WalkMe Pricing Overview

For 50 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of global users with ‘just in time’ support 24/7. Our biggest challenge is that we are a very small non-profit of ~50 staff based in the center of the US, but our >1,300 members are based in >100 ountries! Their needs and the needs of animals in their care never sleep! WalkMe has provided us an ‘always on’ help center that seamlessly integrated with our SAAS delivery model. Their team supports our small training staff with excellent support and have worked tirelessly to ensure that WalkMe has added value to our product immediately. Review collected by and hosted on G2.com.

Most of the frustrations we have had are related to our own limitations - programming decisions and how our system is designed. The implications to how this relates to WalkMe isn't unique to the tool-set that WalkMe has provided, we have similar issues with automated testing systems too. With WalkMe their team has worked closely with us to see what improvements we can make to our content creation and have navigated adeptly around our idiosyncrasies. Review collected by and hosted on G2.com.

What distinguishes WalkMe is its role as a "GPS" for complex software such as SAP. Rather than forcing employees to endure lengthy, tedious training sessions or sift through PDF manuals, it provides interactive, step-by-step prompts directly on the screen to assist them with tasks in real-time. It essentially "guides the user" during their tasks, making sure they select the correct buttons and input the right data without exiting the application.

The true advantage is the significant increase in efficiency and precision. It addresses the "I can't remember how to do this" issue by offering assistance precisely when needed, significantly reducing the volume of support tickets for your IT team. This allows quicker onboarding for new employees and a smoother transition during system updates, as WalkMe can immediately showcase new features and assist users in navigating altered processes without requiring a formal retraining session. Review collected by and hosted on G2.com.

A major drawback of WalkMe is its expensive price and the technical work needed for upkeep. Although it is promoted as a no-code solution, intricate workflows usually necessitate familiarity with CSS or JavaScript for proper appearance and functionality. Since it operates above your current software, even a small update to your primary system—such as a button shifting slightly or a modification in screen layout—can "break" your WalkMe guides, resulting in a perpetual cycle of fixing issues and performing manual updates.

If not handled with care, the platform may come across as intrusive or cumbersome. If an excess of "SmartTips" or pop-ups shows up simultaneously, they can overcrowd the screen and annoy employees attempting to work efficiently. Moreover, the configuration process is fairly demanding, frequently requiring weeks of preparation and expert knowledge to establish the initial logic correctly, which may prolong the period before you notice a return on your investment Review collected by and hosted on G2.com.