# Best Genesys AppFoundry Marketplace

## How Many Genesys AppFoundry Marketplace Products Does G2 Track?

**Total Products under this Category:** 211

### Category Stats (Sep 2026)

- **Average Rating:** 4.4/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Sugar CRM Connector (+9.63%) - Among all products in this category, Sugar CRM Connector recorded the largest rating increase compared to last month

_Last updated: September 01, 2026_

## How Does G2 Rank Genesys AppFoundry Marketplace Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,300+ Authentic Reviews
- 211+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

**Sponsored**

### Procedureflow

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2450&secure%5Bchosen_at%5D=2026-09-01T10%3A44%3A42Z&secure%5Bdisplayable_resource_id%5D=2450&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2450&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=2450&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-appfoundry-marketplace&secure%5Btoken%5D=a32167c0bca1359f37961585f65d2db9d11f9410753fac490978d078be79593f&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url)

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Genesys Cloud CX, enabling seamless access and improved operational agility.
- Users value the **continuous innovation** and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction.
- Users value the **reliability** of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands.
- Users value the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow needs.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, leading to extra costs and complications for advanced needs.
- Users find some **missing features** in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities.
- Users find Genesys Cloud CX to have a bit of a **complex interface** , which can overwhelm new users and hinder navigation.
- Users are frustrated with **inadequate reporting** in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives.
- Users find the **learning curve steep** with Genesys Cloud CX, making navigation and feature access challenging initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Tenfold](https://www.g2.com/products/tenfold/reviews)

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture.

**Average Rating:** 4.5/5.0

**Total Reviews:** 167

#### How Do G2 Users Rate Tenfold?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Tenfold?

- **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson)
- **Year Founded:** 1995
- **HQ Location:** New York, NY
- **Twitter:** @LivePerson  
10,758 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,183 employees on LinkedIn®
- **Ownership:** NASDAQ: LPSN

#### Who Uses This Product?

- **Who Uses This:** Business Account Manager, Account Executive
- **Top Industries:** Internet, Marketing and Advertising
- **Company Size:** 42% Medium, 30% Large

#### What Do G2 Reviewers Say About Tenfold?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy of information** in Tenfold, seamlessly syncing call logs with Salesforce for efficient tracking.
- Users value the **call logging** feature in Tenfold, making it easy to track and manage calls in SalesForce.
- Users find the **CRM integration** with Tenfold helpful for tracking calls logged into SalesForce.
- Users value the **seamless integration** with SalesForce, allowing easy tracking of calls and dials made.
- Users value the **Salesforce integration** of Tenfold for seamless call logging and tracking of communication history.

##### Cons

- Users express frustration with **limited features** , reporting issues with window loading and size affecting usability.
- Users experience **non-intuitive functionality** with Tenfold, often requiring workarounds and facing frustrations with window sizes.
- Users often face **screen issues** such as loading problems and small window size, leading to frustration.
- Users experience frustrating **slow loading** times with Tenfold, often requiring workarounds to access the system effectively.
- Users report **slow performance** of Tenfold, often needing to refresh windows, leading to frustration and inefficiency.

#### What Are Recent G2 Reviews of Tenfold?

**["Good IAM tool with a small learning curve, but strong added value in everyday life"](https://www.g2.com/survey_responses/tenfold-review-11877165)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/tenfold-review-11877165)

**["Tenfold is an easy click to dial!!"](https://www.g2.com/survey_responses/tenfold-review-7381539)**

**Rating:** 5.0/5.0 stars

_— Verified User in Wholesale_

[Read full review](https://www.g2.com/survey_responses/tenfold-review-7381539)

#### What Are G2 Users Discussing About Tenfold?

- [What does Tenfold do?](https://www.g2.com/discussions/what-does-tenfold-do)
- [What is a tenfold increase?](https://www.g2.com/discussions/what-is-a-tenfold-increase)
- [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment

### [Lightico](https://www.g2.com/products/lightico/reviews)

Lightico is an AI-powered platform for end-to-end customer journey orchestration, built to help regulated enterprises in financial services, energy, and telecoms run compliant digital journeys across every channel. Manual paperwork, fragmented systems, and compliance checks slow down decisions and frustrate customers at the moments that matter most. Lightico closes that gap: customers complete documents, verify identity, sign, and pay from a single link sent by text or email, without downloading an app or paying a per-envelope fee. Teams reduce manual processing and reallocate staff time to higher-value work as a result. Key capabilities: 1. AI-Powered Intelligent Document Processing (IDP): classifies, reads and validates documents automatically, cutting manual review at every step. 2. Journey Orchestration & No-Code Design: business teams design and launch compliant customer journeys without long IT cycles. 3. eSignature & Digital Consent: customers sign contracts and approve terms and conditions instantly, with clickwrap consent captured and audit-ready. 4. ID Verification (IDV): verifies identity in real time to fight fraud without adding friction. 5. Document Collection & eForms: collects and organizes customer data and documents in one flow. 6. Case Management: streamlines documents, tasks, updates, and approvals into one connected case, in any channel. Compliance, operations, and CX teams use Lightico to run high-stakes, regulated interactions across contact centers, retail, and digital channels, layering on top of existing software and core systems. Lightico's customers, including HSBC, VodafoneThree, GM Financial, and EE, have seen results such as same-day loan processing, a 30% compliance lift, a 13-point NPS increase, and a £120 million revenue uplift with transactions completed 7 minutes faster. Lightico delivers a documented 5:1 ROI, typically recovered within 3 to 6 months. Lightico works through an API, native MCP (Model Context Protocol) connectivity for AI agents, or standalone, and integrates with systems like Salesforce. It runs on SOC 2, ISO 27001, PCI-DSS, HIPAA, eIDAS, and ESIGN Act controls. Visit lightico.com to request a demo and see how Lightico cuts compliance risk and speeds up customer journeys.

**Average Rating:** 4.8/5.0

**Total Reviews:** 322

#### How Do G2 Users Rate Lightico?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.1/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Lightico?

- **Seller:** [Lightico](https://www.g2.com/sellers/lightico)
- **Year Founded:** 2014
- **HQ Location:** New York, NY
- **Twitter:** @lightico  
2,735 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32efb18d5f7eddf160f8ee2c36a0981a1ac56aed909679b1d238b50ccdbb8379&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13200839%2F&secure%5Burl_type%5D=linkedin_company_website)  
129 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** sales advisor, sales
- **Top Industries:** Telecommunications, Financial Services
- **Company Size:** 61% Large, 26% Medium

#### What Are Recent G2 Reviews of Lightico?

**["So accessible and convenient"](https://www.g2.com/survey_responses/lightico-review-5131649)**

**Rating:** 5.0/5.0 stars

_— Tara N._

[Read full review](https://www.g2.com/survey_responses/lightico-review-5131649)

**["Lightico is an amazing work tool which makes the job easier and ensures no information is missed out"](https://www.g2.com/survey_responses/lightico-review-5248773)**

**Rating:** 5.0/5.0 stars

_— Mark H._

[Read full review](https://www.g2.com/survey_responses/lightico-review-5248773)

#### What Are G2 Users Discussing About Lightico?

- [What is Lightico used for?](https://www.g2.com/discussions/what-is-lightico-used-for)

### [Jabra Headsets And Speakerphones](https://www.g2.com/products/jabra-headsets-and-speakerphones/reviews)

Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivity and improves the overall customer experience.

**Average Rating:** 4.5/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Jabra Headsets And Speakerphones?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Jabra Headsets And Speakerphones?

- **Seller:** [Jabra](https://www.g2.com/sellers/jabra)
- **Year Founded:** 1869
- **HQ Location:** Copenhagen, DK
- **Twitter:** @jabra\_us  
14,782 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=95ecc2524b976aae25dd2f7a25e344d40edeaf46a685e776b8f94f38e0274e60&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjabra%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,889 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 42% Large, 33% Medium

#### What Do G2 Reviewers Say About Jabra Headsets And Speakerphones?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Jabra Headsets and Speakerphones, enjoying their comfort and simple setup.
- Users love the **variety of features** in Jabra Headsets and Speakerphones, noting comfort and ease of use.

##### Cons

- Users report persistent **poor customer support** from Jabra, with unresponsive calls and emails impacting assistance availability.

#### What Are Recent G2 Reviews of Jabra Headsets And Speakerphones?

**["Jabra Cadabra"](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-12081609)**

**Rating:** 5.0/5.0 stars

_— Leslie R._

[Read full review](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-12081609)

**["Excellent Noise Cancelling & Battery, Fit Could Be Improved"](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-11873429)**

**Rating:** 4.5/5.0 stars

_— James V._

[Read full review](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-11873429)

#### What Are G2 Users Discussing About Jabra Headsets And Speakerphones?

- [Can you use Jabra headset with computer?](https://www.g2.com/discussions/can-you-use-jabra-headset-with-computer) - 1 comment
- [How do I program my Jabra headset?](https://www.g2.com/discussions/how-do-i-program-my-jabra-headset)
- [What is Jabra firmware?](https://www.g2.com/discussions/what-is-jabra-firmware)
- [What does the Jabra app do?](https://www.g2.com/discussions/what-does-the-jabra-app-do)

### [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews)

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.

**Average Rating:** 4.3/5.0

**Total Reviews:** 725

#### How Do G2 Users Rate Qualtrics Customer Experience?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 7.9/10 (Category avg: 8.7/10)
- **Ease of Setup:** 7.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Qualtrics Customer Experience?

- **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics)
- **Company Website:** www.qualtrics.com
- **Year Founded:** 2002
- **HQ Location:** Provo, UT
- **Twitter:** @Qualtrics  
42,137 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d1ec005b3e09b6d51d9a439f06be24a872c533df3b3b8c47b5851a8358ecb22&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F314350%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,231 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Business Data Analyst, Community Manager
- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 52% Large, 36% Medium

#### What Do G2 Reviewers Say About Qualtrics Customer Experience?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Qualtrics, finding it intuitive and great for analytics across customer touchpoints.
- Users value the **strong analytics and reporting capabilities** of Qualtrics, which enhance customer experience insights and actions.
- Users find Qualtrics **extremely helpful** for gaining insights that enhance customer satisfaction and retention strategies.
- Users appreciate the **insightful feedback management** of Qualtrics, enhancing customer experience through actionable analytics and reporting.
- Users value the **deep insights generation** from Qualtrics, enhancing customer experience and improving satisfaction effectively.

##### Cons

- Users find the **complexity** of Qualtrics Customer Experience overwhelming, particularly new users needing basic survey functions.
- Users find the **custom setup improvements necessary** , especially regarding Text iQ's accuracy in non-English languages.
- Users find **limited customization** options in Qualtrics, making it difficult to tailor the platform to specific needs.
- Users find the platform **not intuitive** , with a complex UI that can be overwhelming for newcomers.
- Users find the platform **expensive** , which can be a barrier for smaller teams with limited budgets.

#### What Are Recent G2 Reviews of Qualtrics Customer Experience?

**["Flexible Feedback Tool with Customization Challenges"](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)**

**Rating:** 4.0/5.0 stars

_— David K._

[Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)

**["Versatile Insights, Needs Better Reports"](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)**

**Rating:** 4.5/5.0 stars

_— Sandra H._

[Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)

#### What Are G2 Users Discussing About Qualtrics Customer Experience?

- [What is Qualtrics Customer Experience used for?](https://www.g2.com/discussions/what-is-qualtrics-customer-experience-used-for)
- [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment
- [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment
- [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote
- [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) - 1 comment

### [PowerBI for PureCloud](https://www.g2.com/products/powerbi-for-purecloud/reviews)

Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud.

**Average Rating:** 4.6/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate PowerBI for PureCloud?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind PowerBI for PureCloud?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Accounting
- **Company Size:** 48% Medium, 30% Small

#### What Are Recent G2 Reviews of PowerBI for PureCloud?

**["Data Analysis and Visualization using PowerBi Cloude"](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-12803361)**

**Rating:** 4.5/5.0 stars

_— Habeeb Abdullah B._

[Read full review](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-12803361)

**["Powerbi developer"](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-8997473)**

**Rating:** 5.0/5.0 stars

_— Ravi P._

[Read full review](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-8997473)

#### What Are G2 Users Discussing About PowerBI for PureCloud?

- [What is PowerBI for PureCloud used for?](https://www.g2.com/discussions/what-is-powerbi-for-purecloud-used-for)

### [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)

The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent.

**Average Rating:** 4.2/5.0

**Total Reviews:** 24

#### How Do G2 Users Rate Microsoft Dynamics 365 Connector?

- **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.7/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Microsoft Dynamics 365 Connector?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 38% Small, 33% Large

#### What Are Recent G2 Reviews of Microsoft Dynamics 365 Connector?

**["Get connected to your customers, Helps manage your data seamlessly"](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9412211)**

**Rating:** 4.0/5.0 stars

_— Valentina G._

[Read full review](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9412211)

**["A Connector For Your Outlook, CRM and Calendar"](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9069706)**

**Rating:** 4.0/5.0 stars

_— Vidit Jain J._

[Read full review](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9069706)

#### What Are G2 Users Discussing About Microsoft Dynamics 365 Connector?

- [What is Microsoft Dynamics Connector used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-connector-used-for)
- [What is Microsoft Dynamics 365 Connector used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-365-connector-used-for)

### [SuccessKPI](https://www.g2.com/products/successkpi/reviews)

An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions.

**Average Rating:** 4.3/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate SuccessKPI?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SuccessKPI?

- **Seller:** [SuccessKPI](https://www.g2.com/sellers/successkpi)
- **Company Website:** successkpi.com
- **Year Founded:** 2017
- **HQ Location:** Chantilly, US
- **Twitter:** @successkpi  
71 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b7f9b8629ff19aef6b2c33f690659aeb59dfc2de7da0c6e4e4e8e80d9eb54858&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuccesskpis&secure%5Burl_type%5D=linkedin_company_website)  
171 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 59% Medium, 20% Large

#### What Are Recent G2 Reviews of SuccessKPI?

**["Accessible, Game-Changing Data with Powerful Hidden Analytics Features"](https://www.g2.com/survey_responses/successkpi-review-12641654)**

**Rating:** 4.0/5.0 stars

_— Salina B._

[Read full review](https://www.g2.com/survey_responses/successkpi-review-12641654)

**["Excellent transcription and AI monitoring for more accurate analyses"](https://www.g2.com/survey_responses/successkpi-review-12568134)**

**Rating:** 4.5/5.0 stars

_— Kelly Daiane d._

[Read full review](https://www.g2.com/survey_responses/successkpi-review-12568134)

#### What Are G2 Users Discussing About SuccessKPI?

- [What is SuccessKPI Power Package used for?](https://www.g2.com/discussions/what-is-successkpi-power-package-used-for)
- [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/successkpi-bi-and-analytics-package-what-is-successkpi-bi-and-analytics-package-used-for)
- [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/what-is-successkpi-bi-and-analytics-package-used-for)

### [ZOHO CRM CONNECTOR](https://www.g2.com/products/zoho-crm-connector/reviews)

The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework.

**Average Rating:** 4.3/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate ZOHO CRM CONNECTOR?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ZOHO CRM CONNECTOR?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 48% Small, 38% Medium

#### What Are Recent G2 Reviews of ZOHO CRM CONNECTOR?

**["Best to manage end - end Sales"](https://www.g2.com/survey_responses/zoho-crm-connector-review-5463402)**

**Rating:** 5.0/5.0 stars

_— Harish H._

[Read full review](https://www.g2.com/survey_responses/zoho-crm-connector-review-5463402)

**["Future of business tools"](https://www.g2.com/survey_responses/zoho-crm-connector-review-7119571)**

**Rating:** 4.5/5.0 stars

_— Karthik U._

[Read full review](https://www.g2.com/survey_responses/zoho-crm-connector-review-7119571)

#### What Are G2 Users Discussing About ZOHO CRM CONNECTOR?

- [What does Zoho Crm Connector do?](https://www.g2.com/discussions/what-does-zoho-crm-connector-do)
- [What are the 3 main elements of CRM software?](https://www.g2.com/discussions/zoho-crm-connector-what-are-the-3-main-elements-of-crm-software)
- [What features Zoho?](https://www.g2.com/discussions/what-features-zoho)
- [What does Zoho CRM integrate with?](https://www.g2.com/discussions/what-does-zoho-crm-integrate-with) - 1 comment

### [Appian](https://www.g2.com/products/appian/reviews)

Appian is an enterprise AI process automation platform that helps organizations orchestrate, automate, and transform complex end-to-end workflows. The platform connects AI models, enterprise systems, data sources, digital workers, and human teams to accelerate operations, reduce operational costs, and manage enterprise risk. Built primarily for large enterprises and government entities, Appian supports mission-critical applications across core business functions like financial services, insurance, pharmaceuticals, and public sector operations. Key Features and Capabilities Deterministic Process Orchestration: Provides a structured workflow layer that coordinates AI agents, automated rules, legacy systems, and human workers to ensure predictable and reliable execution of enterprise tasks. Data Fabric Technology: Unifies enterprise data across disparate systems into a virtualized data model without needing to migrate or replicate underlying databases, delivering real-time operational context to AI agents and end users. Enterprise AI Control & Governance: Incorporates built-in guardrails, full auditability, and monitoring tools to maintain policy compliance, enforce row-level security, and eliminate unauthorized actions. Spec-Driven Development: Combines visual process modeling with AI-assisted application creation, allowing business analysts and developers to collaborate on visual plans and deploy applications with pre-configured scalability and high availability. Flexible AI Deployment: Supports a portfolio approach to digital workers by integrating native AI features, external frontier models, and traditional automation tools like business rules and Robotic Process Automation (RPA). By operating as an agility layer over existing legacy systems, the platform enables organizations to modernize operational software without undergoing disruptive core replacements. Built-in process intelligence allows teams to continually monitor performance metrics, pinpoint workflow bottlenecks, and optimize overall business efficiency.

**Average Rating:** 4.5/5.0

**Total Reviews:** 438

#### How Do G2 Users Rate Appian?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.5/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Appian?

- **Seller:** [Appian](https://www.g2.com/sellers/appian)
- **Company Website:** www.appian.com
- **Year Founded:** 1999
- **HQ Location:** McLean, Virginia
- **Twitter:** @Appian  
16,293 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=29b6103da71762f35de9400a7262d6436e056ef562947cc5b3104573a3938392&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8088%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,501 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Consultant
- **Top Industries:** Financial Services, Banking
- **Company Size:** 57% Large, 28% Medium

#### What Do G2 Reviewers Say About Appian?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in Appian, allowing for seamless workflow automation without coding skills.
- Users value the **automation capabilities** of Appian, allowing rapid development of workflows without coding expertise.
- Users commend Appian for its **fast application development** through a comprehensive low-code platform and robust integrations.
- Users appreciate the **AI capabilities** of Appian, enhancing efficiency through automation and intelligent content handling.
- Users value the **AI capabilities** of Appian, enhancing efficiency through automation and improving overall user experience.

##### Cons

- Users feel that Appian has **limited features** , especially in security enhancements and automation capabilities compared to competitors.
- Users find Appian to be **expensive** compared to other low-code tools, making it challenging for small businesses.
- Users find **limited flexibility** in Appian, facing restrictions on performance and dependence on database work for integrations.
- Users find the **complexity** of Appian challenging, particularly in tailoring solutions and managing version control effectively.
- Users find **limited customization** in Appian's interface, making it challenging to meet specific branding needs efficiently.

#### What Are Recent G2 Reviews of Appian?

**["Implementation and Costs: Major Challenges for Appian"](https://www.g2.com/survey_responses/appian-review-12935187)**

**Rating:** 4.0/5.0 stars

_— Manuel Yeison S._

[Read full review](https://www.g2.com/survey_responses/appian-review-12935187)

**["Expressive SAIL That Scales from Simple Forms to Enterprise Apps"](https://www.g2.com/survey_responses/appian-review-13207631)**

**Rating:** 5.0/5.0 stars

_— Gaurav S._

[Read full review](https://www.g2.com/survey_responses/appian-review-13207631)

#### What Are G2 Users Discussing About Appian?

- [What is Appian used for?](https://www.g2.com/discussions/what-is-appian-used-for) - 1 comment
- [What is Appian Workforce Safety used for?](https://www.g2.com/discussions/what-is-appian-workforce-safety-used-for)
- [What is Appian Platform in GovCloud used for?](https://www.g2.com/discussions/what-is-appian-platform-in-govcloud-used-for)
- [Is Appian SaaS or PaaS?](https://www.g2.com/discussions/is-appian-saas-or-paas)
- [What programming language does Appian use?](https://www.g2.com/discussions/what-programming-language-does-appian-use) - 1 comment

### [HP Poly](https://www.g2.com/products/hp-poly/reviews)

Enable your best work everywhere with HP Poly by delivering seamless, secure, AI-powered collaboration across personal and shared devices, supported by integrated services, centralized management, and proactive support that simplify IT and maximize productivity across every workspace.

**Average Rating:** 4.5/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate HP Poly?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.6/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind HP Poly?

- **Seller:** [HP](https://www.g2.com/sellers/hp)
- **Year Founded:** 1939
- **HQ Location:** Palo Alto, CA
- **Twitter:** @HP  
1,091,979 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4b6df0216f27d43177cc2b62d735ca6f11b8cc7c154c9d688b345809ec91c9b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5390798%2F&secure%5Burl_type%5D=linkedin_company_website)  
137,941 employees on LinkedIn®
- **Ownership:** HPQ

#### Who Uses This Product?

- **Company Size:** 42% Large, 37% Small

#### What Do G2 Reviewers Say About HP Poly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **excellent sound quality and comfort** of HP Poly, enhancing their call and video meeting experiences.
- Users appreciate the **excellent sound quality and comfort** of HP Poly, enhancing their communication experience significantly.
- Users appreciate the **excellent sound quality** of HP Poly devices, enhancing clarity and comfort during calls and meetings.

##### Cons

- Users experience **slow loading** times with HP Poly, as updates and syncing with conferencing tools can be inconsistent.
- Users face **slow or inconsistent update issues** with HP Poly, affecting sync with conferencing tools like Teams or Zoom.

#### What Are Recent G2 Reviews of HP Poly?

**["Customizable and Seamless VoIP Experience with Malleable Features"](https://www.g2.com/survey_responses/hp-poly-review-11763905)**

**Rating:** 5.0/5.0 stars

_— Michael F._

[Read full review](https://www.g2.com/survey_responses/hp-poly-review-11763905)

**["POLY IS PERFECT"](https://www.g2.com/survey_responses/hp-poly-review-11776558)**

**Rating:** 5.0/5.0 stars

_— Verified User in Printing_

[Read full review](https://www.g2.com/survey_responses/hp-poly-review-11776558)

#### What Are G2 Users Discussing About HP Poly?

- [What does Poly do?](https://www.g2.com/discussions/what-does-poly-do)
- [What is Polycom system?](https://www.g2.com/discussions/what-is-polycom-system)
- [How do I add a device to my poly lens?](https://www.g2.com/discussions/how-do-i-add-a-device-to-my-poly-lens)
- [What is poly software?](https://www.g2.com/discussions/what-is-poly-software)

### [Procedureflow](https://www.g2.com/products/procedureflow/reviews)

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

**Average Rating:** 4.7/5.0

**Total Reviews:** 46

#### How Do G2 Users Rate Procedureflow?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.8/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.5/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Procedureflow?

- **Seller:** [ProcedureFlow](https://www.g2.com/sellers/procedureflow)
- **Company Website:** procedureflow.com
- **Year Founded:** 2015
- **HQ Location:** Saint John, NB
- **Twitter:** @ProcedureFlow  
355 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f00385ab199fa7bb213a021487e2c8bcd46f991a046a8447a1111edf4474c91&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9425110%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 48% Medium, 35% Large

#### What Are Recent G2 Reviews of Procedureflow?

**["Puzzle-Like Mapping That Makes Processes Clear and Enjoyable"](https://www.g2.com/survey_responses/procedureflow-review-13051434)**

**Rating:** 5.0/5.0 stars

_— Danielle W._

[Read full review](https://www.g2.com/survey_responses/procedureflow-review-13051434)

**["Procedureflow is a great tool"](https://www.g2.com/survey_responses/procedureflow-review-12874082)**

**Rating:** 5.0/5.0 stars

_— Jamilah P._

[Read full review](https://www.g2.com/survey_responses/procedureflow-review-12874082)

#### What Are G2 Users Discussing About Procedureflow?

- [What is ProcedureFlow used for?](https://www.g2.com/discussions/what-is-procedureflow-used-for) - 1 comment

### [Shelf](https://www.g2.com/products/shelf-shelf/reviews)

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use.

**Average Rating:** 4.7/5.0

**Total Reviews:** 135

#### How Do G2 Users Rate Shelf?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Shelf?

- **Seller:** [Shelf](https://www.g2.com/sellers/shelf)
- **Company Website:** shelf.io
- **HQ Location:** Stamford, CT
- **Twitter:** @shelf\_io  
1,226 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a61d9293bfdba986ed572b596666e9b31d4da3ef1a75827d75547e639fdd65a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10614850%2F&secure%5Burl_type%5D=linkedin_company_website)  
232 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 57% Medium, 28% Large

#### What Do G2 Reviewers Say About Shelf?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Shelf, praising its ability to keep information organized and easily accessible.
- Users find that Shelf's **AI optimization** greatly enhances their chatbot's ability to provide accurate answers efficiently.
- Users find that Shelf greatly enhances **AI chatbot optimization** , ensuring accurate responses for both internal and external inquiries.
- Users value how Shelf **optimizes knowledge for AI chatbots** , ensuring accurate answers for both internal and external customers.
- Users appreciate the **centralization** of Shelf, which streamlines access to essential information and processes effortlessly.

##### Cons

- Users find **editing difficulties** with Shelf, as it lacks support for simultaneous collaboration on a gem.
- Users find the **editing limitations** of Shelf hinder collaboration, as multiple users cannot edit a gem at the same time.
- Users express frustration with the **inefficiency** of Shelf, as searching for documents often requires extra effort and time.
- Users find the **inefficient search** problematic, often needing to sift through documents to find what they need quickly.
- Users find the **inefficient search function** frustrating, as it often requires extra effort to locate documents quickly.

#### What Are Recent G2 Reviews of Shelf?

**["Keeps Everything Organized, But Search Could Be Smoother"](https://www.g2.com/survey_responses/shelf-review-11832957)**

**Rating:** 4.0/5.0 stars

_— Liza Marie A._

[Read full review](https://www.g2.com/survey_responses/shelf-review-11832957)

**["Great Clarity and Ease of Use You Can Rely on Again and Again"](https://www.g2.com/survey_responses/shelf-review-12493143)**

**Rating:** 5.0/5.0 stars

_— Verified User in Leisure, Travel & Tourism_

[Read full review](https://www.g2.com/survey_responses/shelf-review-12493143)

#### What Are G2 Users Discussing About Shelf?

- [What does Shelf do?](https://www.g2.com/discussions/what-does-shelf-do)
- [What advantages does commercial off the shelf software provide over custom software?](https://www.g2.com/discussions/what-advantages-does-commercial-off-the-shelf-software-provide-over-custom-software)
- [What is the difference between off the shelf and custom software?](https://www.g2.com/discussions/what-is-the-difference-between-off-the-shelf-and-custom-software)
- [Which software is usually available off the shelf?](https://www.g2.com/discussions/which-software-is-usually-available-off-the-shelf)

### [Stripe - Custom Data Actions](https://www.g2.com/products/stripe-custom-data-actions/reviews)

Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.

**Average Rating:** 4.4/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Stripe - Custom Data Actions?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Stripe - Custom Data Actions?

- **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @appfoundrybe  
246 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33e3d56e43b59c417726de717937ded0843945bdf1eae0e9741d09f0662ce011&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fappfoundry%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 69% Small, 15% Large

#### What Do G2 Reviewers Say About Stripe - Custom Data Actions?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **clear and structured data visibility** , making information easy to find without extensive searching.
- Users appreciate the **ease of use** of Stripe - Custom Data Actions, finding it simple for invoicing and payments.
- Users value the **easy integrations** of Stripe - Custom Data Actions, making invoicing and international payments simple.
- Users appreciate the **easy integrations** with Stripe, making international payments and invoicing simple and user-friendly.
- Users appreciate the **navigation ease** of Stripe - Custom Data Actions, finding information clear and structured.

##### Cons

- Users feel that **customer support is unresponsive** , which hampers their overall experience with Stripe's Custom Data Actions.

#### What Are Recent G2 Reviews of Stripe - Custom Data Actions?

**["Excellent payment for international Transaction"](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-11753439)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-11753439)

**["very informative and easy to use"](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-10507295)**

**Rating:** 5.0/5.0 stars

_— Verified User in Security and Investigations_

[Read full review](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-10507295)

#### What Are G2 Users Discussing About Stripe - Custom Data Actions?

- [What is Stripe - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-stripe-custom-data-actions-used-for)

### [Zendesk - Custom Data Actions](https://www.g2.com/products/zendesk-custom-data-actions/reviews)

Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

**Average Rating:** 4.7/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Zendesk - Custom Data Actions?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.8/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.8/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zendesk - Custom Data Actions?

- **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @appfoundrybe  
246 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33e3d56e43b59c417726de717937ded0843945bdf1eae0e9741d09f0662ce011&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fappfoundry%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 69% Medium, 15% Large

#### What Are Recent G2 Reviews of Zendesk - Custom Data Actions?

**["best platform for email support"](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-5388418)**

**Rating:** 5.0/5.0 stars

_— Boney P._

[Read full review](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-5388418)

**["Zendesk Experience"](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-8175891)**

**Rating:** 4.0/5.0 stars

_— Archolo P._

[Read full review](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-8175891)

#### What Are G2 Users Discussing About Zendesk - Custom Data Actions?

- [What is Zendesk - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-zendesk-custom-data-actions-used-for)

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[Browse Genesys AppFoundry Marketplace Themes](/categories/genesys-appfoundry-marketplace/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated June 16, 2025

The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace.

To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must:

- Be available for purchase or integration through the Genesys AppFoundry Marketplace
- Provide functionality that enhances or integrates with Genesys Cloud CX or related systems
- Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities

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