# Best Genesys AppFoundry Marketplace *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace. To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must: - Be available for purchase or integration through the Genesys AppFoundry Marketplace - Provide functionality that enhances or integrates with Genesys Cloud CX or related systems - Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities ## How Many Genesys AppFoundry Marketplace Products Does G2 Track? **Total Products under this Category:** 211 ### Category Stats (Jul 2026) - **Average Rating**: 4.39/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Google Cloud Agent Assist (+1.79%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Genesys AppFoundry Marketplace Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 5,100+ Authentic Reviews - 211+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Genesys AppFoundry Marketplace Is Best for Your Use Case? - **Best Free Software:** [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) --- **Sponsored** ### Cobrowse.io Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2450&secure%5Bchosen_at%5D=2026-07-14T19%3A15%3A56Z&secure%5Bdisplayable_resource_id%5D=2450&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2450&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=2450&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-appfoundry-marketplace&secure%5Btoken%5D=c3ce6028fdab6ca97d5b00d008a8d7b7be27ba7627cd88f1b687e49c67bb01fb&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website) --- ## What Are the Top-Rated Genesys AppFoundry Marketplace Products in 2026? ### 1. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,466 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.6/10) - **Ease of Use:** 8.9/10 (Category avg: 8.5/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (98 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Helpful (60 reviews) **Cons:** - Limited Features (55 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Genesys Cloud CX, streamlining operations and enhancing flexibility for their teams. - Users appreciate the **innovative features** of Genesys Cloud CX, enhancing communication and collaboration effectively for their operations. - Users value the **reliable cloud-based accessibility** of Genesys Cloud CX, enhancing business continuity and client satisfaction. - Users commend the **efficiency** of Genesys Cloud CX, which enhances agility and streamlines operations across multiple channels. - Users appreciate the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow requirements. **Cons:** - Users feel the **limited features** of Genesys Cloud CX require extra licenses, complicating usability and integration. - Users are concerned about **missing features** in Genesys Cloud CX, specifically related to advanced functionalities and integrations. - Users find the interface of Genesys Cloud CX to be **overwhelming and complex** , especially for newcomers navigating its features. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, lacking customization and efficiency for complex needs. - Users find the **steep learning curve** of Genesys Cloud CX challenging, with complex navigation and hidden features for newcomers. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 2. [Tenfold](https://www.g2.com/products/tenfold/reviews) Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Tenfold?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Tenfold?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,190 employees on LinkedIn®) - **Ownership:** NASDAQ: LPSN **Who Uses This Product?** - **Who Uses This:** Business Account Manager, Account Executive - **Top Industries:** Internet, Marketing and Advertising - **Company Size:** 42% Mid-Market, 30% Enterprise #### What Are Tenfold's Pros and Cons? **Pros:** - Accuracy of Information (1 reviews) - Call Management (1 reviews) - CRM Integration (1 reviews) - Integrations (1 reviews) - Salesforce Integration (1 reviews) **Cons:** - Limited Features (1 reviews) - Not Intuitive (1 reviews) - Screen Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Tenfold? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy of information** in Tenfold, as it logs calls directly into SalesForce efficiently. - Users value the **call logging feature** of Tenfold, enhancing tracking and management of their communications. - Users value the **effective CRM integration** of Tenfold, enabling seamless dial logging into SalesForce. - Users appreciate the **integrations with Salesforce** , enabling seamless logging and tracking of calls made. - I love that Tenfold offers **Salesforce integration** , enabling me to effortlessly log calls and view call history. **Cons:** - Users often face **limited features** , such as frustrating loading issues and a small window that requires excessive scrolling. - Users find Tenfold **not intuitive** , often struggling with window loading issues and small interface that requires excessive scrolling. - Users experience **screen issues** with Tenfold, often requiring workarounds and facing frustrations with window size. - Users experience **slow loading times** with Tenfold, often requiring workarounds that lead to frustration and inefficiency. - Users experience **slow performance** with Tenfold, often struggling with loading issues and small window sizes. #### What Are Recent G2 Reviews of Tenfold? **"[Tenfold is an easy click to dial!!](https://www.g2.com/survey_responses/tenfold-review-7381539)"** **Rating:** 5.0/5.0 stars *— Verified User in Wholesale* [Read full review](https://www.g2.com/survey_responses/tenfold-review-7381539) --- **"[Good IAM tool with a small learning curve, but strong added value in everyday life](https://www.g2.com/survey_responses/tenfold-review-11877165)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/tenfold-review-11877165) --- #### What Are G2 Users Discussing About Tenfold? - [What does Tenfold do?](https://www.g2.com/discussions/what-does-tenfold-do) - [What is a tenfold increase?](https://www.g2.com/discussions/what-is-a-tenfold-increase) - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment ### 3. [Lightico](https://www.g2.com/products/lightico/reviews) Lightico is an AI-powered platform for end-to-end customer journey orchestration, built to help regulated enterprises in financial services, energy, and telecoms run compliant digital journeys across every channel. Manual paperwork, fragmented systems, and compliance checks slow down decisions and frustrate customers at the moments that matter most. Lightico closes that gap: customers complete documents, verify identity, sign, and pay from a single link sent by text or email, without downloading an app or paying a per-envelope fee. Teams reduce manual processing and reallocate staff time to higher-value work as a result. Key capabilities: 1. AI-Powered Intelligent Document Processing (IDP): classifies, reads and validates documents automatically, cutting manual review at every step. 2. Journey Orchestration & No-Code Design: business teams design and launch compliant customer journeys without long IT cycles. 3. eSignature & Digital Consent: customers sign contracts and approve terms and conditions instantly, with clickwrap consent captured and audit-ready. 4. ID Verification (IDV): verifies identity in real time to fight fraud without adding friction. 5. Document Collection & eForms: collects and organizes customer data and documents in one flow. 6. Case Management: streamlines documents, tasks, updates, and approvals into one connected case, in any channel. Compliance, operations, and CX teams use Lightico to run high-stakes, regulated interactions across contact centers, retail, and digital channels, layering on top of existing software and core systems. Lightico's customers, including HSBC, VodafoneThree, GM Financial, and EE, have seen results such as same-day loan processing, a 30% compliance lift, a 13-point NPS increase, and a £120 million revenue uplift with transactions completed 7 minutes faster. Lightico delivers a documented 5:1 ROI, typically recovered within 3 to 6 months. Lightico works through an API, native MCP (Model Context Protocol) connectivity for AI agents, or standalone, and integrates with systems like Salesforce. It runs on SOC 2, ISO 27001, PCI-DSS, HIPAA, eIDAS, and ESIGN Act controls. Visit lightico.com to request a demo and see how Lightico cuts compliance risk and speeds up customer journeys. **Average Rating:** 4.8/5.0 **Total Reviews:** 322 **How Do G2 Users Rate Lightico?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.1/10 (Category avg: 8.6/10) - **Ease of Use:** 9.5/10 (Category avg: 8.5/10) **Who Is the Company Behind Lightico?** - **Seller:** [Lightico](https://www.g2.com/sellers/lightico) - **Year Founded:** 2014 - **HQ Location:** New York, NY - **Twitter:** @lightico (2,735 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13200839/ (126 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** sales advisor, sales - **Top Industries:** Telecommunications, Financial Services - **Company Size:** 61% Enterprise, 26% Mid-Market #### What Are Recent G2 Reviews of Lightico? **"[Lightico is an amazing work tool which makes the job easier and ensures no information is missed out](https://www.g2.com/survey_responses/lightico-review-5248773)"** **Rating:** 5.0/5.0 stars *— Mark H.* [Read full review](https://www.g2.com/survey_responses/lightico-review-5248773) --- **"[So accessible and convenient](https://www.g2.com/survey_responses/lightico-review-5131649)"** **Rating:** 5.0/5.0 stars *— Tara N.* [Read full review](https://www.g2.com/survey_responses/lightico-review-5131649) --- #### What Are G2 Users Discussing About Lightico? - [What is Lightico used for?](https://www.g2.com/discussions/what-is-lightico-used-for) ### 4. [Jabra Headsets And Speakerphones](https://www.g2.com/products/jabra-headsets-and-speakerphones/reviews) Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivity and improves the overall customer experience. **Average Rating:** 4.5/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Jabra Headsets And Speakerphones?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.6/10 (Category avg: 8.6/10) - **Ease of Use:** 9.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Jabra Headsets And Speakerphones?** - **Seller:** [Jabra](https://www.g2.com/sellers/jabra) - **Year Founded:** 1869 - **HQ Location:** Copenhagen, DK - **Twitter:** @jabra_us (14,782 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/jabra/ (1,889 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 42% Enterprise, 33% Mid-Market #### What Are Jabra Headsets And Speakerphones's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Features Variety (1 reviews) **Cons:** - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Jabra Headsets And Speakerphones? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Jabra Headsets and Speakerphones, finding them comfortable and simple to set up. - Users love the **comfort and ease of setup** of Jabra Headsets and Speakerphones, enhancing their overall experience. **Cons:** - Users express frustration with **poor customer support** , noting no responses to calls or emails regarding assistance. #### What Are Recent G2 Reviews of Jabra Headsets And Speakerphones? **"[Excellent Noise Cancelling & Battery, Fit Could Be Improved](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-11873429)"** **Rating:** 4.5/5.0 stars *— James V.* [Read full review](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-11873429) --- **"[Jabra Cadabra](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-12081609)"** **Rating:** 5.0/5.0 stars *— Leslie R.* [Read full review](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-12081609) --- #### What Are G2 Users Discussing About Jabra Headsets And Speakerphones? - [Can you use Jabra headset with computer?](https://www.g2.com/discussions/can-you-use-jabra-headset-with-computer) - 1 comment - [How do I program my Jabra headset?](https://www.g2.com/discussions/how-do-i-program-my-jabra-headset) - [What is Jabra firmware?](https://www.g2.com/discussions/what-is-jabra-firmware) - [What does the Jabra app do?](https://www.g2.com/discussions/what-does-the-jabra-app-do) ### 5. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. **Average Rating:** 4.3/5.0 **Total Reviews:** 725 **How Do G2 Users Rate Qualtrics Customer Experience?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 7.9/10 (Category avg: 8.6/10) - **Ease of Setup:** 7.6/10 (Category avg: 8.6/10) - **Ease of Use:** 8.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Qualtrics Customer Experience?** - **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics) - **Company Website:** https://www.qualtrics.com - **Year Founded:** 2002 - **HQ Location:** Provo, UT - **Twitter:** @Qualtrics (42,137 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/314350/ (6,231 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Data Analyst, Community Manager - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 52% Enterprise, 36% Mid-Market #### What Are Qualtrics Customer Experience's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Analytics (14 reviews) - Helpful (13 reviews) - Feedback Management (9 reviews) - Insights Generation (9 reviews) **Cons:** - Complexity (7 reviews) - Improvement Needed (7 reviews) - Limited Customization (7 reviews) - Not Intuitive (7 reviews) - Expensive (6 reviews) ### What Do G2 Reviewers Say About Qualtrics Customer Experience? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Qualtrics Customer Experience, enabling effortless data collection and analysis. - Users value the **strong analytics and reporting capabilities** of Qualtrics Customer Experience for deep customer insights. - Users find Qualtrics Customer Experience **incredibly helpful** for gaining insights and improving customer satisfaction effectively. - Users value the **insightful feedback management** of Qualtrics, enhancing customer experiences through deep analytics and actionable data. - Users value the **deep insights generation** of Qualtrics, enhancing customer satisfaction and improving service procedures significantly. **Cons:** - Users find the **complexity** of Qualtrics Customer Experience challenging, especially new users needing only basic functionalities. - Users find the **custom setup needs improvement** in Qualtrics, especially with language accuracy in Text iQ. - Users find **limited customization** options in Qualtrics Customer Experience may hinder their ability to tailor the platform effectively. - Users find the **platform not intuitive** , particularly for newcomers, with a steep learning curve and complex UI. - Users find the pricing of Qualtrics Customer Experience to be **expensive** , particularly for smaller teams with limited budgets. #### What Are Recent G2 Reviews of Qualtrics Customer Experience? **"[Versatile Insights, Needs Better Reports](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)"** **Rating:** 4.5/5.0 stars *— Sandra H.* [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062) --- **"[Flexible Feedback Tool with Customization Challenges](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025) --- #### What Are G2 Users Discussing About Qualtrics Customer Experience? - [What is Qualtrics Customer Experience used for?](https://www.g2.com/discussions/what-is-qualtrics-customer-experience-used-for) - [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment - [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment - [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote - [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) - 1 comment ### 6. [PowerBI for PureCloud](https://www.g2.com/products/powerbi-for-purecloud/reviews) Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud. **Average Rating:** 4.6/5.0 **Total Reviews:** 27 **How Do G2 Users Rate PowerBI for PureCloud?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.3/10 (Category avg: 8.6/10) - **Ease of Use:** 9.0/10 (Category avg: 8.5/10) **Who Is the Company Behind PowerBI for PureCloud?** - **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181) - **Year Founded:** 1972 - **HQ Location:** Bloomington, MN - **Twitter:** @avtex (1,135 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/avtex-solutions (168 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Accounting - **Company Size:** 48% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of PowerBI for PureCloud? **"[Powerbi developer](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-8997473)"** **Rating:** 5.0/5.0 stars *— Ravi P.* [Read full review](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-8997473) --- **"[Data Analysis and Visualization using PowerBi Cloude](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-12803361)"** **Rating:** 4.5/5.0 stars *— Habeeb Abdullah B.* [Read full review](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-12803361) --- #### What Are G2 Users Discussing About PowerBI for PureCloud? - [What is PowerBI for PureCloud used for?](https://www.g2.com/discussions/what-is-powerbi-for-purecloud-used-for) ### 7. [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent. **Average Rating:** 4.2/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Microsoft Dynamics 365 Connector?** - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.7/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 8.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Microsoft Dynamics 365 Connector?** - **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it) - **Year Founded:** 2004 - **HQ Location:** Milano, IT - **Twitter:** @softphone (106 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/softphone-ai/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 38% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of Microsoft Dynamics 365 Connector? **"[A Connector For Your Outlook, CRM and Calendar](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9069706)"** **Rating:** 4.0/5.0 stars *— Vidit Jain J.* [Read full review](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9069706) --- **"[Get connected to your customers, Helps manage your data seamlessly](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9412211)"** **Rating:** 4.0/5.0 stars *— Valentina G.* [Read full review](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9412211) --- #### What Are G2 Users Discussing About Microsoft Dynamics 365 Connector? - [What is Microsoft Dynamics Connector used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-connector-used-for) - [What is Microsoft Dynamics 365 Connector used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-365-connector-used-for) ### 8. [SuccessKPI](https://www.g2.com/products/successkpi/reviews) An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions. **Average Rating:** 4.3/5.0 **Total Reviews:** 82 **How Do G2 Users Rate SuccessKPI?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.6/10) - **Ease of Use:** 8.4/10 (Category avg: 8.5/10) **Who Is the Company Behind SuccessKPI?** - **Seller:** [SuccessKPI](https://www.g2.com/sellers/successkpi) - **Company Website:** https://successkpi.com/ - **Year Founded:** 2017 - **HQ Location:** Chantilly, US - **Twitter:** @successkpi (71 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/successkpis (171 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 59% Mid-Market, 20% Enterprise #### What Are Recent G2 Reviews of SuccessKPI? **"[Accessible, Game-Changing Data with Powerful Hidden Analytics Features](https://www.g2.com/survey_responses/successkpi-review-12641654)"** **Rating:** 4.0/5.0 stars *— Salina B.* [Read full review](https://www.g2.com/survey_responses/successkpi-review-12641654) --- **"[Excellent transcription and AI monitoring for more accurate analyses](https://www.g2.com/survey_responses/successkpi-review-12568134)"** **Rating:** 4.5/5.0 stars *— Kelly Daiane d.* [Read full review](https://www.g2.com/survey_responses/successkpi-review-12568134) --- #### What Are G2 Users Discussing About SuccessKPI? - [What is SuccessKPI Power Package used for?](https://www.g2.com/discussions/what-is-successkpi-power-package-used-for) - [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/successkpi-bi-and-analytics-package-what-is-successkpi-bi-and-analytics-package-used-for) - [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/what-is-successkpi-bi-and-analytics-package-used-for) ### 9. [ZOHO CRM CONNECTOR](https://www.g2.com/products/zoho-crm-connector/reviews) The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework. **Average Rating:** 4.3/5.0 **Total Reviews:** 21 **How Do G2 Users Rate ZOHO CRM CONNECTOR?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 8.8/10 (Category avg: 8.5/10) **Who Is the Company Behind ZOHO CRM CONNECTOR?** - **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it) - **Year Founded:** 2004 - **HQ Location:** Milano, IT - **Twitter:** @softphone (106 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/softphone-ai/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 48% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of ZOHO CRM CONNECTOR? **"[Future of business tools](https://www.g2.com/survey_responses/zoho-crm-connector-review-7119571)"** **Rating:** 4.5/5.0 stars *— Karthik U.* [Read full review](https://www.g2.com/survey_responses/zoho-crm-connector-review-7119571) --- **"[Best to manage end - end Sales](https://www.g2.com/survey_responses/zoho-crm-connector-review-5463402)"** **Rating:** 5.0/5.0 stars *— Harish H.* [Read full review](https://www.g2.com/survey_responses/zoho-crm-connector-review-5463402) --- #### What Are G2 Users Discussing About ZOHO CRM CONNECTOR? - [What does Zoho Crm Connector do?](https://www.g2.com/discussions/what-does-zoho-crm-connector-do) - [What are the 3 main elements of CRM software?](https://www.g2.com/discussions/zoho-crm-connector-what-are-the-3-main-elements-of-crm-software) - [What features Zoho?](https://www.g2.com/discussions/what-features-zoho) - [What does Zoho CRM integrate with?](https://www.g2.com/discussions/what-does-zoho-crm-integrate-with) - 1 comment ### 10. [HP Poly](https://www.g2.com/products/hp-poly/reviews) Enable your best work everywhere with HP Poly by delivering seamless, secure, AI-powered collaboration across personal and shared devices, supported by integrated services, centralized management, and proactive support that simplify IT and maximize productivity across every workspace. **Average Rating:** 4.5/5.0 **Total Reviews:** 15 **How Do G2 Users Rate HP Poly?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.7/10 (Category avg: 8.5/10) **Who Is the Company Behind HP Poly?** - **Seller:** [HP](https://www.g2.com/sellers/hp) - **Year Founded:** 1939 - **HQ Location:** Palo Alto, CA - **Twitter:** @HP (1,091,979 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5390798/ (137,941 employees on LinkedIn®) - **Ownership:** HPQ **Who Uses This Product?** - **Company Size:** 42% Enterprise, 37% Small-Business #### What Are HP Poly's Pros and Cons? **Pros:** - Features Variety (1 reviews) - Speed (1 reviews) - Voice Quality (1 reviews) **Cons:** - Slow Loading (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About HP Poly? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent sound quality and comfort** of HP Poly devices, enhancing their calling and meeting experiences. - Users appreciate the **excellent sound quality and comfort** of HP Poly devices, enhancing their communication experience. - Users love the **excellent sound quality** of HP Poly, enhancing natural and professional conversations during calls and meetings. **Cons:** - Users report **slow loading** times with Poly products due to inconsistent software and firmware updates affecting functionality. - Users report **slow and inconsistent update issues** with HP Poly products, affecting sync with conferencing tools. #### What Are Recent G2 Reviews of HP Poly? **"[Customizable and Seamless VoIP Experience with Malleable Features](https://www.g2.com/survey_responses/hp-poly-review-11763905)"** **Rating:** 5.0/5.0 stars *— Michael F.* [Read full review](https://www.g2.com/survey_responses/hp-poly-review-11763905) --- **"[POLY IS PERFECT](https://www.g2.com/survey_responses/hp-poly-review-11776558)"** **Rating:** 5.0/5.0 stars *— Verified User in Printing* [Read full review](https://www.g2.com/survey_responses/hp-poly-review-11776558) --- #### What Are G2 Users Discussing About HP Poly? - [What does Poly do?](https://www.g2.com/discussions/what-does-poly-do) - [What is Polycom system?](https://www.g2.com/discussions/what-is-polycom-system) - [How do I add a device to my poly lens?](https://www.g2.com/discussions/how-do-i-add-a-device-to-my-poly-lens) - [What is poly software?](https://www.g2.com/discussions/what-is-poly-software) ### 11. [Appian](https://www.g2.com/products/appian/reviews) Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit [www.appian.com](http://www,appian.com?utm_source=g2). [Nasdaq: APPN] ANALYST REPORTS Appian is proud to be named a Leader by Gartner for Business Orchestration and Automation Technologies (BOAT). Access report via: https://ap.pn/3d8RYQJ **Average Rating:** 4.5/5.0 **Total Reviews:** 434 **How Do G2 Users Rate Appian?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.4/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.4/10 (Category avg: 8.6/10) - **Ease of Use:** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Appian?** - **Seller:** [Appian](https://www.g2.com/sellers/appian) - **Company Website:** https://www.appian.com - **Year Founded:** 1999 - **HQ Location:** McLean, Virginia - **Twitter:** @Appian (16,293 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8088/ (2,501 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Consultant, Manager - **Top Industries:** Financial Services, Banking - **Company Size:** 57% Enterprise, 28% Mid-Market #### What Are Appian's Pros and Cons? **Pros:** - Ease of Use (38 reviews) - Automation (29 reviews) - Low Code (26 reviews) - AI Technology (24 reviews) - Artificial Intelligence (23 reviews) **Cons:** - Limited Features (15 reviews) - Expensive (13 reviews) - Limited Flexibility (12 reviews) - Complexity (11 reviews) - Limited Customization (11 reviews) ### What Do G2 Reviewers Say About Appian? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Appian, allowing for intuitive design and workflow automation without coding skills. - Users appreciate the **automation capabilities** of Appian, enabling quick and efficient workflow creation without coding expertise. - Users value Appian's **fast application development** through its intuitive low-code platform, enhancing productivity and adaptability. - Users appreciate Appian's **AI capabilities** that enhance efficiency through automation and content management, simplifying their experience. - Users appreciate the **AI capabilities** of Appian, which enhance efficiency through automation and smart service integration. **Cons:** - Users desire **extended features** in Appian, particularly in security and automation capabilities compared to competitors. - Users find Appian **expensive** , especially for small businesses, citing high costs compared to other low-code tools. - Users express frustration with the **limited flexibility** of Appian, feeling constrained by performance and feature restrictions. - Users find **Appian's complexity** challenging, particularly due to tedious version control and debugging limitations in development. - Users find **limited customization** frustrating compared to modern frameworks, making it difficult to align with brand specifications. #### What Are Recent G2 Reviews of Appian? **"[Implementation and Costs: Major Challenges for Appian](https://www.g2.com/survey_responses/appian-review-12935187)"** **Rating:** 4.0/5.0 stars *— Manuel Yeison S.* [Read full review](https://www.g2.com/survey_responses/appian-review-12935187) --- **"[Streamlined Our Operations with Low-Code Power](https://www.g2.com/survey_responses/appian-review-12900106)"** **Rating:** 5.0/5.0 stars *— Alemu J.* [Read full review](https://www.g2.com/survey_responses/appian-review-12900106) --- #### What Are G2 Users Discussing About Appian? - [What is Appian used for?](https://www.g2.com/discussions/what-is-appian-used-for) - 1 comment - [What is Appian Workforce Safety used for?](https://www.g2.com/discussions/what-is-appian-workforce-safety-used-for) - [What is Appian Platform in GovCloud used for?](https://www.g2.com/discussions/what-is-appian-platform-in-govcloud-used-for) - [Is Appian SaaS or PaaS?](https://www.g2.com/discussions/is-appian-saas-or-paas) - [What programming language does Appian use?](https://www.g2.com/discussions/what-programming-language-does-appian-use) - 1 comment ### 12. [Procedureflow](https://www.g2.com/products/procedureflow/reviews) Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations. **Average Rating:** 4.7/5.0 **Total Reviews:** 46 **How Do G2 Users Rate Procedureflow?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.8/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.5/10 (Category avg: 8.6/10) - **Ease of Use:** 9.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Procedureflow?** - **Seller:** [ProcedureFlow](https://www.g2.com/sellers/procedureflow) - **Company Website:** https://procedureflow.com - **Year Founded:** 2015 - **HQ Location:** Saint John, NB - **Twitter:** @ProcedureFlow (355 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9425110/ (69 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 48% Mid-Market, 35% Enterprise #### What Are Recent G2 Reviews of Procedureflow? **"[Procedureflow is a great tool](https://www.g2.com/survey_responses/procedureflow-review-12874082)"** **Rating:** 5.0/5.0 stars *— Jamilah P.* [Read full review](https://www.g2.com/survey_responses/procedureflow-review-12874082) --- **"[Puzzle-Like Mapping That Makes Processes Clear and Enjoyable](https://www.g2.com/survey_responses/procedureflow-review-13051434)"** **Rating:** 5.0/5.0 stars *— Danielle W.* [Read full review](https://www.g2.com/survey_responses/procedureflow-review-13051434) --- #### What Are G2 Users Discussing About Procedureflow? - [What is ProcedureFlow used for?](https://www.g2.com/discussions/what-is-procedureflow-used-for) - 1 comment ### 13. [Shelf](https://www.g2.com/products/shelf-shelf/reviews) Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use. **Average Rating:** 4.7/5.0 **Total Reviews:** 135 **How Do G2 Users Rate Shelf?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.5/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.6/10 (Category avg: 8.6/10) - **Ease of Use:** 9.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Shelf?** - **Seller:** [Shelf](https://www.g2.com/sellers/shelf) - **Company Website:** https://shelf.io - **HQ Location:** Stamford, CT - **Twitter:** @shelf_io (1,226 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10614850/ (235 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 57% Mid-Market, 28% Enterprise #### What Are Shelf's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - AI Features (1 reviews) - AI Technology (1 reviews) - Artificial Intelligence (1 reviews) - Centralization (1 reviews) **Cons:** - Editing Difficulties (1 reviews) - Editing Limitations (1 reviews) - Inefficiency (1 reviews) - Inefficient Search (1 reviews) - Inefficient Search Function (1 reviews) ### What Do G2 Reviewers Say About Shelf? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Shelf, finding it simple to access organized information quickly. - Users find that Shelf's **AI optimization features** enhance their chatbots, ensuring accurate responses for all customers. - Users find that Shelf greatly enhances **AI integration for optimized knowledge management** , improving chatbot response accuracy and efficiency. - Users find that Shelf significantly enhances their **AI chatbot effectiveness** , making knowledge management seamless and efficient. - Users love the **centralized information** in Shelf, making it easy to find what they need quickly and efficiently. **Cons:** - Users find the **editing difficulties** on Shelf challenging due to lack of simultaneous collaboration on gems. - Users find the **editing limitations** of Shelf frustrating due to its inability for multiple users to edit simultaneously. - Users find **inefficiency in search functionality** as it often requires extra effort to locate specific documents quickly. - Users find the **inefficient search** troublesome, as it often requires extra digging to locate specific documents quickly. - Users find the **inefficient search function** frustrating as it often requires extensive digging for documents. #### What Are Recent G2 Reviews of Shelf? **"[Great Clarity and Ease of Use You Can Rely on Again and Again](https://www.g2.com/survey_responses/shelf-review-12493143)"** **Rating:** 5.0/5.0 stars *— Verified User in Leisure, Travel & Tourism* [Read full review](https://www.g2.com/survey_responses/shelf-review-12493143) --- **"[Keeps Everything Organized, But Search Could Be Smoother](https://www.g2.com/survey_responses/shelf-review-11832957)"** **Rating:** 4.0/5.0 stars *— Liza Marie A.* [Read full review](https://www.g2.com/survey_responses/shelf-review-11832957) --- #### What Are G2 Users Discussing About Shelf? - [What does Shelf do?](https://www.g2.com/discussions/what-does-shelf-do) - [What advantages does commercial off the shelf software provide over custom software?](https://www.g2.com/discussions/what-advantages-does-commercial-off-the-shelf-software-provide-over-custom-software) - [What is the difference between off the shelf and custom software?](https://www.g2.com/discussions/what-is-the-difference-between-off-the-shelf-and-custom-software) - [Which software is usually available off the shelf?](https://www.g2.com/discussions/which-software-is-usually-available-off-the-shelf) ### 14. [Stripe - Custom Data Actions](https://www.g2.com/products/stripe-custom-data-actions/reviews) Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud. **Average Rating:** 4.4/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Stripe - Custom Data Actions?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.2/10 (Category avg: 8.6/10) - **Ease of Use:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Stripe - Custom Data Actions?** - **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30) - **Year Founded:** 2015 - **HQ Location:** N/A - **Twitter:** @appfoundrybe (246 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appfoundry/about/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 69% Small-Business, 15% Enterprise #### What Are Stripe - Custom Data Actions's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Data Visibility (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) - Navigation Ease (1 reviews) **Cons:** - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About Stripe - Custom Data Actions? *AI-generated summary from verified user reviews* **Pros:** - Users find Stripe - Custom Data Actions to be **exceptionally user-friendly** , simplifying invoice management and payment processing. - Users value the **clear data visibility** in Stripe - Custom Data Actions, making information easily accessible and organized. - Users value the **easy integrations** with Stripe, simplifying invoice management and international payments effortlessly. - Users find Stripe's **integrations to be user-friendly** , simplifying invoice management and international payment processing. - Users commend the **navigation ease** of Stripe - Custom Data Actions, finding information readily accessible and well-organized. **Cons:** - Users find the **customer support response time inadequate** , leading to delays in resolving urgent issues. #### What Are Recent G2 Reviews of Stripe - Custom Data Actions? **"[Excellent payment for international Transaction](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-11753439)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-11753439) --- **"[very informative and easy to use](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-10507295)"** **Rating:** 5.0/5.0 stars *— Verified User in Security and Investigations* [Read full review](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-10507295) --- #### What Are G2 Users Discussing About Stripe - Custom Data Actions? - [What is Stripe - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-stripe-custom-data-actions-used-for) ### 15. [Zendesk - Custom Data Actions](https://www.g2.com/products/zendesk-custom-data-actions/reviews) Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows. **Average Rating:** 4.7/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Zendesk - Custom Data Actions?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.8/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.8/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Zendesk - Custom Data Actions?** - **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30) - **Year Founded:** 2015 - **HQ Location:** N/A - **Twitter:** @appfoundrybe (246 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appfoundry/about/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services - **Company Size:** 69% Mid-Market, 15% Enterprise #### What Are Recent G2 Reviews of Zendesk - Custom Data Actions? **"[best platform for email support](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-5388418)"** **Rating:** 5.0/5.0 stars *— Boney P.* [Read full review](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-5388418) --- **"[Zendesk Experience](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-8175891)"** **Rating:** 4.0/5.0 stars *— Archolo P.* [Read full review](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-8175891) --- #### What Are G2 Users Discussing About Zendesk - Custom Data Actions? - [What is Zendesk - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-zendesk-custom-data-actions-used-for) ### 16. [Brightmetrics](https://www.g2.com/products/brightmetrics/reviews) Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses to make informed decisions quickly, improving customer experiences, and driving ROI. The Brightmetrics Difference: Key Features User-Friendly Interface: Ensures easy adoption across all skill levels Rapid Deployment: Minimizes downtime for quick value realization Real-Time & Historical Analytics: Customizable dashboards and in-depth reports for comprehensive performance tracking Advanced Analytics Tools: Analyze call patterns, agent performance, and customer interactions Omnichannel Integration: Seamlessly connects with leading contact center platforms Brightmetrics empowers contact centers to make data-driven decisions, enhancing agent performance and customer satisfaction while streamlining operations. Our quick implementation and user-friendly design ensure rapid benefits realization, leading to significant cost savings and revenue growth. By optimizing resources and improving efficiency, Brightmetrics delivers a swift return on investment, enabling contact centers to handle higher volumes and operate at peak performance. **Average Rating:** 4.9/5.0 **Total Reviews:** 132 **How Do G2 Users Rate Brightmetrics?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.3/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Brightmetrics?** - **Seller:** [Brightmetrics](https://www.g2.com/sellers/brightmetrics) - **Year Founded:** 2010 - **HQ Location:** Petaluma, California - **Twitter:** @brightmetrics (352 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/brightmetrics/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 55% Mid-Market, 24% Small-Business #### What Are Brightmetrics's Pros and Cons? **Pros:** - Customization (1 reviews) - Ease of Use (1 reviews) - Insights (1 reviews) - Intuitive (1 reviews) - Reporting (1 reviews) **Cons:** - Difficult Learning (1 reviews) - Difficult Setup (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Brightmetrics? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customization options** in Brightmetrics, making report tailoring intuitive and convenient for quick decision-making. - Users appreciate the **ease of use** of Brightmetrics, enjoying intuitive dashboards and convenient report customization. - Users appreciate the **intuitive dashboards** of Brightmetrics, allowing for easy access to clear insights and customizable reports. - Users value the **intuitive dashboards** of Brightmetrics, enabling quick insights and easy report customization. - Users enjoy the **intuitive dashboards and customizable reports** of Brightmetrics, enhancing decision-making without IT hassle. **Cons:** - Users find the **difficult learning** curve challenging, especially with advanced features and initial setup of Brightmetrics. - Users find the **difficult setup** of Brightmetrics overwhelming, especially when learning advanced features and analytics tools. - Users find the **learning curve for advanced features** challenging, especially during initial setup with Brightmetrics. #### What Are Recent G2 Reviews of Brightmetrics? **"[Quick, Reliable Support and Helpful Reports](https://www.g2.com/survey_responses/brightmetrics-review-13035200)"** **Rating:** 5.0/5.0 stars *— Verified User in Facilities Services* [Read full review](https://www.g2.com/survey_responses/brightmetrics-review-13035200) --- **"[Brightmetrics Makes Dashboard Setup Effortless](https://www.g2.com/survey_responses/brightmetrics-review-12983353)"** **Rating:** 5.0/5.0 stars *— Matt h.* [Read full review](https://www.g2.com/survey_responses/brightmetrics-review-12983353) --- #### What Are G2 Users Discussing About Brightmetrics? - [What do you like most about Brightmetrics for call analytics, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-brightmetrics-for-call-analytics-and-what-could-be-improved) - 1 comment - [What is Brightmetrics used for?](https://www.g2.com/discussions/what-is-brightmetrics-used-for) - 2 comments ### 17. [Google Analytics & AdWords Integration By Outleads - For Marketers](https://www.g2.com/products/google-analytics-adwords-integration-by-outleads-for-marketers/reviews) Outleads is the only call analytics solution that integrates with every Genesys inbound product including GME, GVP, all Cloud solutions, as well as chat, text, and e-mail. We offer unmatched customization & seamless implementation at the most competitive cost and scale - guaranteed. **Average Rating:** 4.3/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Google Analytics & AdWords Integration By Outleads - For Marketers?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Ease of Admin:** 7.5/10 (Category avg: 8.6/10) - **Ease of Setup:** 6.7/10 (Category avg: 8.6/10) - **Ease of Use:** 7.9/10 (Category avg: 8.5/10) **Who Is the Company Behind Google Analytics & AdWords Integration By Outleads - For Marketers?** - **Seller:** [Outleads](https://www.g2.com/sellers/outleads) - **Year Founded:** 2013 - **HQ Location:** New York City, NY - **Twitter:** @Outleads (159 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/outleads (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Small-Business, 27% Enterprise #### What Are Recent G2 Reviews of Google Analytics & AdWords Integration By Outleads - For Marketers? **"[Great service and makes life easier](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-6876491)"** **Rating:** 5.0/5.0 stars *— Christen F.* [Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-6876491) --- **"[Best tool to reach your customers and prospects!](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-8039391)"** **Rating:** 4.5/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-8039391) --- #### What Are G2 Users Discussing About Google Analytics & AdWords Integration By Outleads - For Marketers? - [How do I check Google Analytics?](https://www.g2.com/discussions/how-do-i-check-google-analytics) - [What does Google Analytics actually do?](https://www.g2.com/discussions/what-does-google-analytics-actually-do) - [What is Google Analytics and how it works?](https://www.g2.com/discussions/what-is-google-analytics-and-how-it-works) ### 18. [Oracle Engagement Cloud Connector](https://www.g2.com/products/oracle-engagement-cloud-connector/reviews) The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside Oracle Engagement Cloud so always visible and accessible whatever interaction is managed by the agent. **Average Rating:** 4.2/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Oracle Engagement Cloud Connector?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.6/10) - **Ease of Setup:** 7.5/10 (Category avg: 8.6/10) - **Ease of Use:** 8.9/10 (Category avg: 8.5/10) **Who Is the Company Behind Oracle Engagement Cloud Connector?** - **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it) - **Year Founded:** 2004 - **HQ Location:** Milano, IT - **Twitter:** @softphone (106 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/softphone-ai/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of Oracle Engagement Cloud Connector? **"[6](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5396075)"** **Rating:** 4.0/5.0 stars *— Shaikh D.* [Read full review](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5396075) --- **"[In managing organisational data on a single platform with Oracle is the best system to work on.](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5400497)"** **Rating:** 5.0/5.0 stars *— Shane Zehra R.* [Read full review](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5400497) --- #### What Are G2 Users Discussing About Oracle Engagement Cloud Connector? - [What is Oracle Engagement Cloud Connector used for?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud-connector-used-for) ### 19. [Google Cloud Agent Assist](https://www.g2.com/products/google-cloud-agent-assist/reviews) Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow. **Average Rating:** 4.2/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Google Cloud Agent Assist?** - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.0/10 (Category avg: 8.6/10) - **Ease of Setup:** 7.8/10 (Category avg: 8.6/10) - **Ease of Use:** 7.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Google Cloud Agent Assist?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 54% Small-Business, 32% Mid-Market #### What Are Google Cloud Agent Assist's Pros and Cons? **Pros:** - Artificial Intelligence (5 reviews) - Communication (4 reviews) - Ease of Use (4 reviews) - Helpful (4 reviews) - Customer Support (3 reviews) **Cons:** - Cost (3 reviews) - Expensive (3 reviews) - AI Limitations (2 reviews) - Difficult Setup (2 reviews) - Integration Issues (2 reviews) ### What Do G2 Reviewers Say About Google Cloud Agent Assist? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **real-time AI suggestions** from Google Cloud Agent Assist, enhancing response speed and customer support efficiency. - Users value the **effective communication capabilities** of Google Cloud Agent Assist, streamlining interactions with clients seamlessly. - Users find Google Cloud Agent Assist to be incredibly **easy to implement and use** , enhancing customer interactions effortlessly. - Users value the **real-time AI suggestions** of Google Cloud Agent Assist, enhancing agent efficiency and customer support quality. - Users value the **real-time AI suggestions** from Google Cloud Agent Assist, enhancing the speed and accuracy of support responses. **Cons:** - Users find the **cost to be high** initially, making it challenging for new businesses to adopt. - Users find the **cost of Google Cloud Agent Assist** to be high, which can be challenging for startups. - Users find the **inconsistency in AI responses** frustrating, often preferring interaction with real people for clarity. - Users find the **difficult setup** of Google Cloud Agent Assist requires significant technical expertise and time investment. - Users find **integration issues** during setup, requiring significant expertise and time to ensure effectiveness with Google Cloud Agent Assist. #### What Are Recent G2 Reviews of Google Cloud Agent Assist? **"[Google Cloud Agent Assist Makes Support Faster, Smoother, and More Consistent](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13072363)"** **Rating:** 4.0/5.0 stars *— Kourosh R.* [Read full review](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13072363) --- **"[Faster, More Consistent Customer Support With Google Cloud Agent Assist](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13073162)"** **Rating:** 4.0/5.0 stars *— Kenny F.* [Read full review](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-13073162) --- #### What Are G2 Users Discussing About Google Cloud Agent Assist? - [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/google-cloud-agent-assist-what-is-google-cloud-agent-assist-used-for) - [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/what-is-google-cloud-agent-assist-used-for) ### 20. [Google Analytics / AdWords Integration By Outleads (Contact Centers)](https://www.g2.com/products/google-analytics-adwords-integration-by-outleads-contact-centers/reviews) Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers web session data captured by Google Analytics and AdWords to contact center agents, enhancing the customer experience. **Average Rating:** 4.6/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Google Analytics / AdWords Integration By Outleads (Contact Centers)?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.6/10 (Category avg: 8.6/10) - **Ease of Use:** 8.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Google Analytics / AdWords Integration By Outleads (Contact Centers)?** - **Seller:** [Outleads](https://www.g2.com/sellers/outleads) - **Year Founded:** 2013 - **HQ Location:** New York City, NY - **Twitter:** @Outleads (159 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/outleads (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are Google Analytics / AdWords Integration By Outleads (Contact Centers)'s Pros and Cons? **Pros:** - Tools (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Analytics (1 reviews) - Data Visibility (1 reviews) **Cons:** - Inaccurate Data Analysis (2 reviews) - Export Issues (1 reviews) ### What Do G2 Reviewers Say About Google Analytics / AdWords Integration By Outleads (Contact Centers)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of integration** with Google Analytics, enhancing data-driven marketing decisions significantly. - Users appreciate the **excellent customer support** provided, enhancing their experience with this free and easy-to-use tool. - Users value the **ease of use** of Google Analytics / AdWords Integration by Outleads, appreciating its simplicity for data analysis. - Users value the **cost-free analytics** and appreciate the ease of analyzing website data with excellent customer support. - Users value the **comprehensive data visibility** of Google Analytics/AdWords Integration, enhancing audience understanding and optimization. **Cons:** - Users report issues with **inaccurate data analysis** , noting that Google Analytics sometimes displays incorrect information. - Users face challenges with **importing certain types of Google Ads** , limiting their integration options and effectiveness. #### What Are Recent G2 Reviews of Google Analytics / AdWords Integration By Outleads (Contact Centers)? **"[Best Tool in website analytics](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10796196)"** **Rating:** 4.5/5.0 stars *— Akshay T.* [Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10796196) --- **"[Best for CRM Integration with Google Analytics](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10746737)"** **Rating:** 4.0/5.0 stars *— AMER K.* [Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10746737) --- #### What Are G2 Users Discussing About Google Analytics / AdWords Integration By Outleads (Contact Centers)? - [What is Google Analytics / AdWords Integration By Outleads (Contact Centers) used for?](https://www.g2.com/discussions/what-is-google-analytics-adwords-integration-by-outleads-contact-centers-used-for) ### 21. [Amazon Polly](https://www.g2.com/products/amazon-polly/reviews) Amazon Polly is a fully managed service that converts text into lifelike speech, enabling developers to create applications that can "speak" in a natural and human-like manner. Utilizing advanced deep learning technologies, Amazon Polly supports a wide array of languages and offers numerous voices, allowing for the development of speech-enabled applications tailored to diverse audiences. This service is designed to enhance user engagement and accessibility across various platforms, including mobile applications, e-learning systems, and IoT devices. Key Features and Functionality: - Lifelike Voices: Amazon Polly provides a selection of voices that deliver natural-sounding speech, enhancing the user experience. - Customizable Output: Users can adjust speech output using Speech Synthesis Markup Language (SSML) tags to control aspects like pronunciation, volume, pitch, and speech rate. - Generative AI Capabilities: The service employs generative AI models to produce expressive and emotionally engaging speech, suitable for applications requiring a conversational tone. - Multilingual Support: With support for multiple languages and dialects, Amazon Polly enables the creation of applications that cater to a global audience. - Flexible Integration: The service offers APIs that can be seamlessly integrated into existing applications, facilitating quick deployment of voice-enabled features. Primary Value and User Solutions: Amazon Polly addresses the need for natural and engaging speech synthesis in applications, enhancing user interaction and accessibility. By providing high-quality, customizable, and multilingual voice options, it allows developers to create inclusive and immersive experiences. The service's scalability and cost-effectiveness make it suitable for a wide range of use cases, from interactive voice response systems to content narration, thereby solving the challenge of delivering human-like speech in digital applications. **Average Rating:** 4.4/5.0 **Total Reviews:** 78 **How Do G2 Users Rate Amazon Polly?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 8.5/10) **Who Is the Company Behind Amazon Polly?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 32% Mid-Market #### What Are Amazon Polly's Pros and Cons? **Pros:** - Quality (2 reviews) - Voice Realism (2 reviews) - Affordable (1 reviews) - API Integration (1 reviews) - Data Visibility (1 reviews) **Cons:** - Expensive (2 reviews) - Cost Concerns (1 reviews) - Error Handling (1 reviews) - Limited Customization (1 reviews) - Poor Documentation (1 reviews) ### What Do G2 Reviewers Say About Amazon Polly? *AI-generated summary from verified user reviews* **Pros:** - Users admire the **exceptionally natural and clear voice quality** of Amazon Polly, enhancing their projects with impressive audio precision. - Users praise Amazon Polly for its **exceptionally natural and clear voice realism** , enhancing their audio applications significantly. - Users find Amazon Polly to be **affordable** , especially for moderate usage in voice applications and cloud infrastructure. - Users appreciate the **seamless API integration** of Amazon Polly, enhancing their development experience with AWS services. - Users appreciate the **data visibility** of Amazon Polly, enjoying seamless API integration and excellent multilingual support. **Cons:** - Users find the **expensive pricing** for Amazon Polly challenging, especially for larger scale applications and cost estimation. - Users find the **cost concerns** of Amazon Polly challenging, especially for high-volume applications impacting project budgeting. - Users find the **error handling documentation lacking** , which complicates their development workflows and troubleshooting efforts. - Users find the **limited customization options** of Amazon Polly restrictive for complex voice application development. - Users find the **poor documentation** on Amazon Polly limits their ability to utilize advanced features effectively. #### What Are Recent G2 Reviews of Amazon Polly? **"[Amazon Polly: Fast, Reliable Text-to-Speech](https://www.g2.com/survey_responses/amazon-polly-review-13036408)"** **Rating:** 5.0/5.0 stars *— Mohamed S.* [Read full review](https://www.g2.com/survey_responses/amazon-polly-review-13036408) --- **"[Very Good for Educational Content, Narration, and Audio Creation](https://www.g2.com/survey_responses/amazon-polly-review-12927337)"** **Rating:** 4.5/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/amazon-polly-review-12927337) --- #### What Are G2 Users Discussing About Amazon Polly? - [Is Amazon Polly text to speech free?](https://www.g2.com/discussions/is-amazon-polly-text-to-speech-free) - 3 comments - [Can you use Amazon Polly for commercial use?](https://www.g2.com/discussions/can-you-use-amazon-polly-for-commercial-use) - 2 comments - [How do you use Polly on Amazon?](https://www.g2.com/discussions/how-do-you-use-polly-on-amazon) - [What can Amazon Polly do?](https://www.g2.com/discussions/what-can-amazon-polly-do) - 1 comment ### 22. [ServiceNow - Custom Data Actions](https://www.g2.com/products/servicenow-custom-data-actions/reviews) Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows. **Average Rating:** 4.2/5.0 **Total Reviews:** 6 **How Do G2 Users Rate ServiceNow - Custom Data Actions?** - **Ease of Setup:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind ServiceNow - Custom Data Actions?** - **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30) - **Year Founded:** 2015 - **HQ Location:** N/A - **Twitter:** @appfoundrybe (246 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appfoundry/about/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 50% Mid-Market, 50% Enterprise #### What Are Recent G2 Reviews of ServiceNow - Custom Data Actions? **"[Ease of setting Customer actions in ServiceNow](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-10720390)"** **Rating:** 4.5/5.0 stars *— Srinidhi R.* [Read full review](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-10720390) --- **"[Custom Action ServiceNow](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-7914153)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-7914153) --- #### What Are G2 Users Discussing About ServiceNow - Custom Data Actions? - [What is ServiceNow - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-servicenow-custom-data-actions-used-for) ### 23. [Google Cloud Text-to-Speech](https://www.g2.com/products/google-cloud-text-to-speech/reviews) Google Cloud Text-to-Speech is a powerful API that transforms written text into natural-sounding speech, leveraging advanced AI technologies. Designed to enhance user interactions, it enables applications and devices to communicate with users through lifelike audio responses. This service is ideal for creating engaging voice user interfaces, improving accessibility, and personalizing user experiences across various platforms. Key Features: - Extensive Voice and Language Options: Offers over 380 voices across more than 75 languages and variants, including Mandarin, Hindi, Spanish, Arabic, and Russian, allowing for broad global reach. - High-Fidelity Speech Synthesis: Utilizes DeepMind's WaveNet technology to produce speech with humanlike intonation and naturalness, closely mimicking real human voices. - Custom Voice Creation: Enables the development of unique voices tailored to represent specific brands, ensuring consistency across all customer touchpoints. - Advanced Control with SSML: Supports Speech Synthesis Markup Language (SSML) for precise control over speech output, including adjustments to pitch, speaking rate, volume, and pronunciation. - Flexible Audio Output: Provides multiple audio formats such as MP3, Linear16, and OGG Opus, catering to diverse application requirements. Primary Value and Solutions: Google Cloud Text-to-Speech enhances user engagement by delivering high-quality, natural-sounding audio responses, making digital interactions more intuitive and accessible. It addresses the need for scalable and customizable speech synthesis in applications like virtual assistants, customer service bots, and content narration. By offering a wide range of voices and languages, along with the ability to create custom voices, it empowers businesses to deliver personalized and consistent auditory experiences to their users. **Average Rating:** 4.4/5.0 **Total Reviews:** 148 **How Do G2 Users Rate Google Cloud Text-to-Speech?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.7/10 (Category avg: 8.6/10) - **Ease of Use:** 9.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Google Cloud Text-to-Speech?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Who Uses This:** Software Engineer, Data Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Small-Business, 29% Mid-Market #### What Are Google Cloud Text-to-Speech's Pros and Cons? **Pros:** - Voice Realism (3 reviews) - Ease of Use (2 reviews) - Natural Voices (2 reviews) - API Integration (1 reviews) - Cloud Storage (1 reviews) **Cons:** - Cost Concerns (1 reviews) - Expensive (1 reviews) - Language Processing (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Google Cloud Text-to-Speech? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **clear and natural voice realism** of Google Cloud Text-to-Speech, enhancing their project experiences effortlessly. - Users appreciate the **ease of use** of Google Cloud Text-to-Speech, enjoying simple setup and intuitive features. - Users appreciate the **natural-sounding voices** of Google Cloud Text-to-Speech, enhancing their reading and listening experiences. - Users highlight the **simplicity of API integration** in Google Cloud Text-to-Speech, enabling seamless deployment experiences. - Users appreciate the **convenient cloud storage** of Google Cloud Text-to-Speech, ensuring safe and accessible data management. **Cons:** - Users are concerned about **cost concerns** , noting that pricing can increase rapidly with higher usage levels. - Users find the **pricing structure expensive** and unclear, especially at higher usage levels, complicating budget management. - Users note the need for **improved natural language processing** , as the speech often sounds robotic and mispronounced. - Users find the **limited customization** options insufficient, with minimal tonal adjustments hinderin production-quality results. - Users note the **limited features** of Google Cloud Text-to-Speech compared to AWS, reducing its effectiveness for specialized tasks. #### What Are Recent G2 Reviews of Google Cloud Text-to-Speech? **"[Makes Voice and Educational Content Creation Much More Efficient and Time Saving](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-12834951)"** **Rating:** 4.5/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-12834951) --- **"[Reliable Text‑to‑Speech for Everyday Use](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-7438443)"** **Rating:** 5.0/5.0 stars *— Hillel G.* [Read full review](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-7438443) --- #### What Are G2 Users Discussing About Google Cloud Text-to-Speech? - [What is the best software for text to speech?](https://www.g2.com/discussions/what-is-the-best-software-for-text-to-speech) - [Does Google have a text to speech app?](https://www.g2.com/discussions/does-google-have-a-text-to-speech-app) - 2 comments - [How do I set up Google Cloud Text to Speech?](https://www.g2.com/discussions/how-do-i-set-up-google-cloud-text-to-speech) - [Is Google Cloud Text to Speech API free?](https://www.g2.com/discussions/is-google-cloud-text-to-speech-api-free) - 1 comment ### 24. [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. **Average Rating:** 4.8/5.0 **Total Reviews:** 167 **How Do G2 Users Rate livepro Knowledge Management?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.6/10) - **Ease of Setup:** 9.2/10 (Category avg: 8.6/10) - **Ease of Use:** 9.5/10 (Category avg: 8.5/10) **Who Is the Company Behind livepro Knowledge Management?** - **Seller:** [livepro](https://www.g2.com/sellers/livepro) - **Company Website:** https://livepro.com/ - **Year Founded:** 2001 - **HQ Location:** North Sydney, NSW - **Twitter:** @liveprosoftware (100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2324422/ (37 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Knowledge Specialist - **Top Industries:** Government Administration, Insurance - **Company Size:** 46% Mid-Market, 21% Enterprise #### What Are livepro Knowledge Management's Pros and Cons? **Pros:** - Ease of Use (73 reviews) - Knowledge Base (55 reviews) - Helpful (45 reviews) - Intuitive (36 reviews) - Features (33 reviews) **Cons:** - Inefficient Search (10 reviews) - Inefficient Search Function (9 reviews) - Improvement Needed (8 reviews) - Poor Search Functionality (8 reviews) - Search Functionality (8 reviews) ### What Do G2 Reviewers Say About livepro Knowledge Management? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **intuitive layout and search functionality** of livepro Knowledge Management, enhancing efficiency and support responsiveness. - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and information retrieval. - Users love the **user-friendly interface** of livepro Knowledge Management, enhancing their overall experience and efficiency. - Users value the **intuitive search function** , enabling fast access to accurate information that enhances customer service efficiency. - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their efficiency and overall experience. **Cons:** - Users often face **inefficient search** results that hinder quick access to specific information and articles. - Users express frustration with the **inefficient search function** , making it hard to find specific information quickly. - Users note that **improvement is needed** in AI accuracy, user training, and article editing for better usability. - Users struggle with **poor search functionality** , finding it difficult to locate specific information efficiently. - Users find the **search functionality lacking** , often leading to overwhelming results and difficulty locating specific information quickly. #### What Are Recent G2 Reviews of livepro Knowledge Management? **"[Knowledge Management Systems Specialist](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)"** **Rating:** 4.5/5.0 stars *— Joy E.* [Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903) --- **"[From 5-Inch Binders to Real-Time Answers: Ditching Desk Clutter with LivePro](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)"** **Rating:** 4.5/5.0 stars *— Carly M.* [Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030) --- #### What Are G2 Users Discussing About livepro Knowledge Management? - [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for) - [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools) - [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software) - [What is Livepro?](https://www.g2.com/discussions/what-is-livepro) - [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management) ### 25. [Omni Intelligence](https://www.g2.com/products/omni-intelligence/reviews) 360° Contact Center Productivity Platform in the Cloud: Speech Analytics, Voice Biometrics, Automatic IVR Mapper/Monitoring, SLA/Voice Quality Monitoring, IVR/Contact Center Load/Performane Testing, Voicebot / Conversational IVR Testing and more **Average Rating:** 4.7/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Omni Intelligence?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Ease of Admin:** 7.5/10 (Category avg: 8.6/10) - **Ease of Setup:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Omni Intelligence?** - **Seller:** [Omni Intelligence](https://www.g2.com/sellers/omni-intelligence) - **Year Founded:** 2016 - **HQ Location:** Melbourne, AU - **LinkedIn® Page:** https://www.linkedin.com/company/74081172 (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 30% Mid-Market #### What Are Recent G2 Reviews of Omni Intelligence? **"[Omni Intelligence A Good Tool For Small Contact Center Business](https://www.g2.com/survey_responses/omni-intelligence-review-8557439)"** **Rating:** 4.0/5.0 stars *— Sushma S.* [Read full review](https://www.g2.com/survey_responses/omni-intelligence-review-8557439) --- **"[Provide documentation emails](https://www.g2.com/survey_responses/omni-intelligence-review-8669707)"** **Rating:** 4.5/5.0 stars *— Miguel J.* [Read full review](https://www.g2.com/survey_responses/omni-intelligence-review-8669707) --- ## What Is Genesys AppFoundry Marketplace? [Marketplace Apps](https://www.g2.com/categories/marketplace-apps)