Recommendations to others considering TELUS Digital:
My recommendation is to clearly define your objectives, operating model, and team structure before launching. Determine the right mix of leadership, trainers, quality resources, and operational support needed to achieve your goals, and be prepared to invest time in onboarding and integrating the TELUS team. Much like TELUS's role as Lumen's BPO partner, the most successful outcomes occur when the vendor is treated as an extension of your organization rather than a separate entity. TELUS brings strong talent and operational expertise, but success ultimately depends on shared ownership, clear expectations, and a commitment from both organizations to work toward the same goals. Review collected by and hosted on G2.com.
What problems is TELUS Digital solving and how is that benefiting you?
TELUS Digital helps Lumen solve a critical renewal capacity challenge by providing a scalable, dedicated team focused on proactively engaging customers with expiring Core 4 contracts before revenue is at risk. Their renewal-focused operating model increases customer coverage improves consistency in the renewal process, and ensures at-risk opportunities receive timely outreach. As a result, Lumen is better positioned to reduce churn, protect recurring revenue, and allow Customer Success teams to focus on more strategic customer engagement and growth initiatives. Over the past 1.5 years, TELUS Digital has generated more than $2 million in MRR impact, demonstrating its value as a trusted partner in strengthening revenue retention and supporting Lumen's long-term customer success strategy. Review collected by and hosted on G2.com.
