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At a Glance
Market Segments
Enterprise (49.0% of reviews)
Small-Business (43.4% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.90
BeyondTrust Remote Support
Star Rating
(368)4.7 out of 5
Market Segments
Enterprise (49.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportTeamViewer
Star Rating
(3,701)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in "Ease of Use" with a score of 9.1, making it a favorite among small businesses for its intuitive interface. In contrast, BeyondTrust Remote Support, while still user-friendly, has a slightly higher score of 9.3, indicating a marginally better user experience for enterprise-level clients.
- Reviewers mention that TeamViewer's "Unattended Remote Access" feature scores 9.1, allowing users to connect to devices without needing someone on the other end. BeyondTrust Remote Support, however, has a lower score of 8.9 in this area, suggesting that TeamViewer may offer a more seamless experience for remote access.
- G2 users highlight TeamViewer's "Multi-Monitor Support" with a score of 9.0, which is essential for users managing multiple screens. BeyondTrust Remote Support matches this score, but reviewers note that TeamViewer's implementation feels more polished and reliable in practice.
- Users on G2 report that BeyondTrust Remote Support shines in "Quality of Support," scoring 9.3 compared to TeamViewer's 8.6. This indicates that BeyondTrust may provide more responsive and effective customer service, which is crucial for businesses that rely heavily on remote support.
- Reviewers say that TeamViewer's "File Sharing" feature scores 9.1, which is highly rated for its speed and reliability. BeyondTrust Remote Support slightly edges this out with a score of 9.2, but users mention that TeamViewer's user interface for file sharing is more straightforward and easier to navigate.
- Users report that TeamViewer's "Session Recording" feature is rated 9.0, which is beneficial for training and compliance purposes. BeyondTrust Remote Support matches this score but reviewers mention that BeyondTrust offers more robust options for managing and accessing recorded sessions, making it a better choice for enterprises focused on compliance.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableTeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
BeyondTrust Remote Support
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
9.4
326
9.1
2,974
Ease of Use
9.3
328
9.1
3,113
Ease of Setup
8.7
223
9.1
919
Ease of Admin
9.0
203
8.9
677
Quality of Support
9.3
302
8.7
2,551
Has the product been a good partner in doing business?
9.4
198
8.6
634
Product Direction (% positive)
9.1
323
8.7
2,867
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
50
Not enough data
8.8
7
Not enough data
9.4
6
Monitoring and Management
Not enough data
9.2
49
Not enough data
9.3
49
Not enough data
9.0
50
Not enough data
9.2
50
Not enough data
8.8
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.3
7
Service Management
Not enough data
9.5
50
Not enough data
9.0
7
Not enough data
8.1
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.8
8
Presenter Tools
Not enough data
8.9
862
Not enough data
8.5
785
Not enough data
9.2
934
|
Verified
Not enough data
8.8
833
|
Verified
Conferencing Options
Not enough data
8.7
797
|
Verified
Not enough data
8.7
808
|
Verified
Not enough data
8.7
791
|
Verified
Application Tools
Not enough data
8.8
869
|
Verified
Not enough data
8.9
824
|
Verified
Not enough data
8.7
806
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
37
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Monitoring - Network Monitoring
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Management
Not enough data
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Analytics - Network Monitoring
Not enough data
8.6
7
Not enough data
8.6
7
Security - Network Monitoring
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Network Performance - Network Monitoring
Not enough data
8.6
7
Not enough data
9.3
7
AI Automation - Network Monitoring
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Agentic AI - Network Monitoring
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
Asset Inventory
Not enough data
8.5
25
Not enough data
8.5
25
Not enough data
8.5
24
Not enough data
7.6
23
Not enough data
8.4
25
Generative AI
Not enough data
8.1
18
Not enough data
8.3
18
Agentic AI - IT Asset Management
Not enough data
8.1
13
Not enough data
8.1
13
Not enough data
8.5
13
Not enough data
7.7
13
Not enough data
8.1
13
Not enough data
8.2
13
Not enough data
8.1
13
Management
Not enough data
9.2
24
Not enough data
8.8
24
Not enough data
8.3
19
Not enough data
7.7
21
ServiceNow Apps
Not enough data
9.3
132
9.7
5
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
124
9.2
541
9.2
123
9.1
534
9.0
110
8.9
485
8.9
110
9.0
511
9.0
114
8.9
495
9.0
121
9.0
503
Maintenance
8.8
111
9.0
499
7.8
85
8.9
465
Communication
8.8
114
9.0
496
7.3
81
8.6
441
7.4
77
8.7
444
8.5
95
8.8
466
Security
9.0
96
9.0
458
9.1
107
9.0
463
Device Support
8.4
91
8.9
490
8.8
101
9.1
499
8.8
100
9.1
497
Performance
8.6
103
9.0
470
Administration
Not enough data
9.3
21
Not enough data
9.3
20
Not enough data
9.4
21
Security
Not enough data
9.3
20
Not enough data
8.9
19
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
28
Operating System
Not enough data
9.6
30
Not enough data
9.1
28
Not enough data
8.9
30
Management
Not enough data
8.8
29
Not enough data
8.6
29
Not enough data
9.0
27
Not enough data
8.6
27
Not enough data
8.9
29
Security
Not enough data
8.7
28
Not enough data
9.0
30
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Analysis
Not enough data
9.1
17
Platform
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
8.9
16
Not enough data
9.6
16
Security
Not enough data
9.3
16
Not enough data
9.4
14
Not enough data
9.3
14
Not enough data
9.8
14
Not enough data
9.3
14
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
91
8.8
1394
8.5
83
8.7
1305
8.8
89
8.6
1300
9.0
85
8.6
1282
9.1
90
8.7
1319
8.8
86
8.7
1392
9.1
96
8.9
1459
Platform
9.0
90
8.9
1407
8.2
78
8.7
1366
8.5
81
8.7
1331
9.3
90
9.1
1493
Security
8.7
62
8.6
1193
8.7
75
8.8
1338
8.7
76
8.7
1282
Categories
Categories
Shared Categories
BeyondTrust Remote Support and TeamViewer are categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.2%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.3%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.8%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
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