Cisive Reviews & Product Details

We’re on a mission to make every workplace safer! Join the Cisive movement to onboard only the highest quality talent quickly, while eliminating bad actors that put you, your teams, & your clients at risk. Upgrade your talent solutions, streamline your hiring, and de-risk your business The Cisive Platform offers the most accurate, cost-efficient corporate background screening & monitoring services specializing in heavily regulated industries. Unlike other offerings that put your business at risk with every hire, our background checks are 99.9994% accurate, industry expert-driven, and are of the highest quality to de-risk your hiring while getting the right talent onboarded fast. Cisive Offers... • A 40+ year industry leader • 99.9994% background check accuracy • 31.8% average Time-to-Fill reduction • In-house FCRA-certified industry experts • The only provider specializing in heavily regulated industries • 14-time HRO Today's Baker's Dozen Award winner (recognizing excellence in the background screening industry) • Earned "Editor's Choice" Distinction by PCMag.com

Seller

Cisive

Discussions

Cisive Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Marketing Team

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Cisive Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Cisive, and what problem is it built to solve?

Cisive provides background screening and monitoring to help organizations manage talent programs and create safer workplaces, particularly in highly regulated industries. Its PreCheck and Driver iQ brands focus on healthcare and transportation, respectively.

What languages does Cisive support?

Cisive supports 1 language: English.

What company sizes and industries is Cisive the best fit for?

Cisive is most strongly represented among mid-market and enterprise organizations, with positive experiences also reported by small businesses. The industry segments represented include:

Company size: Mid-market and enterprise organizations, with small businesses represented as well.
Transportation: Transportation, trucking, and railroad organizations.
Healthcare: Healthcare and hospital organizations.
Education: Higher education organizations.
Nonprofits: Nonprofit organizations.

How long does it take to implement Cisive across a team?

Cisive is most often implemented in under a month, though reported timelines vary by team and setup.

Time to go live	Relative frequency
Under one month	Most common
Under one day	Also reported
1–3 months	Also reported
3–6 months	Less common

What customer support options does Cisive provide, and how do users find the overall support experience?

Cisive users describe the support experience as responsive and helpful, with staff who work to resolve questions and keep customers informed. Some also note that getting a report or reaching the right contact can take longer than expected.

What is the experience like for teams switching to Cisive from another tool?

Switching to Cisive has been driven by slow report turnaround, difficult support, higher costs, or limited integrations with prior screening providers. Users describe Cisive as easier to work with and more efficient for screening, with integrations and responsive support helping reduce manual steps and keep hiring processes moving. Prior tools mentioned include HireRight, Asurint, First Advantage, and CastleBranch.

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Tashieka T.

Enterprise (> 1000 emp.)

10/26/2026

"Seamless Integration, Fast Background Check Results"

4.5/5

What do you like best about Cisive?

I like that Cisive is easy to use because it’s integrated into our credentialing software. I can send a background check off with one click, and we receive the results very quickly. It lets us complete the task without using multiple systems. Setup was very easy for my team because we joined while it was already established. Review collected by and hosted on G2.com.

What do you dislike about Cisive?

We aren’t having any issues, but it would be helpful to have the option to run different kinds of background checks, like social media checks, as social media evolves. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Amanda W.

Senior Manager Talent Acquisition - Technical Recruiting

Enterprise (> 1000 emp.)

Updated 10/28/2026

Originally submitted 4/25/2024

"Top notch partner for any carrier!"

5/5

What do you like best about Cisive?

I’ve worked with Driver IQ for many years, and the best thing about the company is the people behind the software. You won’t find another vendor in this space that cares more about its customers or works harder to get it right every time. The products they offer, the customer support they provide, and the partnership they bring to their customers are all top notch. Review collected by and hosted on G2.com.

What do you dislike about Cisive?

There was nothing negative that I experienced while working with Driver IQ. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Chloe B.

Medical Staff Coordinator

Enterprise (> 1000 emp.)

10/30/2026

Guest users or non-business users of the software, not included in G2 scores.

"Thorough Background Checks with Flexible Expedited Verification"

5/5

What do you like best about Cisive?

The Precheck Background service is very thorough, and it gives our organization the option to expedite verification when temporary privileges are needed. Review collected by and hosted on G2.com.

What do you dislike about Cisive?

I haven’t experienced any downsides while using this product. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User

Mid-Market (51-1000 emp.)

10/28/2026

"Fast, Accurate Screenings with Seamless Integrations and Outstanding Support"

5/5

What do you like best about Cisive?

I love the people, the relationships, and the customer service. The integrations are seamless, which makes my job and my company's job a lot easier. The initial setup was seamless and effortless. Cisive also handles our drug screenings and gets our California MVRs back extremely fast and accurately. Review collected by and hosted on G2.com.

What do you dislike about Cisive?

Nothing Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Dave C.

Director of Recruiting

Enterprise (> 1000 emp.)

3/16/2026

"Cisive (Driver iQ) Delivers Faster Turnaround and Better Background Checks"

4.5/5

What do you like best about Cisive?

The background package we use allows us to hire candidates faster due to the turnaround time. I have used other vendors in the past and find that Cisive (Driver iQ) delivers a better product, faster. Review collected by and hosted on G2.com.

What do you dislike about Cisive?

I have tested Cisive (Driver iQ) against their competitors and have not found one that has made me want to switch. I don't have anything that comes to mind that I dislike! Review collected by and hosted on G2.com.

Recommendations to others considering Cisive:

For others who are looking for a background report vendor my strongest recommendation is to understand what you are ordering. There are a lot of vendors in this space and they don't all offer the same packages. Cisive (Driver iQ) does a great job with customer service and they are very thorough when explaining their products. I have used multiple vendors over the years and Cisive (Driver iQ) has been hands down the best! Review collected by and hosted on G2.com.

What problems is Cisive solving and how is that benefiting you?

Cisive (Driver iQ) delivers quality, cost effective background reports with quick turnaround time that are fully trusted. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Misty S.

Enterprise (> 1000 emp.)

2/4/2026

"Outstanding Customer Service: Fast, Respectful Support"

5/5

What do you like best about Cisive?

We absolutely LOVE their customer service. They offer an online chat option during weekday business hours, and they are very effective at resolving any issues that come up. The chat feature also lets us upload any necessary documents, and they can provide documents to us directly through the chat as well. Everyone is very nice and always treats you with respect.

Reports requested are usually sent back to us instantly. They keep us up to date if there are any issues with reports being returned. Their PRE-Screen report provides a full verification of employment including accident info if the company provides it. This eliminates extra work our processing team has to do when pulling verifications of employment. Review collected by and hosted on G2.com.

What do you dislike about Cisive?

I haven’t had any issues or downsides with using Cisive. If anything does come up, it’s handled efficiently and quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Cisive:

Their products are easy to order, and they arrive quickly. They also have excellent customer service and a great sales team. Review collected by and hosted on G2.com.

What problems is Cisive solving and how is that benefiting you?

They help us ensure that potential drivers meet our hiring guidelines by providing MVRs, PSPs, and pre-screen employment reports. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Chelsea R.

Director of Driver Recruiting

Mid-Market (51-1000 emp.)

3/17/2026

"Fast, Reliable Background Checks with Excellent Support"

5/5

What do you like best about Cisive?

I love that Cisive's entire team, from Business Development to Customer Service, is responsive and works in a timely manner to solve issues, which helps us hire drivers faster and easier. I also appreciate Cisive for providing fast, quality background checks. Setup and use of Cisive was fast and easy! Review collected by and hosted on G2.com.

What do you dislike about Cisive?

Sometimes there are delays with reports, it'd be nice to receive notice of those even if it is via email. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Jeron R.

Driver Recruiting Manager

Enterprise (> 1000 emp.)

3/17/2026

"Seamless Onboarding with Exceptional Support"

4/5

What do you like best about Cisive?

The customer support is world-class, with quick responses that usually address issues rapidly. This is incredibly important in our industry. Review collected by and hosted on G2.com.

What do you dislike about Cisive?

Since speed is so vital, it would be nice to get criminal background reports back quicker. However, I don't believe that issue is unique to Driver iQ. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Timothy N.

Enterprise (> 1000 emp.)

3/17/2026

"Accurate, Timely Reports with Best-in-Class Customer Service"

5/5

What do you like best about Cisive?

Their reports are accurate and are returned in a timely manner. If we have any questions, their customer service is as good as it gets. Review collected by and hosted on G2.com.

What do you dislike about Cisive?

Nothing comes to mind. They've been fantastic to work with. Review collected by and hosted on G2.com.

Recommendations to others considering Cisive:

If you are looking for a consumer report solution, especially in the transportation space, the team at DriveriQ and Cisive are outstanding. Review collected by and hosted on G2.com.

What problems is Cisive solving and how is that benefiting you?

Timely and accurate information on the consumer reports we order including employment history, motor vehicle records and criminal background checks. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Tifiney R.

Mid-Market (51-1000 emp.)

9/24/2025

"Trust, Transparency, and the Cisive Experience"

5/5

What do you like best about Cisive?

The kindness, character, and trust I have with the Cisive team. Review collected by and hosted on G2.com.

What do you dislike about Cisive?

I would really enjoy handouts with instructions and directions on how to navigate the system. Review collected by and hosted on G2.com.

Recommendations to others considering Cisive:

If your organization is navigating compliance, or onboarding processes, I strongly recommend integrating Cisive into your workflow. Their system is built for precision, speed, and reliability, especially in high-stakes environments where delays aren’t an option. What sets Cisive apart isn’t just their technology, it’s their people. Their support team consistently responds within seconds, offering clear, actionable guidance that helps us meet tight deadlines without compromising quality or compliance. Cisive has become a trusted partner in our operations, and I believe they could bring the same value to yours. Review collected by and hosted on G2.com.

What problems is Cisive solving and how is that benefiting you?

Implementing new programs or systems often comes with a steep learning curve. Questions arise, progress stalls, and looming deadlines can feel overwhelming. That’s where Cisive has made all the difference. When I hit a roadblock, I know I can pick up the phone and, within 60 seconds, connect with someone who’s not only knowledgeable but genuinely eager to help. Their support is immediate, their tone is always kind, and their guidance ensures I stay on track. Cisive doesn’t just offer a service—they offer peace of mind when it matters most. Review collected by and hosted on G2.com.