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Compare BeyondTrust Remote Support and TeamViewer 
Featured Products
At a Glance
Market Segments
Enterprise (49.4% of reviews)
Small-Business (43.5% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
BeyondTrust Remote Support
Star Rating
(372)4.7 out of 5
Market Segments
Enterprise (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportTeamViewer
Star Rating
(3,731)4.5 out of 5
Market Segments
Small-Business (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in overall user satisfaction, boasting a significantly higher G2 Score compared to BeyondTrust Remote Support. Users appreciate its ease of use and reliable connection quality, making it a preferred choice for remote support tasks.
- Users say that TeamViewer's quick implementation process is a standout feature, with many highlighting the intuitive onboarding experience. In contrast, while BeyondTrust also offers a user-friendly setup, some users have noted that it can take longer to fully integrate into their workflows.
- Reviewers mention TeamViewer's robust features like screen sharing and file transfer, which are praised for their effectiveness in facilitating communication and support. Users find these features particularly useful for explaining complex issues during remote sessions.
- According to verified reviews, BeyondTrust Remote Support shines in its customer support and thorough documentation. Users have noted that the onboarding team is exceptionally helpful, which can be a significant advantage for organizations needing assistance during the initial setup.
- G2 reviewers highlight that while BeyondTrust offers strong features like screen recording for troubleshooting, TeamViewer's overall performance in real-time support and cross-platform access is often seen as superior, making it a more versatile tool for diverse environments.
- Users report that TeamViewer's value for money is impressive, with many feeling that the pricing reflects the quality of features offered. In comparison, BeyondTrust's pricing structure is less clear, which may lead to uncertainty for potential buyers regarding its cost-effectiveness.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
BeyondTrust Remote Support
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
9.4
329
9.1
2,990
Ease of Use
9.3
331
9.1
3,143
Ease of Setup
8.7
226
9.1
936
Ease of Admin
9.0
205
8.9
678
Quality of Support
9.2
305
8.7
2,566
Has the product been a good partner in doing business?
9.4
200
8.6
635
Product Direction (% positive)
9.1
326
8.7
2,884
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
49
Not enough data
8.6
7
Not enough data
8.9
6
Monitoring and Management
Not enough data
9.1
49
Not enough data
9.2
48
Not enough data
8.9
49
Not enough data
9.1
49
Not enough data
8.6
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
7.9
7
Service Management
Not enough data
9.5
51
Not enough data
8.8
7
Not enough data
7.6
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Presenter Tools
Not enough data
8.9
863
Not enough data
8.5
784
Not enough data
9.1
937
|
Verified
Not enough data
8.8
833
|
Verified
Conferencing Options
Not enough data
8.7
796
|
Verified
Not enough data
8.7
808
|
Verified
Not enough data
8.7
791
|
Verified
Application Tools
Not enough data
8.8
870
|
Verified
Not enough data
8.9
825
|
Verified
Not enough data
8.7
806
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.8
37
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.2
15
Not enough data
9.2
14
Not enough data
9.0
16
Not enough data
9.1
16
Monitoring - Network Monitoring
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
9.2
6
Management
Not enough data
9.1
15
Not enough data
9.2
15
Not enough data
9.1
16
Analytics - Network Monitoring
Not enough data
8.3
6
Not enough data
8.3
6
Security - Network Monitoring
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.6
6
Network Performance - Network Monitoring
Not enough data
8.3
6
Not enough data
9.2
6
AI Automation - Network Monitoring
Not enough data
8.7
5
Not enough data
8.9
6
Not enough data
8.9
6
Agentic AI - Network Monitoring
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
Asset Inventory
Not enough data
8.3
26
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
7.3
24
Not enough data
8.3
26
Generative AI
Not enough data
7.8
19
Not enough data
7.7
19
Agentic AI - IT Asset Management
Not enough data
7.9
14
Not enough data
7.9
14
Not enough data
8.1
14
Not enough data
7.6
14
Not enough data
7.7
14
Not enough data
8.0
14
Not enough data
7.7
14
Management
Not enough data
9.1
25
Not enough data
8.6
25
Not enough data
8.3
20
Not enough data
7.5
22
ServiceNow Apps
Not enough data
9.3
131
9.7
5
9.3
132
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
9.2
553
9.2
124
9.1
541
9.0
111
8.9
489
9.0
113
9.0
516
9.0
115
8.9
499
9.0
122
9.0
506
Maintenance
8.8
112
9.0
503
7.8
86
8.9
470
Communication
8.8
115
9.0
500
7.2
82
8.6
444
7.3
78
8.7
448
8.5
96
8.8
469
Security
9.0
98
9.0
464
9.1
108
9.0
467
Device Support
8.3
92
8.9
495
8.8
103
9.1
504
8.8
102
9.1
505
Performance
8.6
104
9.0
473
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
22
Security
Not enough data
9.2
21
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.7
28
Operating System
Not enough data
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Management
Not enough data
8.7
29
Not enough data
8.4
29
Not enough data
9.0
27
Not enough data
8.5
27
Not enough data
8.8
29
Security
Not enough data
8.6
28
Not enough data
8.9
32
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.2
19
Not enough data
9.1
19
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Security
Not enough data
9.2
17
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
92
8.8
1391
8.5
84
8.7
1304
8.7
90
8.6
1299
9.0
86
8.6
1280
9.1
91
8.7
1316
8.8
87
8.7
1390
9.1
97
8.9
1457
Platform
9.0
91
8.9
1407
8.1
79
8.7
1364
8.5
82
8.7
1328
9.3
92
9.1
1497
Security
8.6
63
8.6
1190
8.7
76
8.8
1336
8.7
77
8.7
1279
Categories
Categories
Shared Categories
BeyondTrust Remote Support and TeamViewer are categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.0%
Higher Education
11.5%
Hospital & Health Care
6.0%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.7%
Information Technology and Services
16.4%
Computer Software
10.5%
Marketing and Advertising
4.2%
Telecommunications
3.1%
Consumer Services
3.1%
Other
62.8%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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