Building Engines Reviews & Product Details

Building Engines makes managing properties simple & efficient. I love how it centralizes work orders, compliance tracking, and tenant communications—all in one user-friendly platform. Implementation was straightforward, the platform is intuitive, and I use it weekly. Integration across multiple properties is seamless. I also enjoyed the Prism courses on JLLT University, which helped me earn my Prism User Certification. Review collected by and hosted on G2.com.

I don’t really have any dislikes—Building Engines is very user-friendly. The one time I had an issue with the filter not properly separating users between my two properties, a software update resolved it, and I haven’t encountered any problems since then Review collected by and hosted on G2.com.

I like how easy it is to communicate with our tenants and staff. Whether it is a comment in a work order or sending out notices via the "Communications" tab, I can relay information out fairly quickly. I also love the customer support chat. If I have ever have a question on how to do something, I know I can rely on that service for answers. Review collected by and hosted on G2.com.

Some tenants say they do not receive notifications for Prism, even the "Welcome" email. I've tried adjusting settings, but that's something I need to adjust. Review collected by and hosted on G2.com.

I use Building Engines for a lot and I think the tenant emergency communication is great, and the building PM's really assist our engineering team. I love that it's very user-friendly, so tenants never have an issue getting set up. The mobile app is great because I can quickly assign work orders to my team through the app when I'm away from the office or my computer. I also appreciate the monthly Prism calls with Jordan—they're amazing. It's very convenient to have the monthly support calls with Building Engines to go over all the updates and any changes with the platform. Review collected by and hosted on G2.com.

Maybe upgrading the tenant experience aspect of it more, being able to include upcoming pop ups or events that are building specific. Maybe being able to post something in a bulletin board format so the tenants can browse all the upcoming events and RSVP. Review collected by and hosted on G2.com.

Building Engines(Prism) is very helpful as it keeps most of our property information all in one place. From Work Orders, building equipment, preventive maintenance schedules, COI's, Contracts, Tenant Communication, Emergency Notifications, and even a central location for our tenants to grab property documents, like our fitness waivers, tenant handbooks, and even emergency procedures. It's a great one stop shop for all building related activities. My tenants and I included like how there is both a web based application and mobile phone application that is easy to use while on the go during our fast paced work days.

The customer support is quick to respond when needing corrections made for vendors. It's so easy to use that our janitorial and security teams have implemented it into their day to day operations. Review collected by and hosted on G2.com.

Sometimes the process for getting new preventive maintenance tasks or even meter readings can be a challenge as these are not tasks we update on a frequent basis. BUT a quick submission of a help ticket and their customer service team is quick to respond with a fix. Review collected by and hosted on G2.com.

We recently transferred from Building Engines to Prism. In comparison, I really like all the search and filtering features of Prism. As a company with 90+ properties in the system it is really helpful to be able to create your own layouts for filtering and customization.

I also really like the bulk update options, whether updating work orders, contact information, or property lists it is helpful to be able to do so in bulk all at once. Review collected by and hosted on G2.com.

I would say one of the biggest downsides in Prism is not knowing where to look for certain actions. Different actions can be selected from the checkboxes on the left, the three dots on the right, the actions tab at the top of the screen, and within the workorders/PMs themselves. This makes is confusing know where to look for specific actions.

Our company has also had issues with the communications section, which is different from the original building engines layout. Review collected by and hosted on G2.com.

The ease of use to enter work orders and isolate entries based on which users are at a particular facility. Also, the ability for Building Engines to automatically set a priority (Low, Emergency, etc) The system also automatically sends a text immediately to the contractor. Review collected by and hosted on G2.com.

The filters get a little of getting use to. That can be solved easily with hands on training with the contractor. Takes a couple mins. You can save your layout, which is wonderful! Review collected by and hosted on G2.com.

I appreciate Building Engines' simplistic and easy-to-work-with user interface. I can quickly access the areas of the program I need to, and even if minor updates are made, it is still easy to find what I need. Review collected by and hosted on G2.com.

I dislike changing/adding user access/controls for different people associated with my company. For example, I want to stop receiving notifications for certain things and add someone else's email for them, but I do not have access to edit that. When I put in a ticket, they tell me to contact the owner of the account, and she does not have access to adjust this either. Review collected by and hosted on G2.com.

I use Building Engines to keep my work orders in one place and organized. It's handy to make comments and add photos, and I like that I can view old work orders. Sometimes, instead of creating a new work order, I look to see if there was the same problem in the past and open the closed work order, which helps me see how the situation was handled before. The task prioritization feature keeps me focused since I have a lot to do and sometimes it's hard to prioritize. Overall, the initial setup was seamless. Review collected by and hosted on G2.com.

I cannot edit comments once I submit them. I cannot add a second paragraph to the comment. It would be great to edit a comment or delete it, particularly if you find you made a spelling error. Review collected by and hosted on G2.com.

I especially appreciate how it helps organize work orders and provides clear visibility across our team. It has definitely improved our workflow and communication. Review collected by and hosted on G2.com.

Integration gaps – connecting Prism with other systems (like accounting or HR software) isn’t always seamless. Review collected by and hosted on G2.com.

I find Building Engines to be extremely beneficial for my role in property management. I love how it makes it effortless for the entire team to stay informed about issues within the building. This system eliminates the need for one person to individually inform everyone, as everyone is already in the loop, which significantly reduces the volume of emails I receive regarding maintenance and access cards. This effective communication system streamlines our workflow, saving precious time and effort. I also appreciate being able to view the name, company, and location of someone who submits a work order. This feature is incredibly useful for following up with tenants and promptly addressing the specific locations of issues. Additionally, I found the initial setup process of Building Engines to be exceptionally easy and efficient, which greatly facilitated a smooth transition to using this system. Due to these features, I highly value Building Engines and have rated my likelihood of recommending it to a friend or colleague as a 10 out of 10. Review collected by and hosted on G2.com.

Allowing tenants to be able to edit their own name/company name would be helpful. Review collected by and hosted on G2.com.