Search results for ToDesk

Service desk software designed for the way people use technology

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

The educational technology management system to help simplify and integrate school system's one-to-one, asset, and work order management processes. One to One Plus Software is the all-in-one software solution designed to help school systems simplify one-to-one, asset, and work orders management.

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

HaloITSM is an ITSM service desk software solution, designed specifically for IT service management. HaloITSM gives you the power to manage all IT support with powerful ITIL aligned out-of-the-box functionality. You can streamline and report on specific processes such as change and problem management. Tailored to your exact requirements, you can align IT to the business needs in an all-inclusive, unlimited IT Service Desk solution.

Resolve AI is an AI-powered service desk built for Teams & Slack that resolves employee issues autonomously using agentic AI, reducing tickets and improving productivity.

osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Xurrent is a premium service management application for large multinational organizations and their external service providers. Xurrent gives service providers the information they need to continuously optimize the allocation of resources to the areas where they deliver the most value to the business.

Pylon is the customer ops platform for modern businesses. Pylon helps companies that interact with their customers over shared Slack or Microsoft Teams channels scale their operations. This includes syncing customer questions in Slack with support systems (Intercom, Zendesk, etc), sending product updates across your shared Slack channels, and automating customer operations in conversational platforms. Pylon is trusted by fast growing companies like Hightouch, Causal, and Courier to help improve customer experience and scale your CX operations across customer support and customer success.

Enterprise Service Management That Runs Itself. AI agents that solve tickets and automate repetitive work

YArooms is a web based booking software package that makes it easy for you to manage rooms and resources and to book a room anywhere, even if it is in a different time zone or location.

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike.

Suptask is the new way of working with tickets where your conversations on Slack are turned in to a full blown ticketing system, without leaving Slack. We are enabling companies to shift-left, remove barriers between teams and decrease their response time by optimizing the time-to-resolution (TTR). With a new model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process without restricting it down to a set of specific people (aka "agents"). With us everyone can be an agent, it's unlimited by default. Our conversational based ticketing solution enables you to request, assign, prioritize and respond to incoming cases in your existing Slack workspace. We are moving teams closers to each other, leading to happier customers and a smooth process to cooperate internally.

Spacebring is an easy-to-use software for shared spaces to automate and optimize operations, manage spaces, and help its members and teams get services with just a few taps. Our vision is to increase the value of the shared space economy by broadening access to shared spaces through tech. We empower shared space businesses with a recurring revenue platform that masters and outstands the essentials of subscription and billing management. Our app boosts space utilization, fosters its efficient use, and cultivates member self-reliance by the app's intuitiveness.

FlowPaper is a web based PDF viewer and digital publishing platform that allows user to take PDFs to the web in a responsive and friendly way that fits your PDF.

TightVNC is a free and open-source remote desktop software that enables users to access and control computers over a network. It allows interaction with a remote screen as if the user were physically present, facilitating tasks such as opening files, launching applications, and performing other desktop activities. Compatible with Windows and Linux operating systems, TightVNC is designed to be lightweight and efficient, making it suitable for various hardware configurations. Key Features and Functionality: - Cross-Platform Compatibility: Supports both Windows and Linux systems, ensuring broad usability. - Tight Encoding: Utilizes a combination of JPEG and zlib compression to optimize performance over low-bandwidth connections. - File Transfer Capability: Allows users to transfer files between local and remote machines seamlessly. - Multi-Monitor Support: Enables viewing and controlling multiple monitors connected to the remote system. - Auto-Scaling: Adjusts the viewer window to match the remote desktop size, regardless of the host computer's resolution. - Lightweight Resource Usage: Designed to consume minimal system resources, making it suitable for older hardware and resource-constrained environments. Primary Value and User Solutions: TightVNC provides a cost-effective solution for remote desktop access, eliminating licensing expenses associated with commercial alternatives. Its optimized bandwidth usage and straightforward configuration make it particularly valuable for businesses seeking practical remote connectivity without licensing overhead. By enabling remote control of computers, TightVNC enhances productivity, facilitates remote support, and allows for efficient management of systems across different locations.

Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs.

Build business applications and database apps faster and easier with Kintone, the agile, no-code application Platform as a Service (aPaaS). Collaborate around your apps and data, then deliver powerful, dynamic reports. Use Kintone's open API to connect the tools and services your company is already using in order to have a centralized, 360-degree view of your business.

vFire is an enterprise level IT service management software tool.

Cameyo is a cloud-native Virtual Application Delivery (VAD platform that enables organizations to securely deliver Windows and internal web applications to any device directly through a browser, eliminating the need for traditional virtual desktops or VPNs. Designed to support remote and hybrid work environments, Cameyo provides a seamless, cost-effective, and highly secure digital workspace experience, allowing users to access business-critical applications from anywhere without compromising security or performance. Key Features and Functionality: - Application Delivery Without Virtual Desktops: Delivers Windows, Linux, internal web, and SaaS applications directly to any device via a browser, removing the necessity for full virtual desktop infrastructure (VDI. - Enhanced Security: Implements a zero-trust security model with features like PortShield technology, which closes all server ports until user authentication, and Secure Cloud Tunneling, eliminating the need for VPNs and reducing the attack surface. - Cross-Platform Compatibility: Supports access from any operating system, including Windows, Mac, Linux, and ChromeOS, ensuring flexibility across various devices. - Flexible Deployment Options: Offers fully-hosted services on Google Cloud Platform and Microsoft Azure, as well as self-hosted solutions deployable in public clouds, private clouds, or on-premises environments. - Seamless Integration: Integrates with existing identity providers like Microsoft Active Directory and Azure AD for user authentication, and supports cloud storage solutions for a unified user experience. - Cost Efficiency: Utilizes elasticity and usage optimization to reduce infrastructure costs associated with virtual desktops, providing a more economical solution for application delivery. Primary Value and User Solutions: Cameyo addresses the challenges organizations face in enabling secure and efficient remote and hybrid work by simplifying the delivery of business-critical applications. By eliminating the complexities and high costs associated with traditional VDI and VPN solutions, Cameyo enhances productivity, strengthens security, and offers a scalable solution adaptable to various IT environments. Its application-focused delivery ensures that users have seamless access to necessary tools without the overhead of full desktop virtualization, making it an ideal choice for businesses aiming to modernize their digital workspace strategies.