--- title: Alemba Service Manager Reviews meta_title: 'Alemba Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 64 reviews by the users' company size, role or industry to find out how Alemba Service Manager works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 64 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Alemba Service Manager Reviews **Vendor:** Alemba **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 64 ## About Alemba Service Manager Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in, offering an interface for every kind of user. ## Alemba Service Manager Reviews ### 1. Cost effective with great customisation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Alemba Service Manager?** I like the ease of use of the designer which has a great supporting workflow that you can do complex requests and scripts. The search feature is very intuitive and fully featured. Customisation of the end user portal is simple and very easily to configure. Pricing is very competative. **What do you dislike about Alemba Service Manager?** Issues with custom dashboards initially and we're now stuck with personalised ones with no tool to create new ones. Some features that haven't worked for the last few updates still not working. This isn't preventing the system from working but something that should really have been resolved. Due to the huge list of features (which could be seen as a positive) would be nice to have more documentation/video guides on some of these features. **What problems is Alemba Service Manager solving and how is that benefiting you?** It's providing us with a 24/7 call logging/request logging facility. With our own customised scripts (and now using webhooks) we could offer our users access to some services outside of our working hours. ASM is cost effective compared to other products we reviewed and has plenty of features that we are still discovering ### 2. Alemba vFire **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Alemba Service Manager?** We moved a lot of our ITIL based functions into vFire. e.g. Service desk ticketing, change management, asset inventory. Prior to implementing vFire they were all separate disparate systems. It's highly flexible (which is not always a good thing) **What do you dislike about Alemba Service Manager?** It's very flexible which can become confusing if you lose sight of your desired finishing point. having a clear plan and desired results for implementing it is a must. **Recommendations to others considering Alemba Service Manager:** Currently the application doesn't support a full html client. This will change in the next version which will make the application non operating system dependent. **What problems is Alemba Service Manager solving and how is that benefiting you?** Service desk ticketing, customer self service in reporting faults, asset management, change management. ### 3. Simple, Realistic, Ease of Use and Cost effective IT Service Management tool. **Rating:** 5.0/5.0 stars **Reviewed by:** rajeev t. | Database Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2018 **What do you like best about Alemba Service Manager?** The best thing about vFire is the dashboard view and time stamp on the service request. Dashboard view offers great customization options, upto 15 types of columns can be added in a regular view. Reports are exported in excel, they look nice and sorted. The integration of the users information with on premise Active Directory is really good and shows a lot of detailed information. **What do you dislike about Alemba Service Manager?** The version used by our organizations lacks modern features like AI integration,knowledge base integration, etc however it is acceptable considering the effective pricing of the product. **Recommendations to others considering Alemba Service Manager:** The product has a competitive pricing as compared to the current market and it is able to serve most of the purpose of an ideal ITSM tool. **What problems is Alemba Service Manager solving and how is that benefiting you?** We are using vFire for routing and management of IT service management and service desk operations. The version being used is vFire core 9.9.6, which is capable of performing the automated ticket routing and pushing notifications to the concerned teams for the actions to be taken.This in turn saves time and less manual effort is required. ### 4. An easy to use Incident and Service request management tool available at a minimal cost **Rating:** 4.0/5.0 stars **Reviewed by:** Debashish N. | Service Desk , Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Alemba Service Manager?** It provides an end user friendly interface for dashboard view, export in excel option and offers a good number of customization as well. Integration with AD is seamless and it even provides the timestamp per the regions' clock. **What do you dislike about Alemba Service Manager?** It lacks some of the advanced features however considering the cost effectiveness, the product stands out of the crowd. **Recommendations to others considering Alemba Service Manager:** If you are looking for a simple ITSM tool which should cater all the basic fundamentals of your service desk while being compliant with ITIL framework, you can try Alemba Vfire. **What problems is Alemba Service Manager solving and how is that benefiting you?** We are managing our entire Service desk from Vfire core and able to perform all the ITSM tasks hassle free ### 5. Cost effective and easy to manage ITSM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Aarti G. | Service Desk, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Alemba Service Manager?** Besides cost, Vfire is very simple with all basic features available based on ITIL framework. It gives you nice excel reports for your vfire tickets and Dashboard view is descriptive yet simple. A lot of customization in the ticket view dashboard with time stamp sorting. **What do you dislike about Alemba Service Manager?** It lags in the modern features like AI Algorithm but for this price, it is truly acceptable. **Recommendations to others considering Alemba Service Manager:** If you are looking for a simple and easy to use tool which should be able to handle the Service Desk ticketing system, try this one. **What problems is Alemba Service Manager solving and how is that benefiting you?** We are using Vfire to handle Incident and Change Management request ### 6. Vfire is an enterprise service management application with ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Nishant A. | ICT Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Alemba Service Manager?** I am using vFire Core version 9.6 for incident management and handling service request. It gives me easy reports on the desired formats. Also , I like the dashboard view. **What do you dislike about Alemba Service Manager?** There is nothing to dislike except some sluggish performance while using the web interface **Recommendations to others considering Alemba Service Manager:** If you're looking out of ITSM tools, take a look at Vfire modern versions. **What problems is Alemba Service Manager solving and how is that benefiting you?** Incident & Service Request reporting and management is done through vFire core application. ### 7. Easy but a lot going on **Rating:** 3.5/5.0 stars **Reviewed by:** Josh A. | Citrix Administrator (Contract), Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Alemba Service Manager?** Simple ticketing system able to track what comes in and out **What do you dislike about Alemba Service Manager?** Really confusing once you add extra modules like CMDB groups finding specific offers. **Recommendations to others considering Alemba Service Manager:** Make things a little more accessible within the application like a per company VSM so if a specific company needs certain tabs make a image for it **What problems is Alemba Service Manager solving and how is that benefiting you?** Ticketing system we are able to track what issues we have coming in and out ### 8. VMWare **Rating:** 5.0/5.0 stars **Reviewed by:** Schqueatta J. | Technical Support Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Alemba Service Manager?** I like how easy it is to use the application. It's very user friendly and easy to set up. I was able to remote in anywhere I had an internet connection which made working from home more convenient. I was always able to get work done anywhere at anytime. **What do you dislike about Alemba Service Manager?** There were no way to calculate depreciation. I've found some software that does and this is not a product that does. Sometimes, when the system was down, it made it hard to get anything done. If you're not able to access the remote desktop there is no workaround to work. **Recommendations to others considering Alemba Service Manager:** Quicker responses when the system crashes and work at home agents aren't able to log in and do work. **What problems is Alemba Service Manager solving and how is that benefiting you?** It integrates with the current product we already use to manage trends in the data we sale. ### 9. Excellent Program **Rating:** 5.0/5.0 stars **Reviewed by:** Steven W. | Desktop Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2018 **What do you like best about Alemba Service Manager?** Loved being able to control everything from my desktop instead of removing into the server and having to go through there. **What do you dislike about Alemba Service Manager?** There was nothing I disliked about this program. **What problems is Alemba Service Manager solving and how is that benefiting you?** The ease of using virtualized servers from my desk at work. ### 10. VMware Service Manager for IT service provider to provide application support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2018 **What do you like best about Alemba Service Manager?** VMware Service Manager manages large amounts of virtual machines without feeling overwhelmed. Each VM tree is available and simple to navigate.I have used this on several client projects and it integrates very well with their business workflows. Most of the standard IT processes like Incident management, problem management ,change management etc are easy to setup up out of the box.This tool is just a great solution for cloud environments **What do you dislike about Alemba Service Manager?** One thing I didn't like VMware is slow to respond when executing scripts (or automated processes) it kind of makes you think that nothing is happening. A little more visual indicators would be nice to see to let you know that something is going on.Configuring a Virtual machine and the time it takes to configure is very long **Recommendations to others considering Alemba Service Manager:** VMware is a great option to assist in everyday needs when accessing remotely.Use it if you have to handle big data technologies. **What problems is Alemba Service Manager solving and how is that benefiting you?** Managing Cloud-based IT services of our organization. VMware service manager has a way of simplifying my every day duties and the downloading of different VMware suites and products.It allows us quick easy way to distribute work among team and pass to other teams when needed. ### 11. a big headache **Rating:** 1.0/5.0 stars **Reviewed by:** Daniel K. | splunk sme, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2018 **What do you like best about Alemba Service Manager?** how it can show you what tickets need to be looked at and outstanding tickets. the reports that is produced are good for managers and service desk managers **What do you dislike about Alemba Service Manager?** service keeps crashing confusing to use when something is entered wrong the software does not tell you where its wrong **Recommendations to others considering Alemba Service Manager:** look around and see what else is out there **What problems is Alemba Service Manager solving and how is that benefiting you?** none and want to replace ### 12. Powerful and flexible ITSM application **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about Alemba Service Manager?** The VMWare Service Manager is a powerful ITSM software that has very good workflow engine to control the ITSM processes/. I have used this on several client projects and it integrates very well with their business workflows. Most of the standard IT processes like Incident management, problem management ,change mangement etc. are easy to setup up out of the box. It is also a cloud based application and can be easily deployed on client environment. It has options to customize the fields on the application as well. For example, if you wanted to add a new field to capture the approximate effort for a change, you can include this field to show up when you create a new change. Most of the navigation options are shown on a panel on the left. This is typical of most ITSM applications.. They also have options to calculate and report the SLA and OLA response times and breaches. **What do you dislike about Alemba Service Manager?** The user interface takes a little getting used to. When I first started using this, I had trouble understanding the navigations and options that were in here. Having used many other ITSM tools, I can cleary say this is one area that needs to be improved. There are several other ITSM softwares like ServiceNow that offers a lot more functionalities out of the box for project management and IT process management which are lacking in the VMware application. **Recommendations to others considering Alemba Service Manager:** It would be best to consider the alternatives in the market. The VMWare application is a good option if you have other VMware products that you might want to integrate it with. **What problems is Alemba Service Manager solving and how is that benefiting you?** Incident management, problem management, configuration management, Knowledge base, change management and service catalogs. ### 13. VMWare Service Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Bobby W. | Centralized Application Support Supervisor, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2017 **What do you like best about Alemba Service Manager?** what I like best about VMSM is the ability to automate the processes that are needed to manage our Virtual Server environment. **What do you dislike about Alemba Service Manager?** sometimes the product is a little slow to respond when executing scripts (or automated processes) it kind of makes you think that nothing is happening. a little more visual indicators would be nice to see to let you know that something is going on. **Recommendations to others considering Alemba Service Manager:** pretty much anything that VMWare is worth trying at least once. I know for our company anything that they have offered has helped us in the long run. Some of the products are a little hard to get going, but once you do, they tend to run themselves. **What problems is Alemba Service Manager solving and how is that benefiting you?** we've been able to deliver and manage physical, virtual, and cloud-based IT services in a standardized and scalable way. ### 14. Provides Great Functionality but is not without issues **Rating:** 4.0/5.0 stars **Reviewed by:** Amy L. | Event Planner II, Pharmaceuticals, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2017 **What do you like best about Alemba Service Manager?** The functionality is great. I can now work from any location with a secure internet connection and have access to ALL of my files and programs as if I was sitting at my desk in the office. I could even connect with a tablet. It operates really well. There is no noticeable lag time. I can accomplish many more tasks with this program. **What do you dislike about Alemba Service Manager?** When working remotely, sometimes it will disconnect from your profile randomly and you have to reconnect, which could take a while. Every time there is an update, there seems to be a complication in it implementing the update. All profiles should be the same base set-up, or there are complications in the few customized profiles. **Recommendations to others considering Alemba Service Manager:** Make sure to evaluate the needs of all of your staff, not just the majority, as it is more difficult to customize for smaller groups or individuals among the company. **What problems is Alemba Service Manager solving and how is that benefiting you?** The benefits are large. Our staff can work remotely, if there is bad weather, our office building shuts down or loses power, or any unforeseen circumstance. With this program, the work can still get done no matter what is thrown in our way. ### 15. Full Featured and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Shane E. | Senior Help-desk Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Alemba Service Manager?** Easy of use and ability to make changes quickly **What do you dislike about Alemba Service Manager?** Sometimes are version can be slow and crash **What problems is Alemba Service Manager solving and how is that benefiting you?** One stop access for service desk ### 16. Great program! Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about Alemba Service Manager?** I love the ability to use the program as a telecommuter. It gives our company to hire many agents that work from home. Without having to worry about having open office space or not enough. **What do you dislike about Alemba Service Manager?** Sometimes it times out and freezes, but many programs do the same thing. It has been known to completely reset a desktop, however, that has rarely happened. **Recommendations to others considering Alemba Service Manager:** This program is well worth the time and effort that a company can take actions in training employees to use. It broadens the working environment and locations that an employee can work from. **What problems is Alemba Service Manager solving and how is that benefiting you?** It gives us the opportunity to work from home and not have to worry about traffic or having to work around weather conditions. ### 17. VMware Service Manager is a good platform for DevOps virtualization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2017 **What do you like best about Alemba Service Manager?** VMware Service Manager can support various IT virtualization environments - physical servers, virtual servers or cloud-based services. It is easy to scale and replicate virtual environments across different servers, which enables quick IT response for changing software development requirements. **What do you dislike about Alemba Service Manager?** The future development roadmap of the VMware Service Manager was unclear. The web interface is limited for IE only. Workflow engine is not very much intuitive and requires detailed knowledge of the operation you would like to perform. **Recommendations to others considering Alemba Service Manager:** Know the product roadmap and its new capabilities. It is hard to upgrade to the new releases. Validate terms of support, which in many cases are unclear **What problems is Alemba Service Manager solving and how is that benefiting you?** Scale up and scale down IT virtualization infrastructure Enforcing infrastructure approval policies across different IT teams Reducing IT cost by enabling Cloud services management and connectivity to other VMware environments Productivity improvement for software development by quickly responding to the ir DevOps requirements ### 18. Ok experience with VMware **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2017 **What do you like best about Alemba Service Manager?** VMware made it easy to log into my desktop and work from anywhere. This was especially convenient when traveling between multiple office and hospital locations. All of my documents and applications were available anywhere, and everything was exactly where I left it in my files which saved a great deal of time from searching for the documents that were needed for my daily tasks. **What do you dislike about Alemba Service Manager?** The software was moderately reliable, I experienced at least a few instances of errors each day using it which required a reboot of the computer I was using. This interrupted a few meetings and was a bit frustrating when it happened during meetings or presentations. **Recommendations to others considering Alemba Service Manager:** VMware is a great option to assist in everyday needs when accessing remotely. **What problems is Alemba Service Manager solving and how is that benefiting you?** This software allowed me to work remotely from my home office which was invaluable in my work with multiple office locations and hospitals to visit each day. ### 19. Best software available to maintain virtual machines **Rating:** 5.0/5.0 stars **Reviewed by:** Ashok K. | Application Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about Alemba Service Manager?** Best software available to maintain virtual machines **What do you dislike about Alemba Service Manager?** There is nothing much I dislike in this software **What problems is Alemba Service Manager solving and how is that benefiting you?** Maintenance of virtual machines ### 20. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** ᕓ𝔦𝔠ӄ𝔦 . | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2017 **What do you like best about Alemba Service Manager?** Enables users to manage IT services, such as cloud-based, virtual, and physical. Provides a user-friendly way to control workflow. **What do you dislike about Alemba Service Manager?** I haven't had any negative experiences from using this software. It has been extremely beneficial so far. **Recommendations to others considering Alemba Service Manager:** VMware Service Manager is a useful product that allows users to manage and control IT-services and workflow in a physical, virtual, and cloud-based environment. It is user-friendly and offers many beneficial tools and features. **What problems is Alemba Service Manager solving and how is that benefiting you?** Team members are able to manage IT-services and control workflow in physical, virtual, or cloud-based environments. ### 21. Remote Desktop made easy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2017 **What do you like best about Alemba Service Manager?** The VMware service manager works very well when we use it to install and manage different applications on cloud platforms making it very simple to handle IT related tasks in a much efficient manner. **What do you dislike about Alemba Service Manager?** Vmware service manager sometimes needs to be rebooted in case the OS package installed gets corrupted or runs with less available space on the server. **What problems is Alemba Service Manager solving and how is that benefiting you?** We have installed remote desktop services through VMware service manager and applications on cloud that can be easily handled without any issues. ### 22. You Should Be Ware of VMWare **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about Alemba Service Manager?** + Installs Quickly and Easily + Clean Interface **What do you dislike about Alemba Service Manager?** - User interface is small - Times out without warning **Recommendations to others considering Alemba Service Manager:** + Pick an easily integrate-able platform that enables users to connect to all internal services quickly **What problems is Alemba Service Manager solving and how is that benefiting you?** + I can connect virtually and securely without hassle from my personal laptop ### 23. Robust and highly customizable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Alemba Service Manager?** My company has been using VSM for a few years now. We have been able to integrate a tremendous amount of our day-to-day processes into the tool. **What do you dislike about Alemba Service Manager?** The user interface isn’t quite the easiest to use, initially, but becomes easier in time. **What problems is Alemba Service Manager solving and how is that benefiting you?** We have streamlined many of our corporate processes by using the tool. Many of our repetitive tasks have been integrated into the tool which save time and have cut costs tremendously. ### 24. Easy to use for Mac laptop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2017 **What do you like best about Alemba Service Manager?** User friendly UI. Easy to install and maintain. **What do you dislike about Alemba Service Manager?** Felt it takes more disk space and little too heavy on low end macbook pro. **Recommendations to others considering Alemba Service Manager:** Use it if you have to handle big data technologies. **What problems is Alemba Service Manager solving and how is that benefiting you?** I was using to manage ubuntu with Hive, Hadoop and airflow installed on it. ### 25. Secure and Easy to Use!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Alemba Service Manager?** This product is organized and easy to use. Allows for secure access when working remotely. Allows staff to stay connected. **What do you dislike about Alemba Service Manager?** Sometimes I have issues connected remotely. It likes to disconnect and takes a while to reconnect. **Recommendations to others considering Alemba Service Manager:** It is a great product for your company. Give it time to get working and at least try it once. **What problems is Alemba Service Manager solving and how is that benefiting you?** We have a lot of staff in our office that work remotely and this product allows them to do this securely. ### 26. Powerful automated IT service managment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Alemba Service Manager?** The VMware service manager is fantastic. **What do you dislike about Alemba Service Manager?** The VMware service is improving product. **Recommendations to others considering Alemba Service Manager:** I strongly suggest to try out the automated service for few months and see the results. **What problems is Alemba Service Manager solving and how is that benefiting you?** These are the benefits that I have observed: 1- Provides cloud consumers a unified experience resources. 2- It simplifies the requests for cloud resources. 3- Full access to resources with the flexibility for options to modify services. 4- Establishes to other VMware solutions to provide closed loop cloud services. 5- Eliminates bottlenecks while enforcing the policies through automation. ### 27. Useful tool for accessing creating and maintaining virtual machines **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about Alemba Service Manager?** Ease of access and use, sleek design, **What do you dislike about Alemba Service Manager?** Only the limitations that are there due to it being virtual, which cannot be attributed to the tool itself **Recommendations to others considering Alemba Service Manager:** Seems to work ok **What problems is Alemba Service Manager solving and how is that benefiting you?** Multiple test beds for work. ### 28. A good solution for ITSM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about Alemba Service Manager?** Requesting, approving, and tracking features seem really good and the ability to provision Virtual machines easily is really handy **What do you dislike about Alemba Service Manager?** Not sure if they offer integration with other clouds like AWS. I'll need to research more on this but if it's there then it would be awesome **What problems is Alemba Service Manager solving and how is that benefiting you?** ITSM, help desk for change management and provisioning requests ### 29. Quality ticketing system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2017 **What do you like best about Alemba Service Manager?** Compared to others used like Autotask & SIM, feels to be the most usable. It gives the most options for gathering statistics compared to some others as well. **What do you dislike about Alemba Service Manager?** It didnt have at the time I used it, a sort function to bring more filters in for say specific region on our queue. Other than that, dont really have any complaints, because our team worked well with it. **Recommendations to others considering Alemba Service Manager:** Best of all used. **What problems is Alemba Service Manager solving and how is that benefiting you?** It allows us quick easy way to distribute work among team and pass to other teams when needed. ### 30. Excellent Product **Rating:** 3.5/5.0 stars **Reviewed by:** Eric H. | Application System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Alemba Service Manager?** Excellent product and customer service. We use it at our work. **What do you dislike about Alemba Service Manager?** It would be nice if VMware had a live chat feature for technical support. **Recommendations to others considering Alemba Service Manager:** It's a great product. I highly recommend it. **What problems is Alemba Service Manager solving and how is that benefiting you?** We use it for our service desk software and love it. It simplifies our support and services. ### 31. VMware **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2017 **What do you like best about Alemba Service Manager?** The fact that we can have different virtual machines to record training without messing with our main machine. **What do you dislike about Alemba Service Manager?** Nothing really. But we have migrated to VirtualBox lately. **What problems is Alemba Service Manager solving and how is that benefiting you?** Having virtual machines that we could set up to record different training sessions, so we could have an environment that would work perfectly for the translation software/task we were demonstrating. ### 32. Great management **Rating:** 3.5/5.0 stars **Reviewed by:** Brian K. | Technical Publishing Coordinator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2017 **What do you like best about Alemba Service Manager?** The ease of management from a single pane of glass makes this really awesome **What do you dislike about Alemba Service Manager?** it is definitely rather costly, but well worth the expense with the amount of time it saves your admins **Recommendations to others considering Alemba Service Manager:** Give it a test drive and let their experts show you all the benefits. You'll be surprised and very pleased with all of the amazing capabilities this product is capable of. **What problems is Alemba Service Manager solving and how is that benefiting you?** overal db management by the IT staff, protection and security as well. ### 33. VMware Service Manager_Review Shivakumar **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Alemba Service Manager?** It makes IT Healthcare like much easier, secure and most reliable. You can content you client domains/networks with the most secure way possible. **What do you dislike about Alemba Service Manager?** Nothing as of now.. keep up the good work! **Recommendations to others considering Alemba Service Manager:** Keep up the good work! work ion the UI **What problems is Alemba Service Manager solving and how is that benefiting you?** Accessibility, connecting with client domains (Healthcare production (live), Certification, testing). By connecting to client domain via any network from anywhere with at most secured way! (from personal laptops, having installed the VMware) ### 34. Easier to pickup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Alemba Service Manager?** With simple YouTube training, I quickly start and manage vm. **What do you dislike about Alemba Service Manager?** It’s ms workshop only, not easy to manage Linux environment. **What problems is Alemba Service Manager solving and how is that benefiting you?** All complay VDI vm machines with standard environment. ### 35. VMWare review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Alemba Service Manager?** The ease of managing large amounts of virtual machines without feeling overwhelmed. Each VM tree is available and simple to navigate. **What do you dislike about Alemba Service Manager?** It still sets the default to FAT32 instead of NTFS for file systems when imaging. Other than that I really like the product and perhaps that is something they corrected in a newer version? **What problems is Alemba Service Manager solving and how is that benefiting you?** Managing large virtual machines for server and file storage solutions for a large construction company. ### 36. Best Service Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Alemba Service Manager?** Service Manager enables IT to deliver and manage physical, virtual, and Cloud-based IT services in a standardized and scalable way. **What do you dislike about Alemba Service Manager?** there is nothing that I dislike about VMware Service Manager **Recommendations to others considering Alemba Service Manager:** go for it!! **What problems is Alemba Service Manager solving and how is that benefiting you?** Managing Cloud-based IT services of our organization ### 37. Great functionality and ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about Alemba Service Manager?** How easy the software is to use. Some members of the team have minimal training but still can pick it up. **What do you dislike about Alemba Service Manager?** I don’t think there’s anything I dislike about this. **What problems is Alemba Service Manager solving and how is that benefiting you?** Being able to use virtual Machines rather than physical. ### 38. very satisfying **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro Daniel D. | Soporte de Desarrollo, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2017 **What do you like best about Alemba Service Manager?** great user experience, easy to learn and get used to **What do you dislike about Alemba Service Manager?** linux (ubuntu) version of VMware Horizon Client not very stable **What problems is Alemba Service Manager solving and how is that benefiting you?** virtual acces trought VMware Horizon Client ### 39. A Great Administrative Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2017 **What do you like best about Alemba Service Manager?** Ability to manage multiple environments in a single window **What do you dislike about Alemba Service Manager?** Monitoring is missing. We need some better monitoring and reporting capability **What problems is Alemba Service Manager solving and how is that benefiting you?** Ability to snapshot a existing terminal and create a new terminal ### 40. Virtualization is Maximun **Rating:** 4.0/5.0 stars **Reviewed by:** Maurilio F. | .Net Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2017 **What do you like best about Alemba Service Manager?** POwer force of virtualization os ambients computation!! **What do you dislike about Alemba Service Manager?** easy for configure and less support formats for images. **Recommendations to others considering Alemba Service Manager:** Using with server base linux is best! **What problems is Alemba Service Manager solving and how is that benefiting you?** Vistualization high ambients critical. ### 41. VMware Review **Rating:** 3.5/5.0 stars **Reviewed by:** Andrea G. | Network Engineer, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2017 **What do you like best about Alemba Service Manager?** That it allows me to access my windows machine on my MAC. **What do you dislike about Alemba Service Manager?** I've had troubles with VMware not crashing. Not sure if it was my profile or the actual software. **What problems is Alemba Service Manager solving and how is that benefiting you?** It's been awesome to switch from my windows machine back to my MAC. ### 42. Good Product, easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Alaina C. | Adjunct Instructor, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2017 **What do you like best about Alemba Service Manager?** It is easy to use and learn. I did not have a lot of experience with this but what I did use I found to be pretty straight forward. **What do you dislike about Alemba Service Manager?** I did not get to use this much because I did not work on that side of the company so I have nothing bad to say. **What problems is Alemba Service Manager solving and how is that benefiting you?** It is for data warehousing and storage. ### 43. great software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Alemba Service Manager?** Highly recommend the interactive features **What do you dislike about Alemba Service Manager?** none to dislike as it is perfect as it is **Recommendations to others considering Alemba Service Manager:** great to use **What problems is Alemba Service Manager solving and how is that benefiting you?** to manage ### 44. VM ware has been helping us to re[plicate our application servers. **Rating:** 4.0/5.0 stars **Reviewed by:** Jeyanthi M. | Project Program Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2017 **What do you like best about Alemba Service Manager?** the best thing is we used it to replicate our application servers for multiple language OS deployment, with different timezones, and its the best for all dot net based web applications and server based databases. **What do you dislike about Alemba Service Manager?** its bit slower than normal servers for some big applications with multiple SQL installed. **What problems is Alemba Service Manager solving and how is that benefiting you?** we tried to solve server deplyment with real time interactive web applications and the benefits are with single VMware we could be able to use 6 different installations ### 45. VMware Service Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2017 **What do you like best about Alemba Service Manager?** Not a lot of issues going on--I think it fulfills its functionality to complete the task **What do you dislike about Alemba Service Manager?** User Interface is quite old--it gets pretty uncomfortable when trying to learn how to use it **What problems is Alemba Service Manager solving and how is that benefiting you?** to deliver and manage physical, virtual, and Cloud-based IT services in a standardized way with employees ### 46. Best Server Virtulization platform for building and tesking **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy Z. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2016 **What do you like best about Alemba Service Manager?** One of the widely used Virtualization software, with lot of support and patches and Core features such as VMware ESXi, VMware vSphere Client and VMware vSphere Virtual Machine File System. **What do you dislike about Alemba Service Manager?** Some missing storage features on the Hyper-V, and high prices. at some point some operating system keep crashing while trying to install, I also find it difficult using vagrant. **Recommendations to others considering Alemba Service Manager:** I find this tool as one of the widely used and best virtualization software, that comes with lots of features and support as well. **What problems is Alemba Service Manager solving and how is that benefiting you?** Enables the migration of powered virtual machines from one physical server to another with zero down. It has help me setup and configure lot of Test Servers on different environments. ### 47. The standard in Server Virtulization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2016 **What do you like best about Alemba Service Manager?** As a leader in Virtualization software, the VMware service manager provides the Core features of VMware ESXi, VMware vSphere Client and VMware vSphere Virtual Machine File System, essential to managing a world class VM environment. **What do you dislike about Alemba Service Manager?** There is still room for improvement with the user interface to make it more intuitive. Additional tools or features to help analyze and identify root cause of issues, particularly helping determine if the source of the issue is at the physical or virtual layer. The solution cost can be improved. **Recommendations to others considering Alemba Service Manager:** If you are not already headed there, It is the way to go long term. VM does not need to need to be the sole technology in your data center, but it should be the lions share. **What problems is Alemba Service Manager solving and how is that benefiting you?** Providing a more cost effective data center environment that allows for scalability and responsiveness to business needs while being reliable and manageable. ### 48. VMWare Service Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Larry H. | Chief Information Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2017 **What do you like best about Alemba Service Manager?** Very easy to use if familiar with prior VMware products. **What do you dislike about Alemba Service Manager?** Honestly, no negative feedback on this one. **What problems is Alemba Service Manager solving and how is that benefiting you?** Makes it extremely easy to support and add new VM's. ### 49. Good Server Virtulization **Rating:** 3.5/5.0 stars **Reviewed by:** Bima N. A. | Contract Government Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2016 **What do you like best about Alemba Service Manager?** - Troubleshoot physical - A lot support like VMware ESXi, VMware vSphere Client and VMware vSphere Virtual Machine File System - The ease of integration - Easy to use remotely configure and troubleshoot vm machines - Good Service desk module - Best Workflow module **What do you dislike about Alemba Service Manager?** - Price is expensive - Missing storage features on the Hyper-V - Hard to solved VXLAN **Recommendations to others considering Alemba Service Manager:** Must be low budget for startup company or personal. **What problems is Alemba Service Manager solving and how is that benefiting you?** - Easy setup and configure lot of Test Servers on different environments. - The cloud access is really best benefit. - Remote is best solved. ### 50. user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2017 **What do you like best about Alemba Service Manager?** ease of use and interface makes everything easy to find **What do you dislike about Alemba Service Manager?** Nothing, we have been using this with Cisco SUCM & Paging systems with no issues **What problems is Alemba Service Manager solving and how is that benefiting you?** Cisco and paging system ## Alemba Service Manager Discussions - [What is Alemba Service Manager used for?](https://www.g2.com/discussions/what-is-alemba-service-manager-used-for) - [View Alemba Service Manager pricing details and edition comparison](https://www.g2.com/products/alemba-service-manager/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+13%3A25%3A44+-0500&secure%5Bsession_id%5D=cdb2d19b-53b1-4f4e-8cc9-e5222505bfcc&secure%5Btoken%5D=55b4bafc75b64a85e14d367a049e97e84374ed68e24eea26d60b011cb696fb2e&format=llm_user) ## Alemba Service Manager Features **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Alemba Service Manager Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,794 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,293 reviews)