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Compare AnyDesk and BeyondTrust Remote Support 
At a Glance
Market Segments
Mid-Market (41.3% of reviews)
Enterprise (49.2% of reviews)
Entry-Level Pricing
$22.90
No pricing available
AnyDesk
Star Rating
(1,065)4.5 out of 5
Market Segments
Mid-Market (41.3% of reviews)
Pros & Cons
Entry-Level Pricing
$22.90
Browse all 4 pricing plansBeyondTrust Remote Support
Star Rating
(376)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in providing a feature-rich experience, with users highlighting its screen recording capabilities as particularly beneficial for troubleshooting. This allows support teams to easily share video links for more effective communication.
- Users say that AnyDesk offers impressive flexibility, enabling teams to maintain an effective workflow from anywhere. Reviewers appreciate the lightweight and portable nature of the software, making it easy to connect to devices remotely without heavy resource usage.
- According to verified reviews, BeyondTrust Remote Support stands out for its quality of support, with many users praising the helpfulness of the onboarding team and the thorough documentation provided, which enhances the overall user experience.
- Reviewers mention that AnyDesk's ease of use is a significant advantage, with many finding it straightforward to transfer data between users and connect to devices. This simplicity is particularly appreciated in fast-paced environments where quick access is essential.
- G2 reviewers highlight that BeyondTrust Remote Support is particularly well-suited for enterprise environments, as evidenced by its strong market presence and the majority of reviews coming from larger organizations. This makes it a reliable choice for businesses needing robust remote support solutions.
- Users express mixed feelings about AnyDesk's support features, noting that while it performs well in many areas, it sometimes lacks the depth of functionality found in BeyondTrust, particularly in advanced features like session recording and multi-session handling.
Pricing
Entry-Level Pricing
AnyDesk
Solo
$22.90
Feature set for single-person companies.
- 1 licensed user
- Unlimited devices to connect to (Interactive Access)
- Up to 100 managed devices (Unattended Access)
BeyondTrust Remote Support
No pricing availableFree Trial
AnyDesk
Free Trial is available
BeyondTrust Remote Support
Free Trial is available
Ratings
Meets Requirements
9.2
889
9.4
331
Ease of Use
9.3
900
9.3
333
Ease of Setup
9.3
190
8.7
228
Ease of Admin
9.0
139
9.0
205
Quality of Support
8.8
792
9.2
307
Has the product been a good partner in doing business?
8.7
126
9.4
200
Product Direction (% positive)
9.2
860
9.1
328
Features by Category
Administration
Not enough data
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Functionality
Not enough data
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Monitoring
Not enough data
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Reporting
Not enough data
9.0
21
Not enough data
9.1
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.7
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.4
319
9.5
125
9.0
313
9.2
125
9.0
283
9.0
111
8.8
287
9.0
113
8.8
273
9.0
115
8.9
263
9.0
123
Maintenance
8.8
271
8.8
112
8.8
249
7.8
86
Communication
8.9
282
8.8
117
8.5
224
7.2
82
8.4
231
7.3
78
8.7
251
8.5
96
Security
8.9
269
9.0
98
8.9
260
9.1
108
Device Support
8.9
276
8.3
92
9.0
280
8.8
103
9.0
279
8.9
103
Performance
8.9
267
8.6
105
Administration
9.0
693
9.0
92
8.8
619
8.5
84
Feature Not Available
8.7
90
8.8
648
9.0
86
8.9
657
9.1
91
8.8
674
8.8
88
9.0
708
9.1
97
Platform
9.0
673
9.0
91
8.7
667
8.1
79
Feature Not Available
8.5
82
9.2
720
9.3
93
Security
Feature Not Available
8.6
63
Feature Not Available
8.7
76
Feature Not Available
8.7
77
Categories
Categories
Shared Categories
AnyDesk and BeyondTrust Remote Support are categorized as Remote Desktop and Remote Support
Unique Categories
AnyDesk has no unique categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
AnyDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.2%
Computer Software
13.3%
Computer & Network Security
4.3%
Marketing and Advertising
3.5%
Telecommunications
3.0%
Other
53.7%
Information Technology and Services
22.9%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.0%
Alternatives
Discussions
Is Anydesk better than Team Viewer?
5 Comments
TF
AnyDesk has TCP-Tunneling. TeamViewer no.
Only the image quality of TeamViewer is better.Read more
could not log into the remote computer this was my issue and sometimes serious issue.
4 Comments
DB
Need to check remote machine network connectivity.... If issue in network connectivity it causes issues... Read more
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
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