Link copied to clipboard

# WalkMe vs Whatfix Comparison - What are their main differences?

Share
[
Export
](/compare/walkme/whatfix/export.csv)

WalkMeWhatfix[+ Add Product](#)

Reviews

**WalkMe** [

4.5/5(582)

](https://www.g2.com/products/walkme/reviews#reviews)

**Whatfix** [

4.5/5(561)

](https://www.g2.com/products/whatfix/reviews#reviews)

Pricing

**WalkMe**
Free Trial

No pricing available

**Whatfix**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**WalkMe**
3 months

Based on 22 responses

**Whatfix**
3 months

Based on 10 responses

Return on Investment

**WalkMe**
15 months

Based on 19 responses

**Whatfix**
10 months5 months sooner

Based on 6 responses

Perceived Cost

**WalkMe**
$$$$$

**Whatfix**
$$$$$

Average Discount

**WalkMe**
11%

**Whatfix**
12%1% more

 ![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe")

 ![Whatfix](https://images.g2crowd.com/uploads/product/hd_favicon/518ca873424949e1f6e1bbb6d22fa697/whatfix.svg "Whatfix")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**WalkMe**
[
Ease of Use (84)
](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526790&qs=pros-and-cons#reviews)[
Helpful (54)
](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1524103&qs=pros-and-cons#reviews)[
Learning Curve (34)
](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1526628&qs=pros-and-cons#reviews)[
Complexity (24)
](https://www.g2.com/products/walkme/reviews?filters%5Bsentiment_snippet%5D=1523963&qs=pros-and-cons#reviews)

**Whatfix**
[
Ease of Use (75)
](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743264&qs=pros-and-cons#reviews)[
Customer Support (58)
](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1744046&qs=pros-and-cons#reviews)[
Learning Curve (26)
](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1743327&qs=pros-and-cons#reviews)[
Time-Consuming (18)
](https://www.g2.com/products/whatfix/reviews?filters%5Bsentiment_snippet%5D=1742503&qs=pros-and-cons#reviews)

Integrations

**WalkMe**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a7153f1ef9fa15f5ddf7c4fd146185de/axis.gif "Product Avatar Image")

Axis

](https://www.g2.com/products/axis/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_66ffd4f613df56e55725c99cfdab848f/salesforce-b2c-commerce.jpg "Product Avatar Image")

Salesforce B2C Commerce

](https://www.g2.com/products/salesforce-b2c-commerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image")

Salesforce Platform

](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image")

Salesforce Sales Cloud

](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[
View all
](https://www.g2.com/products/walkme/integrations)

**Whatfix**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e435b566b16abd9107c4a6ab1272a42/gep-quantum-intelligence.png "Product Avatar Image")

GEP Quantum Intelligence

](https://www.g2.com/products/gep-quantum-intelligence/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6905e7eda2501c6f7a0c15c4031cdef8/guidewire-insurancesuite.png "Product Avatar Image")

Guidewire

](https://www.g2.com/products/guidewire-insurancesuite/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[
View all
](https://www.g2.com/products/whatfix/integrations)

Screenshots

**WalkMe**
 ![WalkMe screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1331479/Frame-210632.png)

**Whatfix**
 ![Whatfix screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/88186/in-app-guidance-new.gif)

Ratings

Meets Requirements

**WalkMe**

8.8

8.8501

**Whatfix**

8.8

8.8370

Ease of Use

**WalkMe**

8.4

8.4511

**Whatfix**

8.6

8.6457

Ease of Setup

**WalkMe**

8.2

8.2419

**Whatfix**

8.3

8.3404

Ease of Admin

**WalkMe**

8.3

8.3373

**Whatfix**

8.5

8.5294

Quality of Support

**WalkMe**

8.9

8.9493

**Whatfix**

9.7

9.7370

Has the product been a good partner in doing business?

**WalkMe**

8.9

8.9371

**Whatfix**

9.5

9.5292

Product Direction (% positive)

**WalkMe**

9.0

9.0481

**Whatfix**

9.7

9.7350

Features

Digital Adoption Platform[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.4

377

8.3

267

User Analysis

Survey Implementation

7.9

289

8.0(won by 0.1)

156

Data Analysis

8.1(tied score)

321

8.1(tied score)

174

Real-Time Data

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

User Support

User Segmentation

8.6(won by 0.4)

316

8.2

167

Multi-Language Support

7.7

253

8.0(won by 0.3)

144

Behavior-responsive Messaging

8.0(tied score)

261

8.0(tied score)

143

Walkthrough Type

Audio-visual Walkthroughs

8.0

269

8.5(won by 0.5)

166

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Text Bubble Walkthroughs

9.1(won by 0.1)

320

9.0

194

Platform Basics - Digital Adoption Platform

Integration

8.4(won by 0.2)

58

8.2

44

Communications

9.3(won by 0.5)

71

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.8

61

Analytics - Digital Adoption Platform

Analytics

8.7(won by 0.3)

56

8.4

49

Reporting/Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Functions - Digital Adoption Platform

Customer self-service

9.0(won by 0.3)

56

8.7

57

In-app guidance

9.5(won by 0.4)

80

9.1

84

Contextual Guidance

Not enough data

Not enough data

Agentic AI - Digital Adoption Platform

Adaptive Learning

7.0

34

7.1(won by 0.1)

28

Asynchronous Learning

Not enough data

Not enough data

Blended Learning

Not enough data

Not enough data

Self-paced Learning

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

In-App Training

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Launch Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

API

Not enough data

Not enough data

User Onboarding

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Data Quality Control

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Employee Onboarding

Not enough data

Not enough data

Self Service Tools

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Creation

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.0

227

7.7

182

Generative AI

AI Text Summarization

7.6(tied score)

98

7.6(tied score)

51

Self-Service Experience

Knowledge Base

8.4

203

8.9(won by 0.5)

151

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Searchable Articles

8.3

201

8.8(won by 0.5)

144

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Community Forums

8.2(tied score)

195

8.2(tied score)

95

Mobile Optimization

6.7

138

7.0(won by 0.3)

68

Personalization

8.1

172

8.2(won by 0.1)

84

Self-Service Platform

Branding

8.4

175

8.6(won by 0.2)

93

Automation

8.2(won by 0.1)

180

8.1

89

Artificial Intelligence

7.1

139

7.6(won by 0.5)

77

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Integrations

7.6

160

8.0(won by 0.4)

90

Agentic AI - Customer Self-Service

Autonomous Task Execution

8.3(won by 1.2)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.1

13

Multi-step Planning

8.6(won by 1.3)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

13

Cross-system Integration

8.3(won by 1.5)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.8

13

Adaptive Learning

8.3(won by 1.2)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.1

14

Natural Language Interaction

8.3(won by 1.5)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.8

12

Proactive Assistance

7.6

12

7.9(won by 0.3)

14

Decision Making

8.2(won by 0.9)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

14

Mobile App Analytics[Hide 59 FeaturesShow 59 Features](javascript:void(0);)

8.1

22

Not enough data

User Identification

Demographics

7.4(won by default)

17

Not enough data

User Segmentation

8.5(won by default)

19

Not enough data

Geolocation

8.0(won by default)

14

Not enough data

Predictive Analytics

Not enough data

Not enough data

Tracking & Reporting

Custom Event Tracking

8.6(won by default)

18

Not enough data

Real-Time Insights

8.2(won by default)

19

Not enough data

Attribution

8.0(won by default)

16

Not enough data

Activity Dashboard

8.3(won by default)

20

Not enough data

User Path Tracking

7.8(won by default)

18

Not enough data

User Activity History

8.1(won by default)

18

Not enough data

Multi-Channel Attribution

Not enough data

Not enough data

In-App Events Tracking

Not enough data

Not enough data

Metrics

Engagement

8.4(won by default)

18

Not enough data

Exit Tracking

8.1(won by default)

17

Not enough data

Retention

8.1(won by default)

18

Not enough data

Return

8.2(won by default)

16

Not enough data

Conversions

8.1(won by default)

17

Not enough data

Engagement Tracking

Not enough data

Not enough data

Uninstall Tracking

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Revenue Tracking

Not enough data

Not enough data

Additional Functionality

Monitoring

Not enough data

Not enough data

Push Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Data Modeling

Not enough data

Not enough data

Funnel Analysis

Not enough data

Not enough data

For Marketers

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Session Recording

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Root Cause Analysis

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Cohort Analysis

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Product Analytics[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

Not enough data

7.8

61

Product Analytics

Account-Level Analytics

Not enough data

8.1(won by default)

51

User-Level Analytics

Not enough data

8.2(won by default)

53

Segmentation

Not enough data

7.8(won by default)

48

Funnels

Not enough data

7.6(won by default)

46

Alerts

Not enough data

7.5(won by default)

46

Multi-Product Analytics

Not enough data

7.2(won by default)

42

User Scoring

Not enough data

7.0(won by default)

36

Integrations

Not enough data

7.4(won by default)

43

Usage Tracking/Analytics

Not enough data

Not enough data

Agentic AI - Product Analytics

Autonomous Task Execution

Not enough data

8.1(won by default)

6

Cross-system Integration

Not enough data

7.7(won by default)

5

Adaptive Learning

Not enough data

8.0(won by default)

5

Proactive Assistance

Not enough data

8.6(won by default)

6

Machine Learning

Not enough data

Not enough data

Behavioral Analytics - Product Analytics

Multi-Product Analytics

Not enough data

Not enough data

User level Analytics

Not enough data

Not enough data

Account level Analytics

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Funnels

Not enough data

Not enough data

Platform Infrastructure - Product Analytics

Cross System integrations

Not enough data

Not enough data

Alerts

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

AI driven optimization - Product Analytics

User scoring

Not enough data

Not enough data

Adaptive learning

Not enough data

Not enough data

Automated insights

Not enough data

Not enough data

Autonomous task execution

Not enough data

Not enough data

Additional Functionality

Conversion Tracking

Not enough data

Not enough data

Funnel Analysis

Not enough data

Not enough data

Product Data Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Cohort Analysis

Not enough data

Not enough data

Session Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Interactive Reports

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

ServiceNow Store Apps[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

9.9

8

Not enough data

ServiceNow Apps

ServiceNow Integration

10.0(won by default)

7

Not enough data

Value

9.8(won by default)

7

Not enough data

Agentic AI - ServiceNow Store Apps

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Mobile Analytics[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

8.2

19

Not enough data

Metrics

Engagement

8.4(won by default)

18

Not enough data

Exit Tracking

8.1(won by default)

17

Not enough data

Retention

8.1(won by default)

18

Not enough data

Return

8.2(won by default)

16

Not enough data

Conversions

8.1(won by default)

17

Not enough data

Engagement Tracking

Not enough data

Not enough data

Uninstall Tracking

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Visitor Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Revenue Tracking

Not enough data

Not enough data

Mobile App Optimization[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

8.2

26

Not enough data

Variation Testing

A/B Testing

7.9(won by default)

16

Not enough data

WYSIWYG Editor

8.3(won by default)

20

Not enough data

Conversion Goal

8.1(won by default)

18

Not enough data

Percentage of Traffic

7.9(won by default)

21

Not enough data

Confidence Level

8.1(won by default)

21

Not enough data

Multivariant Testing

8.5(won by default)

17

Not enough data

Reporting

Segmentation

8.1(won by default)

23

Not enough data

Reports and Dashboards

8.2(won by default)

24

Not enough data

Personalization

Standard Targeting

8.4(won by default)

22

Not enough data

Custom Targeting

8.1(won by default)

21

Not enough data

Data Segmentation

8.1(won by default)

19

Not enough data

Administration

API / Integrations

7.4(won by default)

18

Not enough data

QA Testing

8.1(won by default)

19

Not enough data

Performance and Reliability

8.2(won by default)

24

Not enough data

User, Role, and Access Management

8.6(won by default)

24

Not enough data

Show 1 feature category with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe")](https://www.g2.com/products/walkme/reviews)

WalkMe

Small-Business(50 or fewer emp.)

12.1%

Mid-Market(51-1000 emp.)

27.5%

Enterprise(\> 1000 emp.)

60.5%

[![Whatfix](https://images.g2crowd.com/uploads/product/hd_favicon/518ca873424949e1f6e1bbb6d22fa697/whatfix.svg "Whatfix")](https://www.g2.com/products/whatfix/reviews)

Whatfix

Small-Business(50 or fewer emp.)

16.9%

Mid-Market(51-1000 emp.)

36.6%

Enterprise(\> 1000 emp.)

46.5%

Small-Business

(50 or fewer emp.)

12.1%

16.9%

Mid-Market

(51-1000 emp.)

27.5%

36.6%

Enterprise

(\> 1000 emp.)

60.5%

46.5%

Reviewers' Industry

[![WalkMe](https://images.g2crowd.com/uploads/product/hd_favicon/726107df2b6d2cf44d2fce88f5ce93c6/walkme.svg "WalkMe")](https://www.g2.com/products/walkme/reviews)
WalkMe

Computer Software

11.4%

Financial Services

7.9%

Information Technology and Services

7.7%

Hospital & Health Care

5.2%

Insurance

4.3%

Other

63.4%

[![Whatfix](https://images.g2crowd.com/uploads/product/hd_favicon/518ca873424949e1f6e1bbb6d22fa697/whatfix.svg "Whatfix")](https://www.g2.com/products/whatfix/reviews)
Whatfix

Computer Software

14.4%

Information Technology and Services

13.7%

Financial Services

3.8%

Insurance

3.6%

Banking

3.4%

Other

61.1%

FAQs

## WalkMe vs Whatfix FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between WalkMe vs Whatfix?

WalkMe and Whatfix are both highly rated Digital Adoption Platforms with near-identical G2 scores, but WalkMe's top-cited strength is its flexibility, while Whatfix is most praised for ease of use.

| [WalkMe](https://www.g2.com/products/walkme/reviews) | [Whatfix](https://www.g2.com/products/whatfix/reviews) |
| --- | --- |
| 4.5/5 (573 reviews) | 4.5/5 (549 reviews) |
| Enterprise | Enterprise |
| 8.1 | 8.2 |
| 8.8 | 9.7 |
| Flexibility | Ease of Use |

### How do the pricing models of WalkMe and Whatfix compare?

Whatfix is rated higher for value, with a stronger Price/Cost satisfaction score than WalkMe.

- **WalkMe:** In recent reviews, several buyers cite WalkMe's pricing as a challenge, especially for mid-market and smaller organizations, though many note the platform delivers strong ROI when fully utilized.
- **Whatfix:** Reviewers highlight Whatfix as offering strong value, with positive sentiment around its pricing and cost-effectiveness, though some mention higher costs for advanced features.
- **Switching reasons:** Recent reviews mention switching to Whatfix for better value and support, particularly when cost is a primary concern.

### What are the best alternatives to WalkMe and Whatfix?

The top 3 alternatives to WalkMe and Whatfix are Fin, Pendo, and Usetiful.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [WalkMe](https://www.g2.com/products/walkme/reviews) | 4.5/5 (573 reviews) | Enterprise | Pricing can be challenging for mid-market and smaller organizations | Flexibility |
| [Whatfix](https://www.g2.com/products/whatfix/reviews) | 4.5/5 (549 reviews) | Enterprise | Strong value, though advanced features may increase cost | Ease of Use |
| [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | — |
| [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) | 4.4/5 (1808 reviews) | Mid-Market | — | — |

### Which Digital Adoption Platform features should I prioritize when comparing WalkMe and Whatfix?

Buyers should prioritize ease of use, quality of support, analytics and insights, onboarding and training, and value when comparing WalkMe and Whatfix.

- **Ease of Use:** WalkMe 8.4, Whatfix 8.6; 91 all-time mentions for WalkMe, 75 for Whatfix.
- **Quality of Support:** WalkMe 8.8, Whatfix 9.7; 56 all-time mentions for WalkMe, 58 for Whatfix.
- **Analytics and Insights:** WalkMe 34 all-time mentions, Whatfix 20 all-time mentions.
- **Onboarding and Training:** WalkMe 50 all-time mentions for training, Whatfix 40.
- **Value:** Whatfix 24 all-time mentions, WalkMe —.

### What are the pros and cons of WalkMe vs Whatfix?

WalkMe's headline strength is flexibility, while Whatfix is most praised for ease of use and value.

- **WalkMe strengths:** Flexibility (top-cited), 91 all-time mentions for ease of use, 56 for customer support, 52 for features, 50 for training, 47 for guidance, 45 for intuitive design, 36 for easy setup, 34 for insights, 33 for efficiency.
- **WalkMe trade-offs:** 39 all-time mentions for learning curve, 28 for complexity, reviewers note maintenance effort and higher pricing as challenges, especially for mid-market and smaller organizations.
- **Whatfix strengths:** Ease of use (top-cited), 75 all-time mentions for ease of use, 58 for customer support, 54 for helpfulness, 48 for features, 48 for positive experience, 40 for training, 31 for simplicity, 29 for intuitive design, 24 for value, 22 for efficiency, 20 for analytics.
- **Whatfix trade-offs:** 26 all-time mentions for learning curve, 18 for limitations, 18 for time-consuming setup or maintenance, 16 for complexity, some reviewers mention advanced features can increase cost.

### Is WalkMe or Whatfix better for small businesses?

Fin is the top-rated alternative for small businesses, while both WalkMe and Whatfix primarily serve the enterprise segment.

- **WalkMe:** Largest reviewer segment is Enterprise; reviewers note WalkMe's pricing and complexity can be challenging for smaller organizations.
- **Whatfix:** Largest reviewer segment is Enterprise; reviewers highlight Whatfix's ease of use and value, but advanced features may increase cost for small businesses.

### Which Digital Adoption Platform platform has better integrations?

WalkMe and Whatfix are at parity for integrations, with both products supporting integrations but limited reviewer-cited specifics.

- **WalkMe:** SAP Ariba is mentioned in recent reviews as an integration point.
- **Whatfix:** No specific third-party integrations are cited in recent reviews.

### How do WalkMe and Whatfix compare on customer support?

Whatfix is rated higher for Quality of Support, with a 0.9-point advantage over WalkMe (9.7 vs 8.8).

- **WalkMe:** 56 all-time mentions for customer support; reviewers describe support as responsive and helpful, though a few note slower response times for urgent issues.
- **Whatfix:** 58 all-time mentions for customer support; reviewers consistently praise Whatfix for "white glove" support, fast response, and strong partnership throughout deployment and adoption.

### Which is easier to implement, WalkMe or Whatfix?

Whatfix and WalkMe score within 0.1 points on Ease of Setup (8.2 vs 8.1), indicating near parity.

- **WalkMe:** 36 all-time mentions for easy setup; reviewers describe setup as straightforward for basic use cases, but note a learning curve and increased complexity for advanced workflows.
- **Whatfix:** 20 all-time mentions for easy implementation; reviewers highlight a user-friendly setup process, though some mention a steep learning curve for building advanced content and managing large deployments.

### Which product has better Value?

Value is the most frequently mentioned feature, with Whatfix holding a clear advantage in reviewer sentiment.

- **WalkMe:** Value is not a top-cited theme; reviewers note strong ROI when fully utilized but mention higher pricing as a trade-off.
- **Whatfix:** 24 all-time mentions for value; reviewers consistently highlight Whatfix as cost-effective and delivering strong value, with a higher Price/Cost satisfaction score than WalkMe.

Alternatives

**WalkMe Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Pendo](https://images.g2crowd.com/uploads/product/hd_favicon/329b3a8933711abf9a020e59b8c6f792/pendo-io-pendo.svg "Pendo")

[
Pendo
](/products/pendo-io-pendo/reviews)

 ![Appcues](https://images.g2crowd.com/uploads/product/hd_favicon/d9a097bb2961640e22e276d196fba33d/appcues.svg "Appcues")

[
Appcues
](/products/appcues/reviews)

 ![UserGuiding](https://images.g2crowd.com/uploads/product/hd_favicon/d2055ce522043b2d612708060473d539/userguiding.svg "UserGuiding")

[
UserGuiding
](/products/userguiding/reviews)

**Whatfix Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Pendo](https://images.g2crowd.com/uploads/product/hd_favicon/329b3a8933711abf9a020e59b8c6f792/pendo-io-pendo.svg "Pendo")

[
Pendo
](/products/pendo-io-pendo/reviews)

 ![Userpilot](https://images.g2crowd.com/uploads/product/hd_favicon/c91821dbb9e482073f733279827a3ae8/userpilot.svg "Userpilot")

[
Userpilot
](/products/userpilot/reviews)

 ![UserGuiding](https://images.g2crowd.com/uploads/product/hd_favicon/d2055ce522043b2d612708060473d539/userguiding.svg "UserGuiding")

[
UserGuiding
](/products/userguiding/reviews)