--- title: ZOHO CRM CONNECTOR Reviews meta\_title: 'ZOHO CRM CONNECTOR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how ZOHO CRM CONNECTOR works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 21 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # ZOHO CRM CONNECTOR Reviews & Product Details The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework. * * * Seller [Softphone.it](https://www.g2.com/sellers/softphone-it) Discussions [ZOHO CRM CONNECTOR Community](https://www.g2.com/products/zoho-crm-connector/discuss) Show More ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Appian](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-crm-connector/competitors/alternatives) ## User Insights Average based on 21 real user reviews. [Log in to unlock pricing and user insights](/login) EJ ethon j. Patient Outreach Support Mid-Market (51-1000 emp.) 7/19/2024 "Very user friendly" 3.5/5 What do you like best about ZOHO CRM CONNECTOR? Ease of use and offers a variety of features Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? No much to diuslike...however thewre is always room for improvement Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? It communicates very well with our dialer phone system allowing agents to make calls from zoho faster Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Karthik U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karthik U.") KU Karthik U. Investment Coach Mid-Market (51-1000 emp.) 9/28/2022 "Future of business tools" 4.5/5 What do you like best about ZOHO CRM CONNECTOR? Zoho connect is the best communication tool which helps to be in touch with all our co works, as this is so user friendly you can easily access all of its options Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? For the last three years, I have been using it and never felt any major modification required in this tool Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? helps to connect with all co works and helps to share moments of work and achievements Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JR Janire R. Director of Customer Success Mid-Market (51-1000 emp.) 7/1/2022 "Previous Salesforce customer" 3/5 What do you like best about ZOHO CRM CONNECTOR? Mass update options through Zoho sheet. Blueprint functionality to automate processes like opportunity creation and make sure it is standard through your organization. Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Reporting is a bit confusing sometimes, very slow support response, difficult to integrate to other platforms, ticketing system not integrated. Review collected by and hosted on G2.com. Recommendations to others considering ZOHO CRM CONNECTOR: Check if you can integrate with your current solutions and take into account that the ticketing system is not fully integrated. You will need to login separately to have all the functionalities. Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? We have been able to export the data through API to Gainsight. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Harish H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harish H.") HH Harish H. Inside Sales Consultant Mid-Market (51-1000 emp.) 3/28/2022 "Best to manage end - end Sales" 5/5 What do you like best about ZOHO CRM CONNECTOR? We can manage end-to-end sales in the sales tracker. As a sales professional, I'm able to create a funnel that segregates the bottom line of deal closes shown clearly in the Sales Tracker. Sales leaders also have a look at the quarterly/monthly/yearly sales analysis. Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? When the user searches for the name in the search engine, it will not be available in the history. We can't import files in excel. We can export contacts only in CSV. Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? We can import our database into the CRM. It helps us to manage the prospect/lead stage. According to that, I'm able to follow up the leads. It helps me to less my time consuming. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Veera R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veera R.") VR Veera R. Business Head Small-Business (50 or fewer emp.) 3/5/2022 "Best For Handling Customers" 5/5 What do you like best about ZOHO CRM CONNECTOR? It has a variety of apps and functions that are helpful for sales, marketing, and customer service. Although originally designed as a platform to manage customer relationships and speed up sales, CRMs are now used for many other purposes. Ii Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Comparing this tool to other tools, it has fewer features. UI design is not that good comparatively other CRM. But, It is good for enhance the business. Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? In most cases, we seek to resolve the Customer Complaints. It is easy to use. It will be useful to follow the customer and keep in touch with them. Review collected by and hosted on G2.com. Show More 4/1/2022 Validated ReviewerIncentivizedSource: G2 invite ![sarath k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sarath k.") SK sarath k. Associate Consultant Enterprise (\> 1000 emp.) 4/6/2022 "Customer oriented and customizable CRM tool" 4.5/5 What do you like best about ZOHO CRM CONNECTOR? Zoho CRM AI helps to automate bulk no. of calls simultaneously and also updates the status of the calls dynamically. It also has the features to send wattsapp messages from console without saving contacts Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? It would be better if we have remainder dashboard with more filtering capabilites Review collected by and hosted on G2.com. Recommendations to others considering ZOHO CRM CONNECTOR: Best CRM tool in industry with budget friendly Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? It helps to narrowdown the profile and lead status and also has ability to take notes of conversion with leads which helps to get the background of specific leads. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kalyani B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kalyani B.") KB Kalyani B. Associate Mid-Market (51-1000 emp.) 3/9/2022 "10/10 Recommend!" 4.5/5 What do you like best about ZOHO CRM CONNECTOR? Very easy to use, good support and excellent team at Zoho Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Sometimes getting support from the team becomes difficult because different teams cater to different apps. Integration becomes a tad bit difficult. Review collected by and hosted on G2.com. Recommendations to others considering ZOHO CRM CONNECTOR: Understand your requirements and chart them out first, before rolling out. Because all of the apps are integrated and then it becomes to easier to monitor the enter pipeline, rather than just sales, or just one vertical of your business. Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? Understanding and Analyzing the Sales pipeline, both for B2B and B2C customers, leading to more conversions and Cost savings in the process Review collected by and hosted on G2.com. Show More 3/9/2024 Validated ReviewerIncentivizedSource: G2 invite ![Sourav H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sourav H.") SH Sourav H. Junior Developer Small-Business (50 or fewer emp.) 3/2/2022 "Scalable Integrations" 3/5 What do you like best about ZOHO CRM CONNECTOR? Helps in seamless integration, and could be very handy in case of migrations from legacy system to Zoho CRM and otherwise. Pricing model is flexible and reasonable Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? Even for the enterprise edition, there is a ceiling on the number of requests per day for an organization. Developer community is smaller compared to Salesforce Review collected by and hosted on G2.com. Recommendations to others considering ZOHO CRM CONNECTOR: Though there are strong contenders in this segment, it is a potential choice Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? Sales process can be synchronized if there are external systems involved. The scalability of API provided is capable of catering the day to day needs of the entire order flow Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Harish V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harish V.") HV Harish V. Business Development Executive Small-Business (50 or fewer emp.) 3/1/2022 "Zoho CRM is very useful to manage contacts, leads. We are able to see details in very short time." 5/5 What do you like best about ZOHO CRM CONNECTOR? We can track our contacts of the lead stage for the close deals in CRM. We can set an automatic reply system in the Zoho CRM. Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? I didn't see any disadvantage in the CRM. Review collected by and hosted on G2.com. Recommendations to others considering ZOHO CRM CONNECTOR: They are doing good. No advice from my side Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? I reached out to clients at the right time for scheduling the mail in the CRM. IT will automatically sends mails to the clients and it also segregate the mails with read, open, and responded Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 2/28/2022 "Zoho CRM is friendly connector even if we struck in anywhere support will resolve ASAP 24\*7" 4/5 What do you like best about ZOHO CRM CONNECTOR? Support response is the best one in CRM connector.If in case you see an problem immediately they will response it and resolve it ASAP. Even if are in maintanence that is also they convey Review collected by and hosted on G2.com. What do you dislike about ZOHO CRM CONNECTOR? UX needs to some improve for normal user.Initially difficult to handle that user experience for normal user. So my suggestion to post videos for normal users. Zoho CRM price seems high compared to compete CRM like Apptivo Review collected by and hosted on G2.com. What problems is ZOHO CRM CONNECTOR solving and how is that benefiting you? Easily switch from another CRM data to Zoho CRM.No data loss during this migration one. So Easy to retrieve my user data without loss.One mot interesting fact is no errors during migration of larger set of data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ZOHO CRM CONNECTOR? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ZOHO CRM CONNECTOR ](https://www.g2.com/products/zoho-crm-connector/discussions/new) ![KRISHNA M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KRISHNA M.") KM KRISHNA MOORTHY J • Last activity over 4 years ago USE of Data science based cutting edge technologies?? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/use-of-data-science-based-cutting-edge-technologies) GU Guest User • Last activity over 4 years ago What does Zoho CRM integrate with? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-zoho-crm-integrate-with) [ View all Discussions ](https://www.g2.com/products/zoho-crm-connector/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/zoho-crm-connector/pricing) ## Work at Softphone.it? 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