AppWork Reviews & Product Details

We’ve been using this maintenance software for over a year now, and it’s been an absolute game-changer for our team. The ability to create customizable and recurring inspections has completely streamlined how we manage our maintenance schedules — no more missed checks or manual reminders! It’s intuitive, flexible, and saves us a ton of time.

On top of that, the customer support is outstanding. Every interaction has been quick, friendly, and super helpful. A special shoutout to Carol, who went above and beyond to make sure we were fully set up and confident using all the features. She’s a rockstar! Review collected by and hosted on G2.com.

If I had to pick something least helpful, I’d say the system can be a little buggy with uploading or viewing pictures, and it would be great if the conversation feature with residents was tied directly to work orders. Review collected by and hosted on G2.com.

I really appreciate how AppWork makes it very easy to put in a work order. Everything needed is already there, so all I have to do is enter the unit and state the problem, which simplifies the process significantly. This ease of use is incredibly valuable to me, as it streamlines managing resident work orders without unnecessary complications. Moreover, I found the initial setup of AppWork to be quite straightforward, which further enhances its user-friendly nature and makes the transition to using this tool a smooth experience. Review collected by and hosted on G2.com.

I dislike that not all the problem options are accurate in AppWork. This can be frustrating as it limits the ability to accurately categorize the issues being reported. I would appreciate having more options for different problems, specifically more category options, to better address the variety of issues that could arise. Review collected by and hosted on G2.com.

I have been using AppWork for the last six months to manage maintenance team work orders and other necessary reports for American Landmark, and I find it incredibly effective. I love that it simplifies everything related to work orders and reporting, making daily, monthly, and biannual tasks much more manageable. Another feature that stands out is its user-friendliness; my teams at both Solei on West Thomas and Citrine on 67th absolutely love using the application. Having everything accessible in one location on our cell phones significantly enhances usability and convenience. Additionally, I appreciated the very easy initial setup process, which made integrating AppWork into our routine smooth and straightforward. Overall, my high satisfaction with AppWork is emphasized by a perfect 10 out of 10 likelihood of recommending it to others. Review collected by and hosted on G2.com.

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I love AppWork because it impeccably tracks work orders and their locations, ensuring that our maintenance and service operations run smoothly and keeps us informed where problem areas may arise. I appreciate that it follows up with our residents to make sure they are satisfied with our services, which enhances our customer service experience. I am thrilled with AppWork's willingness to create any features we request, demonstrating their commitment to customization and adaptation according to our needs. What stands out the most is their distinctive edge over other products, as we have not encountered any other tools that match the capabilities of AppWork. Additionally, I found the initial setup of AppWork to be very easy, allowing us to integrate it into our operations without any hassle. Given these positive experiences, I am more than happy to recommend AppWork and confidently rate it a 10 out of 10 for its utility and effectiveness in supporting our business processes. Review collected by and hosted on G2.com.

I do not have anything dislikes. Review collected by and hosted on G2.com.

I love how AppWork is easy to use and very intuitive, making it simple for our team to navigate and utilize effectively. Its high level of customization allows us to tailor the software to meet our specific needs, making it incredibly adaptable to our processes. Having a dedicated representative to assist with customizations and communication has made the transition seamless for us, ensuring that we can implement changes smoothly whenever needed. The integration capabilities are superb as it syncs seamlessly with our property software, Rent Cafe (CRM IQ), and Yardi, streamlining our workflow across platforms. Previously using other software like Yardi Maintenance IQ and Leonardo 247, AppWork stands out as the easiest to integrate and implement, demonstrating its superior adaptability and user-friendly nature. Overall, I find AppWork to be an outstanding tool, and I would recommend it to anyone with a score of 10+. Review collected by and hosted on G2.com.

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I love using AppWork because it has significantly streamlined the process of conducting inspections during move-ins and move-outs, especially since we now need to document everything with photos. The app's ease of use stands out tremendously, making our daily operations far simpler and more efficient. Additionally, the customer service provided by AppWork is exemplary, with a team that is not only responsive but also continuously working on improving the software with regular updates. I particularly value the reporting capabilities as they allow me as an executive to easily track and monitor the activities of our maintenance teams. The seamless integration with other tools like Yardi further enhances its utility. The initial setup was remarkably straightforward and painless. Overall, the combination of its user-friendly interface, excellent support, effective tracking features, and competitive pricing is what made my team switch from Yardi's maintenance app. I am so satisfied with AppWork that I am very likely to recommend it to others, rating it a 9 out of 10 for recommendation. Review collected by and hosted on G2.com.

I am frustrated with the few glitches present in the photo capture feature and the data syncing process to Yardi. Although the development team is responsive and working on fixes, these issues can still be disruptive. Review collected by and hosted on G2.com.

I like how user-friendly AppWork is for my employees, including both maintenance technicians and office administrators. This ease of use significantly contributes to efficient day-to-day operations. I have found the ability to communicate creation, hold, and completion notes to the residents all through the app to be extremely helpful in maintaining a high level of resident satisfaction. The app sends notifications to residents for any new work orders as well as updates on the status of existing ones. This feature has been pivotal in reducing miscommunication and providing residents with immediate, up-to-date information without the need to call the office, wait for office staff to contact maintenance, and then relay information back. Additionally, the initial setup of AppWork was very easy, which facilitated a smooth transition from our previous product. I also thoroughly enjoy the responsiveness of the AppWork team, which adds to the product's overall reliability and efficacy in supporting our needs. Review collected by and hosted on G2.com.

I understand that the AI is learning, but every time a resident puts in a request for pest control, it autocorrects it to Roaches. This has caused multiple issues with pest control spraying for roaches instead of wasps, spiders, beetles, etc. Make ready calendar could use some improvement. I schedule in advance, and it populates to my technician same day. This has now flooded his task list with over 30 tasks that do not have the date that I listed on the make ready board. I wish there was a 'Scheduled for this date' option for the technicians to view. I wish there was an ability to add technicians to inspections. I don't know a lot about how the point system works, but it feels that the same 2 people are at the top each month when my techs have a high number of points and are not listed on the leaderboard. This could be user error, but just something to mention! Review collected by and hosted on G2.com.

I appreciate AppWork for significantly enhancing communication with residents, which reduces conflicts and improves client relations by providing consistent updates regarding work orders. I love how it streamlines maintenance tasks into one platform, helping us track and quantify the work done, thereby boosting the morale of our maintenance technicians. The feature that allows maintenance staff to input work orders directly when stopped by residents is incredibly useful, preventing tasks from being forgotten. The setup process, though initially confusing, was made easy through the weekly Q&A sessions and staff support, ensuring we had all the help and resources needed. Additionally, I find AppWork’s integration with Yardi seamless, which suits our operational needs perfectly. Overall, these features improve our workflow efficiency and help retain residents due to reliable and transparent communication. It's a tool that genuinely enhances our daily operations and is an asset for client satisfaction. Review collected by and hosted on G2.com.

I wish I was able to unmark units as ready on the make ready board, so they could be scheduled for additional turn items. Review collected by and hosted on G2.com.

I find AppWork incredibly easy to use, which enhances my productivity significantly. The initial setup process was seamless, requiring minimal adjustment time even for the Spanish-speaking members of my maintenance team. This ease of transition is invaluable, especially in a bilingual work environment. I also appreciate the insights I gain from the reporting feature to monitor my team's performance effectively. Furthermore, the hassle of verifying details like model numbers for ordering parts has been eliminated thanks to the communication improvements and ability to view photos from technicians, which saves me considerable time. One of the standout features of AppWork is its excellent customer service. The support team typically responds to my issues in less than 24 hours and offers weekly Huddleston sessions for our company, providing timely and multidimensional support. The ability to switch between English and Spanish built into AppWork facilitates effortless communication, further underscoring the accommodating nature of both the product and its support team. The software’s integration with our Okta platform enhances workflow efficiency by organizing all my apps in one place, which is especially fluid on a desktop. Lastly, AppWork's strong performance and these comprehensive benefits collectively make it an easy recommendation for me, earning it a score of 10 on a scale of 1 to 10. Review collected by and hosted on G2.com.

I dislike the lack of a dark mode in AppWork, as it would be easier on my vision and is a personal preference for better aesthetics. Review collected by and hosted on G2.com.

I find setting up AppWork very easy. It was straightforward to register and log in, and everything about AppWork is user-friendly. The user interface is extremely welcoming and simple, with large, easy-to-see elements, ensuring that I can navigate the platform effortlessly. I appreciate having all our inspections, work orders, and make-readies easily accessible to the corporate office via AppWork, which has eliminated the need for monthly walkthroughs of paper logs. This digital availability saves significant time and hassle. The mobile option provided by AppWork is a game-changer, allowing me to manage tasks on the go without relying on paper-based requests. I find the capability to close service requests while performing them extremely useful, allowing for real-time management and efficiency in handling tasks. I enjoy using the make-ready board that pre-populates from our management software, which saves me the time and effort of creating one every month. This integration and pre-population feature streamline my workflow significantly, allowing me to focus on other essential tasks. Review collected by and hosted on G2.com.

When placing a call from the app to the resident, they do not have the option of calling you back directly. They have to call the office. Review collected by and hosted on G2.com.