--- title: BMC FootPrints Reviews meta_title: 'BMC FootPrints Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 57 reviews by the users' company size, role or industry to find out how BMC FootPrints works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 57 scale: '5' date_modified: '2026-06-21' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # BMC FootPrints Reviews **Vendor:** BMC Helix **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 3.5/5.0 **Total Reviews:** 57 ## About BMC FootPrints Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users. ## BMC FootPrints Reviews ### 1. a great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Romario G. | Desktop Support Team Lead, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2015 **What do you like best about BMC FootPrints?** the ease of use. This profucts makes it easy for our team wto work together. One of the best thing about BMC footprint is the ease of Customization. you can customize anything you want. if Footprint doesnt have it you can get it **What do you dislike about BMC FootPrints?** i am not sure of what i dont like about it. like any new tool it takes a bit to get use to but once you get use to it its great! **Recommendations to others considering BMC FootPrints:** Go for it! try it out! get someone in to demonstrate the tool . You will love it! **What problems is BMC FootPrints solving and how is that benefiting you?** the asset management problem. Having it all in one tool makes it easier for us to track. no more missing assets ### 2. Daily Use of BMC FootPrints Ticketing System **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2015 **What do you like best about BMC FootPrints?** When possible, the use of templates has been implemented. I make use of these to save time and keep ticket documentation consistent. Built in reporting functions. Saved personal and public searches, this feature is used daily. Auto lookup fields for user information. Reliable online time and consistent performance during save functions and runing reports. **What do you dislike about BMC FootPrints?** The search function could be improved. There are times when I'm searching for a past ticket that I know exists but I may not know the contact name. The keyword search could use some improvement as it doesn't always find the expected results. I'm not sure if this is a feature that's disabled by my organization but the ability to email the ticket submitter directly from the ticket would be beneficial. **Recommendations to others considering BMC FootPrints:** BMC FootPrints has the most features and is the most intuitive of all the ticketing systems I've used. **What problems is BMC FootPrints solving and how is that benefiting you?** Issue Reporting. Problem tracking. Team assignments. These problems are helped by the BMC FootPrints ticketing system. BMC FootPrints makes it easy to access historical issue information to refer back to and research a trend. For an organization with multiple IT teams tickets are easily escalated using the ticketing system. ### 3. footprints is a great ticketing system and more **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian P. | Nurse Assistant, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about BMC FootPrints?** What I like most about footprints is the fact that it's easy to use. When the firm implement this great tool we were able to use it right away with little to no configuration. Just so easy to use **What do you dislike about BMC FootPrints?** Not much. I simply need to explore footprints a little more. I am pretty sure my complaints are not relevant **Recommendations to others considering BMC FootPrints:** Why not Try It out? **What problems is BMC FootPrints solving and how is that benefiting you?** We are able to report on all if our tickets in a matter of minutes. Asset management. I like how everything is all in one. We are able to track our inventory with ease ### 4. Footprints Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about BMC FootPrints?** I like the ability of email alerts. I do not have to be logged in to see when a ticket comes in. I am able to manage the full ticket lifecycle directlyl through email. Thsi comes in quite handy when you are on the road and do not have easy access to the full interface. **What do you dislike about BMC FootPrints?** The interface itself can be a bit slow to load, however it is fully customizable which can lead to improvements in speed. **Recommendations to others considering BMC FootPrints:** Give it a try. The software meets our needs. Being able to use email as a mechancism for creating and managing support tickets is a huge advantage that not a lot of other providers offer. **What problems is BMC FootPrints solving and how is that benefiting you?** We are using Footprints as our support ticket system. This allows us to track and report on issues efficiently. ### 5. FootPrints **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about BMC FootPrints?** FootPrints is an IT ticketing systems that allows users to create quick descriptions and case templates, access knowldege base articles, easy escalation to various teams, as well as the ability to create reports containing comprehensive analysis of ticket data and customer satisfaction (surveys) all in one place. **What do you dislike about BMC FootPrints?** Sometimes the interface can be slow and when you open a case it opens in a different window vs. an additional tab. **Recommendations to others considering BMC FootPrints:** Qulaity program that is easy to use and implement for tracking of IT ticketing data and customer satisfaction. **What problems is BMC FootPrints solving and how is that benefiting you?** Solving daily IT issues and request, with the ability to track Global Issues, identify trends and document users feedback with surveys. Can also track amount of cases/requests per office to maximize service team numbers as well as mean time to resolve issues. ### 6. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos G. | Sr. Desktop Support Analyst, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about BMC FootPrints?** Footprints allows you run a variety of reports that are really helpful for analysis and improve the companies production **What do you dislike about BMC FootPrints?** When it comes to updating tickets footprint is a little bit slow. You can't use multiple computers or login more than one time. **What problems is BMC FootPrints solving and how is that benefiting you?** Our firm has been using ITIL for IT Service Management and with Footprint we haven able to align those requirements ### 7. I use Footprints to schedule and report on support for conferences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2015 **What do you like best about BMC FootPrints?** Reporting tools are simple but robust. Easy to save and pull later **What do you dislike about BMC FootPrints?** Some delays when trying to access different pages, but that might just be our volume **What problems is BMC FootPrints solving and how is that benefiting you?** I coordinate support for conference rooms. Scheduling staff for various conference and equipment requests ## BMC FootPrints Discussions - [What is BMC FootPrints used for?](https://www.g2.com/discussions/what-is-bmc-footprints-used-for) - [Report Creation Help](https://www.g2.com/discussions/36373-report-creation-help) - 1 upvote - [View BMC FootPrints pricing details and edition comparison](https://www.g2.com/products/bmc-footprints/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+13%3A21%3A54+-0500&secure%5Bsession_id%5D=0a98f7b4-3254-447b-9385-b85cdf8834ca&secure%5Btoken%5D=b7c80bd29ed8af758529ef8ab34245a2636df65232ce3475985f70c93eb2343b&format=llm_user) ## BMC FootPrints Features **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top BMC FootPrints Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (961 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) - 4.2/5.0 (70 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) - 4.2/5.0 (19 reviews)