Hospitable.com Reviews & Product Details

I can now control multiple door locks for a property if you have multiple smart locks. Financial reporting has gotten much better over the last few years with a nice dashboard on top of exporting to csv.

Lots of townhalls to explain and introduce new features and submit feedback. Plenty of support options, and support responds quickly and with care. Review collected by and hosted on G2.com.

Only mild issue is the phone app (on android, but I heard iphone does it as well in the townhalls) logs you out once in awhile, and you need to log back in. Review collected by and hosted on G2.com.

I like to review metrics as they help me assess the current state of my business and plan for the future. I also appreciate the auto communication abilities, as the AI responses allow me time to review and customize a response while keeping my response rate up. Plus, AI will help free up time. The initial setup of Hospitable.com was easy, and I find it very useful. Review collected by and hosted on G2.com.

I need to get more comfortable with the functionality however I've had no problems or issues. It would be helpful to have functionality to build a customized digital guidebook for my property. Review collected by and hosted on G2.com.

I love working for Hospitable.com because it's so easy and smooth, and the communication is great. As a professional house cleaner taking care of Airbnb and Vrbo houses, I appreciate how they send me information and help me keep in contact with guests. This really improves our reviews because I'm able to communicate effectively. I also like that I don't have to wonder about what kind of people are coming in, as it gives me their phone numbers, past booking information, and I can see guest reviews. Overall, communication is the key to good service, and Hospitable.com nails it. Review collected by and hosted on G2.com.

The incentives for sending other clients to them aren't really good, but that’s okay. It keeps the cost low Review collected by and hosted on G2.com.

I use Hospitable.com to manage guest communications and calendar management for my rentals. I love how it automates common guest messages, customizing them with guest information, which is the #1 time saver for me. It ensures my calendars are synced across multiple platforms and even provides a direct booking website engine. The software is user friendly and feature rich without being overwhelming, making it easy for me to set up and manage as a single user-operator. The user interface is great; I can find what I need clearly and efficiently. The initial setup was great as well. Review collected by and hosted on G2.com.

Every once in awhile I'd like a more detailed customization. For example, I can set up autoresponders for things like 'questions about parking,' but Hospitable will often misinterpret whether guest messages require this specific response (i.e. when a guest tells me what number of cars they're bringing vs. when a guest asks for specific parking location information). Review collected by and hosted on G2.com.

I like the automations in Hospitable.com because they help reduce the time spent doing repetitive tasks. It automates guest communications and workflows for housekeeping and pricing, which is really helpful for managing my vacation rentals. Review collected by and hosted on G2.com.

I need to tell how their customer service is TERRIBLE and, even though I used them for years, I probably won't any longer because they don't take care of their customers. Customer service and billing discretion need SIGNIFICANT improvement. They take a LONG time to even address issues and, a same-day payment issue caused by a card change was resolved within approximately one hour (of my learning of it), yet resulted in permanent loss of a legacy rate with no escalation path or discretion applied. The ticket was later closed due to a holiday without resolution (both instances happened over holidays - Christmas and New Year respectively - not during working hours). This wasn't a product failure- it was a customer experience failure. Policies were enforced rigidly without consideration of timing, intent, or customer tenure (I'd been using them for years). A clearer escalation process and reasonable grace for same-day issues would greatly improve trust and retention. Review collected by and hosted on G2.com.

I really like that Hospitable.com is constantly adding new functionality and is open to new requests, which makes it a great company to work with. They continually add new functionality that often is a game changer in managing multiple properties on multiple platforms. I also really like the guest messaging feature that allows for extreme granularity while working from central messages. It's helpful to create slightly different messages for different booking platforms and have 'one source of the truth.' Their support during initial setup and implementing new functionalities was great. I also appreciate their bi-weekly Town Halls announcing new features and opportunities for early testing. Additionally, Hospitable integrates seamlessly with platforms like Airbnb, VRBO, and others for managing various aspects of my rentals. Review collected by and hosted on G2.com.

Nothing really - great product and great team behind the product. Review collected by and hosted on G2.com.

You get everything in one place, no matter which platform you’re renting on, and it also works perfectly for direct bookings. Hospitable keeps improving almost every week. Since I started, I’ve seen so many major updates: the use of AI, Direct Bookings, Dynamic Pricing with the ability to fine-tune through rule sets, the Guest Portal, and the Hospitable Community. There are honestly almost too many to mention – and these have all happened just in the last few months.

And not to forget their incredible support team. I don’t think I’ve ever waited longer than maybe 15 minutes for an answer – and they’re not only the sweetest, but also so understanding and endlessly patient, always making sure you get the best help possible. Review collected by and hosted on G2.com.

Well, there’s really not much. The only thing that’s difficult for me – but that’s something that can’t be generalised – is that I can’t take full advantage of everything they offer with Direct Booking. My properties are in Bali, where Stripe still isn’t available as a payment option, and as long as no other options are added, I won’t be able to make full use of it, which is a pity. And as far as I can see, there must be quite a few hosts in other countries facing the same problem. I do understand they need to focus on their main markets, but still … this is really the only thing I “dislike”. Review collected by and hosted on G2.com.

I have been using Hospitable.com for managing my short-term rentals, and I am thoroughly impressed with its user-friendly nature. Setting it up was easy, and the tutorials and help section provided ample support to answer most of our queries. The integration capability is phenomenal as it seamlessly works with our connected devices such as door locks and thermostats, allowing us to automate activation with booking schedules. I also appreciate the cost-efficiency it provides by collecting user information and payments through a direct site, which simplifies rebooking and listing management. Additionally, Hospitable.com offers excellent automation features with an AI assistant that writes and responds to guest reviews and connects smoothly with our cleaning crew to keep them informed. The calendar feature is indispensable for organizing everything in one place, enhancing our operational efficiency. The customer support team is remarkable, always easy to reach and quick to respond, making it highly reliable for property management. I really appreciate the affordability and comprehensive support that Hospitable.com offers. Review collected by and hosted on G2.com.

I don't find the notification system for upsells to be fully optimized yet. The current setup requires me to manually check for upsells, and it doesn't effectively notify my team or me when an upsell happens, nor do we receive a payout notification. This causes inefficiencies and requires manual oversight to manage upsells effectively. Review collected by and hosted on G2.com.

Hospitable is no longer pulling information from Airbnb if the listing is created in a language different than English. Review collected by and hosted on G2.com.

Go back to when Hospitable would pull data from Airbnb regardless of language Review collected by and hosted on G2.com.

Hospitable.com is a great tool for managing short term rentals. Easy to set up and easy to use. It takes a lot of the mundane management and day to day tasks and automates them. It works with multiple platforms and keeps everything in sync. The ability to automate check in/check out instructions, set lock codes with backup codes and automatically communicate with guests saves a ton of time. Also the sync with Quickbooks makes financial reporting easy. Review collected by and hosted on G2.com.

I would like better filters on properties. I get notifications on all properties but I only manage 3 and my team mate manages 6. It would be great if I could have it where I only got notified on the ones I manage. Review collected by and hosted on G2.com.