--- title: BeyondTrust Remote Support Reviews meta_title: 'BeyondTrust Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 388 reviews by the users' company size, role or industry to find out how BeyondTrust Remote Support works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 388 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # BeyondTrust Remote Support Reviews **Vendor:** BeyondTrust **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 388 ## About BeyondTrust Remote Support BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support ## BeyondTrust Remote Support Pros & Cons **What users like:** - Users find BeyondTrust Remote Support exceptionally **easy to use** , making implementation and support seamless and efficient. (26 reviews) - Users value the **easy and quick remote access** provided by BeyondTrust, enhancing support for remote users effectively. (18 reviews) - Users appreciate the **ease of use and quick remote access** provided by BeyondTrust Remote Support, enhancing productivity. (15 reviews) - Users value the **reliability** of BeyondTrust Remote Support, appreciating its quick, secure, and hassle-free connections for effective solutions. (11 reviews) - Users appreciate the **comprehensive security framework** of BeyondTrust, ensuring safe and efficient remote support sessions. (11 reviews) - Users value the **robust security features** of BeyondTrust Remote Support, ensuring secure and compliant remote sessions. (11 reviews) - Customer Support (10 reviews) - Users value the **effective remote control** of BeyondTrust Remote Support for seamless troubleshooting and support. (10 reviews) - Tool Utility (9 reviews) - Positive Experience (8 reviews) **What users dislike:** - Users note the **high price** of BeyondTrust Remote Support as a significant concern affecting its overall value. (10 reviews) - Users express concern over **high pricing** , which can be challenging for smaller organizations with limited budgets. (8 reviews) - Users struggle with the **initial complexity** of BeyondTrust, requiring time and training to navigate its features effectively. (6 reviews) - Users often struggle with the **initial complexity and learning curve** , requiring time and training to master BeyondTrust. (6 reviews) - Users report **remote access issues** that hinder connectivity and require frequent manual administration for appliance updates. (6 reviews) - Users report encountering **connectivity issues** that disrupt sessions and hinder effective use of BeyondTrust Remote Support. (5 reviews) - Feature Limitations (5 reviews) - UX Improvement (5 reviews) - Complex Interface (4 reviews) - Not User-Friendly (4 reviews) ## BeyondTrust Remote Support Reviews ### 1. Remote Support That Always Works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2019 **What do you like best about BeyondTrust Remote Support?** I had a remote computer added in Bomgar that I had forgot about and had been there for at least 5 years. I suddenly needed to access it and it just worked. Unbelievable! **What do you dislike about BeyondTrust Remote Support?** The settings screen is way too complicated with way too many options. This should be streamlined and narrowed-down. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** I can remotely access any computer under my management in seconds. I couldn't manage them without a tool like Bomgar. ### 2. Awesome Remote Software **Rating:** 5.0/5.0 stars **Reviewed by:** Sam C. | System Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2019 **What do you like best about BeyondTrust Remote Support?** This product is excellent. It is very easy to use. The learning curve is not steep to get started, but you can get very in depth with your setup. With this product you are able to create commands that will automate a lot of the tasks that you would run on computers for remediation. **What do you dislike about BeyondTrust Remote Support?** The integration would be the only downside for your company. The canned support for integrating with our CRM software just is not there, at least yet. **Recommendations to others considering BeyondTrust Remote Support:** If you need a rock solid remote software this is it. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We are able to maintain all of our customers remotely with this tool. This has increased our productivity tremendously. Where we were having to travel onsite to remediate issues we are able to assist with 80-90% of the issues remotely. ### 3. Top notch remote system **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle O. | Desktop Support Specialist, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2018 **What do you like best about BeyondTrust Remote Support?** The best thing about Bomgar is to have the ability to share screens with the user while they are logged in. It creates a secure connection that allows you to chat with the user while troubleshooting issues. This makes things more efficient than having to go to the user's office for account/software related issues Another great thing about this product is when you are troubleshooting software issues. There are many times when I needed to re-install or make changes to a configuration item in a packaged software that wasn't working correctly, and I had to have the user restart the device. Once the device restarts and the user logs back into their account, the session is restored. This is an absolutely amazing feature that makes it unique from other remoting clients. **What do you dislike about BeyondTrust Remote Support?** The process to have the user go to the Bomgar website to select the Tech can be a little lengthy and cumbersome at times if the user is not familiar. It will sometime take awhile to tell the user what URL to type in to even get to the support site and then select which support technician they are communicating with. Sometimes they will get confused when the session downloads if they have not done it before. **Recommendations to others considering BeyondTrust Remote Support:** Bomgar is very easy to use and easy for the users once they are familiar with the process. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Our Service Desk and Desktop Support use Bomgar for account, software, and basic desktop questions so we can view the desktop without physically going to the device. ### 4. Awesome Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Network Administrator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about BeyondTrust Remote Support?** I love pretty much everything about bomgar. It is super easy to use. It is intuitive. It is robust. It does all the things and more that you could about ever need from a remote support tool. I love being able to build scripts which then use software to run tools on the fly. **What do you dislike about BeyondTrust Remote Support?** The only thing we have had issues with is integration. There isnt much integration with Connectwise or any of its programs. If we had that this product would definitely be top notch for us. **Recommendations to others considering BeyondTrust Remote Support:** For a robust, secure remote support tool, you cant beat Bomgar. I would recommend them to anyone who is considering this. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We are able to remotely manage all of our customers through Bomgar. We have the ability to have unattended access to the computers we are allowed to access anytime. We also have ability to direct customers to a support page where we can initiate a remote connection to assist them. We also have the ability to create and run scripts for know issues with devices. ### 5. Great software **Rating:** 4.0/5.0 stars **Reviewed by:** Dan M. | Customer Support Technician, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2018 **What do you like best about BeyondTrust Remote Support?** The software is very easy to use. It is an excellent tool for remote support, especially when attempting to support an application you are unfamiliar with as it allows you to interact with the user. We have used Bomgar for a year to replace teamviewer. **What do you dislike about BeyondTrust Remote Support?** The software still seems very resource heavy so it has caused some issues with older machines. **Recommendations to others considering BeyondTrust Remote Support:** Nothing to suggest, just use the software and chances are that you will love be it. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Bomgar allows us to provide better support as we can get a better handle on the issues our users encounter when using an application. We are also able to monitor what outside vendors do in case any issues arise while they are implementing their products. ### 6. Bomgar Remote Assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Arjun R. | Sr Solution Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about BeyondTrust Remote Support?** The ability to have an agent initiate the agent from within a incident / chat session and be able to pull the logs into the incident ticket that is created. **What do you dislike about BeyondTrust Remote Support?** The integration into the chatbot / virtual agent is not very easy **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We want to the able to have out agents help the internal staff remotely and also be able to document the case with the contents from the chat. ### 7. Highly functional remote support suite **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua D. | Application Support Engineer II, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about BeyondTrust Remote Support?** Being able to quickly and easily establish a support connection via the built in support portal website. The power of being able to elevate authority and execute administrative tasks directly via the bomgar client. Support for multiple monitors and full screen views. Able to log out of windows session and stay connected to the machine being supported. Connect with external users or non-network users easily. **What do you dislike about BeyondTrust Remote Support?** I haven't encountered anything I could honestly say I dislike. It's been an incredibly useful support tool. **Recommendations to others considering BeyondTrust Remote Support:** If you're looking for a complete remote support solution, I think you'll be very happy with Bomgar. It's very user friendly and extremely powerful. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote desktop support. Remote troubleshooting and issues remediation. ### 8. Powerful remote desktop support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about BeyondTrust Remote Support?** This product can be used to remote into any device, not just a laptop. We have used it to troubleshoot devices like iPads and, iPhone. I like that you can see instantly jump into computers with jump clients installed. Also, you can see the real-time status of all jump client with last time accessed. I like the interface design so you can keep track of multiple sessions that can occur at the same time. I like the integration with **What do you dislike about BeyondTrust Remote Support?** The process to connect the remote user can be difficult. The webpage used to start session relies on clear communication of the web address and also a bit of understanding from the end users on how to download the client. Lacks window phone app. **Recommendations to others considering BeyondTrust Remote Support:** There are several options on the market that can perform similar tasks. Try other solutions to see what you need then try this product. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We previously the Help desk did not have a remote desktop solution. This is product is leaps and bounds about the other freeware products we were using before. Often we would have to visit uses to resolve simple issues now this is all done remotely with a branded licenses. ### 9. Great Collaboration Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon D. | Technical Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about BeyondTrust Remote Support?** Ease of collaboration with vendors and colleagues. It quickly allows me to join and assist my vendors in support of servers as well as seamlessly inviting and handing off support to colleagues. **What do you dislike about BeyondTrust Remote Support?** The presentation mode is a little slow, it could definitely use an overhaul. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Secure remote support for our customers and vendors to company assets. ### 10. Bomgar is a great solution for multi-platform remote support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about BeyondTrust Remote Support?** The functionality is exactly what we need, which is the ability to support all platforms regardless of the device's type, status, or location, and also to provide all of the functionality we're looking for in a remote support tool. We are also excited about the security and privacy model that Bomgar offers. **What do you dislike about BeyondTrust Remote Support?** Apps for support staff can be a little clunky (non-native in appearance) and visually overwhelming at first. Mobile app (iOS) feature set could be improved to better match what is offered in the desktop client on Windows/macOS. **Recommendations to others considering BeyondTrust Remote Support:** If you need a tool for remote support, due to geography, and you need to support multiple platforms, Bomgar is the one you should look at first. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We are building a second remote campus we will need to support, in addition to additional support to faculty and staff working from home. ### 11. BRS **Rating:** 3.5/5.0 stars **Reviewed by:** Bryce A. | 6th Grade Math Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2019 **What do you like best about BeyondTrust Remote Support?** This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions. **What do you dislike about BeyondTrust Remote Support?** There are only a few cons I have and they are very minor. One being that they are not able to support Chrome OS yet and I feel like they are trailing the market on this. The other con is installing the patches to the hosted appliance you house in your server room. **Recommendations to others considering BeyondTrust Remote Support:** None. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** The types of devices/operating systems you can use. ### 12. Out of band supoport **Rating:** 4.0/5.0 stars **Reviewed by:** Johnny J. | Service Performance manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2019 **What do you like best about BeyondTrust Remote Support?** Beyondtrust expands support beyond your internal network securely **What do you dislike about BeyondTrust Remote Support?** Nothing at this time that they have not been able to resolve. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Supporting freelance user that are working off internal networks or not part of our ITSM platform ### 13. Beyond and ServiceNow Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jared S. | Senior Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about BeyondTrust Remote Support?** The Beyond ServiceNow app is very useful in providing remote support. It is easy to use. **What do you dislike about BeyondTrust Remote Support?** Nothing at this moment. There is nothing I dislike. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote Support for agents with an easy integration ### 14. Hands Down, Best Remote Support Out There! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff B. | System Administrator, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about BeyondTrust Remote Support?** I like the fact that you can go back and view the remote sessions from the tech's. This can be used for training or verification that someone did or didn't do something on the remote computer. **What do you dislike about BeyondTrust Remote Support?** I don't like the fact that you are not able to wake a computer that is pinned when it is sleeping or hibernating. **Recommendations to others considering BeyondTrust Remote Support:** This is the best, secure remote support appliance out there and I would recommend it to anyone. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We use Bomgar to support all our end users and for a variety of production servers. We can connect to the servers, if need from a phone. ### 15. Bomgar, one of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Donald M. | Lead Help Desk technician, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about BeyondTrust Remote Support?** I like how much control I have, I use it mostly in a support capacity, but I can do anything I need to do. User doesn't click the links you need to start the client? It's okay...jump to their machine. Person keeps clicking around as you're trying to do whatever you need to do? Disable their input. **What do you dislike about BeyondTrust Remote Support?** It's not very intuitive, at least not at my organization, I had to figure out Bomgar by playing around with it. But once I figured it out...it was great. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We are using it as our remote support tool. It's very useful for our non-english speaking users and our remote users. ### 16. Could be improved **Rating:** 4.5/5.0 stars **Reviewed by:** Ion S. | Engineer/public relations/translator, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about BeyondTrust Remote Support?** It seems secure so that's good. Can send the link via email to the user. You don't need to be a rocket scientist to use it. Actually, I had very few user not able to quickly find the download and run in a couple of seconds. **What do you dislike about BeyondTrust Remote Support?** You have to use IE to use it and if java has to be reinstalled then you're in big trouble as you need java to be connected. The user has to click through a ton of confirmations and if you need admin rights on the computer, double that. **Recommendations to others considering BeyondTrust Remote Support:** Try both Dameware and Bomgar and see which one works best for you **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Securely have access to user's computers ### 17. Bomgar, Need I say more? **Rating:** 5.0/5.0 stars **Reviewed by:** Brett H. | Service Desk Supervisor, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2015 **What do you like best about BeyondTrust Remote Support?** The best thing I like about Bomgar and using it for remote support is that I can remote to customers that are outside my intranet. I used to have to try and explain what I wanted them to do and it always gave me a headache and I would wish that the tech existed to slap people through the phone. Now Bomgar has made me a more relaxed and professional person I know longer want to slap people through a phone, AND I can take control away from those people who just don't understand that when they move the mouse it takes control from me...I still kind of want to slap those ones through the phone. **What do you dislike about BeyondTrust Remote Support?** The only thing I don't like is when you are inactive in Bomgar it will interrupt what you are doing and tell you so. I can tell you how many times I have been in the middle of something and it has popped up and taken attention away from what I was doing. The worst is when you are typing and you don't see it pop up so you keep on typing and 20 minutes later you want to die. **Recommendations to others considering BeyondTrust Remote Support:** Just get it! **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** The main business problems we are solving is that of being able to more reliably remote to customer's computers. We used to use SCSM and it never really worked all that well and definitely didn't work off the intranet. ### 18. The most complete remote support solution I have used. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric W. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about BeyondTrust Remote Support?** My favorite feature is KACE Integration. **What do you dislike about BeyondTrust Remote Support?** Apple does not allow any remote support. **Recommendations to others considering BeyondTrust Remote Support:** My best recommendation is to purchase the deployment services with the product. Implementation in a time conscious way that gets effective results is nothing short of complicated and unpleasant. The implementation team can get you all the necessary and recommended settings configured right out of the box. They will help you customize the product to fit your needs during implementation, but they will also try to rush through the process. Make them slow down and really dig in with you so you can get a good understanding of the administration side of the appliance right out of the gate because the first time you go to make a change without support it will likely take some time to find what you need. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** The most prominent problem Bomgar solved for us is remote support to mobile devices. Bomgar has full control capabilities to Samsung mobile devices which has helped us support our colleagues in the field in scenerios where other tools fall short. Desktop support for our outlying plants/offices has dramatically improved our efficiently and time usage. Our users are much happier now that we can solve their issues much faster ad with less intervention on their part. Manageability of our virtual server instance without having to login to the instances has been extremely useful in cases where certain policies make accessibility a challenge. ### 19. Bomgar and Drop the Mic! **Rating:** 5.0/5.0 stars **Reviewed by:** Devan C. | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about BeyondTrust Remote Support?** Bomgar is an amazing IT remote tool. It is way better than any tool that we have tested and used at our service desk. We can remote to any computer and support them in ways other tools cannot such as full control of the computer, access to system information, lists of programs and updates installed, and much more. **What do you dislike about BeyondTrust Remote Support?** It helps us with computers on or off our network whether they are domain connected or not. We don't like it, we love it! **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Bomgar has changed the way our Service Desk supports our company. You should try it out and see what it can do for you and your company. ### 20. IHG Bomgar Support Review **Rating:** 4.5/5.0 stars **Reviewed by:** Angela S. | Night Auditor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2017 **What do you like best about BeyondTrust Remote Support?** Fast contact with Bomgar representative and I love the screen syncing method.When you speak with the most knowledgeable representatives, you get better results and more questions answered. **What do you dislike about BeyondTrust Remote Support?** The program is good but some of the representatives that you are assigned with are nonchalant depending on shift **Recommendations to others considering BeyondTrust Remote Support:** The representatives that are 3rd shifters could be a lot more in tune with callers not just nonchalant **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** They answer alot of front desk questions just by syncing the screens together ### 21. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2019 **What do you like best about BeyondTrust Remote Support?** Never been easier to get customers to allow you access to their computer. The go to our website and pick the tech they want and get connected. Allows you to stay connected after reboot if you chose to do so, that way the customer doesn't have to do that step all over again. **What do you dislike about BeyondTrust Remote Support?** Sometimes leading non tech savvy customer to our portal can be tough **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Fixing computers remotely or just worked on machines over the internet so they don't have to make a 2nd trip to have us take another look at it. ### 22. BOMGAR Review **Rating:** 5.0/5.0 stars **Reviewed by:** Amelia W. | Processing Associate, Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about BeyondTrust Remote Support?** Being able to remote into customers machines makes a lot more troubleshooting possible. It does a pretty good job walking the customer through getting connected as well; even people who have a hard time operating their computer can usually get connected with us through BOMGAR **What do you dislike about BeyondTrust Remote Support?** The only thing I wish it worked with was our ticketing system. Not BOMGAR's fault though... **Recommendations to others considering BeyondTrust Remote Support:** Try using it as a customer at least once. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** General computer issues. We are able to troubleshoot much better by remoting in. ### 23. Good tool for remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about BeyondTrust Remote Support?** Feature rich, easy to use, especially for end user use (send website, email, session keys, ability to simply click on rep. name when accessing site, etc.) **What do you dislike about BeyondTrust Remote Support?** Nothing in particular. A bit confusing to use at first at a tech level if detailed instructions aren't provided as far as how to start the actual remote session. **Recommendations to others considering BeyondTrust Remote Support:** A very suitable tool for remote access support. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Ability to provide more in depth user support, solve more issues at first level. ### 24. Not bad! Gets the job done. **Rating:** 3.5/5.0 stars **Reviewed by:** Robert R. | Customer support, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about BeyondTrust Remote Support?** Able to guide the customer around with ease. Very reliable as far as connecting with customers is concerned. **What do you dislike about BeyondTrust Remote Support?** Overall user interface feels a little clunky. **Recommendations to others considering BeyondTrust Remote Support:** I would recommend it for a straight-to-the-point, secure screen sharing program. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Easily resolving technical issues for customer by visually guiding through troubleshooting steps. ### 25. Bomgar is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about BeyondTrust Remote Support?** Bomgar is easy to use and easy to install. **What do you dislike about BeyondTrust Remote Support?** I dislike that it is sometimes difficult to find certain servers. **Recommendations to others considering BeyondTrust Remote Support:** its an excellent product **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Bomgar allows us to remote into any of our devices. ### 26. Bomgar is a life saver **Rating:** 4.5/5.0 stars **Reviewed by:** Lew P. | Vice President - Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about BeyondTrust Remote Support?** The ability to support our internal and external users and our servers from anywhere. Bomgar is easy to use from a IT support standard and our users find it simple to connect their devices to the site for support. We can support Surface tablets or Samsung phones with ease and solve problems quickly without requiring remote users to come to the office. **What do you dislike about BeyondTrust Remote Support?** There are some functions I would prefer to see, but there is nothing I dislike and Bomgar listens to its users and continues to improve the product. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote user support is the biggest one, we also can pin our servers in Bomgar and access them remotely and securely. We can then fix issues without having to come into the office at 3AM. ### 27. Using Bomgar **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about BeyondTrust Remote Support?** This allows me to provide IT support to our callers -- it is fairly straight forward. It also was able to allow us a chat box so we did not have to continue to be on the phone with the individual and allowed a restriction of privileges unless otherwise asked. For what we used it for, it seemed secure. **What do you dislike about BeyondTrust Remote Support?** We can only use up to 3 remote sessions at one time -- it is also difficult to learn from the manual given, it takes time to learn where everything is and what everything means. These difficulties can be solved with time using and a good trainer. The best way to learn is to use it hands on versus read a manual about how to use. But otherwise, it had all the basic functions i needed. . although it might be nice if the program had more instructions on how to help a caller as it was difficult at times. **Recommendations to others considering BeyondTrust Remote Support:** For a new user it is hard to learn where everything is and how to use everything. I found that the manual was most difficult to read from and understand and it was better to learn by someone teaching you hands on experience. Otherwise for the purpose we used it for it was useful and beneficial for our team. There were minor technical difficulties we could fix ourselves and had quick responses from the Bomgar support. For pricing - I am unsure how much the company spent on this. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We are utilizing it to solve IT problems remotely for students, staff, and faculty of my institution. This helps the individual receive the tech support they need in the most convenient matter possible. It lowers foot traffic in our offices and allows all techs to work on multiple projects at one time. ### 28. Bomgar Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about BeyondTrust Remote Support?** The ability to "look" over the end user's shoulder from my desk. Depending on the end user to describe the problem is terrible. **What do you dislike about BeyondTrust Remote Support?** The ipad client is a little difficult to navigate. Would like to see interactive control to support phones as well as desktops **Recommendations to others considering BeyondTrust Remote Support:** Excellent product. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Good support tor end users. Ability to remotely control servers at locations too far to visit regularly. ### 29. Helpful with supporting users and integrates with other software **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew B. | IT Services Client Group, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2018 **What do you like best about BeyondTrust Remote Support?** I like that it integrates with our Ghost Solutions Suite software, and NodeName scheme. It works well upon reboot, auto-reconnects. It has very little latency, and it works pretty well with network bandwidth. because we implelemt a node name scheme, that includes campus code, building code, department code, a unique asset tag number and the type of computer it is (Mac, PC, Linux, virtual, etc) it is easy to communicate with the customer to get these type of information to remote control their PC/Mac/etc. **What do you dislike about BeyondTrust Remote Support?** I don't like that the message box function does not have many functions. I wish there was the ability to transfer files, especially for when we use this to remote desktop connect with our test machines. Sometimes it would be nice to be able to send images, files, etc. There is a chat box, but it is very limited, only being able to send text. **Recommendations to others considering BeyondTrust Remote Support:** If you use additional management tools its great! I have not looked into the pricing scheme, I do just wish that I could use it for personal support, but it is very "industrial" and not for home use. If you want to use it for home use, it might be very difficult to implement. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Helping to get actual screenshots, helping users complete tasks. It easily connects our two campuses, and allows someone at CSB to help someone at SJU because the computers are all linked together and use the same systems. ### 30. Well Worth the Money **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon S. | Systems and Applications Technician, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about BeyondTrust Remote Support?** It is easy to use for end users and easy to administrate. You can use it to screen share on multiple platforms. It allows you to automatically login after restarting the client's machine as long as you have the customer type in their login credentials. Hence, the end user does not need to share their credentials. You can adjust what level of video quality you see on your end. For example, you can have Bomgar degrade the video quality to black and white instead of color to help with bandwidth issues. You can also easily see from a user or end user perspective who is available as an agent in Bomgar. **What do you dislike about BeyondTrust Remote Support?** Honestly, I cannot think of anything I dislike. **Recommendations to others considering BeyondTrust Remote Support:** Bomgar is the right software for support staff if you want to be able to screen share, act as administrator on client machine, stay connected after rebooting client machine, and not have to ask client to share their password with you. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** At our Help Desk, we do a fair amount of support via phone, and doing support via phone can be heard when trying to communicate how to do something or where to look on the screen when talking to an end user. When conversations start to get hard for us support staff, we use Bomgar so that we can see the end user's machine and essentially do the work ourselves if needed versus trying to have the end user do the work. ### 31. Best app for Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about BeyondTrust Remote Support?** My company has been using Bomgar for about 1 year now and my IT department loves the program. Being able to log into any computer on our server to fix or help fix issue's. We have a large sales team across the country and this has definitely made life easier. **What do you dislike about BeyondTrust Remote Support?** Right now i'm not going to say anything. Maybe I've not used it enough to say something isn't right, but it's been an amazing tool **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Being able to fix sales reps computer from anywhere is definitively solving a lot of problems. ### 32. Best Remote Support tool I've used **Rating:** 4.5/5.0 stars **Reviewed by:** Justin M. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2018 **What do you like best about BeyondTrust Remote Support?** The sheer number of useful features is amazing. Having unattended remote support access to > 1000 of our customers' servers and PCs, with access permission restricted by team has saved untold hours. The session recordings have saved our bacon on a number of occasions, whether it be for liability purposes, just checking a product key that maybe got documented incorrectly, to reviewing a tech's interaction with customers for coaching, etc. **What do you dislike about BeyondTrust Remote Support?** The biggest issue our company has with Bomgar is it's price tag. We already have remote support built into our network monitoring system but Bomgar is so much better we are still willing to pay for it. **Recommendations to others considering BeyondTrust Remote Support:** It is truly a great product if you can afford it. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Higher customer satisfaction and increased productivity are the number one benefits. It significantly increases the security for our customers as well - our rep console requires a 2FA login, and we can restrict access privilege by team or individually. It has been a good sales tool for us to be able to tell our customers that all of our work is recorded as well. ### 33. Perfect every time **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna B. | Administrative, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2018 **What do you like best about BeyondTrust Remote Support?** It is easy, even other people I have had to let them use it when I was not available and although they are not great with tech stuff they were able to follow the simple instructions so they could get remote support. Have used this hundreds of times **What do you dislike about BeyondTrust Remote Support?** nothing, other than maybe the fact that not everyone uses this for remote support. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote support, hangs on server, database errors etc ### 34. Easy to use for IT troubleshooting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about BeyondTrust Remote Support?** I like the ease of use best. Bomgar allows you to both work on a computer with another person remotely, while maintaining an open chatroom with that other person. This allows for ease of real-time communication while working on a problem or project. The interface is minimalistic and simplistic. **What do you dislike about BeyondTrust Remote Support?** Sometimes there are slight delays in mouse movement and chat. **Recommendations to others considering BeyondTrust Remote Support:** Excellent platform for remote support. Works well, is very simple and easy to use. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Using Bomgar Remote Support to communicate with IT when working with new software. ### 35. Bomgar is the best support tool we have ever used! It's simple and easy for our users. **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy R. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2014 **What do you like best about BeyondTrust Remote Support?** I like the simplicity and ease of use to support our staff worldwide. It is the simplest and most comprehensive support tool our IT Department has ever used. **What do you dislike about BeyondTrust Remote Support?** The ability to control IOS devices but this is not a bomgar issue it is an apple issue. **Recommendations to others considering BeyondTrust Remote Support:** I would definitely consider Bomgar. They have not had any issues with breached passwords like TeamViewer and Join.me. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Our biggest problem was supporting our traveling staff with small support windows to help them fix their problems on their pc's, mac's, and ipads. Bomgar let's us do it quickly and efficiently. ### 36. Top notch remote desktop/help desk software **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew W. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2018 **What do you like best about BeyondTrust Remote Support?** Reporting and administration are far better than TeamViewer or SolarWinds. The new web console is handy when using Chromebooks for support, however the client side of supporting Chromebooks leaves some room for improvement. The flexibility of the Virtual Appliance vs the appliance has been a positive benefit since we upgraded. **What do you dislike about BeyondTrust Remote Support?** The new click to chat feature seems like a step backward for most cases as you need to install the full customer client to do anything other than chat. **Recommendations to others considering BeyondTrust Remote Support:** While not the cheapest option, the quality of the software makes up for the higher price. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We provide remote support via telephone when possible to minimize on-site visits. Jump clients allow us easier access to clients that need additional support without having to go through VPNs. **Official Response from Lucy Ash:** > Hi Matthew, We're thrilled to hear that you are having such a positive experience with us! Thank you for taking the time to share your feedback. It would be really useful to hear more about your experience with our new click to chat feature - I've added a link to our Ideas Portal below. I'd be grateful if you could please take a couple of minutes to share your experience in more detail so the team can review. Thanks again, Lucy ### 37. Very good remote support tool **Rating:** 3.5/5.0 stars **Reviewed by:** Steve M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about BeyondTrust Remote Support?** I like the fact that it's very secure and reliable. Sessions are easy to start and I like the fact they are logged. This makes for a HIPAA compliant solution, which we need. **What do you dislike about BeyondTrust Remote Support?** The cost of the licenses can be a bit on the prohibitive side. **Recommendations to others considering BeyondTrust Remote Support:** Make sure that Bomgar would have all the functionality you need but compare that list of requirements with other solutions that may be cheaper. Don't forget that Bomgar has very good technical support as well. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** HIPAA compliance, integration with our Helpdesk software system. Session logging. ### 38. Flexible and built to work smoothly during heavy workloads **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan M. | IT Security Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about BeyondTrust Remote Support?** This tool was certainly made with security in mind. When you are in a support session with a customer, all the activities and permissions given get logged in the audit log of the session. The video recording is a great plus and I appreciate it's also in high resolution. It's also compatible with enterprise-grade tools, such as Kerberos authentication and LDAP for user directory retrieval. For mission-critical organizations, the failover set up is also very nice and easy to setup. Last but not least, the documentation is very clear and well covered, and that is a great advantage over many tools of the industry. What I like most is that they really seem to hear the market, because when I get asked as a consultant about a feature, within a few clicks away I find it in the tool. **What do you dislike about BeyondTrust Remote Support?** If you size it incorrectly during the deployment into a hypervisor, it will take a lot of RAM and it might take a lot of resources to the point the entire hypervisor gets unusable. However, that scenario is not very likely, specially if you followed up the documentation properly. **Recommendations to others considering BeyondTrust Remote Support:** When deploying the solutions, please make sure you have all the requirements mentioned in the documentation before attempting to deploy the appliance. Otherwise you will hit roadblocks and doing "ad-hoc" setups that will not be best practice when deploying the solution. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** The granular permissions model and the audit log and video the product offers, is a great benefit for those customers that need to comply with heavy regulations, so when choosing remote support tools, this choice is an easy call on BOMGAR, because of this. ### 39. The Most Comprehensive and secure remote support tool - BOMGAR **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie K. | Manager, Customer Experience , Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about BeyondTrust Remote Support?** simple user interface for agent & customer **What do you dislike about BeyondTrust Remote Support?** nothing - its all good. They quickly acknowledge any enhancement requests and keep us updated with future product road-map. **Recommendations to others considering BeyondTrust Remote Support:** Look at the big picture when comparing vendors. Bomgar has it all with extensive experience and innovation in the field of remote support solutions. No other vendor comes close to providing the comprehensive secure remote support solution that Bomgar does. The concurrent licensing model fits my needs since we have several shifts of techs we only pay for the # we need to actually use at any one time. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We increasingly have to support a wide geographically dispersed user base. With Bomgar remote support we can support those users anytime, anywhere, on any platform all without leaving our desks. As a tech support manager It is helpful to have the reporting and recordings for review. Some of our customers never come to campus so we can remote in and assist with computer configurations that were previously done in person saving travel time and costs. The big benefit is in solving issues without dispatching techs for basic desk side support. that helps improve the help-desk first contact resolution rate (FCR) and results in higher customer satisfaction ratings too. Today's versions allow my support agents to be anywhere also with the Bomgar mobile representative client. We don't need it often but when you can resolve an issue from your mobile device from where ever you are means not having to run out to find a computer and connect is priceless. ### 40. Stop looking and start Bomgaring. **Rating:** 5.0/5.0 stars **Reviewed by:** Travis G. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2015 **What do you like best about BeyondTrust Remote Support?** The best thing about Bomgar is that it's the complete package for remote support. The amount of information that you can collect from a customer's computer without even screen sharing is immense. System info, installed applications and versions, connected drives, Network info, all of that is there with a few quick clicks. The customer's effort to get connected is quick and easy and doesn't leave a shred of evidence behind once the sessions is over. **What do you dislike about BeyondTrust Remote Support?** If I'm being picky, we experienced our first software bug after an upgrade for the first time this year. In three years and 4 major upgrades! That's unheard of and has already been addressed and patched. **Recommendations to others considering BeyondTrust Remote Support:** The sales team is top notch and really cares for customers. I love our rep and we have a great relationship. If I ever went anywhere else, I'd incorporate Bomgar as fast as possible. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We use Bomgar to remotely support over 27,000 students and 10,000 staff and faculty that are distributed across the state of Tennessee. Rather than our customers having to explain complex issues or send our physical technicians to office, we use Bomgar to quickly and efficiently triage and solve a variety of issues. ### 41. Better than all the rest **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | The Office of Information Technology in the Student Health Center at UNC Charlotte, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2014 **What do you like best about BeyondTrust Remote Support?** Bomgar as I am sure others will say is by far the best remote support tool I have ever used. Even with users who are "challenged" to do something outside their normal day to day can easily visit our portal page or click on the help button on their desktop. This tool had saved me so many steps I could not count them all. I am a support team of one and this allows me to literally be in more than one place at a time. If I have to be in a location I take the ipad along to keep sessions going and the work moving! I love this product and would suggest it to anyone. I hate to suggest a key feature as I think the entire package is what makes Bomgar so good. I have found that Bomgar's limits are only the ones you set for it. You can use it in so many way you haven't dreamed of yet! **What do you dislike about BeyondTrust Remote Support?** One of the only dislikes I have is IOS control but that is not a Bomgar issue it is an Apple issue. Now we have some workarounds for even that though and I am sure being Apple is a Bomgar client they may get over this hurdle before anyone else does. **Recommendations to others considering BeyondTrust Remote Support:** get a trial and play with it you will be glad you did. also talk to someone who has had it a while and ask questions! **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Staffing is a big issue anywhere these days. As I mentioned I am "IT". I have to be in three places at once most of my day and with out this tool I would always be lost. ### 42. Bomgar Secure Remote Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about BeyondTrust Remote Support?** Bomgar remote support provided multi layer security with SAML authentication, technician reporting and reliable secure access to clients systems with ServiceNow integration capabilities **What do you dislike about BeyondTrust Remote Support?** Chat support needs improvement to allow available hours for chat support **Recommendations to others considering BeyondTrust Remote Support:** It is the industry standard and now provides mobile report assistance as well **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Reliable secure remote support assistance to our clients. We now have reporting capabilities that can track our technicians remote support connections on a monthly basis ### 43. Bomgar review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about BeyondTrust Remote Support?** Security wise this Remote Desktop tool is pretty good, it requires the user to initiate the session through a web interface or a app if you use the mobile app. **What do you dislike about BeyondTrust Remote Support?** Every analyst logged in is displayed as a potential candidate so the end user - if not properly trained can attempt to connect to any analyst logged into the system **Recommendations to others considering BeyondTrust Remote Support:** It’s a good integrated product that adds layer of security to your remote support team. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote access with security, user are prompted at every level of security, for an altar to remote in, for elevated access, file transfer, the logs and visibility to the user is great ### 44. Bomgar -- all about Money -- no longer competitive **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about BeyondTrust Remote Support?** Some branding; easy to use; appliance based. **What do you dislike about BeyondTrust Remote Support?** yearly maintenance cost; not being upfront on whether they will charge you surcharge on using CC or not (they simply say, they will charge if applicable, even at the "Submit" button); not giving any valuable discount to loyal customers; expensive additional licenses (and the yearly maintence cost for those licenses.) **Recommendations to others considering BeyondTrust Remote Support:** We have been their customer for 14 years and are now thinking of using a different remote solution. No longer competitive; they charge 4% uplift each year -- their yearly maintenance cost keeps going up. When paying maintenance, they tell customers that they will be charged 3% if allowed by law. They do not let the customers know if the state they are in doesn't allow merchants to impose surcharge. Customers who do not know the law obviously would get discouraged from using their CC. This obviously would benefit the merchant. Done on purpose I would say, because it is very easy to let the customer know if surcharge will be added, based on customer's state. No other major company we have come across discourages customers from using a credit card. Also, if you add additional licenses, they would charge you maintenance fee on those licenses as well. Cost can quickly add up. A second license would help our business, but not at the money they want to charge for second license + yearly maintenance cost on that license. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** helping customers ### 45. Best Remote Support Software **Rating:** 4.5/5.0 stars **Reviewed by:** Tony L. | Help Desk Administrator, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about BeyondTrust Remote Support?** Bomgar is very simple to use on the front-end. Outside of the configuration on the appliance, I have yet to try any other software that does a better job at remote managing client PCs. Having a user click on a link and opening the portal is fairly straightforward, and once I am logged in I can get to work. Also, I can send users a direct link to a support session if I wish. **What do you dislike about BeyondTrust Remote Support?** There are some quirks when new operating systems are released. Usually with Windows dealing with User Account Control. Also, there are times where I experience random disconnects or can't get back into a client PC after a reboot. Sometimes the software can be a little clunky, but a lot of that depends on how fast your internet connection is. **Recommendations to others considering BeyondTrust Remote Support:** Trying out the product is a must. I feel that even though we use an on-site appliance, it still is probably one of the most reliable systems out there for remote support. I have tried competitors and I keep going back to Bomgar. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Bomgar has helped us reduce the amount of windshield time and travel costs to our remote locations where end users are. We also can pin rarely-used but always on machines to a list for easy access. Being able to just jump into a PC within our network on a whim has made my life substantially easier, because it keeps me from being on the phone a lot as well. ### 46. Easy to use, easy to connect **Rating:** 4.5/5.0 stars **Reviewed by:** Ed A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2018 **What do you like best about BeyondTrust Remote Support?** This program allows IT to easily take control of a user's computer remotely to help troubleshoot issues. Users are asked for their permission to transfer control for each session, and the program will pop up with an IM/dialog box for the IT support and the user to communicate in real time as troubleshooting occurs. The user typically will see a little icon in the upper right corner of their screen to show when someone else has control of their computer. **What do you dislike about BeyondTrust Remote Support?** Sometimes it has a little trouble when the user and the IT person have multiple screens, but this is easily avoided if the user simply moves the necessary windows to their main screen for the IT support. IT support is able to see both screens if that is too difficult. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** As a large business with many of our IT staff in headquarters across state lines, this has solved the need to have local IT support except for emergencies. IT staff can connect in seconds and be able to fix issues that usually would require an in-person visit. ### 47. Bomgar is great for hand's on support **Rating:** 5.0/5.0 stars **Reviewed by:** Pam T. | IT Systems Support Professional, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2018 **What do you like best about BeyondTrust Remote Support?** What I list best about Bomgar is the fact that I can see and experience the issue being reported by the end-user and have hands-on capabilities to help resolve an issue. **What do you dislike about BeyondTrust Remote Support?** The only thing that is a little cumbersome with the product is that Bomgar continue to polls the user about being logged in, which sometimes pops up when performing other application duties that can get in the way. **Recommendations to others considering BeyondTrust Remote Support:** It is a wonderful remote support tool **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Bomgar has helped several IT departments across the university campus to assist our faculty, staff & students at a more quickly, especially when the description of the issue would require the technician to view the problem being reported at the time. ### 48. BOMGAR is a time saver **Rating:** 5.0/5.0 stars **Reviewed by:** William S. | Network Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2017 **What do you like best about BeyondTrust Remote Support?** The ability for our techs and myself to try and troubleshoot something in our remote offices without driving there for every little issue. The Bomgar button! A desktop icon that takes users directly to the help queue so an IT member can help them. Jump Clients: if installed allows IT to remote into any PC without user interaction. Having different levels of IT users for the representative console. Having Personal queues to help users as well as a general. (you can actually give your user a button that will go directly to a certain member of IT) **What do you dislike about BeyondTrust Remote Support?** Setting up the console settings is very lengthy due to all the options. I feel like they could be grouped better somehow, although i wouldn't really want to give up the granularity it offers **Recommendations to others considering BeyondTrust Remote Support:** If you currently don't have remote support in place this is the ticket. There are so many great features like desktop buttons that take users directly into the help queue, or jump clients that allow admins to take control of any machine a jump client is installed on.. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** We are saving lots of time by trying to help a user right from our desk before we drive out to their site. Having the ability to switch user and stay connected is also a great feature that lets us perform admin tasks. We are also using this to have clients show us what they are seeing without having to be at their desk. ### 49. Secure remote hands tool with a lot of options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about BeyondTrust Remote Support?** Secure remote hands tool that is platform agnostic. Simple to use from the HelpDesk and Desktop side. Easy to deploy and get buy in from the end users who need support. **What do you dislike about BeyondTrust Remote Support?** Configuration is a little tough but the support team will get you through it. There are a lot of choices in the system that need to be made before go live that sometimes aren't possible before using the system for a little bit of time. **Recommendations to others considering BeyondTrust Remote Support:** if you need security and multi OS support this is the tool for you. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Remote hands support for Helpdesk and Desktop Support for multiple OS platforms. ### 50. What a time saver **Rating:** 4.5/5.0 stars **Reviewed by:** Joe C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2018 **What do you like best about BeyondTrust Remote Support?** The ability to get remote access to a internet attached device that has no client loaded by just directing the user to a web site and click and run. Also the ability to access my remote control capabilities from a device that does not have the Rep Console loaded by logging into my account via web access. **What do you dislike about BeyondTrust Remote Support?** What is there to dislike. It is a great product with a great group of people supporting it. **What problems is BeyondTrust Remote Support solving and how is that benefiting you?** Being a cellular provider and having a product that we can gain access to our customers devices when they need support has been a great help. ## BeyondTrust Remote Support Discussions - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment - [View BeyondTrust Remote Support pricing details and edition comparison](https://www.g2.com/products/beyondtrust-remote-support/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+05%3A04%3A22+-0500&secure%5Bsession_id%5D=b686e444-d68f-436d-931b-a87ef6a8f13c&secure%5Btoken%5D=669bbf26edebbe92821c5f5527c5a9b7205cc76824ff5ebe24bdbe8a9ce3de3a&format=llm_user) ## BeyondTrust Remote Support Integrations - [FortiClient](https://www.g2.com/products/forticlient/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ## BeyondTrust Remote Support Features **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **ServiceNow Apps** - ServiceNow Integration - Value **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Maintenance** - Remote Reboot - Remote Printing **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Reporting** - Audit log - Reporting **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top BeyondTrust Remote Support Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,950 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,079 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (692 reviews)