BeyondTrust Remote Support Features

Administration (19)

Usage Information: Based on 92 BeyondTrust Remote Support reviews. Offers visibility into employee device activity
Integrations: Allows for integration of support, chat, diagnostic or other IT management tools 84 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Diagnostics: As reported in 90 BeyondTrust Remote Support reviews. Provides administrators with performance information to
Session Recording: Provides the ability to record remote access and support sessions This feature was mentioned in 86 BeyondTrust Remote Support reviews.
Session Transfer: As reported in 91 BeyondTrust Remote Support reviews. Allows remote access and support sessions to be transferred between users
Unattended Access: Allows administrators access to devices, regardless of end-user's presence 87 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
File Sharing: Allows remote users to share files with other remote users 97 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Policy, User, and Role Management: Based on 25 BeyondTrust Remote Support reviews. Creates access requirements and standards and establishes user, roles, and access rights.
Approval Workflows: Allows administrators to approve or reject access changes to using defined workflows. This feature was mentioned in 21 BeyondTrust Remote Support reviews.
Automated Provisioning: As reported in 22 BeyondTrust Remote Support reviews. Automates provisioning and deprovisioning to reduce the amount of administrative manual work.
Bulk Changes: As reported in 21 BeyondTrust Remote Support reviews. Reduces manual administrative work.
Centralized Management: Manages identity information from on-premise and cloud applications. This feature was mentioned in 23 BeyondTrust Remote Support reviews.
Self-Service Access Requests: Automatically allows access if users meet policy requirements. This feature was mentioned in 21 BeyondTrust Remote Support reviews.
Screen Sharing: Provides screen sharing options to allow access to view or control real-time activities. This feature was mentioned in 125 BeyondTrust Remote Support reviews.
File Sharing: As reported in 124 BeyondTrust Remote Support reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.
Session Recording: Provides the ability to record remote access and support sessions. 111 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Unattended Remote Access: Provides remote access to computers at any time, without an end-user present. 112 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Multi - Session Handling: Provides multiple technician support simultaneously. 115 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Multi-Monitor Support: Based on 122 BeyondTrust Remote Support reviews. Allows users to switch between multiple end users‚Äô monitors with a single click.

Platform (4)

Cross-Platform Access: Based on 91 BeyondTrust Remote Support reviews. Allows remote usage and access across a range of operating systems and device types
Mobile Device Access: Based on 79 BeyondTrust Remote Support reviews. Allows remote desktop administrators access to connected mobile devices
Applications Management: As reported in 82 BeyondTrust Remote Support reviews. Centrally manages, configures, and oversees applications on employee devices
Remote Device Control: Allows administators to take control of a connected endpoint device This feature was mentioned in 92 BeyondTrust Remote Support reviews.

Security (5)

Remote Wipe: Enable the remote locking down and encryption of employee devices 63 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Device Management: Based on 76 BeyondTrust Remote Support reviews. Unifies endpoint management of employee devices
Device Enrollment: As reported in 77 BeyondTrust Remote Support reviews. Registers employee-owned or company-distributed devices for IT access
Data Encryption: Implements encryption standards to secure data both in transit and at rest. 98 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Compliance: Provides compliance to multiple industry standards like HIPAA and GDPR. This feature was mentioned in 108 BeyondTrust Remote Support reviews.

Functionality (10)

Multi-Factor Authentication: Provides support for Multi-Factor authentication, so users are required to provide multiple factors to authenticate. 24 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Single Sign-On: Provides a single access point for users to access multiple cloud products without multiple logins. 24 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
BYOD support: As reported in 21 BeyondTrust Remote Support reviews. Enables users to bring-your-own-device to access company applications.
Password Vault: Stores credentials and passwords in a secure vault. Eliminates hard-coded passwords. Hides passwords from users. This feature was mentioned in 21 BeyondTrust Remote Support reviews.
Centralized management: As reported in 23 BeyondTrust Remote Support reviews. Ensures that credentials are centrally stored (in a secure vault) and when changed, that systems remain connected.
Role-based security: As reported in 24 BeyondTrust Remote Support reviews. Allows privileges based on roles, such as business unit or other factors.
Live notifications: Configure which events will trigger a notification to prevent privileged access abuse in real-time. This feature was mentioned in 22 BeyondTrust Remote Support reviews.
Live session recording & playback: Offers live session recording and playback for compliance and auditing purposes. This feature was mentioned in 21 BeyondTrust Remote Support reviews.
Hide passwords: Offers the option to hide passwords when sharing with users, such as contract workers This feature was mentioned in 21 BeyondTrust Remote Support reviews.
Temporary, time-limited privilege: As reported in 20 BeyondTrust Remote Support reviews. Allows for temporary privileges for a defined task or period of time, to reduce the risk of credential abuse.

Monitoring (3)

Audit Logging: Provides audit logs for compliance reasons. This feature was mentioned in 23 BeyondTrust Remote Support reviews.
Activity Logging: Based on 24 BeyondTrust Remote Support reviews. Monitors, records, and logs both real-time and post-event activity.
Anomaly Detection: Detects abnormal user behavior to mitigate risks. 19 reviewers of BeyondTrust Remote Support have provided feedback on this feature.

Reporting (2)

ServiceNow Apps (2)

Maintenance (2)

Communication (4)

Text Chat: Based on 115 BeyondTrust Remote Support reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.
VoIP: Provides voice over IP calling solutions. This feature was mentioned in 82 BeyondTrust Remote Support reviews.
Video Conference Call: Based on 78 BeyondTrust Remote Support reviews. Provides pre-session or in-session video call options to resolve issues.
Screen Annotations: Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 96 BeyondTrust Remote Support reviews.

Device Support (3)

Mobile Device Access: Allows mobile device access to provide support or connect to your computer from anywhere. This feature was mentioned in 92 BeyondTrust Remote Support reviews.
Multi-Platform Support: Based on 103 BeyondTrust Remote Support reviews. Provides support across iOS, Mac, Android, PC and other devices.
Cross-Platform: Based on 102 BeyondTrust Remote Support reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.