# AnyDesk vs BeyondTrust Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in providing a collaborative experience, with users highlighting its intuitive interface that allows for quick connections and real-time collaboration. This makes it a preferred choice for those needing seamless remote assistance.
- **Users say** AnyDesk stands out for its **fast and stable remote connections** , even in low-bandwidth situations. This reliability is crucial for users who require consistent performance during remote support sessions, making it a solid option for various environments.
- **Reviewers mention** that BeyondTrust's customer support is exceptional, with many praising the team's responsiveness and willingness to go above and beyond to resolve issues. This level of support can significantly enhance the user experience, especially for businesses that rely heavily on remote support.
- **According to verified reviews** , AnyDesk's lightweight interface is appreciated for its simplicity, allowing users to manage remote support and file sharing without disrupting the end-user experience. This feature is particularly beneficial in multi-branch office settings where efficiency is key.
- **G2 reviewers highlight** that BeyondTrust Remote Support offers robust features for session management, including the ability to jump between multiple clients' VMs easily. This centralized approach is favored by users who manage numerous support requests simultaneously.
- **Users report** that while AnyDesk is effective for remote access, it sometimes lacks the depth of features found in BeyondTrust, particularly in areas like session recording and advanced security options. This could be a consideration for organizations with stringent compliance needs.



| | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,095 | 386 | 
| **Largest Market Segment** | Small-Business (41.4% of reviews) | Enterprise (48.5% of reviews) | 
| **Entry Level Price** | $22.90 | No pricing available | 

---
## Top Pros & Cons

### AnyDesk

Pros:
- Ease of Use (29 reviews)
- Remote Control (16 reviews)

Cons:
- Connection Issues (9 reviews)
- Remote Access Issues (8 reviews)

### BeyondTrust Remote Support

Pros:
- Ease of Use (22 reviews)
- Remote Access (13 reviews)

Cons:
- Expensive (7 reviews)
- Complexity (5 reviews)

---
## Ratings Comparison
| Rating | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
  | **Meets Requirements** | 9.2 (912 reviews) | 9.4 (341 reviews) | 
  | **Ease of Use** | 9.3 (924 reviews) | 9.2 (342 reviews) | 
  | **Ease of Setup** | 9.3 (214 reviews) | 8.7 (237 reviews) | 
  | **Ease of Admin** | 9.0 (141 reviews) | 9.0 (206 reviews) | 
  | **Quality of Support** | 8.8 (810 reviews) | 9.2 (317 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (128 reviews) | 9.4 (201 reviews) | 
  | **Product Direction (% positive)** | 9.2 (878 reviews) | 9.2 (335 reviews) | 

---
## Pricing

### AnyDesk

#### Entry-Level Pricing

Plan: Solo

Price: $22.90

Description: Feature set for single-person companies.

Key Features:
- 1 licensed user
- Unlimited devices to connect to (Interactive Access)
- Up to 100 managed devices (Unattended Access)

[Browse all 4 editions](https://www.g2.com/products/anydesk/pricing)

#### Free Trial

Yes

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | N/A | N/A |
| **BeyondTrust Remote Support** | 8.4/10 | 29 |

#### Administration

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Policy, User, and Role Management** | Not enough data | 9.2 (26 reviews) | 
| **Approval Workflows** | Not enough data | 7.3 (22 reviews) | 
| **Automated Provisioning** | Not enough data | 8.0 (23 reviews) | 
| **Bulk Changes** | Not enough data | 7.8 (22 reviews) | 
| **Centralized Management** | Not enough data | 9.0 (24 reviews) | 
| **Self-Service Access Requests** | Not enough data | 7.3 (22 reviews) | 

#### Functionality

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | 9.0 (25 reviews) | 
| **Single Sign-On** | Not enough data | 9.3 (25 reviews) | 
| **BYOD support** | Not enough data | 8.1 (22 reviews) | 
| **Password Vault** | Not enough data | 7.7 (22 reviews) | 
| **Centralized management** | Not enough data | 9.0 (24 reviews) | 
| **Role-based security** | Not enough data | 9.0 (26 reviews) | 
| **Live notifications** | Not enough data | 8.0 (23 reviews) | 
| **Live session recording & playback** | Not enough data | 8.4 (22 reviews) | 
| **Hide passwords** | Not enough data | 8.4 (22 reviews) | 
| **Temporary, time-limited privilege** | Not enough data | 8.0 (21 reviews) | 

#### Monitoring

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Audit Logging** | Not enough data | 9.0 (25 reviews) | 
| **Activity Logging** | Not enough data | 9.0 (25 reviews) | 
| **Anomaly Detection** | Not enough data | 7.4 (20 reviews) | 

#### Reporting

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Audit log** | Not enough data | 8.9 (23 reviews) | 
| **Reporting** | Not enough data | 9.1 (23 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | N/A | N/A |
| **BeyondTrust Remote Support** | 9.9/10 | 7 |

#### ServiceNow Apps

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 10.0 (5 reviews) | 
| **Value** | Not enough data | 9.7 (6 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | 8.9/10 | 349 |
| **BeyondTrust Remote Support** | 8.7/10 | 140 |

#### Administration

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Screen Sharing** | 9.4 (321 reviews) | 9.5 (129 reviews) | 
| **File Sharing** | 9.0 (314 reviews) | 9.2 (127 reviews) | 
| **Session Recording** | 9.0 (282 reviews) | 9.0 (115 reviews) | 
| **Unattended Remote Access** | 8.8 (287 reviews) | 9.0 (116 reviews) | 
| **Multi - Session Handling** | 8.8 (273 reviews) | 9.0 (117 reviews) | 
| **Multi-Monitor Support** | 8.9 (262 reviews) | 9.0 (124 reviews) | 

#### Maintenance

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Remote Reboot** | 8.9 (271 reviews) | 8.8 (113 reviews) | 
| **Remote Printing** | 8.8 (250 reviews) | 7.8 (87 reviews) | 

#### Communication 

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Text Chat** | 8.9 (283 reviews) | 8.8 (118 reviews) | 
| **VoIP** | 8.5 (223 reviews) | 7.2 (83 reviews) | 
| **Video Conference Call** | 8.5 (230 reviews) | 7.3 (79 reviews) | 
| **Screen Annotations** | 8.7 (251 reviews) | 8.5 (97 reviews) | 

#### Security

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Data Encryption** | 8.9 (269 reviews) | 9.1 (100 reviews) | 
| **Compliance** | 8.9 (260 reviews) | 9.1 (113 reviews) | 

#### Device Support

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Mobile Device Access** | 8.9 (276 reviews) | 8.3 (95 reviews) | 
| **Multi-Platform Support** | 9.0 (280 reviews) | 8.9 (108 reviews) | 
| **Cross-Platform** | 9.0 (279 reviews) | 8.9 (107 reviews) | 

#### Performance

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Reporting** | 8.9 (266 reviews) | 8.6 (107 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **AnyDesk** | 8.9/10 | 851 |
| **BeyondTrust Remote Support** | 8.8/10 | 110 |

#### Administration

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Usage Information** | 9.0 (700 reviews) | 9.0 (93 reviews) | 
| **Integrations** | 8.8 (624 reviews) | 8.5 (85 reviews) | 
| **Diagnostics** | Feature Not Available | 8.8 (92 reviews) | 
| **Session Recording** | 8.8 (653 reviews) | 9.0 (87 reviews) | 
| **Session Transfer** | 8.9 (660 reviews) | 9.1 (92 reviews) | 
| **Unattended Access** | 8.8 (682 reviews) | 8.8 (89 reviews) | 
| **File Sharing** | 9.0 (716 reviews) | 9.1 (99 reviews) | 

#### Platform

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (684 reviews) | 9.0 (92 reviews) | 
| **Mobile Device Access** | 8.7 (671 reviews) | 8.1 (80 reviews) | 
| **Applications Management** | Feature Not Available | 8.5 (83 reviews) | 
| **Remote Device Control** | 9.2 (738 reviews) | 9.3 (95 reviews) | 

#### Security

| Feature | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Remote Wipe** | Feature Not Available | 8.6 (64 reviews) | 
| **Device Management** | Feature Not Available | 8.7 (77 reviews) | 
| **Device Enrollment** | Feature Not Available | 8.7 (78 reviews) | 

---
## Categories
**Shared Categories (2):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Support Software](https://www.g2.com/categories/remote-support)


**Unique to BeyondTrust Remote Support (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)


---
## Reviewer Demographics

### By Company Size

| Segment | AnyDesk | BeyondTrust Remote Support | 
|---|---|---|
| **Small-Business** | 41.4% | 14.6% | 
| **Mid-Market** | 41.0% | 36.9% | 
| **Enterprise** | 17.6% | 48.5% | 

### By Industry

#### AnyDesk

- **Information Technology and Services:** 22.1%
- **Computer Software:** 13.6%
- **Computer & Network Security:** 4.2%
- **Marketing and Advertising:** 3.6%
- **Telecommunications:** 3.0%
- **Financial Services:** 2.9%
- **Consumer Services:** 2.4%
- **Education Management:** 2.4%
- **Hospital & Health Care:** 2.0%
- **Logistics and Supply Chain:** 1.9%
- **Other:** 42.0%

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.6%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Consumer Goods:** 2.4%
- **Financial Services:** 2.1%
- **Other:** 38.6%

---
## Alternatives

### Alternatives to AnyDesk

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3973 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (696 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (647 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (510 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3973 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (696 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (510 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)
- [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews) — 4.3/5 stars (68 reviews)

---
## Top Discussions

### AnyDesk

- Title: [Is AnyDesk really free?](https://www.g2.com/discussions/is-anydesk-really-free) — 5 comments
  > **Top comment:** "Yes"
- Title: [Is Anydesk better than Team Viewer?](https://www.g2.com/discussions/is-anydesk-better-than-team-viewer) — 5 comments, 3 upvotes
  > **Top comment:** "Yes it is. It's light, user friendly and easy to use and understand. "
- Title: [could not log into the remote computer this was my issue and sometimes serious issue.](https://www.g2.com/discussions/13087-could-not-log-into-the-remote-computer-this-was-my-issue-and-sometimes-serious-issue) — 4 comments, 1 upvote
  > **Top comment:** "You must verify that the AnyDesk software is installed and with the permissions to connect to the target computer, from where the connection is required..."
- Title: [AnyDesk or TeamViewer?](https://www.g2.com/discussions/12587-a-anydesk-o-teamviewer) — 3 comments, 2 upvotes
  > **Top comment:** "Anydesk very useful software for business part and handling side very user friendly. I recommended our every clients."
- Title: [What is AnyDesk used for?](https://www.g2.com/discussions/what-is-anydesk-used-for) — 2 comments, 1 upvote
  > **Top comment:** "it is mostly used for remote desktop support and using this you can share your screen with another person also you can allow another person to access your..."

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/anydesk-vs-beyondtrust-remote-support)