--- title: Deutsche Telekom Contact Center Reviews meta_title: 'Deutsche Telekom Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Deutsche Telekom Contact Center works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 2 scale: '5' date_modified: '2025-03-10' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Deutsche Telekom Contact Center Reviews **Vendor:** Deutsche Telekom **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.0/5.0 **Total Reviews:** 2 ## About Deutsche Telekom Contact Center Deutsche Telekom Business Services Provide Contact Center Infrastructure Services. ## Deutsche Telekom Contact Center Reviews ### 1. It's got better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2017 **What do you like best about Deutsche Telekom Contact Center?** The friendly and quick support these days is steps up from waiting in line for hours. **What do you dislike about Deutsche Telekom Contact Center?** You can't skip a lot of the annoying questions when you call... You can't just call and reach someone immediately. **What problems is Deutsche Telekom Contact Center solving and how is that benefiting you?** We've figured out several problems with internet connections with their help ### 2. Great product that enhances the customer's experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2014 **What do you like best about Deutsche Telekom Contact Center?** They have great functionality in their business process. The contact center themselves streamlines the whole process and makes everything run smoothly. **What do you dislike about Deutsche Telekom Contact Center?** I had an issue with wait time but other than that there were no major dislikes. Wait time is something that everyone has to deal with. **What problems is Deutsche Telekom Contact Center solving and how is that benefiting you?** Trying to generate the right amount of business. The benefit that I have realized is the personal attention given. ## Deutsche Telekom Contact Center Discussions - [What is Deutsche Telekom Contact Center used for?](https://www.g2.com/discussions/what-is-deutsche-telekom-contact-center-used-for) - [View Deutsche Telekom Contact Center pricing details and edition comparison](https://www.g2.com/products/deutsche-telekom-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-06+09%3A35%3A54+-0500&secure%5Bsession_id%5D=f4aa9a18-7c16-49e5-9612-f497d7d1f384&secure%5Btoken%5D=98ba3c105841eea38a6ba353413852566a4f9b43534feff05b88675b317ac7a8&format=llm_user) ## Deutsche Telekom Contact Center Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top Deutsche Telekom Contact Center Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,061 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,572 reviews)