Holiday Property Management Software

Like any software, they are improving things. I like this way better than Guesty, but one of my main reasons for changing was the improved API integration with Airbnb which allows the selection of who the message sender is in Airbnb when sending messages from Hostaway. This is not perfect as you cannot set a default sender, which I didn't know. However, I raised this concern and got a very nice email from the development team letting me know they will actively work on this. They are even leaving my ticket open to let me know once it has been completed. This is such a far cry above the service level of Guesty, I can't even begin to tell you. Review collected by and hosted on G2.com.

Like any good STR PMS - this helps me manage all of my calendars, communications, and automations in one place for all my distribution channels. This software is just much easier to use than the previous one I was on (Guesty). One of my chief complaints with Guesty is that you cannot call in for support, and their software is unnecessarily complicated. Nothing is intuitive, not even setting names. Many times when I got stuck, I would spend more than an hour on instant message with support trying to resolve a problem, only for them to say they couldn't resolve it because they were on the wrong team and needed to escalate it, which meant it wouldn't get solved for several more business days, and would have to be resolved by email. Even then, many times, they didn't correctly understand my problem for whatever reason. Hostaway solves this by using intuitive user-friendly UX, and they have support members who speak great English, and are 24/7 available and ready to help solve your problems. Review collected by and hosted on G2.com.

Sometimes it logs me in and gets stuck on a lease. Review collected by and hosted on G2.com.

AppFolio Property Manager improves communication with tenants and prospects in leasing, is easy to navigate, and loads quickly, enhancing efficiency. Review collected by and hosted on G2.com.

In email campaigns, Entrata has an AI feature to help with mass emails. However, the AI doesn’t use Entrata’s merge fields so you need to delete the AI attempts at merge fields and replace with Entrata’s, creating concern over using AI at all until fixed as it hurts the brand to miss an edit Review collected by and hosted on G2.com.

The Entrata dashbord provides an all-in solution to organizing our on-site team's day-to-day and helping our corporate team have a great snapshot of what is going on at the property and how to best aid our teams. This has allowed for a reduction of calls and emails as everything is easily accesible. Review collected by and hosted on G2.com.

I don't have much negative to say about Innago. The one thing they could improve is having more of a call center. Sometimes you want to talk to a person immediately instead of leaving a message. Review collected by and hosted on G2.com.

Innago solves the problem of collecting rents, communicating with tenants, and monitoring invoices effectively, keeping me connected with tenants. Review collected by and hosted on G2.com.

The accounting aspect for service providers still lacks visibility and clarity. Cleaning agents do not have access to a summary dashboard with their completed, uncompleted tasks, and the associated amounts. As a result, they frequently send me invoices that do not always match the RentalReady schedule, which leads to unnecessary manual checks. A dedicated module or better tracking would greatly improve consistency and save everyone time. Review collected by and hosted on G2.com.

RentalReady allows me to solve several recurring issues in my business: managing booking flows, coordinating between owners, travelers, cleaning and maintenance teams, as well as centralizing information. I save time, avoid human errors, have a clear view of schedules, and my travelers automatically receive essential information, which greatly improves my satisfaction rate and overall rating. Review collected by and hosted on G2.com.

There are not many things I dislike about ResMan, but there is room for growth. One area that could be improved is the waiting list functionality. For example, when managing a parking waitlist, it is difficult to adjust the order fairly when someone needs to be moved up. Even if a person receives a spot earlier, the list numbering does not automatically update for the remaining residents. This makes it harder to clearly reflect the true order of the waiting list and can cause confusion when tracking positions. Review collected by and hosted on G2.com.

ResMan helps solve the challenge of managing recertifications in affordable housing. In our property, residents’ incomes often need to be reviewed outside of the annual cycle through interim recertifications. ResMan makes this process more flexible and organized by allowing us to create, and update income changes accurately when they occur. This helps ensure compliance while reducing manual work and confusion around income reviews. Review collected by and hosted on G2.com.

I need to tell how their customer service is TERRIBLE and, even though I used them for years, I probably won't any longer because they don't take care of their customers. Customer service and billing discretion need SIGNIFICANT improvement. They take a LONG time to even address issues and, a same-day payment issue caused by a card change was resolved within approximately one hour (of my learning of it), yet resulted in permanent loss of a legacy rate with no escalation path or discretion applied. The ticket was later closed due to a holiday without resolution (both instances happened over holidays - Christmas and New Year respectively - not during working hours). This wasn't a product failure- it was a customer experience failure. Policies were enforced rigidly without consideration of timing, intent, or customer tenure (I'd been using them for years). A clearer escalation process and reasonable grace for same-day issues would greatly improve trust and retention. Review collected by and hosted on G2.com.

I used Hospitable.com to automate my vacation rentals, especially guest communications, housekeeping workflows, and pricing, which saves me time by reducing repetitive tasks. Review collected by and hosted on G2.com.

Not able to create a new report wihtut usisng a pre-defined one as a base. Sometimes fileds I want to combine doesnt appear in the same report, making me merge the data outside the app. Review collected by and hosted on G2.com.

Keeping all the records related to a condominium. from ownersip, tenancy, service request, violations, budget, public records for the owners. Review collected by and hosted on G2.com.

I think the interface of Wheelhouse could be cleaned up and simplified a little bit. Review collected by and hosted on G2.com.

I use Wheelhouse to predict pricing for my Airbnb listing, eliminating guesswork. It provides a snapshot with data analytics, allowing me to quickly assess pricing trends and bookings. Review collected by and hosted on G2.com.

If I had to pick something least helpful, I’d say the system can be a little buggy with uploading or viewing pictures, and it would be great if the conversation feature with residents was tied directly to work orders. Review collected by and hosted on G2.com.

Requiring photos for inspections. Tracking work order completion and correspondences with residents. Review collected by and hosted on G2.com.

The biggest downside is definitely the wait time for rent payments. It usually takes about 3 to 4 business days for the money to actually hit my bank account, which feels a bit slow compared to using something like Zelle or Venmo. Review collected by and hosted on G2.com.

it mainly solves the headache of trying to manage everything manually.before using it, i was juggling spreadsheets,paper applications and random text messages.The biggest benefit is just how much time it saves me , I can find a tenant and get a lease signed without ever having to meet in person to exchange paperwork. It makes my small rental business look and feel much more professional Review collected by and hosted on G2.com.

I would say one of the biggest downsides in Prism is not knowing where to look for certain actions. Different actions can be selected from the checkboxes on the left, the three dots on the right, the actions tab at the top of the screen, and within the workorders/PMs themselves. This makes is confusing know where to look for specific actions.

Our company has also had issues with the communications section, which is different from the original building engines layout. Review collected by and hosted on G2.com.

Building Engines allows us to automate the process of entering work order requests from tenants which is a huge consolidation of time. As an overall system it holds a wide variety of property specific information in one place including tenants, equipment, work orders, communications, COI's and contracts. Review collected by and hosted on G2.com.

Currently no dislikes. The platform is working as designed and easy to understand. Review collected by and hosted on G2.com.

Not having to constantly adjust rates for seasonality is a big plus and frees up more time for other projects. The pricing suggestions are always on point and very helpful! Review collected by and hosted on G2.com.

There is a steep fee for users that pay their rent through the portal. Review collected by and hosted on G2.com.

Renters are able to communicate through the portal, submit service requests, and report any issues they encounter. The platform also allows tenants to pay their rent using a credit card. Review collected by and hosted on G2.com.

I have been waiting on the newsletter feature to be up and running for some time. Review collected by and hosted on G2.com.

Flamingo Resident Engagement Platform provides an intuitive, quick, and easy way to communicate with residents, better than email. It offers excellent responsive customer service and helpful training sessions for setup. Review collected by and hosted on G2.com.

Like many software there some always going to be downsides. In the case of Property Matrix, it is web-based so if their server is down things can run a little slowly or no access at all. However, so far with my 1-year experience with PM, the server was a non-issue. Review collected by and hosted on G2.com.

Property Matrix helps to streamline leases and tenant connection. In other words, everything lease, such as rent, lease signing and tenant communication in one package. Review collected by and hosted on G2.com.

While Ciirus offers a variety of self-help resources, I often find that they don’t quite get me to the finish line. More often than not, I end up reaching out to a Ciirus rep for guidance—and honestly, that’s where the real value is. Their team is always helpful, knowledgeable, and quick to get me back on track. Review collected by and hosted on G2.com.

One of the biggest benefits for me is having all our reservation information in one place. It makes things so much easier—no more jumping between systems or digging through emails. Ciirus helps keep everything organized and accessible, which saves time and cuts down on mistakes. It’s just a smoother way to manage bookings and guest info. Review collected by and hosted on G2.com.

I honestly can’t think of anything. Up to this point they have been truly amazing. Their people make the difference. I really mean that…

George, Talia and Vicki to be specific. SnapInspect would not be as valuable to me without them. Review collected by and hosted on G2.com.

Time.

In the past I would inspect a property taking a ton of notes and photos, then go back to the office and spend approximately 4-5 hours creating a report that would be user-friendly to my client.

Now after I do the inspection, I spend maybe 30 minutes editing the report and correcting my spelling errors then it’s done.

So SnapInspect provided me a way to save something that can’t be replaced…time. And lots of it. Review collected by and hosted on G2.com.

While the accounting is a perk and works (yes, it works), it could use a lot of work. For example, you have to process fees/payments one at a time rather than being able to process all at once by "selecting all". While this may seem minimal, it is a literal time killer having to process each transfer individually once a month. Additionally, the reconciliation tab isn't a huge help, so it would be nice to hide it all together. Review collected by and hosted on G2.com.

Managing all properties all in one place alongside account tracking, payments, and on demand user statements. I was having to do all that individually and reconcile each month individually prior to moving over to TenantCloud. Review collected by and hosted on G2.com.

With a large portfolio of properties, the roll-out and integration of Knock was more challenging and complex than expected. It would be nice to have an easier and faster set-up process. Review collected by and hosted on G2.com.

The Knock CRM has empowered our leasing and operation teams. It has helped us improve the leasing, touring, and resident experiences. Knock also has streamlined and simplified workflows. Review collected by and hosted on G2.com.