# BMC FootPrints Reviews **Vendor:** BMC Helix **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 3.5/5.0 **Total Reviews:** 57 ## About BMC FootPrints Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users. ## BMC FootPrints Reviews ### 1. Flexible Queue Views and Multi-Assign Tickets, but the Interface Feels Dated **Rating:** 3.0/5.0 stars **Reviewed by:** Reggie R. | Lead IT Project Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about BMC FootPrints?** I like being able to create multiple views of my queue, and I also appreciate that I can assign tickets to multiple people. **What do you dislike about BMC FootPrints?** The interface felt very outdated. Also, the solutions/knowledge base section was confusing and difficult to navigate. **What problems is BMC FootPrints solving and how is that benefiting you?** Footprints served as a ticketing system that allowed users to submit tickets and IT staff to track and work on them. ### 2. BMC footprints **Rating:** 1.5/5.0 stars **Reviewed by:** Kevin P. | Information Technology Support Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about BMC FootPrints?** Nothing at all but it worked. There wasnt much to like. **What do you dislike about BMC FootPrints?** Over priced and the reporting sucked. Not a fan of the platform. **What problems is BMC FootPrints solving and how is that benefiting you?** We left BMc FootPrints and went to Freshservice. ### 3. BMC Footprints - problematic and slow **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about BMC FootPrints?** BMC Footprints allowed us to set up an on-site server to support our instance of c-support. There was also a good process to set up the software and the corporate trainer did as well as can be expected to help us get started. **What do you dislike about BMC FootPrints?** The software was slow, and everything ground to a halt sometimes taking ten seconds to move forward. The end user's experience was very confusing and did not allow for searching. Frequently end users just chose the first category they could and went on. Integration with other software was non-existent. Reporting was very clunky. There was no way to refer to tickets via URL. **Recommendations to others considering BMC FootPrints:** Choose a different provider. This is not the one. **What problems is BMC FootPrints solving and how is that benefiting you?** It, unfortunately, created more problems than it solved. We had to work around the software to get any use out of it from time to time. The speed caused a lag in production and ticket entry. ### 4. Footprints is a pretty good service desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2020 **What do you like best about BMC FootPrints?** What I like best about Footprints Service Desk is that it is highly configurable. You can create all kinds of categories and group teams. I like that you can reply to an email that has been generated by the system rather than having to open up the web application. **What do you dislike about BMC FootPrints?** The thing that I dislike about Footprints is that the interface is just too busy. There are too many boxes and buttons everywhere. Most of them are never used. Too many boxes, I supposed that this can be modified by it is not clear how to do this from the user level. **What problems is BMC FootPrints solving and how is that benefiting you?** We use it as a ticketing system to manage user issues and also change management. ### 5. Stable and Configurable Enterprise Service Desk **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about BMC FootPrints?** Footprints Service desk is can be extensively customized and configured, if you put in the time you can get it to do what you want. For our organization that led to creating different workspaces for 30+ different departments and groups and configuring each workspace with individualized settings depending upon the work being done. This helped avoid the cookie cutter approach other systems use. **What do you dislike about BMC FootPrints?** It's a very complex and expensive product. Between the license, support and time needed to implement and maintain the software it's tough to get a decent return on your investment. We had to put 100+ hours of staff time into configuring workspaces to meet our requirements along with on going time to maintain existing and add new workspaces as needs change. **Recommendations to others considering BMC FootPrints:** It's a good and stable product but make sure it's the right fit for your organization. **What problems is BMC FootPrints solving and how is that benefiting you?** We use Footprints to manage our customer facing and internal service and support request tracking. It has allowed us to use one system to go from a customer reporting a problem, to an engineer investigating a problem and if needed a software developing writing new software to correct a problem. ### 6. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kyra D. | Degree Audit Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2019 **What do you like best about BMC FootPrints?** Footprints allows an user to manage multiple things in the work environment such as service desk and workflow automation, manage changes, service requests, and other types of incidents. It is a very good software for case resolution. **What do you dislike about BMC FootPrints?** There is not many things to dislike about the Fooprints software. I would say that initial configuration can be difficult. For those who do not really understand about technology, it can also be difficult to understand how it works and what are all the possible functions. **What problems is BMC FootPrints solving and how is that benefiting you?** Footprints has made it easier for a worker to access, respond, and manage changes according to the client's needs. It is a great tool to communicate and display queries and multiple tickets without it being overwhelming for the user. ### 7. Footprints to IT Help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about BMC FootPrints?** I think it’s super convenient we can send and monitor and track IT Support requests from any location. **What do you dislike about BMC FootPrints?** At this time I have not found anything about footprints that I dislike **Recommendations to others considering BMC FootPrints:** I highly recommend the use of footprints for any organizations IT needs. It is the best method of creating tickets and tracking the progress until completed **What problems is BMC FootPrints solving and how is that benefiting you?** Footprints makes it super easy for me to open tickets to resolve my students IT related issues ### 8. Helpdesk ticketing work horse **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about BMC FootPrints?** Good for sharing incoming tickets among geographically distributed staff, and also good for having all questions come in to one email address and be triaged out to specialists. Lets us analyze the tickets and responses later, which helps with planning. **What do you dislike about BMC FootPrints?** Even when "pared down," has many more fields than we need. **Recommendations to others considering BMC FootPrints:** Our centers are beginning to transition from FootPrints to FreshDesk, for whatever that's worth. **What problems is BMC FootPrints solving and how is that benefiting you?** Large volume of incoming requests for help (~1200 in 4 weeks at some times of the year) go to one email address. Team handling that can easily either handle the ticket or pass it off to the right team. Email notifications keep everyone in the loop. ### 9. Footprints for IT Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about BMC FootPrints?** Footprints provides a very easy and convenient way for me to open IT related issues for my students. **What do you dislike about BMC FootPrints?** The only downside to footprints is there is so many follow-up emails that tend to flood my inbox. Just one or two follow-ups would be sufficient. **What problems is BMC FootPrints solving and how is that benefiting you?** The prince is a great way for me to be able to resolve IT related issues for students when I am working remotely and have them taken care of in a timely manner ### 10. It works but v.12 seems less efficient than v.11 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2019 **What do you like best about BMC FootPrints?** I like that the timer runs automatically when issue is in edit mode, as it saves me from having to remember (and inevitably forgetting) to track time working on an issue. I also like that the type of issue is identified in the case number/ID (prefix, e.g. INC-1234 or SR-1234 or KB-1234). **What do you dislike about BMC FootPrints?** I really dislike the search in v.12. I seem to get one of two results; either nothing, because the precise search terms aren’t producing, or everything, because the only way to see any results is to use general terms, but then we have to visually search a huge list. I also dislike that I’m not able to fully customize my view, particularly the “subscription” column, which we don’t often use but is still “1st” (at left) column and takes up a lot of horizontal screen space. It can be de-selected/hidden, but only until the page or queue is refreshed, at which point the column reappears, right back in the most prominent position. Another change I find unhelpful is the loss of the ability to resend files previously attached to issue via email update notification. V.11 offered a box to check next to each attached file to re-send as an attachment to the update notification emailed to the customer, but v.12 doesn’t offer a comparable feature/option—at least not that we have found. We have a low file size quota per ticket so instead of attaching the same file multiple times, we have to delete the attachment and then re-upload it in order to send to the contact. What a Waste of time. **Recommendations to others considering BMC FootPrints:** Invest in customization to fit specific needs and in thorough training/support for implementation and functional teams. **What problems is BMC FootPrints solving and how is that benefiting you?** Despite the downsides, Footprints is still a valuable tool for tracking service requests, incidents, change requests, and the like. We don’t currently utilize the knowledge base features to the full possible extent, but it would be great if we did. I can definitely see how it could increase efficiency for agents and could add to our client self-service resources, if made accessible to non-agents (but still under authentication rather than public). ### 11. Footprints is solid yet clunky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about BMC FootPrints?** The best thing about footprints is the ability to customize the software to your companies needs. The color choices use in the program are decent and easy on the eye. The program is web based and works in Google Chrome. Load times to get into the program are quick. **What do you dislike about BMC FootPrints?** Compared to previous used programs Footprints almost has too much and is too redundant. Moving up and down in a scrolling motion is not fast for help desk people and clicking on drop downs is slow. Time to notate documents has increased fifty percent. The search contacts function is very picky and requires typing things just right. Also spell check doesn't function. You get a line under words spelled wrong but no suggestions. This software almost has a beta feel to it. It's not polished, smooth, or easy to use for service desk techs. **Recommendations to others considering BMC FootPrints:** Try to keep it simple for your help desk people **What problems is BMC FootPrints solving and how is that benefiting you?** We process information techn tikcets daily. These range from printer issues, software issues, networking issues, ect. The main benefits are ablility to link tickets create outage links and notify customers of ticket creation, updates, and closes. Also we can send surveys through the footprints system. ### 12. Footprints server review **Rating:** 1.0/5.0 stars **Reviewed by:** Vince C. | Sr. Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about BMC FootPrints?** There's no "best" part of this software. It's not good software and I wouldn't recommend it **What do you dislike about BMC FootPrints?** I found the interface to be very clumsy and not intuitive at all. I would not recommend anyone install or use the software. **Recommendations to others considering BMC FootPrints:** Steer clear of this product if you have the option. **What problems is BMC FootPrints solving and how is that benefiting you?** There really isn't a problem solved. the ticketing system was already here when i started at this company. Unfortunately, they are committed to keeping it and upgrading it. Currently someone is trying to update to the latest version and it has been nothing but trouble trying to get the old tickets moved to the new system. ### 13. Poor service desk tool **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2019 **What do you like best about BMC FootPrints?** Compiled and manages service request tickets. **What do you dislike about BMC FootPrints?** Slow, unpredictable, users have a hard time navigating and thus are more likely to not enter work orders. The information on each ticket is not organized in a methodical way. **Recommendations to others considering BMC FootPrints:** Do not. **What problems is BMC FootPrints solving and how is that benefiting you?** We are currently migrating towards another service desk solution. We are not satisfied with footprints. ### 14. HR call tracking **Rating:** 4.5/5.0 stars **Reviewed by:** JP H. | HR Coordinator, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about BMC FootPrints?** Using this software gives my team a clear and concise way of tracking customer data from what types of calls we get to tracking a call or an issue through everyone who's had contact with the customer **What do you dislike about BMC FootPrints?** There's not much. I think they could be better at customizing how notifications are sent to the assignee as well as optimizing the default **Recommendations to others considering BMC FootPrints:** You will definitely want to play around in the preferences to make use much easier. In addition, utilize the option to create custom saved searches and saved reports on the issues in order to quickly and easily find all issues in the areas that you need most. **What problems is BMC FootPrints solving and how is that benefiting you?** If a customer calls in referring saying that someone else in the department said something different, we can track all people who have been in contact with the customer as well as what we have each said and when ### 15. Easy to use support solution **Rating:** 4.5/5.0 stars **Reviewed by:** Edward C. | Student Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about BMC FootPrints?** The reliability of the website is excellent. **What do you dislike about BMC FootPrints?** The layout of the website could improve. I feel like the texts are small and the website should have more spacing. **What problems is BMC FootPrints solving and how is that benefiting you?** IT problems. Customer can easily request for IT assistance ### 16. Just OK **Rating:** 3.0/5.0 stars **Reviewed by:** Ana D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2018 **What do you like best about BMC FootPrints?** The overall interface of Footprints is fairly easy to pick up on. Out of all the things it has to offer, I would say that the layout is probably it's best feature, but only when it's tied to simple navigability. **What do you dislike about BMC FootPrints?** It doesn't work well in all browsers. It auto-updates, and often catches itself in a blank update loop. It gets hung up and has to be manually refreshed pretty frequently. Customizing tabs and searches is a bit of a headache and should be a lot easier, especially with drag and drop contenders within the same market. **Recommendations to others considering BMC FootPrints:** Write down your ticket numbers. Sometimes, searches aren't reliable and it's hard to follow up on tickets due to that factor. **What problems is BMC FootPrints solving and how is that benefiting you?** In our internal IT department, we use it as our user ticketing system. It's a mean to track work orders and update them as needed. ### 17. Flexible, powerful, enterprise service management tools **Rating:** 4.0/5.0 stars **Reviewed by:** Charlie K. | Manager, Customer Experience , Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2018 **What do you like best about BMC FootPrints?** BMC FootPrints Service Core is flexible, powerful and relatively easy to customize. We have configured and operate EIGHT different workspaces all in the same platform. that makes it easy to copy, move and report across workspaces. **What do you dislike about BMC FootPrints?** We are currently on V 11.6.10 and the reporting function is my least favorite part. The workaround that I think ends up working the best in any service management product is to export the data to an external program for deeper evaluation and display. **Recommendations to others considering BMC FootPrints:** We have an in house programmer that works part time to keep it all functioning and running smooth. Each work space needs an admin to address reports and workflow to make it work best in our experiences. If had to do it all over again I would suggest using a 3rd party to assist with initial implementation and training. **What problems is BMC FootPrints solving and how is that benefiting you?** BMC FootPrints Service Core is configured to support many aspects of our service business. that is a major benefit for support people not having to maintain multiple platforms doing the same thing across several departments in the organization. ### 18. Nice ticketing tool for any organisation, **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about BMC FootPrints?** Customization capabilities are really awesome. Simultaneous workspaces can support multiple users from different geolocation. **What do you dislike about BMC FootPrints?** Provisioning capabilities can be improved. **Recommendations to others considering BMC FootPrints:** if Incident management is your priority please go with this tool. But if are more in provisioning, I wont suggest this tool. **What problems is BMC FootPrints solving and how is that benefiting you?** This tool is used in our organization widely, not limited to the Service desk. This helps us to keep record of an issue, and smoothen our ITSM process. ### 19. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jon H. | Data Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about BMC FootPrints?** I can tracking service requests t hat come in. I can run reports to see where I need to emphasize any training. Easy to customize. **What do you dislike about BMC FootPrints?** There is nothing I dislike about this product. **What problems is BMC FootPrints solving and how is that benefiting you?** We use it for our database requests forms. I can easily track requests. I can email people through footprints to help with issues that pertain to their job. ### 20. Simple Ticketing Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2018 **What do you like best about BMC FootPrints?** Easy learning curve, lots of customization options to tailer to specific needs of our help desk, easy to add users to a workspace and add permissions. Any issues can be address with looking into the community forums, contacting support and they can help by showing you step by step to solve any issue that you have. **What do you dislike about BMC FootPrints?** logouts while on tickets, sorting options, search is cumbersome in new version (v12) but improvements/workarounds seem to be possible. **Recommendations to others considering BMC FootPrints:** Still working out and implementing changes to improve v12 of BMC FootPrints. A solid product with support and a helpful community. **What problems is BMC FootPrints solving and how is that benefiting you?** IT solutions/Help Desk and assignment of issues to other departments. Some benefits include ease of use for both users and clients to communicate issues and keep history. ### 21. Good System for Tracking User Tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Alex R. | Network Administrator, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** January 01, 2018 **What do you like best about BMC FootPrints?** Honestly, when my work switched from our previous ticket software I didn't really enjoy FootPrints. It seemed too complicated for just tracking tickets. Now, however, I love using it. It has a lot of great features and has gotten way easier to use. I love the integration with Active Directory, we just type in the users username and hit enter and it populates the contact information for us. **What do you dislike about BMC FootPrints?** For me it had a higher learning curve to it. This is solved by either watching tutorials or going through training. Once you get the hang of it, it is actually really good software that is pretty easy to use. A feature I wish they had though is the ability to maintain your filters. I filter the tickets a lot and it sucks having to recreate the filters every day I log in. **Recommendations to others considering BMC FootPrints:** FootPrints can be a bit complicated at first and I highly recommend going through training at least once. After a while you get the hang of it though. **What problems is BMC FootPrints solving and how is that benefiting you?** We use this to keep track of our tickets and some projects. A nice benefit is the ability to email the user with any updates straight from the ticket. ### 22. Follow the footprints of ALL your business processes... and then some **Rating:** 4.5/5.0 stars **Reviewed by:** Jose Q. | Support Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about BMC FootPrints?** Footprints is a solid jack-of-all-trades in business process automation. Although it's 100% ITIL compliant, it's not tied to deal only with IT-related processes; it can help your organization to automate as easily a Service Desk department as a Legal, HR, Finance or even Inventory unit with no hassle. **What do you dislike about BMC FootPrints?** The Service Analytics module for reporting and dashboard is quite robust, but it needs either to be more flexible (especially with specialized reports such as the SLA ones) or to allow seamless third-party reporting solutions integrations, such as BMC Track-It! - BMC Footprints' relative - with Crystal Reports, for example. **Recommendations to others considering BMC FootPrints:** Come with an open mind. Footprints, before version 12.1.07, was named "Footprints _Service Core_", and there's a reason for that. Most people incorrectly regard Footprints as a Service Desk solution; it's much, much more. Literally, **What problems is BMC FootPrints solving and how is that benefiting you?** We have successfully mapped several (and dissimilar) business processes with Footprints since version 11. Processes include Incident, Service and Problem Management - for IT -, Employee Onboarding - for HR -, Emoluments Management - for Finance - and even replicated some functionalities from legacy systems to consolidate them in Footprints. The benefit for this is obvious: a single server, a single platform, a single maintenance period, but encompassing almost all of the business processes. ### 23. Excellent service desk product for the money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about BMC FootPrints?** One of the greatest features that I wanted when I was researching a service desk product was the ability to make a ticket approval process easier to maintain for accountability **What do you dislike about BMC FootPrints?** The initial install and setup of the software was simple, but with out proper training, you will be missing out features that are needed to use the product the way it was designed **What problems is BMC FootPrints solving and how is that benefiting you?** The ability to keep track of software approval via the FootPrints software. We can now run reports to see which user has what product for licensing and auditing purposes ### 24. UConn ITS **Rating:** 4.0/5.0 stars **Reviewed by:** Jacqueline M. | Undergraduate Teaching Assistant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2018 **What do you like best about BMC FootPrints?** The quick descriptions and templates are extremely helpful when making tickets. **What do you dislike about BMC FootPrints?** The auto refresh feature only has 15 minutes and above, but it would be nice to have it continuously updating so tickets come into the queue and I see them faster. **Recommendations to others considering BMC FootPrints:** Very useful ticketing software **What problems is BMC FootPrints solving and how is that benefiting you?** Connecting with clients and sending client information and trouble tickets to the appropriate team for further investigation. It connects our university and those we help. ### 25. FootPrints gets the job done. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2018 **What do you like best about BMC FootPrints?** I like best how we are able to customize our dashboard to see the tickets that are most relevant to us. **What do you dislike about BMC FootPrints?** I dislike how it is always required to enter a university username and name because sometimes we do not have this information. **Recommendations to others considering BMC FootPrints:** I would recommend this to companies that provide direct client support and need to keep track of multiple issues for the same client and have communication between departments. **What problems is BMC FootPrints solving and how is that benefiting you?** We benefit from being able to respond to customers in a timely manner and have a record of all interactions with our client. This software solves the issue of lengthy processes for transferring issues to other departments. ### 26. Decent time management system **Rating:** 2.5/5.0 stars **Reviewed by:** Austin M. | Resident Assistant, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2018 **What do you like best about BMC FootPrints?** When utilized properly, and I am assigned to the tasks that I am supposed to be by my team, I can easily track work. **What do you dislike about BMC FootPrints?** It is difficult to track down projects if you are not assigned and/or if you don't have the number for them. Search algorithm could use some work. **Recommendations to others considering BMC FootPrints:** n/a **What problems is BMC FootPrints solving and how is that benefiting you?** We need to keep track of our ### 27. ITS Support Specialist **Rating:** 4.0/5.0 stars **Reviewed by:** Hayley A. | SAIT Client Support, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2018 **What do you like best about BMC FootPrints?** It is neat and easy to track and re-assign tickets between departments. **What do you dislike about BMC FootPrints?** When clients create submissions some tickets are created as a duplicate. **Recommendations to others considering BMC FootPrints:** This is a quick an easy cite to use to route tickets and complete issues that people are facing. **What problems is BMC FootPrints solving and how is that benefiting you?** We use this to track tickets and solve issues that students or faculties are facing. ### 28. Its not very user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2018 **What do you like best about BMC FootPrints?** I like how the system does not let you close tickets if you are missing something crucial in the tickets. I also like how there is a different section for internal notes for tickets that allows communication between clients and departments at a time **What do you dislike about BMC FootPrints?** I dont like the set up of searching for tickets. It is not user friendly and the criteria almost never really find everything that I really need. **What problems is BMC FootPrints solving and how is that benefiting you?** I work in IT, when people need to submit a request for a service we track it through service IT tickets ### 29. Decent ticket-tracking system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about BMC FootPrints?** FootPrints works great for keeping track of tickets assigned to various workgroups/teams. It allows us to store all work related to incidents in one space, assign sub-tasks to other groups, run reports, etc. It provides email notifications for updates with links back to the ticket. **What do you dislike about BMC FootPrints?** The interface on the version we are running (11.6) is a bit outdated and clunky, but it does get the job done. You cannot log in from various browsers simultaneously; doing so logs you out of the other sessions, which can be frustrating at times. **What problems is BMC FootPrints solving and how is that benefiting you?** We use FootPrints to track a high volume of service requests for central IT at a large higher ed institution. Work is streamlined, organized, and reportable. ### 30. average-good IT case management software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about BMC FootPrints?** It was easy to use once we got used to it. Learning curve was slightly average. I did not like it very much, as I had heard there were other software that were more effective and functional. **What do you dislike about BMC FootPrints?** Customer recognition by use of their algorithms were consistent however not great. Customization was minimal as far as security parameters were concerned. It would experience several crashes during updates which disrupted the whole process and increased our clients call influx. It was connected to service password resets to user permissions. So, if one server was down, it would take a while for any site to respond to or function at full capacity. **What problems is BMC FootPrints solving and how is that benefiting you?** We used Footprints to manage email requests from clients, managing and logging interactions and tracking progress of a case. This software along with our phone systems helped easily log in any client problems and requests, as well as inter-company communication. ### 31. Good, better then most but not the most **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about BMC FootPrints?** What I liked the most about this software was how easy it was for the users to know. They made some big changes since it was Numara. The users loved it because its design was very good and easy to navigate **What do you dislike about BMC FootPrints?** It seemed as it was iterated through they removed features that some one on the help desk side would want to use. It seemed they went for a less is more with data mining as newer version were released. **Recommendations to others considering BMC FootPrints:** I think it will fit most companies needs. As long as you have a traditional Help Desk structure this will work perfectly for you **What problems is BMC FootPrints solving and how is that benefiting you?** Organizing and categorizing Help Desk requests. That was the biggest problem we solved. What we realized is that we because we organized and categorized the requests we were able to prioritize them as well. ### 32. Excellent system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2018 **What do you like best about BMC FootPrints?** I like the ease of use and then many features available to technicians. **What do you dislike about BMC FootPrints?** There is not much to dislike. I suppose the interface could use some minor polishing? That said, the UI is functional. **Recommendations to others considering BMC FootPrints:** The service is excellent. **What problems is BMC FootPrints solving and how is that benefiting you?** I am a technician with the Help Center at the University of Connecticut. We routinely use Footprints to manage client tickets. The benefit of Footprints is that I can easily track our tickets. ### 33. BMC FootPrints **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2018 **What do you like best about BMC FootPrints?** The ability to assign multiple technicians to a single ticket. **What do you dislike about BMC FootPrints?** The historical data of a ticket is confusing to understand. **Recommendations to others considering BMC FootPrints:** There are others out there so do your research. **What problems is BMC FootPrints solving and how is that benefiting you?** Tracking the number of tickets created and closed during a certain period of time. ### 34. Dated software difficult to customize **Rating:** 1.5/5.0 stars **Reviewed by:** David H. | Network Engineer, Legal Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about BMC FootPrints?** Provides adequate personalization, is relatively straight forward **What do you dislike about BMC FootPrints?** Customizing is difficult. I can't personalize the columns in the order I want without re-organizing for everyone. **Recommendations to others considering BMC FootPrints:** Consider wetting your appetite with some of the cheaper offerings, even BMS's TrackIt was more cost effective **What problems is BMC FootPrints solving and how is that benefiting you?** Trouble ticketing, user equipment inventory ### 35. 2 years to migrate from older version and wish we had stayed on the old. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2017 **What do you like best about BMC FootPrints?** Graphical workflows.... and honestly that is the only thing i like about this. The other developer and myself have started to establish some what of a relationship with the support personnel because of all the calls we have had with them. **What do you dislike about BMC FootPrints?** - Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to come by. - Even at 12.6 the application is very buggy. SQL deadlock errors are very common. - Some key actions in business rules do not work as expected. (listed as defects with BMC) - The more items you have linked to a ticket the slower the interface becomes, 2-3 min. for refresh at times. (support optimizations have not helped) - API cannot handle more than one request at a time, making timely bulk updates virtually impossible - Not able to view more than one ticket at a time on screen (no side by side comparison of tickets are possbile) - Cross item reporting only works with tickets and does not include related CIs'. (listed as defect with BMC) - Performance is unbearable at times. System shows the application is only using 5-8% processor time and half of the memory allocated to it. SQL back end is not busy with bandwidth to spare and our screen will time out waiting for a refresh. I really wanted to like this version of the application, but i am not able to give any real positive feed back on this app. **What problems is BMC FootPrints solving and how is that benefiting you?** Incidents / Requests / Service Catalog /Compliance / Change Management / Security Controls testing / CMDB ### 36. Reviewing Footprints by BMC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2018 **What do you like best about BMC FootPrints?** Very easy to use and manage, good ticket flow, good categorization of tickets **What do you dislike about BMC FootPrints?** It is little slow and when I try to resolve the tickets, sometimes it takes extra time **What problems is BMC FootPrints solving and how is that benefiting you?** Getting computer upgrade requests, other equipment requests, new hire/termination requests. ### 37. BMC FootPrints 12 **Rating:** 2.5/5.0 stars **Reviewed by:** William B. | Security Support Specialist II, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2017 **What do you like best about BMC FootPrints?** The ability to open new tickets in a tab for viewing. **What do you dislike about BMC FootPrints?** Footprints 12 does not seem to play nice with any browser that I use, constantly generates errors when saving tickets. **What problems is BMC FootPrints solving and how is that benefiting you?** We are using it as a ticking and Change Tracking system (as far as what I use it for). At least I no longer have to have multiple browser windows open when I'm working on multiple tickets. ### 38. FootPrints, a simple and functional solution for many small to low-medium sized organizations **Rating:** 4.0/5.0 stars **Reviewed by:** Kelson O. | IT Service Management, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2017 **What do you like best about BMC FootPrints?** Managing the configuration directly through a web-interface and seamless upgrades **What do you dislike about BMC FootPrints?** Newest version missing some features available in more advanced solutions. **Recommendations to others considering BMC FootPrints:** Specialized customization is not as robust as some other solutions. For many organizations starting to adopt more ITIL and ITSM processes and best practices, this is a great product **What problems is BMC FootPrints solving and how is that benefiting you?** Service Catalog, Service Request Fulfillment, Incident Management, Change Management ### 39. worst ticketing system I've ever used **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2016 **What do you like best about BMC FootPrints?** - reporting - online, able to access from any computer with an internet connection **What do you dislike about BMC FootPrints?** - all sorts of problems relating to the reliability of the Footprints system, such as unrealiable support (they sometimes causes more problems when attempting to fix an issue or roll out a patch). - Footprints at times suffer from high latency, or slow at converting user emails to tickets. - overall one of the most unstable and unreliable ticketing system that I've ever used. **Recommendations to others considering BMC FootPrints:** improve your support!! **What problems is BMC FootPrints solving and how is that benefiting you?** - technical support specialist at a company for 6 years already. - been using footprints here since the first day I worked with this company. - previously had experience using Remedy system and Salesforce ticketing system. Both performs better than Footprints. At least they are stable and reliable. ### 40. FootPrints 12 in Higher Education **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2016 **What do you like best about BMC FootPrints?** FootPrints 12 is very much so a box of powerful tools that you can (for the most part) do what you wish for building and implementing ITIL best practices within an ITSM tool. It features out-of-the box business process (see more in the dislike section), in-depth reporting and service analytics, approval modules, drag and drop interface for creating the customer and web forms, visualization tools for both workflow and impact analysis, knowledge base tools, and a powerful business rule engine. The user interface, though dated, is streamlined and contained into one browser window making window management much easier in version 12, compared to version 11. **What do you dislike about BMC FootPrints?** The almost year and a half that we have spent with the product have been turbulent. After starting our implementation after the first service pack, I have been astounded by the number of severe, deal-breaking bugs/defects that were in the product. After engaging for 6 weeks in implementation, we got as far as we could and proceeded to wait for patches to address the outstanding issues. It was another 6 months before most of our dead stop issues were resolved. Many of these bugs/defects were not specific to our usage, however, being in higher education and having what I would refer to as "special" needs in terms of agents and customers, exacerbated the bugs/defects for our purposes. Additionally, there are a number of features that are not yet fully implemented (some not planned at all) as carry-overs such as Auto-add customers feature that allows users not loaded into the system to log in using LDAP credentials, quick descriptions, bulk action, ticket lock time outs, and several other minor features. **What problems is BMC FootPrints solving and how is that benefiting you?** We are solving: Incident Management, Change Management, Problem Management, and Order Request Management. For all 4 processes, we are able to fully capture, record, and approve work through established workflow in each environment. The flexibility of FootPrints allows us to easily replicate our desired workflow and process into the tool. ### 41. One of the best tracking systems available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2017 **What do you like best about BMC FootPrints?** The ease of use and reliability. The way the system can be configured and organized to fit any company and industry is amazing. **What do you dislike about BMC FootPrints?** Nothing. Its an amazing app. And looking forward to upgrading to version 12. **What problems is BMC FootPrints solving and how is that benefiting you?** Solving tracking issues, customer satisfaction, and reporting issues. ### 42. Footprints **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2016 **What do you like best about BMC FootPrints?** You are able to track where your help request ticket is in the system. **What do you dislike about BMC FootPrints?** It's rather clunky/cumbersome. Too many buttons to click, too many steps to follow through to get to the page I need. **What problems is BMC FootPrints solving and how is that benefiting you?** This helps us know which IT staff is assigned to the problem, and that the problem has been received. ### 43. It gets the job done, but not without a fair amount of frustration **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2015 **What do you like best about BMC FootPrints?** The ability to communicate effectively between multiple workspaces has been a huge plus for us. We use FootPrints across our organization, and the ability to cross-workspace copy a ticket is incredibly useful when we need another department's help to resolve an issue. **What do you dislike about BMC FootPrints?** Finding closed tickets even a couple of days later can be challenging. A search feature would help with this. Unnecessarily confusing word choice can make navigation difficult (after two years of use, I still sometimes forget the difference between "Descriptions" and "Details). The web client is stable but on the slower side, which can be annoying when you're trying find an issue that's ten pages in. Last but certainly not least, when editing a question, it is easy to forget to click the "Contact" box to send your response to the customer. It would make a lot more sense to me if the default were to send to the customer; however, this may be configurable. **Recommendations to others considering BMC FootPrints:** Since I haven't used it as an admin, it's hard for me to say how much of my lukewarm experience with FootPrints is due our configuration. It may be that all of my complaints could be eliminated with enough tweaking. However, the UI is unimpressive on the whole, and it does seem to be lacking in some core functionality that would make it more usable. **What problems is BMC FootPrints solving and how is that benefiting you?** Despite its quirks, FootPrints is an acceptable service desk app. We've been using it for a long time to interact with our end users, and it's reasonably effective at tracking and resolving issues. I just think that there must be something out there with a similar feature set and a better UX. ### 44. It has some good functionality but still needs some improvment **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2015 **What do you like best about BMC FootPrints?** That it is customizable. There seems to be a great number of customizable fields and feature rich layers in the ticket categorizing components. Global ticket system seems to be very helpful as well. **What do you dislike about BMC FootPrints?** Taking ownership of tickets and performance. When taking individual ownership, in addition to the standard drop down menus, you also have to manually browse for your name under your group and add. This is tedious and should also be a simple drop down that is searchable. IE, click dropdown and then type first three letters of last name and wallah ticket assigned. Also, every time you update there is a delay and sometimes it can be a significant delay which acts as a deterrent to updating tickets. **Recommendations to others considering BMC FootPrints:** Run locally for best performance.. The application as it stands runs or is hosted remotely for us so there is a siginificant delay that is noticable when making any changes or submitted ticket updates ect. If possible, it is recommended that you host this solution on site for best performance. **What problems is BMC FootPrints solving and how is that benefiting you?** Daily IT ticket flow for server, storage, exchange, access security etc.. Whatever you can umbrella under infrastructure. Knowledge management, ticket flow, issue management and historical tracking of incidents for process improvement. ### 45. I been using Footprints for that last two years for issues and escalations **Rating:** 4.0/5.0 stars **Reviewed by:** Victor G. | Sr. Desktop Support Analyst, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about BMC FootPrints?** I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the years. The reporting aspect is very robust. You can creat your own reports based on certain criteria. The customer is also alerted when you closed his or her ticket **What do you dislike about BMC FootPrints?** While I dont thinks it is that bad, adding time spent on each ticket I need to expand that section. I tkind of slows down the flow as you are working or opening a ticket. Also if mutiple people have worked on the same ticket only the person who closes the ticket gets the credit. I am not sure if this is built in or if it is hte way managment is pulling the data. **Recommendations to others considering BMC FootPrints:** It should only take about a week to get comfortable using footprints. I think ithey will find it is much more user friendly **What problems is BMC FootPrints solving and how is that benefiting you?** Computer related issues whether it is hardware or software, pheripherials request. Just about every thing that needs to be tracked will enter Footprints and assigned to the group who is responible for that particular request or issue. ### 46. Fooptrints - Powerful, but hard to customize to your needs **Rating:** 3.5/5.0 stars **Reviewed by:** Joel T. | User Support Team Lead, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2015 **What do you like best about BMC FootPrints?** Footprints offers a lot when it comes to capturing data and automating workflows for issue handling. It has fairly robust reporting capability that allow you to run reports against tickets and export data in CSV format so you can maniupulate this data using another product such as Excel. Footprints does offer some very nice features around automation, such as notification rules that you can use to call attention to things like aging tickets, or escalations. It also has a useful capacity for workflow ticket templates so that you can create a master ticket with several subtasks for jobs that require multiple steps and teams to resolve (like onboarding a new employee). **What do you dislike about BMC FootPrints?** Footprints offers chart-based reports for data visualization but they are downright ugly, extremely limited and difficult to use. It's a good think you can export data to Excel because I have had to rely exclusively on this for any real data analysis. The aforementioned automation features are difficult to set up and require a steep learning curve to understand. My biggest complaint, however, is that Footprints offers no real way for an organization to customize its own workspaces without having to be given access to the entire Footprints organization, which is a serious limitation for companies like mine that use a Footprints service hosted by an outside vendor. Setting up escalation rules and other features appears to involve developer-level knowledge of the system, which is odd considering how other productins like Intellieach's IQTrack appear to make this sort of customization easy. **Recommendations to others considering BMC FootPrints:** Bear in mind that unless you host it yourself you will likely be frustrated by the need to rely on your hosting vendor to make even the smallest customizations for you, and the system will operate as a black box from your perspective. However, you will gain valuable insights into your KPIs and with the right partner can turn it into a powerful tool for data collection. **What problems is BMC FootPrints solving and how is that benefiting you?** We've been able to set up automated creation of tickets through email, and the robust data capture Footprints offers has given us greater insight into our operations and key performance indicators. ### 47. Does the trick but heavy use of popups **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2015 **What do you like best about BMC FootPrints?** There is a decent amount of customization which can be a bit overwhelming depending on what the business wants to do but allows for a thorough implementation. Global outages are tracked there too and here the popups are actually helpful so that end users and help desk can clearly see that perhaps there's a network outage in the NY office and that's the reason why you can't print out there. **What do you dislike about BMC FootPrints?** It is not the fastest system and relies heavily on popups. It could also be our internal process that is slow but making changes (such as adding a team, adding a new group as an assignee) can all take a long time to get published. That could be more of our internal process but I've been told that it takes a while. **Recommendations to others considering BMC FootPrints:** It is worth checking out as we are on an older version so new ones may actually address some of the issues around popups I mentioned. The speed is also likely due to it being an older version and I believe it is sitting on slightly older hardware. **What problems is BMC FootPrints solving and how is that benefiting you?** Ticket tracking/workflow management for 2000 employees. We use it primarily for everyday ticket requests (i need a mouse, i want my mail exported, please setup a projector in a room, etc). We have not used to address problems (issues that are repetitive and take a long time to resolve such as Adobe version on desktops cannot open encrypted PDFs, something that may take longer to resolve and is more widespread. ### 48. Pretty solid all around **Rating:** 3.5/5.0 stars **Reviewed by:** Marc D. | Manager - IT Operations, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about BMC FootPrints?** Fantastic up time. In the several years that we've used BMC Footprints we have only seen perhaps one or two issues with the web site becoming unavailable. I am also fond of the ability to create detailed ticket templates for frequently documented issues. This will auto populate fields of your choosing with values of your choosing and will save you time when creating a ticket type that you handle frequently. I also like their dashboard for reporting a lot. We can quickly and easily create reports for ticket types for a specific office across a customizable date range to see what problem types and total amount of issues of each problem type are occurring in that office. It can also generate a mean time to resolve issues report that will track median and mode as well. we reference these reports often. **What do you dislike about BMC FootPrints?** I don't like that i can only see one queue at a time on the main page. It seems like it should be easy to add a second queue to appear to the side of or below your primary queue. This makes switching from seeing tickets in one queue to another more clumsy than it should be. Also on occasion when i have a ticket window open and am updating a ticket, footprints will refresh my queue in the background which will cause my update window to close. I then have to go back into the ticket and redo my updates as when the window is forced to close, I lose my changes. **Recommendations to others considering BMC FootPrints:** You'll find it may be missing a feature or two that really should be available, like being able to look at more than one queue at a time, but it's a pretty solid product all around. **What problems is BMC FootPrints solving and how is that benefiting you?** The business problem is ticket tracking and documentation and reporting. The benefits are mainly the robust reporting system available in the footprints dashboard as mentioned above. Also the benefit of having your ticketing system on an external service with a 99%+ up time is fantastic. ### 49. An intuitive incident reporting tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2015 **What do you like best about BMC FootPrints?** Footprints has a very straight forward UI. The aid of graphical widgets on the home screen assist in keeping on on task and giving them a visual representation of their weekly/monthly/total metrics. **What do you dislike about BMC FootPrints?** The advanced search features are complicated. The tabular setup and the use of a 'Go' button (instead of Search) does not make much sense. **Recommendations to others considering BMC FootPrints:** This is a great tool for a small business environment (>1000 employees). It serves its purpose as a tool used to record incidents, manage employee requests, and record asset deployments. It does fall short on asset management; however we do not utilize this software for this purpose. Another integration that I would like to see for tickets is deadlines. Perhaps creating a workspace where escalation time refers to a deadline of a ticket would be suitable; however, I'd like the ability to separate tickets into tables that have a date specified as to when they should be completed by. This tool does not have this. **What problems is BMC FootPrints solving and how is that benefiting you?** We deal with incident management, asset management, software/hardware troubleshooting, network maintenance, and asset deployment. Footprints helps keep everyone aware of what needs to be done. ### 50. I use footprints everuday at my job **Rating:** 5.0/5.0 stars **Reviewed by:** Alpha P. | LIT TECH IT Specialist, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2015 **What do you like best about BMC FootPrints?** It easy to use when opening a new issue ticket, becasue it saves previous entry information. so I dont have to start from scratch **What do you dislike about BMC FootPrints?** I feel like it hard to scarch for previous ticcks. you have to be too specific about what you are looking for. I Think we need to have some type of history on user accounts that will make it easier. **Recommendations to others considering BMC FootPrints:** one thing people need to know is that you cann always add more tabbs to your already existing footprints. This option is great because you can always make changes if necessary **What problems is BMC FootPrints solving and how is that benefiting you?** day to day ticket for technical issue. from hardware to software problems. My position is trial support, I use footprints often to escalate request to other IT groups with the company about equipments and support ## BMC FootPrints Discussions - [What is BMC FootPrints used for?](https://www.g2.com/discussions/what-is-bmc-footprints-used-for) - [Report Creation Help](https://www.g2.com/discussions/36373-report-creation-help) - 1 upvote - [View BMC FootPrints pricing details and edition comparison](https://www.g2.com/products/bmc-footprints/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+19%3A22%3A39+-0500&secure%5Bsession_id%5D=1d6dd9e8-7b72-408c-9b52-5f253f209085&secure%5Btoken%5D=335db3c1fff96f55bcb63a0d403bf94e5f1df397c4f5001edf35e766222e1b3e&format=llm_user) ## BMC FootPrints Features **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top BMC FootPrints Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) - 4.2/5.0 (70 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) - 4.2/5.0 (19 reviews)