Products

Provides a seamless experience for employees and lightens the load for HR.

Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WEM, Q

Abstrakt provides real-time call guidance and automated QA software that helps contact centers ensure compliance and mitigate risk. Abstrakt utilizes automated playbooks and real-time recommended responses to ensure your agents always say the right thing on calls. Plus with real-time call scoring within seconds after the call, Abstrakt decreases the need for manual QA.

VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time.​VQ Online™ is great for: (1) Large, multi-site, multi-channel centers or BPOs with internal and/or external QA functions that want to expand and/or consolidate QA results across all channels/s

Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.

Quality Professionals (Q-Pros) is a leading independent software QA and testing service provider. Our Testing Center of Excellence (TCoE) has dramatically helped us industrialize the testing process to deliver higher quality at a lower cost. We offer QA Consultation, Testing Services, and Standards and Guidelines (ISO, TMMi, etc.). Our quality consultants use our proven methodology to define and build a tailored QA Framework based on the gap analysis findings. They help our clients achieve t

Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.

Brevitaz is a software development and consulting agency that helps companies develop their software products & solutions by augmenting their in-house development team or by taking full ownership of end-to-end development of the product or modules of the product. Brevitaz specializes in data-oriented backends based on JVM languages (like Java, Scala, Kotlin, Groovy, Reactive stack), frontend development using modern frameworks (like React, Vue, Angular) and building highly scalable analyti

Dashworks is the secure AI knowledge assistant designed for enterprises. Featuring an industry-first AI that doesn't rely on data indexing to ensure maximum privacy. Unify all your company apps and knowledge bases to get accurate AI-powered answers. Access it on the web or add

QA Sphere is a test management system centered on simplicity and efficiency. Designed for teams seeking a lean approach to quality assurance, it provides essential tools that are intuitive and easy to use. Key features include: • QA Sphere offers a straightforward, no-frills interface that allows teams to set up, manage, and execute tests with minimal setup and training. • Focused Functionality: The platform prioritizes the most impactful features for test management, avoiding the complexity an

Itero is the AI Customer Simulation & AutoQA solution for modern, customer facing teams in insurance, lending, call centers, and SaaS sales. Build customer simulations in minutes from your ICP to train and certify SDRs, AEs, account managers, and service agents—at scale. Speed up onboarding for every go-to-market and support role, from sales teams to BPOs. Meet tough compliance and regulatory standards with comprehensive training scenarios and audit-ready certification. Automatically benc

1up is a new knowledge automation platform for Sales teams. Businesses use 1up to answer sales questions, RFPs, and security questionnaires 10x faster.

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

Yoong Solutions is an international custom software development company founded in Ho Chi Minh City, Vietnam. We employ over 200 vetted IT professionals who join client teams within 2-4 weeks, delivering effective solutions through dedicated teams and enterprise software development. ​ Yoong is a recognized leader in software development: - Featured on ITviec for top IT talent workplace - International compliances, such as ISO 2001, 14001, PDPD, - Proven track record with enterprise clients a

Starmind is the smartest, fastest and most intuitive way to connect employees to the expert knowledge they need. Its human-centric patented AI learns who knows what on any given topic and identifies the best colleague to help solve a problem, regardless of their title, department or location. Some of the world`s largest organizations are currently using Starmind to boost productivity, break down silos, retain knowledge, and help new joiners get up to speed. With a 95% resolution rate, it puts

EmberQA is an AI-powered quality assurance platform built for call centers and answering services that want to elevate customer experience while reducing manual QA work. Traditional QA methods review less than 1% of calls, leaving coaching opportunities, compliance risks, and performance insights hidden. EmberQA solves this by automatically pulling in call recordings from your existing phone system and using AI to review 100% of calls in minutes, against your own QA rubric. With EmberQA, every

BOTWISE makes it possible to save up to 90% of the time spent on searching and gathering information - for both your employees and clients. It helps manage distributed knowledge in organizations, designed specifically for teams that work with large amounts of information, data and repetitive queries on a daily basis. The solution uses AI and natural language processing (NLP) to efficiently search through thousands of files and systems. Custom algorithms can read data from any type of doc

SoftPak Financial Systems was founded in 1994 and specializes exclusively in enterprise software development, software integration and consultant placement for the financial sector. The company is headquartered in Wayland Massachusetts and has 100 employees worldwide, consisting of product and project managers, developers, QA experts. Our offshore development center, Matrix Systems, is ISO 9001:2015, ISO 27001 (ISMS) certified and working towards CMMI ML 3 with completed Class-C appraisal. SoftP

BeyondQA is an AI-powered quality management platform for contact centers, offering automated call audits, agent coaching, speech analytics, and customer experience insights—enabling organizations to scale QA without adding internal overhead.