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Eclipse CMS4 Reviews & Product Details

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AG

Andrew G.

Manager

Small-Business (50 or fewer emp.)

8/13/2022

"Best Call Monitoring and Communication Management Tool"

3.5/5

What do you like best about Eclipse CMS4?

Eclipse CMS4 is best Sofware Application for Communication and Call tracking it have following cool features:

- Integration with Microsoft Teams

- Awesome Reporting and Analytics

- Easy to use, manage performance, cost control

- We can manage Cross Charge Billing, Fraud Detection, QoS and Capcity etc..

-Window, SaaS and On Premise Support

and many more ... Review collected by and hosted on G2.com.

What do you dislike about Eclipse CMS4?

Eclipse CMS4 is the best Software Application and I don't see any negative point in it. But it will be great if it have free version and trial versions so user can try it before purchase. Review collected by and hosted on G2.com.

SS

sam s.

content editor

Small-Business (50 or fewer emp.)

10/20/2020

"Stuck in the early 2000s"

1.5/5

What do you like best about Eclipse CMS4?

The staff is great and whenever I send a message to support I always get a response quickly Review collected by and hosted on G2.com.

What do you dislike about Eclipse CMS4?

The interface times out often. Some reports are more difficult to pull. Review collected by and hosted on G2.com.

There are not enough reviews of Eclipse CMS4 for G2 to provide buying insight. Below are some alternatives with more reviews:

1

Automation Anywhere Agentic Process Automation

4.5

(5,558)

Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.

The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

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2.5 out of 5 stars