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Compare BeyondTrust Remote Support and ScreenConnect 
Featured Products
At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(376)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportScreenConnect
Star Rating
(490)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both BeyondTrust Remote Support and ScreenConnect offer excellent chat functionality, but users of BeyondTrust highlight its effectiveness in providing genuine assistance to end users, making it a preferred choice for IT engineers who appreciate the detailed logging of remote actions.
- Users say that BeyondTrust Remote Support excels in quality of support, with a score that reflects its commitment to customer service. Recent feedback emphasizes the platform's evolution driven by user input, showcasing a responsive development process that addresses user needs.
- Reviewers mention that ScreenConnect shines in its reliability and ease of access across devices, including mobile platforms. Users appreciate its ability to maintain smooth connections even on low bandwidth, which is crucial for remote work scenarios.
- According to verified reviews, BeyondTrust Remote Support is noted for its ease of use and intuitive interface, making it simple for teams to collaborate effectively. Users have praised the platform for its user-friendly features that facilitate teamwork.
- G2 reviewers highlight that while ScreenConnect offers a robust toolbox and quick silent connections, some users have expressed concerns about its setup process, which may not be as straightforward as BeyondTrust's, potentially leading to initial configuration challenges.
- Users report that BeyondTrust Remote Support's focus on security features and compliance is a significant advantage, with many users feeling confident in the platform's ability to protect sensitive data during remote sessions, a feature that is increasingly important in today's digital landscape.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableScreenConnect
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
9.4
331
9.3
403
Ease of Use
9.3
333
9.3
406
Ease of Setup
8.7
228
8.9
331
Ease of Admin
9.0
205
8.9
328
Quality of Support
9.2
307
8.8
346
Has the product been a good partner in doing business?
9.4
200
9.1
313
Product Direction (% positive)
9.1
328
8.7
399
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Conferencing Options
Not enough data
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Application Tools
Not enough data
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
9.6
45
9.2
125
9.2
43
9.0
111
9.0
40
9.0
113
9.3
47
9.0
115
9.1
45
9.0
123
8.9
46
Maintenance
8.8
112
9.3
46
7.8
86
8.8
35
Communication
8.8
117
8.9
43
7.2
82
7.6
29
7.3
78
Feature Not Available
8.5
96
8.2
37
Security
9.0
98
8.8
31
9.1
108
8.8
36
Device Support
8.3
92
8.0
40
8.8
103
8.8
40
8.9
103
8.8
40
Performance
8.6
105
8.3
38
Remote Support - Remote Video Support
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Administration
9.0
92
8.9
95
8.5
84
8.7
87
8.7
90
8.4
89
9.0
86
8.7
78
9.1
91
8.9
81
8.8
88
9.3
106
9.1
97
Feature Not Available
Platform
9.0
91
9.0
97
8.1
79
7.8
81
8.5
82
7.9
82
9.3
93
9.5
107
Security
8.6
63
Feature Not Available
8.7
76
9.0
89
8.7
77
Feature Not Available
Categories
Categories
Shared Categories
BeyondTrust Remote Support and ScreenConnect are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.0%
Information Technology and Services
42.7%
Computer Software
6.0%
Computer & Network Security
6.0%
Computer Networking
3.9%
Hospital & Health Care
3.4%
Other
37.9%
Alternatives
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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