# Best Enterprise AI Chatbots Software

  *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*

   


  
## How Many Enterprise AI Chatbots Software Products Does G2 Track?
**Total Products under this Category:** 11

### Category Stats (Jun 2026)




*Last updated: June 03, 2026*

  
## How Does G2 Rank Enterprise AI Chatbots Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 3,700+ Authentic Reviews
- 11+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
## Which Enterprise AI Chatbots Software Is Best for Your Use Case?

- **Best Free Software:** [IBM watsonx.ai](https://www.g2.com/products/ibm-watsonx-ai/reviews)

  
  ## What Are the Top-Rated Enterprise AI Chatbots Software Products in 2026?
### 1. [Agentforce Assistant](https://www.g2.com/products/agentforce-assistant/reviews)

**Who Is the Company Behind Agentforce Assistant?**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (581,272 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®)
- **Ownership:** NYSE:CRM



### 2. [Amazon Q Business](https://www.g2.com/products/amazon-q-business/reviews)
  Amazon Q generates code, tests, debugs, and has multistep planning and reasoning capabilities that can transform and implement new code generated from developer requests. Amazon Q also makes it easier for employees to get answers to questions across business data—such as company policies, product information, business results, code base, employees, and many other topics—by connecting to enterprise data repositories to summarize the data logically, analyze trends, and engage in dialogue about the data.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 5

**Who Is the Company Behind Amazon Q Business?**

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud (2,229,319 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®)
- **Ownership:** NASDAQ: AMZN

**Who Uses This Product?**
  - **Company Size:** 50% Mid-Market, 33% Enterprise


#### What Are Amazon Q Business's Pros and Cons?

**Pros:**

- Ease of Use (4 reviews)
- Coding Assistance (2 reviews)
- Content Generation (2 reviews)
- Features (2 reviews)
- Problem Solving (2 reviews)

**Cons:**

- Context Understanding (1 reviews)
- Login Issues (1 reviews)
- Outdated Data (1 reviews)
- Poor Coding (1 reviews)
- Prompt Issues (1 reviews)

### 3. [ChatGPT](https://www.g2.com/products/chatgpt/reviews)
  ChatGPT is an advanced AI language model developed by OpenAI, designed to assist users in generating human-like text based on the input it receives. It serves as a versatile tool for a wide range of applications, including drafting emails, writing code, creating content, and providing detailed explanations on various topics. ChatGPT is continually evolving to enhance user experience and meet diverse needs. Key Features and Functionality: - Natural Language Understanding: ChatGPT can comprehend and generate text that closely resembles human conversation, making interactions intuitive and engaging. - Versatile Applications: It supports tasks such as content creation, coding assistance, learning new concepts, and more, catering to both personal and professional use cases. - Continuous Improvement: OpenAI regularly updates ChatGPT to improve its performance, accuracy, and safety, ensuring it remains a reliable tool for users. Primary Value and User Solutions: ChatGPT addresses the need for efficient and accessible assistance in various domains. By leveraging its advanced language processing capabilities, it helps users save time, enhance productivity, and access information seamlessly. Whether it's drafting documents, learning new subjects, or automating routine tasks, ChatGPT provides a valuable resource that adapts to individual requirements, making it an indispensable tool in today's digital landscape.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 2,524

**Who Is the Company Behind ChatGPT?**

- **Seller:** [OpenAI](https://www.g2.com/sellers/openai)
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @OpenAI (4,905,887 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/openai/ (1,933 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Student, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 55% Small-Business, 27% Mid-Market


#### What Are ChatGPT's Pros and Cons?

**Pros:**

- Ease of Use (796 reviews)
- Useful (749 reviews)
- Helpful (534 reviews)
- Time-Saving (317 reviews)
- Time-saving (315 reviews)

**Cons:**

- AI Limitations (364 reviews)
- Context Understanding (336 reviews)
- Usage Limitations (288 reviews)
- Inaccuracy (249 reviews)
- Inaccurate Responses (155 reviews)

### 4. [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)
  Claude is a state-of-the-art large language model (LLM) developed by Anthropic, designed to serve as a helpful, honest, and harmless AI assistant. With its advanced reasoning capabilities and conversational tone, Claude excels in tasks ranging from complex coding to in-depth financial analysis, making it a versatile tool for developers, enterprises, and financial professionals. Key Features and Functionality: - Advanced Coding Capabilities: Claude Opus 4 leads in coding performance, achieving top scores on benchmarks like SWE-bench and Terminal-bench. It supports sustained, long-running tasks, enabling continuous work for several hours, which is ideal for complex software development projects. - Financial Analysis Tools: Claude integrates seamlessly with financial data platforms such as Databricks and Snowflake, providing a unified interface for market analysis, research, and investment decision-making. It offers direct hyperlinks to source materials for instant verification, enhancing the efficiency of financial workflows. - Extended Context Windows: With an enhanced 500k context window available in Claude Sonnet 4, users can upload extensive documents, including hundreds of sales transcripts or large codebases, facilitating comprehensive analysis and collaboration. - Tool Use and Integration: Claude's extended thinking capabilities allow it to utilize tools like web search during reasoning processes, improving response accuracy. It also supports background tasks via GitHub Actions and integrates natively with development environments like VS Code and JetBrains for seamless pair programming. - Enterprise-Grade Security: The Claude Enterprise plan offers advanced security features, including Single Sign-On (SSO), Just-in-Time Provisioning (JIT), role-based permissions, audit logs, and custom data retention controls, ensuring data safety and compliance for organizations. Primary Value and User Solutions: Claude addresses the need for a reliable and intelligent AI assistant capable of handling complex tasks across various domains. For developers, it enhances productivity through advanced coding support and integration with development tools. Financial professionals benefit from its ability to unify and analyze diverse data sources, streamlining research and decision-making processes. Enterprises gain from its scalable solutions and robust security features, enabling efficient and secure deployment of AI capabilities within their operations. Overall, Claude empowers users to achieve higher efficiency, accuracy, and innovation in their respective fields.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 315

**Who Is the Company Behind Claude?**

- **Seller:** [Anthropic](https://www.g2.com/sellers/anthropic-b3e27488-b6f4-49c9-a8c7-d860a4207ff3)
- **HQ Location:** San Francisco, California
- **Twitter:** @AnthropicAI (1,306,140 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/anthropicresearch/ (4,116 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Data Analyst
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 52% Small-Business, 33% Mid-Market


#### What Are Claude's Pros and Cons?

**Pros:**

- Ease of Use (40 reviews)
- Useful (40 reviews)
- Helpful (33 reviews)
- Accuracy (25 reviews)
- Communication (23 reviews)

**Cons:**

- Usage Limitations (37 reviews)
- Limitations (19 reviews)
- Limited Functionality (19 reviews)
- AI Limitations (17 reviews)
- Resource Limitations (16 reviews)

### 5. [Gemini AI](https://www.g2.com/products/gemini-ai/reviews)
  Gemini AI is an advanced artificial intelligence platform designed to enhance business operations through intelligent automation and data-driven insights. By leveraging cutting-edge machine learning algorithms, Gemini AI enables organizations to streamline processes, improve decision-making, and drive innovation across various industries. Key Features and Functionality: - Intelligent Automation: Automates repetitive tasks, reducing manual effort and increasing operational efficiency. - Data Analysis and Insights: Processes large datasets to uncover patterns and provide actionable insights for strategic planning. - Natural Language Processing (NLP): Understands and interprets human language, facilitating improved customer interactions and support. - Predictive Analytics: Forecasts trends and outcomes, aiding in proactive decision-making and risk management. - Customizable Solutions: Offers tailored AI models to meet specific business needs and objectives. Primary Value and Problem Solved: Gemini AI addresses the challenge of managing complex and voluminous data by providing tools that automate analysis and generate meaningful insights. This empowers businesses to make informed decisions, optimize operations, and stay competitive in a rapidly evolving market. By integrating Gemini AI, organizations can enhance productivity, reduce costs, and foster innovation through intelligent automation and data-driven strategies.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1

**Who Is the Company Behind Gemini AI?**

- **Seller:** [Gemini AI](https://www.g2.com/sellers/gemini-ai)
- **HQ Location:** Newport Beach, US
- **LinkedIn® Page:** https://www.linkedin.com/company/geminiai/ (15 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 100% Enterprise


### 6. [Glean](https://www.g2.com/products/glean-technologies-glean/reviews)
  Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 100+ connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 161

**Who Is the Company Behind Glean?**

- **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a)
- **Company Website:** https://www.glean.com
- **Year Founded:** 2019
- **HQ Location:** Palo Alto, CA
- **Twitter:** @gleanwork (740 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/gleanwork/ (1,425 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, Account Executive
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 51% Enterprise, 43% Mid-Market


#### What Are Glean's Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Speed (5 reviews)
- Time-saving (5 reviews)
- Fast Search (4 reviews)
- Results (3 reviews)

**Cons:**

- Improvement Needed (3 reviews)
- Search Functionality (2 reviews)
- Inadequate Filtering (1 reviews)
- Lack of Information (1 reviews)
- Limited Customization (1 reviews)

### 7. [IBM watsonx.ai](https://www.g2.com/products/ibm-watsonx-ai/reviews)
  Watsonx.ai is part of the IBM watsonx platform that brings together new generative AI capabilities, powered by foundation models and traditional machine learning into a powerful studio spanning the AI lifecycle. With watsonx.ai, you can build, train, validate, tune and deploy generative AI, foundation models and machine learning capabilities with ease and build AI applications in a fraction of the time with a fraction of the data.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 133

**Who Is the Company Behind IBM watsonx.ai?**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** https://www.ibm.com
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity (74,760 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Consultant
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 41% Small-Business, 31% Enterprise


#### What Are IBM watsonx.ai's Pros and Cons?

**Pros:**

- Ease of Use (76 reviews)
- Model Variety (31 reviews)
- Features (29 reviews)
- AI Integration (28 reviews)
- AI Capabilities (23 reviews)

**Cons:**

- Difficult Learning (21 reviews)
- Complexity (20 reviews)
- Learning Curve (19 reviews)
- Expensive (17 reviews)
- Improvement Needed (16 reviews)

### 8. [Microsoft 365 Copilot](https://www.g2.com/products/microsoft-microsoft-365-copilot/reviews)
  Microsoft 365 Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time. Copilot works alongside you to help draft content, analyze data, summarize meetings, and automate tasks—so you can move faster and focus on what matters most. Because it’s built directly into the apps you already use, there’s no need to switch tools or start from scratch. Copilot also inherits Microsoft 365 security, privacy, and compliance controls, so it only surfaces information users are authorized to access while keeping your data protected. By combining AI with the tools and data organizations already rely on, Microsoft 365 Copilot helps people work smarter, move faster, and get more done. Apps like Word, Excel, PowerPoint, Outlook, Teams, and Loop work with Copilot to support users in the context of their work. For example, Copilot in Word helps users create, understand, and edit documents. By using Microsoft 365 Copilot Chat, you can draft content, review what you missed, and get answers to questions by using open-ended prompts. This information is securely grounded in your work data. Copilot Search is an AI-powered universal search experience across all your Microsoft 365 applications and connected non-Microsoft data sources. It's integrated with Microsoft 365 Copilot, so users can find the results they need by using search, then seamlessly transition to chat for deeper exploration or follow-up task completion. Out of the box agents like Facilitator, Interpreter, or Channels help support meeting logistics, communication, and collaboration in Microsoft Teams.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 18

**Who Is the Company Behind Microsoft 365 Copilot?**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Company Website:** https://www.microsoft.com/
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,100,852 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 48% Small-Business, 43% Enterprise


### 9. [Moveworks](https://www.g2.com/products/moveworks/reviews)
  Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 114

**Who Is the Company Behind Moveworks?**

- **Seller:** [Moveworks](https://www.g2.com/sellers/moveworks)
- **Company Website:** https://www.moveworks.com/
- **Year Founded:** 2016
- **HQ Location:** Mountain View, US
- **Twitter:** @moveworks (5,763 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/moveworksai/ (714 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 63% Enterprise, 13% Small-Business


#### What Are Moveworks's Pros and Cons?

**Pros:**

- Efficiency (11 reviews)
- Ease of Use (10 reviews)
- AI Integration (7 reviews)
- Innovation (7 reviews)
- Time-Saving (6 reviews)

**Cons:**

- Complexity (5 reviews)
- Learning Curve (4 reviews)
- Time-Consuming (4 reviews)
- Usage Limitations (4 reviews)
- Delayed Response (3 reviews)

### 10. [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews)
  ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 388

**Who Is the Company Behind ServiceNow IT Operations Management?**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (55,218 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (32,701 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 50% Enterprise, 20% Mid-Market


#### What Are ServiceNow IT Operations Management's Pros and Cons?

**Pros:**

- Ease of Use (51 reviews)
- Visibility (44 reviews)
- Monitoring (39 reviews)
- Automation (31 reviews)
- Flexibility (20 reviews)

**Cons:**

- Learning Difficulty (29 reviews)
- Complexity (27 reviews)
- Setup Complexity (25 reviews)
- Expensive (24 reviews)
- Steep Learning Curve (24 reviews)

### 11. [Workday Platform](https://www.g2.com/products/workday-platform/reviews)
  The Workday Platform is an AI-powered platform that unifies HR, financial, and operational data, enabling seamless planning, execution, and analysis. It improves decision-making, streamlines cross-team processes, and leverages Workday Illuminate™ for advanced AI insights from vast HR and finance datasets. Workday empowers organizations of all sizes to innovate and optimize performance.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 14

**Who Is the Company Behind Workday Platform?**

- **Seller:** [Workday](https://www.g2.com/sellers/workday)
- **Year Founded:** 2005
- **HQ Location:** Pleasanton, CA
- **Twitter:** @Workday (52,305 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/17719/ (23,943 employees on LinkedIn®)
- **Ownership:** NYSE:WDAY

**Who Uses This Product?**
  - **Company Size:** 57% Enterprise, 36% Mid-Market



    ## What Is Enterprise AI Chatbots Software?
  [Artificial Intelligence Software](https://www.g2.com/categories/artificial-intelligence)