# Creative Services Inc Reviews **Vendor:** Creative Services **Category:** [Background Check Software](https://www.g2.com/categories/background-check) **Average Rating:** 4.9/5.0 **Total Reviews:** 26 ## About Creative Services Inc Creative Services, Inc. (CSI) is a full-service employment screening and security consulting firm designed to assist organizations in mitigating risk, safeguarding their workplaces, and making informed hiring decisions. Established in 1976, CSI leverages decades of experience in investigative work to provide tailored screening solutions that cater to the unique needs of each client, regardless of their size or industry. CSI specializes in comprehensive background screening, offering a wide range of services that include criminal background checks, drug and health occupational screenings, social media screening, and advanced biometric identity verification. The firm serves a diverse clientele across both regulated and non-regulated sectors, such as healthcare, government, technology, energy, hospitality, and nonprofits. This extensive service portfolio ensures that employers can find the right solutions to meet their specific hiring and compliance needs, ultimately enhancing workplace safety and integrity. The company’s screening programs are designed to support the entire employee lifecycle, encompassing pre-hire screening, ongoing post-hire checks, reinvestigations, and evaluations of vendors and contractors. CSI’s platform integrates smoothly with applicant tracking systems (ATS) and human resource information systems (HRIS), facilitating streamlined workflows and delivering fast, reliable results. Additionally, CSI provides guidance on regulatory compliance and best practices, equipping clients to navigate the evolving landscape of legal and industry requirements confidently. What distinguishes Creative Services from its competitors is its human-centered approach, which combines cutting-edge technology with expert investigative insight and personalized service. The dedicated client success teams work closely with organizations to ensure prompt turnaround times, maintain clear communication, and develop solutions that align with strategic hiring and risk management objectives. With a legacy of nearly five decades, CSI has established a reputation for quality, trustworthiness, and a steadfast commitment to achieving positive client outcomes. This focus on collaboration and customization allows organizations to enhance their hiring processes while minimizing potential risks associated with employment decisions. ## Creative Services Inc Reviews ### 1. Incredibly Responsive Support That Makes Work Smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan A. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Creative Services Inc?** They’ve been incredibly helpful and consistently responsive, and it’s truly made a world of difference for us. Their support has taken a lot off our plates and made our day-to-day work feel much smoother and far less stressful. **What do you dislike about Creative Services Inc?** They’ve been incredibly helpful and consistently responsive, and it has made a real difference in how smoothly our work gets done. We truly don’t have any concerns—just appreciation for the support they provide. **What problems is Creative Services Inc solving and how is that benefiting you?** They’ve been a fantastic partner and have taken on a lot of the heavy lifting when it comes to background checking. With just a team of two on our side, having that level of support has made a huge difference—it’s taken a significant workload off our plate and allowed us to stay focused while everything behind the scenes runs smoothly. Their responsiveness has also helped keep things moving quickly and efficiently. **Official Response from Stacey Killingsworth:** > We're thrilled to hear that our support has made such a positive impact on your work! Thank you for sharing your experience with us. ### 2. Streamlined Compliance with Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Claire R. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Creative Services Inc?** I find Creative Services Inc really great for our mandatory background checks as a compliance process. They have really good pricing, in my opinion, and are easy to work with. I'm always on time with my background checks because they've been able to aid me in figuring out what to do and when to do it. They have set a schedule for me upon request and always answer my questions quickly, making it easy to do my job on time and in compliance. I also value the really good relationship and partnership we have, as their direct connection and knowledge help me get to where I need to be. Anytime I ask questions, they're always able to deliver exactly what I'm asking for. **What do you dislike about Creative Services Inc?** I guess the platform maybe needs improvements when it comes to onboarding. I didn't really get an onboarding experience, so I had to ask questions on how to use the platform. Like I said, I inherited this. **What problems is Creative Services Inc solving and how is that benefiting you?** I use Creative Services Inc for compliance-related background checks. They help me stay on schedule and answer my questions quickly. Their knowledge and guidance make my compliance role easier. The good partnership and fair pricing also motivate me to continue using their services. **Official Response from Stacey Killingsworth:** > Thank you for sharing your positive experience with our compliance support and background check services. We're glad to hear that our pricing, scheduling, and responsiveness have made your job easier. The onboarding experience is also great feedback which we will review internally. ### 3. Fantastic Support with Quick Turnaround Time **Rating:** 5.0/5.0 stars **Reviewed by:** Maura D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Creative Services Inc?** I really like the customer service at Creative Services Inc. They are fantastic about quick responses, always getting back to me swiftly and explaining anything I might not understand. The service has been incredibly helpful in streamlining the background check aspect of our tedious hiring process. Their quick turnaround time for background checks is another big plus, as they complete them quickly and notify me promptly if any issues arise. They do such a great job handling the aspects they manage for us that I've never considered going elsewhere. **What do you dislike about Creative Services Inc?** The only part I find cumbersome is the uploading of signed documents - my potential hires always get confused at this part and it usually holds up the process on the front end. So my only suggestion would be an easier to understand upload process for signed CORI forms. **What problems is Creative Services Inc solving and how is that benefiting you?** Creative Services Inc streamlines our tedious hiring process, particularly with background checks. Their quick turnaround and responsive customer service, which clarifies my queries, are invaluable. **Official Response from Stacey Killingsworth:** > We're so pleased to hear that you find our customer service fantastic and our quick turnaround time valuable. Your feedback about the upload process for signed documents is noted, and we are working on improving the user experience. Thank you for choosing Creative Services Inc for your background check needs! ### 4. Exceptional Support, Streamlined Background Checks **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly M. | Associate Director of Workforce Development, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Creative Services Inc?** I appreciate Creative Services Inc for their personalized customer service and quick responses, which make all the difference in supporting our faculty and staff background check process efficiently. I love the virtual CORI form approvals, as individuals can easily complete the forms virtually from home in one sitting, instead of going to a notary or HR. Having a regular team to communicate with is huge for us, as they understand our unique needs and consistently provide same-day assistance. The team is especially diligent with international orders and quickly accommodates rush requests on background checks. They also follow up with individuals who haven't completed their portion, which takes the workload off us. Their engaged support during our testing phase ensured the smooth integration of the background check service into our new HR platform, Workday. **What do you dislike about Creative Services Inc?** The only thing I would change is a technical piece of the background form when the candidate needs to upload the CORI it only allows one image and it is often a two page document. People have printed the form back in front so then they are needing to reach out to HR and trying to find a way to securely send the second part of the document because the form does not let them upload a second one anywhere. If they do both papers, they’ll need to put them side-by-side in one image, which is not intuitive. **What problems is Creative Services Inc solving and how is that benefiting you?** I use Creative Services Inc for background checks, valued for virtual CORI approvals, quick responses, and personalized support, easing the review process and facilitating smooth integration into our HR platform. **Official Response from Stacey Killingsworth:** > We are grateful for your kind words about our personalized customer service, quick responses, and support with international orders and rush requests. Your CORI feedback is valuable to us, and we apologize for the technical limitation with the background form upload. We will take your comments into consideration as we work to enhance our system for a more seamless experience. Thank you for choosing Creative Services Inc for your background check needs, and we look forward to continuing to serve you. ### 5. Seamless Compliance with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Creative Services Inc?** I find Creative Services Inc extremely valuable for running background and drug screenings for new hires and current employees because they know the necessary regulations for the MA Cannabis Industry, ensuring everything runs compliantly. The software is easy for everyone to use, making the process smooth. The system is very user-friendly and allows our employees to complete the portal and required signatures promptly, and the website is user-friendly on the provider end, with all screens and reports easy to find and view. The customer service is wonderful; our account reps and all of the staff have been beyond helpful. They respond quickly with clear answers. I never feel like I am bothering them as I receive timely responses and clear guidance. **What do you dislike about Creative Services Inc?** There is nothing I dislike. **What problems is Creative Services Inc solving and how is that benefiting you?** I use Creative Services Inc for compliant background and drug screenings, which are crucial in our regulated industry. Their service is user-friendly, ensuring quick completion. The customer service is outstanding, providing clear, quick responses, and thorough guidance. **Official Response from Stacey Killingsworth:** > We are delighted to hear that you are satisfied with our services and customer support. Thank you for choosing Creative Services Inc for your compliance needs! ### 6. Client-Focused Excellence with Seamless Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lulu M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Creative Services Inc?** I appreciate Creative Services Inc's client-focused service. They've been able to fully complete verifications, unlike our previous provider. It's also great that they take the time to follow up with applicants and guide them through the process, sparing us from having to get too involved. I find it beneficial that they keep us informed about industry trends, upcoming changes to laws, and offer helpful analytics on our usage. The way they tailor packages and the web portal to fit our business needs makes the system really easy to use. Features like placing orders, reviewing them, sending reminders, and canceling are all straightforward on the platform. Whenever I need more help, their client success team is always quick and willing to assist. I also appreciate their customer service and the personal connection, having worked with the same account manager for 6/7 years. It makes a big difference to have that consistency and personality in a vendor relationship. **What do you dislike about Creative Services Inc?** None **What problems is Creative Services Inc solving and how is that benefiting you?** I use Creative Services Inc to fully complete verifications and keep up-to-date with industry trends. Their client-focused service provides helpful analytics and tailored packages, making it easy to use and saving us time. **Official Response from Mike Lage:** > Thank you for your positive feedback! We are glad to hear that our tailored packages, web portal, and client success team have been beneficial to your business. We appreciate your continued partnership with Creative Services Inc. ### 7. Reliable Background Check Partner with Unmatched Service **Rating:** 4.0/5.0 stars **Reviewed by:** Starr C. | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Creative Services Inc?** I really appreciate the 'white glove' service from Creative Services Inc, which is unparalleled. They've truly made our lives super easy by handling the heavy lifting with background checks and engaging with applicants to ensure their paperwork is submitted. Their contribution allows us to just act as a link between organizations. They're always willing to work with us whenever we need a new solution, and their expertise in the background check space is very valuable. They provide valuable information and training on conducting a review of background checks from a legal standpoint. Additionally, they create seamless and painless transitions whenever needed. The fact that they run a Massachusetts iCORI is huge for us since we require it for all our applicants, a task many companies won't handle due to the paperwork burden. Overall, I wouldn't change anything about their services. **What do you dislike about Creative Services Inc?** There really isn't anything I dislike. **What problems is Creative Services Inc solving and how is that benefiting you?** Creative Services Inc handles the hard parts of background checks, making our process easy. They also provide legal review training and run Massachusetts iCORI checks, which many others don't due to paperwork. **Official Response from Mike Lage:** > Thank you for your kind words! We are dedicated to providing unparalleled service and making the background check process seamless for our clients. We appreciate your recognition of our efforts. ### 8. Exceptional Communication and Thorough Background Checks **Rating:** 5.0/5.0 stars **Reviewed by:** Angelia R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Creative Services Inc?** I really appreciate Creative Services Inc because it meets our needs for background checks without discrepancies, which was an issue with the previous vendor. I value the full background checks on any county that's tied to the candidate's SSN—it’s been immensely helpful. The communication between us and Creative Services Inc is impeccable; we never feel ignored. They support a streamlined, end-to-end background screening workflow through their JobVite integration, with features like automated order initiation, applicant self-service, pre-population of candidate data, and real-time updates. The workflow from initiating background checks to completion updates back to JobVite is much easier. They provide strong and consistent client support and communication. **What do you dislike about Creative Services Inc?** Invoice format and billing detail **What problems is Creative Services Inc solving and how is that benefiting you?** Creative Services Inc resolves discrepancies in background checks, meeting our needs. Their integration with JobVite supports a streamlined workflow, making processes easier. Communication is impeccable, and the full background checks have been immensely helpful. **Official Response from Mike Lage:** > We're delighted that our background checks and communication have been beneficial to you. Our integration with JobVite aims to simplify the workflow, and we're glad it's making processes easier for you. We've taken note of your feedback regarding the invoice format and billing detail, and we'll strive to address that concern. ### 9. Exceptional Customer Service and Thorough, Timely Background Screening **Rating:** 5.0/5.0 stars **Reviewed by:** Rita S. | Personal Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Creative Services Inc?** What I love most about Creative Services is their customer service. Our emails and calls are answered promptly, and their background screening services are timely, thorough, and detailed. **What do you dislike about Creative Services Inc?** I honestly cannot think of anything negative, it has been exceptional from Day 1. **Recommendations to others considering Creative Services Inc:** Stacey Killingsworth was our first point of contract when we were considering changing providers for our background screening services, and from that first meeting forward, it has been such a smooth transition. I was honestly nervous about the integration, but it was quick and seamless! It is actually easier now than before. We have worked with Stacey and her team to develop a custom screening plan based upon the different levels of candidates we are sourcing for. This is both cost effective and smart. **What problems is Creative Services Inc solving and how is that benefiting you?** Creative Services is our primary background screening provider for intern to senior leadership candidates. **Official Response from Mike Lage:** > We are thrilled to hear that you have had such a positive experience with our customer service and background screening services. We strive to provide timely and thorough services to all our clients. ### 10. Easy, Reliable, and High-Quality Creative Work with Creative Services Inc **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Creative Services Inc?** What we like best is how easy and reliable Creative Services Inc is to work with. Their fully online process is efficient, the team is responsive, and they consistently deliver high‑quality, on‑brand work. They understand our needs and make the creative process seamless, which we really value. **What do you dislike about Creative Services Inc?** We don’t have any significant dislikes. At times, and not always within Creative Services Inc’s control, background search results can take longer to come back, which can occasionally impact candidate onboarding timelines. That said, the team is transparent, communicative, and works with us to manage expectations and find solutions, making the overall experience consistently positive. **Recommendations to others considering Creative Services Inc:** I would highly recommend Creative Services Inc to others. They are easy to work with, responsive, and consistently deliver high‑quality, on‑brand creative through an efficient online process, with a strong focus on compliance. Their experience and reliability make them a trusted partner for organizations that value professionalism, consistency, and regulatory accuracy. We also greatly value the quarterly and annual reporting they provide, which helps us understand our current state, identify trends, and evaluate additional options. These insights support informed decision‑making and continuous improvement of our overall background screening strategy. **What problems is Creative Services Inc solving and how is that benefiting you?** Creative Services Inc solves the challenge of delivering clear, compliant, and on‑brand background screening materials through a fully online process that’s efficient and easy to work with. Their digital approach streamlines collaboration, saves us time, and ensures our communications remain professional, accurate, and consistent without burdening our internal team. **Official Response from Stacey Killingsworth:** > Thank you for highlighting the value of our quarterly and annual reporting. We're committed to providing insights that support informed decision-making and continuous improvement. We're grateful for the opportunity to contribute to your background screening strategy. ### 11. Responsive, Knowledgeable Support - But has some bugs to work out of the system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Creative Services Inc?** Our point of contact, Mike Lage, is without hesitation the key reason this program works for us. He is responsive, knowledgeable, and a pleasure to work with! **What do you dislike about Creative Services Inc?** I dislike the number of options that a screening can come back with. I also find it incredibly confusing when a status comes back for employees and it is in different colors. Streamline what is available for options and colors...it needs to be very clear to companies that aren't used to logging in and checking on the status of their employees. This is the single biggest problem phone call I get from all of my Subcontractors. I have over 58 companies to field questions for. **Recommendations to others considering Creative Services Inc:** Get clear at the beginning of the project what the statuses are, what color means what, and WHO has the authorization to change an employees status. The Subcontractor should NOT have the authorization to self approve! **What problems is Creative Services Inc solving and how is that benefiting you?** They are the front line for our Subcontractors to ask questions and field the solutions. This saves me an unbelievable amount of time that I don't have for this type of individual follow up. **Official Response from Stacey Killingsworth:** > We're thrilled to hear that Mike has provided you with responsive and knowledgeable support. We acknowledge your feedback about the screening options and status colors, and we are committed to simplifying the system for easier navigation. Your recommendations are important to us, and we will work on implementing improvements based on your input. ### 12. Fast Turnaround and Helpful Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Shermaine E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Creative Services Inc?** The turn around time is fast and communication is very helpful when needed. **What do you dislike about Creative Services Inc?** I don't think we have anything to dislike. **Recommendations to others considering Creative Services Inc:** I would recommend CSI for their reliability, efficiency, and ability to simplify background checks. They they stay connected through monthly meetings and feel like having another trusted colleague supporting our HR team. **What problems is Creative Services Inc solving and how is that benefiting you?** By handling these critical checks efficiently and accurately, CSI allows us to make informed hiring decisions faster, improves the candidate experience, and provides peace of mind knowing that all personnel have been properly vetted. This ensures that we maintain compliance with regulatory requirements and university policies, while also reducing administrative burden on our internal team. **Official Response from Mike Lage:** > Thank you for your positive feedback! We're glad to hear that you find our services reliable, efficient, and supportive of your hiring process. ### 13. Professional, Experienced, and Truly Reliable Service from CSI **Rating:** 5.0/5.0 stars **Reviewed by:** Erik G. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Creative Services Inc?** Their professionalism and experience really stand out. On top of that, the trusted systems they use are a huge value-add for their clients and make the overall service reliable. **What do you dislike about Creative Services Inc?** Nothing at all. CSI is a wonderful company. In my experience with CSI, I haven’t found anything to dislike or any negative aspects about them. **What problems is Creative Services Inc solving and how is that benefiting you?** CSI helps solve a complex process that state agencies typically aren’t designed or set up to handle. They step in and fill an important need, doing it more effectively and efficiently than a state agency could on its own. **Official Response from Stacey Killingsworth:** > Thank you for your great feedback! We are delighted to hear that you have had a positive experience with us and that we have been able to effectively solve complex processes for state agencies. ### 14. Manager of Human Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Creative Services Inc?** I appreciate the professional relationship I have with my Account Manager and Client Success Supervisor, and that I can reach out to them whenever I have questions or concerns. **What do you dislike about Creative Services Inc?** I haven’t had any issues with the staff or the services. Occasionally, though, I do run into technical problems with the platform. **Recommendations to others considering Creative Services Inc:** I recommend meeting regularly with your Account Manager and Client Success Supervisor to fully understand your package(s) and reassess if changes are needed. They are also very informative during quarterly reviews and in reporting and interpreting data, which helps organizations plan and budget for the future. Lastly, I suggest asking the Account Manager to recommend additional services based on the business's needs and utilization. They are very knowledgeable and have great insight. **What problems is Creative Services Inc solving and how is that benefiting you?** Creative Services Inc. provides us with pre-hire background screenings, which help us make more informed hiring decisions. **Official Response from Stacey Killingsworth:** > We are glad to hear that you appreciate the professional relationship with your Account Manager and Client Success Supervisor. We strive to provide excellent customer service and support. ### 15. Exceptional Service and Responsiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa V. | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Creative Services Inc?** I really appreciate how Creative Services Inc handles all our background checking and preemployment processes, including license checks, which helps us ensure that the employees we hire are qualified, thus keeping our community safe. I find their responsiveness particularly valuable, along with the high quality of service they provide. What's really appreciated is their professionalism and strong customer service orientation, which, along with the quality of work they produce for us, encourages me to continue our partnership. **What do you dislike about Creative Services Inc?** Can not think of anything **What problems is Creative Services Inc solving and how is that benefiting you?** Creative Services Inc handles our background checks, ensuring our hires are qualified and community-safe, with responsive high-quality service. **Official Response from Mike Lage:** > We are thrilled to hear that you find our services exceptional and our responsiveness valuable. Thank you for recognizing our commitment to providing high-quality work and strong customer service. We appreciate your partnership and look forward to continuing to support your background checking and pre-employment processes. ### 16. Excellent Accuracy and Fast Turnaround for Background Checks **Rating:** 5.0/5.0 stars **Reviewed by:** Scott L. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Creative Services Inc?** The accuracy and turnaround time for work requests are excellent. **What do you dislike about Creative Services Inc?** I have yet to come across a downside to using Creative Services for our background check needs. **What problems is Creative Services Inc solving and how is that benefiting you?** Creative Services works hard to make sure new hires have a smooth hiring process. **Official Response from Stacey Killingsworth:** > Thank you for your kind words! We strive to provide excellent accuracy and fast turnaround for all our clients. ### 17. Handles Background Services Seamlessly from Start to Finish **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda C. | Talent Team Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Creative Services Inc?** Their ability to handle a variety of background services from start to finish **What do you dislike about Creative Services Inc?** Sometimes I wish there was more flexible customization options **What problems is Creative Services Inc solving and how is that benefiting you?** We need 1 service that provides a comprehensive selection of background screening options, as we operate in multiple states **Official Response from Stacey Killingsworth:** > Thank you for taking the time to complete a review! We are happy to hear our comprehensive selection of background screening options is benefiting you, especially as you operate in multiple states. Also, we appreciate the feedback on more flexible customization and will be in touch to understand more. ### 18. Easy, Intuitive Experience for Admins and Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole H. | Quality Assurance and Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Creative Services Inc?** Ease of use from an administrative perspective. Seems easy and intuitive enough for most users from the employee level as well. **What do you dislike about Creative Services Inc?** The part where my team needs to access proof/their docs. It is a little clunky for some. **What problems is Creative Services Inc solving and how is that benefiting you?** n/a **Official Response from Stacey Killingsworth:** > Thank you for sharing your positive experience with our platform's ease of use for admins and employees. We understand the importance of seamless access to proof/documents and will take your feedback into consideration for future improvements. ### 19. CSI Support Is Fast, Knowledgeable, and Incredibly Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Creative Services Inc?** CSI Customer support has been hugely helpful. Quick responses, knowledgeable about the laws and overall helpful demeanor. **What do you dislike about Creative Services Inc?** Length of time confirming India education for employees in the last few years. This has actually gotten better in the last few years since Covid. **What problems is Creative Services Inc solving and how is that benefiting you?** We are able to onboard more quickly with CSI running the background checks. Less friction in our processes. **Official Response from Stacey Killingsworth:** > We appreciate your feedback and are constantly working to improve our processes. We're glad to hear that our services have been beneficial to your onboarding and background check processes. ### 20. Outstanding Customer Service and Effortless Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Creative Services Inc?** Customer service. Ease of use. Implemented with our recruiting system makes for a seamless process for onboarding. **What do you dislike about Creative Services Inc?** There isn't anything not to like. Implementation was excellent. Customer Service is excellent. Ease of use is excellent. **Recommendations to others considering Creative Services Inc:** I recommend everything. CSI is awesome to work with. **What problems is Creative Services Inc solving and how is that benefiting you?** No problems. Working with Creative Services has been seamless since the beginning. **Official Response from Mike Lage:** > Thank you for your kind words! We are delighted that you found our implementation, customer service, and ease of use to be excellent. We appreciate your recommendation and are grateful for the opportunity to work with you. ### 21. Candidate Care Team Goes Above and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Creative Services Inc?** The Candidate Care Team goes above and beyond! They were very patient with me throughout the process and answered my questions within a few hours of reaching out. It is great to speak to a live person to assist you while you are going through the screening platform. **What do you dislike about Creative Services Inc?** I did not have any issues with the services I received. **Recommendations to others considering Creative Services Inc:** I would highly recommend Creative Services, Inc. for background screening. I have applied to many jobs and used different platforms, this was the easiest to navigate and when I had questions, the team answered them quickly. Everyone was very friendly and patient. **What problems is Creative Services Inc solving and how is that benefiting you?** Creative Services, Inc. assisted me with my background check as part of a pre-employment screening process I am going through as a candidate. **Official Response from Stacey Killingsworth:** > We are thrilled to hear about your positive experience with our Candidate Care Team! Providing excellent customer service is a top priority for us. ### 22. Consistently Supportive, Always Available and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Creative Services Inc?** They're supportive, not just here and there, but consistently - they're always available and helpful in creative and useful ways. **What do you dislike about Creative Services Inc?** It's hard to overcome their response to their data security issues. **Recommendations to others considering Creative Services Inc:** Consider your needs, not in terms of - run this or that report - but in terms of support and creative solutions. If results matter more than sensitivity to past issues (outside of their control), pick them. **What problems is Creative Services Inc solving and how is that benefiting you?** CSI is running our background check reports and they're an excellent partner in this effort. **Official Response from Stacey Killingsworth:** > Thank you for your positive feedback on our consistent support and availability. We acknowledge the importance of data security and appreciate your recommendation to others considering our services. ### 23. Exceptional Support with a Dedicated Point of Contact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Creative Services Inc?** I appreciate that we have had a single, consistent point of contact—our Director of Client Success—for several years, and that they have developed a strong understanding of our business needs. Beyond that, they always seem to have a solution for whatever we need—they always have. **What do you dislike about Creative Services Inc?** Nothing. We've received nothing but strong value. **Recommendations to others considering Creative Services Inc:** Be clear about your needs from the start. Take advantage of their expertise. And build a strong relationship with your main point of contact. You'll be really happy that you're working with them! **What problems is Creative Services Inc solving and how is that benefiting you?** They consistently meet our background check needs, helping us maintain a safe environment. As a large and complex organization, we have several unique requirements, and they have successfully supported all of them. Not only from a service perspective, but also in terms of systems, access, updates on best practices and compliance, etc. They are highly flexible, and their customer service has been excellent, from our primary client contact to the broader support team. **Official Response from Stacey Killingsworth:** > We are thrilled to hear that you appreciate our dedicated point of contact and the strong understanding of your business needs. Thank you for your positive feedback! ### 24. Outstanding Customer Service That Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Creative Services Inc?** Creative Services Inc. provides exemplary customer service in it's timely responses and quick turnaround times for background check searches. The CSI team is professional, reliable and personable. Their platform integrates with our applicant tracking system, making it a seamless process both for our team and candidates. **What do you dislike about Creative Services Inc?** There is nothing that I can identify that I dislike about Creative Services Inc. **Recommendations to others considering Creative Services Inc:** If you are looking for a background check vendor who provides premier customer service, look no further. Creative Services Inc, has been our background check vendor and would recommend to other organizations without hesitation. This team delivers on their promise of quality service and thorough background checks and has done so for us for years. **What problems is Creative Services Inc solving and how is that benefiting you?** Creative Services Inc. provides background check services for our institution. **Official Response from Stacey Killingsworth:** > We appreciate your recommendation and are honored to be your background check vendor. Thank you for choosing Creative Services Inc. for your background check needs! ### 25. Expert Service and Creative Solutions That Deliver Results **Rating:** 5.0/5.0 stars **Reviewed by:** Susan L. | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Creative Services Inc?** Their responsive service and expertise. They are very knowledgeable and able to offer creative solutions to help me achieve the best results. **What do you dislike about Creative Services Inc?** No downsides at all to using CSI, they are a proven and effective partner to our business. **Recommendations to others considering Creative Services Inc:** They have true expertise in all things background check, so take advantage of that knowledge! Tap into their professionals when designing your processes, and don't be afraid to ask them for help. **What problems is Creative Services Inc solving and how is that benefiting you?** CSI provides robust and timely background check results, allowing my business to effectively serve our clients. **Official Response from Stacey Killingsworth:** > Thank you for your kind words! We strive to provide proven and effective solutions to our clients. We're glad to hear that our expertise in background checks has been beneficial to your business. ### 26. Outstanding Customer Service Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Creative Services Inc?** Customer Service is veru good. I always have been supported. **What do you dislike about Creative Services Inc?** Nothing is there what I dislike. I have had great experience. **What problems is Creative Services Inc solving and how is that benefiting you?** Background verification. **Official Response from Mike Lage:** > Thank you for your positive feedback! We are glad to hear that you have had a great experience with our customer service. - [View Creative Services Inc pricing details and edition comparison](https://www.g2.com/products/creative-services-inc/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+12%3A25%3A44+-0500&secure%5Bsession_id%5D=3392976d-c2e6-432f-9e36-a11b8264b253&secure%5Btoken%5D=5b9619c7602033abd40dc5c91eba1dc86dfd01b937f57d1bd6aeaa56c9514fda&format=llm_user) ## Creative Services Inc Integrations - [ICIMS](https://www.g2.com/products/icims/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Creative Services Inc Features **Background Check Administration** - Screening and Assessments - Compliance - Dashboard **Drug Testing Administration** - Screening and Assessments - Compliance - Dashboard - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications **Drug Testing Data** - Real-Time Tracking - Alerts and Notifications **Background Check Additional Functionality** - Integrations - Mobility - Messaging **Drug Testing Additional Functionality** - Mobility - Messaging - Payment **AI Insight Check - Background Check** - Insight Check **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **AI Investigation and Verification - Background Check** - Verification ## Top Creative Services Inc Alternatives - [Hireology](https://www.g2.com/products/hireology/reviews) - 4.5/5.0 (1,348 reviews) - [VICTIG Background Checks](https://www.g2.com/products/victig-background-checks/reviews) - 4.7/5.0 (503 reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (389 reviews)