--- title: Toshiba Contact Center Suite Reviews meta\_title: 'Toshiba Contact Center Suite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Toshiba Contact Center Suite works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 2 scale: '5' date\_modified: '2025-12-01' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

# Toshiba Contact Center Suite Reviews & Product Details

The Toshiba Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers

* * *

Seller
[TLC Office Systems](https://www.g2.com/sellers/tlc-office-systems)
Discussions
[Toshiba Contact Center Suite Community](https://www.g2.com/products/toshiba-contact-center-suite/discuss)

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RS

Ritesh S.

Project manager

Small-Business (50 or fewer emp.)

5/14/2024

"Very good experience"

5/5

What do you like best about Toshiba Contact Center Suite?

The call routing part was too good and comfortable for new user Review collected by and hosted on G2.com.

What do you dislike about Toshiba Contact Center Suite?

Sometimes it used to lagg because of network connectivity issue Review collected by and hosted on G2.com.

What problems is Toshiba Contact Center Suite solving and how is that benefiting you?

It helped me to solve my client problems Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

 ![Ŝhreÿ .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ŝhreÿ .")
Ŝ

Ŝhreÿ .

Enterprise (\> 1000 emp.)

11/10/2023

"Very efficient contact centre suite"

2/5

What do you like best about Toshiba Contact Center Suite?

Toshiba contact centre helps us to find phone number and other information about our work colleagues which is very effective if we want to know the details of our colleagues who are not in our inner circle of friends. Review collected by and hosted on G2.com.

What do you dislike about Toshiba Contact Center Suite?

It's user interface is a bit outdated and needs to be renewed. Review collected by and hosted on G2.com.

What problems is Toshiba Contact Center Suite solving and how is that benefiting you?

Toshiba contact centre suite gives us all the necessary details about our work colleague like their phone numbers and addresses and it can be useful if that person is not in our inner circle. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

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[Show More](#)

##### Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

[
View More Pricing Information
](https://www.g2.com/products/toshiba-contact-center-suite/pricing)

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