--- title: BeyondTrust Remote Support Reviews meta\_title: 'BeyondTrust Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 388 reviews by the users' company size, role or industry to find out how BeyondTrust Remote Support works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 388 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # BeyondTrust Remote Support Reviews & Product Details Visit Website BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support * * * Product Website BeyondTrust Remote Support Seller [BeyondTrust](https://www.g2.com/sellers/beyondtrust) Discussions [BeyondTrust Remote Support Community](https://www.g2.com/products/beyondtrust-remote-support/discuss) Languages Supported German, English, French, Italian, Japanese, Dutch, Portuguese, Spanish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Lucy Ash Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/beyondtrust-remote-support/pricing) ## BeyondTrust Remote Support Integrations (6) What do users say about integrations? Verified by BeyondTrust Remote Support [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") FortiClient ](https://www.g2.com/products/forticlient/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshservice ](https://www.g2.com/products/freshservice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAML Single Sign-On ](https://www.g2.com/products/saml-single-sign-on/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews) Show More ![Chris G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris G.") CG Chris G. Chief Security Officer Enterprise (\> 1000 emp.) 4/28/2026 "Consistent Remote Support solution but upgrades could be challenging" 3/5 What do you like best about BeyondTrust Remote Support? The remote support app worked well and provided a consistent experience to both end user and the technician Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? There was a time of increased security vulnerabilities and challenges to upgrade which were a risk Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? We needed to support a variety of workstations both managed and unmanaged by our organization Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") AI Verified User in Industrial Automation Mid-Market (51-1000 emp.) 4/29/2026 "Reliable Firewall-Friendly Access, But Hard to Justify the High Cost" 2.5/5 What do you like best about BeyondTrust Remote Support? It works through firewalls without requiring complex VPN setups, which makes it easy to access remote systems reliably across different networks. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? It’s significantly more expensive than many consumer or mid-market remote support tools. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? A lot of remote access tools are insecure. They often require open firewall ports or end up exposing plain-text passwords to technicians, which creates a huge attack surface for hackers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") UM Verified User in Medical Devices Small-Business (50 or fewer emp.) 8/14/2025 "Review of BeyondTrust remote support" 2.5/5 What do you like best about BeyondTrust Remote Support? I enjoyed how fast and easy it was to set up. Easily implemented and got to use right away. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? No dislikes. I will be using again in the near future. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It solved the problem of having to find a software that covers both video and visual when doing an assessment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DK Darryl K. Manager, Service Delivery Enterprise (\> 1000 emp.) 3/29/2023 "Solid tools for remote support, but lacking customization." 3/5 What do you like best about BeyondTrust Remote Support? A robust remote support tool with top notch security. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? Support from BeyondTrust has significantly declined and the company has not provided the level of customization required for our business. They lack professional services for reporting and website portal building. The out of box reporting is very limited and requires additional internal resources to build something for basic dashboard reporting like speed of answer and average handle time. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? The last couple of years has not provided any significant updates to the product that would benefit us. Things like chat translation that come standard in other products. The mobile device support is clunky and difficult to use. Review collected by and hosted on G2.com. Show More 9/30/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ES Ed S. Director of IT Small-Business (50 or fewer emp.) 9/20/2024 "Its super secure, but very few features." 2.5/5 What do you like best about BeyondTrust Remote Support? Vault is awesome for password management. It allows me to connect to my workstations running Ascension software. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? It is too expensive for what it is. There are several remote software tools for a fraction of the price that have a ton more features. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It allows me to connect to workstations that are running Ascension's VPN client. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/25/2020 "Remote Software" 2.5/5 What do you like best about BeyondTrust Remote Support? I like how it is integrated in the tools that we use. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The lack of control for screen size and no support for multiple monitors Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? The ability to interact directly with a customer environment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/1/2018 "Bomgar -- all about Money -- no longer competitive" 2.5/5 What do you like best about BeyondTrust Remote Support? Some branding; easy to use; appliance based. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? yearly maintenance cost; not being upfront on whether they will charge you surcharge on using CC or not (they simply say, they will charge if applicable, even at the "Submit" button); not giving any valuable discount to loyal customers; expensive additional licenses (and the yearly maintence cost for those licenses.) Review collected by and hosted on G2.com. Recommendations to others considering BeyondTrust Remote Support: We have been their customer for 14 years and are now thinking of using a different remote solution. No longer competitive; they charge 4% uplift each year -- their yearly maintenance cost keeps going up. When paying maintenance, they tell customers that they will be charged 3% if allowed by law. They do not let the customers know if the state they are in doesn't allow merchants to impose surcharge. Customers who do not know the law obviously would get discouraged from using their CC. This obviously would benefit the merchant. Done on purpose I would say, because it is very easy to let the customer know if surcharge will be added, based on customer's state. No other major company we have come across discourages customers from using a credit card. Also, if you add additional licenses, they would charge you maintenance fee on those licenses as well. Cost can quickly add up. A second license would help our business, but not at the money they want to charge for second license + yearly maintenance cost on that license. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? helping customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 5/10/2018 "Bomgar" 3/5 What do you like best about BeyondTrust Remote Support? The best features about this remote desktop tool was the ability to message other team members for help while using the remote tool, it provided a direct link on company site for the client when I was unable to coonect with the user credentials provided. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? There was a delay with saving screen shots. It would let me open multiple desktop sessions and I would assumed i was closed out of the previous remote seesion. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? I was working as a helpdesk agent at a hospital. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 1/2/2018 "Good remote log in software " 2.5/5 What do you like best about BeyondTrust Remote Support? It has a nice GUI and it sounds fairly easy to use, especially for new users coming from more popular remote support software Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? It has quite a bit of lag when attempting to load the IP addresses or connect to a computer. Review collected by and hosted on G2.com. Recommendations to others considering BeyondTrust Remote Support: Get to learn more about how to use Bomgar before attempting to use it to help your customers, it can be a useful tool but one must know how to use it well. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It's great when attempting to solve technical issues remotely. Though not always swift, it can be effective for quick resolve to customer issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Scott S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott S.") SS Scott S. Chief Executive Officer Computer Networking Small-Business (50 or fewer emp.) 4/11/2017 "Solid, reliable, remote support and unattended access" 3/5 What do you like best about BeyondTrust Remote Support? Ease of setting up a remote support session. Has Mac / Windows / iOS device support. Very good support... Quality individuals with a focus on excellence. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? Initial Purchase Price Support Costs are high. I despise being forced to market for Bomgar.... There's a Bomgar logo on damn-near everything. Seeing as I already paid for the Bomgar Box, and then pay yearly to keep support, I shouldn't be forced to advertise... Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Remote support for multiple clients. Unattended Remote Access. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about BeyondTrust Remote Support? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about BeyondTrust Remote Support ](https://www.g2.com/products/beyondtrust-remote-support/discussions/new) GU Guest User • Last activity over 4 years ago What is BeyondTrust remote support? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) GU Guest User • Last activity over 1 year ago What is BeyondTrust Remote Support used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) [ View all Discussions ](https://www.g2.com/products/beyondtrust-remote-support/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months ### Average Discount 12% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/beyondtrust-remote-support/pricing) ## How much does BeyondTrust Remote Support cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 11 purchases. Get Price Estimate BeyondTrust Remote Support Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/beyondtrust-remote-support-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_835184e44732dba2f0ee21995c2e73ad/screenconnect.png "Product Avatar Image") ScreenConnect 4.7/5(504) [ Compare Now ](https://www.g2.com/compare/beyondtrust-remote-support-vs-screenconnect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,103) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-beyondtrust-remote-support) ##### ##### BeyondTrust Remote Support Features Administration File Sharing Screen Sharing File Sharing Security Data Encryption Compliance Maintenance Remote Reboot Communication Text Chat Screen Annotations [ View More Features ](https://www.g2.com/products/beyondtrust-remote-support/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![AnyDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnyDesk") AnyDesk 4.5/5(1,103) ](https://www.g2.com/products/anydesk/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/beyondtrust-remote-support/competitors/alternatives) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop) [Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop)[Privileged Access Management (PAM)](https://www.g2.com/categories/privileged-access-management-pam) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Mindbody worth it for a growing fitness studio, or does ABC Glofox deliver a more focused gym management experience at a lower cost for independent operators?](https://www.g2.com/discussions/is-mindbody-worth-it-for-a-growing-fitness-studio-or-does-abc-glofox-deliver-a-more-focused-gym-management-experience-at-a-lower-cost-for-independent-operators)[Top tools for tracking container performance](https://www.g2.com/discussions/top-tools-for-tracking-container-performance)[What platform offers the best mobile app creation features?](https://www.g2.com/discussions/what-platform-offers-the-best-mobile-app-creation-features) [What are the highest rated mobility consulting firms for enterprise digital transformation initiatives?](https://www.g2.com/discussions/what-are-the-highest-rated-mobility-consulting-firms-for-enterprise-digital-transformation-initiatives)[Which theater venue management platforms have the strongest operational case studies from major performing arts organizations?](https://www.g2.com/discussions/which-theater-venue-management-platforms-have-the-strongest-operational-case-studies-from-major-performing-arts-organizations)[Pros and Cons Details](https://www.g2.com/products/beyondtrust-remote-support/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)