TenantCloud Reviews & Product Details

I appreciate the integrations with TenantCloud from listing my apartment units when they are available to the ease in accepting applications and doing background checks. Review collected by and hosted on G2.com.

The payment gateway fees are too high. I don’t want to absorb this cost myself, and I also don’t want to pass it along to my tenants. Review collected by and hosted on G2.com.

I've been using Tenantcloud for over 6 months now and have come to really enjoy the ability to do everything, all in one place. Previously, I was having to manage properties in one platform, advertise in another, and store documents in the cloud. With Tenantcloud, I can do it all in one place. Additionally, I can invite tenants directly from the app when I am mobile, or work from the desktop if I am in the office. As a midsize property management company, I get the efficiency and streamlined ease of use without paying through the roof! Review collected by and hosted on G2.com.

While the accounting is a perk and works (yes, it works), it could use a lot of work. For example, you have to process fees/payments one at a time rather than being able to process all at once by "selecting all". While this may seem minimal, it is a literal time killer having to process each transfer individually once a month. Additionally, the reconciliation tab isn't a huge help, so it would be nice to hide it all together. Review collected by and hosted on G2.com.

TenantCloud is a solid, affordable property management platform that’s especially well-suited for small landlords and investors. It makes rent collection easy with online payments, offers a clean tenant portal for maintenance requests and communication, and keeps leases and documents organized in one place. While it doesn’t have the advanced accounting tools larger portfolios may need, it’s user-friendly, cost-effective, and a great option for owners who want simple, efficient property management without the overwhelmIing. Review collected by and hosted on G2.com.

TenantCloud has some drawbacks to consider. While it’s affordable and easy to use, many users find the accounting and reporting tools fairly basic, making it less ideal for larger or more complex portfolios. Customer support can be slow at times, and several useful features—like tenant screening—require paid add-ons. The mobile app works, but it’s more limited than the desktop version. Overall, it’s best suited for small landlords rather than growing property managers who need advanced tools. Review collected by and hosted on G2.com.

I like that tenantcloud has everything under one roof. I can screen tenants, I can market vacancies, I can manage the properties, collect rent, and management maintenance under one solution. The tenants can access me easily and it makes management of properties much easier. Review collected by and hosted on G2.com.

The payment processing isn't the best. It takes almost 7 days to receive money once a tenant pays. It also takes 7 days for owners to receive money once I send them the money. I think the payment processing time could be improved.

Also, the maintenance screen is a little clunky. It is hard to navigate through all of the maintenance requests if you have many open requests at one time. Review collected by and hosted on G2.com.

We like how it allows free wire transfers for rent payments. The software is very easy to use and simple. Our Tenants say using the app on the phone was very easy to set up and get the hang of. We've used the software to now list a property and it just made the whole process very streamlined from online applications, pasting a lease agreement we liked to already use in the software for tenants to sign, and even allowed them to digital sign. For the price and ease of use, i think we'll be sticking with them and I've began using it personally and for business. Review collected by and hosted on G2.com.

Have to manually add each expense and cant add bulk expenses or invoices. Review collected by and hosted on G2.com.

The absolute best feature is the price.

Second to the price, Tenantcloud is easy to use, and allow me to easily keep track of my rental property income and expenses. It allows me as a small rental property owner to have a professional appearance. Review collected by and hosted on G2.com.

Although I can do all the transactions one by one, I would like the ability to download my bank statement to excel, manipulate and assign income and expenses to certain properties and easily upload that to tenantclound straight from an excel spreadsheet. I would also like to have the option to display my screens in formats that better suit me. e.g. Be able to change The default display options Review collected by and hosted on G2.com.

connecting with Tenants for online payments and applications. Help center does respond and are helpful. I have submitted a few ideas and some have become available. Review collected by and hosted on G2.com.

Background checks are not great.

I also wish when I use a filter in accounting or leads that when I go back after looking at something it keeps the filter that I want. I also have to go back and filter. I also have multiple accounts and wish I could love into to my multiple accounts at once on my computer in different tabs.. So I have to constantly have to log out and back in. Review collected by and hosted on G2.com.

I use TenantCloud to manage my two rental properties, and it's been a great tool. It keeps applications, lease, payments, and tenant communication all in one place. Online rent collection is especially convenient and makes tracking payments easy. For small landlords who want an affordable way to manage properties without complicated software, it works really well. The initial setup was very easy because the platform walks you through most of the key steps, making onboarding fairly smooth. Review collected by and hosted on G2.com.

The interface can feel a little cluttered at times and some features take a bit of trial and error to figure out. Review collected by and hosted on G2.com.

I enjoy how easy a lot of things have become now that I have learned the software. Things like prorated rent, late fees, listing and checking if payments have cleared is useful. The auto-functions makes my life a lot easier. Review collected by and hosted on G2.com.

It does take a little while to learn to use the software and to find all of its functions. Giving users short live classes in small segments and knowing our pain-points would be a good idea. And continuing to make things user-friendly and intuitive is helpful. Review collected by and hosted on G2.com.

It is helpful that I have access to all of the tools that I need to manage and operate my property management business. I can communicate with tenants, owners, and service providers on one platform. It is the best! Review collected by and hosted on G2.com.

Some of the menu options are a bit confusing, and I don't like not being able to talk to a human when I call. Review collected by and hosted on G2.com.