Link copied to clipboard # BeyondTrust Remote Support vs ScreenConnect Comparison - What are their main differences? Share [ Export ](/compare/beyondtrust-remote-support/screenconnect/export.csv) BeyondTrust Remote SupportScreenConnect[+ Add Product](#) Reviews **BeyondTrust Remote Support** [ 4.7/5(390) ](https://www.g2.com/products/beyondtrust-remote-support/reviews#reviews) **ScreenConnect** [ 4.7/5(519) ](https://www.g2.com/products/screenconnect/reviews#reviews) Pricing **BeyondTrust Remote Support** Free Trial No pricing available **ScreenConnect** Free Trial No pricing available **Pricing Insights** from reviews Time to Implement **BeyondTrust Remote Support** 2 months Based on 19 responses **ScreenConnect** \<1 monthFaster Based on 133 responses Return on Investment **BeyondTrust Remote Support** 13 months Based on 15 responses **ScreenConnect** 8 months5 months sooner Based on 111 responses Perceived Cost **BeyondTrust Remote Support** $$$$$ **ScreenConnect** $$$$$ Average Discount **BeyondTrust Remote Support** 12%3% more **ScreenConnect** 9% ![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support") ![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **BeyondTrust Remote Support** [ Ease of Use (22) ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1404155&qs=pros-and-cons#reviews)[ Remote Access (18) ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403895&qs=pros-and-cons#reviews)[ Expensive (10) ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1402817&qs=pros-and-cons#reviews)[ Complexity (5) ](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403652&qs=pros-and-cons#reviews) **ScreenConnect** [ Reliability (5) ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484169&qs=pros-and-cons#reviews)[ Remote Work (5) ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484579&qs=pros-and-cons#reviews)[ Expensive (4) ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484861&qs=pros-and-cons#reviews)[ Remote Access Issues (4) ](https://www.g2.com/products/screenconnect/reviews?filters%5Bsentiment_snippet%5D=1484751&qs=pros-and-cons#reviews) Integrations **BeyondTrust Remote Support** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5837e273a4c3cb67895b3aa9d2e5953b/forticlient.jpg "Product Avatar Image") FortiClient ](https://www.g2.com/products/forticlient/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice ](https://www.g2.com/products/freshservice/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_685fcffbb1d262ce4dbe736eb3c92266/okta%282%29.png "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-customer-service-management.jpg "Product Avatar Image") ServiceNow Customer Service... ](https://www.g2.com/products/servicenow-customer-service-management/reviews)[ View all ](https://www.g2.com/products/beyondtrust-remote-support/integrations) **ScreenConnect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71171ec9794b67c115a51f7e9d6b3d0e/connectwise-psa.png "Product Avatar Image") ConnectWise PSA ](https://www.g2.com/products/connectwise-psa/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b9a918b71ff9f6df97b4308479b380d/datto-rmm.png "Product Avatar Image") Datto RMM ](https://www.g2.com/products/datto-rmm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") NinjaOne ](https://www.g2.com/products/ninjaone/reviews)[ View all ](https://www.g2.com/products/screenconnect/integrations) Screenshots **BeyondTrust Remote Support** ![BeyondTrust Remote Support screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/102026/web-login.PNG) **ScreenConnect** ![ScreenConnect screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/80337/Control-HostPage-Commands.jpg) Ratings Meets Requirements **BeyondTrust Remote Support** 9.4 9.4343 **ScreenConnect** 9.3 9.3421 Ease of Use **BeyondTrust Remote Support** 9.2 9.2344 **ScreenConnect** 9.3 9.3425 Ease of Setup **BeyondTrust Remote Support** 8.7 8.7239 **ScreenConnect** 9.0 9.0348 Ease of Admin **BeyondTrust Remote Support** 9.0 9.0206 **ScreenConnect** 8.9 8.9340 Quality of Support **BeyondTrust Remote Support** 9.2 9.2319 **ScreenConnect** 8.8 8.8362 Has the product been a good partner in doing business? **BeyondTrust Remote Support** 9.4 9.4201 **ScreenConnect** 9.1 9.1324 Product Direction (% positive) **BeyondTrust Remote Support** 9.2 9.2337 **ScreenConnect** 8.6 8.6414 Features Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);) 8.7 142 8.8 79 Administration Screen Sharing 9.5 131 9.7(won by 0.2) 57 File Sharing 9.2 128 9.4(won by 0.2) 49 Session Recording 9.0 115 9.1(won by 0.1) 40 Unattended Remote Access 9.0 116 9.4(won by 0.4) 55 Multi - Session Handling 9.0 117 9.2(won by 0.2) 45 Multi-Monitor Support 9.0(tied score) 124 9.0(tied score) 46 Maintenance Remote Reboot 8.8 113 9.4(won by 0.6) 47 (There is a greater than 0.5 difference between this product's rating and its competitors) Remote Printing 7.8 87 8.7(won by 0.9) 34 (There is a greater than 0.5 difference between this product's rating and its competitors) Communication Text Chat 8.8 118 8.9(won by 0.1) 43 VoIP 7.2 83 7.6(won by 0.4) 28 Screen Annotations 8.5(won by 0.4) 97 8.1 36 Video Conference Call 7.3(won by default) 79 Feature Not Available Security Data Encryption 9.1(won by 0.2) 101 8.9 32 Compliance 9.1(won by 0.2) 113 8.9 35 Device Support Mobile Device Access 8.3(won by 0.3) 96 8.0 40 Multi-Platform Support 8.9(won by 0.1) 109 8.8 41 Cross-Platform 8.9(won by 0.1) 108 8.8 41 Video Support Not enough data Not enough data Performance Reporting 8.6(won by 0.4) 107 8.2 39 Additional Functionality Remote Monitoring & Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Single Sign On Not enough data Not enough data Compliance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Summary Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chat/Messaging Not enough data Not enough data Generative AI Not enough data Not enough data Session Transfer Not enough data Not enough data Remote Update/Installation Not enough data Not enough data Audit Trail Not enough data Not enough data Customizable Branding Not enough data Not enough data Server Monitoring Not enough data Not enough data Real-Time Updates Not enough data Not enough data Troubleshooting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data CRM Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Tracking Not enough data Not enough data Self Service Portal Not enough data Not enough data API Not enough data Not enough data Support Ticket Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Remote Access/Control Not enough data Not enough data User Management Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Diagnostic Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Remote Desktop[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 8.8 110 8.7 138 Administration Usage Information 9.0(won by 0.1) 93 8.9 95 Active Directory Integration 8.5 85 8.7(won by 0.2) 88 Diagnostics 8.8(won by 0.4) 92 8.4 89 Session Recording 9.0(won by 0.3) 87 8.7 78 Session Transfer 9.1(won by 0.2) 92 8.9 82 Unattended Access 8.8 89 9.3(won by 0.5) 110 (There is a greater than 0.5 difference between this product's rating and its competitors) File Sharing 9.1(won by default) 99 Feature Not Available Screen Sharing Not enough data Not enough data File Transfer Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Platform Cross-Platform Access 9.0(tied score) 92 9.0(tied score) 97 Mobile Device Access 8.1(won by 0.3) 80 7.8 81 Applications Management 8.5(won by 0.6) 83 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 82 Remote Access/Control 9.3 95 9.5(won by 0.2) 113 Communication Management Not enough data Not enough data Multiple Monitor Access Not enough data Not enough data Security Device Management 8.7 77 9.0(won by 0.3) 89 Remote Wipe 8.6(won by default) 64 Feature Not Available Device Enrollment 8.7(won by default) 78 Feature Not Available Compliance Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data File Management Not enough data Not enough data Meeting Management Not enough data Not enough data Print Management Not enough data Not enough data User Management Not enough data Not enough data Additional Functionality Role-Based Permissions Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Secure Data Storage Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Remote Printing Not enough data Not enough data Server Monitoring Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Desktop Virtualization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Remote Update/Installation Not enough data Not enough data Event Logs Not enough data Not enough data Performance Metrics Not enough data Not enough data Secure Login Not enough data Not enough data Monitoring Not enough data Not enough data Real-Time Data Not enough data Not enough data Uptime Reporting Not enough data Not enough data Live Chat Not enough data Not enough data Generative AI Not enough data Not enough data Collaboration Tools Not enough data Not enough data Authentication Not enough data Not enough data Real-Time Chat Not enough data Not enough data Diagnostics Tools Not enough data Not enough data Summary Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Troubleshooting Not enough data Not enough data Real-Time Updates Not enough data Not enough data Screen Sharing[Hide 68 FeaturesShow 68 Features](javascript:void(0);) Not enough data 8.3 20 Presenter Tools Live Preview Not enough data 8.6(won by default) 14 Remote Control Not enough data 9.7(won by default) 18 Switch Presenter Not enough data 8.9(won by default) 15 Notifications Blocker Not enough data Feature Not Available Conferencing Options Group Live Chat Not enough data 7.7(won by default) 13 Audio Conferencing Not enough data 6.5(won by default) 12 Video Conferencing Not enough data Feature Not Available Video Streaming Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Conferencing Not enough data Not enough data Application Tools Password Protection Not enough data 7.9(won by default) 12 Video Call Recording Not enough data 8.7(won by default) 15 In-Browser Application Not enough data Feature Not Available Screen Recording Not enough data Not enough data On-Demand Recording Not enough data Not enough data Agentic AI - Screen Sharing Decision Making Not enough data Not enough data Additional Functionality Document Storage Not enough data Not enough data Chat/Messaging Not enough data Not enough data File Transfer Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Presentation Streaming Not enough data Not enough data On-Demand Webcasting Not enough data Not enough data Screen Capture Not enough data Not enough data Calendar Management Not enough data Not enough data Multi-Participant Screen Sharing Not enough data Not enough data Mobile Access Not enough data Not enough data Brainstorming Not enough data Not enough data Role-Based Permissions Not enough data Not enough data API Not enough data Not enough data Calendar Sync Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Customizable Branding Not enough data Not enough data Email Reminders Not enough data Not enough data Desktop/Browser Sharing Not enough data Not enough data Email Management Not enough data Not enough data Meeting Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Screen Mirroring Not enough data Not enough data Annotations Not enough data Not enough data Generative AI Not enough data Not enough data Whiteboard Not enough data Not enough data Targeted/Locked Screen Sharing Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data File Management Not enough data Not enough data Mobile Screen Sharing Not enough data Not enough data Video Management Not enough data Not enough data User Management Not enough data Not enough data Real Time Screen Sharing Not enough data Not enough data CRM Not enough data Not enough data Presenter Control Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data SSL Security Not enough data Not enough data Video Support Not enough data Not enough data Scheduling Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Availability Indicator Not enough data Not enough data @mentions Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reminders Not enough data Not enough data Progress Tracking Not enough data Not enough data Single Sign On Not enough data Not enough data Discussions/Forums Not enough data Not enough data Data Import/Export Not enough data Not enough data Audio Calls Not enough data Not enough data Search/Filter Not enough data Not enough data Privileged Access Management (PAM)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 8.4 29 Not enough data Administration Policy, User, and Role Management 9.2(won by default) 26 Not enough data Approval Workflows 7.3(won by default) 22 Not enough data Automated Provisioning 8.0(won by default) 23 Not enough data Bulk Changes 7.8(won by default) 22 Not enough data Centralized Management 9.0(won by default) 24 Not enough data Self-Service Access Requests 7.3(won by default) 22 Not enough data Configurable Workflow Not enough data Not enough data User Management Not enough data Not enough data User Session Management Not enough data Not enough data Password Management Not enough data Not enough data Workflow Management Not enough data Not enough data Policy Management Not enough data Not enough data Access Management Not enough data Not enough data Endpoint Management Not enough data Not enough data Functionality Multi-Factor Authentication 9.0(won by default) 25 Not enough data Single Sign-On 9.3(won by default) 25 Not enough data BYOD support 8.1(won by default) 22 Not enough data Password Vault 7.7(won by default) 22 Not enough data Centralized management 9.0(won by default) 24 Not enough data Role-based security 9.0(won by default) 26 Not enough data Live notifications 8.0(won by default) 23 Not enough data Live session recording & playback 8.4(won by default) 22 Not enough data Hide passwords 8.4(won by default) 22 Not enough data Temporary, time-limited privilege 8.0(won by default) 21 Not enough data Compliance Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data Credential Management Not enough data Not enough data Incident Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Network Security Not enough data Not enough data Multi-Factor Authentication Not enough data Not enough data Monitoring Audit Logging 9.0(won by default) 25 Not enough data Activity Logging 9.0(won by default) 25 Not enough data Anomaly Detection 7.4(won by default) 20 Not enough data Reporting Audit log 8.9(won by default) 23 Not enough data Reporting 9.1(won by default) 23 Not enough data Event Logs Not enough data Not enough data Additional Functionality Role-Based Permissions Not enough data Not enough data Audit Trail Not enough data Not enough data Approval Process Control Not enough data Not enough data Security Auditing Not enough data Not enough data Activity Tracking Not enough data Not enough data Data Verification Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Secure Data Storage Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Application Access Control Not enough data Not enough data Multiple User Accounts Not enough data Not enough data PCI Compliance Not enough data Not enough data API Not enough data Not enough data User Activity Monitoring Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Generative AI Not enough data Not enough data Network Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Threat Intelligence Not enough data Not enough data ServiceNow Store Apps[Hide 6 FeaturesShow 6 Features](javascript:void(0);) 9.9 7 Not enough data ServiceNow Apps ServiceNow Integration 10.0(won by default) 5 Not enough data Value 9.7(won by default) 6 Not enough data Agentic AI - ServiceNow Store Apps Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Proactive Assistance Not enough data Not enough data Show 5 feature categories with incomplete data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Identity Management[Hide 44 FeaturesShow 44 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Fraud Detection Not enough data Not enough data PCI Compliance Not enough data Not enough data Application Management Not enough data Not enough data Audit Management Not enough data Not enough data Single Sign On Not enough data Not enough data Secure Data Storage Not enough data Not enough data SSL Security Not enough data Not enough data Privileged Account Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Member Accounts Not enough data Not enough data HIPAA Compliant Not enough data Not enough data AI Copilot Not enough data Not enough data Self-Service Access Request Not enough data Not enough data User Provisioning Not enough data Not enough data Audit Trail Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Active Directory Integration Not enough data Not enough data Authentication Not enough data Not enough data Compliance Management Not enough data Not enough data Workflow Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Access Management Not enough data Not enough data Secure Login Not enough data Not enough data Customizable Branding Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Security Auditing Not enough data Not enough data Policy Management Not enough data Not enough data Data Synchronization Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data Unified Directory Not enough data Not enough data Multi-Factor Authentication Not enough data Not enough data Biometrics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Generative AI Not enough data Not enough data Credential Management Not enough data Not enough data Event Logs Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Password Management Not enough data Not enough data Access Certification Not enough data Not enough data Self Service Portal Not enough data Not enough data Mobile Access Not enough data Not enough data Team Collaboration[Hide 51 FeaturesShow 51 Features](javascript:void(0);) Not enough data Not enough data Communication Status Updates Not enough data Not enough data Instant Messaging Not enough data Not enough data Activity Feed Not enough data Not enough data Notifications Not enough data Not enough data Comments and Voting Not enough data Not enough data Discussions Not enough data Not enough data User Directory Not enough data Not enough data Online Status of Coworkers Not enough data Not enough data Content Management File Sharing Not enough data Not enough data Document Collaboration Not enough data Not enough data Version Control Not enough data Not enough data Tagging Not enough data Not enough data Knowledge Base Not enough data Not enough data Surveys Not enough data Not enough data Productivity Tools Task Management Not enough data Not enough data Calendar Not enough data Not enough data Search Not enough data Not enough data Mobile Not enough data Not enough data Multi-Language Support Not enough data Not enough data Calendar Management Not enough data Not enough data Document Management Not enough data Not enough data Project Management Not enough data Not enough data Content Management Not enough data Not enough data Workflow Management Not enough data Not enough data Email Management Not enough data Not enough data Contact Management Not enough data Not enough data File Management Not enough data Not enough data Meeting Management Not enough data Not enough data Administration Moderation Not enough data Not enough data User, Role, and Access Management Not enough data Not enough data Performance and Reliability Not enough data Not enough data Additional Functionality API Not enough data Not enough data @mentions Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reminders Not enough data Not enough data Customizable Branding Not enough data Not enough data Collaboration Tools Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Progress Tracking Not enough data Not enough data Single Sign On Not enough data Not enough data Discussions/Forums Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Audio Calls Not enough data Not enough data Search/Filter Not enough data Not enough data Calendar Sync Not enough data Not enough data Drag & Drop Not enough data Not enough data Generative AI Not enough data Not enough data Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);) Not enough data Not enough data Collaboration Tools Screen Sharing Not enough data Not enough data Presentations Not enough data Not enough data Whiteboarding Not enough data Not enough data Real-Time Chat Not enough data Not enough data Hand Raising Not enough data Not enough data File Sharing Not enough data Not enough data Private Chat Not enough data Not enough data Real-Time Chat Not enough data Not enough data Meeting Coordination Scheduling Not enough data Not enough data Video Call Recording Not enough data Not enough data Participant Permissions Not enough data Not enough data One-Click Join Not enough data Not enough data Video Streaming Not enough data Not enough data On-Demand Recording Not enough data Not enough data Call Recording Not enough data Not enough data Call Recording Not enough data Not enough data Event Scheduling Not enough data Not enough data Software Type Mobile Not enough data Not enough data Browser Application Not enough data Not enough data Desktop Application Not enough data Not enough data Agentic AI - Video Conferencing Autonomous Task Execution Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Additional Functionality Video Support Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Attendance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data Registration Management Not enough data Not enough data Email Management Not enough data Not enough data Calendar Management Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Security Not enough data Not enough data Document Storage Not enough data Not enough data Document Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Branding Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Drag & Drop Not enough data Not enough data Conferencing Not enough data Not enough data Breakout Rooms Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data Generative AI Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data Reminders Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Meeting Management Not enough data Not enough data Brainstorming Not enough data Not enough data Presentation Streaming Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Access Not enough data Not enough data Video Conferencing Not enough data Not enough data User Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Email Reminders Not enough data Not enough data Remote Access/Control Not enough data Not enough data Content Management Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data CRM Not enough data Not enough data Auto Framing Not enough data Not enough data On-Demand Webcasting Not enough data Not enough data Automatic Transcription Not enough data Not enough data Two Way Audio & Video Not enough data Not enough data User Profiles Not enough data Not enough data Video Management Not enough data Not enough data Polls/Voting Not enough data Not enough data Event Management Not enough data Not enough data Brand Management Not enough data Not enough data HD Audio/Video Not enough data Not enough data Presentation Tools Not enough data Not enough data Communication Management Not enough data Not enough data Host Controls Not enough data Not enough data Remote Video Support[Hide 8 FeaturesShow 8 Features](javascript:void(0);) Not enough data Not enough data Remote Support - Remote Video Support Video Control Not enough data Not enough data Live Feed Not enough data Not enough data Video Interaction Not enough data Not enough data Content - Remote Video Support Content Management Not enough data Not enough data Instruction Not enough data Not enough data Platform - Remote Video Support Omni-channel Not enough data Not enough data Self-Service Not enough data Not enough data Usability Not enough data Not enough data User Insights Reviewers' Company Size [![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support")](https://www.g2.com/products/beyondtrust-remote-support/reviews) BeyondTrust Remote Support Small-Business(50 or fewer emp.) 14.7% Mid-Market(51-1000 emp.) 36.7% Enterprise(\> 1000 emp.) 48.5% [![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect")](https://www.g2.com/products/screenconnect/reviews) ScreenConnect Small-Business(50 or fewer emp.) 66.1% Mid-Market(51-1000 emp.) 30.6% Enterprise(\> 1000 emp.) 3.3% Small-Business (50 or fewer emp.) 14.7% 66.1% Mid-Market (51-1000 emp.) 36.7% 30.6% Enterprise (\> 1000 emp.) 48.5% 3.3% Reviewers' Industry [![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support")](https://www.g2.com/products/beyondtrust-remote-support/reviews) BeyondTrust Remote Support Information Technology and Services 22.5% Higher Education 11.1% Hospital & Health Care 6.1% Computer Software 4.8% Computer & Network Security 4.2% Other 51.3% [![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect")](https://www.g2.com/products/screenconnect/reviews) ScreenConnect Information Technology and Services 42.7% Computer Software 6.2% Computer & Network Security 6.2% Computer Networking 3.7% Hospital & Health Care 3.3% Other 37.9% FAQs ## BeyondTrust Remote Support vs ScreenConnect FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between BeyondTrust Remote Support vs ScreenConnect? BeyondTrust Remote Support stands out for its security and auditing features, while ScreenConnect is favored for its speed and customizability. | [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) | [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) | | --- | --- | | 4.7/5 (388 reviews) | 4.7/5 (504 reviews) | | Enterprise | Small-Business | | 8.7 | 9.0 | | 9.2 | 8.8 | | Security (11 all-time mentions) | Speed and customizability (recent reviews) | ### How do the pricing models of BeyondTrust Remote Support and ScreenConnect compare? ScreenConnect is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to BeyondTrust Remote Support. - **BeyondTrust Remote Support:** In recent reviews, many cite the product as expensive, with 10 all-time mentions of high cost and 8 mentions of pricing issues. - **ScreenConnect:** Reviewers describe it as a strong value for its feature set, though some note it can become expensive as you scale, with 4 all-time mentions of cost concerns. - **Switching reasons:** Reviewers mention switching to ScreenConnect for its lower cost and better value for small IT service providers. ### What are the best alternatives to BeyondTrust Remote Support and ScreenConnect? The top 3 alternatives to BeyondTrust Remote Support and ScreenConnect are TeamViewer, AnyDesk, and Zoho Assist. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) | 4.7/5 (388 reviews) | Enterprise | Expensive, high cost frequently cited | Security and auditing features | | [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) | 4.7/5 (504 reviews) | Small-Business | Strong value for small IT providers, some cost concerns at scale | Speed and customizability | | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4154 reviews) | Small-Business | — | Widely cited for reliability and ease of use | | [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5 (1104 reviews) | Mid-Market | — | Performance and cross-platform support | | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5 (719 reviews) | Small-Business | — | Ease of use and affordability | ### Which Remote Support features should I prioritize when comparing BeyondTrust Remote Support and ScreenConnect? Buyers should prioritize security, unattended access, ease of setup, integrations, and file transfer when comparing BeyondTrust Remote Support and ScreenConnect. - **Security:** BeyondTrust Remote Support is cited for security in 11 all-time reviews; ScreenConnect is noted for security in recent reviews but with fewer all-time mentions. - **Unattended Access:** Both products are frequently praised for unattended access in recent reviews, with ScreenConnect highlighted for its Backstage feature. - **Ease of Setup:** ScreenConnect scores 9.0, BeyondTrust Remote Support 8.7. - **Integrations:** ScreenConnect integrates with NinjaOne and ConnectWise PSA; BeyondTrust Remote Support integrates with Microsoft Teams. - **File Transfer:** BeyondTrust Remote Support is specifically cited for file sharing and transfer (7 all-time mentions); ScreenConnect is praised for drag-and-drop file transfer in recent reviews. ### What are the pros and cons of BeyondTrust Remote Support vs ScreenConnect? BeyondTrust Remote Support's headline strength is security and auditing, while ScreenConnect's is speed and customizability. - **BeyondTrust Remote Support strengths:** Security (11 all-time mentions), ease of use (26), remote access (18), reliability (11), customer support (10), file transfer (7), and time efficiency (6). - **BeyondTrust Remote Support trade-offs:** Expensive (10 all-time mentions), pricing issues (8), complexity (6), learning curve (6), remote access issues (6), and connectivity issues (5). - **ScreenConnect strengths:** Reliability (5 all-time mentions), remote work (5), connection speed (4), ease of use (4), easy communication (4), remote access (4), and customizability (recent reviews). - **ScreenConnect trade-offs:** Expensive (4 all-time mentions), remote access issues (4), learning curve and complex administration in large environments (recent reviews), and variable performance on low-quality connections. ### Is BeyondTrust Remote Support or ScreenConnect better for small businesses? ScreenConnect is the better fit for small businesses, as it is most popular in the Small-Business segment and praised for value and ease of use by small-business reviewers. - **BeyondTrust Remote Support:** Largest segment is Enterprise; reviewers in smaller organizations often cite high cost and complexity as barriers. - **ScreenConnect:** Largest segment is Small-Business; reviewers highlight affordability, ease of setup, and suitability for small IT service providers. ### Which Remote Support platform has better integrations? ScreenConnect is favored for integrations, with more reviewer-cited third-party connections and marketplace extensions. - **BeyondTrust Remote Support:** Integrates with Microsoft Teams (recent reviews, 2 all-time mentions). - **ScreenConnect:** Integrates with NinjaOne (2 all-time mentions) and ConnectWise PSA (1 all-time mention); reviewers also note a broad extension marketplace and custom integration options. ### How do BeyondTrust Remote Support and ScreenConnect compare on customer support? BeyondTrust Remote Support scores higher on Quality of Support (9.2 vs 8.8), but the difference is below the materiality threshold, indicating near parity. - **BeyondTrust Remote Support:** Reviewers frequently praise responsive and helpful support, with 10 all-time mentions of customer support and positive onboarding experiences. - **ScreenConnect:** Reviewers describe support as generally good, though some note slower response times and a preference for more direct support channels. ### Which is easier to implement, BeyondTrust Remote Support or ScreenConnect? ScreenConnect is rated higher for Ease of Setup (9.0 vs 8.7), but the difference is below the materiality threshold, indicating near parity. - **BeyondTrust Remote Support:** Reviewers describe setup as straightforward but sometimes complex for first-time users, with some citing a learning curve and need for onboarding assistance. - **ScreenConnect:** Reviewers consistently highlight easy installation, quick deployment, and minimal training required for technicians. ### Which product has better Unattended Access? Both BeyondTrust Remote Support and ScreenConnect are highly rated for Unattended Access, with reviewers frequently citing this feature as a core strength. - **BeyondTrust Remote Support:** Unattended access is praised in recent reviews for reliability and flexibility; reviewers highlight the jump client and multiple connection methods. - **ScreenConnect:** Unattended access is a standout feature, with reviewers citing the Backstage mode and ease of managing servers and workstations without user presence. Alternatives **BeyondTrust Remote Support Alternatives** ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") [ TeamViewer ](/products/teamviewer/reviews) ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk") [ AnyDesk ](/products/anydesk/reviews) ![Zoho Assist](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Zoho Assist") [ Zoho Assist ](/products/zoho-assist/reviews) ![LogMeIn Resolve](https://images.g2crowd.com/uploads/product/hd_favicon/5df47d29bfebd94f95f917ab9355b37d/logmein-resolve.svg "LogMeIn Resolve") [ LogMeIn Resolve ](/products/logmein-resolve/reviews) **ScreenConnect Alternatives** ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") [ TeamViewer ](/products/teamviewer/reviews) ![Zoho Assist](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Zoho Assist") [ Zoho Assist ](/products/zoho-assist/reviews) ![Splashtop Remote Access](https://images.g2crowd.com/uploads/product/hd_favicon/1a6f597ecffd08f8658de80b65f9b0e8/splashtop-remote-access.svg "Splashtop Remote Access") [ Splashtop Remote Access ](/products/splashtop-remote-access/reviews) ![LogMeIn Rescue](https://images.g2crowd.com/uploads/product/hd_favicon/69f8f077573b236ed8d34c97f8e726ac/logmein-rescue.svg "LogMeIn Rescue") [ LogMeIn Rescue ](/products/logmein-rescue/reviews)