Creative Services Inc Reviews & Product Details

I appreciate Creative Services Inc for their personalized customer service and quick responses, which make all the difference in supporting our faculty and staff background check process efficiently. I love the virtual CORI form approvals, as individuals can easily complete the forms virtually from home in one sitting, instead of going to a notary or HR. Having a regular team to communicate with is huge for us, as they understand our unique needs and consistently provide same-day assistance. The team is especially diligent with international orders and quickly accommodates rush requests on background checks. They also follow up with individuals who haven't completed their portion, which takes the workload off us. Their engaged support during our testing phase ensured the smooth integration of the background check service into our new HR platform, Workday. Review collected by and hosted on G2.com.

The only thing I would change is a technical piece of the background form when the candidate needs to upload the CORI it only allows one image and it is often a two page document. People have printed the form back in front so then they are needing to reach out to HR and trying to find a way to securely send the second part of the document because the form does not let them upload a second one anywhere. If they do both papers, they’ll need to put them side-by-side in one image, which is not intuitive. Review collected by and hosted on G2.com.

They’ve been incredibly helpful and consistently responsive, and it’s truly made a world of difference for us. Their support has taken a lot off our plates and made our day-to-day work feel much smoother and far less stressful. Review collected by and hosted on G2.com.

They’ve been incredibly helpful and consistently responsive, and it has made a real difference in how smoothly our work gets done. We truly don’t have any concerns—just appreciation for the support they provide. Review collected by and hosted on G2.com.

Creative Services has been an excellent partner for us. They are knowledgeable and respond quickly. Their support helps us provide great customer service to our customers. Their product is easy to use for our applicants, and we know we will get accurate results. Review collected by and hosted on G2.com.

Everything about Creative Services is great. It would be helpful if they offered an instant database criminal search for some of our customers who are looking for results quicker. Review collected by and hosted on G2.com.

The website is probably one of the easiest tools to use. Ordering background checks doesn’t require employers to provide a lot of information, which makes the process simple and straightforward. It integrates well with our ATS and you are able to get quick responses from the team as well. Review collected by and hosted on G2.com.

Their phone number can be hard to reach. Review collected by and hosted on G2.com.

I really appreciate Creative Services Inc's impeccable customer service. They're very responsive and do things quickly without any hesitation. They're incredibly reliable, and I haven't noticed any mistakes. It's easy to work with them because they're always on top of things, which creates a less stressful environment for us. Their background check reports are easy to read and understand, and they conduct the checks on our behalf, which is a load off our minds. Also, the integration with Workday is a bonus as it allows us to share the status of background checks with people who don't have access to the reports. I've been with them for a long time, and I would recommend them to anyone who needs a reliable background check vendor. Review collected by and hosted on G2.com.

I would like the ability to mass cancel orders and have the notes appear on the matrix instead of just the note title, which is just 'please see note.' As of right now, we have to go in and cancel the invitation and then click on the thing. And then cancel the actual report, and that's just two steps that we have to do for each and every one. But if we could, like, just click them like how we can mass archive, it would be so much easier. Review collected by and hosted on G2.com.

I find Creative Services Inc really great for our mandatory background checks as a compliance process. They have really good pricing, in my opinion, and are easy to work with. I'm always on time with my background checks because they've been able to aid me in figuring out what to do and when to do it. They have set a schedule for me upon request and always answer my questions quickly, making it easy to do my job on time and in compliance. I also value the really good relationship and partnership we have, as their direct connection and knowledge help me get to where I need to be. Anytime I ask questions, they're always able to deliver exactly what I'm asking for. Review collected by and hosted on G2.com.

I guess the platform maybe needs improvements when it comes to onboarding. I didn't really get an onboarding experience, so I had to ask questions on how to use the platform. Like I said, I inherited this. Review collected by and hosted on G2.com.

I really like the customer service at Creative Services Inc. They are fantastic about quick responses, always getting back to me swiftly and explaining anything I might not understand. The service has been incredibly helpful in streamlining the background check aspect of our tedious hiring process. Their quick turnaround time for background checks is another big plus, as they complete them quickly and notify me promptly if any issues arise. They do such a great job handling the aspects they manage for us that I've never considered going elsewhere. Review collected by and hosted on G2.com.

The only part I find cumbersome is the uploading of signed documents - my potential hires always get confused at this part and it usually holds up the process on the front end. So my only suggestion would be an easier to understand upload process for signed CORI forms. Review collected by and hosted on G2.com.

I find Creative Services Inc extremely valuable for running background and drug screenings for new hires and current employees because they know the necessary regulations for the MA Cannabis Industry, ensuring everything runs compliantly. The software is easy for everyone to use, making the process smooth. The system is very user-friendly and allows our employees to complete the portal and required signatures promptly, and the website is user-friendly on the provider end, with all screens and reports easy to find and view. The customer service is wonderful; our account reps and all of the staff have been beyond helpful. They respond quickly with clear answers. I never feel like I am bothering them as I receive timely responses and clear guidance. Review collected by and hosted on G2.com.

There is nothing I dislike. Review collected by and hosted on G2.com.

Creative Services Inc. provides exemplary customer service in its timely responses and quick turnaround times for background check searches. The CSI team is professional, reliable, and personable. Their platform integrates with our applicant tracking system, making it a seamless process both for our team and candidates. Review collected by and hosted on G2.com.

There is nothing that I can identify that I dislike about Creative Services Inc. Review collected by and hosted on G2.com.

I appreciate Creative Services Inc's client-focused service. They've been able to fully complete verifications, unlike our previous provider. It's also great that they take the time to follow up with applicants and guide them through the process, sparing us from having to get too involved. I find it beneficial that they keep us informed about industry trends, upcoming changes to laws, and offer helpful analytics on our usage. The way they tailor packages and the web portal to fit our business needs makes the system really easy to use. Features like placing orders, reviewing them, sending reminders, and canceling are all straightforward on the platform. Whenever I need more help, their client success team is always quick and willing to assist. I also appreciate their customer service and the personal connection, having worked with the same account manager for 6/7 years. It makes a big difference to have that consistency and personality in a vendor relationship. Review collected by and hosted on G2.com.

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