Hospitable.com Reviews & Product Details

I've been using Hospitable for over 7 years and it has become the central brain of my guest and cleaner operations. The automated messaging is unmatched — guests get the right information at exactly the right time without me lifting a finger. The cleaner coordination and scheduling automation has been just as valuable; my turnover process runs itself. After years of managing STRs across multiple markets, I can't imagine operating without it. It's one of the few tools I've used this long and still rely on daily. Review collected by and hosted on G2.com.

The only real pain point has been the VRBO connection — it's a bit finicky compared to the Airbnb integration. Syncing and automation don't always behave as seamlessly on the VRBO side, which can require some extra monitoring. That said, this feels more like a VRBO API limitation than a Hospitable problem. Everything else has been rock solid. Review collected by and hosted on G2.com.

I can now control multiple door locks for a property if you have multiple smart locks. Financial reporting has gotten much better over the last few years with a nice dashboard on top of exporting to csv.

Lots of townhalls to explain and introduce new features and submit feedback. Plenty of support options, and support responds quickly and with care. Review collected by and hosted on G2.com.

Only mild issue is the phone app (on android, but I heard iphone does it as well in the townhalls) logs you out once in awhile, and you need to log back in. Review collected by and hosted on G2.com.

I use Hospitable.com for managing my short-term rental and it's great because it helps me automate calendars across different OTAs, set my pricing dynamically, and manage my guest communication. I also really like how it manages my cleaning crew notifications and provides in-depth reporting on the performance of my STR. It's easy to use and understand, and I appreciate the good AI support assistant that helps me resolve most of my questions. The frequent feature updates are amazing, and the active community is great for bouncing ideas off of. Overall, it makes it really easy to use and be the one-stop shop for my STR needs. The initial setup was pretty easy, and the UI has only become easier over time. Review collected by and hosted on G2.com.

I wish there were more design options for the Direct Booking website and the guest portal. Since the guest portal isn't up to snuff, I have to use another vendor. Review collected by and hosted on G2.com.

I like to review metrics as they help me assess the current state of my business and plan for the future. I also appreciate the auto communication abilities, as the AI responses allow me time to review and customize a response while keeping my response rate up. Plus, AI will help free up time. The initial setup of Hospitable.com was easy, and I find it very useful. Review collected by and hosted on G2.com.

I need to get more comfortable with the functionality however I've had no problems or issues. It would be helpful to have functionality to build a customized digital guidebook for my property. Review collected by and hosted on G2.com.

I like the ease of use and the calendar sync functionality on Hospitable.com. Managing six properties in two countries with listings across multiple platforms can be challenging, so having a reliable calendar sync solution is critical, and Hospitable.com works very well for this. I also appreciate their very good customer service, which enhances the overall experience. Review collected by and hosted on G2.com.

The setup is long and could be optimized. We had some problems connecting the listings, but in the end it was all sorted out. Review collected by and hosted on G2.com.

I love working for Hospitable.com because it's so easy and smooth, and the communication is great. As a professional house cleaner taking care of Airbnb and Vrbo houses, I appreciate how they send me information and help me keep in contact with guests. This really improves our reviews because I'm able to communicate effectively. I also like that I don't have to wonder about what kind of people are coming in, as it gives me their phone numbers, past booking information, and I can see guest reviews. Overall, communication is the key to good service, and Hospitable.com nails it. Review collected by and hosted on G2.com.

The incentives for sending other clients to them aren't really good, but that’s okay. It keeps the cost low Review collected by and hosted on G2.com.

I use Hospitable.com to manage guest communications and calendar management for my rentals. I love how it automates common guest messages, customizing them with guest information, which is the #1 time saver for me. It ensures my calendars are synced across multiple platforms and even provides a direct booking website engine. The software is user friendly and feature rich without being overwhelming, making it easy for me to set up and manage as a single user-operator. The user interface is great; I can find what I need clearly and efficiently. The initial setup was great as well. Review collected by and hosted on G2.com.

Every once in awhile I'd like a more detailed customization. For example, I can set up autoresponders for things like 'questions about parking,' but Hospitable will often misinterpret whether guest messages require this specific response (i.e. when a guest tells me what number of cars they're bringing vs. when a guest asks for specific parking location information). Review collected by and hosted on G2.com.

I like that Hospitable.com is very easy to use, which makes handling guest information straightforward. I appreciate the ability to see details of every guest's visit, including all the charges, which ensures I have complete visibility over the bookings. I also like that I can tell where the bookings are coming from, knowing which website each guest used—a detail I lacked with my previous manager's system. Additionally, setting it up through my property manager was very easy. Review collected by and hosted on G2.com.

I honestly can't think of anything that is not satisfactory at this point. It is easy to use, with lots of information Review collected by and hosted on G2.com.

I like that Hospitable.com helps prevent double booking with real-time calendar synchronization and updates inconsistencies in listening information automatically across channels. I appreciate the hands-off hosting aspect with automated workflows for messaging, cleaning, and task management. The initial setup was fast, which was a plus for me. Review collected by and hosted on G2.com.

I find the lack of advanced features for managing a large portfolio challenging. I would like more options like upselling features, early check-in, and late check-out add-ons. Review collected by and hosted on G2.com.

I like the automations in Hospitable.com because they help reduce the time spent doing repetitive tasks. It automates guest communications and workflows for housekeeping and pricing, which is really helpful for managing my vacation rentals. Review collected by and hosted on G2.com.

I need to tell how their customer service is TERRIBLE and, even though I used them for years, I probably won't any longer because they don't take care of their customers. Customer service and billing discretion need SIGNIFICANT improvement. They take a LONG time to even address issues and, a same-day payment issue caused by a card change was resolved within approximately one hour (of my learning of it), yet resulted in permanent loss of a legacy rate with no escalation path or discretion applied. The ticket was later closed due to a holiday without resolution (both instances happened over holidays - Christmas and New Year respectively - not during working hours). This wasn't a product failure- it was a customer experience failure. Policies were enforced rigidly without consideration of timing, intent, or customer tenure (I'd been using them for years). A clearer escalation process and reasonable grace for same-day issues would greatly improve trust and retention. Review collected by and hosted on G2.com.