--- title: BeyondTrust Remote Support Reviews meta_title: 'BeyondTrust Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 388 reviews by the users' company size, role or industry to find out how BeyondTrust Remote Support works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 388 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # BeyondTrust Remote Support Reviews **Vendor:** BeyondTrust **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 388 ## About BeyondTrust Remote Support BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support ## BeyondTrust Remote Support Pros & Cons **What users like:** - Users love the **ease of use** of BeyondTrust Remote Support, facilitating quick setup and collaboration among technicians. (22 reviews) - Users love the **ease of access to remote desktops** , facilitating effective collaboration and secure support during remote sessions. (13 reviews) - Users appreciate the **effortless collaboration** with BeyondTrust Remote Support, enhancing productivity and simplifying access to unattended devices. (13 reviews) - Users value the **reliability** of BeyondTrust Remote Support, ensuring efficient and stable remote assistance with robust security features. (10 reviews) - Users value the **high security** of BeyondTrust Remote Support, noting encrypted sessions and comprehensive auditing features. (10 reviews) - Users value the **robust security features** of BeyondTrust Remote Support, ensuring secure and compliant remote sessions. (10 reviews) - Users value the **effective remote control** of BeyondTrust Remote Support for seamless troubleshooting and support. (9 reviews) - Customer Support (7 reviews) - Tool Utility (7 reviews) - File Transfer (6 reviews) **What users dislike:** - Users find the **pricing too high** compared to competitors, which affects their overall satisfaction with BeyondTrust Remote Support. (7 reviews) - Users struggle with the **complexity** of BeyondTrust Remote Support, finding the interface confusing and difficult to navigate. (5 reviews) - Users often face **connectivity issues** that disrupt sessions and can affect the overall user experience. (5 reviews) - Users find the **learning curve challenging** , feeling that BeyondTrust Remote Support can be complex and time-consuming to master. (5 reviews) - Users find the **high cost of licensing** for BeyondTrust Remote Support to be a significant drawback compared to alternatives. (5 reviews) - Users face **remote access issues** such as clients going offline and difficulties accessing servers via extensions. (4 reviews) - UX Improvement (4 reviews) - Feature Limitations (3 reviews) - Improvement Needed (3 reviews) - Interface Issues (3 reviews) ## BeyondTrust Remote Support Reviews ### 1. Robust Security and Seamless Cross-Platform Remote Support **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro A. | Backoffice, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about BeyondTrust Remote Support?** The best thing about BeyondTrust Remote Support is its robust security and seamless connectivity across multiple platforms without needing a VPN. I love how it handles privilege elevation and credential injection, making complex troubleshooting feel incredibly smooth and professional. The automated session recording and detailed audit logs also provide great peace of mind for compliance and internal tracking. **What do you dislike about BeyondTrust Remote Support?** The interface can feel a bit dated and overwhelming at first, especially for new technicians who have to navigate through deep sub-menus. The licensing cost is significantly higher than other remote desktop tools, which makes it hard to justify for smaller IT teams. Additionally, the mobile app experience isn't as fluid as the desktop version, sometimes lagging during critical troubleshooting sessions. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** BeyondTrust Remote Support solves the challenge of securely accessing unattended servers and employee devices across different networks without a VPN. This benefits me by drastically reducing troubleshooting time and allowing me to provide instant support to remote users regardless of their location. Additionally, the centralized audit logs and credential injection ensure that we maintain high security standards and compliance without slowing down our workflow. ### 2. Solid and intuitive platform, but with room for improvement in automation and analytics **Rating:** 3.5/5.0 stars **Reviewed by:** Juan Miguel B. | Administrador, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about BeyondTrust Remote Support?** What I like most about BeyondTrust Remote Support is the ease with which it allows for secure remote assistance to users and systems from a single platform. The interface is intuitive and facilitates session management, reducing the time needed to resolve issues. Integration with corporate tools and authentication systems simplifies support processes and improves the traceability of interventions. The performance during remote connections is stable and smooth, even in distributed environments, which helps increase the productivity of support teams. Additionally, the auditing, session logging, and privilege control features provide a high level of security and regulatory compliance. The solution offers a good return on investment by reducing travel and speeding up problem resolution. The technical support and available documentation also stand out, making both the implementation and daily use of the platform easier. The reporting and analysis capabilities allow for better visibility of activity and continuous optimization of remote support processes. **What do you dislike about BeyondTrust Remote Support?** Although BeyondTrust Remote Support offers a very comprehensive solution for secure remote assistance, I would like to see more intelligence and automation capabilities integrated into the platform. For example, more advanced features to analyze incident trends, identify recurring issues, or suggest resolution actions could help further reduce support times. It would also be useful to have more customizable analytics dashboards and proactive recommendations based on the tool's usage. Overall, it is a solid platform, but there is room for improvement in intelligence and advanced analytics functionalities. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** BeyondTrust Remote Support solves the challenges related to secure remote assistance for users and distributed teams. Before using the platform, support tasks required more coordination time and offered less visibility over the actions taken during interventions. With BeyondTrust, we can establish secure remote connections quickly, manage access privileges, and maintain a detailed record of sessions for auditing and compliance purposes. This has improved the efficiency of the support team by reducing incident resolution times and minimizing the need for travel. Additionally, the integration, reporting, and analysis capabilities allow us to identify trends and optimize support processes. As a result, we have improved productivity, strengthened security, and achieved a better return on investment in our remote support operations. ### 3. Reliable secure access without the VPN headache **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos M. | Software Developer, Web Developer, o Frontend Engineer., Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about BeyondTrust Remote Support?** Honestly, the best part is the granular access control and not having to deal with a VPN for secure connections. It makes the workflow much smoother, and the platform is incredibly stable. Also, the audit logs are a lifesaver for our compliance needs, giving us total peace of mind regarding security. **What do you dislike about BeyondTrust Remote Support?** The admin interface is a bit complex to navigate at first, so it takes some time to get used to it. Also, it can be a bit pricey for smaller teams, and the console sometimes feels a little heavy on resources when you're running several sessions at once. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It makes it much easier to support remote users and vendors securely. The best part is that it works perfectly even through strict firewalls, which saves me a lot of time and hassle when I need to fix things remotely. ### 4. Beyond Trust: Easy-to-Use, Collaborative Remote Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep V. | Apple support specialist , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2026 **What do you like best about BeyondTrust Remote Support?** Beyond Trust is an easy-to-use, collaborative remote support tool that I rely on for my day-to-day support work. It makes it straightforward to connect with others quickly and collaborate in real time while providing remote assistance, which helps my daily support tasks run more smoothly and efficiently. **What do you dislike about BeyondTrust Remote Support?** There isn’t much more to say—it’s simply dost effective for my budget. That said, I understand the pricing from a security standpoint, so I can accept the cost. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It’s a helpful option for people who work from home or from other remote locations. I also like how simple it is to enter admin credentials while keeping them hidden from end users, which helps maintain the right level of access and control. ### 5. Security and traceability that provide complete peace of mind in remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique T. | Analísta, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about BeyondTrust Remote Support?** What I value most is the security and traceability it offers. It gives me great peace of mind to be able to conduct support sessions knowing that everything is encrypted and under regulatory control. **What do you dislike about BeyondTrust Remote Support?** The cost is high compared to other simpler tools on the market, which can be a barrier for small teams or limited budgets. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Eliminate the difficulties in connecting with users on different networks, operating systems (Windows, Mac, Linux, iOS, Android), or remote locations, without the need to use complicated VPNs or open ports in the firewall. ### 6. Powerful Remote Support with Minor Connectivity Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Sodi Aldemar B. | Information Technology Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2026 **What do you like best about BeyondTrust Remote Support?** I like that I can remotely access laptops, desktops (both Windows and MACs), and cellphones. It's helpful that when I remote into any device and have the right admin access, I can do almost everything. I also appreciate being able to use GUI or PowerShell commands, which allows me to see almost everything if the session isn't cut. **What do you dislike about BeyondTrust Remote Support?** There are some bugs at the moment to elevate the session or post-connection if the device is off for a couple of minutes. I would like a reconnect option using the same session, meaning if the connection is lost, it's necessary to create a new session. It would be nice to have a reconnection button. Also, it's difficult because it is integrated with multiple devices. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I use BeyondTrust Remote Support to help remote users fix issues with laptops, tablets, and cellphones. It allows me to access and manage these devices using GUI or PowerShell, ensuring comprehensive support. ### 7. Ensures Super Secure Remote Access with Strong MFA Security and Supports Easy Session Recording **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about BeyondTrust Remote Support?** It offers an easy to use interface that makes it easy to start and manage remote sessions and I like that it provides multi-factor authentication which adds an extra layer of security protection for remote access. **What do you dislike about BeyondTrust Remote Support?** It’s been a pretty smooth experience with this tool with nothing to dislike because it makes remote support feel simple and efficient. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It has been very helpful when it comes to providing assistance to remote employees whereby we are able to troubleshoot issues remotely and helps provide quicker resolution of software-related incidents across the organization. ### 8. Ease of use and adaptable **Rating:** 4.5/5.0 stars **Reviewed by:** Tommy K. | ITS1, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about BeyondTrust Remote Support?** This tool is very easy to use and manage, and the documentation provided is extremely thorough. I rely on bomgar daily to remotely access machines for troubleshooting and testing custom scripts. The ability to implement canned scripts has proven especially useful in my environment. Customer support to our users makes it very streamline. Integrations to our systems was not as hard since we got help with the implementation from the beyond trust team. **What do you dislike about BeyondTrust Remote Support?** Wish when creating a support ticket, they would respond a little faster. Hopefully they can do PIV passthrough more seamless Also expandable preview of the screen of a computer so we know if they are in a meeting or working before remoting in. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** ease of use to remote to users, and elevation of scripts ran, since we are passwordless running scripts as the local account through can scripts work very well ### 9. Great Chat, Advanced Functionality and Auditable Remote Action Logs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about BeyondTrust Remote Support?** The chat functionality is excellent and genuinely helpful for end users. As an IT engineer, I appreciate that every remote action is logged and auditable, making it straightforward to review what was done. Additionally, the command line feature is great for some back-end action without distracting the end user. **What do you dislike about BeyondTrust Remote Support?** The menu UI design can seem a bit outdated although functional. Users may also feel that there are too many pop-up windows and prompts to click through before they can get to what they need. The file transfer feature sometimes does not work as expected for me. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** As an IT engineer is our go-to remote session tool to assist end users who face computer/software issues. We also use it to connect remotely to unattended physical devices used for monitoring, reporting etc. Honestly I even use it to manage computers next to me, from my main work computer. ### 10. Facilitates Reliable Unattended Access Simplifying System Maintenance and Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** Justin V. | Principal Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about BeyondTrust Remote Support?** I like its secure remote connection which has great end to end encryption and it allows me to use it on macOS, Windows and mobile and I appreciate that file transfer to remote devices is super fast. **What do you dislike about BeyondTrust Remote Support?** The platform is very consistent with performance and the customer support is very helpful so I have nothing that I like least about it. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It makes offering remote support easy making it easy to quickly diagnose and resolve issues which helps ensure critical systems remain operational at all times. ## BeyondTrust Remote Support Discussions - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment - [View BeyondTrust Remote Support pricing details and edition comparison](https://www.g2.com/products/beyondtrust-remote-support/reviews/beyondtrust-remote-support-review-7882310?section=pricing&secure%5Bexpires_at%5D=2026-07-13+00%3A57%3A54+-0500&secure%5Bsession_id%5D=e8d7233b-ae3a-4afc-aa9e-059be4803a40&secure%5Btoken%5D=243f8af8eea15c500aa5ac8ce2e5e4518cf552946e5673705284a20503075783&format=llm_user) ## BeyondTrust Remote Support Integrations - [FortiClient](https://www.g2.com/products/forticlient/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ## BeyondTrust Remote Support Features **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Maintenance** - Remote Reboot - Remote Printing **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Reporting** - Audit log - Reporting **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top BeyondTrust Remote Support Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,931 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,078 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (689 reviews)