--- title: BeyondTrust Remote Support Reviews meta\_title: 'BeyondTrust Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 388 reviews by the users' company size, role or industry to find out how BeyondTrust Remote Support works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 388 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # BeyondTrust Remote Support Reviews & Product Details Visit Website BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support * * * Product Website BeyondTrust Remote Support Seller [BeyondTrust](https://www.g2.com/sellers/beyondtrust) Discussions [BeyondTrust Remote Support Community](https://www.g2.com/products/beyondtrust-remote-support/discuss) Languages Supported German, English, French, Italian, Japanese, Dutch, Portuguese, Spanish, Turkish, Chinese (Simplified) Solution Type All-in-One Overview by Lucy Ash Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/beyondtrust-remote-support/pricing) ## BeyondTrust Remote Support Integrations (6) What do users say about integrations? Verified by BeyondTrust Remote Support [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") FortiClient ](https://www.g2.com/products/forticlient/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshservice ](https://www.g2.com/products/freshservice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAML Single Sign-On ](https://www.g2.com/products/saml-single-sign-on/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews) Show More ![Juan Miguel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Miguel B.") JB Juan Miguel B. Administrador Mid-Market (51-1000 emp.) 6/8/2026 "Solid and intuitive platform, but with room for improvement in automation and analytics" 3.5/5 What do you like best about BeyondTrust Remote Support? What I like most about BeyondTrust Remote Support is the ease with which it allows for secure remote assistance to users and systems from a single platform. The interface is intuitive and facilitates session management, reducing the time needed to resolve issues. Integration with corporate tools and authentication systems simplifies support processes and improves the traceability of interventions. The performance during remote connections is stable and smooth, even in distributed environments, which helps increase the productivity of support teams. Additionally, the auditing, session logging, and privilege control features provide a high level of security and regulatory compliance. The solution offers a good return on investment by reducing travel and speeding up problem resolution. The technical support and available documentation also stand out, making both the implementation and daily use of the platform easier. The reporting and analysis capabilities allow for better visibility of activity and continuous optimization of remote support processes. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? Although BeyondTrust Remote Support offers a very comprehensive solution for secure remote assistance, I would like to see more intelligence and automation capabilities integrated into the platform. For example, more advanced features to analyze incident trends, identify recurring issues, or suggest resolution actions could help further reduce support times. It would also be useful to have more customizable analytics dashboards and proactive recommendations based on the tool's usage. Overall, it is a solid platform, but there is room for improvement in intelligence and advanced analytics functionalities. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? BeyondTrust Remote Support solves the challenges related to secure remote assistance for users and distributed teams. Before using the platform, support tasks required more coordination time and offered less visibility over the actions taken during interventions. With BeyondTrust, we can establish secure remote connections quickly, manage access privileges, and maintain a detailed record of sessions for auditing and compliance purposes. This has improved the efficiency of the support team by reducing incident resolution times and minimizing the need for travel. Additionally, the integration, reporting, and analysis capabilities allow us to identify trends and optimize support processes. As a result, we have improved productivity, strengthened security, and achieved a better return on investment in our remote support operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Enterprise (\> 1000 emp.) 4/2/2026 "Powerful Shell Access and File Transfers, but UI and Documentation Need an Update" 3.5/5 What do you like best about BeyondTrust Remote Support? I like the functionality that lets me connect and work behind the scenes directly in the shell, or transfer files without having to take over someone else’s mouse and keyboard. I also appreciate being able to have the API handle jump client group joins. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? The UI feels a bit dated and stale. The documentation also leaves a lot to be desired, especially when you’re standing it up or trying to implement new features. Performance is generally pretty good, but it does hitch at times, and the lack of AI functionality within remote support is disappointing. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It lets me connect to end users remotely and help them get their computers fixed and running again. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Firdavs S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Firdavs S.") FS Firdavs S. Owner/Founder Small-Business (50 or fewer emp.) 1/24/2026 "Secure and Versatile Remote Support, But Pricey" 4/5 What do you like best about BeyondTrust Remote Support? I like the strong security that BeyondTrust Remote Support offers, as it's important for keeping our data and systems accessible only to authorized users. I also appreciate the cross-platform support, which allows the software to work on desktops, laptops, and mobile devices. This feature is very good and useful for IT teams like mine. Additionally, the initial setup was pretty easy, and the interface is user-friendly, making it quite simple to get used to. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? I find the cost and the complexity of BeyondTrust Remote Support to be a pretty big problem for me. The interface might be a bit complicated and the price seems to be more expensive than simpler tools like TeamViewer or AnyDesk. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? I use BeyondTrust Remote Support to connect to devices in my IT team, control screens remotely, and eliminate the need for physical presence. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: G2 invite ![Pablo G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo G.") PG Pablo G. Project Engineer Mid-Market (51-1000 emp.) 4/29/2026 "Centralized Access to Client VMs with an Intuitive UI/UX" 4/5 What do you like best about BeyondTrust Remote Support? I can jump to all aor clients VMs in a centralized way with a very intuitive UI/UX. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? It can be quite difficult to configure the first time. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Access all our clients VMs on a centralized interface. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/16/2025 "Efficient Remote Support with Simple Setup" 4/5 What do you like best about BeyondTrust Remote Support? I find BeyondTrust Remote Support very useful due to its simplicity and lack of unnecessary features. The user interface is straightforward, showing only what I need, and interactions are almost in real-time with no noticeable lag, ensuring efficient issue resolution without stress. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? I'm not sure if BeyondTrust Remote Support provides a calling facility, which means I have to use Teams for communication. If the app does not include this feature, it would be beneficial to have it integrated. While I think there's a chat option, I am uncertain about the availability of a calling option. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? I find BeyondTrust Remote Support solves my technical issues swiftly, providing remote support without lag, reducing stress and length of sessions, and improving efficiency with straightforward setup by the desktop team. Review collected by and hosted on G2.com. Show More 10/23/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite CP Charles P. Solution Provider Small-Business (50 or fewer emp.) 10/21/2025 "Excellent Remote Access Features, But Concerns Over Lifetime License Value" 4/5 What do you like best about BeyondTrust Remote Support? Ease of access to remote desktops is the top seller with this product. This includes the great file transfer, as well as access to all the workstation details like Registry, Services, Processes etc. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? This is a very expensive product and we purchased a lifetime license. Perpetuality looks to be endangered. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? It makes providing detailed support very easy. It also allows us to "train" users to solve the minor issues they could learn to deal with themselves. We are also able to accomplish many tasks without disturbing the client, using the "Hidden" setting of Quiet Mode. We discovered that the slightest indication of a support presence on an endpoint was disruptive to the user. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Srinivasan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srinivasan G.") SG Srinivasan G. Network security Manager Mid-Market (51-1000 emp.) 7/8/2024 "BTRS" 4/5 What do you like best about BeyondTrust Remote Support? Multiple technicians can join a session simultaneously, with clear role assignments and controls. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? While integrations exist (e.g., ServiceNow, Jira), deeper native integrations with SIEM and SOAR platforms could be improved for better incident response automation. Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Any thing related to access issue. They are proving remote support . It's really helping us to show the live TS Review collected by and hosted on G2.com. Show More 7/28/2025 Validated ReviewerIncentivizedSource: G2 invite ![Dave M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave M.") DM Dave M. T Mid-Market (51-1000 emp.) 6/13/2025 "Trust but Verify" 4/5 What do you like best about BeyondTrust Remote Support? The ability to verify with accurate and current data. Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? Data updates may not be as current as .you think Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Verification of specific coverage forms and endorsements to conform to contractual agreements. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anant J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant J.") AJ Anant J. Technical Account Manager Hospital & Health Care Enterprise (\> 1000 emp.) 11/6/2024 "Mediocre Remote Management tool" 3.5/5 What do you like best about BeyondTrust Remote Support? Easy to use, manage remote machines, transfer sessions, one click session key generation Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? UI is not intuitive. Remote management looks tedious Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Helps me provide remote support through 1 click session key generation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Furqan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Furqan B.") FB Furqan B. Analyst System Engineer Mid-Market (51-1000 emp.) 11/25/2024 "Pam" 4/5 What do you like best about BeyondTrust Remote Support? It's good to authenticate with linux server as well Review collected by and hosted on G2.com. What do you dislike about BeyondTrust Remote Support? I have used vscode ssh extention and I am unable to access the linux server using vscode extention Review collected by and hosted on G2.com. What problems is BeyondTrust Remote Support solving and how is that benefiting you? We able to see all user connections with secure method Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ## Questions about BeyondTrust Remote Support? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about BeyondTrust Remote Support ](https://www.g2.com/products/beyondtrust-remote-support/discussions/new) GU Guest User • Last activity over 4 years ago What is BeyondTrust remote support? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) GU Guest User • Last activity over 1 year ago What is BeyondTrust Remote Support used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) [ View all Discussions ](https://www.g2.com/products/beyondtrust-remote-support/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months ### Average Discount 12% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/beyondtrust-remote-support/pricing) ## How much does BeyondTrust Remote Support cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 11 purchases. Get Price Estimate BeyondTrust Remote Support Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/beyondtrust-remote-support-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_835184e44732dba2f0ee21995c2e73ad/screenconnect.png "Product Avatar Image") ScreenConnect 4.7/5(504) [ Compare Now ](https://www.g2.com/compare/beyondtrust-remote-support-vs-screenconnect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,104) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-beyondtrust-remote-support) ##### ##### BeyondTrust Remote Support Features Administration File Sharing Screen Sharing File Sharing Security Data Encryption Compliance Maintenance Remote Reboot Communication Text Chat Screen Annotations [ View More Features ](https://www.g2.com/products/beyondtrust-remote-support/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![AnyDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnyDesk") AnyDesk 4.5/5(1,104) ](https://www.g2.com/products/anydesk/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/beyondtrust-remote-support/competitors/alternatives) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop) [Remote Support](https://www.g2.com/categories/remote-support)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Remote Desktop](https://www.g2.com/categories/remote-desktop)[Privileged Access Management (PAM)](https://www.g2.com/categories/privileged-access-management-pam) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Mindbody worth it for a growing fitness studio, or does ABC Glofox deliver a more focused gym management experience at a lower cost for independent operators?](https://www.g2.com/discussions/is-mindbody-worth-it-for-a-growing-fitness-studio-or-does-abc-glofox-deliver-a-more-focused-gym-management-experience-at-a-lower-cost-for-independent-operators)[Top tools for tracking container performance](https://www.g2.com/discussions/top-tools-for-tracking-container-performance)[What platform offers the best mobile app creation features?](https://www.g2.com/discussions/what-platform-offers-the-best-mobile-app-creation-features) [What are the highest rated mobility consulting firms for enterprise digital transformation initiatives?](https://www.g2.com/discussions/what-are-the-highest-rated-mobility-consulting-firms-for-enterprise-digital-transformation-initiatives)[Which theater venue management platforms have the strongest operational case studies from major performing arts organizations?](https://www.g2.com/discussions/which-theater-venue-management-platforms-have-the-strongest-operational-case-studies-from-major-performing-arts-organizations)[Pros and Cons Details](https://www.g2.com/products/beyondtrust-remote-support/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)