# Eclipse CMS4 Reviews
**Vendor:** Data Track Technology  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 2.5/5.0  
**Total Reviews:** 2
## About Eclipse CMS4
Eclipse CMS is a web-enabled call logging tool to provide your business with information on communication infrastructure preformance, utilisation, fraud, capacity and cost/billing.




## Eclipse CMS4 Reviews
  ### 1. Best Call Monitoring and Communication Management Tool

**Rating:** 3.5/5.0 stars

**Reviewed by:** Andrew G. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 13, 2022

**What do you like best about Eclipse CMS4?**

Eclipse CMS4 is best Sofware Application for Communication and Call tracking it have following cool features:
- Integration with Microsoft Teams
- Awesome Reporting and Analytics
- Easy to use, manage performance, cost control 
- We can manage Cross Charge Billing, Fraud Detection, QoS and Capcity etc..
-Window, SaaS and On Premise Support 

 and many more ...

**What do you dislike about Eclipse CMS4?**

Eclipse CMS4 is the best Software Application and I don't see any negative point in it. But it will be great if it have free version and trial versions so user can try it before purchase.

**What problems is Eclipse CMS4 solving and how is that benefiting you?**

Eclipse CMS4 is helping us manage in Call Monitoring, reporting and providing best analytics.

  ### 2. Stuck in the early 2000s

**Rating:** 1.5/5.0 stars

**Reviewed by:** sam s. | content editor, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 20, 2020

**What do you like best about Eclipse CMS4?**

The staff is great and whenever I send a message to support I always get a response quickly

**What do you dislike about Eclipse CMS4?**

The interface times out often. Some reports are more difficult to pull.

**What problems is Eclipse CMS4 solving and how is that benefiting you?**

We use it as our main crm. It mostly just holds all customer information in one place


## Eclipse CMS4 Discussions
  - [What is Eclipse CMS4 used for?](https://www.g2.com/discussions/what-is-eclipse-cms4-used-for)

- [View Eclipse CMS4 pricing details and edition comparison](https://www.g2.com/products/eclipse-cms4/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+14%3A55%3A20+-0500&secure%5Bsession_id%5D=e27127d1-6ae2-4fe6-ac75-21bb2016ddbd&secure%5Btoken%5D=749042d0e68a7c0fe494e38898cd38a0c85c673173bea8a0165c4438826d1260&format=llm_user)

## Eclipse CMS4 Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

## Top Eclipse CMS4 Alternatives
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