# Best Genesys AppFoundry Marketplace

*By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)*


The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace.

To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must:

- Be available for purchase or integration through the Genesys AppFoundry Marketplace
- Provide functionality that enhances or integrates with Genesys Cloud CX or related systems
- Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities






## How Many Genesys AppFoundry Marketplace Products Does G2 Track?
**Total Products under this Category:** 211

### Category Stats (Jul 2026)
- **Average Rating**: 4.39/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Google Cloud Agent Assist (+1.08%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month
*Last updated: July 02, 2026*


## How Does G2 Rank Genesys AppFoundry Marketplace Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,100+ Authentic Reviews
- 211+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Genesys AppFoundry Marketplace Is Best for Your Use Case?

- **Best Free Software:** [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)


---

**Sponsored**

### Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2450&secure%5Bchosen_at%5D=2026-07-03T02%3A39%3A09Z&secure%5Bdisplayable_resource_id%5D=2450&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2450&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=2450&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-appfoundry-marketplace&secure%5Btoken%5D=2077e9edb631d0a9a55e1a207f5bad2656520a37ca19a5b87357a4ba41a15403&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website)

---

## What Are the Top-Rated Genesys AppFoundry Marketplace Products in 2026?
### 1. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.


**Average Rating:** 4.4/5.0
**Total Reviews:** 1,462
**How Do G2 Users Rate Genesys Cloud CX?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.6/10)
- **Ease of Setup:** 8.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.5/10)

**Who Is the Company Behind Genesys Cloud CX?**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,180 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Mid-Market, 40% Enterprise


#### What Are Genesys Cloud CX's Pros and Cons?

**Pros:**

- Ease of Use (135 reviews)
- Features (98 reviews)
- Reliability (76 reviews)
- Efficiency (72 reviews)
- Helpful (60 reviews)

**Cons:**

- Limited Features (55 reviews)
- Missing Features (53 reviews)
- Complexity (42 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (37 reviews)


### What Do G2 Reviewers Say About Genesys Cloud CX?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find the **ease of use** in Genesys Cloud CX enhances operational efficiency and supports seamless communication channels.
- Users value the **continuous innovation and feature-rich environment** of Genesys Cloud CX, enhancing multi-channel communication effectively.
- Users value the **reliability** of Genesys Cloud CX, ensuring seamless access and business continuity for projects.
- Users value the **efficiency of Genesys Cloud CX** , which streamlines operations and enhances agility in service delivery.
- Users find the **customization options** in Genesys Cloud CX invaluable for meeting their specific routing needs.

**Cons:**

- Users note **limited features** , requiring additional licenses and lacking specific functionalities, which complicates usage for smaller organizations.
- Users note the **missing features** in Genesys Cloud CX, requiring additional licenses and limiting functionality for certain needs.
- Users often find the **complexity** of Genesys Cloud CX challenging, particularly during initial setup and navigation.
- Users find the **inadequate reporting** in Genesys Cloud CX frustrating due to limitations and lack of customization options.
- Users find the **learning curve challenging** , particularly with complex features and an overwhelming interface for new users.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"**

**Rating:** 5.0/5.0 stars
*— Lucas A.*

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

---

**"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"**

**Rating:** 5.0/5.0 stars
*— Phaneendra A.*

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)

---


#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 2 comments, 1 upvote
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### 2. [Tenfold](https://www.g2.com/products/tenfold/reviews)
Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture.


**Average Rating:** 4.5/5.0
**Total Reviews:** 167
**How Do G2 Users Rate Tenfold?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.5/10)

**Who Is the Company Behind Tenfold?**

- **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson)
- **Year Founded:** 1995
- **HQ Location:** New York, NY
- **Twitter:** @LivePerson (10,758 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,184 employees on LinkedIn®)
- **Ownership:** NASDAQ: LPSN

**Who Uses This Product?**
- **Who Uses This:** Business Account Manager, Account Executive
- **Top Industries:** Internet, Marketing and Advertising
- **Company Size:** 42% Mid-Market, 30% Enterprise


#### What Are Tenfold's Pros and Cons?

**Pros:**

- Accuracy of Information (1 reviews)
- Call Management (1 reviews)
- CRM Integration (1 reviews)
- Integrations (1 reviews)
- Salesforce Integration (1 reviews)

**Cons:**

- Limited Features (1 reviews)
- Not Intuitive (1 reviews)
- Screen Issues (1 reviews)
- Slow Loading (1 reviews)
- Slow Performance (1 reviews)


### What Do G2 Reviewers Say About Tenfold?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **accuracy of information** Tenfold provides, integrating call logs seamlessly with Salesforce for easy tracking.
- Users value the **call logging feature** of Tenfold, seamlessly integrating calls with Salesforce for easy tracking.
- Users value the **CRM integration** of Tenfold, as it effortlessly logs calls into SalesForce for easy tracking.
- Users appreciate the **integrations with SalesForce** , enabling seamless logging and tracking of calls made.
- Users find the **Salesforce Integration** beneficial for logging calls and tracking their call history easily.

**Cons:**

- Users experience **limited features** with Tenfold, leading to frustrations with loading issues and small window size.
- Users find the **user interface non-intuitive** , leading to frustration and excessive scrolling during usage.
- Users often face **screen issues** with Tenfold, including loading problems and small window sizes that hinder usability.
- Users report frustrating **slow loading** times with Tenfold, often needing workarounds for proper functionality.
- Users face **slow performance** with Tenfold, often having to workaround loading issues and managing a small window.

#### What Are Recent G2 Reviews of Tenfold?

**"[Tenfold is an easy click to dial!!](https://www.g2.com/survey_responses/tenfold-review-7381539)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Wholesale*

[Read full review](https://www.g2.com/survey_responses/tenfold-review-7381539)

---

**"[Good IAM tool with a small learning curve, but strong added value in everyday life](https://www.g2.com/survey_responses/tenfold-review-11877165)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Information Technology and Services*

[Read full review](https://www.g2.com/survey_responses/tenfold-review-11877165)

---


#### What Are G2 Users Discussing About Tenfold?

- [What does Tenfold do?](https://www.g2.com/discussions/what-does-tenfold-do)
- [What is a tenfold increase?](https://www.g2.com/discussions/what-is-a-tenfold-increase)
- [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment

### 3. [Lightico](https://www.g2.com/products/lightico/reviews)
🛑For consumer-focused businesses that need FAST signatures, ID Verification, eForms & more. ⭐ Highest eSign completion rate in the market. ⭐ Instantly collect eSignatures, ID, eForms, supporting documents, payments, in any channel. ⭐ With ad-hoc documents, pre-formatted templates, and document workflows. ⭐ Via Text/SMS or email (eliminate needless 'envelope' expense)- get e-Signatures on the spot. ⭐ Use through an API or stand alone. Integrations include Salesforce, Glia, Sapiens, NICE, Genesys, Talkdesk, Amdocs, Microsoft Dynamics, ZOHO, Zapier. ⭐ Bank grade security & compliance (HiPAA, ISO27001, eIDAS, eSign Act, SOC2,PCI-DSS...) Watch what one of our customers has to say here: https://www.youtube.com/watch?v=iqIbACPsnrY


**Average Rating:** 4.8/5.0
**Total Reviews:** 322
**How Do G2 Users Rate Lightico?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.1/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.5/10)

**Who Is the Company Behind Lightico?**

- **Seller:** [Lightico](https://www.g2.com/sellers/lightico)
- **Year Founded:** 2014
- **HQ Location:** New York, NY
- **Twitter:** @lightico (2,735 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13200839/ (125 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** sales advisor, sales
- **Top Industries:** Telecommunications, Financial Services
- **Company Size:** 61% Enterprise, 26% Mid-Market



#### What Are Recent G2 Reviews of Lightico?

**"[Lightico is an amazing work tool which makes the job easier and ensures no information is missed out](https://www.g2.com/survey_responses/lightico-review-5248773)"**

**Rating:** 5.0/5.0 stars
*— Mark H.*

[Read full review](https://www.g2.com/survey_responses/lightico-review-5248773)

---

**"[So accessible and convenient](https://www.g2.com/survey_responses/lightico-review-5131649)"**

**Rating:** 5.0/5.0 stars
*— Tara N.*

[Read full review](https://www.g2.com/survey_responses/lightico-review-5131649)

---


#### What Are G2 Users Discussing About Lightico?

- [What is Lightico used for?](https://www.g2.com/discussions/what-is-lightico-used-for)

### 4. [Jabra Headsets And Speakerphones](https://www.g2.com/products/jabra-headsets-and-speakerphones/reviews)
Provide your customers with an exceptional experience while equipping your agent with intelligent audio solutions from Jabra. Our fully-integrated solution for Genesys Cloud increases agent productivity and improves the overall customer experience.


**Average Rating:** 4.5/5.0
**Total Reviews:** 30
**How Do G2 Users Rate Jabra Headsets And Speakerphones?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.8/10 (Category avg: 8.5/10)

**Who Is the Company Behind Jabra Headsets And Speakerphones?**

- **Seller:** [Jabra](https://www.g2.com/sellers/jabra)
- **Year Founded:** 1869
- **HQ Location:** Copenhagen, DK
- **Twitter:** @jabra_us (14,782 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/jabra/ (1,889 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services
- **Company Size:** 42% Enterprise, 33% Mid-Market


#### What Are Jabra Headsets And Speakerphones's Pros and Cons?

**Pros:**

- Ease of Use (1 reviews)
- Features Variety (1 reviews)

**Cons:**

- Poor Customer Support (1 reviews)


### What Do G2 Reviewers Say About Jabra Headsets And Speakerphones?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of use** of Jabra Headsets and Speakerphones, finding them comfortable and simple to set up.
- Users love the **variety of features** in Jabra headsets and speakerphones, praising their comfort and ease of setup.

**Cons:**

- Users are frustrated with the **poor customer support** , as Jabra fails to respond to inquiries for assistance.

#### What Are Recent G2 Reviews of Jabra Headsets And Speakerphones?

**"[Excellent Noise Cancelling & Battery, Fit Could Be Improved](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-11873429)"**

**Rating:** 4.5/5.0 stars
*— James V.*

[Read full review](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-11873429)

---

**"[Jabra Cadabra](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-12081609)"**

**Rating:** 5.0/5.0 stars
*— Leslie R.*

[Read full review](https://www.g2.com/survey_responses/jabra-headsets-and-speakerphones-review-12081609)

---


#### What Are G2 Users Discussing About Jabra Headsets And Speakerphones?

- [Can you use Jabra headset with computer?](https://www.g2.com/discussions/can-you-use-jabra-headset-with-computer) - 1 comment
- [How do I program my Jabra headset?](https://www.g2.com/discussions/how-do-i-program-my-jabra-headset)
- [What is Jabra firmware?](https://www.g2.com/discussions/what-is-jabra-firmware)
- [What does the Jabra app do?](https://www.g2.com/discussions/what-does-the-jabra-app-do)

### 5. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews)
Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.


**Average Rating:** 4.3/5.0
**Total Reviews:** 725
**How Do G2 Users Rate Qualtrics Customer Experience?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 7.9/10 (Category avg: 8.6/10)
- **Ease of Setup:** 7.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.5/10)

**Who Is the Company Behind Qualtrics Customer Experience?**

- **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics)
- **Company Website:** https://www.qualtrics.com
- **Year Founded:** 2002
- **HQ Location:** Provo, UT
- **Twitter:** @Qualtrics (42,137 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/314350/ (6,231 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Community Manager, Business Data Analyst
- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 52% Enterprise, 36% Mid-Market


#### What Are Qualtrics Customer Experience's Pros and Cons?

**Pros:**

- Ease of Use (18 reviews)
- Analytics (14 reviews)
- Helpful (13 reviews)
- Feedback Management (9 reviews)
- Insights Generation (9 reviews)

**Cons:**

- Complexity (7 reviews)
- Improvement Needed (7 reviews)
- Limited Customization (7 reviews)
- Not Intuitive (7 reviews)
- Expensive (6 reviews)


### What Do G2 Reviewers Say About Qualtrics Customer Experience?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **ease of use** of Qualtrics, making it accessible for even novices in customer experience management.
- Users value the **strong analytics and reporting capabilities** of Qualtrics, enabling effective insights into customer experiences.
- Users find Qualtrics Customer Experience **extremely helpful** for gaining insights and improving customer satisfaction and retention.
- Users value the **feedback management capabilities** of Qualtrics Customer Experience for enhancing customer understanding and decision-making.
- Users value the **deep insights generation** of Qualtrics, enabling enhanced customer satisfaction and informed decision-making.

**Cons:**

- Users find the **complexity** of Qualtrics challenging, especially when seeking basic survey functionalities and quick setup.
- Users find the **custom setup and Text iQ functionality lacking** , as they seek better performance in various languages.
- Users find **limited customization** options in Qualtrics, which can complicate their experience and hinder effectiveness.
- Users find the **complexity of the interface** challenging, especially for newcomers trying to set up workflows.
- Users find the pricing for Qualtrics Customer Experience to be **expensive** , especially for smaller teams and organizations.

#### What Are Recent G2 Reviews of Qualtrics Customer Experience?

**"[Versatile Insights, Needs Better Reports](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)"**

**Rating:** 4.5/5.0 stars
*— Sandra H.*

[Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)

---

**"[Flexible Feedback Tool with Customization Challenges](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)"**

**Rating:** 4.0/5.0 stars
*— David K.*

[Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)

---


#### What Are G2 Users Discussing About Qualtrics Customer Experience?

- [What is Qualtrics Customer Experience used for?](https://www.g2.com/discussions/what-is-qualtrics-customer-experience-used-for)
- [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment
- [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment
- [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote
- [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) - 1 comment

### 6. [PowerBI for PureCloud](https://www.g2.com/products/powerbi-for-purecloud/reviews)
Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud.


**Average Rating:** 4.6/5.0
**Total Reviews:** 27
**How Do G2 Users Rate PowerBI for PureCloud?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.5/10)

**Who Is the Company Behind PowerBI for PureCloud?**

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex (1,135 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/avtex-solutions (168 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Accounting
- **Company Size:** 48% Mid-Market, 30% Small-Business



#### What Are Recent G2 Reviews of PowerBI for PureCloud?

**"[Powerbi developer](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-8997473)"**

**Rating:** 5.0/5.0 stars
*— Ravi P.*

[Read full review](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-8997473)

---

**"[Data Analysis and Visualization using PowerBi Cloude](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-12803361)"**

**Rating:** 4.5/5.0 stars
*— Habeeb Abdullah B.*

[Read full review](https://www.g2.com/survey_responses/powerbi-for-purecloud-review-12803361)

---


#### What Are G2 Users Discussing About PowerBI for PureCloud?

- [What is PowerBI for PureCloud used for?](https://www.g2.com/discussions/what-is-powerbi-for-purecloud-used-for)

### 7. [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)
The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent.


**Average Rating:** 4.2/5.0
**Total Reviews:** 24
**How Do G2 Users Rate Microsoft Dynamics 365 Connector?**

- **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.7/10 (Category avg: 8.6/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.5/10)

**Who Is the Company Behind Microsoft Dynamics 365 Connector?**

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone (106 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/softphone-ai/ (34 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 38% Small-Business, 33% Enterprise



#### What Are Recent G2 Reviews of Microsoft Dynamics 365 Connector?

**"[A Connector For Your Outlook, CRM and Calendar](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9069706)"**

**Rating:** 4.0/5.0 stars
*— Vidit Jain J.*

[Read full review](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9069706)

---

**"[Get connected to your customers, Helps manage your data seamlessly](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9412211)"**

**Rating:** 4.0/5.0 stars
*— Valentina G.*

[Read full review](https://www.g2.com/survey_responses/microsoft-dynamics-365-connector-review-9412211)

---


#### What Are G2 Users Discussing About Microsoft Dynamics 365 Connector?

- [What is Microsoft Dynamics Connector used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-connector-used-for)
- [What is Microsoft Dynamics 365 Connector used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-365-connector-used-for)

### 8. [SuccessKPI](https://www.g2.com/products/successkpi/reviews)
An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions.


**Average Rating:** 4.3/5.0
**Total Reviews:** 82
**How Do G2 Users Rate SuccessKPI?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Setup:** 8.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.5/10)

**Who Is the Company Behind SuccessKPI?**

- **Seller:** [SuccessKPI](https://www.g2.com/sellers/successkpi)
- **Company Website:** https://successkpi.com/
- **Year Founded:** 2017
- **HQ Location:** Chantilly, US
- **Twitter:** @successkpi (71 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/successkpis (169 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 59% Mid-Market, 20% Enterprise



#### What Are Recent G2 Reviews of SuccessKPI?

**"[Accessible, Game-Changing Data with Powerful Hidden Analytics Features](https://www.g2.com/survey_responses/successkpi-review-12641654)"**

**Rating:** 4.0/5.0 stars
*— Salina B.*

[Read full review](https://www.g2.com/survey_responses/successkpi-review-12641654)

---

**"[Excellent transcription and AI monitoring for more accurate analyses](https://www.g2.com/survey_responses/successkpi-review-12568134)"**

**Rating:** 4.5/5.0 stars
*— Kelly Daiane d.*

[Read full review](https://www.g2.com/survey_responses/successkpi-review-12568134)

---


#### What Are G2 Users Discussing About SuccessKPI?

- [What is SuccessKPI Power Package used for?](https://www.g2.com/discussions/what-is-successkpi-power-package-used-for)
- [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/successkpi-bi-and-analytics-package-what-is-successkpi-bi-and-analytics-package-used-for)
- [What is SuccessKPI BI and Analytics Package used for?](https://www.g2.com/discussions/what-is-successkpi-bi-and-analytics-package-used-for)

### 9. [ZOHO CRM CONNECTOR](https://www.g2.com/products/zoho-crm-connector/reviews)
The Zoho CRM Connector for Genesys Cloud is the out-of-the-box solution to integrate the Genesys Cloud voice channel inside Zoho CRM using the Embeddable Framework.


**Average Rating:** 4.3/5.0
**Total Reviews:** 21
**How Do G2 Users Rate ZOHO CRM CONNECTOR?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.6/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.5/10)

**Who Is the Company Behind ZOHO CRM CONNECTOR?**

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone (106 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/softphone-ai/ (34 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services
- **Company Size:** 48% Small-Business, 38% Mid-Market



#### What Are Recent G2 Reviews of ZOHO CRM CONNECTOR?

**"[Future of business tools](https://www.g2.com/survey_responses/zoho-crm-connector-review-7119571)"**

**Rating:** 4.5/5.0 stars
*— Karthik U.*

[Read full review](https://www.g2.com/survey_responses/zoho-crm-connector-review-7119571)

---

**"[Best to manage end - end Sales](https://www.g2.com/survey_responses/zoho-crm-connector-review-5463402)"**

**Rating:** 5.0/5.0 stars
*— Harish H.*

[Read full review](https://www.g2.com/survey_responses/zoho-crm-connector-review-5463402)

---


#### What Are G2 Users Discussing About ZOHO CRM CONNECTOR?

- [What does Zoho Crm Connector do?](https://www.g2.com/discussions/what-does-zoho-crm-connector-do)
- [What are the 3 main elements of CRM software?](https://www.g2.com/discussions/zoho-crm-connector-what-are-the-3-main-elements-of-crm-software)
- [What features Zoho?](https://www.g2.com/discussions/what-features-zoho)
- [What does Zoho CRM integrate with?](https://www.g2.com/discussions/what-does-zoho-crm-integrate-with) - 1 comment

### 10. [HP Poly](https://www.g2.com/products/hp-poly/reviews)
Enable your best work everywhere with HP Poly by delivering seamless, secure, AI-powered collaboration across personal and shared devices, supported by integrated services, centralized management, and proactive support that simplify IT and maximize productivity across every workspace.


**Average Rating:** 4.5/5.0
**Total Reviews:** 15
**How Do G2 Users Rate HP Poly?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.6/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.7/10 (Category avg: 8.5/10)

**Who Is the Company Behind HP Poly?**

- **Seller:** [HP](https://www.g2.com/sellers/hp)
- **Year Founded:** 1939
- **HQ Location:** Palo Alto, CA
- **Twitter:** @HP (1,091,979 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5390798/ (137,941 employees on LinkedIn®)
- **Ownership:** HPQ

**Who Uses This Product?**
- **Company Size:** 42% Enterprise, 37% Small-Business


#### What Are HP Poly's Pros and Cons?

**Pros:**

- Features Variety (1 reviews)
- Speed (1 reviews)
- Voice Quality (1 reviews)

**Cons:**

- Slow Loading (1 reviews)
- Update Issues (1 reviews)


### What Do G2 Reviewers Say About HP Poly?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **excellent sound quality and comfort** of HP Poly, enhancing their calling and video meeting experiences.
- Users praise the **excellent sound quality** and comfort of HP Poly devices, enhancing their calling and meeting experiences.
- Users value the **excellent sound quality** of HP Poly devices, enhancing communication in calls and video meetings.

**Cons:**

- Users experience **slow loading** times during software updates, affecting synchronization with conferencing tools like Teams and Zoom.
- Users experience **slow and inconsistent update issues** with Poly products, affecting sync with conferencing tools like Teams and Zoom.

#### What Are Recent G2 Reviews of HP Poly?

**"[Customizable and Seamless VoIP Experience with Malleable Features](https://www.g2.com/survey_responses/hp-poly-review-11763905)"**

**Rating:** 5.0/5.0 stars
*— Michael F.*

[Read full review](https://www.g2.com/survey_responses/hp-poly-review-11763905)

---

**"[POLY IS PERFECT](https://www.g2.com/survey_responses/hp-poly-review-11776558)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Printing*

[Read full review](https://www.g2.com/survey_responses/hp-poly-review-11776558)

---


#### What Are G2 Users Discussing About HP Poly?

- [What does Poly do?](https://www.g2.com/discussions/what-does-poly-do)
- [What is Polycom system?](https://www.g2.com/discussions/what-is-polycom-system)
- [How do I add a device to my poly lens?](https://www.g2.com/discussions/how-do-i-add-a-device-to-my-poly-lens)
- [What is poly software?](https://www.g2.com/discussions/what-is-poly-software)

### 11. [Appian](https://www.g2.com/products/appian/reviews)
Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit [www.appian.com](http://www,appian.com?utm_source=g2). [Nasdaq: APPN] ANALYST REPORTS Appian is proud to be named a Leader by Gartner for Business Orchestration and Automation Technologies (BOAT). Access report via: https://ap.pn/3d8RYQJ


**Average Rating:** 4.5/5.0
**Total Reviews:** 428
**How Do G2 Users Rate Appian?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.4/10 (Category avg: 8.6/10)
- **Ease of Setup:** 8.5/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.5/10)

**Who Is the Company Behind Appian?**

- **Seller:** [Appian](https://www.g2.com/sellers/appian)
- **Company Website:** https://www.appian.com
- **Year Founded:** 1999
- **HQ Location:** McLean, Virginia
- **Twitter:** @Appian (16,293 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8088/ (2,501 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Manager, Consultant
- **Top Industries:** Financial Services, Banking
- **Company Size:** 58% Enterprise, 28% Mid-Market


#### What Are Appian's Pros and Cons?

**Pros:**

- Ease of Use (38 reviews)
- Automation (29 reviews)
- Low Code (26 reviews)
- AI Technology (24 reviews)
- Artificial Intelligence (23 reviews)

**Cons:**

- Limited Features (15 reviews)
- Expensive (13 reviews)
- Limited Flexibility (12 reviews)
- Complexity (11 reviews)
- Limited Customization (11 reviews)


### What Do G2 Reviewers Say About Appian?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Appian, enabling intuitive workflow automation without coding experience.
- Users value the **automation capabilities** of Appian for simplifying workflow creation and enhancing productivity without coding knowledge.
- Users value Appian's **efficient low-code platform** that accelerates app development with seamless integration and AI capabilities.
- Users appreciate the **AI capabilities** of Appian, enhancing efficiency through automation and smart services integration.
- Users appreciate the **AI capabilities** of Appian, enhancing process efficiency through automation and smart services.

**Cons:**

- Users desire **more extensive features** in Appian, noting limitations in security and RPA capabilities compared to competitors.
- Users find Appian to be **expensive** , particularly regarding licensing for small-scale businesses and high debugging costs.
- Users find **limited flexibility** in Appian's features, feeling restricted in utilizing out-of-the-box options and performance issues.
- Users find **Appian's complexity** challenging, especially regarding version control and debugging, impacting customization for business needs.
- Users find **limited customization** options frustrating, as it hampers the ability to meet specific branding needs effectively.

#### What Are Recent G2 Reviews of Appian?

**"[Implementation and Costs: Major Challenges for Appian](https://www.g2.com/survey_responses/appian-review-12935187)"**

**Rating:** 4.0/5.0 stars
*— Manuel Yeison S.*

[Read full review](https://www.g2.com/survey_responses/appian-review-12935187)

---

**"[Streamlined Our Operations with Low-Code Power](https://www.g2.com/survey_responses/appian-review-12900106)"**

**Rating:** 5.0/5.0 stars
*— Alemu J.*

[Read full review](https://www.g2.com/survey_responses/appian-review-12900106)

---


#### What Are G2 Users Discussing About Appian?

- [What is Appian used for?](https://www.g2.com/discussions/what-is-appian-used-for) - 1 comment
- [What is Appian Workforce Safety used for?](https://www.g2.com/discussions/what-is-appian-workforce-safety-used-for)
- [What is Appian Platform in GovCloud used for?](https://www.g2.com/discussions/what-is-appian-platform-in-govcloud-used-for)
- [Is Appian SaaS or PaaS?](https://www.g2.com/discussions/is-appian-saas-or-paas)
- [What programming language does Appian use?](https://www.g2.com/discussions/what-programming-language-does-appian-use) - 1 comment

### 12. [Procedureflow](https://www.g2.com/products/procedureflow/reviews)
Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.


**Average Rating:** 4.7/5.0
**Total Reviews:** 45
**How Do G2 Users Rate Procedureflow?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.8/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.7/10 (Category avg: 8.5/10)

**Who Is the Company Behind Procedureflow?**

- **Seller:** [ProcedureFlow](https://www.g2.com/sellers/procedureflow)
- **Company Website:** https://procedureflow.com
- **Year Founded:** 2015
- **HQ Location:** Saint John, NB
- **Twitter:** @ProcedureFlow (355 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9425110/ (69 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 48% Mid-Market, 35% Enterprise



#### What Are Recent G2 Reviews of Procedureflow?

**"[Procedureflow is a great tool](https://www.g2.com/survey_responses/procedureflow-review-12874082)"**

**Rating:** 5.0/5.0 stars
*— Jamilah P.*

[Read full review](https://www.g2.com/survey_responses/procedureflow-review-12874082)

---

**"[Puzzle-Like Mapping That Makes Processes Clear and Enjoyable](https://www.g2.com/survey_responses/procedureflow-review-13051434)"**

**Rating:** 5.0/5.0 stars
*— Danielle W.*

[Read full review](https://www.g2.com/survey_responses/procedureflow-review-13051434)

---


#### What Are G2 Users Discussing About Procedureflow?

- [What is ProcedureFlow used for?](https://www.g2.com/discussions/what-is-procedureflow-used-for) - 1 comment

### 13. [Shelf](https://www.g2.com/products/shelf-shelf/reviews)
Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use.


**Average Rating:** 4.7/5.0
**Total Reviews:** 135
**How Do G2 Users Rate Shelf?**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.4/10 (Category avg: 8.5/10)

**Who Is the Company Behind Shelf?**

- **Seller:** [Shelf](https://www.g2.com/sellers/shelf)
- **Company Website:** https://shelf.io
- **HQ Location:** Stamford, CT
- **Twitter:** @shelf_io (1,226 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10614850/ (231 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 57% Mid-Market, 28% Enterprise


#### What Are Shelf's Pros and Cons?

**Pros:**

- Ease of Use (2 reviews)
- AI Features (1 reviews)
- AI Technology (1 reviews)
- Artificial Intelligence (1 reviews)
- Centralization (1 reviews)

**Cons:**

- Editing Difficulties (1 reviews)
- Editing Limitations (1 reviews)
- Inefficiency (1 reviews)
- Inefficient Search (1 reviews)
- Inefficient Search Function (1 reviews)


### What Do G2 Reviewers Say About Shelf?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Shelf, finding information organized and accessible without hassle.
- Users value the **AI optimization** features of Shelf, enhancing their chatbot's ability to provide accurate responses.
- Users find that Shelf's **AI technology** optimizes knowledge management, ensuring accurate responses from chatbots for customers.
- Users value how Shelf enhances **AI chatbot optimization** , ensuring accurate responses for better customer interaction.
- Users appreciate Shelf for its **centralization of information** , making it easy to find everything in one place.

**Cons:**

- Users face **editing difficulties** on Shelf, as the system lacks support for simultaneous gem editing by multiple users.
- Users dislike the **editing limitations** of Shelf, as it restricts simultaneous collaboration on gems.
- Users find the **inefficiency** in Shelf's search feature frustrating when trying to quickly locate documents.
- Users find the **inefficient search** on Shelf frustrating, as it often requires extra effort to locate specific documents.
- Users find the **inefficient search function** frustrating as it often requires extra effort to locate documents quickly.

#### What Are Recent G2 Reviews of Shelf?

**"[Great Clarity and Ease of Use You Can Rely on Again and Again](https://www.g2.com/survey_responses/shelf-review-12493143)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Leisure, Travel & Tourism*

[Read full review](https://www.g2.com/survey_responses/shelf-review-12493143)

---

**"[Keeps Everything Organized, But Search Could Be Smoother](https://www.g2.com/survey_responses/shelf-review-11832957)"**

**Rating:** 4.0/5.0 stars
*— Liza Marie  A.*

[Read full review](https://www.g2.com/survey_responses/shelf-review-11832957)

---


#### What Are G2 Users Discussing About Shelf?

- [What does Shelf do?](https://www.g2.com/discussions/what-does-shelf-do)
- [What advantages does commercial off the shelf software provide over custom software?](https://www.g2.com/discussions/what-advantages-does-commercial-off-the-shelf-software-provide-over-custom-software)
- [What is the difference between off the shelf and custom software?](https://www.g2.com/discussions/what-is-the-difference-between-off-the-shelf-and-custom-software)
- [Which software is usually available off the shelf?](https://www.g2.com/discussions/which-software-is-usually-available-off-the-shelf)

### 14. [Stripe - Custom Data Actions](https://www.g2.com/products/stripe-custom-data-actions/reviews)
Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.


**Average Rating:** 4.4/5.0
**Total Reviews:** 13
**How Do G2 Users Rate Stripe - Custom Data Actions?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.5/10)

**Who Is the Company Behind Stripe - Custom Data Actions?**

- **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @appfoundrybe (246 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/appfoundry/about/

**Who Uses This Product?**
- **Company Size:** 69% Small-Business, 15% Enterprise


#### What Are Stripe - Custom Data Actions's Pros and Cons?

**Pros:**

- Data Visibility (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Integrations (1 reviews)
- Navigation Ease (1 reviews)

**Cons:**

- Poor Customer Support (1 reviews)


### What Do G2 Reviewers Say About Stripe - Custom Data Actions?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **clear and structured data visibility** of Stripe's Custom Data Actions, enhancing ease of access and efficiency.
- Users appreciate the **ease of use** of Stripe - Custom Data Actions, finding it straightforward for invoicing and payments.
- Users value the **easy integrations** with Stripe, making invoicing and international payments straightforward and user-friendly.
- Users value the **easy integration** with banks and appreciate handling international payments effortlessly.
- Users value the **navigation ease** of Stripe - Custom Data Actions, finding information quick and straightforward to access.

**Cons:**

- Users feel that **customer support is not responsive enough** , affecting their overall satisfaction with Stripe's Custom Data Actions.

#### What Are Recent G2 Reviews of Stripe - Custom Data Actions?

**"[Excellent payment for international Transaction](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-11753439)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Information Technology and Services*

[Read full review](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-11753439)

---

**"[very informative and easy to use](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-10507295)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Security and Investigations*

[Read full review](https://www.g2.com/survey_responses/stripe-custom-data-actions-review-10507295)

---


#### What Are G2 Users Discussing About Stripe - Custom Data Actions?

- [What is Stripe - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-stripe-custom-data-actions-used-for)

### 15. [Zendesk - Custom Data Actions](https://www.g2.com/products/zendesk-custom-data-actions/reviews)
Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.


**Average Rating:** 4.7/5.0
**Total Reviews:** 13
**How Do G2 Users Rate Zendesk - Custom Data Actions?**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.8/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.8/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.5/10)

**Who Is the Company Behind Zendesk - Custom Data Actions?**

- **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @appfoundrybe (246 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/appfoundry/about/

**Who Uses This Product?**
- **Top Industries:** Financial Services
- **Company Size:** 69% Mid-Market, 15% Enterprise



#### What Are Recent G2 Reviews of Zendesk - Custom Data Actions?

**"[best platform for email support](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-5388418)"**

**Rating:** 5.0/5.0 stars
*— Boney P.*

[Read full review](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-5388418)

---

**"[Zendesk Experience](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-8175891)"**

**Rating:** 4.0/5.0 stars
*— Archolo P.*

[Read full review](https://www.g2.com/survey_responses/zendesk-custom-data-actions-review-8175891)

---


#### What Are G2 Users Discussing About Zendesk - Custom Data Actions?

- [What is Zendesk - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-zendesk-custom-data-actions-used-for)

### 16. [Brightmetrics](https://www.g2.com/products/brightmetrics/reviews)
Brightmetrics is a robust analytics platform designed to elevate contact center performance through actionable insights. Our solution simplifies data extraction and visualization, enabling businesses to make informed decisions quickly, improving customer experiences, and driving ROI. The Brightmetrics Difference: Key Features User-Friendly Interface: Ensures easy adoption across all skill levels Rapid Deployment: Minimizes downtime for quick value realization Real-Time & Historical Analytics: Customizable dashboards and in-depth reports for comprehensive performance tracking Advanced Analytics Tools: Analyze call patterns, agent performance, and customer interactions Omnichannel Integration: Seamlessly connects with leading contact center platforms Brightmetrics empowers contact centers to make data-driven decisions, enhancing agent performance and customer satisfaction while streamlining operations. Our quick implementation and user-friendly design ensure rapid benefits realization, leading to significant cost savings and revenue growth. By optimizing resources and improving efficiency, Brightmetrics delivers a swift return on investment, enabling contact centers to handle higher volumes and operate at peak performance.


**Average Rating:** 4.9/5.0
**Total Reviews:** 132
**How Do G2 Users Rate Brightmetrics?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.5/10)

**Who Is the Company Behind Brightmetrics?**

- **Seller:** [Brightmetrics](https://www.g2.com/sellers/brightmetrics)
- **Year Founded:** 2010
- **HQ Location:** Petaluma, California
- **Twitter:** @brightmetrics (352 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/brightmetrics/ (16 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Hospital & Health Care, Medical Practice
- **Company Size:** 55% Mid-Market, 24% Small-Business


#### What Are Brightmetrics's Pros and Cons?

**Pros:**

- Customization (1 reviews)
- Ease of Use (1 reviews)
- Insights (1 reviews)
- Intuitive (1 reviews)
- Reporting (1 reviews)

**Cons:**

- Difficult Learning (1 reviews)
- Difficult Setup (1 reviews)
- Learning Curve (1 reviews)


### What Do G2 Reviewers Say About Brightmetrics?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **customization options** in Brightmetrics, enabling convenient report adjustments and immediate insights without IT help.
- Users love the **intuitive dashboards** of Brightmetrics, enabling quick insights and easy report customization for convenience.
- Users appreciate the **intuitive dashboards** and ease of customizing reports for quick, informed decision-making.
- Users love the **intuitive dashboards** of Brightmetrics, providing clear insights and easy customization for effective decision-making.
- Users value the **intuitive dashboards** of Brightmetrics, enabling easy insights and convenient report customization without IT assistance.

**Cons:**

- Users find the **difficult learning curve** for advanced features and initial setup somewhat overwhelming and time-consuming.
- Users find the **difficult setup** of Brightmetrics overwhelming, especially when navigating advanced features for the first time.
- Users find that the **learning curve for advanced features** in Brightmetrics can be a bit challenging for newcomers.

#### What Are Recent G2 Reviews of Brightmetrics?

**"[Quick, Reliable Support and Helpful Reports](https://www.g2.com/survey_responses/brightmetrics-review-13035200)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Facilities Services*

[Read full review](https://www.g2.com/survey_responses/brightmetrics-review-13035200)

---

**"[Brightmetrics Makes Dashboard Setup Effortless](https://www.g2.com/survey_responses/brightmetrics-review-12983353)"**

**Rating:** 5.0/5.0 stars
*— Matt h.*

[Read full review](https://www.g2.com/survey_responses/brightmetrics-review-12983353)

---


#### What Are G2 Users Discussing About Brightmetrics?

- [What do you like most about Brightmetrics for call analytics, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-brightmetrics-for-call-analytics-and-what-could-be-improved) - 1 comment
- [What is Brightmetrics used for?](https://www.g2.com/discussions/what-is-brightmetrics-used-for) - 2 comments

### 17. [Google Analytics & AdWords Integration By Outleads - For Marketers](https://www.g2.com/products/google-analytics-adwords-integration-by-outleads-for-marketers/reviews)
Outleads is the only call analytics solution that integrates with every Genesys inbound product including GME, GVP, all Cloud solutions, as well as chat, text, and e-mail. We offer unmatched customization & seamless implementation at the most competitive cost and scale - guaranteed.


**Average Rating:** 4.3/5.0
**Total Reviews:** 11
**How Do G2 Users Rate Google Analytics & AdWords Integration By Outleads - For Marketers?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Admin:** 7.5/10 (Category avg: 8.6/10)
- **Ease of Setup:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.9/10 (Category avg: 8.5/10)

**Who Is the Company Behind Google Analytics & AdWords Integration By Outleads - For Marketers?**

- **Seller:** [Outleads](https://www.g2.com/sellers/outleads)
- **Year Founded:** 2013
- **HQ Location:** New York City, NY
- **Twitter:** @Outleads (159 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/outleads (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 64% Small-Business, 27% Enterprise



#### What Are Recent G2 Reviews of Google Analytics & AdWords Integration By Outleads - For Marketers?

**"[Great service and makes life easier](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-6876491)"**

**Rating:** 5.0/5.0 stars
*— Christen F.*

[Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-6876491)

---

**"[Best tool to reach your customers and prospects!](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-8039391)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Banking*

[Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-for-marketers-review-8039391)

---


#### What Are G2 Users Discussing About Google Analytics & AdWords Integration By Outleads - For Marketers?

- [How do I check Google Analytics?](https://www.g2.com/discussions/how-do-i-check-google-analytics)
- [What does Google Analytics actually do?](https://www.g2.com/discussions/what-does-google-analytics-actually-do)
- [What is Google Analytics and how it works?](https://www.g2.com/discussions/what-is-google-analytics-and-how-it-works)

### 18. [Oracle Engagement Cloud Connector](https://www.g2.com/products/oracle-engagement-cloud-connector/reviews)
The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside Oracle Engagement Cloud so always visible and accessible whatever interaction is managed by the agent.


**Average Rating:** 4.2/5.0
**Total Reviews:** 11
**How Do G2 Users Rate Oracle Engagement Cloud Connector?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.6/10)
- **Ease of Setup:** 7.5/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.5/10)

**Who Is the Company Behind Oracle Engagement Cloud Connector?**

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone (106 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/softphone-ai/ (34 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Small-Business, 33% Enterprise



#### What Are Recent G2 Reviews of Oracle Engagement Cloud Connector?

**"[6](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5396075)"**

**Rating:** 4.0/5.0 stars
*— Shaikh D.*

[Read full review](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5396075)

---

**"[In managing organisational data on a single platform with Oracle  is the best system to work on.](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5400497)"**

**Rating:** 5.0/5.0 stars
*— Shane Zehra R.*

[Read full review](https://www.g2.com/survey_responses/oracle-engagement-cloud-connector-review-5400497)

---


#### What Are G2 Users Discussing About Oracle Engagement Cloud Connector?

- [What is Oracle Engagement Cloud Connector used for?](https://www.g2.com/discussions/what-is-oracle-engagement-cloud-connector-used-for)

### 19. [Google Analytics / AdWords Integration By Outleads (Contact Centers)](https://www.g2.com/products/google-analytics-adwords-integration-by-outleads-contact-centers/reviews)
Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers web session data captured by Google Analytics and AdWords to contact center agents, enhancing the customer experience.


**Average Rating:** 4.6/5.0
**Total Reviews:** 9
**How Do G2 Users Rate Google Analytics / AdWords Integration By Outleads (Contact Centers)?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Setup:** 8.6/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.5/10)

**Who Is the Company Behind Google Analytics / AdWords Integration By Outleads (Contact Centers)?**

- **Seller:** [Outleads](https://www.g2.com/sellers/outleads)
- **Year Founded:** 2013
- **HQ Location:** New York City, NY
- **Twitter:** @Outleads (159 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/outleads (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 67% Small-Business, 33% Mid-Market


#### What Are Google Analytics / AdWords Integration By Outleads (Contact Centers)'s Pros and Cons?

**Pros:**

- Tools (3 reviews)
- Customer Support (2 reviews)
- Ease of Use (2 reviews)
- Analytics (1 reviews)
- Data Visibility (1 reviews)

**Cons:**

- Inaccurate Data Analysis (2 reviews)
- Export Issues (1 reviews)


### What Do G2 Reviewers Say About Google Analytics / AdWords Integration By Outleads (Contact Centers)?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **easy navigation and detailed analysis** provided by Outleads' Google Analytics integration for effective marketing decisions.
- Users praise the **excellent customer support** provided, making website data analysis easy and accessible for everyone.
- Users love the **ease of use** of Google Analytics / AdWords Integration, appreciating its straightforward data analysis capabilities.
- Users appreciate the **cost-free and easy website data analysis** along with excellent customer support from Outleads.
- Users value the **enhanced data visibility** provided by the integration, leading to better audience insights and optimization.

**Cons:**

- Users report experiencing **inaccurate data analysis** with Google Analytics, leading to confusion in decision making.
- Users face **export issues** due to the inability to import specific types of Google Ads effectively.

#### What Are Recent G2 Reviews of Google Analytics / AdWords Integration By Outleads (Contact Centers)?

**"[Best Tool in website analytics](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10796196)"**

**Rating:** 4.5/5.0 stars
*— Akshay T.*

[Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10796196)

---

**"[Best for CRM Integration with Google Analytics](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10746737)"**

**Rating:** 4.0/5.0 stars
*— AMER K.*

[Read full review](https://www.g2.com/survey_responses/google-analytics-adwords-integration-by-outleads-contact-centers-review-10746737)

---


#### What Are G2 Users Discussing About Google Analytics / AdWords Integration By Outleads (Contact Centers)?

- [What is Google Analytics / AdWords Integration By Outleads (Contact Centers) used for?](https://www.g2.com/discussions/what-is-google-analytics-adwords-integration-by-outleads-contact-centers-used-for)

### 20. [Google Cloud Agent Assist](https://www.g2.com/products/google-cloud-agent-assist/reviews)
Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interactions, improving response quality and reducing resolution times. - AI-Powered Training Simulations: Offers interactive simulations and personalized training, allowing new hires and less experienced staff to learn rapidly within a controlled environment. - Centralized Knowledge Base Access: Provides agents with AI-generated content from business and customer data sources, ensuring quick and accurate responses to customer queries. - Real-Time Transcription and Automated Summaries: Transcribes calls in real-time for agent reference and analysis, and automatically summarizes interactions, key takeaways, and next steps post-call, reducing after-call work time. Primary Value and Solutions: Agent Assist addresses common challenges in customer service by reducing operational costs, decreasing average customer hold times, and enabling agents to handle more conversations efficiently. It enhances customer satisfaction through consistent, high-quality responses and accelerates agent training by learning from high-performing agents. By integrating seamlessly with existing contact center systems, Agent Assist streamlines operations and scales effortlessly as businesses grow.


**Average Rating:** 4.1/5.0
**Total Reviews:** 21
**How Do G2 Users Rate Google Cloud Agent Assist?**

- **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.9/10)
- **Ease of Admin:** 7.6/10 (Category avg: 8.6/10)
- **Ease of Setup:** 7.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.3/10 (Category avg: 8.5/10)

**Who Is the Company Behind Google Cloud Agent Assist?**

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google (31,899,995 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®)
- **Ownership:** NASDAQ:GOOG

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 51% Small-Business, 33% Mid-Market


#### What Are Google Cloud Agent Assist's Pros and Cons?

**Pros:**

- Communication (4 reviews)
- Ease of Use (4 reviews)
- Artificial Intelligence (2 reviews)
- Business Support (2 reviews)
- Easy Setup (2 reviews)

**Cons:**

- Cost (3 reviews)
- Expensive (3 reviews)
- AI Limitations (2 reviews)
- Difficult Setup (2 reviews)
- Integration Issues (2 reviews)


### What Do G2 Reviewers Say About Google Cloud Agent Assist?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of communication** with clients, enhancing interactions and improving customer service efficiency.
- Users find Google Cloud Agent Assist's **ease of use** invaluable, seamlessly integrating into workflows and enhancing customer interactions.
- Users value the **real-time AI suggestions** of Google Cloud Agent Assist, enhancing response speed and accuracy in customer support.
- Users appreciate the **effective communication support** provided by Google Cloud Agent Assist, enhancing customer service interactions.
- Users find the **easy setup** of Google Cloud Agent Assist perfect for seamless integration into daily workflows.

**Cons:**

- Users find the **cost to be high** for startups, though features may justify the expense over time.
- Users find the **cost to be high** for new businesses, impacting the overall affordability of Google Cloud Agent Assist.
- Users find the **AI's inconsistent answers** frustrating, often preferring human interaction for simpler queries.
- Users find the **difficult setup** of Google Cloud Agent Assist challenging, requiring significant technical expertise and time investment.
- Users find the **integration process complicated** , requiring technical expertise and time for effective configuration and setup.

#### What Are Recent G2 Reviews of Google Cloud Agent Assist?

**"[Smooth, Lag-Free Experience with Excellent UI, AI Features, and Service Quality](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-12836464)"**

**Rating:** 5.0/5.0 stars
*— Aditya B.*

[Read full review](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-12836464)

---

**"[Google Cloud Agent Assist - Makes my Work easier](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-12280762)"**

**Rating:** 4.5/5.0 stars
*— Lorens L.*

[Read full review](https://www.g2.com/survey_responses/google-cloud-agent-assist-review-12280762)

---


#### What Are G2 Users Discussing About Google Cloud Agent Assist?

- [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/google-cloud-agent-assist-what-is-google-cloud-agent-assist-used-for)
- [What is Google Cloud Agent Assist used for?](https://www.g2.com/discussions/what-is-google-cloud-agent-assist-used-for)

### 21. [Amazon Polly](https://www.g2.com/products/amazon-polly/reviews)
Amazon Polly is a fully managed service that converts text into lifelike speech, enabling developers to create applications that can "speak" in a natural and human-like manner. Utilizing advanced deep learning technologies, Amazon Polly supports a wide array of languages and offers numerous voices, allowing for the development of speech-enabled applications tailored to diverse audiences. This service is designed to enhance user engagement and accessibility across various platforms, including mobile applications, e-learning systems, and IoT devices. Key Features and Functionality: - Lifelike Voices: Amazon Polly provides a selection of voices that deliver natural-sounding speech, enhancing the user experience. - Customizable Output: Users can adjust speech output using Speech Synthesis Markup Language (SSML) tags to control aspects like pronunciation, volume, pitch, and speech rate. - Generative AI Capabilities: The service employs generative AI models to produce expressive and emotionally engaging speech, suitable for applications requiring a conversational tone. - Multilingual Support: With support for multiple languages and dialects, Amazon Polly enables the creation of applications that cater to a global audience. - Flexible Integration: The service offers APIs that can be seamlessly integrated into existing applications, facilitating quick deployment of voice-enabled features. Primary Value and User Solutions: Amazon Polly addresses the need for natural and engaging speech synthesis in applications, enhancing user interaction and accessibility. By providing high-quality, customizable, and multilingual voice options, it allows developers to create inclusive and immersive experiences. The service's scalability and cost-effectiveness make it suitable for a wide range of use cases, from interactive voice response systems to content narration, thereby solving the challenge of delivering human-like speech in digital applications.


**Average Rating:** 4.4/5.0
**Total Reviews:** 76
**How Do G2 Users Rate Amazon Polly?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.1/10 (Category avg: 8.5/10)

**Who Is the Company Behind Amazon Polly?**

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud (2,232,483 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®)
- **Ownership:** NASDAQ: AMZN

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 49% Small-Business, 31% Mid-Market


#### What Are Amazon Polly's Pros and Cons?

**Pros:**

- Quality (2 reviews)
- Voice Realism (2 reviews)
- Affordable (1 reviews)
- API Integration (1 reviews)
- Data Visibility (1 reviews)

**Cons:**

- Expensive (2 reviews)
- Cost Concerns (1 reviews)
- Error Handling (1 reviews)
- Limited Customization (1 reviews)
- Poor Documentation (1 reviews)


### What Do G2 Reviewers Say About Amazon Polly?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **exceptional quality and naturalness** of Amazon Polly's voices, enhancing their projects with clear outputs.
- Users praise the **natural-sounding voices** of Amazon Polly, enhancing clarity and flexibility for various applications.
- Users find Amazon Polly to be **affordable** , offering reasonable pricing for its robust features and scalability.
- Users value the **seamless API integration** of Amazon Polly, enhancing their applications with ease and efficiency.
- Users appreciate Amazon Polly's **seamless data visibility** , enhancing their experience and integration with various applications.

**Cons:**

- Users find Amazon Polly **expensive** for large-scale use, leading to unpredictable costs and management challenges.
- Users find the **cost estimation challenging** for high-volume applications, leading to unpredictable pricing concerns with Amazon Polly.
- Users find **error handling documentation lacking** , which complicates troubleshooting and understanding best practices for Amazon Polly.
- Users find Amazon Polly's **limited customization** options for neural voices restricts their ability to develop tailored applications.
- Users find Amazon Polly's **poor documentation** frustrating, particularly for advanced SSML features and error handling practices.

#### What Are Recent G2 Reviews of Amazon Polly?

**"[Human-Like Text-to-Audio That Elevated Our Videos and Ads](https://www.g2.com/survey_responses/amazon-polly-review-12998022)"**

**Rating:** 5.0/5.0 stars
*— Milan S.*

[Read full review](https://www.g2.com/survey_responses/amazon-polly-review-12998022)

---

**"[Very Good for Educational Content, Narration, and Audio Creation](https://www.g2.com/survey_responses/amazon-polly-review-12927337)"**

**Rating:** 4.5/5.0 stars
*— Ishan S.*

[Read full review](https://www.g2.com/survey_responses/amazon-polly-review-12927337)

---


#### What Are G2 Users Discussing About Amazon Polly?

- [Is Amazon Polly text to speech free?](https://www.g2.com/discussions/is-amazon-polly-text-to-speech-free) - 3 comments
- [Can you use Amazon Polly for commercial use?](https://www.g2.com/discussions/can-you-use-amazon-polly-for-commercial-use) - 2 comments
- [How do you use Polly on Amazon?](https://www.g2.com/discussions/how-do-you-use-polly-on-amazon)
- [What can Amazon Polly do?](https://www.g2.com/discussions/what-can-amazon-polly-do) - 1 comment

### 22. [ServiceNow - Custom Data Actions](https://www.g2.com/products/servicenow-custom-data-actions/reviews)
Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows.


**Average Rating:** 4.2/5.0
**Total Reviews:** 6
**How Do G2 Users Rate ServiceNow - Custom Data Actions?**

- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.5/10)

**Who Is the Company Behind ServiceNow - Custom Data Actions?**

- **Seller:** [AppFoundry Community](https://www.g2.com/sellers/appfoundry-community-65d394f8-9adb-49ab-a02d-d2f1252b9d30)
- **Year Founded:** 2015
- **HQ Location:** N/A
- **Twitter:** @appfoundrybe (246 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/appfoundry/about/

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services
- **Company Size:** 50% Mid-Market, 50% Enterprise



#### What Are Recent G2 Reviews of ServiceNow - Custom Data Actions?

**"[Ease of setting Customer actions in ServiceNow](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-10720390)"**

**Rating:** 4.5/5.0 stars
*— Srinidhi R.*

[Read full review](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-10720390)

---

**"[Custom Action ServiceNow](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-7914153)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Information Technology and Services*

[Read full review](https://www.g2.com/survey_responses/servicenow-custom-data-actions-review-7914153)

---


#### What Are G2 Users Discussing About ServiceNow - Custom Data Actions?

- [What is ServiceNow - Custom Data Actions used for?](https://www.g2.com/discussions/what-is-servicenow-custom-data-actions-used-for)

### 23. [Google Cloud Text-to-Speech](https://www.g2.com/products/google-cloud-text-to-speech/reviews)
Google Cloud Text-to-Speech is a powerful API that transforms written text into natural-sounding speech, leveraging advanced AI technologies. Designed to enhance user interactions, it enables applications and devices to communicate with users through lifelike audio responses. This service is ideal for creating engaging voice user interfaces, improving accessibility, and personalizing user experiences across various platforms. Key Features: - Extensive Voice and Language Options: Offers over 380 voices across more than 75 languages and variants, including Mandarin, Hindi, Spanish, Arabic, and Russian, allowing for broad global reach. - High-Fidelity Speech Synthesis: Utilizes DeepMind's WaveNet technology to produce speech with humanlike intonation and naturalness, closely mimicking real human voices. - Custom Voice Creation: Enables the development of unique voices tailored to represent specific brands, ensuring consistency across all customer touchpoints. - Advanced Control with SSML: Supports Speech Synthesis Markup Language (SSML) for precise control over speech output, including adjustments to pitch, speaking rate, volume, and pronunciation. - Flexible Audio Output: Provides multiple audio formats such as MP3, Linear16, and OGG Opus, catering to diverse application requirements. Primary Value and Solutions: Google Cloud Text-to-Speech enhances user engagement by delivering high-quality, natural-sounding audio responses, making digital interactions more intuitive and accessible. It addresses the need for scalable and customizable speech synthesis in applications like virtual assistants, customer service bots, and content narration. By offering a wide range of voices and languages, along with the ability to create custom voices, it empowers businesses to deliver personalized and consistent auditory experiences to their users.


**Average Rating:** 4.4/5.0
**Total Reviews:** 146
**How Do G2 Users Rate Google Cloud Text-to-Speech?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.6/10)
- **Ease of Setup:** 8.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.5/10)

**Who Is the Company Behind Google Cloud Text-to-Speech?**

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google (31,899,995 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®)
- **Ownership:** NASDAQ:GOOG

**Who Uses This Product?**
- **Who Uses This:** Software Engineer, Data Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 51% Small-Business, 29% Mid-Market


#### What Are Google Cloud Text-to-Speech's Pros and Cons?

**Pros:**

- Ease of Use (2 reviews)
- Natural Voices (2 reviews)
- Voice Realism (2 reviews)
- API Integration (1 reviews)
- Cloud Storage (1 reviews)

**Cons:**

- Cost Concerns (1 reviews)
- Expensive (1 reviews)
- Language Processing (1 reviews)
- Limited Customization (1 reviews)
- Limited Features (1 reviews)


### What Do G2 Reviewers Say About Google Cloud Text-to-Speech?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Google Cloud Text-to-Speech, enjoying simple setup and natural-sounding voices.
- Users appreciate the **natural-sounding voices** of Google Cloud Text-to-Speech, enhancing their listening experience across languages.
- Users appreciate the **natural-sounding voice synthesis** of Google Cloud Text-to-Speech, enhancing comprehension and experience with diverse accents.
- Users appreciate the **simple API integration** of Google Cloud Text-to-Speech, enabling effortless deployment and consistent performance.
- Users appreciate the **secure and accessible data management** offered by Google Cloud, ensuring peace of mind for critical information.

**Cons:**

- Users express concerns about the **lack of transparency in pricing** , leading to unexpectedly high costs with increased usage.
- Users find the **pricing structure confusing** as costs increase quickly with higher usage levels, leading to frustration.
- Users note the need for improved **natural language processing** , as Google Cloud Text-to-Speech can sound robotic and mispronounce terms.
- Users find the **limited customization** options inadequate for serious production needs, impacting voice quality and flexibility.
- Users note the **limited features** of Google Cloud Text-to-Speech compared to AWS's specialized offerings for specific needs.

#### What Are Recent G2 Reviews of Google Cloud Text-to-Speech?

**"[Makes Voice and Educational Content Creation Much More Efficient and Time Saving](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-12834951)"**

**Rating:** 4.5/5.0 stars
*— Ishan S.*

[Read full review](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-12834951)

---

**"[Natural-Sounding Voices with Powerful Developer Controls](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-13058210)"**

**Rating:** 5.0/5.0 stars
*— Mridul N.*

[Read full review](https://www.g2.com/survey_responses/google-cloud-text-to-speech-review-13058210)

---


#### What Are G2 Users Discussing About Google Cloud Text-to-Speech?

- [What is the best software for text to speech?](https://www.g2.com/discussions/what-is-the-best-software-for-text-to-speech)
- [Does Google have a text to speech app?](https://www.g2.com/discussions/does-google-have-a-text-to-speech-app) - 2 comments
- [How do I set up Google Cloud Text to Speech?](https://www.g2.com/discussions/how-do-i-set-up-google-cloud-text-to-speech)
- [Is Google Cloud Text to Speech API free?](https://www.g2.com/discussions/is-google-cloud-text-to-speech-api-free) - 1 comment

### 24. [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews)
livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies.


**Average Rating:** 4.8/5.0
**Total Reviews:** 167
**How Do G2 Users Rate livepro Knowledge Management?**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.6/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.5/10)

**Who Is the Company Behind livepro Knowledge Management?**

- **Seller:** [livepro](https://www.g2.com/sellers/livepro)
- **Company Website:** https://livepro.com/
- **Year Founded:** 2001
- **HQ Location:** North Sydney, NSW
- **Twitter:** @liveprosoftware (100 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2324422/ (34 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Knowledge Specialist
- **Top Industries:** Government Administration, Insurance
- **Company Size:** 46% Mid-Market, 21% Enterprise


#### What Are livepro Knowledge Management's Pros and Cons?

**Pros:**

- Ease of Use (73 reviews)
- Knowledge Base (55 reviews)
- Helpful (45 reviews)
- Intuitive (36 reviews)
- Features (33 reviews)

**Cons:**

- Inefficient Search (10 reviews)
- Inefficient Search Function (9 reviews)
- Improvement Needed (8 reviews)
- Poor Search Functionality (8 reviews)
- Search Functionality (8 reviews)


### What Do G2 Reviewers Say About livepro Knowledge Management?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **intuitive layout** of livepro Knowledge Management, enhancing ease of use and efficient information retrieval.
- Users admire the **user-friendly interface** of livepro Knowledge Management, facilitating easy information access and updates.
- Users value the **user-friendly interface** of livepro Knowledge Management, enhancing workflow and simplifying daily tasks.
- Users love the **intuitive search function** of Livepro, enabling quick and accurate answers for enhanced customer service.
- Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their overall experience and productivity.

**Cons:**

- Users experience **inefficient search** results, resulting in difficulty finding specific information and slow load times.
- Users find the **inefficient search function** frustrating, often leading to irrelevant results and slow loading times.
- Users find the **improvement needed** in AI accuracy and editor usability impacts their experience with livepro Knowledge Management.
- Users struggle with **poor search functionality** , often facing slow loading times and excessive article results when seeking information.
- Users find the **search functionality inadequate** , often struggling to quickly locate specific information among excessive results.

#### What Are Recent G2 Reviews of livepro Knowledge Management?

**"[Knowledge Management  Systems Specialist](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)"**

**Rating:** 4.5/5.0 stars
*— Joy E.*

[Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)

---

**"[From 5-Inch Binders to Real-Time Answers: Ditching Desk Clutter with LivePro](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)"**

**Rating:** 4.5/5.0 stars
*— Carly M.*

[Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)

---


#### What Are G2 Users Discussing About livepro Knowledge Management?

- [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for)
- [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools)
- [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software)
- [What is Livepro?](https://www.g2.com/discussions/what-is-livepro)
- [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management)

### 25. [Omni Intelligence](https://www.g2.com/products/omni-intelligence/reviews)
360° Contact Center Productivity Platform in the Cloud: Speech Analytics, Voice Biometrics, Automatic IVR Mapper/Monitoring, SLA/Voice Quality Monitoring, IVR/Contact Center Load/Performane Testing, Voicebot / Conversational IVR Testing and more


**Average Rating:** 4.7/5.0
**Total Reviews:** 10
**How Do G2 Users Rate Omni Intelligence?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Ease of Admin:** 7.5/10 (Category avg: 8.6/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.5/10)

**Who Is the Company Behind Omni Intelligence?**

- **Seller:** [Omni Intelligence](https://www.g2.com/sellers/omni-intelligence)
- **Year Founded:** 2016
- **HQ Location:** Melbourne, AU
- **LinkedIn® Page:** https://www.linkedin.com/company/74081172 (3 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 60% Small-Business, 30% Mid-Market



#### What Are Recent G2 Reviews of Omni Intelligence?

**"[Omni Intelligence A Good Tool For Small Contact Center Business](https://www.g2.com/survey_responses/omni-intelligence-review-8557439)"**

**Rating:** 4.0/5.0 stars
*— Sushma  S.*

[Read full review](https://www.g2.com/survey_responses/omni-intelligence-review-8557439)

---

**"[Provide documentation emails](https://www.g2.com/survey_responses/omni-intelligence-review-8669707)"**

**Rating:** 4.5/5.0 stars
*— Miguel J.*

[Read full review](https://www.g2.com/survey_responses/omni-intelligence-review-8669707)

---




## What Is Genesys AppFoundry Marketplace?

[Marketplace Apps](https://www.g2.com/categories/marketplace-apps)