![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals")
AP

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

12/11/2023

"Great support, but features need updating"

3/5

What do you like best about Docebo?

The customer support is quick and the account managerment team are attentitive. The Docebo Community is a great resource for ideas and problem solving.

As a learner it's fairly easy to use in respect to courses

The collaborate and share functionality is good, and there are lots of automations you can set up Review collected by and hosted on G2.com.

What do you dislike about Docebo?

A lot of the features are frustrating to use.

From a learner point of view, courses displayed in catalogs just show if you are enrolled or not, where as courses displayed in channels show status (eg in progress, completed). Despite several attempts to raise this on the Community over what looks like a few years, this has still not been addressed. The search bar can be overwhemlimg because it brings back so many results due to also including the elements from within courses as well as the course itself. A simple search that could just reveal 5 courses, instead reveals the 5 courses, 20+ assets that are within the courses and then anything else which is confusing to the learner.

For admin: There is no search functionality within catalogues, or even a filter for A-Z so administrators have to sift through what could be 10+ pages of catalogues to find the one they need to edit. There is no way to set the visibility of a course. Lets say you have a catalogue on "PowerPoint" and you wanted 4/5 of the courses to be available for everyone, but the last course is only available to a specific subset, the only way of making that course invisible to everyone else it to have it show to only enrolled people and then enrol that subset, but if it's not a mandatory course, it just sits in the "uncompleted" list of the subset for all eternity.

I just find the features and administration a little clunky and not adaptable. Hence why I find the community and customer support so good because I have to use them frequently. Review collected by and hosted on G2.com.

What problems is Docebo solving and how is that benefiting you?

We have adpated how we use Docebo and are now trying to get our learners to currate and share their own learning. We find the collaborate, sharing etc quite good for this. We're now trying to find ways of implementing some formal training via programme models with built in ILT and self paced learning and again Docebo allows us to do this Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

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