1. [Home](https://www.g2.com/) 2. ... 3. [Remote Support Software](https://www.g2.com/categories/remote-support) 4. [BeyondTrust Remote Support Discussions](https://www.g2.com/products/beyondtrust-remote-support/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "Product Avatar Image") ![Reward for good BeyondTrust Remote Support reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/24313/medal.svg "Reward for good BeyondTrust Remote Support reviews") ](/products/beyondtrust-remote-support/reviews) [ BeyondTrust Remote Support ](/products/beyondtrust-remote-support/reviews) (386)4.7/5 BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support Show More * * * ### 79.0 Nps Score Already have BeyondTrust Remote Support? ### All BeyondTrust Remote Support Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is BeyondTrust Remote Support used for? ](/discussions/what-is-beyondtrust-remote-support-used-for) What is BeyondTrust Remote Support used for? [ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software)[ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software)[ Privileged Access Management (PAM) Software ](https://www.g2.com/tags/privileged-access-management-pam-software) * * * \<0\>0\>Upvotes 0 * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+BeyondTrust+Remote+Support+questions+and+get+answers+from+expert+users+in+our+BeyondTrust+Remote+Support+Discussions+section.&title=BeyondTrust+Remote+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=BeyondTrust+Remote+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=BeyondTrust+Remote+Support+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss%0aAsk+BeyondTrust+Remote+Support+questions+and+get+answers+from+expert+users+in+our+BeyondTrust+Remote+Support+Discussions+section.) 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[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Remote Support Software ](https://www.g2.com/tags/remote-support-software)[ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software)[ Privileged Access Management (PAM) Software ](https://www.g2.com/tags/privileged-access-management-pam-software) * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+BeyondTrust+Remote+Support+questions+and+get+answers+from+expert+users+in+our+BeyondTrust+Remote+Support+Discussions+section.&title=BeyondTrust+Remote+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=BeyondTrust+Remote+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=BeyondTrust+Remote+Support+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss%0aAsk+BeyondTrust+Remote+Support+questions+and+get+answers+from+expert+users+in+our+BeyondTrust+Remote+Support+Discussions+section.) 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[ Remote Support Software ](https://www.g2.com/tags/remote-support-software)[ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps) * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+BeyondTrust+Remote+Support+questions+and+get+answers+from+expert+users+in+our+BeyondTrust+Remote+Support+Discussions+section.&title=BeyondTrust+Remote+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=BeyondTrust+Remote+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=BeyondTrust+Remote+Support+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss%0aAsk+BeyondTrust+Remote+Support+questions+and+get+answers+from+expert+users+in+our+BeyondTrust+Remote+Support+Discussions+section.) 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[ Remote Support Software ](https://www.g2.com/tags/remote-support-software)[ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps) * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+BeyondTrust+Remote+Support+questions+and+get+answers+from+expert+users+in+our+BeyondTrust+Remote+Support+Discussions+section.&title=BeyondTrust+Remote+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=BeyondTrust+Remote+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=BeyondTrust+Remote+Support+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss%0aAsk+BeyondTrust+Remote+Support+questions+and+get+answers+from+expert+users+in+our+BeyondTrust+Remote+Support+Discussions+section.) 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[ Remote Support Software ](https://www.g2.com/tags/remote-support-software)[ Remote Desktop Software ](https://www.g2.com/tags/remote-desktop-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps) * * * \<0\>0\>Upvotes 0 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+BeyondTrust+Remote+Support+questions+and+get+answers+from+expert+users+in+our+BeyondTrust+Remote+Support+Discussions+section.&title=BeyondTrust+Remote+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=BeyondTrust+Remote+Support+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=BeyondTrust+Remote+Support+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss%0aAsk+BeyondTrust+Remote+Support+questions+and+get+answers+from+expert+users+in+our+BeyondTrust+Remote+Support+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=BeyondTrust+Remote+Support+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss%0aAsk+BeyondTrust+Remote+Support+questions+and+get+answers+from+expert+users+in+our+BeyondTrust+Remote+Support+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/beyondtrust-remote-support/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "Product Avatar Image") ### Have you used BeyondTrust Remote Support before? Answer a few questions to help the BeyondTrust Remote Support community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbeyondtrust-remote-support%2Fdiscuss%3Fsmall_ask%3Dbeyondtrust-remote-support) No ## Top Contributors in BeyondTrust Remote Support 1 ![GUNASEKARAN S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GUNASEKARAN S.") GS Loading... ### [GUNASEKARAN S.](https://www.g2.com/users/8acbad41-816e-42da-b2a5-faaeca226bec "GUNASEKARAN S.") System Engineer 1 pt 2 ![Qhoua L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qhoua L.") QL Loading... ### [Qhoua L.](https://www.g2.com/users/76239403-9ece-40a4-96c1-e0bdfc7b5cd8 "Qhoua L.") Field Service Tech 1 pt 3 ![Rabbani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rabbani S.") 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