--- title: BeyondTrust Remote Support Reviews meta\_title: 'BeyondTrust Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 388 reviews by the users' company size, role or industry to find out how BeyondTrust Remote Support works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 388 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # BeyondTrust Remote Support Reviews & Product Details Visit Website BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support * * * Product Website BeyondTrust Remote Support Seller [BeyondTrust](https://www.g2.com/sellers/beyondtrust) Discussions [BeyondTrust Remote Support Community](https://www.g2.com/products/beyondtrust-remote-support/discuss) Languages Supported German, English, French, Italian, Japanese, Dutch, Portuguese, Spanish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Lucy Ash Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/beyondtrust-remote-support/pricing) ## BeyondTrust Remote Support Integrations (6) What do users say about integrations? Verified by BeyondTrust Remote Support [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") FortiClient ](https://www.g2.com/products/forticlient/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshservice ](https://www.g2.com/products/freshservice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAML Single Sign-On ](https://www.g2.com/products/saml-single-sign-on/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews) Show More ![Alejandro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandro A.") AA Alejandro A. Backoffice Mid-Market (51-1000 emp.) 4/28/2026 "Robust Security and Seamless Cross-Platform Remote Support" 4.5/5 What do you like best about BeyondTrust Remote Support? The best thing about BeyondTrust Remote Support is its robust security and seamless connectivity across multiple platforms without needing a VPN. I love how it handles privilege elevation and credential injection, making complex troubleshooting feel incredibly smooth and professional. The automated session recording and detailed audit logs also provide great peace of mind for compliance and internal tracking. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The interface can feel a bit dated and overwhelming at first, especially for new technicians who have to navigate through deep sub-menus. The licensing cost is significantly higher than other remote desktop tools, which makes it hard to justify for smaller IT teams. Additionally, the mobile app experience isn't as fluid as the desktop version, sometimes lagging during critical troubleshooting sessions. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? BeyondTrust Remote Support solves the challenge of securely accessing unattended servers and employee devices across different networks without a VPN. This benefits me by drastically reducing troubleshooting time and allowing me to provide instant support to remote users regardless of their location. Additionally, the centralized audit logs and credential injection ensure that we maintain high security standards and compliance without slowing down our workflow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Carlos M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos M.") CM Carlos M. Software Developer, Web Developer, o Frontend Engineer. Mid-Market (51-1000 emp.) 3/17/2026 "Reliable secure access without the VPN headache" 4.5/5 What do you like best about BeyondTrust Remote Support? Honestly, the best part is the granular access control and not having to deal with a VPN for secure connections. It makes the workflow much smoother, and the platform is incredibly stable. Also, the audit logs are a lifesaver for our compliance needs, giving us total peace of mind regarding security. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The admin interface is a bit complex to navigate at first, so it takes some time to get used to it. Also, it can be a bit pricey for smaller teams, and the console sometimes feels a little heavy on resources when you're running several sessions at once. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It makes it much easier to support remote users and vendors securely. The best part is that it works perfectly even through strict firewalls, which saves me a lot of time and hassle when I need to fix things remotely. Review collected by and hosted on G2.com. Show More 4/28/2026 Validated ReviewerSource: Organic ![Sandeep V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandeep V.") SV Sandeep V. Apple support specialist Information Technology and Services Mid-Market (51-1000 emp.) 3/21/2026 "Beyond Trust: Easy-to-Use, Collaborative Remote Support" 4.5/5 What do you like best about BeyondTrust Remote Support? Beyond Trust is an easy-to-use, collaborative remote support tool that I rely on for my day-to-day support work. It makes it straightforward to connect with others quickly and collaborate in real time while providing remote assistance, which helps my daily support tasks run more smoothly and efficiently. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? There isn’t much more to say—it’s simply dost effective for my budget. That said, I understand the pricing from a security standpoint, so I can accept the cost. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It’s a helpful option for people who work from home or from other remote locations. I also like how simple it is to enter admin credentials while keeping them hidden from end users, which helps maintain the right level of access and control. Review collected by and hosted on G2.com. Show More 5/29/2026 Validated ReviewerSource: Organic Review from Pop Up ![Enrique T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Enrique T.") ET Enrique T. Analísta Mid-Market (51-1000 emp.) 4/28/2026 "Security and traceability that provide complete peace of mind in remote support" 5/5 What do you like best about BeyondTrust Remote Support? What I value most is the security and traceability it offers. It gives me great peace of mind to be able to conduct support sessions knowing that everything is encrypted and under regulatory control. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The cost is high compared to other simpler tools on the market, which can be a barrier for small teams or limited budgets. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Eliminate the difficulties in connecting with users on different networks, operating systems (Windows, Mac, Linux, iOS, Android), or remote locations, without the need to use complicated VPNs or open ports in the firewall. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Sodi Aldemar B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sodi Aldemar B.") SB Sodi Aldemar B. Information Technology Support Analyst Mid-Market (51-1000 emp.) 3/1/2026 "Powerful Remote Support with Minor Connectivity Issues" 4.5/5 What do you like best about BeyondTrust Remote Support? I like that I can remotely access laptops, desktops (both Windows and MACs), and cellphones. It's helpful that when I remote into any device and have the right admin access, I can do almost everything. I also appreciate being able to use GUI or PowerShell commands, which allows me to see almost everything if the session isn't cut. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? There are some bugs at the moment to elevate the session or post-connection if the device is off for a couple of minutes. I would like a reconnect option using the same session, meaning if the connection is lost, it's necessary to create a new session. It would be nice to have a reconnection button. Also, it's difficult because it is integrated with multiple devices. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? I use BeyondTrust Remote Support to help remote users fix issues with laptops, tablets, and cellphones. It allows me to access and manage these devices using GUI or PowerShell, ensuring comprehensive support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RK Robert K. IT Director Mid-Market (51-1000 emp.) 6/15/2026 "Ensures Super Secure Remote Access with Strong MFA Security and Supports Easy Session Recording" 5/5 What do you like best about BeyondTrust Remote Support? It offers an easy to use interface that makes it easy to start and manage remote sessions and I like that it provides multi-factor authentication which adds an extra layer of security protection for remote access. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? It’s been a pretty smooth experience with this tool with nothing to dislike because it makes remote support feel simple and efficient. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It has been very helpful when it comes to providing assistance to remote employees whereby we are able to troubleshoot issues remotely and helps provide quicker resolution of software-related incidents across the organization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite TK Tommy K. ITS1 Enterprise (\> 1000 emp.) 4/25/2025 "Ease of use and adaptable" 4.5/5 What do you like best about BeyondTrust Remote Support? This tool is very easy to use and manage, and the documentation provided is extremely thorough. I rely on bomgar daily to remotely access machines for troubleshooting and testing custom scripts. The ability to implement canned scripts has proven especially useful in my environment. Customer support to our users makes it very streamline. Integrations to our systems was not as hard since we got help with the implementation from the beyond trust team. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? Wish when creating a support ticket, they would respond a little faster. Hopefully they can do PIV passthrough more seamless Also expandable preview of the screen of a computer so we know if they are in a meeting or working before remoting in. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? ease of use to remote to users, and elevation of scripts ran, since we are passwordless running scripts as the local account through can scripts work very well Review collected by and hosted on G2.com. Show More 12/9/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 2/18/2026 "Great Chat, Advanced Functionality and Auditable Remote Action Logs" 4.5/5 What do you like best about BeyondTrust Remote Support? The chat functionality is excellent and genuinely helpful for end users. As an IT engineer, I appreciate that every remote action is logged and auditable, making it straightforward to review what was done. Additionally, the command line feature is great for some back-end action without distracting the end user. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The menu UI design can seem a bit outdated although functional. Users may also feel that there are too many pop-up windows and prompts to click through before they can get to what they need. The file transfer feature sometimes does not work as expected for me. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? As an IT engineer is our go-to remote session tool to assist end users who face computer/software issues. We also use it to connect remotely to unattended physical devices used for monitoring, reporting etc. Honestly I even use it to manage computers next to me, from my main work computer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JV Justin V. Principal Systems Engineer Small-Business (50 or fewer emp.) 6/17/2026 "Facilitates Reliable Unattended Access Simplifying System Maintenance and Technical Support" 5/5 What do you like best about BeyondTrust Remote Support? I like its secure remote connection which has great end to end encryption and it allows me to use it on macOS, Windows and mobile and I appreciate that file transfer to remote devices is super fast. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The platform is very consistent with performance and the customer support is very helpful so I have nothing that I like least about it. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It makes offering remote support easy making it easy to quickly diagnose and resolve issues which helps ensure critical systems remain operational at all times. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jonathan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan C.") JC Jonathan C. Technology Support Technician Enterprise (\> 1000 emp.) 1/13/2026 "Effortless Remote Support with Top-Notch Security" 5/5 What do you like best about BeyondTrust Remote Support? What I like most about BeyondTrust Remote Support is how easy it makes helping people quickly without being in the same place. The biggest upsides are its strong security and reliable remote access, which let me solve problems faster and with less downtime. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The least helpful thing about BeyondTrust is that it can feel confusing at first and takes time to learn. Sometimes it also feels slower than expected, which can be frustrating when you are trying to fix a problem quickly. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? BeyondTrust Remote Support solves the problem of not being able to help someone in person when their computer is having issues. It benefits me by saving time, letting me fix problems faster, and helping people get back to work without long delays. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about BeyondTrust Remote Support? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about BeyondTrust Remote Support ](https://www.g2.com/products/beyondtrust-remote-support/discussions/new) GU Guest User • Last activity over 4 years ago What is BeyondTrust remote support? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) GU Guest User • Last activity over 1 year ago What is BeyondTrust Remote Support used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) [ View all Discussions ](https://www.g2.com/products/beyondtrust-remote-support/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months ### Average Discount 12% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/beyondtrust-remote-support/pricing) ## How much does BeyondTrust Remote Support cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 11 purchases. Get Price Estimate BeyondTrust Remote Support Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/beyondtrust-remote-support-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_835184e44732dba2f0ee21995c2e73ad/screenconnect.png "Product Avatar Image") ScreenConnect 4.7/5(504) [ Compare Now ](https://www.g2.com/compare/beyondtrust-remote-support-vs-screenconnect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,103) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-beyondtrust-remote-support) ##### ##### BeyondTrust Remote Support Features Administration File Sharing Screen Sharing File Sharing Security Data Encryption Compliance Maintenance Remote Reboot Communication Text Chat Screen Annotations [ View More Features ](https://www.g2.com/products/beyondtrust-remote-support/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![AnyDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnyDesk") AnyDesk 4.5/5(1,103) ](https://www.g2.com/products/anydesk/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/beyondtrust-remote-support/competitors/alternatives) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop) [Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop)[Privileged Access Management (PAM)](https://www.g2.com/categories/privileged-access-management-pam) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Mindbody worth it for a growing fitness studio, or does ABC Glofox deliver a more focused gym management experience at a lower cost for independent operators?](https://www.g2.com/discussions/is-mindbody-worth-it-for-a-growing-fitness-studio-or-does-abc-glofox-deliver-a-more-focused-gym-management-experience-at-a-lower-cost-for-independent-operators)[Top tools for tracking container performance](https://www.g2.com/discussions/top-tools-for-tracking-container-performance)[What platform offers the best mobile app creation features?](https://www.g2.com/discussions/what-platform-offers-the-best-mobile-app-creation-features) [What are the highest rated mobility consulting firms for enterprise digital transformation initiatives?](https://www.g2.com/discussions/what-are-the-highest-rated-mobility-consulting-firms-for-enterprise-digital-transformation-initiatives)[Which theater venue management platforms have the strongest operational case studies from major performing arts organizations?](https://www.g2.com/discussions/which-theater-venue-management-platforms-have-the-strongest-operational-case-studies-from-major-performing-arts-organizations)[Pros and Cons Details](https://www.g2.com/products/beyondtrust-remote-support/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)