BeyondTrust Remote Support Features

Administration (19)

Usage Information: Based on 92 BeyondTrust Remote Support reviews. Offers visibility into employee device activity
Integrations: Allows for integration of support, chat, diagnostic or other IT management tools This feature was mentioned in 84 BeyondTrust Remote Support reviews.
Diagnostics: Provides administrators with performance information to This feature was mentioned in 90 BeyondTrust Remote Support reviews.
Session Recording: Based on 86 BeyondTrust Remote Support reviews. Provides the ability to record remote access and support sessions
Session Transfer: Based on 91 BeyondTrust Remote Support reviews. Allows remote access and support sessions to be transferred between users
Unattended Access: Allows administrators access to devices, regardless of end-user's presence 87 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
File Sharing: Allows remote users to share files with other remote users This feature was mentioned in 97 BeyondTrust Remote Support reviews.
Policy, User, and Role Management: As reported in 25 BeyondTrust Remote Support reviews. Creates access requirements and standards and establishes user, roles, and access rights.
Approval Workflows: Based on 21 BeyondTrust Remote Support reviews. Allows administrators to approve or reject access changes to using defined workflows.
Automated Provisioning: As reported in 22 BeyondTrust Remote Support reviews. Automates provisioning and deprovisioning to reduce the amount of administrative manual work.
Bulk Changes: As reported in 21 BeyondTrust Remote Support reviews. Reduces manual administrative work.
Centralized Management: Manages identity information from on-premise and cloud applications. This feature was mentioned in 23 BeyondTrust Remote Support reviews.
Self-Service Access Requests: As reported in 21 BeyondTrust Remote Support reviews. Automatically allows access if users meet policy requirements.
Screen Sharing: Provides screen sharing options to allow access to view or control real-time activities. This feature was mentioned in 125 BeyondTrust Remote Support reviews.
File Sharing: Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. 124 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Session Recording: As reported in 111 BeyondTrust Remote Support reviews. Provides the ability to record remote access and support sessions.
Unattended Remote Access: Provides remote access to computers at any time, without an end-user present. 111 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Multi - Session Handling: As reported in 115 BeyondTrust Remote Support reviews. Provides multiple technician support simultaneously.
Multi-Monitor Support: Allows users to switch between multiple end users‚Äô monitors with a single click. 122 reviewers of BeyondTrust Remote Support have provided feedback on this feature.

Platform (4)

Cross-Platform Access: Based on 91 BeyondTrust Remote Support reviews. Allows remote usage and access across a range of operating systems and device types
Mobile Device Access: Allows remote desktop administrators access to connected mobile devices This feature was mentioned in 79 BeyondTrust Remote Support reviews.
Applications Management: Centrally manages, configures, and oversees applications on employee devices This feature was mentioned in 82 BeyondTrust Remote Support reviews.
Remote Device Control: Based on 91 BeyondTrust Remote Support reviews. Allows administators to take control of a connected endpoint device

Security (5)

Remote Wipe: Based on 63 BeyondTrust Remote Support reviews. Enable the remote locking down and encryption of employee devices
Device Management: Based on 76 BeyondTrust Remote Support reviews. Unifies endpoint management of employee devices
Device Enrollment: Registers employee-owned or company-distributed devices for IT access This feature was mentioned in 77 BeyondTrust Remote Support reviews.
Data Encryption: Based on 97 BeyondTrust Remote Support reviews. Implements encryption standards to secure data both in transit and at rest.
Compliance: Provides compliance to multiple industry standards like HIPAA and GDPR. 108 reviewers of BeyondTrust Remote Support have provided feedback on this feature.

Functionality (10)

Multi-Factor Authentication: Based on 24 BeyondTrust Remote Support reviews. Provides support for Multi-Factor authentication, so users are required to provide multiple factors to authenticate.
Single Sign-On: Provides a single access point for users to access multiple cloud products without multiple logins. This feature was mentioned in 24 BeyondTrust Remote Support reviews.
BYOD support: Enables users to bring-your-own-device to access company applications. 21 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Password Vault: Based on 21 BeyondTrust Remote Support reviews. Stores credentials and passwords in a secure vault. Eliminates hard-coded passwords. Hides passwords from users.
Centralized management: As reported in 23 BeyondTrust Remote Support reviews. Ensures that credentials are centrally stored (in a secure vault) and when changed, that systems remain connected.
Role-based security: Allows privileges based on roles, such as business unit or other factors. 24 reviewers of BeyondTrust Remote Support have provided feedback on this feature.
Live notifications: As reported in 22 BeyondTrust Remote Support reviews. Configure which events will trigger a notification to prevent privileged access abuse in real-time.
Live session recording & playback: Based on 21 BeyondTrust Remote Support reviews. Offers live session recording and playback for compliance and auditing purposes.
Hide passwords: As reported in 21 BeyondTrust Remote Support reviews. Offers the option to hide passwords when sharing with users, such as contract workers
Temporary, time-limited privilege: Allows for temporary privileges for a defined task or period of time, to reduce the risk of credential abuse. This feature was mentioned in 20 BeyondTrust Remote Support reviews.

Monitoring (3)

Reporting (2)

ServiceNow Apps (2)

Maintenance (2)

Communication (4)

Text Chat: As reported in 115 BeyondTrust Remote Support reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.
VoIP: Provides voice over IP calling solutions. This feature was mentioned in 82 BeyondTrust Remote Support reviews.
Video Conference Call: Provides pre-session or in-session video call options to resolve issues. This feature was mentioned in 78 BeyondTrust Remote Support reviews.
Screen Annotations: As reported in 96 BeyondTrust Remote Support reviews. Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Device Support (3)

Mobile Device Access: As reported in 92 BeyondTrust Remote Support reviews. Allows mobile device access to provide support or connect to your computer from anywhere.
Multi-Platform Support: As reported in 102 BeyondTrust Remote Support reviews. Provides support across iOS, Mac, Android, PC and other devices.
Cross-Platform: Based on 101 BeyondTrust Remote Support reviews. Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.