BeyondTrust Remote Support Features

Offers visibility into employee device activity

Allows for integration of support, chat, diagnostic or other IT management tools

Provides administrators with performance information to

Provides the ability to record remote access and support sessions

Allows remote access and support sessions to be transferred between users

Allows administrators access to devices, regardless of end-user's presence

Allows remote users to share files with other remote users

Creates access requirements and standards and establishes user, roles, and access rights.

Allows administrators to approve or reject access changes to using defined workflows.

Automates provisioning and deprovisioning to reduce the amount of administrative manual work.

Reduces manual administrative work.

Manages identity information from on-premise and cloud applications.

Automatically allows access if users meet policy requirements.

Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

Allows remote usage and access across a range of operating systems and device types

Allows remote desktop administrators access to connected mobile devices

Centrally manages, configures, and oversees applications on employee devices

Allows administators to take control of a connected endpoint device

Enable the remote locking down and encryption of employee devices

Unifies endpoint management of employee devices

Registers employee-owned or company-distributed devices for IT access

Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR.

Provides support for Multi-Factor authentication, so users are required to provide multiple factors to authenticate.

Provides a single access point for users to access multiple cloud products without multiple logins.

Enables users to bring-your-own-device to access company applications.

Stores credentials and passwords in a secure vault. Eliminates hard-coded passwords. Hides passwords from users.

Ensures that credentials are centrally stored (in a secure vault) and when changed, that systems remain connected.

Allows privileges based on roles, such as business unit or other factors.

Configure which events will trigger a notification to prevent privileged access abuse in real-time.

Offers live session recording and playback for compliance and auditing purposes.

Offers the option to hide passwords when sharing with users, such as contract workers

Allows for temporary privileges for a defined task or period of time, to reduce the risk of credential abuse.

Provides audit logs for compliance reasons.

Monitors, records, and logs both real-time and post-event activity.

Detects abnormal user behavior to mitigate risks.

Creates a comprehnsive log of all activities when utilizing Privileged Access Management Software software.

Includes reporting functionality.

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Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions.

Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Allows mobile device access to provide support or connect to your computer from anywhere.

Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting