Building Engines Reviews & Product Details

I really enjoy the transparency in tenant communication that Building Engines offers. Anyone who uses the platform can communicate with tenants and maintain a historical record of those conversations for future reference, which is especially helpful for billable charges and reoccurring events. Our tenants and staff are able to submit work orders via the app or desktop and track, in real time, completions and updates. That visibility makes follow-up much easier and helps ensure tenant satisfaction stays a priority.

Building Engines has also solved time management issues for us. The ability to create an invoice directly from a work order is a great feature; before the software, all invoicing was done manually in Excel. Now the information is streamlined and organized in a way that substantially reduces human error, and it has increased our tenant service revenue. the Invoices look very professional and can be designed to include any background information relevant to the request. The initial setup was fairly easy, and the support we received was exceptional, which made the process feel seamless overall. I appreciate that there are many service modules to choose from based on your operational needs and it's all for a reasonable cost, considering it includes 24/7 customer support if ever needed. I highly recommend this platform and would give it a nine. Review collected by and hosted on G2.com.

I don't currently have dislikes for the system. Its working great so far in the early stages. Review collected by and hosted on G2.com.

Building Engines makes managing properties simple & efficient. I love how it centralizes work orders, compliance tracking, and tenant communications—all in one user-friendly platform. Implementation was straightforward, the platform is intuitive, and I use it weekly. Integration across multiple properties is seamless. I also enjoyed the Prism courses on JLLT University, which helped me earn my Prism User Certification. Review collected by and hosted on G2.com.

I don’t really have any dislikes—Building Engines is very user-friendly. The one time I had an issue with the filter not properly separating users between my two properties, a software update resolved it, and I haven’t encountered any problems since then Review collected by and hosted on G2.com.

I find Building Engines quick, easy to use, and scalable. The automated PPMs are really helpful in connecting me with contractors and my FM efficiently and transparently. I appreciate that it provides tenants a good platform to log jobs. The user interface is another aspect I enjoy, as well as the fact that contractors can be notified of things using the portal, and tenants can see them if I allow it. I also like using the scheduled POs for contracts, the comments section, and tenant compliance. Review collected by and hosted on G2.com.

The audit trail data isn't great, specifically who gets notified and when. Also, I wish there was an option to undo actions within a short window. The initial setup was also done poorly by the team, and it was too much work overall. Centralizing the setup would have been better. Review collected by and hosted on G2.com.

I find Building Engines to be a really good platform, especially as it serves as a centralized go to platform where I can find all of my buildings and review all the work that has been accomplished at each location. I like the feature where I can pull reports and export Excel spreadsheets, which helps me do large data analysis. Review collected by and hosted on G2.com.

I wish it was better for searching. It opens so many options instead of just focusing on the ones I'm looking for, like work orders for one location. When you do a query, the computer doesn't know to focus on just the things you're looking for, and it takes a really long time for the system to analyze. Review collected by and hosted on G2.com.

I really like Building Engines because it's user-friendly and has ease of use. It's kind of like a one-stop shop that makes my life easier, helping with managing and maintaining workflow, and improving visibility and communication with all parties, including tenants and contractors. I also appreciate the live status updates, emails, notifications, and such, which are really good. Review collected by and hosted on G2.com.

When we create a work order in Prism, it needs to transfer and sync with the JLL internal platform called MRI. Right now, every 24, 48, or 72 hours, it just syncs, but sometimes it doesn't sync successfully. I'd suggest implementing a system where changes sync at the end of the day, regardless of the current time intervals, to avoid constant updates and improve efficiency. Also, a video upload feature would be great for the facilities related issues. The feature is there, however it seems crashing all the times. Review collected by and hosted on G2.com.

I like how easy it is to communicate with our tenants and staff. Whether it is a comment in a work order or sending out notices via the "Communications" tab, I can relay information out fairly quickly. I also love the customer support chat. If I have ever have a question on how to do something, I know I can rely on that service for answers. Review collected by and hosted on G2.com.

Some tenants say they do not receive notifications for Prism, even the "Welcome" email. I've tried adjusting settings, but that's something I need to adjust. Review collected by and hosted on G2.com.

I like that Building Engines has all its functionalities integrated in one place, which I believe could facilitate operations. I also find its environment friendly, which made the transition relatively easy. Review collected by and hosted on G2.com.

In the application specifically for iPhone, it often tends to stay stuck for a long time, as if the application needs to be closed and reinstalled because not all work orders load, but rather it remains in a sort of limbo. Review collected by and hosted on G2.com.

I like that the interface of Building Engines is nice and clean. It is mostly organized nicely, which means that I know where to go to find something or use one of the modules. For the most part, it covers everything we need to do. Review collected by and hosted on G2.com.

It's so slow. I don't know if it is because I have access to all of the properties and users as an admin for my company, but things take so long to load. The initial setup was difficult. Review collected by and hosted on G2.com.

I use Building Engines for a lot and I think the tenant emergency communication is great, and the building PM's really assist our engineering team. I love that it's very user-friendly, so tenants never have an issue getting set up. The mobile app is great because I can quickly assign work orders to my team through the app when I'm away from the office or my computer. I also appreciate the monthly Prism calls with Jordan—they're amazing. It's very convenient to have the monthly support calls with Building Engines to go over all the updates and any changes with the platform. Review collected by and hosted on G2.com.

Maybe upgrading the tenant experience aspect of it more, being able to include upcoming pop ups or events that are building specific. Maybe being able to post something in a bulletin board format so the tenants can browse all the upcoming events and RSVP. Review collected by and hosted on G2.com.

Building Engines(Prism) is very helpful as it keeps most of our property information all in one place. From Work Orders, building equipment, preventive maintenance schedules, COI's, Contracts, Tenant Communication, Emergency Notifications, and even a central location for our tenants to grab property documents, like our fitness waivers, tenant handbooks, and even emergency procedures. It's a great one stop shop for all building related activities. My tenants and I included like how there is both a web based application and mobile phone application that is easy to use while on the go during our fast paced work days.

The customer support is quick to respond when needing corrections made for vendors. It's so easy to use that our janitorial and security teams have implemented it into their day to day operations. Review collected by and hosted on G2.com.

Sometimes the process for getting new preventive maintenance tasks or even meter readings can be a challenge as these are not tasks we update on a frequent basis. BUT a quick submission of a help ticket and their customer service team is quick to respond with a fix. Review collected by and hosted on G2.com.