--- title: WalkMe Reviews meta_title: 'WalkMe Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 573 reviews by the users' company size, role or industry to find out how WalkMe works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 573 scale: '5' date_modified: '2026-08-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # WalkMe Reviews **Vendor:** SAP **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 573 ## About WalkMe WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously. Trusted by global leaders including IBM, Nestlé, ThermoFisher Scientific, and the U.S. federal government, WalkMe turns AI investments into business outcomes. Visit www.walkme.com. ## WalkMe Pros & Cons **What users like:** - Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. (91 reviews) - Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. (63 reviews) - Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. (56 reviews) - Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. (52 reviews) - Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. (50 reviews) - Users appreciate the **ease of learning and excellent support** of WalkMe, enhancing their problem-solving capabilities efficiently. (48 reviews) - Guidance (47 reviews) - Intuitive (45 reviews) - Easy Setup (36 reviews) - Insights (34 reviews) **What users dislike:** - Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. (39 reviews) - Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. (28 reviews) - Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. (21 reviews) - Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. (17 reviews) - Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. (17 reviews) - Users experience **delays** with WalkMe, leading to frustration and workflow disruptions in critical situations. (16 reviews) - Users often face **limitations in dynamic element handling** and outdated training content, affecting overall ease of use. (16 reviews) - Slow Performance (16 reviews) - Users find WalkMe's **limited features** hinder effective searching, labeling, and collaboration among developers. (15 reviews) - Users face **poor customer support** with slow response times, leading to frustration during critical issues and complex inquiries. (14 reviews) ## WalkMe Reviews ### 1. Difficult to use, non-existent support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about WalkMe?** Feature rich, knowledge base is full of content **What do you dislike about WalkMe?** Content creation takes a long time to learn. Implementation of new content is challenging. Support from WalkMe is not there. **What problems is WalkMe solving and how is that benefiting you?** We have utilised some WalkMe content with good results. **Official Response from Tony Burton:** > Hi, Thank you for providing us with your feedback. We take comments very seriously and use them to help improve in the future. I’m sorry to hear that we are letting you down. Please feel free to email me directly at tony.burton@walkme.com, so we can get you a direct response from the appropriate team member from our customer success team with answers to your concerns. Thank you, Tony Burton, WalkMe ### 2. The tool is not very intuitive and has an countless challenges using and technical difficulties. **Rating:** 2.0/5.0 stars **Reviewed by:** Regina P. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about WalkMe?** Being about to build customized change management communications. **What do you dislike about WalkMe?** When building sometimes the features and functionalities do not work properly. **What problems is WalkMe solving and how is that benefiting you?** Implementing change communication for awareness. **Official Response from Tony Burton:** > Hi Regina, Thank you for providing us with your feedback. We take comments very seriously and use them to help us improve our product for our customers. I’m sorry to hear that we are letting you down. I have forwarded your comments to your Customer Success Manager for direct follow-up with you to learn more about which features and functionalities are causing you difficulty. Please look for a response from your customer success team to learn more about your concerns. Thank you, Tony Burton, WalkMe ### 3. Good tool when it actually works.... **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about WalkMe?** Flexibility to create walk-throughs and customer facing assets to support new feature releases, share important communications and understand what features users are interacting with in our product. **What do you dislike about WalkMe?** Support team is extremely slow to respond with resolutions for critical bugs. When I try to contact my client success manager for help, I'm told that if she responds I'll be billed for professional services hours. I often feel stuck and helpless when encountering major issues, such as session playbacks not being available, due to lack of response, support tickets being assigned and re-assigned from team to team. Managing my walkme support tickets has become a full time job and is not time well spent. **What problems is WalkMe solving and how is that benefiting you?** helping users on-board in product, understanding user behaviors with product features, anticipate issues or bugs ## WalkMe Discussions - [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) - 3 comments, 2 upvotes - [View WalkMe pricing details and edition comparison](https://www.g2.com/products/walkme/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A11%3A36+-0500&secure%5Bsession_id%5D=78c972a7-65ce-4072-a2e9-7a759e3a766a&secure%5Btoken%5D=180b8db19bea9bdb0383adbc10b18450d7099b6da80db2d1f618ee242d3bcf98&format=llm_user) ## WalkMe Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Axis](https://www.g2.com/products/axis/reviews) - [LeaseAccelerator](https://www.g2.com/products/lease-accelerator/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [SAP Sustainability Control Tower](https://www.g2.com/products/sap-sustainability-control-tower/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## WalkMe Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Identification** - Demographics - User Segmentation - Geolocation - Predictive Analytics **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Summarization **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Activity Dashboard - User Path Tracking - User Activity History - Multi-Channel Attribution - In-App Events Tracking **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions - Engagement Tracking - Uninstall Tracking - Conversion Tracking - Location Tracking - ROI Tracking - Retention Tracking - Visitor Tracking - Behavior Tracking - Revenue Tracking **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Additional Functionality** - Monitoring - Push Notifications - Access Controls/Permissions - Campaign Management - Data Modeling - Funnel Analysis - For Marketers - Single Sign On - Workflow Management - Customer Experience Management - Trend Analysis - Mobile Access - Third-Party Integrations - Alerts/Escalation - Data Import/Export - Collaboration Tools - Session Recording - Data Visualization - Root Cause Analysis - Drag & Drop - Performance Metrics - Generative AI - Cohort Analysis - Issue Management - Compliance Management - Heatmaps - Customizable Branding - Search/Filter - AI Copilot - Event Triggered Actions - API - Reporting/Analytics - A/B Testing **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation **Variation Testing** - A/B Testing - WYSIWYG Editor - Conversion Goal - Percentage of Traffic - Confidence Level - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top WalkMe Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (538 reviews)