BeyondTrust Remote Support Features

Administration (19)

Usage Information: As reported in 92 BeyondTrust Remote Support reviews. Offers visibility into employee device activity
Integrations: Allows for integration of support, chat, diagnostic or other IT management tools This feature was mentioned in 84 BeyondTrust Remote Support reviews.
Diagnostics: Provides administrators with performance information to This feature was mentioned in 90 BeyondTrust Remote Support reviews.
Session Recording: Provides the ability to record remote access and support sessions This feature was mentioned in 86 BeyondTrust Remote Support reviews.
Session Transfer: Allows remote access and support sessions to be transferred between users This feature was mentioned in 91 BeyondTrust Remote Support reviews.
Unattended Access: Based on 87 BeyondTrust Remote Support reviews. Allows administrators access to devices, regardless of end-user's presence
File Sharing: As reported in 97 BeyondTrust Remote Support reviews. Allows remote users to share files with other remote users
Policy, User, and Role Management: Based on 25 BeyondTrust Remote Support reviews. Creates access requirements and standards and establishes user, roles, and access rights.
Approval Workflows: Based on 21 BeyondTrust Remote Support reviews. Allows administrators to approve or reject access changes to using defined workflows.
Automated Provisioning: As reported in 22 BeyondTrust Remote Support reviews. Automates provisioning and deprovisioning to reduce the amount of administrative manual work.
Bulk Changes: Reduces manual administrative work. This feature was mentioned in 21 BeyondTrust Remote Support reviews.
Centralized Management: Based on 23 BeyondTrust Remote Support reviews. Manages identity information from on-premise and cloud applications.
Self-Service Access Requests: Based on 21 BeyondTrust Remote Support reviews. Automatically allows access if users meet policy requirements.
Screen Sharing: Based on 125 BeyondTrust Remote Support reviews. Provides screen sharing options to allow access to view or control real-time activities.
File Sharing: As reported in 124 BeyondTrust Remote Support reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.
Session Recording: As reported in 111 BeyondTrust Remote Support reviews. Provides the ability to record remote access and support sessions.
Unattended Remote Access: Provides remote access to computers at any time, without an end-user present. 112 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Multi - Session Handling: Provides multiple technician support simultaneously. This feature was mentioned in 115 BeyondTrust Remote Support reviews.
Multi-Monitor Support: As reported in 122 BeyondTrust Remote Support reviews. Allows users to switch between multiple end users‚Äô monitors with a single click.

Platform (4)

Cross-Platform Access: As reported in 91 BeyondTrust Remote Support reviews. Allows remote usage and access across a range of operating systems and device types
Mobile Device Access: Allows remote desktop administrators access to connected mobile devices This feature was mentioned in 79 BeyondTrust Remote Support reviews.
Applications Management: As reported in 82 BeyondTrust Remote Support reviews. Centrally manages, configures, and oversees applications on employee devices
Remote Device Control: Allows administators to take control of a connected endpoint device 92 reviewers of BeyondTrust Remote Support have provided feedback on this feature.

Security (5)

Remote Wipe: As reported in 63 BeyondTrust Remote Support reviews. Enable the remote locking down and encryption of employee devices
Device Management: Unifies endpoint management of employee devices 76 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Device Enrollment: Registers employee-owned or company-distributed devices for IT access 77 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Data Encryption: As reported in 98 BeyondTrust Remote Support reviews. Implements encryption standards to secure data both in transit and at rest.
Compliance: Provides compliance to multiple industry standards like HIPAA and GDPR. 108 reviewers of BeyondTrust Remote Support have provided feedback on this feature.

Functionality (10)

Multi-Factor Authentication: Provides support for Multi-Factor authentication, so users are required to provide multiple factors to authenticate. This feature was mentioned in 24 BeyondTrust Remote Support reviews.
Single Sign-On: Based on 24 BeyondTrust Remote Support reviews. Provides a single access point for users to access multiple cloud products without multiple logins.
BYOD support: As reported in 21 BeyondTrust Remote Support reviews. Enables users to bring-your-own-device to access company applications.
Password Vault: Stores credentials and passwords in a secure vault. Eliminates hard-coded passwords. Hides passwords from users. This feature was mentioned in 21 BeyondTrust Remote Support reviews.
Centralized management: Ensures that credentials are centrally stored (in a secure vault) and when changed, that systems remain connected. 23 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Role-based security: As reported in 24 BeyondTrust Remote Support reviews. Allows privileges based on roles, such as business unit or other factors.
Live notifications: Configure which events will trigger a notification to prevent privileged access abuse in real-time. 22 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Live session recording & playback: Offers live session recording and playback for compliance and auditing purposes. 21 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Hide passwords: Based on 21 BeyondTrust Remote Support reviews. Offers the option to hide passwords when sharing with users, such as contract workers
Temporary, time-limited privilege: Allows for temporary privileges for a defined task or period of time, to reduce the risk of credential abuse. This feature was mentioned in 20 BeyondTrust Remote Support reviews.

Monitoring (3)

Reporting (2)

ServiceNow Apps (2)

Maintenance (2)

Communication (4)

Text Chat: Based on 115 BeyondTrust Remote Support reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.
VoIP: As reported in 82 BeyondTrust Remote Support reviews. Provides voice over IP calling solutions.
Video Conference Call: As reported in 78 BeyondTrust Remote Support reviews. Provides pre-session or in-session video call options to resolve issues.
Screen Annotations: Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 96 BeyondTrust Remote Support reviews.

Device Support (3)

Mobile Device Access: Allows mobile device access to provide support or connect to your computer from anywhere. This feature was mentioned in 92 BeyondTrust Remote Support reviews.
Multi-Platform Support: Provides support across iOS, Mac, Android, PC and other devices. 103 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Cross-Platform: Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. 102 reviewers of BeyondTrust Remote Support have provided feedback on this feature.