Property Matrix Reviews & Product Details


What is Property Matrix?

Property Matrix is a cloud-based property management solution geared towards apartment complexes and multi-family unit properties. It offers a full suite of applications for managing multiple properties: tenant and lease tracking, property accounting, building maintenance, CRM and online classifieds.

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Property Matrix Profile Details

Property Matrix Profile Details

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Languages Supported
English
Vendor
Property Matrix
Company Website
Year Founded
2001
HQ Location
Culver City, CA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
11
Twitter
@PropertyMatrix
Twitter Followers
220
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Property Matrix Reviews

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Property Matrix Reviews

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Office Manager
Retail
Small-Business
(11-50 employees)
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"Affordable and Easy to Use with Excellent Customer Service"

What do you like best?

Property Matrix has all the bells and whistles that we wanted, while still being affordable and easy to operate. Their customer service/support team is outstanding! Implementation of a new software is always troublesome, but their team broke it down, so it wasn't so overwhelming. They are available to answer our plethora of questions via chat, email or phone and have a great set of articles for self-guided help that answer many questions.

What do you dislike?

There are a few minor nuances that are odd, but they take customer feedback very seriously and are currently constructing an update that will remove those oddities. Again, their customer service/support team is outstanding!

Recommendations to others considering the product:

If you have questions, utilize their support team. They are there to help and they do a fabulous job!

What problems are you solving with the product? What benefits have you realized?

The classic problems of time management, accessing data whenever and wherever we need it, and fear of data loss due to a computer failure. We were using an old property management software that only lived on an old computer and took a long time to load each screen. By switching to Property Matrix, we have the benefit of a cloud-based service that allows us to access the program anywhere and loads quickly. We are also not beholden to one specific computer and can utilize our new hardware without fear of the computer crashing and mass data loss.

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AI
Mid-Market
(51-200 employees)
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"Works for what we need"

What do you like best?

The capabilities of this software are great! We can essentially run our entire rental business from this site! From accounting to marketing to maintenance. The reports are great as well! We are able to run tenant reports that show their individual transactions to help us understand their account. Tenants are also able to go online and make payments as well as submit maintenance tickets. These maintenance tickets are very easy for us to track and keep on top of. We have our maintenance team set up as a vendor so they only have limited access to any unnecessary information. The marketing aspect of Property Matrix is amazing! If you have pictures of your open units you can post to 7 different advertising websites including apartments.com and zillow, all with a click of a button! This helps cut down on my time to go to each site and manually post and update these.

What do you dislike?

Customer service could be more timely with their responses. They advertise custom reports but are not always eager to help you build them. We are currently working with them on customizing the online application to mirror what we have on paper.

Recommendations to others considering the product:

Ask questions! When PM replies they are very helpful. Always willing to customize your site to your liking!

What problems are you solving with the product? What benefits have you realized?

Property Matrix really helps keep me organized with our properties. I can stay on top of leases expiring and renewing them in a timely manner.

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Property Manager
Real Estate
Small-Business
(2-10 employees)
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"The best rental software I have ever used. Easy to learn and has short cuts that reduce steps."

What do you like best?

Property Matrix is a very thorough software. Easy to learn and customer service is the best. If there is not a report that you need, customer service will set one up for you. If you need customized field for data, they will also set those up.

What do you dislike?

Only con I have found is that if you run a report on the screen and leave the report section, you will have to totally rerun the report rather than just refresh .

Recommendations to others considering the product:

The staff will make the switch painless. Just send them the requested reports or files and they do all the work. Just be sure to check the results as sometime conversions can have a problem.

What problems are you solving with the product? What benefits have you realized?

We are now able to replace old out of date computers. Daily operation is quicker.

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Professional Writer
Writing and Editing
Small-Business
(Myself Only)
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"Impressive marketing for faster rentals"

What do you like best?

Property Matrix property management software includes excellent marketing capabilities. I can now prepare and post vacancy listings, print flyers, receive and follow-up on leads all from one convenient dashboard. I no longer need multiple programs to advertise my properties, and best of all, the cloud-based software allows me to manage everything from any location and any device.

What do you dislike?

I really am quite pleased with the overall programming available. The only thing I would improve upon is the background customization. It's a little difficult to read when you select a darker background image.

Recommendations to others considering the product:

The Property Matrix support staff has provided excellent service with both implementation and customization. They respond quickly and recommend solutions to problems based on experience in the property management field.

What problems are you solving with the product? What benefits have you realized?

The benefits are numerous when marketing vacant apartments and other properties. I've always found it challenging to know what and where to post listings for maximum visibility and response. Professional templates for ads, flyers and even websites, so I get the best exposure possible.

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UC
Enterprise
(1001-5000 employees)
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"comprehensive rental software"

What do you like best?

Property Matrix is one of the best rental software. The interface is easy to learn and flexible. Customer support is extremely helpful for even the basic tasks like report generation. You can easily integrate documents such as rental, lease agreement and other packages like credit screening software too.

Overall I would recommend it .

What do you dislike?

The only thing that may itch sometimes is the lack of manual register configuration for invoices but still overall it is a great software/

Recommendations to others considering the product:

Give a hands on to the software and you will like it defiitely

What problems are you solving with the product? What benefits have you realized?

Helps in rental management and accounts property for leasing

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UR
Small-Business
(2-10 employees)
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"Accounts Payable"

What do you like best?

I like how simple it is to pay a bill and to enter invoices.

What do you dislike?

I dislike how the front page of the tenant's info doesn't have their zip code and we have to look it up.

Recommendations to others considering the product:

It's a great program and you won't regret choosing them!

What problems are you solving with the product? What benefits have you realized?

Property Matrix has everything at one stop for us. We don't need more programs to run our day to day business like we use to need.

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AR
Enterprise
(10,001+ employees)
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"Efficient and Helpful"

What do you like best?

This is literally a one-stop shop for property management. The best part is that it is extremely user-friendly. Communicating with tenants and owners all through the site is awesome.

What do you dislike?

The price. Unless you're utilizing this at a high level (many units) the price would be staggering. If you're managing multiple units (at least 20 I would say) you could justify this price. $240 a month is really high if you're only casually managing properties.

Recommendations to others considering the product:

Make sure you look at the price before you switch completely. Also

What problems are you solving with the product? What benefits have you realized?

We tried the free trial for a bit. It made the communication with multiple parties very easy. It also held documents all in one location which was nice. The price ultimately was too high.

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U
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"Property Matrix Review"

What do you like best?

Property Matrix is a great product because of the ability to handle all my accounting needs and because tenants have the ability of submitting request directly into their own portal.

What do you dislike?

I would have to say that at this time I don’t have anything negative to say about this product.

What problems are you solving with the product? What benefits have you realized?

Being able to find a product that allows property managers the ability to keep track of accounting from multiple properties.

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IL
Small-Business
(2-10 employees)
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"Great software with great support"

What do you like best?

Great support team, willing to customize and scale for your particular needs, tons of features. I love the support so much that Ill mention it again.

What do you dislike?

Like with any software the initial setup is burdensome. But that is just the nature of the beast. Property Matrix made it so much easier than any other software we have used before.

What problems are you solving with the product? What benefits have you realized?

Providing online portal for clients.

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U
Mid-Market
(201-500 employees)
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"Very customizable"

What do you like best?

I am able to customize what features I need

What do you dislike?

Can be a bit difficult to operate. Is very customizable, but that can create too many options to pick from.

What problems are you solving with the product? What benefits have you realized?

Able to track the properties along with each tenant.

Property Matrix Pricing

Simple Pricing

Property Matrix Features

  • Reporting
  • Property Accounting
  • Company Financials

Property User Ratings

9.8
Ease of Use
Average: 8.6*
9.6
Quality of Support
Average: 8.2*
9.7
Ease of Setup
Average: 8.3*
* Property Management Category
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