Sutherland
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Give your team real-time visibility into customer conversations and improve your customer experience.
extract.ai is a comprehensive document processing platform, offering an all-in-one solution for handling documents from ingestion to data intelligence. The easy-to-use platform streamlines the entire document processing journey, efficiently managing tasks from initial document capture to extracting and leveraging meaningful data insights.
HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner. AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instant answers, tailored instructions, and email composition capabilities within the search function. When users enter a query, a new "AI Assistant" section appears above traditional search results, providing AI-powered responses and instructions, thereby streamlining processes, saving time, and enhancing user experience.
Robility provides an extensive range of automation solutions designed to empower businesses. Our suite of tools includes intuitive robotic process automation (RPA) that streamlines operations, artificial intelligence (AI) capabilities for enhanced decision-making, and seamless integration to ensure efficiency and scalability. With our intelligent workflow automation, businesses can optimize processes, increase productivity, and stay at the forefront of technological advancements in the ever-evolving landscape of automation. Robility Document Understanding is a robust solution crafted to extract, classify, and process data from diverse documents. Powered by advanced machine learning and artificial intelligence, it automates document-centric tasks like invoice processing and contract analysis. This tool boosts information retrieval, improves accuracy, and minimizes manual effort, leading to streamlined business workflows and enhanced operational efficiency. By leveraging Robility Document Understanding, organizations can unleash the full potential of their data and optimize document-centric tasks in their automation strategies. Robility enables small and medium businesses to start their automation journey at the lowest total cost of ownership, allowing seamless expansion on demand through a flexible pay-as-you-go model. Robility caters to the diverse needs of businesses by providing a spectrum of deployment options. Whether organizations prefer the control of on-premises solutions, the flexibility of Infrastructure as a Service (IaaS), the convenience of Platform as a Service (PaaS), the accessibility of Software as a Service (SaaS), or a hybrid combination, our offerings are designed to align seamlessly with the unique requirements of each business. This versatility ensures that companies can choose the deployment model that best suits their operational preferences and strategic objectives, fostering an adaptable and efficient technological infrastructure.
Sentinel AI™ provides comprehensive monitoring and failover protection for remote work, ensuring data security, privacy, and compliance. It helps businesses meet regulatory requirements, minimize costs, and navigate audits seamlessly. With AI-driven features, Sentinel AI™ Vision ensures real-time employee authentication, detects anomalies, and ensures data security in real-time. Sentinel AI™ Shield masks customer information without infrastructure changes, offering redaction and unmasking options. Sentinel AI™ Audio identifies multiple individuals and noise levels in workplaces. Together, these solutions empower businesses to safeguard data, maintain privacy, and successfully navigate regulatory audits in the remote work landscape.
Sutherland is a process transformation company focused on helping companies rethink the way business gets done.
Sutherland CX360™ is an AI-powered customer experience platform designed to analyze 100% of customer interactions across all channels, transforming them into actionable insights. By leveraging advanced algorithms, CX360 enables businesses to identify patterns, trends, and correlations within their data, facilitating informed strategic decisions and operational enhancements. Key Features and Functionality: - Quality Automation: Automates quality monitoring using AI and machine learning, auditing every interaction to provide reliable, granular insights on quality adherence by intent types, product, and geography. - Predictive Analytics: Links customer interaction details with outcome KPIs, such as CSAT, FCR, retention, and sales, enabling businesses to move beyond operational KPIs and drive program outcomes. - Interaction Insights: Provides comprehensive analysis of customer journey stages, sentiment, consumer and agent behaviors, and topics discussed across all interactions. - Case Summarization: Reduces after-call work by generating concise and informative summaries of customer interactions. - Named Entity Extraction: Extracts notable entities from transcripts and saves them in a structured format within the CRM. - Key Moments Identification: Utilizes zero-shot classification to label engagement data and identify impactful issues within customer interactions. Primary Value and Solutions Provided: Sutherland CX360™ empowers organizations to deliver superior customer experiences by providing a comprehensive understanding of customer behaviors and sentiments across all channels. By automating quality monitoring and leveraging predictive analytics, businesses can enhance customer retention, increase sales, and deliver personalized, omnichannel experiences. The platform's real-time insights enable proactive decision-making, leading to improved operational efficiency and customer satisfaction.
Sutherland Labs provides research tools and design thinking to companies.
Sutherland is a leading provider of consulting, process transformation services, information technology (IT) optimization, analytics, and design thinking solutions to the entire healthcare ecosystem.
Sutherland Reviews
Mohamed T.
Application Analyst @Q2|Sr Associate Infrastructure |SME 0365 |MBA in Data Analytics and IntelligenceDecent product
Fauconnier V.
Very poor especially with complicated designs
Oscar G.
Program Manager at Tech MahindraCan work with a great amount of data at the same time
About
What is Sutherland?
Sutherland is a global provider of business process transformation and outsourcing services, leveraging advanced technologies and analytics to streamline client operations. Founded in 1986 and headquartered in Pittsford, New York, Sutherland offers a wide range of services, including customer engagement, back-office operations, and digital transformation for various industries such as banking, healthcare, insurance, and telecommunications. The company focuses on enhancing customer experiences and increasing operational efficiency through innovative solutions.
