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Compare WalkMe and Whatfix 
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At a Glance
Market Segments
Enterprise (59.6% of reviews)
Enterprise (44.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
WalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeWhatfix
Star Rating
(493)4.6 out of 5
Market Segments
Enterprise (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WalkMe excels in Text Bubble Walkthroughs, achieving a perfect score of 9.0, which reviewers say provides clear and effective guidance. In contrast, Whatfix matches this score but lacks the same level of user feedback highlighting its effectiveness.
- Reviewers mention that Whatfix outshines WalkMe in Quality of Support, scoring 9.7 compared to WalkMe's 8.8. Users appreciate Whatfix's responsive customer service and comprehensive support resources, making it a preferred choice for those needing assistance.
- G2 users highlight WalkMe's superior In-app Guidance with a score of 9.2, which reviewers say enhances user experience significantly. Whatfix, while still effective, scores lower at 8.5, indicating that WalkMe's guidance features are more robust.
- Users on G2 report that Whatfix provides better Mobile Optimization with a score of 7.1, compared to WalkMe's 6.8. Reviewers mention that Whatfix's mobile features are more user-friendly, making it easier to access content on the go.
- Reviewers mention that WalkMe's Analytics capabilities score 8.7, which users say offers detailed insights into user behavior. Whatfix, with a score of 8.5, is still effective but does not provide the same depth of analysis as WalkMe.
- Users say that Whatfix's Knowledge Base is more comprehensive, scoring 8.9 compared to WalkMe's 8.4. Reviewers appreciate the extensive resources available in Whatfix, which they find helpful for self-service and troubleshooting.
Pricing
Entry-Level Pricing
WalkMe
No pricing availableWhatfix
No pricing availableFree Trial
WalkMe
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.7
465
8.8
337
Ease of Use
8.3
473
8.6
407
Ease of Setup
8.1
382
8.3
357
Ease of Admin
8.3
360
8.5
277
Quality of Support
8.8
460
9.7
337
Has the product been a good partner in doing business?
8.9
358
9.5
276
Product Direction (% positive)
9.0
451
9.7
322
Features by Category
User Identification
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Not enough data
Tracking & Reporting
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Not enough data
Metrics
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Not enough data
User Analysis
7.9
286
8.0
156
8.1
320
8.1
172
User Support
8.6
310
8.2
163
7.7
250
8.0
142
8.0
258
8.0
144
Walkthrough Type
8.0
266
8.5
166
9.0
318
8.9
190
Platform Basics - Digital Adoption Platform
8.3
45
8.3
39
8.9
45
8.7
40
Analytics - Digital Adoption Platform
8.6
45
8.4
39
Functions - Digital Adoption Platform
8.8
46
8.2
38
9.2
46
8.5
43
Agentic AI - Digital Adoption Platform
7.0
32
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
ServiceNow Apps
10.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.6
98
7.6
51
Self-Service Experience
8.4
201
8.9
146
8.3
200
8.8
141
8.1
192
8.1
93
6.7
137
7.0
68
8.1
171
8.2
84
Self-Service Platform
8.3
174
8.6
91
8.2
179
8.1
88
7.1
137
7.6
77
7.6
158
8.0
89
Agentic AI - Customer Self-Service
8.3
11
7.1
13
8.6
12
7.3
13
8.3
12
6.8
13
8.3
11
7.1
14
8.3
12
6.8
12
7.6
12
7.7
13
8.2
12
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Not enough data
Variation Testing
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Not enough data
Reporting
8.1
23
Not enough data
8.2
24
Not enough data
Personalization
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Not enough data
Administration
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Not enough data
Categories
Categories
Shared Categories
WalkMe and Whatfix are categorized as Digital Adoption Platform and Customer Self-Service
Reviews
Reviewers' Company Size
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.0%
Discussions
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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