I appreciate Creative Services Inc for their personalized customer service and quick responses, which make all the difference in supporting our faculty and staff background check process efficiently. I love the virtual CORI form approvals, as individuals can easily complete the forms virtually from home in one sitting, instead of going to a notary or HR. Having a regular team to communicate with is huge for us, as they understand our unique needs and consistently provide same-day assistance. The team is especially diligent with international orders and quickly accommodates rush requests on background checks. They also follow up with individuals who haven't completed their portion, which takes the workload off us. Their engaged support during our testing phase ensured the smooth integration of the background check service into our new HR platform, Workday. Review collected by and hosted on G2.com.

The only thing I would change is a technical piece of the background form when the candidate needs to upload the CORI it only allows one image and it is often a two page document. People have printed the form back in front so then they are needing to reach out to HR and trying to find a way to securely send the second part of the document because the form does not let them upload a second one anywhere. If they do both papers, they’ll need to put them side-by-side in one image, which is not intuitive. Review collected by and hosted on G2.com.