantly. One of the standout features is their responsive customer service—questions are answered promptly, and it's reassuring to have dedicated Account Managers who are accessible and supportive when needed. Overall, Accurate Background is a reliable and efficient solution with excellent support, and we appreciate the partnership. **What do you dislike about Accurate Background?** The only area for improvement is the readability of certain sections within the background check reports. Some details can be a bit difficult to interpret at a glance, and clearer formatting or guidance would enhance the user experience. **What problems is Accurate Background solving and how is that benefiting you?** Accurate Background solves several key challenges that organizations face during the hiring process. First and foremost, it streamlines and automates background checks, significantly reducing turnaround times and helping employers make timely hiring decisions. It also addresses the complexity of legal compliance by building its processes around evolving federal, state, and local regulations, which helps minimize risk for employers. Accurate enhances transparency by providing real-time status updates and easy-to-use dashboards, allowing both employers and candidates to track progress clearly. The platform improves the candidate experience through a mobile-friendly, intuitive interface that simplifies the screening process. ### 3. Top trusted provider of employment screening services in HigherEd! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimmy L. | Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Accurate Background?** Whether you're screening employees, vendors, or contractors, it's important that your background checks are speedy and reliable. Accurate Background has cutting-edge support and features that will help you expand your business safely and easily. In addition, they have a dedicated 24/7 multi-lingual customer support team to ensure the background process is easy to manage with timely updates at every stage. **What do you dislike about Accurate Background?** We use Accurate background daily for all employment needs and do not have anything to share other than our positive experience and business relationship with our client representatives. **What problems is Accurate Background solving and how is that benefiting you?** Background checks for all employment needs. ### 4. Speed, Support, and Accuracy – Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Marliz B. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Accurate Background?** What I like best about Accurate Background is how responsive and helpful their team is. They’re quick to assist whenever we need support, and their 24/7 chat feature makes it easy to get immediate help. Through the chat, we’re able to reschedule drug tests, resend ePassports, and take care of a wide range of requests efficiently, without having to wait on emails or phone calls. Their turnaround times are consistently fast, and they go above and beyond to provide great customer support. Another major benefit is that we’ve integrated Accurate with our internal system, which has significantly improved our workflow. Once a background check or drug test is ordered, the results automatically feed back into our platform as soon as they’re completed. This automation helps us avoid manual data entry, reduces errors, and speeds up our onboarding process. It also gives our team real-time visibility into where each candidate is in the process, which is incredibly valuable when managing high volumes. Overall, Accurate has been a reliable and efficient partner, and their tools and support make a big difference in our day-to-day operations. **What do you dislike about Accurate Background?** One of our biggest pain points with Accurate Background is how the system handles state-required forms—specifically for the Georgia (GA) search. Currently, the background check is allowed to complete even if the GA search is canceled due to a missing form. This creates a lot of manual follow-up on our end. Ideally, the background check wouldn’t proceed until the required form is submitted by the rep. As it stands, once the GA search is canceled and later reopened, it generates a new order, which makes it difficult to track and manage. We then have to manually add calendar reminders and continuously check back to see if the search clears, so we can approve the background check in our system. This process is time-consuming and increases the chances of something slipping through the cracks. Addressing this workflow would greatly improve our experience and efficiency. **What problems is Accurate Background solving and how is that benefiting you?** Accurate Background helps us streamline and manage both background checks and drug testing efficiently and at scale. One major problem they solve is reducing the amount of manual follow-up and tracking we used to have to do. With their system, we can initiate checks quickly, and thanks to our integration, results flow directly into our internal platform once completed—saving time and reducing human error. Their 24/7 support, especially through the live chat feature, also helps us solve issues in real time—whether it's rescheduling a drug test, resending an ePassport, or correcting candidate information. This minimizes delays and keeps our onboarding process moving smoothly. Overall, Accurate helps us stay organized, compliant, and efficient, which ultimately improves the candidate experience and supports faster ramp-up times. ### 5. Easy Implementation and Quick Turnaround **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren C. | Director, People Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Accurate Background?** Integration capabilities with Workday allow for streamlined process for our internal team. Record of a completed background check can be attached to the candidate. Turn-around time on background checks is typically fast. **What do you dislike about Accurate Background?** We struggle with the education verification process at times. There are a few different instances that come up, but we end up manually requesting and verifying education out of the system more often than we would like. If someone did not graduate, attendance is not verified. If they accidentally click that they did not graduate, but provided education details with graduation dates, it is not attempted to be verified. We were unable to make configuration changes to update those. Internation edu is also tricky and usually not verified. **What problems is Accurate Background solving and how is that benefiting you?** Accurate allows the team to easily send background checks via our integration with Workday. The best part is that we can have it write-back some candidate data that is necessary for other onboarding processes that we would otherwise be unable to collect. We have a high volume and usually have a short window of time from signed offer to start and Accurate allows for us to have background checks completed quickly to meet those timelines. ### 6. Accurate offers efficient and compliant background screening solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** Laura J. | Sr. Director of Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Accurate Background?** We have a dedicated customer account representative that is responsive and timely whenever we have questions. We have significantly reduced our background processing time since implementing Accurate over a year ago. The integration process was seamless, especially considering we were implementing a new ATS at the same time. They are very helpful in educating us on compliance and how legal changes will affect our background checking processes, and have even offered some cost saving advice. **What do you dislike about Accurate Background?** The only downside is that I am unable to administer and set up my own users. Our customer account representative handles that set up. Since they are so responsive, it has not caused any issues being unable to set up our own users. **What problems is Accurate Background solving and how is that benefiting you?** We used to handle pre-adverse and adverse action notices internally, but having Accurate handle issuing those documents has been a tremendous help in ensuring that we are sending the notices timely. ### 7. Accurate screenings **Rating:** 4.5/5.0 stars **Reviewed by:** Kim H. | Human Resources Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Accurate Background?** They are very good about keeping us updated if screenings are taking longer than expected. They also will reply fairly quickly when I reach out to them with questions. **What do you dislike about Accurate Background?** Not sure there is anything I dislike. Wish the ordering of supplies was a little easier. **What problems is Accurate Background solving and how is that benefiting you?** They are trying to locate a drug testing company in the area I live and work. We are fairly remote with not a lot of options ### 8. Review of Accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Binta W. | Front Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Accurate Background?** Accessibility and responsive customer support **What do you dislike about Accurate Background?** Not sure if this is just due an aspect of Accurate's workflow but I can't see things submitted by other people. I understand my director has high level viewing access but it's a pain when someone is out of office and I'm not able to relay whether results came back cleared or not because I didn't order the background check. **Recommendations to others considering Accurate Background:** Make sure to have more than one person set up to order the checks. **What problems is Accurate Background solving and how is that benefiting you?** We would have to explore options for some other company. Accurate is diligent and proactive to resolve discrepancies. ### 9. Accurate is so easy and straightforward **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Accurate Background?** I appreciate how easy it is to reach out and get information from not only my Account Manager, Robin but also from a CSR. I can initiate at least 100 background screenings a week so the ease, the integration with our ATS, and the number of options we have is amazing. **What do you dislike about Accurate Background?** Some things that could use improvement, but is not a deal breaker, could be the wait time when I'm trying to reach a CSR then providing the same information that I already had submitted to them once I finally get through. Another thing that could be a downside could be the change in policies without proper notification. An example of this would be reaching out to change or update an email address for a candidate but being told that we are no longer allowed to submit this but the candidate would have to reach out instead. Lastly, one thing I would suggest is maybe making it easier for admins to be able to pull data/reports on our own without limitations. **What problems is Accurate Background solving and how is that benefiting you?** Ensuring we are hiring good quality candidates who are providing accurate information. ### 10. Useful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Accurate Background?** The system is user-friendly, and the reports are easy to read. Our account manager, Armida Steele, is very helpful and readily available to answer questions and conduct research when there isn't an immediate answer. Accurate has integrated smoothly with our CHRS PageUp system. **What do you dislike about Accurate Background?** I am concerned about how some information in a report can change when a translation feature is active in a browser. Background results should not be alterable, as this raises doubts about the security and reliability of the information presented. I also dislike that we are unable to rerun a background if we select the wrong package. **What problems is Accurate Background solving and how is that benefiting you?** We have to background check all new employees, which saves us time by contacting previous employers and verifying information through various systems, such as courts and educational institutions.to have information verified. ### 11. Intuitive Design, Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew K. | HR Operations Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Accurate Background?** The product itself is designed for efficiency and ease of use. It is never a hassle to log in, find what I need quickly, and move on. They were also able to integrate to our ATS which is amazing. Customer Service has always been excellent. I have now had 6 years experience working with Accurate Background. **What do you dislike about Accurate Background?** The only frustrations I have are out of Accurate Background's control. If I ever have an issue with the results of a requisition and need Accurate to re-evaluate or investigate deeper, it's not been an issue. They handle everything within their control very professionaly. **What problems is Accurate Background solving and how is that benefiting you?** Going further, Accurate is actively lobbying the government of California to alleviate some of the issues we face in delays on Background Checks. ### 12. We have had a great relationship with Accurate for all of our needs. T **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne O. | Talent Acquisition Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Accurate Background?** The online tool is very easy to navigate and use, customer support is terrific and we use it daily across our 65 sites. **What do you dislike about Accurate Background?** No downsides that I can think of, they have been a great partner. **What problems is Accurate Background solving and how is that benefiting you?** Centralized process and support for this function for multiple users and locations. ### 13. Great Background and Medical Services Vendor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Accurate Background?** I like best that we can customize a lot of our packages, instructions in the system and emails sent by Accurate for our organization. This makes for a better overall candidate experience and it allows us not to have to send multiple emails to explain processes because they are pre populated. I also like that Accurate offers a medical services team for healthcare organizations like ours. We can rely on their customer service support to assist us throughout the day if needed. I also like all the tools available to us in the Accurate customer portal that can help us keep our backgrounds organized. **What do you dislike about Accurate Background?** Currently, I dislike the new customer service chat feature in the customer portal. I liked being able to request an email after the chat was completed. Now, I can only download it and the initial reason for my chat is not included. There also seems to be a bit more time involved with the chat that it was before. **What problems is Accurate Background solving and how is that benefiting you?** We have a large amount of hires and Accurate is helping with ensuring their backgrounds are getting complete. We have recently changed to AccurateConfirm, which has helped with the employment verification process and cost. ### 14. Quick, accurate and convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | Assistant Director, Employment Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Accurate Background?** Background checks are easy to submit Results are thorough and quick turnaround time Customer Service is excellent, responsive and helpful **What do you dislike about Accurate Background?** Occasionally there are emails regarding hang ups but don't provide much detail or action items **What problems is Accurate Background solving and how is that benefiting you?** Quick turnaround time for background checks allowing us to fill positions quickly ### 15. Client since 2016 **Rating:** 4.0/5.0 stars **Reviewed by:** Greg L. | Field Support Director, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Accurate Background?** Clear and concise reporting on candidate background checks and Motor Vehicle Reports. Easy to use when submitting candiates. **What do you dislike about Accurate Background?** I believe it is an industry wide issues with court closures and redactions. Most of the time customer support is helpful, but on occasion you do have a customer support member who doesn't have much input when a situation arises. **What problems is Accurate Background solving and how is that benefiting you?** CRST is a 3PL broker. We utilize accurate ace for clients that do not have specific background providers for our carrier network. It benefits us to have clear reporting when dealing with audits with our clients who want to ensure a safe carrier network is supporting their customers and entering their homes. ### 16. Accurate Background review **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony B. | Director Human Resources, Recruitment, Compliance, Training, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2025 **What do you like best about Accurate Background?** The tool is effective and accomplishes our goals for background checks. **What do you dislike about Accurate Background?** Would like to see more reporting in the tool. **What problems is Accurate Background solving and how is that benefiting you?** The tool is used for background checks. ### 17. Great customer service and communication. **Rating:** 4.5/5.0 stars **Reviewed by:** Catie R. | Director, Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Accurate Background?** I love the customer service and communication we receive from our dedicated rep, Chandan Das. He's quick to respond and thorough in his investigations of discrepancies or issues. He's also very knowledgeable about the packages and options Accurate offers. He's made great suggestions on things we can add to enhance our screenings. **What do you dislike about Accurate Background?** I don't believe I have anything I dislike about Accurate. **What problems is Accurate Background solving and how is that benefiting you?** Soon, they will implement more user-friendly features around submitting and reissuing drug screens. They are also adding some additional reporting features that will enhance our reviews. ### 18. Strategic Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Accurate Background?** The excellent customer service and partner collaboration **What do you dislike about Accurate Background?** Nothing within Accurate's control-- county delays can be frustrating, but there isn't anything anyone can do about that **What problems is Accurate Background solving and how is that benefiting you?** Accurate has allowed us to ensure a higher quality hire, and their partnership has provided us with excellent reporting that allows us to prove an ROI and measure impact. ### 19. Love the turn-around time **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie L. | HR Services Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Accurate Background?** Turnaround Time - My account rep is amazing - Clearinghouse reports are clear and provide detailed information - Dashboard is very easy to use - Integration was seamless - **What do you dislike about Accurate Background?** Billing is often inaccurate - Customer Support is average but getting better - I wish the search feature was better ( I currently have to type in the full last name in order to get results) would prefer to add just a few letters - SSN match is terrible in how their process works as well as their results. **What problems is Accurate Background solving and how is that benefiting you?** No problems to solve at this time ### 20. Accurate is reinventing the agent background experience **Rating:** 5.0/5.0 stars **Reviewed by:** DeMarcus A. | Front Line Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Accurate Background?** Accurate takes heavy lifting for you. Ease of use and accuracy of information are the things that I like the most **What do you dislike about Accurate Background?** I would not say that Accurate has any downside. If anything, more regional support based on the caller but I understand the limitations there. **What problems is Accurate Background solving and how is that benefiting you?** Accurate is helping Protective Life to prepare for the future. Their customizable options and ability to adapt to different scenarios is what is needed as we try to expand our business. ### 21. Awesome and Accurate Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason H. | Director of Talent Acquistion, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Accurate Background?** The customer support, the quick turn around for inquiries the quick turn around for background checks and the ease of the system and its features and the implemtation was very quick and easy. **What do you dislike about Accurate Background?** only thing that comes to mind is the length of time for foreign background checks and places that dont electronicaly provide the proof yet. I dont beleive that is an Accurate controlled item though **What problems is Accurate Background solving and how is that benefiting you?** ease of use for a better candidate expereince and timeliness of results for my teams expereince ### 22. Responsive Account Manager but reports can be inconsistent, even with an adjudication matrix. **Rating:** 2.5/5.0 stars **Reviewed by:** Jennifer M. | Territorial Employment Director, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Accurate Background?** A wide range of products and services is offered. Ensure quick turn-around times. Pricing is very reasonable, possibly due to the large number of backgrounds performed each year. **What do you dislike about Accurate Background?** Could improve on the customer service training. Inconsistency in applying some of our processes, like reportable items and Returned Mail processes. **What problems is Accurate Background solving and how is that benefiting you?** Implemented monday.com for project management and meeting organization. This has facilitated meeting times and efficiency in discussions. Working on Dynamic Billing process to help in invoicing correctly. Unfortunately, it has taken quite a bit longer than expected. ### 23. Wouldn't use another firm **Rating:** 5.0/5.0 stars **Reviewed by:** Christin D. | Managing Director HR Operations & Technology, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Accurate Background?** We have been with Accurate for over 3 years. From the initial RFP is was evident that the service levels and service timing was in line with what we needed. We have a white glove experience and needed a vendor that caould partner with us on experince while maintaining a very quick pace and running specific checks needed as a healthcare company. Accurate came through with flying colors and has delivered this lievel of service every day since then. Additionally in the last 36 months they have improved and updated technology that was already very good to be amazing and allow our team to communicate with the Accurate team seamlessly. **What do you dislike about Accurate Background?** The issues we have had in this space are not becuase of Accurate. Several of their partners that we must use, have not been great to work with. But Accurate has continued to leverage and push those vendors to improve. This includes the CEO taking meetings with these vendors and share how the end users were having challenges and how the vendor could partner with Accurate. **What problems is Accurate Background solving and how is that benefiting you?** As a Healthcare company our drug and health screenings are more complex and Accurate has stayed in lock step with us and our requirements. ### 24. Accurate customer for many years **Rating:** 5.0/5.0 stars **Reviewed by:** Marc K. | Chief Compliance Officer, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Accurate Background?** Accurate's very responsive to questions and escalations. We are a high volume, high maintenance customer and Accurate is always willing to engage and assist in getting our backgrounds back as quickly as possible in many jurisdictions. **What do you dislike about Accurate Background?** There aren't really any downsides that are the responsibility of Accurate. Turnaround times could always be improved, but not always in the control of Accurate. **What problems is Accurate Background solving and how is that benefiting you?** They solve our issues with getting backgrounds back in a timely manner. ### 25. Our account Manager Dana is the best! **Rating:** 4.5/5.0 stars **Reviewed by:** Christina C. | Talent Acquisition Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Accurate Background?** Our account manager Dana Scarbro is a rock star! She truly goes above and beyond to help us out when we're in a pinch and need an applicants background reviewed and cleared. Not only is she amazing and super attentive, but her team is also knocking out the park! **What do you dislike about Accurate Background?** I wish your website was a bit better with uploading documents. I have candidates that will upload a diploma when first filling out the forms and we will still receive an email days later saying that the diploma needs to be provided. Which then, backs up the process further more. **What problems is Accurate Background solving and how is that benefiting you?** Filtering through candidates that may not be eligible or suited for the roles we are filling. ### 26. Excellus BCBS Accurate Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica T. | Manager - Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Accurate Background?** EVERYTHING, our main point of contact Lizette :) She's the absolute best...........Also, the ease of the dashboard, ordering packages is quick & easy, the customer service, etc. **What do you dislike about Accurate Background?** Nothing that I can think of, everything is fantastic, and we've had outstanding experiences since the day we contracted together. **What problems is Accurate Background solving and how is that benefiting you?** Quick turnaround time for our hiring needs. Coincidentally, "accurate" information is being provided, a very responsive customer service, a lot of transparency & communication. ### 27. Easy to use and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kate K. | Lead Talent Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Accurate Background?** My Senior Account Manager goes above and beyond to answer any questions or issues arise. She's responsive and incredibly easy to work with. The Accurate Background system itself is integrated into our recruiting platform, which also makes it easier for us to request background checks for our hires. **What do you dislike about Accurate Background?** We've had instances of candidates taking months to clear the criminal records check portion. I understand this is outside of Accurate's hands, but it would have been helpful to have a quicker work around to this problem. **What problems is Accurate Background solving and how is that benefiting you?** Completing background checks for new hires. ### 28. Longterm Successful Relationship **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne O. | Talent Acquisition Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Accurate Background?** We have excellent customer service and responsive representative, a well run program and user friendly interface. **What do you dislike about Accurate Background?** Would prefer integration to our system but I believe that was more on our end with not exploring the technology available with them. **What problems is Accurate Background solving and how is that benefiting you?** flexibility for our changing needs, compliance and running our drug and background needs. ### 29. Reliable and Fast service **Rating:** 5.0/5.0 stars **Reviewed by:** Renita G. | Senior Manager Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Accurate Background?** The reliable reporting and fast service have been impressive. Our background checks now average about 2.5 days. Additionally, they keep us informed weekly if there are any delays with searches. **What do you dislike about Accurate Background?** There isn't anything I dislike about the service **What problems is Accurate Background solving and how is that benefiting you?** It resolved the delays we were experiencing with another vendor regarding background checks, allowing us to onboard new hires much sooner. ### 30. Always Accurate! **Rating:** 5.0/5.0 stars **Reviewed by:** K.C. W. | Senior Specialist, HRIS, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Accurate Background?** Accurate provides incredible customer service, accurate reporting, fast turn around times all within a system that is very user friendly **What do you dislike about Accurate Background?** As a daily user, I'd like to see more personalized configuration within the dashboard. **What problems is Accurate Background solving and how is that benefiting you?** Accurate helped me solve the problem of delayed counties by working with me on a customer process to identify and manage them. ### 31. Great Partnership and Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Accurate Background?** The customer service hands down. Our primary support rep, Brian is incredible and he has been our primary contact for years. He understands our business needs and always works toward solutions even if the system doesn't meet our exact needs. It makes everything easier and gives me confidence that we are getting the most out of the product. It's also just a much more modern and user friendly system then we had previously. **What do you dislike about Accurate Background?** Any downside would be nit picking based on very specific needs of our organization but the customer service and support makes it a non issue because I always feel supported and that we can work towards a solution. **What problems is Accurate Background solving and how is that benefiting you?** quick turnaround times and ease of use for candidates. ### 32. Seamless Experience with Top-Tier Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Accurate Background?** Accurate Background is a user-friendly platform that allowed our team to jump in and start getting value without a steep learning curve. The interface is clean, well-organized, and everything just works the way you expect it to. Equally impressive is the customer support. Whenever we've had questions or needed guidance, the support team has been quick to respond, knowledgeable, and genuinely helpful. It's clear they care about their customers' success. **What do you dislike about Accurate Background?** The Background Check can sometimes delay the candidate's experience, but we recognize that this is normally due to the Court System and not specifically to the Accurate platform. **What problems is Accurate Background solving and how is that benefiting you?** Accurate Background has shortened the gap of time-to-hire by streamlining the screening process and delivering fast, reliable results. ### 33. Helpful Account Managers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Accurate Background?** Account managers always get back to me quickly and have great information whether it's a logistic update or advice on how to carry out a background case. **What do you dislike about Accurate Background?** The background invite can be daunting for my client group, and may get confusing when entering 7 years past addresses. **What problems is Accurate Background solving and how is that benefiting you?** Employment eligibility based on background. ### 34. Reliable and Efficient Background Check Services **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda F. | Senior Compliance and Regulatory Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Accurate Background?** Accurate Background provides a seamless and user-friendly platform that ensures quick and thorough background checks. The turnaround time is impressive, often delivering results faster than expected, which helps us keep our hiring process on schedule. Their reporting is detailed and easy to interpret, making it simple to make informed decisions. Additionally, their customer service team is always responsive and helpful, addressing any questions or concerns with professionalism. **What do you dislike about Accurate Background?** While the platform is generally efficient, the pricing can be slightly higher than some competitors. However, the quality and speed of service make it well worth the investment. Occasionally, certain screenings take longer than expected, but this is rare and typically due to third-party delays. **What problems is Accurate Background solving and how is that benefiting you?** Accurate Background solves several critical challenges for us. First, it ensures compliance with state and industry regulations regarding employee background checks, which is particularly important in healthcare. The platform is easy to navigate, and the results are delivered quickly, which allows us to make informed hiring decisions without delays. The peace of mind knowing that we’re hiring staff with thorough and accurate background checks not only reduces our risks but also builds trust with our clients, benefiting our reputation in the community. Accurate Background is a key partner in maintaining our agency’s integrity and safety. ### 35. One of the Best Systems Around! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Accurate Background?** It is so easy to use and customer service responds quickly and efficiently! Jocelyn Geyer is an absolutely angel and always helps me when I need it! **What do you dislike about Accurate Background?** I rarely use Accurate, so the times I have used it have been easy. I have no complaints. **What problems is Accurate Background solving and how is that benefiting you?** Accurate is helping solve our problems by simply being an easy platform to use for Drug Testing and background checks. ### 36. Overall OK **Rating:** 4.0/5.0 stars **Reviewed by:** Jim E. | Supervisor HR Operations, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Accurate Background?** Account manager who listens and fixes issues. **What do you dislike about Accurate Background?** Inconsistent training across all customer services locations around the world. Sometimes receive incorrect information. **What problems is Accurate Background solving and how is that benefiting you?** Constantly changing pre-employment laws ### 37. Great Account Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Accurate Background?** Our Account Manager is always available for questions and research. **What do you dislike about Accurate Background?** The time it takes to get a background check. I know they are doing their due diligence but it seems like someone drops the ball at times. **What problems is Accurate Background solving and how is that benefiting you?** No sure about solving a problem, but they are helpful. I truly feel it's who you get. Some of the staff will go above and beyond and then others are lax. ### 38. In general working with Accurate has been consistently fast, reliable, and hassle-free. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Accurate Background?** The flexibility to integrate seamlessly with our current system for automation, while still allowing independent use of the platform when needed. **What do you dislike about Accurate Background?** There have been instances where unrequested changes were made and occasional challenges with customer service. **What problems is Accurate Background solving and how is that benefiting you?** We used to spend time manually initiating background checks, drug screens, and handling all the related forms. But with Accurate, we’ve been able to integrate and automate the process, so everything kicks off automatically once a candidate signs an offer. ### 39. Working with Accurate is seamless! **Rating:** 5.0/5.0 stars **Reviewed by:** Jo F. | Office Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Accurate Background?** Working with our account manager, Armida and the support team, they are very supportive, attentive, and provide speedy results. **What do you dislike about Accurate Background?** If the Accurate dashboard showed a countdown of when the pre-adverse is in process or a similar to new orders that need reveiwing of a list of those who have been sent their adverse letter. **What problems is Accurate Background solving and how is that benefiting you?** N/A ### 40. Service Experience at Accurate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Accurate Background?** The Account Representative that I work with works hard at providing feedback and updates on inquiries. **What do you dislike about Accurate Background?** Having to reopen reports to add additional searches that have closed - specifically international searches. **What problems is Accurate Background solving and how is that benefiting you?** Tracking background reports that require further discussions by introducing Monday.com. This app benefits our team by summarizing topics to be discussed during our partnership calls/meetings. ### 41. Accurate Provides What Your Business Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Denise P. | Human Resources Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Accurate Background?** Inputting an order is pretty quick and easy to do. **What do you dislike about Accurate Background?** The wait time to receive a background check back/complete. **What problems is Accurate Background solving and how is that benefiting you?** Finding any misdemeanor or criminal offenses that might prevent a candidate of being eligible for employment ### 42. It is not perfect but works for our needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Accurate Background?** You can still get in contact with a human for customer support **What do you dislike about Accurate Background?** Inability to pivot during the background check process. Why does your company call the same phone number several times, then mark a search as completed? You completed, nothing! The customer should not have to complete their own verifications after paying for your services. Call one phone number 4 times, then contact the applicant for an updated contact. I should not have to get involved at any point, please update this process! **What problems is Accurate Background solving and how is that benefiting you?** NA ### 43. Accurate Customer Service is great!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Accurate Background?** The responses from our Account Managers have been outstanding. They are always ready to jump in to assist with analytics and updates on the services provided. **What do you dislike about Accurate Background?** The turnaround time to get backgrounds back in some states have been very delayed. The customer service team is always available to help us identify delays and provide updates on ETA. **What problems is Accurate Background solving and how is that benefiting you?** Accurate assists with completing background checks and drug screens to allow us to put more associates to work for our client sites. ### 44. great service, always willing to help and change our packages as our clients requirements changes **Rating:** 5.0/5.0 stars **Reviewed by:** Rollie H. | Rollie Hollowell Senior Project Manager - Operations (HR Also), Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Accurate Background?** very fast in getting the results on BG and DT. **What do you dislike about Accurate Background?** this isn't on Accurate but getting local county like LA to clear their folks. **What problems is Accurate Background solving and how is that benefiting you?** sitting up marijuana swab testing for the states the requires it. helping with specialized testing for our clients. ### 45. Accurate is a great partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Accurate Background?** Our Account Manager is truly amazing and makes us have a great experience with the company. She is a complete partner to our company and business that makes a difference everyday. The customer service teams are helpful and the system is easy to navigate. **What do you dislike about Accurate Background?** I would love to have additional clinics within network for us. **What problems is Accurate Background solving and how is that benefiting you?** They help us to quickly handle pre-employment screenings. ### 46. Great Partner for Years!! **Rating:** 5.0/5.0 stars **Reviewed by:** Cody H. | Manager, People Operations, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Accurate Background?** Through my many years of working with Dana and the Accurate team, the element that I've always appreciated the most is the high level of customer service/support they offer. No matter the issue or hurdle, the team was and is always readily availible to work together towards a quick and comprehensive solution! **What do you dislike about Accurate Background?** Lack of user facing functionality within the system. But I know intiatives are now in place to remedy this! **What problems is Accurate Background solving and how is that benefiting you?** They are looking for ways to get more system functionality and tools into the end users hands. ### 47. Director, Talent Acquisition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Accurate Background?** Very fast results. Great customer service. **What do you dislike about Accurate Background?** Only wish there could be a bit more integration with our ATS regarding results **What problems is Accurate Background solving and how is that benefiting you?** Supplying background checks and employment/education verification ### 48. Accurate has made our preboarding process smooth **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan L. | Director, HR Resource Center, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Accurate Background?** Accurate can handle the volume of our needs well. Their customer service is very responsive and business oriented. Quarterly reviews are always comprehensive. In recent months, Accurate has made a good investment in reducing turn around time for background checks and drug screenings. **What do you dislike about Accurate Background?** Some of their partners (e.g. labs) do not have the greatest reputation for customer service. I wish there was a way to integrate Accurate's UI be part of our overall onboarding UI - right now they are two seperate log ons. **What problems is Accurate Background solving and how is that benefiting you?** Our policies require a we conduct a full background check and drug screening. Without accurate, we would not be in compliance. They offer a very comprehensive solution that is easy to use and works for our flows. ### 49. Availability and Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Accurate Background?** The 24x7 chat feature of the Accurate Background service is incredibly helpful. HR is never a 9-5 job, and having access to resources all day, 364 days a year is invaluable. In addition, having an escalation route with a dedicated sales and services partner always helps when complicated situations arise. **What do you dislike about Accurate Background?** It would be great if Accurate and Gryphon were more integrated such that administrators could have more access to self servce in both systems for things like adding/deleting users, updating locations, etc. **What problems is Accurate Background solving and how is that benefiting you?** Accurate has a streamlined view of multiple business units within our very large and complex organization that is leaps and bounds above our prior vendor. In addition the native visuals are very helpful for multiple HR teams who are seeking quick access to information. In addition, inherent compliance processes and timely update of the system concurrent with law changes is incredibly valuable. ### 50. Accurate is a great company to work with for your background and drug test needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Accurate Background?** The customer service is excellent and the dashboard is easy to use. **What do you dislike about Accurate Background?** I would recommend removing the create order and send invite options. There should just be one. **What problems is Accurate Background solving and how is that benefiting you?** Getting the results is very quick. It is speeding up our time to hire. ## Accurate Background Discussions - [What is the most accurate background check company?](https://www.g2.com/discussions/what-is-the-most-accurate-background-check-company) - [What companies use accurate background?](https://www.g2.com/discussions/what-companies-use-accurate-background) - [Is accurate background check good?](https://www.g2.com/discussions/is-accurate-background-check-good) - [What is included in accurate background check?](https://www.g2.com/discussions/what-is-included-in-accurate-background-check) - [View Accurate Background pricing details and edition comparison](https://www.g2.com/products/accurate-background-accurate-background/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A31%3A13+-0500&secure%5Bsession_id%5D=d4e9cdbf-25e2-4b7f-a03e-69da93800f2f&secure%5Btoken%5D=a43560092b0af49f2670b8abcb589e6e451fb3c7a36ce2afd053f48dc1dbf416&format=llm_user) ## Accurate Background Integrations - [Oracle Partner Relationship Management](https://www.g2.com/products/oracle-partner-relationship-management/reviews) - [PageUp](https://www.g2.com/products/pageup/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Workday Recruiting](https://www.g2.com/products/workday-recruiting/reviews) ## Accurate Background Features **Background Check Administration** - Screening and Assessments - Compliance - Dashboard **Drug Testing Administration** - Screening and Assessments - Compliance - Dashboard - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications **Drug Testing Data** - Real-Time Tracking - Alerts and Notifications **Background Check Additional Functionality** - Integrations - Mobility - Messaging **Drug Testing Additional Functionality** - Mobility - Messaging - Payment **AI Insight Check - Background Check** - Insight Check **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **AI Investigation and Verification - Background Check** - Verification ## Top Accurate Background Alternatives - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (388 reviews) - [HireRight](https://www.g2.com/products/hireright/reviews) - 3.9/5.0 (164 reviews) - [GoodHire (a Checkr company)](https://www.g2.com/products/goodhire-a-checkr-company/reviews) - 4.6/5.0 (270 reviews)