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At a Glance
Market Segments
Enterprise (49.0% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(368)4.7 out of 5
Market Segments
Enterprise (49.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportScreenConnect
Star Rating
(488)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Quality of Support" with a score of 9.3, while ConnectWise ScreenConnect has a slightly lower score of 8.8. Reviewers mention that BeyondTrust's support team is responsive and knowledgeable, making it a preferred choice for enterprises needing reliable assistance.
- Reviewers mention that ConnectWise ScreenConnect shines in "Unattended Remote Access" with a score of 9.2, compared to BeyondTrust's score of 8.9. Users on G2 appreciate the seamless experience of accessing unattended devices, which is crucial for small businesses managing multiple endpoints.
- G2 users highlight that BeyondTrust Remote Support offers superior "Session Recording" capabilities with a score of 9.0, while ConnectWise ScreenConnect scores slightly higher at 9.1. Users say that the ability to record sessions is vital for training and compliance purposes, making this feature a significant consideration.
- Users report that BeyondTrust's "Policy, User, and Role Management" feature scores 9.1, indicating strong administrative capabilities, while ConnectWise ScreenConnect's score of 7.6 suggests room for improvement. Reviewers mention that BeyondTrust's robust management tools are essential for larger organizations with complex user roles.
- Reviewers mention that both products perform well in "Screen Sharing," with BeyondTrust scoring 9.5 and ConnectWise at 9.7. However, users on G2 appreciate ConnectWise's additional features like "Multi-Monitor Support," which enhances productivity for users working with multiple screens.
- Users say that BeyondTrust Remote Support's "Centralized Management" feature, scoring 9.0, is a standout for enterprises needing to manage multiple users and sessions efficiently, while ConnectWise ScreenConnect's score of 8.9 indicates it is also effective but may not offer the same level of control for larger teams.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableScreenConnect
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
9.4
326
9.3
402
Ease of Use
9.3
328
9.3
405
Ease of Setup
8.7
223
8.9
330
Ease of Admin
9.0
203
8.9
327
Quality of Support
9.3
302
8.8
345
Has the product been a good partner in doing business?
9.4
198
9.1
312
Product Direction (% positive)
9.1
323
8.7
398
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Conferencing Options
Not enough data
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Application Tools
Not enough data
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
124
9.6
44
9.2
123
9.2
43
9.0
110
9.0
40
8.9
110
9.3
46
9.0
114
9.1
45
9.0
121
8.9
46
Maintenance
8.8
111
9.3
46
7.8
85
8.8
35
Communication
8.8
114
8.9
43
7.3
81
7.6
29
7.4
77
Feature Not Available
8.5
95
8.2
37
Security
9.0
96
8.8
31
9.1
107
8.8
36
Device Support
8.4
91
8.0
40
8.8
101
8.8
40
8.8
100
8.8
40
Performance
8.6
103
8.3
38
Remote Support - Remote Video Support
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Administration
9.0
91
8.9
95
8.5
83
8.7
87
8.8
89
8.4
89
9.0
85
8.7
78
9.1
90
8.9
81
8.8
86
9.3
106
9.1
96
Feature Not Available
Platform
9.0
90
9.0
97
8.2
78
7.8
81
8.5
81
7.9
82
9.3
90
9.5
107
Security
8.7
62
Feature Not Available
8.7
75
9.0
89
8.7
76
Feature Not Available
Categories
Categories
Shared Categories
BeyondTrust Remote Support and ScreenConnect are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.2%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.3%
Information Technology and Services
42.8%
Computer Software
6.0%
Computer & Network Security
5.8%
Computer Networking
3.9%
Hospital & Health Care
3.5%
Other
38.0%
Alternatives
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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