--- title: BeyondTrust Remote Support Reviews meta_title: 'BeyondTrust Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 388 reviews by the users' company size, role or industry to find out how BeyondTrust Remote Support works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 388 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # BeyondTrust Remote Support Reviews **Vendor:** BeyondTrust **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 388 ## About BeyondTrust Remote Support BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support ## BeyondTrust Remote Support Pros & Cons **What users like:** - Users appreciate the **ease of use** of BeyondTrust Remote Support, enjoying its user-friendly interface and reliable functionality. (26 reviews) - Users appreciate the **ease of access to remote desktops** which enhances collaboration and productivity in support situations. (18 reviews) - Users value the **ease of remote support** with BeyondTrust, enhancing productivity and collaboration effectively across teams. (15 reviews) - Users commend the **reliability** of BeyondTrust Remote Support for its stability and efficient real-time interactions during sessions. (11 reviews) - Users value the **robust security features** of BeyondTrust Remote Support, ensuring encrypted sessions and comprehensive logging for compliance. (11 reviews) - Users value the **robust security features** of BeyondTrust Remote Support, ensuring secure and compliant remote sessions. (11 reviews) - Customer Support (10 reviews) - Users value the **effective remote control** of BeyondTrust Remote Support for seamless troubleshooting and support. (10 reviews) - Tool Utility (9 reviews) - Positive Experience (8 reviews) **What users dislike:** - Users find **BeyondTrust Remote Support to be expensive** , with licensing costs higher than similar alternatives in the market. (10 reviews) - Users are troubled by the **high pricing issues** of BeyondTrust Remote Support compared to simpler alternatives. (8 reviews) - Users often struggle with the **complexity** of BeyondTrust Remote Support, finding it challenging to navigate and learn. (6 reviews) - Users find the **learning curve steep** , often experiencing confusion and frustration with BeyondTrust Remote Support's complex interface. (6 reviews) - Users face **remote access issues** such as clients going offline and difficulties accessing servers via extensions. (6 reviews) - Users report encountering **connectivity issues** that disrupt sessions and hinder effective use of BeyondTrust Remote Support. (5 reviews) - Feature Limitations (5 reviews) - UX Improvement (5 reviews) - Complex Interface (4 reviews) - Not User-Friendly (4 reviews) ## BeyondTrust Remote Support Reviews ### 1. Happy Customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy C. | IT Director for West Haven Public Schools, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about BeyondTrust Remote Support?** We have been treated very well as customer of BeyondTrust. They are a very professional company. They are willing to work with you at every level. We were very happy with their services. I would highly recommend BeyondTrust. **What do you dislike about BeyondTrust Remote Support?** I wanted to share that I have had nothing but positive experiences with BeyondTrust Remote Support. However, as you know, we are all facing budget constraints and have had to make some difficult decisions. Unfortunately, we had to cut this software from our budget. As a workaround, we have been utilizing free Zoom sessions to assist our end users. We initiate the Zoom session where the end user can share their screens with us, allowing us to effectively troubleshoot any issues they are experiencing with this free remote session. Thank you for your understanding and support as we navigate these changes. I appreciate your partnership in finding solutions that worked for our team. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** n/a ### 2. BT Remote Support Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about BeyondTrust Remote Support?** It is the only appliance that is hosted as an on-prem about remote support, which makes it the only secure solution about the topic. **What do you dislike about BeyondTrust Remote Support?** Pricing, the high cost of licensing comparing opponents. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It solves end-to-end secure connection by encrypting via SSL certificate. ### 3. Trust but Verify **Rating:** 4.0/5.0 stars **Reviewed by:** Dave M. | T, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about BeyondTrust Remote Support?** The ability to verify with accurate and current data. **What do you dislike about BeyondTrust Remote Support?** Data updates may not be as current as .you think **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Verification of specific coverage forms and endorsements to conform to contractual agreements. ### 4. BeyondTrust the remote support application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about BeyondTrust Remote Support?** BeyondTrust is very user-friendly for IT technicians and its users. It allows you to remotely access devices that do not have the BeyondTrust client installed using a website link. You can deploy the client via Windows policy. **What do you dislike about BeyondTrust Remote Support?** You can install BeyondTrust jump point on one device multiple times, creating duplicates on your jump point list. Sometimes, the policy deployment doesn't work correctly, requiring manual client installation. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** If the device has the BeyondTrust client installed and is connected online, we are able to remote into it and fix our users' computer issues, even when they are not at their computer. If Jump Point is broken or users don't have the client on their device, we will still be able to reach them with the website link. Then we can get on their device to fix the Jump Point or just to assist them with their issue if we are not allowed to have the Jump Point installed on their device. If a user feels like they don't want you on their device, they can cancel the connection at any time. ### 5. Solid tools for remote support, but lacking customization. **Rating:** 3.0/5.0 stars **Reviewed by:** Darryl K. | Manager, Service Delivery, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about BeyondTrust Remote Support?** A robust remote support tool with top notch security. **What do you dislike about BeyondTrust Remote Support?** Support from BeyondTrust has significantly declined and the company has not provided the level of customization required for our business. They lack professional services for reporting and website portal building. The out of box reporting is very limited and requires additional internal resources to build something for basic dashboard reporting like speed of answer and average handle time. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** The last couple of years has not provided any significant updates to the product that would benefit us. Things like chat translation that come standard in other products. The mobile device support is clunky and difficult to use. ### 6. Beyond Trust's Exceptional Remote Support Garners Loyalty **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel J G. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about BeyondTrust Remote Support?** Beyond Trust Remote support is a great tool for assisting remote users. I have used the product for years and it keeps delivering on features. The product is very stable and from both a user and administrator of the product it is exceptionally easy to use and implement. **What do you dislike about BeyondTrust Remote Support?** To date I have not been able to find something I dislike about Beyond Trust Remote Support. They have recently added features I had not thought of and it has made the product better. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I have many remote users in my orginazition. This requires me to assist them where they are and it is difficult to do with everyone spread out so geographically and not in the office. This tool allows me to better assist my users and make sure they have a sense they matter. ### 7. BeyondTrust - The last remote support tool you will buy. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about BeyondTrust Remote Support?** I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing! **What do you dislike about BeyondTrust Remote Support?** There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain ### 8. BeyondTrust Remote Support tools offer a secure, efficient, and user-friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Bayu A. | Scrum Master, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2024 **What do you like best about BeyondTrust Remote Support?** Robust security features. They ensure that remote sessions are secure and compliant with industry standards, which is crucial for protecting sensitive data. Additionally, the ease of use and seamless integration with various systems make it a favorite among IT professionals. **What do you dislike about BeyondTrust Remote Support?** Quite expensive, especially for smaller businesses. Additionally, some users find the initial setup and configuration to be a bit complex and time-consuming. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Enhanced security, faster issue resolution, and improved operational efficiency, ultimately contributing to better service delivery and user satisfaction. ### 9. Its super secure, but very few features. **Rating:** 2.5/5.0 stars **Reviewed by:** Ed S. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about BeyondTrust Remote Support?** Vault is awesome for password management. It allows me to connect to my workstations running Ascension software. **What do you dislike about BeyondTrust Remote Support?** It is too expensive for what it is. There are several remote software tools for a fraction of the price that have a ton more features. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It allows me to connect to workstations that are running Ascension's VPN client. ### 10. Mediocre Remote Management tool **Rating:** 3.5/5.0 stars **Reviewed by:** Anant J. | Technical Account Manager, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about BeyondTrust Remote Support?** Easy to use, manage remote machines, transfer sessions, one click session key generation **What do you dislike about BeyondTrust Remote Support?** UI is not intuitive. Remote management looks tedious **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Helps me provide remote support through 1 click session key generation ### 11. quickly securely access and fix any remote device anywhere, on any platform, with a single solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about BeyondTrust Remote Support?** provides a robust and versatile platform that supports various applications and professionals, ensuring efficient and secure remote support capabilities. **What do you dislike about BeyondTrust Remote Support?** There have been instances where users experienced slow connectivity, which can hinder the efficiency of remote support sessions. There is a limitation from the support team knowledge when it comes to integrating features, particularly with Intel vPro. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** 1. Beneficial for help desk teams, as they can quickly and securely access and fix any remote device, regardless of the platform 2. Ability to record remote sessions automatically, which is crucial for auditing and ensuring security. ### 12. Bomgar is THE remote support killer app for Help Desks **Rating:** 5.0/5.0 stars **Reviewed by:** Scott C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about BeyondTrust Remote Support?** Bomgar is the most robust Remote Support app for help desks and managed service providers, blowing away the competition since its inception when it was the only choice on the market in the early 2000s. The Group Policies provide for granular role-based access controls for least privilege, and Bomgar can scale up effortlessly to as many endpoints that need supporting and as many techs you have to support them. Licensing is per concurrent tech, with unlimited unattended sessions (pinned clients) and attended sessions (client-started sessions). Client-initiated sessions can easily be pinned for later use, and our clients have come to expect that we have Bomgar access to their PCs, so our help desk engineers can remote into a client machine when they call and be seeing their screen before they even finish describing the issue. This allows us to keep our time per ticket at a minimum, with client satisfaction at a maximum. Bomgar support is knowledgeable and responsive, spending weeks if necessary to validate bug reports and submit them to development for resolution in an upcoming release. Bomgar supoorts Windows, Linux, and Mac equally well, with features galore that I didn't realize I would miss until we tried other products, like System Info, session recording and reporting, a robust API, File Transfer, canned scripts, and canned chat messages. Bomgar also faciliates secure SSH so we don't have to expose SSH servers to the wide open internet, and by leveraging Bomgar Vault, technicians don't need to know credentials in order to elevate privileges or log into privileged machines. Bomgar's commitment to being security-first shows in all its modules, making it not surprising that Bomgar is the choice for enterprises and government use cases, while still being user-friendly and cost-effective enough for a typical MSP. **What do you dislike about BeyondTrust Remote Support?** The annual maintenance fee steadily increases about 5% year over year. While this does, in fact, track with inflation, it is uncommon in the MSP tool space to see such constant cost increases. It is still less expensive than competitors, however, because Bomgar allows virtually unlimited client connections (persistent and temporary), whereas other products bill based on endpoint as opposed to concurrent techs. Bomgar's API is robust but lacking in certain key areas; for example, one cannot query the API for a list of pinned "jump clients"; the documentation cites the reason for this being the undue strain it would put on the appliance to query and deliver such a large amount of data. These kind of limits restrict the usability of the API. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Bomgar allows us to access client machines (Mac/PC workstations, Linux/Windows servers) within seconds to diagnose and resolve issues at the help desk, resulting in uncharacteristically high CSAT scores and client experience satisfaction. Bomgar also allows our Tier 3 engineers and professional services engineers to access the backend resources to efficiently perform their tasks, with no tradeoff between high-res screen sharing sessions and scalability to support hundreds of sessions simultaneously. From an administration standpoint, having used similar competing products, Bomgar provides the most flexible and granular group policies to allow for least-privilege user provisioning in a complex MSP environment where not everyone should have accesss to all endpoints and/or all features of the product. ### 13. Secure Remote Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Girish Chandra J. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about BeyondTrust Remote Support?** We can support any user device within our network or any other network. It supports all the Operating systems like Windows, Mac , Linux, Android, ios, blackberry. This is secure remote Support tool. **What do you dislike about BeyondTrust Remote Support?** I didn't find any cons about beyond trust remote support tool. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Beyond trust supports all platforms and devices. All OS and can support in our network and other network devices also. ### 14. Pam **Rating:** 4.0/5.0 stars **Reviewed by:** Furqan B. | Analyst System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about BeyondTrust Remote Support?** It's good to authenticate with linux server as well **What do you dislike about BeyondTrust Remote Support?** I have used vscode ssh extention and I am unable to access the linux server using vscode extention **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We able to see all user connections with secure method ### 15. Efficient and Secure Remote Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Chitresh J. | Software Developer and GenAI, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about BeyondTrust Remote Support?** It is an excellent solution for securely accessing and supporting devices or systems remotely. It allows technicians to quickly connect to, view, and control remote systems while maintaining robust security. The seamless collaboration features enhance support efficiency across different devices and locations. **What do you dislike about BeyondTrust Remote Support?** Cost: It can be expensive, especially for smaller businesses. Complexity: The initial setup might be challenging for some users. Learning Curve: Technicians may need time to get comfortable with the platform. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** provides secure remote access for technical support across various devices. It enhances collaboration among technicians and ensures robust security during remote sessions. Overall, it streamlines support processes and maintains a secure environment. ### 16. robust remote support software **Rating:** 5.0/5.0 stars **Reviewed by:** Avi S. | Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about BeyondTrust Remote Support?** I like Remote Access Security Controls which provides many safety options like 2fa, robust traffic encryption, password vault, its Jump Technology,is a ease of use that help to access unattended systems on unknown networks without the need for VPN. Intergrated with many services like (LDAPS, Kerberos, Smart Card, RADIUS) is ease of implementaion and make easy to work all around. Its customer support is 15-20 mins on a ticket raised. **What do you dislike about BeyondTrust Remote Support?** I don't dislike it at all. It have all features **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** while using other remote softwares i faced latency issues , they disconnect many times , which i dont faced in Beyond Trust Remote support. ### 17. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** yogi F. | adin beyondtrust remote support, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about BeyondTrust Remote Support?** esy to use and always update feautre related with word wide industry **What do you dislike about BeyondTrust Remote Support?** more often update release sometime it make us update and follow the governance policy **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** security, efficiency, user experience ### 18. Bomgar - BeyondTrust Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rabbani S. | IT Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about BeyondTrust Remote Support?** Let me put it in simple words. 1. Very easy to use. 2. You put the IP address, hostname or RDP address and you will be able to take remote screen share access. 3. It is easy to reach the customer support of Team Bomgar through website or email. 4. I use it daily to help employees on their issues. 5. I can remotely login using IP address, I can ask the share the email with a link to take remote access and it is also integrated in our chat support portal. **What do you dislike about BeyondTrust Remote Support?** The application hangs at times where we literally have to wait for about 1-2 minutes and it is not good while handling chats as a Service Desk Analyst. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It is benefitting me in taking screen share access, remotely logging in to our servers, VDI's...etc ### 19. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul S. | System administrator, Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about BeyondTrust Remote Support?** I have used multiple remote tools but never got functions like beyond trust as it has flexiblity to take remote through multiple system like I can add anybody while I'm working on system. However, in others it is not possible to add someone. Also this tool is easy to find machines and managing assets. **What do you dislike about BeyondTrust Remote Support?** Nothing in dislike but yes I can say pretty hard to login for first time. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Easy to take assets details. It was easy to have a full details of machine in single click on product. ### 20. BeyondTrust best remote support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2024 **What do you like best about BeyondTrust Remote Support?** One of the best remote support. Great user friendly and easy to use. Has some good features that allows one stop shop which is great. **What do you dislike about BeyondTrust Remote Support?** Price is little higher which is only one concern. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Some great features. Two factor authentication. Remote Desktop support is good. Flexible to use and maintain. ### 21. Helpfull Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag S. | Graduate Student, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about BeyondTrust Remote Support?** BeyondTrust Remote support best in the industry, one of the easy to use software and it can be integrated with differnt platforms **What do you dislike about BeyondTrust Remote Support?** the software is customer support friendly however it is little hard to install and the cost is high **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** it helps reduce the support time as compare to traditional way of problem solving, the technical can access remote desktop instead of him coming to user place, it provides secure connection for remote desktop ### 22. User-friendly Remote Assistant Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rupali j. | Business Evangelist (Operations ), Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about BeyondTrust Remote Support?** One of the best Remote Assistant software interms of secure Remote connection and secure file transfer over the remote **What do you dislike about BeyondTrust Remote Support?** This software is very costly for the SMB business need to minize the cost **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** As I am sales consultant I have sold this software with various organisations and that all organisations are satisfied received feedback from them organization. Software is easy to use and secured helping it team to take remote securely. ### 23. Discovering the Advantages of BeyondTrust Remote **Rating:** 5.0/5.0 stars **Reviewed by:** Himani S. | Cyber Security Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about BeyondTrust Remote Support?** Session Recording and reporting - Allow session to record for auditing purpose and provides report Secure Connection - Creates encrypted connection to establish secure environment Features - File Transfer, Remote command, Screen sharing **What do you dislike about BeyondTrust Remote Support?** Cost - It can be costly to small businesses who have limited budget **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It allows to take remote from the user to support then and provides various features which help in making support easy ### 24. Efficient and reliable: My experience with beyond Trust Remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Sarfarajul H. | Flutter developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about BeyondTrust Remote Support?** It's supporting Associate is very helpful understand my problem and try to resolve it **What do you dislike about BeyondTrust Remote Support?** It will take time to get feedback from their side **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It access me and Now I can help my firnes with technical issue from anywhere saving time and effort ### 25. Friendly motivation **Rating:** 4.5/5.0 stars **Reviewed by:** basava r. | Tech Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about BeyondTrust Remote Support?** Remote support work very well for who would like to work remotely and remote work allowing free time and covering even family management and all these people work remotely. **What do you dislike about BeyondTrust Remote Support?** Dislikes currently no negative because campany given lot of opportunities to work remotely **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Sometimes system not responding due to lack of internet connection that time customer or client irate. ### 26. It was secure and efficient way of remote access and the ease of connecting to remote systems **Rating:** 4.0/5.0 stars **Reviewed by:** Mahesh D. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about BeyondTrust Remote Support?** user-friendly interface, making it a strong in the remote support applications. **What do you dislike about BeyondTrust Remote Support?** It is a wonderful product so such flaws to report as dislike **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** This the mostsecure remote access withou a VPN, it supports any device across various platforms, it improves productivity and increases the end user satisfaction. This is the one which contributes to the compliance and security. ### 27. Trustworthy **Rating:** 4.0/5.0 stars **Reviewed by:** Ankit R. | Cloud Operations Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about BeyondTrust Remote Support?** I used Beyond trust approx 3 years in my last compnay and i found this easy to use and multi- functional for remote session.this is useful for all kind of operating system like windows, Android and ios.this is very secure and trustworthy. **What do you dislike about BeyondTrust Remote Support?** Nothing, i dont have any reason to dislike this software.As per my expereince it works always smoothly. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** whenever i face any problem in my comupter or i need to work on end user compuetr, i always used beyondtrust software for remote session that is very easy to connect with end user computer and helps to troubleshoot directly with end user. ### 28. Love for remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Wasim A. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about BeyondTrust Remote Support?** It's easy to use on Prem or cloud machines without the need of VPN. **What do you dislike about BeyondTrust Remote Support?** As of I don't see any downsides of using it. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** By using this tool we can easily take remote of end user devices and on Prem machines without using extra configuration of vpn accounts.It really helps without any managing anything. ### 29. Like Teamviewer but better **Rating:** 5.0/5.0 stars **Reviewed by:** Itumeleng T. | IT Support Specialist, Mechanical or Industrial Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about BeyondTrust Remote Support?** I like that you can configure BeyondTrust Remote Support within your domain's enviroment and that you can also group devices according to catergories, BeyondTrust Remote Support has several remote tools to support remote work like changing client display resolution, blocking client actions while you on the client's host machine etc. **What do you dislike about BeyondTrust Remote Support?** I can only dislike a few things about this tool, it is finely tuned for remote support but one of the few things that happen while you use BeyondTrust Remote Support is that the connection drops spontaneously and times connecting to a host machine can take several attempts. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** BeyondTrust Remote Supportsolves our need to assist remote workers with their technical issues promptly and easily, it reduces the downtime of wanting to get to the physical machine but instead we are able to remote into the host machine without any hassles and resolve the issues the client has. **Official Response from Lucy Ash:** > HI Itumeleng, Thank you so much for your positive feedback. We strive for excellence and it's rewarding to know we hit the mark for you! I've noted your feedback about your connection dropping. It would be great if we were able to take the opportunity to look into this in more detail for you. Please log a ticket with support for us to review this, or feel free to contact myself directly (lash@beyondtrust.com). Thanks again, Lucy ### 30. Exploring Beyond Trust Remote's Advantages **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanshu S. | Cyber Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about BeyondTrust Remote Support?** Secure remote access- offer encrypted connection and various authentication mwthid to en sure security. Feature Rich Flatform- Screen sharing, file transer, remote command execution **What do you dislike about BeyondTrust Remote Support?** Cost- It can be costly especially for small busineeses with limited budget **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Taking remote of the user and helping them with easy in any support case ### 31. Incredible Remote software tool **Rating:** 5.0/5.0 stars **Reviewed by:** Meena B. | Business Evangelist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about BeyondTrust Remote Support?** This is an easy to use software . Even naive person can work on this. Quite nice features like security control , Native 2FA and TLSv1.2. **What do you dislike about BeyondTrust Remote Support?** It is an amazing and useful app, no cons. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** amazing way to connect remotely and suport clients and users with Ease. ### 32. Easy to manage remote users **Rating:** 4.5/5.0 stars **Reviewed by:** dev K. | Cyber Security Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about BeyondTrust Remote Support?** One of the best thing easy to manage remote users and security control like 2 Factor authentication **What do you dislike about BeyondTrust Remote Support?** I do not dislike this product it is my favourite tool **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote Access & Support Sessions​​ With BeyondTrust Remote Support, helping us to resolve Remote User issues and problem ### 33. Revaluation remote Software **Rating:** 5.0/5.0 stars **Reviewed by:** HARDEEP K. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about BeyondTrust Remote Support?** It provide encrypted remote connection which helps organisations to maintain security standards **What do you dislike about BeyondTrust Remote Support?** There is no reson to dislike this remote tool **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It is easy to manage and provides secure remote support to our organisations user ### 34. Senior Consultant with 13+ years hand On Experience in IT Industries. **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh K. | Windows Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2024 **What do you like best about BeyondTrust Remote Support?** For me I can say yes, 1. Easy to use - BeyondTrust Remote Support really a user-friendly interface and it is very easy toll in us as a technician person or end-user level also. 2. Integration Capabilities - Also the BeyondTrust Remote Support tool offer Integration Capabilities with other tools and systems. Like servicenow. **What do you dislike about BeyondTrust Remote Support?** As per my experience I cann't comment about negative points on it as I used this tools for about 2.3 years and at that time I was very familiar with it. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Beyond Trust basially provide remote support/assistance for IT person to quickly resolve end users issues. ### 35. BeyondTrust is a Great Bit of Software **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about BeyondTrust Remote Support?** Having easily managed jump groups and quick remoteability is key in our tier 1 help-desk role. We're a large mid-west retailer and need to be react and address issues quickly. **What do you dislike about BeyondTrust Remote Support?** I have personally not spent enough time within Remote Support to discover anything I truly dislike about it, or atleast anything that we can't configure and modify to our liking. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Enabling quick and full-access to a user's device or a POS, as well as the ability to transfer files to and from systems, gives us immense ability to solve problems. Personally, being able to transfer tools to a system makes for much easier troubleshooting than having to navigate to each website, downloading, and setting up portable installtions of each. **Official Response from Lucy Ash:** > Hi Joseph, Thank you so much for your positive feedback. It's great to hear how we're able to solve problems with enabling quick and full-access to a user's device, as well as the ability to transfer files to and from systems. We'd love to hear even more about your experience once you've been able to spend a bit more time within Remote Support. Thanks again for your insights. Lucy ### 36. Helped me with accessing my laptop **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about BeyondTrust Remote Support?** I have been helped multiple times and this is what I like about BeyondTrust Remote Support. It has uniquely easy UI to go through with ease on integration. **What do you dislike about BeyondTrust Remote Support?** The cost is litle way too high and I would love if it is lower in cost. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It solves of course the remote support. It solves trying to access your other pc if your'e away from your desktops. ### 37. Remote ji2 **Rating:** 4.0/5.0 stars **Reviewed by:** Chandra Mohan K. | Network security engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about BeyondTrust Remote Support?** Techinal support is very good via remote **What do you dislike about BeyondTrust Remote Support?** No issues on beyond trust report support **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** When ever we faced connectivity issue . They are taking remote access and resolving. ### 38. BeyondTrust - Great remote Support Tool! Plan your implementation fully. **Rating:** 5.0/5.0 stars **Reviewed by:** Anshul R. | Team Leader Professional Services, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about BeyondTrust Remote Support?** one new thing I really like about BeyondTrust Remote Support is the click-to-chat widget integration in ServiceNow portals. It makes it super easy for users to request help without leaving the page, and agents can instantly escalate it into a full remote session. It feels seamless and modern. **What do you dislike about BeyondTrust Remote Support?** BeyondTrust Remote Support is rock-solid in terms of security and control, but the user experience—especially for first-time end users and admins setting up integrations—could be more polished, and a little AI-powered smartness wouldn't hurt either. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Improve customer relations/service Improve business process outcomes Improve compliance & risk management ### 39. Ease of access **Rating:** 5.0/5.0 stars **Reviewed by:** Anil S. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about BeyondTrust Remote Support?** The fisrt thing I liked about the product is that it helps the users to access it from any where. It doesnot require you to be on the company server. You just need an active internet and the product allows you to access any site from your organisation. **What do you dislike about BeyondTrust Remote Support?** VPN connection isn't available everywhere. as after connecting to the VPN the internet speed gets reduced. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** When there is an issue at the client's network. This remote support easily gives a platform to connect with the desktop directly without any external device connected. ### 40. Remote support is a very good product **Rating:** 5.0/5.0 stars **Reviewed by:** Justin G. | Senior Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about BeyondTrust Remote Support?** We like that it's compatible with all operating systems and devices, and that we can host the server on premises and that gives us full control over security and accessibility **What do you dislike about BeyondTrust Remote Support?** They can be a little slow about coming out with updates when Apple releases new operating systems that causes compatibility problems **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We are the IT for a university, so we have a wide variety of customers from faculty staff and students some have university supply devices while others bring their own devices so the ability to support them no matter where they're at and what device are using is essential to our operations **Official Response from Lucy Ash:** > Hi Justin, We are so grateful for your positive feedback and are always here to assist you. I have taken onboard your feedback about releases and will feed that back to our product team, however in the meantime please feel free to enter your feedback into our Ideas Portal. Thank you, Lucy ### 41. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Shyam S. | Manager (SCCM), Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about BeyondTrust Remote Support?** Beyond trust is very useful to take ramote and features are very good no issue while working on remote. **What do you dislike about BeyondTrust Remote Support?** There is no issue as of now I am very happy with the beyond trust remote support **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I had an issue with application and engineer taken the remote and it was easy to use there were no disconnection issue. ### 42. Beyond Trust Remote Support Tools Keeps Your Organisation Safe **Rating:** 4.5/5.0 stars **Reviewed by:** Hash G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about BeyondTrust Remote Support?** Easy for both the support agent and the end users to use **What do you dislike about BeyondTrust Remote Support?** I have not found anything negative thus far **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Secure and safe connectivity to our users for support and Secure connection for the users using Privileged Access. Also easy Admin and Management and we can control who has access to what systems ### 43. Best Remote Support Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Saurabh S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about BeyondTrust Remote Support?** I like the below points using Beyond Trust Remote Support. 1. Security 2. User Friendly Interface 3. integration with other apps 4. Scalability 5. Collaboration **What do you dislike about BeyondTrust Remote Support?** The beyond trust Remote trust application licence cost is too high. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Beyond Trust Remote Support ensure secure remote access, mitigating risks and safeguard sensitive information. It also helps us to streamlining technical issues resolution, it enhances operation efficiency. ### 44. BeyondTrust Remote Support is an Amazing tool to secure connections **Rating:** 4.5/5.0 stars **Reviewed by:** Pawan K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about BeyondTrust Remote Support?** It is easy to use. We can take remote of VDIs, servers and workstations to fix the issues. It supports screen sharing as well. **What do you dislike about BeyondTrust Remote Support?** It gets hung sometimes and a bit bit complex for intial configuration. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It is creating a secure environement to effectively take the remote of various devices in our environement like workstations, servers, Azure VDIs etc. ### 45. BeyondTrust Remote Support a robust product in its area to secure and facilitates remote connections **Rating:** 4.5/5.0 stars **Reviewed by:** Pawan K. | Senior Consultant - Active Directory, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about BeyondTrust Remote Support?** It's security is main advantage over other competitors in market. It supports multi factor authentication and encription. It can be integrated with other identity solutions. **What do you dislike about BeyondTrust Remote Support?** It is on higher cost as compare to other competitors. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** First thing is that we require the compliance for our client and it is auding and securely creating the remote connection which fulfilled our need. ### 46. Using Beyond Trust for office use and it works perfectly for Privilege management and Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about BeyondTrust Remote Support?** It Eliminates usage of other third party dangerous apps and provides a secure platform. It is easy to use , implement and integrate with systems having lots of features. **What do you dislike about BeyondTrust Remote Support?** Sometimes it faces issues when connected on VPN's. Customer support is good though . **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** It is greatly solving Privilege management and makes it a click only to get user access in easiest possible way. ### 47. Beyond trust for Cyber Security Specialist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about BeyondTrust Remote Support?** Very professional qualified team was supporting on issue. **What do you dislike about BeyondTrust Remote Support?** TAT need to reduce by the team and timely update are expected. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Log analysis help to identify issue. ### 48. Remote Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about BeyondTrust Remote Support?** The accessibility to access devices outside of the internal network. **What do you dislike about BeyondTrust Remote Support?** UAC is a bit cluncky. Having the ability to enable UAC on the console prior to remote session would be easier. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Typically, assist users who are working remotely. ### 49. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about BeyondTrust Remote Support?** Beyond Trust remote support is very powerfull and easy tool to provide/get assistance while working remotely. It has number of features. Supported on multiple plateforms like Windows, Mac, Andriod etc. File transfer is easy during remote session. **What do you dislike about BeyondTrust Remote Support?** Though Tool is very convinient to use, still there are chances to improve price/cost wise. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote support, help to provide smooth user experience while getting/providing the assistnace ### 50. BeyondTrust Remote Support Tools for Seamless Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Amit S. | Senior Associate-IT, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about BeyondTrust Remote Support?** Elevation feature is very good, it has very user friendly interface additionally to take full control of the client machine is very good **What do you dislike about BeyondTrust Remote Support?** Not really any dislike, evey feature are pretty much easy to understand **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Install application where required local admin rights ## BeyondTrust Remote Support Discussions - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment - [View BeyondTrust Remote Support pricing details and edition comparison](https://www.g2.com/products/beyondtrust-remote-support/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+03%3A04%3A39+-0500&secure%5Bsession_id%5D=d55a8fed-bb44-4795-a10d-23ae854ee4d9&secure%5Btoken%5D=b743d3d35fbd158dedaed2064a0b074f1c287b19c51b22e4e79b144a396ced06&format=llm_user) ## BeyondTrust Remote Support Integrations - [FortiClient](https://www.g2.com/products/forticlient/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ## BeyondTrust Remote Support Features **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Maintenance** - Remote Reboot - Remote Printing **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Reporting** - Audit log - Reporting **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top BeyondTrust Remote Support Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,942 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,078 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (690 reviews)