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Compare WalkMe and Whatfix 
Featured Products
At a Glance
Market Segments
Enterprise (59.5% of reviews)
Enterprise (44.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
WalkMe
Star Rating
(541)4.5 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeWhatfix
Star Rating
(514)4.6 out of 5
Market Segments
Enterprise (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that WalkMe excels in providing in-app support and self-service learning, which significantly reduces training time and enhances productivity. Users appreciate how it guides them step-by-step through tasks, leading to a smoother onboarding experience.
- Users say Whatfix stands out for its intuitive design and ease of use, making it accessible even for those without a technical background. Reviewers highlight its customizable features, which allow for tailored in-app guidance that meets specific organizational needs.
- According to verified reviews, WalkMe's customer support is highly praised, with users noting the excellent service during implementation and ongoing assistance. This support is seen as a key factor in driving efficient digital adoption across teams.
- Reviewers mention that Whatfix has a strong focus on customer collaboration, with users appreciating the company's commitment to shaping product roadmaps based on client feedback. This partnership approach fosters a sense of reliability and trust among users.
- G2 reviewers highlight that while WalkMe has a solid overall rating, it faces challenges in certain areas like mobile optimization, where users feel it could improve. In contrast, Whatfix offers better mobile support, enhancing the user experience on various devices.
- Users report that both platforms have strong analytics capabilities, but Whatfix edges out slightly in this area, providing users with better insights into user behavior and engagement. This feature is crucial for organizations looking to optimize their digital adoption strategies.
Pricing
Entry-Level Pricing
WalkMe
No pricing availableWhatfix
No pricing availableFree Trial
WalkMe
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.7
471
8.8
349
Ease of Use
8.4
479
8.6
416
Ease of Setup
8.1
388
8.3
365
Ease of Admin
8.3
364
8.5
283
Quality of Support
8.8
466
9.7
349
Has the product been a good partner in doing business?
8.9
362
9.5
282
Product Direction (% positive)
9.0
457
9.8
333
Features by Category
User Identification
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Not enough data
Tracking & Reporting
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Not enough data
Metrics
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Not enough data
User Analysis
7.9
287
8.0
158
8.1
320
8.1
174
User Support
8.6
311
8.2
166
7.7
250
8.0
143
8.0
258
8.0
144
Walkthrough Type
8.0
267
8.5
167
9.1
320
8.9
192
Platform Basics - Digital Adoption Platform
8.4
47
8.3
41
9.0
51
8.8
46
Analytics - Digital Adoption Platform
8.7
46
8.3
43
Functions - Digital Adoption Platform
8.9
48
8.4
44
9.3
52
8.7
52
Agentic AI - Digital Adoption Platform
7.1
33
7.2
29
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
52
Not enough data
7.9
49
Not enough data
7.7
47
Not enough data
7.5
46
Not enough data
7.2
42
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.1
6
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
ServiceNow Apps
10.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.6
98
7.6
51
Self-Service Experience
8.4
201
8.9
149
8.3
200
8.8
143
8.1
192
8.2
95
6.7
137
7.0
68
8.1
171
8.2
84
Self-Service Platform
8.3
174
8.6
91
8.2
179
8.1
89
7.1
137
7.6
77
7.6
158
8.0
90
Agentic AI - Customer Self-Service
8.3
11
7.1
13
8.6
12
7.3
13
8.3
12
6.8
13
8.3
11
7.1
14
8.3
12
6.8
12
7.6
12
7.7
13
8.2
12
7.1
13
Metrics
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Not enough data
Variation Testing
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Not enough data
Reporting
8.1
23
Not enough data
8.2
24
Not enough data
Personalization
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Not enough data
Administration
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Not enough data
Categories
Categories
Shared Categories
WalkMe and Whatfix are categorized as Digital Adoption Platform and Customer Self-Service
Reviews
Reviewers' Company Size
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.9%
Financial Services
8.2%
Information Technology and Services
7.8%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.3%
Computer Software
15.8%
Information Technology and Services
14.0%
Financial Services
3.9%
Insurance
3.7%
Banking
3.3%
Other
59.3%
Discussions
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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