BeyondTrust Remote Support Features

Administration (19)

Usage Information: As reported in 92 BeyondTrust Remote Support reviews. Offers visibility into employee device activity
Integrations: Based on 84 BeyondTrust Remote Support reviews. Allows for integration of support, chat, diagnostic or other IT management tools
Diagnostics: Provides administrators with performance information to This feature was mentioned in 90 BeyondTrust Remote Support reviews.
Session Recording: Provides the ability to record remote access and support sessions This feature was mentioned in 86 BeyondTrust Remote Support reviews.
Session Transfer: As reported in 91 BeyondTrust Remote Support reviews. Allows remote access and support sessions to be transferred between users
Unattended Access: Based on 87 BeyondTrust Remote Support reviews. Allows administrators access to devices, regardless of end-user's presence
File Sharing: As reported in 97 BeyondTrust Remote Support reviews. Allows remote users to share files with other remote users
Policy, User, and Role Management: Based on 25 BeyondTrust Remote Support reviews. Creates access requirements and standards and establishes user, roles, and access rights.
Approval Workflows: Allows administrators to approve or reject access changes to using defined workflows. This feature was mentioned in 21 BeyondTrust Remote Support reviews.
Automated Provisioning: Automates provisioning and deprovisioning to reduce the amount of administrative manual work. This feature was mentioned in 22 BeyondTrust Remote Support reviews.
Bulk Changes: Reduces manual administrative work. 21 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Centralized Management: Manages identity information from on-premise and cloud applications. 23 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Self-Service Access Requests: Based on 21 BeyondTrust Remote Support reviews. Automatically allows access if users meet policy requirements.
Screen Sharing: Provides screen sharing options to allow access to view or control real-time activities. 125 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
File Sharing: Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. 124 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Session Recording: Provides the ability to record remote access and support sessions. 111 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Unattended Remote Access: Provides remote access to computers at any time, without an end-user present. 112 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Multi - Session Handling: Based on 115 BeyondTrust Remote Support reviews. Provides multiple technician support simultaneously.
Multi-Monitor Support: As reported in 122 BeyondTrust Remote Support reviews. Allows users to switch between multiple end users‚Äô monitors with a single click.

Platform (4)

Cross-Platform Access: Based on 91 BeyondTrust Remote Support reviews. Allows remote usage and access across a range of operating systems and device types
Mobile Device Access: As reported in 79 BeyondTrust Remote Support reviews. Allows remote desktop administrators access to connected mobile devices
Applications Management: Based on 82 BeyondTrust Remote Support reviews. Centrally manages, configures, and oversees applications on employee devices
Remote Device Control: As reported in 92 BeyondTrust Remote Support reviews. Allows administators to take control of a connected endpoint device

Security (5)

Remote Wipe: As reported in 63 BeyondTrust Remote Support reviews. Enable the remote locking down and encryption of employee devices
Device Management: Based on 76 BeyondTrust Remote Support reviews. Unifies endpoint management of employee devices
Device Enrollment: Registers employee-owned or company-distributed devices for IT access 77 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Data Encryption: Implements encryption standards to secure data both in transit and at rest. 98 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Compliance: As reported in 108 BeyondTrust Remote Support reviews. Provides compliance to multiple industry standards like HIPAA and GDPR.

Functionality (10)

Multi-Factor Authentication: Provides support for Multi-Factor authentication, so users are required to provide multiple factors to authenticate. 24 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Single Sign-On: Provides a single access point for users to access multiple cloud products without multiple logins. This feature was mentioned in 24 BeyondTrust Remote Support reviews.
BYOD support: As reported in 21 BeyondTrust Remote Support reviews. Enables users to bring-your-own-device to access company applications.
Password Vault: As reported in 21 BeyondTrust Remote Support reviews. Stores credentials and passwords in a secure vault. Eliminates hard-coded passwords. Hides passwords from users.
Centralized management: As reported in 23 BeyondTrust Remote Support reviews. Ensures that credentials are centrally stored (in a secure vault) and when changed, that systems remain connected.
Role-based security: Allows privileges based on roles, such as business unit or other factors. 24 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Live notifications: Configure which events will trigger a notification to prevent privileged access abuse in real-time. 22 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Live session recording & playback: As reported in 21 BeyondTrust Remote Support reviews. Offers live session recording and playback for compliance and auditing purposes.
Hide passwords: Based on 21 BeyondTrust Remote Support reviews. Offers the option to hide passwords when sharing with users, such as contract workers
Temporary, time-limited privilege: Allows for temporary privileges for a defined task or period of time, to reduce the risk of credential abuse. 20 reviewers of BeyondTrust Remote Support have provided feedback on this feature.

Monitoring (3)

Reporting (2)

ServiceNow Apps (2)

Maintenance (2)

Communication (4)

Text Chat: Based on 115 BeyondTrust Remote Support reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.
VoIP: Based on 82 BeyondTrust Remote Support reviews. Provides voice over IP calling solutions.
Video Conference Call: Based on 78 BeyondTrust Remote Support reviews. Provides pre-session or in-session video call options to resolve issues.
Screen Annotations: Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. 96 reviewers of BeyondTrust Remote Support have provided feedback on this feature.

Device Support (3)

Mobile Device Access: Allows mobile device access to provide support or connect to your computer from anywhere. 92 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Multi-Platform Support: Provides support across iOS, Mac, Android, PC and other devices. This feature was mentioned in 103 BeyondTrust Remote Support reviews.
Cross-Platform: Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. 102 reviewers of BeyondTrust Remote Support have provided feedback on this feature.