BeyondTrust Remote Support Features

Offers visibility into employee device activity

Integrates with Active Directory

Provides administrators with performance information to

Provides the ability to record remote access and support sessions

Allows remote access and support sessions to be transferred between users

Allows administrators access to devices, regardless of end-user's presence

Allows remote users to share files with other remote users

Digitally share screen view with others

Move files across different systems or networks

Set up connections to third-party platforms to improve business processes

Creates access requirements and standards and establishes user, roles, and access rights.

Allows administrators to approve or reject access changes to using defined workflows.

Automates provisioning and deprovisioning to reduce the amount of administrative manual work.

Reduces manual administrative work.

Manages identity information from on-premise and cloud applications.

Automatically allows access if users meet policy requirements.

Configure existing workflows to meet your organization's needs

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Create, design and manage workflows for repetitive tasks

Create, manage, and track policies and procedures within an organization

Control and manage access to company resources

Track status, assign actions, and control access to systems for devices within the organization

Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

Allows remote usage and access across a range of operating systems and device types

Allows remote desktop administrators access to connected mobile devices

Centrally manages, configures, and oversees applications on employee devices

Access work applications remotely, for when working away from the office and/or traveling

Manage and track all internal and external communication conducted via calls, email, text, or chat

Access multiple screens from one centralized location

Enable the remote locking down and encryption of employee devices

Unifies endpoint management of employee devices

Registers employee-owned or company-distributed devices for IT access

Track and manage adherence to policies for any service, product, process, or supplier

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Create, save, and store files

Manage the process of planning and scheduling meetings, including agenda creation

Helps control, track and monitor printing processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR.

Provides support for Multi-Factor authentication, so users are required to provide multiple factors to authenticate.

Provides a single access point for users to access multiple cloud products without multiple logins.

Enables users to bring-your-own-device to access company applications.

Stores credentials and passwords in a secure vault. Eliminates hard-coded passwords. Hides passwords from users.

Ensures that credentials are centrally stored (in a secure vault) and when changed, that systems remain connected.

Allows privileges based on roles, such as business unit or other factors.

Configure which events will trigger a notification to prevent privileged access abuse in real-time.

Offers live session recording and playback for compliance and auditing purposes.

Offers the option to hide passwords when sharing with users, such as contract workers

Allows for temporary privileges for a defined task or period of time, to reduce the risk of credential abuse.

Track and manage adherence to policies for any service, product, process, or supplier

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Manage and track all disruptions and incidents

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Notifications that are delivered to users as soon as an event occurs

Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources

Request two or more credentials to prove user's identity before granting access to systems

Provides audit logs for compliance reasons.

Monitors, records, and logs both real-time and post-event activity.

Detects abnormal user behavior to mitigate risks.

Creates a comprehnsive log of all activities when utilizing Privileged Access Management Software software.

Includes reporting functionality.

A chronological record of actions or occurrences within a network, software, or process

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Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions.

Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Allows mobile device access to provide support or connect to your computer from anywhere.

Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Supports various video file formats

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Communicate using direct chat or messages within the system

Allows multiple users to simultaneously annotate on a digital whiteboard

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Extra layer of security that requires not only a password and username but also something specific to that user

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Securely stores data to prevent data loss or breaches

Add customized logos and colors to align with company branding

View and track pertinent metrics to find patterns and gain insights from data

Print remote documents from multiple devices

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Notifications that are delivered to users as soon as an event occurs

Creates virtual version of end user's desktop environment or operating system

Define levels of authorization for access to specific files or systems

Active monitoring of systems, applications, or networks

Track and document all activities across devices, networks, and other systems

Deploy updates or install new software remotely

A chronological record of actions or occurrences within a network, software, or process

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

At least a username and password is required to access the system

Observe and track the demand, usage, progress or quality of a system, product, or user

Receive data and information in real time

Track the availability time for a designated network or website over a given period of time

Ability to chat online in real time

Use AI to generate content in the form of text, images, videos, etc.

Provides a channel for team members to share media files, communicate, and work together

Verify the identity of users/devices to enable secure access

Engage in direct, instant messaging with customers, users, etc.

Access system information, including hardware and software configuration, to perform diagnostics

Assemble applications and processes by dragging over and arranging pre-built components

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Take actions to troubleshoot issues for networks, devices, etc.

Receive system updates as soon as any changes are made

Set & manage permission levels based on user roles and restrict access to only authorized individuals

A record of all activities within the system, including user access, changes made, etc.

Manage the process of evaluating documents or requests submitted for approval

Systematic evaluation of the security of a company's overall security system and situation

Track and document all activities across devices, networks, and other systems

Process of checking different types of data for accuracy to avoid errors or inconsistencies

View and track pertinent metrics to find patterns and gain insights from data

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Securely stores data to prevent data loss or breaches

Set up connections to third-party platforms to improve business processes

Define levels of authorization for access to specific files or systems

Compliant with HIPAA, which sets standards for sensitive patient data protection

Track and analyse user behavior within a system or network

Define levels of authorization for access to specific applications

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)

Application programming interface that allows for integration with other systems/databases

Automatically scan the network for devices and take pre-defined actions upon discovery

Use AI to generate content in the form of text, images, videos, etc.

Tracks and makes accessible data on the health of servers and other network components.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Active monitoring of systems, applications, or networks

Information to prevent, understand and identify cyber threats

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Move files across different systems or networks

Extra layer of security that requires not only a password and username but also something specific to that user

Allow users to access multiple services after entering their login credentials once

Track and manage adherence to policies for any service, product, process, or supplier

Provides a channel for team members to share media files, communicate, and work together

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Communicate using direct chat or messages within the system

Use AI to generate content in the form of text, images, videos, etc.

Transfer a support session to another team member

Deploy updates or install new software remotely

A record of all activities within the system, including user access, changes made, etc.

Add customized logos and colors to align with company branding

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Receive system updates as soon as any changes are made

Take actions to troubleshoot issues for networks, devices, etc.

Active monitoring of systems, applications, or networks

Create, design and manage workflows for repetitive tasks

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Online portal through which end users can access the system, manage tasks, or obtain information

Application programming interface that allows for integration with other systems/databases

Allow customers/users to submit support queries and service requests

Define levels of authorization for access to specific files or systems

Access work applications remotely, for when working away from the office and/or traveling

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Alter the layout and content of reports

Notifications that are delivered to users as soon as an event occurs

Connect with meeting participants remotely over video

Access client's system information, including hardware and software configuration, to perform diagnostics

Set up connections to third-party platforms to improve business processes

View and track pertinent metrics to find patterns and gain insights from data