# Best Enterprise AI Chatbots Software

## How Many Enterprise AI Chatbots Software Products Does G2 Track?

**Total Products under this Category:** 64

### Category Stats (Sep 2026)

- **Average Rating:** 4.57/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Microsoft Copilot (+2.64%) - Among all products in this category, Microsoft Copilot recorded the largest rating increase compared to last month

_Last updated: September 02, 2026_

## How Does G2 Rank Enterprise AI Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,600+ Authentic Reviews
- 64+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise AI Chatbots Software
 ![G2 Grid® for Enterprise AI Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-ai-chatbots/grids.png?focus%5B%5D=1579500&focus%5B%5D=1251865&focus%5B%5D=1177607&focus%5B%5D=1308795&focus%5B%5D=1562959&focus%5B%5D=111749&focus%5B%5D=115948)

Highlighted products: Claude, ChatGPT, Glean, IBM watsonx.ai, Microsoft Copilot, ServiceNow EmployeeWorks, and ServiceNow IT Operations Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-ai-chatbots/grids.json?focus%5B%5D=claude-2025-12-11&focus%5B%5D=chatgpt&focus%5B%5D=glean-technologies-glean&focus%5B%5D=ibm-watsonx-ai&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=servicenow-employeeworks&focus%5B%5D=servicenow-it-operations-management)

**Sponsored**

### Gemini Enterprise Agent Platform

Google Cloud's comprehensive platform for developers to build, scale, govern and optimize agents and models. It's a single destination for technical teams to build agents that can transform enterprise applications and workflows into powerful agentic systems.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1014122&secure%5Bchosen_at%5D=2026-09-02T14%3A03%3A21Z&secure%5Bdisplayable_resource_id%5D=1014122&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1014122&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=21469&secure%5Bresource_id%5D=1014122&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-ai-chatbots&secure%5Btoken%5D=b92da32020c63fd3a20c240c351700e4684233ca9dc891b3f5351ad61b29619c&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Fproducts%2Fgemini-enterprise-agent-platform%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-geap%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)

Claude is a state-of-the-art large language model (LLM) developed by Anthropic, designed to serve as a helpful, honest, and harmless AI assistant. With its advanced reasoning capabilities and conversational tone, Claude excels in tasks ranging from complex coding to in-depth financial analysis, making it a versatile tool for developers, enterprises, and financial professionals. Key Features and Functionality: - Advanced Coding Capabilities: Claude Opus 4 leads in coding performance, achieving top scores on benchmarks like SWE-bench and Terminal-bench. It supports sustained, long-running tasks, enabling continuous work for several hours, which is ideal for complex software development projects. - Financial Analysis Tools: Claude integrates seamlessly with financial data platforms such as Databricks and Snowflake, providing a unified interface for market analysis, research, and investment decision-making. It offers direct hyperlinks to source materials for instant verification, enhancing the efficiency of financial workflows. - Extended Context Windows: With an enhanced 500k context window available in Claude Sonnet 4, users can upload extensive documents, including hundreds of sales transcripts or large codebases, facilitating comprehensive analysis and collaboration. - Tool Use and Integration: Claude's extended thinking capabilities allow it to utilize tools like web search during reasoning processes, improving response accuracy. It also supports background tasks via GitHub Actions and integrates natively with development environments like VS Code and JetBrains for seamless pair programming. - Enterprise-Grade Security: The Claude Enterprise plan offers advanced security features, including Single Sign-On (SSO), Just-in-Time Provisioning (JIT), role-based permissions, audit logs, and custom data retention controls, ensuring data safety and compliance for organizations. Primary Value and User Solutions: Claude addresses the need for a reliable and intelligent AI assistant capable of handling complex tasks across various domains. For developers, it enhances productivity through advanced coding support and integration with development tools. Financial professionals benefit from its ability to unify and analyze diverse data sources, streamlining research and decision-making processes. Enterprises gain from its scalable solutions and robust security features, enabling efficient and secure deployment of AI capabilities within their operations. Overall, Claude empowers users to achieve higher efficiency, accuracy, and innovation in their respective fields.

**Average Rating:** 4.6/5.0

**Total Reviews:** 449

#### Who Is the Company Behind Claude?

- **Seller:** [Anthropic](https://www.g2.com/sellers/anthropic-b3e27488-b6f4-49c9-a8c7-d860a4207ff3)
- **HQ Location:** San Francisco, California
- **Twitter:** @AnthropicAI  
1,440,248 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f77a1b8402d5e638c3ef9380f68189346d52f732c0a71bc7354dd50d5f3763e8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanthropicresearch%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,178 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Data Analyst
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small, 33% Medium

#### What Do G2 Reviewers Say About Claude?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Claude's **ease of use** , allowing for clear, structured, and organized content creation effortlessly.
- Users value Claude for its **deep discussion capabilities** and effective context management for intellectual pursuits.
- Users find Claude to be **exceptionally helpful** for deep discussions, aiding in intellectual work and creative projects.
- Users commend the **accuracy** of Claude, noting its well-articulated and thoroughly researched answers.
- Users value Claude's **clarity and structured communication** , which greatly enhances health education and patient interactions.

##### Cons

- Users face **usage limitations** with Claude, including access restrictions, performance inconsistency, and file handling issues.
- Users note **significant limitations** with Claude, including focus on text, lack of visual support, and slow responsiveness.
- Users find Claude's **limited functionality** restricts visual content creation and rapid research, impacting efficiency and usability.
- Users find that Claude can be **overly cautious and long-winded** , hindering quick and effective responses.
- Users find the **resource limitations** frustrating, impacting productivity and increasing costs for their workload management.

#### What Are Recent G2 Reviews of Claude?

**["Claude as a True AI Work Partner"](https://www.g2.com/survey_responses/claude-review-13339710)**

**Rating:** 5.0/5.0 stars

_— ibrahim d._

[Read full review](https://www.g2.com/survey_responses/claude-review-13339710)

**["Turns Long, Messy Documents Into Clear “A Helpful AI Assistant for Writing and Documentation Writing"](https://www.g2.com/survey_responses/claude-review-13380719)**

**Rating:** 4.0/5.0 stars

_— Sonal G._

[Read full review](https://www.g2.com/survey_responses/claude-review-13380719)

### [ChatGPT](https://www.g2.com/products/chatgpt/reviews)

ChatGPT is an advanced AI language model developed by OpenAI, designed to assist users in generating human-like text based on the input it receives. It serves as a versatile tool for a wide range of applications, including drafting emails, writing code, creating content, and providing detailed explanations on various topics. ChatGPT is continually evolving to enhance user experience and meet diverse needs. Key Features and Functionality: - Natural Language Understanding: ChatGPT can comprehend and generate text that closely resembles human conversation, making interactions intuitive and engaging. - Versatile Applications: It supports tasks such as content creation, coding assistance, learning new concepts, and more, catering to both personal and professional use cases. - Continuous Improvement: OpenAI regularly updates ChatGPT to improve its performance, accuracy, and safety, ensuring it remains a reliable tool for users. Primary Value and User Solutions: ChatGPT addresses the need for efficient and accessible assistance in various domains. By leveraging its advanced language processing capabilities, it helps users save time, enhance productivity, and access information seamlessly. Whether it's drafting documents, learning new subjects, or automating routine tasks, ChatGPT provides a valuable resource that adapts to individual requirements, making it an indispensable tool in today's digital landscape.

**Average Rating:** 4.6/5.0

**Total Reviews:** 2,921

#### Who Is the Company Behind ChatGPT?

- **Seller:** [OpenAI](https://www.g2.com/sellers/openai)
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @OpenAI  
4,941,980 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ecd1d449cf2e9761bb2e5b1f1675e8d4421cefb5efd4c38e1b88c4215c445d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopenai%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,807 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Student, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 54% Small, 28% Medium

#### What Do G2 Reviewers Say About ChatGPT?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ChatGPT’s **ease of use** invaluable, as it simplifies tasks and enhances daily productivity effortlessly.
- Users appreciate the **quick and tailored responses** of ChatGPT, enjoying its versatility for various tasks and inquiries.
- Users value the **quick and helpful responses** of ChatGPT, enhancing understanding and resolving queries efficiently.
- Users love ChatGPT for its **time-saving capabilities** , streamlining tasks like content creation and scheduling efficiently.
- Users value the **time-saving capabilities** of ChatGPT, enabling faster brainstorming and efficient design processes.

##### Cons

- Users note that ChatGPT has **accuracy limitations** , often providing incorrect answers and misunderstanding questions with overconfidence.
- Users find **context understanding** in ChatGPT lacking, leading to confusion and repetitive responses in conversations.
- Users find the **limited context window** of ChatGPT frustrating, affecting its ability to process extensive information effectively.
- Users note the **inaccuracy** of ChatGPT, often requiring validation of its responses for correctness and detail.
- Users experience **inaccurate responses** from ChatGPT, leading to confusion and the need for clarification to achieve satisfactory answers.

#### What Are Recent G2 Reviews of ChatGPT?

**["A Practical Assistant for Studying, Coding, and Projects"](https://www.g2.com/survey_responses/chatgpt-review-13398521)**

**Rating:** 4.5/5.0 stars

_— Utkarsh P._

[Read full review](https://www.g2.com/survey_responses/chatgpt-review-13398521)

**["An Everyday Go-To AI App That Delivers Expected Results"](https://www.g2.com/survey_responses/chatgpt-review-13334032)**

**Rating:** 5.0/5.0 stars

_— Yogita B._

[Read full review](https://www.g2.com/survey_responses/chatgpt-review-13334032)

#### What Are G2 Users Discussing About ChatGPT?

- [GPT-4.5 What is your opinion?](https://www.g2.com/discussions/gpt-4-5-what-is-your-opinion) - 7 comments, 3 upvotes

### [Glean](https://www.g2.com/products/glean-technologies-glean/reviews)

Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works.

**Average Rating:** 4.7/5.0

**Total Reviews:** 329

#### Who Is the Company Behind Glean?

- **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a)
- **Company Website:** www.glean.com
- **Year Founded:** 2019
- **HQ Location:** Mountain View
- **Twitter:** @gleanwork  
742 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=397baac3d63625225e6bff3d1d2192eb49e7b9c46333405d38a42dccd2f28912&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgleanwork%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,647 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 52% Large, 40% Medium

#### What Do G2 Reviewers Say About Glean?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Glean's **ease of use** remarkable, quickly accessing relevant information and enhancing productivity effortlessly.
- Users appreciate Glean's **speed in surfacing relevant information** , streamlining access across workplace tools and saving valuable time.
- Users value Glean for its **time-saving efficiency** , enhancing workflows by streamlining access to critical information.
- Users value the **fast search capabilities** of Glean, which streamline information retrieval and enhance productivity.
- Users value Glean for its **effortless information retrieval** , quickly summarizing relevant data from multiple sources to save time.

##### Cons

- Users desire **improvements for transparency and accuracy** in Glean, as current limitations hinder efficiency and trustworthiness.
- Users find the **search functionality lacking** , as results can be too broad and require extra steps to refine.
- Users find the **inadequate filtering** of Glean makes it challenging to narrow down search results effectively.
- Users desire improved **transparency and control** in Glean to enhance trust and usability in complex tasks.
- Users find the **limited customization** options unsatisfactory, leading to occasional irrelevant search results in their experience.

#### What Are Recent G2 Reviews of Glean?

**["Glean’s Context Truly Sets It Apart"](https://www.g2.com/survey_responses/glean-review-13365554)**

**Rating:** 5.0/5.0 stars

_— David L._

[Read full review](https://www.g2.com/survey_responses/glean-review-13365554)

**["A Simple and Effective Way to Find Information Across the Organization"](https://www.g2.com/survey_responses/glean-review-13362731)**

**Rating:** 4.5/5.0 stars

_— Shivang M._

[Read full review](https://www.g2.com/survey_responses/glean-review-13362731)

### [IBM watsonx.ai](https://www.g2.com/products/ibm-watsonx-ai/reviews)

Watsonx.ai is part of the IBM watsonx platform that brings together new generative AI capabilities, powered by foundation models and traditional machine learning into a powerful studio spanning the AI lifecycle. With watsonx.ai, you can build, train, validate, tune and deploy generative AI, foundation models and machine learning capabilities with ease and build AI applications in a fraction of the time with a fraction of the data.

**Average Rating:** 4.4/5.0

**Total Reviews:** 142

#### Who Is the Company Behind IBM watsonx.ai?

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** www.ibm.com
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity  
74,660 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website)  
328,202 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Consultant
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 41% Small, 32% Large

#### What Do G2 Reviewers Say About IBM watsonx.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of IBM watsonx.ai, facilitating straightforward integration and model development.
- Users value the **wide range of model types** in IBM watsonx.ai, enhancing flexibility and efficiency in development.
- Users appreciate the **user-friendly platform** that simplifies building and deploying AI models efficiently and effectively.
- Users appreciate the **user-friendly AI studio** of IBM watsonx.ai, enabling efficient chatbot creation with minimal coding.
- Users appreciate the **enterprise-grade AI** of IBM watsonx.ai, which integrates seamlessly for practical, reliable business solutions.

##### Cons

- Users find the **difficult learning** curve challenging, indicating the need for clearer documentation and better onboarding support.
- Users find the **complexity** of IBM watsonx.ai challenging, especially for beginners and small teams seeking easier solutions.
- Users find the **steep learning curve** of IBM watsonx.ai challenging, making it less approachable for non-technical teams.
- Users express concerns about the **high costs** of IBM watsonx.ai, finding it challenging and not budget-friendly for small teams.
- Users find the **complex setup** of IBM watsonx.ai challenging, especially for newcomers and small teams seeking ease of use.

#### What Are Recent G2 Reviews of IBM watsonx.ai?

**["Unified, Governed AI Studio with Strong Performance and Seamless IBM Integrations"](https://www.g2.com/survey_responses/ibm-watsonx-ai-review-13184421)**

**Rating:** 4.0/5.0 stars

_— Manan S._

[Read full review](https://www.g2.com/survey_responses/ibm-watsonx-ai-review-13184421)

**["IBM watsonx.ai Makes It Easy to Bring Foundation Models into Real Business Workflows"](https://www.g2.com/survey_responses/ibm-watsonx-ai-review-13271627)**

**Rating:** 4.5/5.0 stars

_— Balaji S._

[Read full review](https://www.g2.com/survey_responses/ibm-watsonx-ai-review-13271627)

### [Microsoft Copilot](https://www.g2.com/products/microsoft-copilot-2026-08-27/reviews)

Microsoft 365 Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time. Copilot works alongside you to help draft content, analyze data, summarize meetings, and automate tasks—so you can move faster and focus on what matters most. Because it’s built directly into the apps you already use, there’s no need to switch tools or start from scratch. Copilot also inherits Microsoft 365 security, privacy, and compliance controls, so it only surfaces information users are authorized to access while keeping your data protected. By combining AI with the tools and data organizations already rely on, Microsoft 365 Copilot helps people work smarter, move faster, and get more done. Apps like Word, Excel, PowerPoint, Outlook, Teams, and Loop work with Copilot to support users in the context of their work. For example, Copilot in Word helps users create, understand, and edit documents. By using Microsoft 365 Copilot Chat, you can draft content, review what you missed, and get answers to questions by using open-ended prompts. This information is securely grounded in your work data. Copilot Search is an AI-powered universal search experience across all your Microsoft 365 applications and connected non-Microsoft data sources. It's integrated with Microsoft 365 Copilot, so users can find the results they need by using search, then seamlessly transition to chat for deeper exploration or follow-up task completion. Out of the box agents like Facilitator, Interpreter, or Channels help support meeting logistics, communication, and collaboration in Microsoft Teams.

**Average Rating:** 4.4/5.0

**Total Reviews:** 360

#### Who Is the Company Behind Microsoft Copilot?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Company Website:** www.microsoft.com
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft  
13,091,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
231,632 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 34% Small, 34% Large

#### What Are Recent G2 Reviews of Microsoft Copilot?

**["Copilot Boosts Writing and Excel Workflows with Smart Document Generation"](https://www.g2.com/survey_responses/microsoft-copilot-review-13188782)**

**Rating:** 4.5/5.0 stars

_— Nilesh K._

[Read full review](https://www.g2.com/survey_responses/microsoft-copilot-review-13188782)

**["Great for Professional Emails, Process Docs, and Summaries in M365"](https://www.g2.com/survey_responses/microsoft-copilot-review-13273606)**

**Rating:** 4.0/5.0 stars

_— Paritaba Z._

[Read full review](https://www.g2.com/survey_responses/microsoft-copilot-review-13273606)

### [ServiceNow EmployeeWorks](https://www.g2.com/products/servicenow-employeeworks/reviews)

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 113

#### Who Is the Company Behind ServiceNow EmployeeWorks?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 62% Large, 13% Small

#### What Do G2 Reviewers Say About ServiceNow EmployeeWorks?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **high efficiency** of ServiceNow EmployeeWorks, which streamlines IT support and saves significant time.
- Users find Moveworks to be **easy to use** , enjoying its efficient AI capabilities and straightforward implementation.
- Users admire the **impressive AI integration** of Moveworks, enhancing efficiency and streamlining IT support effectively.
- Users appreciate the **AI integration and efficiency** of ServiceNow EmployeeWorks, significantly enhancing productivity and support processes.
- Users appreciate the **time-saving capabilities** of Moveworks, significantly improving efficiency and reducing the need for manual interventions.

##### Cons

- Users often face **complexity** in integrating ServiceNow EmployeeWorks, leading to slow responses and significant time commitments.
- Users struggle with the **steep learning curve** and time investment needed for integrating ServiceNow EmployeeWorks effectively.
- Users find the **time-consuming integration** process with ServiceNow EmployeeWorks frustrating and challenging to manage effectively.
- Users express concerns about **usage limitations** , particularly regarding integration with non-ServiceNow platforms and feature development.
- Users experience **delayed response times** from Moveworks, affecting the overall support and issue resolution process.

#### What Are Recent G2 Reviews of ServiceNow EmployeeWorks?

**["Efficient AI Search Tool with Room for UI Enhancements"](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12768942)**

**Rating:** 4.5/5.0 stars

_— Sruthi K._

[Read full review](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12768942)

**["Seamless Slack/Teams Integration That Resolves IT Requests Fast"](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12688111)**

**Rating:** 4.5/5.0 stars

_— HIMANSHU M._

[Read full review](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12688111)

#### What Are G2 Users Discussing About ServiceNow EmployeeWorks?

- [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for)

### [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews)

ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience.

**Average Rating:** 4.4/5.0

**Total Reviews:** 459

#### Who Is the Company Behind ServiceNow IT Operations Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 50% Large, 20% Medium

#### What Do G2 Reviewers Say About ServiceNow IT Operations Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of ServiceNow IT Operations Management, enhancing customer support and operational efficiency.
- Users value the **visibility** provided by ServiceNow IT Operations Management, enhancing transparency and driving productivity across the organization.
- Users value the **visibility and insights** provided by ServiceNow IT Operations Management, enhancing infrastructure and application management.
- Users value the **time-saving automation** in ServiceNow IT Operations Management, enhancing transparency and operational control.
- Users praise the **exceptional flexibility** of ServiceNow IT Operations Management, enhancing case resolution and documentation efficiency.

##### Cons

- Users face a **steep learning curve** with ServiceNow IT Operations Management due to its complexity and numerous features.
- Users find the **complexity** of ServiceNow IT Operations Management to be a significant barrier, hindering effective setup and usage.
- Users find the **setup complexity** to be a challenge, requiring significant effort and expertise to navigate effectively.
- Users find ServiceNow IT Operations Management to be **expensive** , which may limit accessibility for smaller organizations.
- Users face a **steep learning curve** with ServiceNow IT Operations Management, making effective use challenging and time-consuming.

#### What Are Recent G2 Reviews of ServiceNow IT Operations Management?

**["ServiceNow ITOM: Transforming IT Operations with AI‑Driven Intelligence"](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12955580)**

**Rating:** 4.5/5.0 stars

_— Ganesh G._

[Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12955580)

**["ServiceNow ITOM: Driving Visibility, Automation, and AI-Powered Operations"](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12961465)**

**Rating:** 4.5/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12961465)

#### What Are G2 Users Discussing About ServiceNow IT Operations Management?

- [What is operations ServiceNow?](https://www.g2.com/discussions/what-is-operations-servicenow)
- [WHAT IS IT operations management software?](https://www.g2.com/discussions/what-is-it-operations-management-software)
- [What are the key IT services provided by ServiceNow?](https://www.g2.com/discussions/what-are-the-key-it-services-provided-by-servicenow)
- [Which functions are included in IT Operations Management?](https://www.g2.com/discussions/which-functions-are-included-in-it-operations-management)

### [Workvivo](https://www.g2.com/products/workvivo/reviews)

Workvivo HQ gives Comms, HR, and IT teams an AI-powered employee experience no traditional intranet can match. With HQ Agent helping every employee find trusted answers and take action in seconds, and Seer turning employee feedback and sentiment into actionable intelligence, Workvivo is the missing link in your AI transformation strategy, driving adoption by making AI useful, accessible, and engaging for every employee. HQ Agent brings conversational and agentic AI into the daily flow of work. Employees can ask questions in natural language, receive concise answers grounded in trusted company sources, search across connected workplace content, and complete everyday tasks without navigating multiple systems. AI-powered summaries, enterprise search, federated knowledge, third-party data connections, and governance controls help organizations make workplace AI useful, secure, and accessible to every employee. AI is also embedded across internal communications and employee engagement. AI Compose helps teams create, personalize, translate, and optimize content, while Catch Me Up gives employees fast, relevant summaries of important updates. AI Podcasts and automated Employee Journeys help organizations deliver more engaging communications and guide employees through key moments such as onboarding, role changes, and promotions. Seer uses AI to transform employee listening into action. It brings together surveys, sentiment analysis, AI-powered comment analysis, engagement data, benchmarking, and workforce insights so leaders can understand what employees need, identify emerging issues, and respond faster. This connects employee voice directly to better communication, engagement, and business decisions. Built for frontline, hybrid, remote, and desk-based workforces, Workvivo acts as the AI-powered digital front door to work. Employees can access company news, conversations, recognition, documents, knowledge, workplace services, and essential tools through one intuitive experience across mobile, desktop, and digital signage—helping organizations drive AI adoption across the entire workforce, not just desk-based teams. Workvivo integrates with the technology organizations already use, including Microsoft 365, Google Workspace, Zoom, Workday, ServiceNow, Salesforce, SAP, Slack, Jira, Okta, and leading HRIS platforms. Trusted by global organizations including Amazon, Ryanair, Bupa, White Castle, and Motherson, Workvivo by Zoom is recognized by customers and industry analysts as a leader in employee engagement, intranet, and internal communications.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2,634

#### Who Is the Company Behind Workvivo?

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom  
1,042,714 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website)  
13,494 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** SPS Associate, Software Engineer
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 57% Large, 29% Medium

#### What Do G2 Reviewers Say About Workvivo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find **Workvivo's intuitive interface** easy to use, enhancing engagement and fostering a vibrant workplace culture.
- Users value the **engaging environment** of Workvivo, fostering personal connections and enhancing teamwork through shared experiences.
- Users appreciate the **employee engagement** fostered by Workvivo, enhancing connections through shared achievements and personal stories.
- Users value the **effective communication** of Workvivo, fostering unity and engagement within teams, especially remote employees.
- Users value the **peer recognition** feature of Workvivo, enhancing connections and celebrating both professional and personal achievements.

##### Cons

- Users experience **slow loading** times, with mobile apps hanging and impacting overall platform usability.
- Users experience a **lack of notifications** , finding the system inconsistent and missing important alerts for relevant updates.
- Users are frustrated by **notification issues** that overwhelm important updates and lack departmental filtering options.
- Users find the **user interface not friendly** , citing frustrations with the feed and lack of visibility in likes.
- Users struggle with **excessive notifications** , often missing important updates and finding it hard to stay informed.

#### What Are Recent G2 Reviews of Workvivo?

**["Workvivo Makes Company Communication More Accessible and Connected"](https://www.g2.com/survey_responses/workvivo-review-13386843)**

**Rating:** 5.0/5.0 stars

_— Davide C._

[Read full review](https://www.g2.com/survey_responses/workvivo-review-13386843)

**["Proud of the Impact We Create"](https://www.g2.com/survey_responses/workvivo-review-10061358)**

**Rating:** 5.0/5.0 stars

_— PRATIK M._

[Read full review](https://www.g2.com/survey_responses/workvivo-review-10061358)

#### What Are G2 Users Discussing About Workvivo?

- [I'm trying to use Workvivo for internal communications, but I'm not sure how to engage my team effectively. Any suggestions?](https://www.g2.com/discussions/i-m-trying-to-use-workvivo-for-internal-communications-but-i-m-not-sure-how-to-engage-my-team-effectively-any-suggestions) - 4 comments, 2 upvotes
- [What is Workvivo used for?](https://www.g2.com/discussions/what-is-workvivo-used-for) - 6 comments, 2 upvotes

### [Enjo](https://www.g2.com/products/enjo/reviews)

Enjo is an AI support agent that resolves employee and customer service requests end to end, including requests that require reading from or updating connected systems. Enjo Platform is the operating environment built around the agent: an AI helpdesk with an AI shared inbox for human agents, an AI knowledge base, a self-serve Help Center, automation tools, governance controls, and analytics. Enjo works in Slack, Microsoft Teams, website chat, a Help Center portal, and Slack Connect shared channels, and is used for AI ITSM and employee support in IT and HR as well as for AI customer service. Enjo is configured agent-first. The AI support agent is set up to resolve support work before a ticket queue is configured for human escalations, reversing the usual order of implementing a helpdesk and adding AI afterward. Enjo handles informational requests and transactional ones such as access requests, password resets, order status, and approvals. Every answer is grounded in the knowledge and memory the customer configures, with a citation on every response and synthesis data showing how the agent reached its answer. When confidence is low or risk is high, Enjo escalates with the full conversation, account context, and suggested next steps. Enjo has a free plan that includes generous AI credits, unlimited human agent seats, unlimited AI agents, unlimited channels, and access to the shared Inbox, Help Center, and Insights. No credit card is required, and pricing scales with AI usage rather than headcount. Same-day go-live is achievable: Aptean deployed Enjo to an initial cohort in a single day. AI support agent: end-to-end resolution in Slack, Microsoft Teams, website chat, and Help Center, with guardrails, personas, bulk testing before launch, and a playground for prompts and policies. AI helpdesk and AI shared inbox: escalation workspace with workload management, SLAs, saved views, ticket sync, office hours, and Agent Assist for summaries, reply suggestions, sentiment, and translation. AI knowledge base and Help Center: one knowledge layer across Confluence, SharePoint, Google Drive, Notion, Guru, past tickets, websites, and uploaded files, plus a requester-facing Help Center with AI search, multilingual content, SEO controls, and article generation from a website URL, connected docs, or ticket patterns. AI Actions and AI Flows: retrieve data and run operations in connected systems including Okta, Jira, and Salesforce, with multi-step orchestration, approvals, and fallbacks. Insights and governance: resolution, deflection, CSAT, and ROI reporting, with guardrails, audit logs, and role-based access control. Documented results include 63% autonomous resolution at Aurora, 30% deflection and 80% faster response at Delivery Hero, 120 agents equivalent volume and 200,000 requests accelerated per year at Aptean, and HR response times reduced from two to three days to minutes at Kraken. Enjo is backed by 600+ enterprise deployments, 99.9% uptime over seven years, and SOC 2 Type II, ISO 27001, and GDPR compliance.

**Average Rating:** 4.8/5.0

**Total Reviews:** 5

#### Who Is the Company Behind Enjo?

- **Seller:** [Troopr Labs Inc.](https://www.g2.com/sellers/troopr-labs-inc)
- **Year Founded:** 2019
- **HQ Location:** Round Rock, Texas
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c2807203930d7d299d046d409751bfddcfaf3aa8d3a921a2bdb3f4cbd88da8f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftroopr%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 20% Large

#### What Do G2 Reviewers Say About Enjo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **bot creation** feature of Enjo for its effectiveness in automating support processes seamlessly.
- Users benefit from the **AI-powered assistance** in resolving requests effectively and efficiently through Enjo's chatbot development.
- Users find Enjo to be very **helpful in daily office tasks** , enhancing their productivity and efficiency.
- Users admire the **seamless integrations** of Enjo, enhancing workflow efficiency and productivity across their operations.
- Users appreciate the **messaging automation** of Enjo, streamlining communication and enhancing overall support efficiency.

##### Cons

- Users often experience **software bugs and lag issues** with Enjo, affecting their overall satisfaction and usability.
- Users often experience **interface bugs** with Enjo, leading to a frustrating and inconsistent user experience.
- Users experience **slow loading** , facing bugs and lag issues that hinder their overall enjoyment of Enjo.

#### What Are Recent G2 Reviews of Enjo?

**["Enjo integration in Slack"](https://www.g2.com/survey_responses/enjo-review-13206326)**

**Rating:** 5.0/5.0 stars

_— Pedro Arnaldo C._

[Read full review](https://www.g2.com/survey_responses/enjo-review-13206326)

**["Effortless Integration, Significant Time Saver"](https://www.g2.com/survey_responses/enjo-review-13363345)**

**Rating:** 4.5/5.0 stars

_— Bhushan P._

[Read full review](https://www.g2.com/survey_responses/enjo-review-13363345)

### [Actioneer](https://www.g2.com/products/actioneer/reviews)

Actioneer is an enterprise agentic AI platform built for BFSI, fintech, healthcare, and retail companies that need AI outputs they can trust, trace, and act on. At its core is a shared context layer that grounds every agent, every query, and every automated workflow in verified data rather than inference. Actioneer connects to existing data stacks via 700+ pre-built connectors and delivers governed, measurable business outcomes without requiring teams to rebuild their data infrastructure first. What makes Actioneer technically different Most enterprise AI deployments produce inconsistent outputs because every agent reasons from scratch. Actioneer solves this through three architectural layers that work together. The shared context layer encodes what your business terms actually mean: which definition of churn applies, which data source is authoritative for revenue, how your segment logic is constructed, and which version of a metric is current. Every AI agent in your organisation draws from one source of verified metrics, business facts, and workflow logic. When the same question is asked by a VP Revenue, an analyst, and an automated agent, it returns the same grounded answer, not three plausible ones. The text-to-SQL engine translates natural language business questions into verified, auditable SQL against your actual schema. Every query is transparent: the SQL is shown, the source is cited, and the result is traceable to the exact data that produced it. Actioneer ranked first on DABstep, the most rigorously graded public benchmark for multi-step financial data reasoning, at 95.8% accuracy ahead of Nvidia, Microsoft Copilot, and Google DS-Star. On KramaBench (MIT, 104 tasks), Actioneer achieved 78.8% accuracy at approximately 40% lower cost per correct answer than the next-ranked system. This is not demo-grade accuracy. It is production-grade accuracy on the kind of multi-source, multi-step queries that break single-model systems. Per-entity context profiles extend this grounding to real-time and voice AI applications. Before a customer call starts, Actioneer assembles a per-customer record from prior interactions, open issues, and behavioural signals from past conversations, structured to be read in a single low-latency pass rather than queried live across multiple systems. For BFSI voice agents handling collections, servicing, or onboarding calls, this means the agent already knows who it is talking to before the borrower says a word. Post-call transcripts are reprocessed and fed back into the context store automatically, so each successive interaction is measurably better informed than the last. Built for industries where accuracy is not optional For banking, NBFCs, insurance, and regulated fintech, Actioneer supports on-premise deployment, role-based access controls, and audit-ready query transparency so AI adoption does not create compliance exposure. The same governed architecture applies to healthcare and retail deployments, meaning every AI output can be reviewed, explained, and defended to internal and external stakeholders. Actioneer is aligned with RBI cloud outsourcing guidelines and India's DPDP Act requirements. It is also aligned with European and American data localization standards Outcomes teams actually measure Actioneer clients have reported 15% revenue uplift through AI-identified cross-sell opportunities, experiment cycle times reduced from months to days, and significant cost savings from automating workflows that previously required manual analyst intervention. Use cases span dynamic customer segmentation, autonomous campaign monitoring, churn prediction, per-entity voice AI memory for contact centre applications, and real-time anomaly detection across the revenue stack. Where Actioneer wins head-to-head Unlike pure SaaS analytics platforms or general-purpose LLM wrappers, Actioneer combines a production-grade platform - scopes each deployment to a specific business outcome, runs weekly check-ins, and takes accountability for results. Teams do not need to become AI experts to see value. Compared to internal builds, Actioneer removes the 6 to 12 month engineering lag, the governance risk, and the dependency on scarce ML talent, delivering production-grade AI agents in weeks, not quarters.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Actioneer?

- **Seller:** [Actioneer](https://www.g2.com/sellers/actioneer)
- **Year Founded:** 2025
- **HQ Location:** Mountain View, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=451d91e76c73bc06373f2c0de7937d6884e59281f34cf4f32721e65e924c9590&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Factioneer-hq&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of Actioneer?

**["Finally an Enterprise AI platform that moves the needle in terms of revenue"](https://www.g2.com/survey_responses/actioneer-review-12905308)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/actioneer-review-12905308)

**["Shared Context Layer That Makes Client Data Queries Truly Traceable"](https://www.g2.com/survey_responses/actioneer-review-12870459)**

**Rating:** 4.0/5.0 stars

_— Anuradha S._

[Read full review](https://www.g2.com/survey_responses/actioneer-review-12870459)

### [Gemini AI](https://www.g2.com/products/gemini-ai/reviews)

Gemini AI is an advanced artificial intelligence platform designed to enhance business operations through intelligent automation and data-driven insights. By leveraging cutting-edge machine learning algorithms, Gemini AI enables organizations to streamline processes, improve decision-making, and drive innovation across various industries. Key Features and Functionality: - Intelligent Automation: Automates repetitive tasks, reducing manual effort and increasing operational efficiency. - Data Analysis and Insights: Processes large datasets to uncover patterns and provide actionable insights for strategic planning. - Natural Language Processing (NLP): Understands and interprets human language, facilitating improved customer interactions and support. - Predictive Analytics: Forecasts trends and outcomes, aiding in proactive decision-making and risk management. - Customizable Solutions: Offers tailored AI models to meet specific business needs and objectives. Primary Value and Problem Solved: Gemini AI addresses the challenge of managing complex and voluminous data by providing tools that automate analysis and generate meaningful insights. This empowers businesses to make informed decisions, optimize operations, and stay competitive in a rapidly evolving market. By integrating Gemini AI, organizations can enhance productivity, reduce costs, and foster innovation through intelligent automation and data-driven strategies.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Gemini AI?

- **Seller:** [Gemini AI](https://www.g2.com/sellers/gemini-ai)
- **HQ Location:** Newport Beach, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=033abc5e258be8a50dff19b26b3c78f328515926b24a68f0d9309bb38f22ae1b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgeminiai%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of Gemini AI?

**["Fast, Clear Drafts and Summaries—Gemini AI Saves Time in Google Workspace"](https://www.g2.com/survey_responses/gemini-ai-review-13183007)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/gemini-ai-review-13183007)

**["Fast, Flexible, and Easy to Use with Powerful Functionality"](https://www.g2.com/survey_responses/gemini-ai-review-12721838)**

**Rating:** 5.0/5.0 stars

_— Verified User in Entertainment_

[Read full review](https://www.g2.com/survey_responses/gemini-ai-review-12721838)

### [Workday Platform](https://www.g2.com/products/workday-platform/reviews)

The Workday Platform is an AI-powered platform that unifies HR, financial, and operational data, enabling seamless planning, execution, and analysis. It improves decision-making, streamlines cross-team processes, and leverages Workday Illuminate™ for advanced AI insights from vast HR and finance datasets. Workday empowers organizations of all sizes to innovate and optimize performance.

**Average Rating:** 4.5/5.0

**Total Reviews:** 15

#### Who Is the Company Behind Workday Platform?

- **Seller:** [Workday](https://www.g2.com/sellers/workday)
- **Year Founded:** 2005
- **HQ Location:** Pleasanton, CA
- **Twitter:** @Workday  
52,273 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd66a785540877e634b92be531158613f6c4577deb190822f20bf630ff0704b9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17719%2F&secure%5Burl_type%5D=linkedin_company_website)  
24,145 employees on LinkedIn®
- **Ownership:** NYSE:WDAY

#### Who Uses This Product?

- **Company Size:** 53% Large, 40% Medium

#### What Are Recent G2 Reviews of Workday Platform?

**["Easy, Friendly Tool That Gets Requests Done Fast"](https://www.g2.com/survey_responses/workday-platform-review-13335261)**

**Rating:** 5.0/5.0 stars

_— Jose A._

[Read full review](https://www.g2.com/survey_responses/workday-platform-review-13335261)

**["Workday as a Reliable Single Source of Truth with Real-Time Reporting"](https://www.g2.com/survey_responses/workday-platform-review-12639672)**

**Rating:** 5.0/5.0 stars

_— Ratnesh G._

[Read full review](https://www.g2.com/survey_responses/workday-platform-review-12639672)

### [Amazon Q Business](https://www.g2.com/products/amazon-q-business/reviews)

Amazon Q generates code, tests, debugs, and has multistep planning and reasoning capabilities that can transform and implement new code generated from developer requests. Amazon Q also makes it easier for employees to get answers to questions across business data—such as company policies, product information, business results, code base, employees, and many other topics—by connecting to enterprise data repositories to summarize the data logically, analyze trends, and engage in dialogue about the data.

**Average Rating:** 4.6/5.0

**Total Reviews:** 5

#### Who Is the Company Behind Amazon Q Business?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Company Size:** 50% Medium, 33% Large

#### What Do G2 Reviewers Say About Amazon Q Business?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Amazon Q Business extremely **easy to use** , enhancing productivity in code generation and completion seamlessly.
- Users appreciate the **coding assistance** of Amazon Q Business, enhancing productivity with effective code suggestions and insights.
- Users find Amazon Q's **content generation capabilities** invaluable for effortlessly creating infrastructure and AWS service code.
- Users value the **user-friendly integration** of Amazon Q Code Whisperer, enhancing coding speed and terminal experience.
- Users love how Amazon Q offers **effective problem-solving** features, enhancing productivity through intuitive code suggestions and debugging.

##### Cons

- Users often find that it struggles with **context understanding** across multiple code components, leading to confusion.
- Users often face **login issues** due to frequent re-authentication, leading to frustration despite the ease of the process.
- Users find the **outdated data** generated by Amazon Q Business to be a common frustration among similar tools.
- Users report **poor coding** in Amazon Q, with post-generation edits often breaking the working code.
- Users report that **prompt issues** lead to incomplete project files and frequent code breakage after modifications.

#### What Are Recent G2 Reviews of Amazon Q Business?

**["Nice tool for code completion and generation"](https://www.g2.com/survey_responses/amazon-q-business-review-10168007)**

**Rating:** 4.0/5.0 stars

_— Nir L._

[Read full review](https://www.g2.com/survey_responses/amazon-q-business-review-10168007)

**["Amazon Q Research Makes Comprehensive Reports Effortlessly"](https://www.g2.com/survey_responses/amazon-q-business-review-12839370)**

**Rating:** 5.0/5.0 stars

_— Erick V._

[Read full review](https://www.g2.com/survey_responses/amazon-q-business-review-12839370)

### [AnswerPath](https://www.g2.com/products/answerpath/reviews)

AnswerPath gets your team the answers they need, fast. From a 800 question security questionnaire (2.4 minutes) to a quick question in Slack, your team never has to leave their computer to get the right answer. This let's them serve customers faster, raises the quality of their responses, and let's your experts stay focused, without interruptions. Built as a AI native application, AnswerPath can be up and running in production within an hour of subscribing. No lengthy library setup or training processes.

#### Who Is the Company Behind AnswerPath?

- **Seller:** [AnswerPath](https://www.g2.com/sellers/answerpath)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=601c557f21294bf2b9b2a79b2fcfc346e03c95ddd05e5c6fea13dad7fb8dd335&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanswerpathsoftware&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Askora](https://www.g2.com/products/buzzclan-askora/reviews)

Askora is an enterprise AI knowledge agent that turns your existing content into a trusted AI assistant. It answers questions from customers and employees using only your approved knowledge sources, such as websites, documents, policies, FAQs, and product documentation, and it backs every response with source citations so answers stay accurate and verifiable. Unlike generic AI chatbots, Askora is built for enterprise trust. It runs a scope check on every question before answering, uses hybrid semantic and keyword search to surface the most relevant information, and validates its own confidence before responding. When the evidence is not there, it declines gracefully instead of guessing, which helps minimize hallucinations and misinformation. Askora keeps its knowledge current automatically as your content evolves, with no manual reindexing required. It includes enterprise grade security features such as role based access controls, data isolation, configurable guardrails, SSO, and governance, so organizations can deploy AI responsibly. The result is fast, source backed answers, typically delivered in under three seconds, that your customers and teams can rely on.

#### Who Is the Company Behind Askora?

- **Seller:** [BuzzClan](https://www.g2.com/sellers/buzzclan)
- **Year Founded:** 2013
- **HQ Location:** Texas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e686b1b4fc9e64a3bc24b141b93a7ff24f008a479575a6c9af71b940b640211&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbuzzclan-llc&secure%5Burl_type%5D=linkedin_company_website)  
227 employees on LinkedIn®
- **Phone:** +1 469.251.2899

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[Browse Enterprise AI Chatbots Themes](/categories/enterprise-ai-chatbots/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated June 4, 2026

Enterprise AI chatbots are conversational AI assistants that give employees and organizations on-demand access to information, synthesis, and reasoning support through natural language using [large language models (LLM)](https://www.g2.com/categories/large-language-models-llms) and [natural language processing (NLP)](https://www.g2.com/categories/natural-language-generation-nlg). These chatbots help teams understand intent, retrieve information, and generate accurate, contextually relevant responses.

Unlike consumer AI products designed for general personal use, enterprise AI chatbots are defined by their deployment context: They operate within enterprise security and compliance requirements, connect to organizational tools and data sources, and serve multi-stakeholder environments where accuracy, auditability, and governance are non-negotiable.

The core value is conversational intelligence—giving employees the productivity benefits of frontier AI within an environment that supports richer context-sharing, controlled access to internal systems, and enterprise-grade guardrails. Some products also support agentic automation, enabling workflows that execute tasks across connected systems, but automation is a capability subset rather than the defining use case for the category.

Common applications include IT helpdesk support, HR policy inquiries, internal knowledge retrieval, customer support, research, image and chart generation, document and meeting summarization, and guided workflows. These tools are primarily accessed via browser-based or desktop applications secured through enterprise identity providers, with optional integrations into business messaging platforms, [help desk software](https://www.g2.com/categories/help-desk), and [employee intranet software](https://www.g2.com/categories/employee-intranet?source=search).

Enterprise AI chatbots create value by reducing the time and effort required for information access and knowledge work, enabling more consistent and compliant responses to sensitive inquiries, and extending high-quality reasoning to employees across the organization—with role-based access control, audit logging, data residency options, and integrations into enterprise systems of record.

Unlike conversational marketing tools focused on lead qualification, or general-purpose consumer assistants, enterprise AI chatbots serve a broader operational mandate across internal and external use cases, often adapting responses based on user role, query context, and connected knowledge sources.

These tools integrate with enterprise search and [knowledge management platforms](https://www.g2.com/categories/knowledge-management), [CRM](https://www.g2.com/categories/crm) and [ERP systems](https://www.g2.com/categories/erp-systems), [identity and access management (IAM) solutions](https://www.g2.com/categories/identity-and-access-management-iam), and [business instant messaging platforms](https://www.g2.com/categories/business-instant-messaging), serving as the conversational interface layer within broader enterprise technology stacks.

To qualify for inclusion in the Enterprise AI Chatbot category, a product must:

- Use large language models (LLM) or advanced NLP—not solely rule-based or decision-tree logic—to understand and respond to user queries in natural language
- Support deployment in enterprise environments, including role-based access controls, audit logging, and data security configurations such as data residency or encryption at rest
- Serve internal enterprise use cases (such as IT support, HR inquiries, or employee knowledge retrieval) and external-facing use cases (such as customer support or partner self-service)—either as a pre-packaged assistant or as a platform on which enterprise conversational experiences are built and deployed
- Provide administrative controls for configuring, monitoring, and governing assistant behavior, including the ability to define scope, escalation paths, and response quality guardrails
- Integrate with enterprise systems of record, communication platforms, or service management tools via APIs or native connectors, or offer documented pathways for such integrations
- Operate continuously and handle concurrent users at enterprise scale, rather than functioning as a single-user or prototype-grade tool

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