---
title: Toshiba Contact Center Suite Reviews
meta_title: 'Toshiba Contact Center Suite Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Toshiba Contact Center Suite works for a business like yours.
aggregate_rating:
  rating_value: 3.5
  review_count: 2
  scale: '5'
date_modified: '2025-12-01'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Toshiba Contact Center Suite Reviews
**Vendor:** TLC Office Systems  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 2
## About Toshiba Contact Center Suite
The Toshiba Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers




## Toshiba Contact Center Suite Reviews
  ### 1. Very good experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ritesh S. | Project manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2024

**What do you like best about Toshiba Contact Center Suite?**

The call routing part was too good and comfortable for new user

**What do you dislike about Toshiba Contact Center Suite?**

Sometimes it used to lagg because of network connectivity issue

**What problems is Toshiba Contact Center Suite solving and how is that benefiting you?**

It helped me to solve my client problems

  ### 2. Very efficient contact centre suite

**Rating:** 2.0/5.0 stars

**Reviewed by:** Ŝhreÿ . | Enterprise (> 1000 emp.)

**Reviewed Date:** November 10, 2023

**What do you like best about Toshiba Contact Center Suite?**

Toshiba contact centre helps us to find phone number and other information about our work colleagues which is very effective if we want to know the details of our colleagues who are not in our inner circle of friends.

**What do you dislike about Toshiba Contact Center Suite?**

It's user interface is a bit outdated and needs to be renewed.

**What problems is Toshiba Contact Center Suite solving and how is that benefiting you?**

Toshiba contact centre suite gives us all the necessary details about our work colleague like their phone numbers and addresses and it can be useful if that person is not in our inner circle.



- [View Toshiba Contact Center Suite pricing details and edition comparison](https://www.g2.com/products/toshiba-contact-center-suite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-08+21%3A06%3A51+-0500&secure%5Bsession_id%5D=3e484341-fd8b-48a4-9f8b-8dd6082053a3&secure%5Btoken%5D=90265b20bc12ca02cc64c1211bb9ae694b4a8749d72727cd24685a01996c032b&format=llm_user)

## Toshiba Contact Center Suite Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

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