Products

Auto Scaling is a service to automatically adjust computing resources based on your volume of user requests. When demand for computing resources increase, Auto Scaling automatically adds ECS instances to serve additional user requests, or alternatively removes instances in the case of decreased user requests.

EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals.

Eclipse CMS is a web-enabled call logging tool to provide your business with information on communication infrastructure preformance, utilisation, fraud, capacity and cost/billing.

Build a business that keeps you in the loop with customers and colleagues.

eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.

The Toshiba Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers

Deutsche Telekom Business Services Provide Contact Center Infrastructure Services.

CormSquare automates your procurement process, greatly reducing time, cost and effort. It also helps find right suppliers at lower price. CormSquare saves procurement cost and ease of procurement.

Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent. By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making busin

AnswerAide provides quality customer service solutions and answering services 24/7. The services we offer help our clients stay at the top of their industries because of the excellent support their customers receive from us. In addition to taking a traditional message, AnswerAide also collects and qualifies new leads, takes orders, dispatches emergency calls, provides technical support, places orders, collects donations, schedules appointments, and much more. In addition to phone service

Veroot CTPAT Management Software is your all-in-one platform for achieving and maintaining CTPAT compliance without the manual grind. CBP's Minimum Security Criteria demand constant evidence: security questionnaires, partner validations, training records, and SOPs. Veroot automates all of it. Deploy and score Security Questionnaires, collect e-signatures, and generate branded training and SOP documents from ready-to-use templates. Track workflows and expirations in one place, replacing the email

AdPlug is a hosted MCP server that connects Google Ads and LinkedIn Ads to Claude, ChatGPT and any AI tool that supports the Model Context Protocol (MCP). It gives PPC specialists and agencies a Google Ads MCP server and a LinkedIn Ads MCP server in one account, so they can audit accounts, check pacing, build reports and prepare changes from live campaign data, without CSV exports or another dashboard. What you can do: - Google Ads: audit search terms and wasted spend, check budget pacing, comp

EmberQA is an AI-powered quality assurance platform built for call centers and answering services that want to elevate customer experience while reducing manual QA work. Traditional QA methods review less than 1% of calls, leaving coaching opportunities, compliance risks, and performance insights hidden. EmberQA solves this by automatically pulling in call recordings from your existing phone system and using AI to review 100% of calls in minutes, against your own QA rubric. With EmberQA, every

ServiceSim is an AI-enabled training partner that simulates the customer side of interaction so your agents can practice even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation.

Chat Pandas is a subsidiary of Live Chat World Wide. Chat Pandas are a leading BPO, working with clients across the globe in a number of sectors, from SaaS to Travel and Tourism, delivering tailored customer experiences. Chat Pandas offers up to tier 3 customer support, detailed technical support, inside sales, live chat, email ticketing and phone support.

HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner. AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instan

Orbiq turns your security posture into a self-serve experience for buyers — so your team stops answering the same compliance questions on repeat. Your trust center lives at trust.yourcompany.com with full brand theming (colors, fonts, layouts, branded emails), so it looks like your company, not a vendor's template. Enterprise-grade document controls come standard: three-tier access (public, restricted, NDA-gated), integrated click-to-sign NDA workflows, document watermarking with recipient track

Healthchecks is a monitoring service for cron jobs and background tasks.

Brij is the only omnichannel marketing tool that enables consumer brands to connect with ALL of their customers, even those across 'offline' channels like retail, Amazon and other third party marketplaces. Brands use Brij’s digital rebates, QR code experiences and dynamic links to drive retail velocity, share content, and collect valuable zero & first-party data. Brands also utilize Brij's product registration & warranty management to drive more data collection & customer insights. T