--- title: BeyondTrust Remote Support Reviews meta_title: 'BeyondTrust Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 388 reviews by the users' company size, role or industry to find out how BeyondTrust Remote Support works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 388 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # BeyondTrust Remote Support Reviews **Vendor:** BeyondTrust **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 388 ## About BeyondTrust Remote Support BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support ## BeyondTrust Remote Support Pros & Cons **What users like:** - Users find BeyondTrust Remote Support exceptionally **easy to use** , making implementation and support seamless and efficient. (26 reviews) - Users value the **easy and quick remote access** provided by BeyondTrust, enhancing support for remote users effectively. (18 reviews) - Users appreciate the **ease of use and quick remote access** provided by BeyondTrust Remote Support, enhancing productivity. (15 reviews) - Users value the **reliability** of BeyondTrust Remote Support, appreciating its quick, secure, and hassle-free connections for effective solutions. (11 reviews) - Users appreciate the **comprehensive security framework** of BeyondTrust, ensuring safe and efficient remote support sessions. (11 reviews) - Users value the **robust security features** of BeyondTrust Remote Support, ensuring secure and compliant remote sessions. (11 reviews) - Customer Support (10 reviews) - Users value the **effective remote control** of BeyondTrust Remote Support for seamless troubleshooting and support. (10 reviews) - Tool Utility (9 reviews) - Positive Experience (8 reviews) **What users dislike:** - Users note the **high price** of BeyondTrust Remote Support as a significant concern affecting its overall value. (10 reviews) - Users express concern over **high pricing** , which can be challenging for smaller organizations with limited budgets. (8 reviews) - Users struggle with the **initial complexity** of BeyondTrust, requiring time and training to navigate its features effectively. (6 reviews) - Users often struggle with the **initial complexity and learning curve** , requiring time and training to master BeyondTrust. (6 reviews) - Users report **remote access issues** that hinder connectivity and require frequent manual administration for appliance updates. (6 reviews) - Users report encountering **connectivity issues** that disrupt sessions and hinder effective use of BeyondTrust Remote Support. (5 reviews) - Feature Limitations (5 reviews) - UX Improvement (5 reviews) - Complex Interface (4 reviews) - Not User-Friendly (4 reviews) ## BeyondTrust Remote Support Reviews ### 1. Remote support for the win **Rating:** 4.5/5.0 stars **Reviewed by:** Knycos F. | Service Management Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2023 **What do you like best about BeyondTrust Remote Support?** With Bomgar Remote support, you can provide support on Windows, Mac, iOS, Linux, and Android. This tool has been a critical save for more remote employees. The ability to do a remote session with a phone and access the camera to see what the user sees is excellent. **What do you dislike about BeyondTrust Remote Support?** The initial buy in and license cost can be steep, however once in the system you appreciate all of the tools. I do wish that the admin config side had more helper tips for use. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote support on managed and non-managed machines without leaving a huge footprint. Having the end user see that the client is removed at the end of the session gives them comfort knowing "big brother" is not watching after getting help. ### 2. Remote Support User Group **Rating:** 4.5/5.0 stars **Reviewed by:** Richard J. | Service Delivery Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about BeyondTrust Remote Support?** it works well, and it's flexible/configurable to suit our security requirements, support and learning is organised and well delivered. **What do you dislike about BeyondTrust Remote Support?** nothing really, but our implementation could be improved, so i guess some engagement if required from our side to get this done. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** our service desk and support teams use it to connect to devices to support onshore/offshore/remote users etc. **Official Response from Lucy Ash:** > Hi Richard, Thank you so much for your positive feedback, it's great to hear we're able to meet your security requirements and that you find our support and learning useful. I have noted your comment about your implementation experience and I will feed this back to the team. Thanks again, Lucy ### 3. Highly flexible and effiecient remote support platform **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney E. | Senior Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about BeyondTrust Remote Support?** Highly customisable remote support tool that works well with multiple platforms (Windows, Mac, iOS and Android). We have enabled SSO so technicians login to the console with their AD credentials. We have also integrated the product with Microsoft Teams. New features are being added all the time. **What do you dislike about BeyondTrust Remote Support?** Using SSO to login to the console requires a download to be executed from the browser. Sometimes there are issues with this. Automatic elevation service was depreciated on Windows Can only view rather than control an iOS device in a remote session. We can control Android devices though **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote access to all platforms in our environment (Windows, Mac, iOS and Android). Product has been customised to meet our security standards. Product can be integrated with 3rd party products such as Microsoft Teams. ### 4. Best of Breed: Remote Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt F. | Client Technical Support Engineer/System Administration (I am on two teams), Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** It is very easy to use and administer. The cloud platform works extremely well, and adding more technician seats is very easy and worth the price. The client itself works extremely well for Android, IOS, macOS, and Windows. Linux is also supported, although we don't use it, so I can't speak to it. We've had it for about 4 years now, and it has been great. Upgrades are always very simple, painless affairs. Once you get your organization setup correctly, there's not much overhead in terms of administration time, unless you change policies frequently. Ours has been largely "set and forget", as our needs for the product haven't really changed since we first began using it. If you need a remote support tool that just works, has BROAD platform support across both Windows, macOS and mobile devices, and has a very fast SaaS offering,look no further. **What do you dislike about BeyondTrust Remote Support?** Distribution of the client in some environments can be challenging. The expiration of installation packages after a maximum of a year is understandable, but feels more like something that should be at the discretion of the administrators. We've never had issues with clients refusing to upgrade after the console is upgraded, so this seems like an unnecessary, undefeatable limitation. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** The need to be able to access physical and virtual desktops, along with mobile devices, from a "single pane of glass". We don't want multiple solutions to accomplish all of these things, we want a single tool that does them all, and does them well. BeyondTrust Remote Support absolutely fulfills that need for us, and has for years now. ### 5. The Best Tool for Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about BeyondTrust Remote Support?** BeyondTrust Remote Support tool is very helpful and convinient tool with best user experience. It is supported with multiple plateforms like iOS, Andriod &Windows etc. **What do you dislike about BeyondTrust Remote Support?** As of now I dont see any downside on techinical front **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Providing Hassle free remote support ### 6. The BeyondTrust Remote Support Love **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen K. | BugBounty Hunter, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about BeyondTrust Remote Support?** Secure Remote Access, Comprehensive Feature Set, Platform Agnostic, Scalability and Flexibility and Customization and Automation **What do you dislike about BeyondTrust Remote Support?** Complexity of Configuration, Learning curve, cost **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote Access Management, Security and Compliance, Enhanced Collaboration ### 7. One of the best solution that you can have **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan M. | Information Technology Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about BeyondTrust Remote Support?** The easy that you can improve your security for all your sessions, and you can do easier your life to connect to all your devices and you can have logs or recordings of your sessions **What do you dislike about BeyondTrust Remote Support?** maybe that at the beginning could be difficult to implement if you don't know what your assets are and how are store all your users also it's a little bit expensive **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** In our case we solved the issue that we could not monitor all the users that are login, with this solution we can prevent that the user share their credentials and also we can have logs for all session that we do ### 8. Easy and Secure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about BeyondTrust Remote Support?** This is very easy and convenient to use as well secure **What do you dislike about BeyondTrust Remote Support?** If I say technically I could not find any disadvantage as of now. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Able to take remote quickly even over internet. Very convenient to users. Supporting on multiple devices. ### 9. Remote Support is a big win **Rating:** 5.0/5.0 stars **Reviewed by:** Phil M. | Information Security Architect, Legal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** The ease of use for my TSC, the comfort level of my end users and the reporting and implementation was straightforward from an implementation perspective. My helpdesk loves this tool and it's been a savior to help our end-users on firm-machines as well as personal. **What do you dislike about BeyondTrust Remote Support?** Group policies and session policies could be a bit easier to understand and see how the settings impact the user's experience. especially as it relates to attended vs unattended. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We were having issues with consistent helpdesk support to our end-users and also proxying privileged accounts (like local admin to install print drivers) and this has provided not only the access with security and recording but a consistent end-user experience that they appreciate to help solve IT end-user problems remotely. ### 10. Solid Product with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Cavett O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about BeyondTrust Remote Support?** We use the cloud based BTRS and being able to support our customer base from anywhere provides exactly what we need. **What do you dislike about BeyondTrust Remote Support?** Using the system for over five years has exposed no true weaknesses other than maybe a very large set of options that may not be fully utilized. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We support a large base of medical imaging systems and this system simplifies connection and file transfers. ### 11. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about BeyondTrust Remote Support?** BeyondTrust Remote Support simplifies the support process that enables seamless assistance. **What do you dislike about BeyondTrust Remote Support?** On techinical side, as of now I dont see any disadvantage. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Easy to take controll during remote support. Hassle free experience, ### 12. BeyondTrust Remote Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about BeyondTrust Remote Support?** Easy to use. Ease of Implementation Customer Support from anywhere Many features like issues which helps to assign to specific team and solve the problem easily ServiceNow integration helps for the requestor to connect with the support team easily. session recording ans chat transcripts are availble in service now, it helps the othe support memeber to easily solve the issue. **What do you dislike about BeyondTrust Remote Support?** Voice chat is not available, it would be helpful to communicate. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Mostly all kind of issues with installations - OS support team Appliaction issues - Application team **Official Response from Lucy Ash:** > Thank you so much for your positive feedback. It's great to hear about how we are helping to solve issues with installations and application issues. We really value your insight on voice chat for Remote Support. I've added a link below for our Ideas Portal. I'd be grateful if you were able to take a couple of minutes to submit this idea for the team to review. Thanks again, Lucy ### 13. BeyondTrust Remote Support makes remote support easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about BeyondTrust Remote Support?** Easy to use and flexible. The ability to log back in automatically after a reboot allows for a more user friendly and efficient support session. **What do you dislike about BeyondTrust Remote Support?** There are too many features. Sometimes simple works better. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** The ability to login to an unattended system. This allows us to work independently without the need of a user being onsite. **Official Response from Lucy Ash:** > We are grateful for your positive feedback. Please let us know if there's anything else we can do for you. Thanks, Lucy ### 14. A great remote tool for all environments **Rating:** 5.0/5.0 stars **Reviewed by:** Michael Y. | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** I am writing this review as a customer/user of BeyondTrust Remote Support and I absolutely love this product! I have used it in the local government sector and currently in education. Being able to transfer files without interrupting end users and being able to easily remote into devices with a click of a button makes taking care of tech related issues very easy. I also like the ability to create different categories for each site to keep organization of devices easy to find. Bomgar is a great product that everyone should use! **What do you dislike about BeyondTrust Remote Support?** With BeyondTrust Remote Support there isn't anything that I can really think of that I dislike about the product. Every product can have improvements but at this time I cannot think of anything. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Bomgar is helping us solve day to day problems our end users experience. Even if we need to go on site to fix a problem if it cant be handled remotely, it gives a clear picture as to what our user's problems are and gives us a starting point to solve the issue. ### 15. BeyondTrust Remote Support - Must have tool for any IT Department help desk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about BeyondTrust Remote Support?** Easy to use. Remote sessions via direct icon click (jump client) or by initiating remote support session by e-mail invitation, access link or session key. Ability to see multiple monitors and gain full control to troubleshoot user's problems. **What do you dislike about BeyondTrust Remote Support?** Nothing to dislike about this product. We are using it as a standalone appliance. Updates need to be performed manually. Sometimes still have problems with having elevated user control (which sometimes does not work properly) **Recommendations to others considering BeyondTrust Remote Support:** Highly recommend this product. It is easy to use and deploy. Works very fast with the latest patch. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Before using BT Remote Support we had limited ability to colaboration during support sessions. Remote support allowed us to now jointly invite support team members to work jointly on the problem. Ability to share sessions, have chats and work remotely not utilizing a VPN was a great benefit. This is an excellent tool for any IT Department ### 16. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about BeyondTrust Remote Support?** We spent about a year researching remote support products and BT was the very best and we have loved it the last year we've had it. **What do you dislike about BeyondTrust Remote Support?** The downloads still stay bomgar instead of BT **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Easily connecting with thousands of uses across the globe **Official Response from Lucy Ash:** > Your review made our day! We're so glad we could provide you with a great experience. Thanks, Lucy ### 17. BeyondTrust Remote Support is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BeyondTrust Remote Support?** This remote support application has changed our entire service desk culture since we started using it several years ago. It allows us to do everything we need to do and the flexibility of the product has allowed us to take advantage of additional troubleshooting and remediation options to assist customers more easily. **What do you dislike about BeyondTrust Remote Support?** I haven't encountered any negatives, the only thing I can even think of is the product is so robust and trouble free, we tend to get behind on versions because we haven't had a need to update it. When we DO update, we usually have to have customer support build us updates to install. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** First call resolution is so much better when our helpdesk techs can remote into a customer's machine and resolve issues before deploying a field tech. Being able to actually see the issue makes troubleshooting dramatically more effective. ### 18. Secure and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Robert Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** With the onsite Beyond Trust Appliance, I can connect to systems in multiple locations to provide support securely. It allows me to communicate with the users and either walk them through a task or take control and perform tasks without user intervention. **What do you dislike about BeyondTrust Remote Support?** The initial setup is a little cumbersome and must utilize the site's help documentation. However, support from Beyond Trust is readily available, and they point you right to the site location of documentation. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** The ability to securely connect to devices within the company environment without opening security holes in firewalls. System Administrators have significantly reduced onsite visits and increased uptime for users. ### 19. "Great Solution! A Must Have For Any IT Organization!" **Rating:** 5.0/5.0 stars **Reviewed by:** Lancelot J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** It has excellent support for almost any mobile device. We can customize the integration into our in-house systems. Unattended access is also a great feature that we use all the time. The cost is excellent! No issues with users being able to access and use the product. They offer in-person and online training as well. **What do you dislike about BeyondTrust Remote Support?** The support for IOS is not as robust as other platforms. I wish the chat options and the screen share had more features. We have noticed that the resource files are usually huge. The mobile app could use some work. If we could swap the screen sharing within a session, that could be very helpful in some cases. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It helped us improve Improve customer relations/service. It also helped with Cost management. We needed an excellent fluid solution to remote to our end users and customers. ### 20. It has been great for supporting companies we acquire and remote users. **Rating:** 5.0/5.0 stars **Reviewed by:** Tim W. | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** Remote Support has been a vital tool in supporting companies we acquire until we are able to convert their systems to ours. Also, with the increase in working from home **What do you dislike about BeyondTrust Remote Support?** When upgrading Remote Support, the Agent on Windows 10 IoT fails to upgrade more than it succeeds. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote Support allows us to connect to computers outside of our network. Also, we use it to invite Manufactures of equipment as External Reps to troubleshoot issues. This allows us to control their access and don't have to worry about firewall rules for whatever remote tool they like to use. ### 21. Good but not perfect **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about BeyondTrust Remote Support?** The tool is easy to use and the password handling is working well. **What do you dislike about BeyondTrust Remote Support?** If you have more than 50000 machines onboarded the tool is slow. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote support and local administrator password solution for our enterprise business. **Official Response from Lucy Ash:** > We value your honest feedback. It helps us understand how we can enhance our offerings and ensure that we meet customer expectations. It would be great if we were able to please discuss with you in more detail your feedback on the product being slow with over 50,000 machines onboard. Please reach out to your Account Rep or log a ticket with our Support so we can look at this in more detail. Alternatively, please feel free to contact me directly (lash@beyondtrust.com) and I can sync you up with the correct people. Thank you, Lucy ### 22. Fantastic remote support client with a huge range of customization and support. **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BeyondTrust Remote Support?** Representative client is clean and easy to use and it provides an easy way for us to connect to and support all our client who are not at all tech savvy. **What do you dislike about BeyondTrust Remote Support?** The only slight downside we run into is the representative client becoming unresponsive when connecting to clients whose systems are very slow and their internet connection is also slow. The Rep client almost always recovers but it can struggle when initially connecting to slow systems. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Ability to connect to our customers so we can provide them with support in an easy consistent way. ### 23. Easy Management for Our Support Engineers **Rating:** 5.0/5.0 stars **Reviewed by:** Lawrence W. | Server Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** We have a single pane of glass for our advanced engineers to connect to remote systems and provide hands-on support to our clients. I rarely have to go in as an admin to make changes. The system has been rock solid. **What do you dislike about BeyondTrust Remote Support?** I wish it was free, but you get what you pay for. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** At Park Place Technologies, we provide our customers with hands-on support. Being able to connect without physically needing to go to their location, speeds up our time to start troubleshooting and getting the client back to running at 100%. ### 24. Ease of use and the plus point is security **Rating:** 5.0/5.0 stars **Reviewed by:** Kapil S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** The web console and the Client app can both help in times of need, when you are in a supporting Role. Being an administrator, I found it very helpful to take remote sessions and do the command shell administratively, **What do you dislike about BeyondTrust Remote Support?** Nothing specific since the pros are more on the cons. For Remote support in the low bandwidth zone, the client can be a little better though **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Running command shell administratively is the one benefit that helps me the most when it comes to beyond Trust remote support. Another benefit is unattended remote support. ### 25. Good feature set, well priced if on-prem **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about BeyondTrust Remote Support?** Bomgar is a reliable option, having reviewed several other solutions recently it's feature reach. We have the on-prem hosted solution which makes it cost effective (we have perputual licenses from years ago) **What do you dislike about BeyondTrust Remote Support?** It works very well, the only thing that can occassionally trip us up is a brief period to apply updates to the appliance, but that's not particularly problematic. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It allows us to easily and reliably remotely support our users, on a range of devices. Mostly Windows and Apple., but some linux, chrombook and others. ### 26. Very convenient and fast connections speeds **Rating:** 5.0/5.0 stars **Reviewed by:** Everdale C. | IT Manager - IT Infrastructure, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about BeyondTrust Remote Support?** Whether I'm providing remote support to a customer of collaborating with a colleague, this product makes it simple to connect to other devices and control them remotely. **What do you dislike about BeyondTrust Remote Support?** I was once cut off while in a session but maybe it was my network though it was easy to reconnect. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Simple to share my screen with remote employees and helps me troubleshoot problems on other devices to keep applications stable and enable employees to work efficiently. ### 27. Comprehensive Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BeyondTrust Remote Support?** Provides a robust remote environment that can provide granular controls around the user and access permissions while allowing both attended and unattended endpoint access. Net new environments are easy to set up and maintain. **What do you dislike about BeyondTrust Remote Support?** The price point for Remote Support is a bit higher than some other products on the market. But very few can provide the same level of functionality or direct technical support. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We are a global company, both with Retail and Technical sites. Remote Support allows my support agents to remotely access any endpoint, from any approved location. Remote Support allows us to access an endpoint in both an attended sessions, initiated by the user, or unattended as necessary. This has greatly reduced downtime when dealing with issues. ### 28. Excellent business support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Howard G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** The remote support tool has and is business focused and works well in an enterprise setup. Integration with AD and other tools provides seamless interoperability. **What do you dislike about BeyondTrust Remote Support?** The administration on the backend can be overwhelming but with time is understood and accomplishes the needed setup and controls. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** With an in office and remote workforce both, the need to 'be there' to assist is critical. Remote Support allows us full, unencumbered access to any system providing a better means of support for the user. ### 29. BeyondTrust Bomgar Tool is one of the best **Rating:** 4.5/5.0 stars **Reviewed by:** Ashwin K. | Lead, IT Desktop Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2023 **What do you like best about BeyondTrust Remote Support?** It's very easy to use with so many features while controlling a remote PC. **What do you dislike about BeyondTrust Remote Support?** While in remote access of the PC, pushing the user for admin elevation is a bit time taking. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It's solving the problem of taking remote access of the end user's PC without any issues. ### 30. Great product, very good experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BeyondTrust Remote Support?** Its ability allows you to elevate privileges directly from the console session. Also great, it can carry a session over a reboot! Also, like on macOS, it gives the user meaningful instructions on how to approve all the user based settings to allow full control. **What do you dislike about BeyondTrust Remote Support?** There is some inconsistency with different peripherals where sometimes it will not detect keyboard inputs or will think a key is being held. Usually can be fixed by hitting shift, tab, or any other command key and then trying to type . **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Providing remote support to users who are remote and not in office. It also is allowing us to elevate certain tasks without providing the end user with any administrative access. ### 31. Remote software with more than expected features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** The service has several expected features for remote software and more than a few that hide behind their menus. While the interface design could be better, the number of options for connecting and controlling a user's device are numerous. **What do you dislike about BeyondTrust Remote Support?** Their user interface is sorely lacking and has many buttons that lead to the same place, if they had a cleaner more modern design they would be able to seem less complicated, because the software is quite simple to use once you understand it. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remoting desktop controlling for users across hundreds of miles, and solving their technical problems that arise without having to be there physically. Many problems are solvable in minutes instead of hours. ### 32. Great tool to connect remotely to internal customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about BeyondTrust Remote Support?** The easilbilty to connect to customers via IP Address, computer name or push via email. **What do you dislike about BeyondTrust Remote Support?** I have no dislikes about BeyondTrust RS!!! **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** BeyondTrust allows me to easily assist customers by not only seeing their computer access, but also being able to control actions on their machine. ### 33. Excellent product with many use-cases **Rating:** 5.0/5.0 stars **Reviewed by:** Marc M. | Information Technology & Hosting Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about BeyondTrust Remote Support?** We love using BeyondTrust remote support! We primarily purchased the system to support our software clients, however, it's use has greatly expanded to assist out internal operations team with managing/maintaining internal systems just as well. **What do you dislike about BeyondTrust Remote Support?** Hardware appliances seem to have shorter planned obsolescence than before, that said, virtual machines in an either public or private cloud are a much better option. One thing I would really like is some form of conditional access. i.e. users can't access certain hosts based on their source IP. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Access to client computers for remote support processes. We now also use it for internal PC support. ### 34. BeyondTrust Remote Support is the best in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** BeyondTrust Remote Support is easy to use. Streamlined and fast it allows employees and users to communicate with each other through a small chat window and lets you transfer files, pin groups, and has more functionality then other remote support. **What do you dislike about BeyondTrust Remote Support?** The user interface can be a bit of learning curve, but besides that there is not much to complain about Beyond Trust Remote Support. One other thing I dislike is the lack of night time mode. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** BeyondTrust Remote Support allows me to connect to employees desktops remotely and help them with their issues. Also allows me to connect to servers remotely apply updates, fix issues, and more. ### 35. Allan's 2nd review_reBeyondTrust Remote_Bomgar **Rating:** 5.0/5.0 stars **Reviewed by:** Allan R. | Senior Application Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about BeyondTrust Remote Support?** This allows me to securely remote my client. The client can also provide feedback on the remote session experience after. I can also share the remote session with my colleagues. I can also do the remote session as well. Collaboration with BeyondTrust Remote Bomgar is easy **What do you dislike about BeyondTrust Remote Support?** The only thing I dislike about BeyondTrust Remote Support (Bomgar) is that it takes about 5 minutes before connecting to the client as they require multiple authorizations. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It solved the issue in my remote session whichh allows me better perform my role an Application Support analyst ### 36. Very helpful for screen sharing and remote desktop **Rating:** 5.0/5.0 stars **Reviewed by:** Megha G. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about BeyondTrust Remote Support?** BeyondTrust is really very helpfull tool for accessing others PC 's remotely. It can be used when someone is facing issues like networking problems or if someone is facing issue with any software installation. **What do you dislike about BeyondTrust Remote Support?** It requires high speed internet thats the downside of beyond trust remote support, also this is not a big issue. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It helps me to solve technical problems like if some software is not installing properly or if some of my team mates is not able to connect to client desktop. This tool is really helpful in software industry. ### 37. Technical Support Beyond Trust Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** Easy to use Layout with unattended access for computers that need remote support Time lock outs for agents are a great way for us to keep unauthorized access from our clients **What do you dislike about BeyondTrust Remote Support?** a user key is used for each agent logged into the BT Remote support app, not going off active sessions instead. Causes a lot of log in log out, changing this to active sessions would be very helpful to us **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** easy to use and easy to manage remote application support for our offsite users and facilities. Also protected within its own environment to prevent easy use for anyone with the program ### 38. One of the best remote support tools available **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about BeyondTrust Remote Support?** This is one of the best remote tools available today. Ability to view all monitors, tries reconnecting when disconnected (like when asked to connect to VPN), both admin and non-admin shortcuts in menu bar, easy to find user's machine with internal list/db. **What do you dislike about BeyondTrust Remote Support?** The only thing that I dislike is the cost for the product. Otherwise, it meets or exceeds my expectations. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Service Desk personnel needs to support remote users and this has solved our needs for a cross-platform and dependable remote support application. **Official Response from Lucy Ash:** > It's fantastic to hear that you enjoy BeyondTrust Remote Support! We value your support. Thanks, Lucy ### 39. BeyondTrust provides exactly what we need. **Rating:** 4.5/5.0 stars **Reviewed by:** Charles C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** The ability to remotely connect to any device on our network has enabled our team to be more efficient and productive. **What do you dislike about BeyondTrust Remote Support?** There is a learning curve, and the initial setup and Azure integration took some time to perfect. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We are confident that access to sensitive data is protected and only made available for pertinent users. ### 40. Remote Support Console **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** The remote support console is very easy to navigate and only requires an internet connection. **What do you dislike about BeyondTrust Remote Support?** Sometimes we experience issues with elevation **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Many times the Windows built-in tools or remote assist are not reliable and require a connection on the network- with BeyondTrust only requiring an internet connection has been very helpful ### 41. Very easy to use, and a lightweight appliance that you don't have to install on hardware. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** The fact that I don't have to install it on individual equipment is a huge bonus for me. All the employee has to do is download a small file and grant us permissions, and you're good to go. The interface is great, and it is easy to pick up. **What do you dislike about BeyondTrust Remote Support?** At this time, it really is just cost and available options. The software is a little bit dated, and the fact that we only have one license, it can be a bit frustrating to manage sometimes. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Travel time, time management, and ease of use significantly speed my day up so that I can focus on more significant projects. Not to mention the lightweight appliance and not needing to install the client on individual hardware. ### 42. Full Featured Remote Assistance Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Zack C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** Wide range of features/customization makes assisting groups with different requirements/needs successful! **What do you dislike about BeyondTrust Remote Support?** Steep learning curve, but they offer great documentation and training/workshops to help with the learning curve **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We have to support clients/customers in multiple geographic locations. This allows us to support more people from a central location. ### 43. Great opportunity to grow and learn with BeyondTrust **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about BeyondTrust Remote Support?** The topics covered were timely and good info for learning as we start our experience with BeyondTrust **What do you dislike about BeyondTrust Remote Support?** The emphasis on participating in chat was distracting to following the presenter **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Providing a more robust remote tool that will allow us to help users anywhere. ### 44. Absolutely the best Remote Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about BeyondTrust Remote Support?** Easy deployment with several methods. I can give a link to a colleague and we're connected in a minute. Then I can gain admin access and pin them to my console. I can separate them by company, sort them by name or by tag. I can deploy via Intune, also. **What do you dislike about BeyondTrust Remote Support?** There are some difficulties deploying, but once corrected, it's smooth sailing. Support could have better documentation for deployment of jump clients. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I have 164 machines (and counting). I work from home and can connect to all of them with ease. I can manage my servers without using a VPN to get to them. Users can also reach out via Teams if need be. ### 45. Great all around product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about BeyondTrust Remote Support?** I like that it allows me to access users quickly and provide support without a hassle. **What do you dislike about BeyondTrust Remote Support?** I have yet to experience a bad outcome with beyond trust support. I haven't had an issue where I had to contact customer support either. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It is helping us provide support remotely. We have many members in the field and this allows us to troubleshoot effectivly. ### 46. Great Tool to help end users remotely **Rating:** 5.0/5.0 stars **Reviewed by:** Moh S. | Quality Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about BeyondTrust Remote Support?** -Helps to push Security policies -Allow Remote connection to end user -Interactive User Interface **What do you dislike about BeyondTrust Remote Support?** -While helping external vendor, if they are connected to the session using invitation link and needs to install something, can't go to admin page, limited access **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** -Great tool for remote support - The user doesn't need to provide login details like another remote app - Push security policies can be created and pushed to user ### 47. Absolute amazing product for remote access, well done. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** Easy to use for the user and client as well. Amazing user interface and functionality. Optimum security. **What do you dislike about BeyondTrust Remote Support?** Never had any issues, amazing product hence nothing to dislike as of now. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We use it mainly for taking remote access for our clients. The best part its easy to use for our clients and as they are not so tech savy and the options to control are more as compared to other products. ### 48. Satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Murad E. | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** This is easy to use and has good feature with more exploring options with the best part being that it will connect automatically after a reboot as well. T **What do you dislike about BeyondTrust Remote Support?** Management of anything in bulk is not possible. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** BeyondTrust Remote Support offers pre-build integrations for the leading service desk, CRM, and systems management solutions. Additionally, custom integration capabilities allow you to fold Remote Support into in-house systems. ### 49. Simple solutions for all platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BeyondTrust Remote Support?** They work hard to keep remote support operational on all different platforms with updates regularly keeping up with restrictions that are constantly changing. **What do you dislike about BeyondTrust Remote Support?** I wish the 2FA login to Representative Console allowed "Return" on macOS after entering the 2FA code. It always requires a mouse click on ok for some reason. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** helping us remote in to help all users with all kinds of problems ### 50. Review of Beyond Trust Remote Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** What I like most is how robust and stable the platform is and how easy to deploy. **What do you dislike about BeyondTrust Remote Support?** We ran into some challenges with bulk management of local accounts via Jumpoint. We found a lack of ability to schedule bulk account imports. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We had the topic of PAM solution come up on Cyber Security and rolled it out to meet these requirements ## BeyondTrust Remote Support Discussions - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment - [View BeyondTrust Remote Support pricing details and edition comparison](https://www.g2.com/products/beyondtrust-remote-support/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+02%3A09%3A10+-0500&secure%5Bsession_id%5D=59446675-348b-444c-92e5-f102b9b28010&secure%5Btoken%5D=3e0d57dc38be3984cd9a1823b6a67adaed2007725c86307c6dce29f06e220ca1&format=llm_user) ## BeyondTrust Remote Support Integrations - [FortiClient](https://www.g2.com/products/forticlient/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ## BeyondTrust Remote Support Features **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Maintenance** - Remote Reboot - Remote Printing **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Reporting** - Audit log - Reporting **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top BeyondTrust Remote Support Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,948 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,079 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (691 reviews)