--- title: WalkMe Reviews meta_title: 'WalkMe Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 572 reviews by the users' company size, role or industry to find out how WalkMe works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 572 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # WalkMe Reviews **Vendor:** SAP **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 572 ## About WalkMe WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously. Trusted by global leaders including IBM, Nestlé, ThermoFisher Scientific, and the U.S. federal government, WalkMe turns AI investments into business outcomes. Visit www.walkme.com. ## WalkMe Pros & Cons **What users like:** - Users love the **ease of use** of WalkMe, simplifying complex systems and enhancing user guidance effortlessly. (91 reviews) - Users find WalkMe's **real-time guidance** invaluable for simplifying complex processes and enhancing overall user adoption. (63 reviews) - Users commend WalkMe for its **exceptional customer support** , highlighting quick responses that efficiently resolve issues. (56 reviews) - Users value WalkMe's **intuitive, no-code/low-code platform** , enabling quick builds and rich user guidance for seamless onboarding. (52 reviews) - Users value WalkMe's **effective training capabilities** , enhancing user adoption and reducing the need for extensive support. (50 reviews) - Users appreciate the **ease of learning and excellent support** of WalkMe, enhancing their problem-solving capabilities efficiently. (48 reviews) - Guidance (47 reviews) - Intuitive (45 reviews) - Easy Setup (36 reviews) - Insights (34 reviews) **What users dislike:** - Users find the **learning curve steep** , making training paths less intuitive and harder to navigate effectively. (39 reviews) - Users find WalkMe's setup process **complex and time-consuming** , requiring careful planning and advanced skills for effective implementation. (28 reviews) - Users note a **steep learning curve** with WalkMe, making it challenging to master advanced features efficiently. (21 reviews) - Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. (17 reviews) - Users find WalkMe's **initial setup and maintenance time-consuming** , especially for complex configurations and updates. (17 reviews) - Users experience **delays** with WalkMe, leading to frustration and workflow disruptions in critical situations. (16 reviews) - Users often face **limitations in dynamic element handling** and outdated training content, affecting overall ease of use. (16 reviews) - Slow Performance (16 reviews) - Users find WalkMe's **limited features** hinder effective searching, labeling, and collaboration among developers. (15 reviews) - Users face **poor customer support** with slow response times, leading to frustration during critical issues and complex inquiries. (14 reviews) ## WalkMe Reviews ### 1. WalkMe is a great solution for our organization **Rating:** 4.5/5.0 stars **Reviewed by:** Anne A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about WalkMe?** It's great to bridge the knowledge/traning gap for our team members **What do you dislike about WalkMe?** Could use some more pre-packaged solutions **What problems is WalkMe solving and how is that benefiting you?** Walk-thrus provide step by step instructions for team members for processes they don't use all the time, and may not remember how to successfully complete. Shoutouts provide reminders to team members for actions they need to take Links provide team members a quick way to access important programs and support areas **Official Response from Lacey Butler:** > Hi Anne - firstly, thank you for sharing your experiences! We love to hear that WalkMe is a great solution for your organization, making workflows smoother and more intuitive for everyone and reminding team members to complete necessary actions 🙏 Totally hear your feedback about more pre-built solutions – we recently released several Workflow Accelerators for various systems and are always looking to expand to include new solutions for common workflows 🙌 Thank you again; we look forward to continuing to partner with you as deliver impactful solutions for your team members! ### 2. WalkMe support has been very helpful and eager to assist **Rating:** 4.0/5.0 stars **Reviewed by:** Dena R. | Learning Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about WalkMe?** The support team. Thye were very responsive and helpful. They went out of there way to go above and beyond. **What do you dislike about WalkMe?** It can be very glitchy. I sometimes have to go back and select elements mutliple times. The solutions dont always work right away and I spent time trying to figure out why. **What problems is WalkMe solving and how is that benefiting you?** Help with error rate, speed, clarity. ### 3. Guidance, automation and data all-in-one **Rating:** 4.0/5.0 stars **Reviewed by:** Dom H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about WalkMe?** Display any information, anywhere, on any website. Click on any element and take input from a user or the page to use it in fields or logical conditions. Almost everything can be done with no technical knowledge, get your IT department to roll out a browser extension or add a line to their code and you're off. The built in element selector makes every step a simple click, then its drag and drop for the rest. Also want to mention the support staff who are amazing, some of who are based in Israel and still solving our stupid problems, absolute heroes. **What do you dislike about WalkMe?** With any app that sits on a website, performance is influenced by the underlying system which for us is quites slow. It loads after the page it sits on so if the page gives you quick visuals but doesn't finish loading for a few seconds, your content will look like its arriving late. **What problems is WalkMe solving and how is that benefiting you?** Guidance We have a chatbot on our hr application with guidance for everything you could imagine, if users cant find something they can use the chatbot and we've got keywords set up to find what they're looking for. Automation We have another chatbot showing only for our support staff that lets them input the details the process needs and then its almost fully automated, just stopping for human checks in key areas. Data As well as seeing exactly what has been interacted with (content and page elements) we can run reports for chatbot searches that found no results to discover what needs to be built. ### 4. Workstation is a great onboarding tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Helen F. | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about WalkMe?** It's been a quick learnig curve to learn how to start using and building content for Workstation. We have enjoyed piloting with our user groups and are excited to launch officially very soon. The functionality supports our new employee onboarding journey and the integrations are a powerful feature in the Enterprise Search. I like how the different types of content are availble within Workstation as well as the compatibilty with traditional WalkMe content such as SmartWalkthroughs. **What do you dislike about WalkMe?** Workstation has limited customizable features which doesn't allow for a lot of branding. It is also a little limited with how content can be organized. WalkMe content build has been a little slow for us as there are lot of things that can stop walkthroughs from working correctly. Overall though I'm happy with the way our WalkMe project has been progressing. **What problems is WalkMe solving and how is that benefiting you?** Workstation: Creating a single source of truth for our onboarding journey for new employees coming into the organization. We putting everything a new employee should need in their first few days/weeks into one tool. WalkMe: Ramping up new employees in new processes for our Operations teams. ### 5. Great Product **Rating:** 3.5/5.0 stars **Reviewed by:** Crystal N. | Product Engagement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about WalkMe?** WalkMe is very versatile in what it offers. You can easily set up your users for success by having tips, walkthroughs, videos, articles, etc. **What do you dislike about WalkMe?** The product is geared and marketed towards companies for internal onboarding. They offer a lot of integrations for third-party applications, but those with a custom app and a single-page app geared to external users can support, but there are limitations. Educational content is limited and geared towards internal onboarding using third-party apps. So I will say I do feel disappointed with the limited content for our customer type. **What problems is WalkMe solving and how is that benefiting you?** Quick learning tips and tricks. User-end communication. Digital Adoption. ### 6. Amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about WalkMe?** WalkMe has given us the ability to provide training at the point of need. Previously, new employees learned to use our software by using on-demand training guides and videos. While it worked, we knew that this type of training wouldn't be as effective as real-time, hands-on training. With WalkMe, we were able to give them that style of training. Users can call up guides when/if they need them and get the training directly within the software they were using, without having to reference material in a different location. Feedback from this type of training has been overwhelmingly positive. **What do you dislike about WalkMe?** If you are the one building WalkMe, the learning curve is steep. However, they do have a fantastic implementation crew and training material that will help you get everything set up and running. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is training employees at the point of need and in real time. It's also reducing the number of user errors in the software. ### 7. Great support for a comprehensive product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about WalkMe?** I like the customization options available in WalkMe. The support from Ben and Kris has been appreciated and allowed me to use the tools more efficiently. **What do you dislike about WalkMe?** WalkMe has a pretty steep learning curve. When an interaction doesn't work the way you planned, troubleshoooting can be tricky. **What problems is WalkMe solving and how is that benefiting you?** WalkMe provides in-app support for employees using Guidewire Policy Center and Billing Center. Using smart tips, smart walk-throughs, and shout-outs, agents are able to get information immediately to help them do their jobs without having to track down someone to answer questions. **Official Response from Lacey Butler:** > Thank you for sharing your feedback! We always love to hear how customers are using WalkMe to build impactful solutions for their users – and it sounds like you're *definitely* improving workflows for your agents (I'll be sure to pass the kudos along to Ben & Kris specifically 🙏 ) We understand that WalkMe has a learning curve and that troubleshooting can be nuanced. To help with this, we have capabilities like the Builder Assistant, which allows you to get expert help directly within the product and proactive recommendations to perfect your content – but we're always looking to improve and make the setup and issue resolution process faster, and your feedback helps us do just that :). Lacey Butler, Customer Advocacy @ WalkMe ### 8. Effective and Robust User Friendly Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about WalkMe?** Everyone I have interacted with at WalkMe as been incredibly helpful, kind, and over and above offering to help ensure we resolve issues. This is incredibly important not only with our first experience using WalkMe, setting a positive tone, but moving forward building trust and reassurance. **What do you dislike about WalkMe?** There were some initial calibration/latency issues, however, the entire team was very responsive in working to resolve. **What problems is WalkMe solving and how is that benefiting you?** Solves the problem with user adoption in learning and development training, resources, functionality. WalkMe does a nice job of guiding the user through segmented steps to complete a process or task. **Official Response from Lacey Butler:** > Thank you so much for your kind words about our team at WalkMe! We're thrilled to hear that you've had such a positive experience as you get up and running – and can't wait for our partnership to continue to develop 🙌 We appreciate your patience with the initial calibration issues and are glad our team could resolve them quickly. It's *also* great to know that WalkMe is effectively supporting your learning and development user adoption needs and helping your users navigate processes! ### 9. One of the top DAP tools with great support; spot-on and quick reply to help you **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about WalkMe?** 1) The features such as shoutouts, smart tips (tool tips), surveys, smart walk-throughs to guide users (or even do things for users with auto-step) , ActionBot (so that you can put in some logics and messages to interact with users who would like to chat and be guided through the set of questions or solutions available. 2) It is pretty easy to build and connect or replicate solutions/steps to another build, when required 3) Integration was pretty straight forward - provide the information that you need to the WalkMe team and it will be done for you, including the look-and-feel to customise according to what you want. 4) WalkMe is always looking into how they can improve the tool (latest one is AI related!) The product team is approachable and happy to be challenged with new features if you are able to describe it so that they can look into making that possible! **What do you dislike about WalkMe?** For Ariba, it is not very stable at times as the solution may stop working or slow down due to performance issues for Ariba with Deep UI launched recently, I've updated jQueries and reselect on-screen elements a few times. The performance seems to have improved. Time will tell :) ActionBot has a limited capability (e.g. it can't pass WalkMe Data from one conversation to another). Otherwise, we are using it to resolve a big pain point in the company and it works great. Every tool has their limitations. CSS is what I dislike the most to work on. However, the support team is always there to help if you need some CSS code for your solution. **What problems is WalkMe solving and how is that benefiting you?** Reducing the time required to raise a ticket and get someone on the call to guide users on the "how-to" steps on top of the challenge or telling users where to click; Enhance user experience while introducing how work can be done efficiently without waiting for someone else Enhance control and compliance Increase employee efficiency, accuracy (less manual which may prone to human errors) ### 10. WalkMe Setup in Production Environment **Rating:** 5.0/5.0 stars **Reviewed by:** Jim R. | Sr. Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about WalkMe?** Easy to use and to apply changes as needed **What do you dislike about WalkMe?** So far with my limited experience, I'm not liking how the WalkMe Smartips may move around screens depending on the resolution. **What problems is WalkMe solving and how is that benefiting you?** Haveing had too many issues at this point. Some unexpected results have occured that I can fix on my own. But some needed a WalkMe rep. **Official Response from Lacey Butler:** > Hi Jim, firstly, thank you for sharing your feedback – I'm glad to hear that you're finding WalkMe easily to use and that you're shipping quick solutions to your users 🙌 . Speaking on connecting with a WalkMe team member, I'm going to have someone reach out to you about your SmartTip experiences; there's a way to simplify this and they'll happily walk you through it in real-time :) Thank you again for sharing and for being a customer - we appreciate you! - Lacey Butler, Customer Advocacy @ WalkMe ### 11. Very useful and resourceful digital tool **Rating:** 5.0/5.0 stars **Reviewed by:** Denise L. | Agile Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about WalkMe?** Walkme can help us add last minutes messages or add useful tooltips in our systems, as well as it helps us with some automations and insights! The support team is also great! **What do you dislike about WalkMe?** Sometimes you might need some CSS expertise but the support team can help with this. **What problems is WalkMe solving and how is that benefiting you?** It helping our users with online training, to find resources and with even a bot. **Official Response from Lacey Butler:** > Thank you for sharing your experiences, Denise! It sounds like you're making great use of WalkMe's capabilities, from quickly creating content and adding tooltips to tapping to automation, bots, and analytics 🙌 I'll pass along kudos to our support team too (I'm biased, but I think they're pretty great too!) We appreciate your partnership and look forward to seeing what you create next :) - Lacey Butler, Customer Advocacy @ WalkMe ### 12. Very useful and easy to configure tool. Helps a lot to onboard the users **Rating:** 5.0/5.0 stars **Reviewed by:** Nikola P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about WalkMe?** The best part for me is the flexibility. You can copy previous guides, you ca apply it on many platforms and applications. Its easy to use and easy to integrate. Option to create tutorials and guidelines are great, you can combine them to get an infinitive number of options for yourself. **What do you dislike about WalkMe?** I don't have anything to add as a dislike. **What problems is WalkMe solving and how is that benefiting you?** WalkMe helps me to onboard new users of application. Also, it allows me to easely notify users about new features or any kind of updates and changes on the application **Official Response from Paul Senatori:** > Hello Nikola, Thank you for sharing your positive experience with WalkMe! It's wonderful to hear that the flexibility and ease of use have stood out to you, making the onboarding process smoother for your new application users. Your mention of the infinite options for tutorials and guidelines highlights the versatility of WalkMe, something we’re really proud of. We are thrilled to learn that you don't have any dislikes and that WalkMe has become an integral tool in notifying users about new features and updates. This kind of feedback is invaluable to us. I wish my partner had that many dislikes about me! It's encouraging to know that our tool is making a tangible difference in your day-to-day operations. Rest assured, we will continue to work on making WalkMe even more user-friendly and versatile. Your feedback is a vital part of this process. We’re here for any further assistance you might need, so please don’t hesitate to reach out at reviews@walkme.com for any suggestions or queries. Thanks again, and here’s to continually improving the user onboarding experience together! Warm regards, Paul S. WalkMe Marketing ### 13. Building is a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Ron G. | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about WalkMe?** There have been many improvements to WalkMe over the past year, but I would have to say the ease of build is best! Documenting takes longer than the actual build itself. You can learn the basics very quickly and start building right away. If you get stuck, there are tips on most items to help you out, giving you the information you need to get unstuck quickly. **What do you dislike about WalkMe?** Even with improvements, I find WalkMe Insights to be tricky. Insights is a potent tool, but sometimes, getting it to do what you need and get your desired answers can take some time. A less restrictive custom report tool with end-user terminology could help to make it easier. **What problems is WalkMe solving and how is that benefiting you?** New Feature awareness, optimize end-user time to complete transactions and provide the Sales reps with the information they need when they need it. **Official Response from Paul Senatori:** > Hey Ron, First off, thanks a ton for your feedback on WalkMe. I (Paul Senatori) know a number of WalkMe staffers you've been working with. Of course the immediate review team here is thrilled to hear that you find the building aspect a breeze and it's great to know the quick learning curve and those on-the-go tips have been of value to you and your team. We appreciate your input regarding WalkMe Insights. We want it to be as user-friendly as the overall WalkMe platform, and your feedback about a more intuitive custom reporting capabilities is duly noted, and on its way to product management who will certainly look into this. We truly value suggestions that help us improve. Remember, our team at reviews@walkme.com is always here to assist you with any queries or concerns. Thank you again, and here’s to making the most of WalkMe! Best wishes, WalkMe Marketing ### 14. WalkME Wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Sonya J. | Se Learning Experience Designer, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about WalkMe?** In the L&D world, speed and content accuracy are at the forefront of this everchanging world we live in, and WalkMe gives us the capability to keep up. **What do you dislike about WalkMe?** Some of the capabilities we need are slow to come to fruition, but we are heard and know prioritization exists in all agile environments. **What problems is WalkMe solving and how is that benefiting you?** It is reducing the number of tickets our customers submit and for the associates that are contacted about troubleshooting. It is allowing us to reduce development time as LxDs. And it allows us to be quicker in marketing with the tools and updates needed as a Fintech. **Official Response from Lacey Butler:** > Thank you for sharing your experiences and for you positive feedback, Sonya! We think you're pretty wonderful too :). The best part of our day is hearing - and learning - about how our customers are driving business value with their WalkMe solutions, and it sounds like you've got a hat trick going with yours: fewer support tickets and better experience for customers and employees, faster development time, *and* an ability to quickly communicate and educate users about new tools and industry updates. We're also glad to hear that you feel heard and understand our prioritization model with regard to new capabilities and enhancements, and we hope you continue to share new ideas with us directly and via the WalkMe World community 🙏 See you in the forums soon! Lacey Butler, Customer Advocacy & Storytelling @ WalkMe ### 15. Essential digital adoption tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about WalkMe?** Wide variety of features to create contents, easy to use, immediate impact on the products without depending on develeopment effort, efficient tool for data analytics, and great customer support. **What do you dislike about WalkMe?** It's unreliable sometimes as things don't function as expected, and I wish it's easier to find help docs directly related with issues. **What problems is WalkMe solving and how is that benefiting you?** With WM Editor, I use the tool to create contents to guide customers with new feature release, how-to-guide, help menu and multi-purpose banner. With WM Insight, I use the tool to set up analytics to track and measure product performance. ### 16. Using WalkMe for Travel **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about WalkMe?** There are many functions that can be used to point out different things or walk thru the workflow. **What do you dislike about WalkMe?** Some of the smart tip features do not interact well with the UI all of the time. **What problems is WalkMe solving and how is that benefiting you?** Newer travel agents can be guided by WalkMe instead of having to look in various resources. ### 17. WalkMe Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about WalkMe?** Easy to use. Most of the features are intuitive. Low/No code involved for many of the solutions. **What do you dislike about WalkMe?** Need better searching capabilities and labeling/tagging features. **What problems is WalkMe solving and how is that benefiting you?** "In the moment" immediate guidance for users. Also helps with low/no code solutions to save time for application developers. **Official Response from Lacey Butler:** > Thank you for your review! We're thrilled to hear that you find WalkMe easy and intuitive to use – and that you're freeing up time for your development team *and* delivering real-time guidance to your users (wins all around) :) With regard to labeling and tagging capabilities, we've recently released a content tagging capability that lets you tag content with specific workflows / processes, report specifically on that content, and more easily understand how your WalkMe content impacted the process. But, we're always keen to improve, so we welcome any and all feedback – and if you have additional ideas for how we can improve search and/or tagging to make your experience even better, you can always post a new Product Idea in the WalkMe Community! Thanks you again for sharing your experience! Lacey Butler - Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 18. Walkme best user guide for new joineee **Rating:** 5.0/5.0 stars **Reviewed by:** Lachhekumar N. | Technical Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about WalkMe?** Walkthrough, auto click, smart tips and easy to use editor. Startup menu and shoutout popup to guid user. **What do you dislike about WalkMe?** we can use custom jquery content, the selector is not much useful sometime. Looping of element is not possible in walkme. **What problems is WalkMe solving and how is that benefiting you?** Walkme helped support executive to understand the process and flow of application. Walkthrough autoclick imporived performance of the executive. The form validation feature reduced human error by around 50% Help call reduction by 60% Training hour reduced by 70% User performance incrased by 35% **Official Response from Lacey Butler:** > Hi Lachhekumar - firstly, congratulations on the impact you're having with your WalkMe solutions! We love to hear that you're making use of various capabilities and find the Editor easy to use – and thank you for sharing areas where we may improve. You're also always welcome - and encouraged! - to share product ideas and feedback in the Community :). ### 19. Reduce adoption time as new users are onboarded to a new or existing application. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about WalkMe?** We have been utilizing WalkMe to support our Guidewire and Salesforce applications for several years. We have seen great benefits with the Smart WalkThru functionality. Not only for initial onboarding, but as we continue to add new content for functionality that is urtilized on a less frequent basis. Users can access the Smart WalkThru builds from the WalkMe Menu launcher as needed. The WalkMe menu also provide links to support documentation, our support log, and training videos. The support team values the Insights generated by WalkMe. We monitor the number of Smart WalkThru interactions monthly. Over the last 6 months there were approximately 2800 interactions utilizing 137 different Smart WalkThrus on one application. This accounts for approximately 467 hours of time saved by our users (based on 10 minutes of savings per interaction). **What do you dislike about WalkMe?** It takes time to become a proficient WalkMe builder. JQuery code can be cumbersome. We had some difficulty for a period of time having a consistent Customer Success partner assigned to our account. Once Andrew Donges was designated as of June of 2023 the customer support and partnership improved significantly. **What problems is WalkMe solving and how is that benefiting you?** It has been primarily utilized to reduce the adoption time as new users are onboarded to the Guidewire platform. It has helped with onboarding and training users. Smart WalkThrus, and SmartTips provide self help to our users reducing support time needed. ShoutOuts are utilized monthly to communicate release items and other important announcements. ### 20. Excellent product and team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about WalkMe?** It's well-received by users and offers a lot of solutions for our complex software, complete with useful analytics. The team at WalkMe is A+ across the board. Responsive, engaged, and doing everything they can to facilitate a partnership and set us up for success. **What do you dislike about WalkMe?** Becoming a builder is not as easy as it seems if you have a complicated site with extensive audience segmentation and in which element selection is not so straightforward. I'm far more dependent on the solutions engineer than I expected to me at this time. **What problems is WalkMe solving and how is that benefiting you?** Onboarding to new features and processes by way of self-service help rather than calling client support. We are documentation-heavy and plan to replace that with interactive experiences instead. **Official Response from Ofir Bloch:** > Thank you so much for sharing your experience and the kind words about our team and product. It's fantastic to hear that WalkMe is helping streamline your processes and enhance user onboarding. We understand that every implementation journey is unique and appreciate your insights into navigating WalkMe's capabilities. It's great to hear that you're finding value in the solutions and support our team provides. We'd love to invite you to further engage with our community. Whether it's joining user groups, sharing insights in forums, or participating in our monthly events, there's a wealth of knowledge and experiences waiting to be explored. These interactions offer practical tips and deepen connections with peers who might be on similar journeys. Please remember, our team is here for you, happy to support and ensure your continued success with WalkMe. Don't hesitate to reach out for any assistance or to share more about how we can support your journey. Best, Ofir Bloch VP, Corporate Marketing, WalkMe ### 21. WalkMe Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about WalkMe?** The speed, flexibility and effectiveness of WalkMe is truly impressive. It gives us the ability to quickly deploy a solution to our platform, that would normally take cycles of time on a product roadmap. My favorite part about WalkMe is surprising our business partners with the solutions we create. **What do you dislike about WalkMe?** At times it can be difficult to build in some areas of our platform. These challenges require more time to investigate but can usually be resolved. **What problems is WalkMe solving and how is that benefiting you?** WalkMe has helped us solve a wide variety of problems. WalkMe is being used to provide on screen guidance, prompts and launchers to help learners navigate and learn our platform. We have been able to use WalkMe to help users be more compliant with standardized processes. Through the use of WalkMe's Shoutouts we have been able to clearly communicate and remind agents of important updates. It has allowed us to reduce email and provide agents with just information in an effective manner. WalkMe has also given us the abilty to do A/B testing and track user data. ### 22. Support is very heplful **Rating:** 5.0/5.0 stars **Reviewed by:** Agustín Alejandro F. | Frontend/DAP Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about WalkMe?** Ease of use, user friendliness and that the customer support takes special attention to your request. **What do you dislike about WalkMe?** It has limitations on certains specific things **What problems is WalkMe solving and how is that benefiting you?** Onboarding processess ### 23. Experience with WalkMe over a span of 6 months. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2023 **What do you like best about WalkMe?** We are using WalkMe for Salesforce and it is very useful to the agents using salesforce as everyone knows it is bit difficult to use salesforce at first. The most helpful feature of WalkMe is it provides a Smart Walk thrus that we can create for specific processes and user can get a step by step guide to complete the process. **What do you dislike about WalkMe?** WalkMe sometimes behave bit strange while developing the content. Usually we have to select the element on which we want walkMe content to be visible. But sometimes even after selecting the element WalkMe content is not visible on the element or if visible it gets attached to some other element. **What problems is WalkMe solving and how is that benefiting you?** The business problem that WalkMe is solving is : For new agents on Salesforce it is bit difficult to get going with the processes or understading the salesforce platform. WalkMe as a DAP tools solves the problem of user onboarding by giving them training on salesforce paltform and also provide a step by step guidance to complete the processes. ### 24. The MUST HAVE TOOL to enhance the user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Estelle H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about WalkMe?** Analytics that help shape further developments to make the user experience even better It makes the often challenging task of change mnagement much easier **What do you dislike about WalkMe?** It's working for us right now, so nothing yet! **What problems is WalkMe solving and how is that benefiting you?** WalkMe is helping us to facilitate change much easier than before, it allows us to smooth out contensious steps, so the end user has a seamless and enjoyable experience. **Official Response from Lacey Butler:** > Estelle, thank you for taking the time to share your experiences! We know change - whether it's a new system or continuously evolving processes - is a big undertaking, and we're happy to hear that WalkMe solutions (and analytics!) are helping simplify change management for you *and* your users:) ### 25. Digital adoption platform to simplify user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about WalkMe?** WalkMe is user-friendly, both for end-users and administrators. Creating and managing walkthroughs and other content is straightforward, even for non-technical users. **What do you dislike about WalkMe?** WalkMe is relatively expensive. The addition of WalkMe overlays and guidance can impact the performance of the underlying software application. **What problems is WalkMe solving and how is that benefiting you?** WalkMe can automate repetitive tasks and processes, allowing users to focus on more strategic activities. This helps to reduce errors and increase efficiency. ### 26. WalkMe has successful for our organization providing help text and guidance. **Rating:** 5.0/5.0 stars **Reviewed by:** Staci P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about WalkMe?** The smarttips and the walkthrus, I believe they are easy to understand and provide guidance. **What do you dislike about WalkMe?** The selection of elements when building can be frustrating. **What problems is WalkMe solving and how is that benefiting you?** Allowing users to be self-sufficent without having to call the service desk. ### 27. Great product with an excellent Support team to back it up. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about WalkMe?** - Speedy replies from customer support - It has many use cases (surveys, reporting, user documentation, etc) - Robust documentation **What do you dislike about WalkMe?** I would love to see more configurable surveys, e.g., create your own survey type. **What problems is WalkMe solving and how is that benefiting you?** Digital adoption, and data collection. **Official Response from Lacey Butler:** > Thank you so much for taking the time to share your feedback – and we're thrilled to hear that you're having such positive experiences with the product *and* our support teams 🎉 (I'll be sure to pass this note along to our support folks :)) It sounds like you're making great use of various WalkMe capabilities – and we're continually improving the product to deliver an even better experience. Regarding your comment about more Survey options, our Product teams actively monitor the Community "Ideas" section, so I definitely encourage you to post this there if you haven't done so already 💡 Thank you again for sharing and for being a customer! Lacey Butler, Customer Advocacy @ WalkMe ### 28. Revenue Operations finding a lot of ways to use Walkme's DAP to drive value! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about WalkMe?** Walkme can help drive efficiency and effectiveness for employees and customers using business systems and applications through tips, guidance and automation. Walkme content and workstation helps with change management, improved ramp time and tech adoption. Walkme is easy to deploy and build meaningful content. It will help reduce IT development costs allowing for IT to refocus resources on high priority items versus system enhancements. Walkme has a broad range of use cases across commercial, operations, backoffice, customer engagement and employee applications. **What do you dislike about WalkMe?** Walkme content must be maintained / updated if it is going to remain relevant and effective. Walkme can support through the services organization but that will increase costs and reduce the ROI if you are also no utilizing an internal team. **What problems is WalkMe solving and how is that benefiting you?** Driving Process efficiency in our CRM and CPQ - guidance and tips saving time and improving onboarding of new reps. Change management - implementing new systems post acquisition. Data accuracy and process adherance - via guidance and smart walkthroughs. Revenue generation - shoutouts for new product launches and recurring revenue attachment. Cost reduction - Walkme Discovery providing valuable insights on application usage. Improving Customer Experience - making it easier for customers to engage with our technology. **Official Response from Paul Senatori:** > Thank you for sharing such a detailed review of your experience with WalkMe! We're thrilled to hear that you've found WalkMe to be a powerful tool in driving efficiency and aiding in change management through its various features and automated guidance. It's wonderful that you've been able to utilize WalkMe for a broad range of use cases, including enhancing sales efficiency and fostering revenue generation. We acknowledge your concern regarding the maintenance of the WalkMe content to keep it relevant and effective. Keeping content fresh and up-to-date is indeed vital to sustaining its effectiveness over time. We are always working on enhancing our platform to make this process as streamlined as possible and to offer options that work for different teams’ resources and capabilities. Thank you for your thoughtful feedback, and we are continually here to support you in getting the most out of WalkMe while maintaining a favorable ROI. We appreciate your partnership and encourage you to reach out anytime at paul.senatori@walkme.com. Thank you again, Paul Senatori, WalkMe Marketing ### 29. I love the possibilities WalkMe offers, but execution is a bit complex **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about WalkMe?** WalkMe is a great tool for a smooth guidence of customer/employees. The possibilities are numerous, you just need to understand the tool and its best practices. **What do you dislike about WalkMe?** WalkMe is a tool with so many possibilites which makes it complex and sometimes impossible to understand or fix elements display or bugs resolution. **What problems is WalkMe solving and how is that benefiting you?** Helping clients understand our digital platform. **Official Response from Lacey Butler:** > Thank you for your feedback! We're glad to hear that you appreciate the vast possibilities WalkMe offers and that you're building impactful solutions for your employees and customers 🎊 However, we recognize that this flexibility to create any solution for all web-based application and use cases introduces some complexity and nuances for each customer. To simplify issues, we have tools like the Builder Assistant, which allows you to get expert help directly within the product, reduce the traditional back-and-forth in support and resolve issues faster, and proactively receive recommendations to perfect your content. If you have any questions, feedback about Builder Assistant (or WalkMe in general!) or would like more details, we're happy to help. - Lacey Butler, Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 30. such a DAP platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Sheila Ruth V. | Enterprise Solutions Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about WalkMe?** Easy console, intuitive, AI, saving time for training, great guidance! **What do you dislike about WalkMe?** I would like to recommend an option to export list of systems from the console. **What problems is WalkMe solving and how is that benefiting you?** Training guidance, SA4HANA within concur, etc. ### 31. Amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about WalkMe?** The solution is relatively easy to learn and use. When there are glitches that I can't figure out. WalkMe support comes to the rescue and offers amazing support. They will dig in and resolve even when the solution isn't readily apparent. **What do you dislike about WalkMe?** Nothing to dislike at the moment ....... **What problems is WalkMe solving and how is that benefiting you?** Making an older application that isn't inheriantly easy to use better. Implementing new workflows and taking advantage of more features of the underlying tool to support Enterprise Architecture. ### 32. A seamless tool for users like me **Rating:** 4.5/5.0 stars **Reviewed by:** Lalduhawmi S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2023 **What do you like best about WalkMe?** I like the following important while using WalkMe: *Integrating it into the webpage is very much seamless. *It can be tailored easily for both experienced users and beginners. *It allows easy content creation and management for creators. *It provides analytical tools for performance evaluation. *It provide easy to use user interface. *Their customer support is also very good. **What do you dislike about WalkMe?** I dislike the following things while using WalkMe: *It requires some adjustments for complex websites. *Initially, implementation of this tool was not easy for me. *WalkMe's support team helps me in issue resolution. **What problems is WalkMe solving and how is that benefiting you?** It helps me in following purposes: *Helping me in boosting digital engagement and self-service on the website. *Using it as a part of onboarding journey for customers for offering a step-by-step guidance. *It has significantly reduced our workload for customer operations and marketing. *We use it for handling daily support queries. *It helps us to simplifies on-screen guidance for new platform introductions. ### 33. Manager, HR Transformation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about WalkMe?** WalkMe is easy to build & test. Content is fully customizable to meet customer needs, including the "look and feel" of the tool. WM Insights is an extremely powerful and valuable component of the tool as it allows for visibility into not only ROI of solutions built but also insight into the requests users are searching to help builders meet end users where they need the help most. **What do you dislike about WalkMe?** At times the tool can be a little glitchy and require more technical intervention than pitched. While identifying elements via "point and click" is sufficient a majority of the time, there is a need for builders to be somewhat tech-savvy to be able to troubleshoot without the assistance of WM. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is helping to promote new system functionality and help end users learn about the tool. We are also utilizing Smart Tips & Validation to help fill gaps in SuccessFactors system functionality to address data quality issues faced previously. **Official Response from Paul Senatori:** > I want to express my sincere gratitude for taking the time to share your valuable feedback on WalkMe. Your insights are incredibly helpful in our mission to continually improve our product and better serve our users. It's fantastic to hear that you appreciate WalkMe's ease of use when it comes to building and testing content. Customizability is at the heart of our platform, and we're pleased to know that you find it adaptable to meet your specific needs, including the "look and feel" of the tool. Your mention of WM Insights is particularly encouraging, as it highlights the power and value it brings to our users in terms of ROI and user insights. We also understand that, at times, you've experienced some technical challenges with the tool. Your feedback regarding the need for builders to have a certain level of technical knowledge is duly noted. We are continually working to improve the user experience and minimize any glitches or technical interventions that may be required. WalkMe is designed to empower organizations like yours, and we're delighted to hear that it's been instrumental in promoting new system functionality and aiding end-users in learning about the tool. It's also great to know that you've found value in Smart Tips & Validation to address data quality issues in SuccessFactors. If you ever encounter technical issues or have further suggestions on how we can enhance your WalkMe experience, please don't hesitate to reach out to me directly at paul.senatori@walkme.com. Your feedback is essential, and we're committed to resolving any challenges you may face. Once again, thank you for your thoughtful review and for being a valued part of the WalkMe community. We look forward to continuing to assist you in achieving your HR transformation goals. Best Regards, Paul Senatori WalkMe Marketing ### 34. Possibilities are infinite **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about WalkMe?** Overall the way the product is set up to overlay over systems is great for more niche systems to still be able to provide automation and training benefits. It seems that possibilities on where you can take it are endless. Also impressed with the ability of novice staff to learn to build on Walkme **What do you dislike about WalkMe?** We are still adapting to making this relevant for more experienced users **What problems is WalkMe solving and how is that benefiting you?** Complex processes and providing learning the in workflow ### 35. A game-changer for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about WalkMe?** My organization has had WalkMe for under a year, and multiple teams have already seen hundreds of thousands of dollars of ROI from their WalkMe implementations. It's been a great way to provide user guidance, improve usability of our existing software, and bring together a lot of resources that were previously scattered across multiple platforms and locations. We are moving towards a world where many of our employees are going to interact with WalkMe daily, and I'm excited for how much more we'll be able to get from our software when that happens. Customer support is also excellent, with a dedicated customer success manager (we love her!) , builder resources, and product help as we need it. **What do you dislike about WalkMe?** Even though WalkMe is marketed as a low-code/ no-code solution, your builders will need to learn about HTML and CSS to really fully harness the tool on certain platforms. The editor also requires training to fully understand and use -- it's not immediately intuitive. If you purchase WalkMe, make sure you have one person (or several people!) who can devote a majority of their time to learning and building content. **What problems is WalkMe solving and how is that benefiting you?** Data accuracy - Some processes in org are error-prone, and WalkMe is helping us validate that users are completing the processes correctly. Resource centralization - We use WalkMe Resources to link out to important reference docs from the menu. Automation of manual processes - We use WalkMe to remove repetitive clicks, which saves time and is popular with users. Transition onto new platforms - We're implementng a new Salesforce platform, and WalkMe is being used for training and onboarding users. ### 36. An excellent tool with a bit of a learning curve. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about WalkMe?** WalkMe can do amazing things to help my users know what has changed or where to go to complete various processes in Salesforce or Envestnet! I am still learning things about what WM can do more than two years into being my company's primary WM builder. It is fully customizable in so many ways. In particular, the ability to create custom triggers has made building so much easier for the complex processes my company tends to use. There's a learning curve on the rules engine, but once the lightbulb goes off, it is so much easier. **What do you dislike about WalkMe?** There is a steeper learning curve than we understood when we first rolled out WM. It took about six months of full-time building before I really knew what I was doing, mainly because each type of content (Smart Walk-Thru, SmartTip, ShoutOut, Launcher, etc.) has different pieces that you need to learn to watch out for so it will work properly for users. Now that I've got all of the little tricks in my head, I can usually build WM content quickly and easily. I just wish I had had different expectations for how long it was going to take me to be a fully proficient builder. **What problems is WalkMe solving and how is that benefiting you?** WalkMe takes my users through various onboarding processes, makes sure my users know what has changed in our software, alerts them to information they need to know, and generally serves as a one-stop shop that has reduced our training needs companywide. WalkMe helps us prevent user errors, lets us redirect users to the correct process, etc. ### 37. WalkMe Enablement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about WalkMe?** The ability to guide through complicated processes. **What do you dislike about WalkMe?** Can be a bit clunky in places and hard to use. **What problems is WalkMe solving and how is that benefiting you?** WalkMe is guiding users through software and correcting the amount of errors created. **Official Response from Lacey Butler:** > Thank you for sharing your experiences! It's great to hear that you're using WalkMe to guide your users through complex workflows *and* mitigating errors (wins all 'round 🎊 ) We appreciate your feedback about the UI/UX, and we're always striving to improve and make it even easier to build impactful solutions. If you have a specific suggestion or area that's top of mind for you, you can always submit your suggestions via the Ideas section of the Community, which our Product Team actively reviews :). Thank you for being a customer! Lacey Butler, Customer Advocacy @ WalkMe ### 38. WalkMe - a perfect guidance that is closer than you think. **Rating:** 4.5/5.0 stars **Reviewed by:** Paweł Z. | Feature Owner, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about WalkMe?** From end-user perspective, WalkMe blends so well into the desired webpage, it's hard to distinguish. By doing so, the user doesn't have the feeling of interacting with 'yet another pop up window', with an incline to close it off as soon as it's pop up. It provides a clear guidance at the moment of need, so whether you're an experience user that just forgot how to do one things or a total newbie, it will provide a tailored solution to guide you to the end goal. From WalkMe builder perspective, it's simple to create a content and maintain it. Then you can analyse how it is performing, draw conclusions & improve the guidance. By doing so, you're always on top of what users expect to see. **What do you dislike about WalkMe?** Depending on how complex is the website on which you're deploying WalkMe, it might require a few tweaks to ensure that content behaves as intended. It's more of the middle-ground problem that has to be fixed between WalkMe & website owner, yet WalkMe Support was very active in resolving these & ensuring business continuity. **What problems is WalkMe solving and how is that benefiting you?** We were looking at ways to improve the digital uptake of our website & increase the self-service amongst end-users. WalkMe was implemented as a part of Onboarding Journey, aiming at providing step-by-step 'how-tos'. This in turn helped us to lower the workload of Customer Operations team. **Official Response from Paul Senatori:** > Hi Paweł, First, my apologies for not responding earlier. I try to catch reviews within the same day and respond/route them to the right staff. Believe it or not, I was actually in Disneyland the week of your review (OMG, if you like anything Star Wars, you've got to visit the new SW attraction - amazing). But, thank you sincerely for taking the time to share your detailed experience with WalkMe. It’s fantastic to hear that our platform has integrated seamlessly into your webpages, providing just-in-time guidance for both seasoned users and newcomers alike. We pride ourselves on the intuitiveness of the WalkMe builder and are thrilled to know it has made content creation and maintenance straightforward for you. I count myself an editor/author, so I share your love for the WalkMe builder experience. Your insight into the analytics and improvement cycle is invaluable, as it encapsulates our goal of delivering continuous enhancement to user experience, and data is a big part of that. Your feedback regarding the complexities of website integration is well-noted. Rest assured, we are consistently working to simplify this process and appreciate your acknowledgment of our Support team’s efforts to resolve such issues promptly. The impact of WalkMe on your digital adoption and the reduction of workload on your Customer Operations team is precisely the outcome we strive for. We are committed to your continued success and are routing your insights about deployment to our product management team, with a cc to our CSM organization head, to further refine our service. Should you need any more assistance or wish to share additional feedback, please don’t hesitate to reach out to us at reviews@walkme.com. Warm regards, Paul S. WalkMe Marketing ### 39. Worderful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rohith K. | Senior Analyst Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about WalkMe?** WalkMe is one of Best DAP Tool, It helps to enhance the user experience and increase user adoption. It helps to our new cleint users to learn quickly and also helps to navigate our application. **What do you dislike about WalkMe?** Nothing to dislike about it. it was a great tool **What problems is WalkMe solving and how is that benefiting you?** A Lot of problem have solved. Any events - we can plan for a shoutouts To help our customer on a Work flow : SMT feature is great ### 40. Walk Me for ACE **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about WalkMe?** Walk Me is a great tool to use during and after new hire training. **What do you dislike about WalkMe?** I feel that sometimes instead of answering questions we are forced to have a meeting to discuss. Noe evrything has to be a meeting. **What problems is WalkMe solving and how is that benefiting you?** Answers employee questions while using the systems ### 41. Great, but expensive **Rating:** 4.5/5.0 stars **Reviewed by:** Lucy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about WalkMe?** There are lots of great features in WalkMe and in general it's easy to set up without being too technical a person. **What do you dislike about WalkMe?** The cost is very expensive for what it is! **What problems is WalkMe solving and how is that benefiting you?** WalkMe helped our clients find answers to questions and how to do things without having to contact customer support. It also kept them updated with new product releases and feature announcements **Official Response from Ofir Bloch:** > Hey Lucy, Thank you for taking the time to share your WalkMe experience. We're happy to hear you find our platform intuitive to set up and that it's helping your clients self-serve and stay informed about updates. Regarding WalkMe's cost, you're right that we're not the lowest cost option on the market. But, we've found that our customers experience substantial returns on their investment by reducing support costs, increasing user adoption, and driving feature discovery. (Check out the white paper I shared! 👇🏼) We're committed to delivering value and would be happy to review the specific ROI you're seeing - please don't hesitate to reach out to your CSM to discuss further. Thanks again for your partnership and thoughtful review. We look forward to continuing to support your success. Ofir Bloch, VP Corporate Marketing ### 42. WalkMe user for multiple applications. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about WalkMe?** I like how adaptable it is. There is always a solution to any problem so matter the issue. **What do you dislike about WalkMe?** I think the a downside is that you can track insights by groups of people. Meaning that when a task is done by one user, another user at the same company or department can't see that it was completed and has to do it again. **What problems is WalkMe solving and how is that benefiting you?** We use WalkMe to help customer adaption to new applications and functionalities using training resource and other tools. ### 43. Has changed how we do things in retail. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about WalkMe?** WalkMe has many different use cases. Its not just guidance, it can be used to automation, smart tips and implementing features on the website. **What do you dislike about WalkMe?** That you can't link content to only 1 page. If someone opens up another tab of the same website during a smart walkthrough it duplicates to that other tab **What problems is WalkMe solving and how is that benefiting you?** It helps with our compliance and process scores. Each differen't stat in Australia has differen't regulations and our contact center staff have to give the correct informations to customer. WalkMe allows us to display the correct scripting and process in the CRM. Automation is helping our staff focus more on customers as walkme can automate task. Currently we are in stablisation as we have a new CRM, WalkMe allows us to implemenent features that the devs for the CRM don't want to priortise. ### 44. """"" THIS IS HOW WALKME INCREASED OUR PRODUCTIVITY"""". **Rating:** 5.0/5.0 stars **Reviewed by:** Mary M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about WalkMe?** First, i must disclose the fact that i have been using Walkme for the past 3 years and it helped me go through software applications seamlessly. It provides personalized user experience which makes it user friendly. In fact, Walkme is a GAME-CHANGER and it's been a great way to provide user guidance. Customer support is also good, excellent and exceptional. **What do you dislike about WalkMe?** Walkme can be a little bit challenging especially if you have never encountered it before even though it's marketed as low-code/no-code software. **What problems is WalkMe solving and how is that benefiting you?** Walkme has been a game-changer for our organization. Has an excellent and exceptional support for content creation and technical issues. In fact, it's easy to build content with Walkme and it saves much time and effort. The best part is that it helps me to provide assistance to my users. I highly recommend Walkme. ### 45. Unlocking efficiency and user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Keshav A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about WalkMe?** Seamless onboarding, user-friendly interface, enhanced productivity and a very dedicated customer support team. **What do you dislike about WalkMe?** Steep learning curve initially, otherwise have not faced much issues. **What problems is WalkMe solving and how is that benefiting you?** Digital adoption platform to enhance the employee experience, guiding them through the end to end processes in various applications. **Official Response from Lacey Butler:** > Hi Keshav - thank you for sharing your experiences with us! We always love to hear praise for our support folks *and* the value you're seeing 🙌 ) We know that the learning curve can be different for everyone, but it sounds like you're off to the races now and are delivering some awesome results to your team members across the organization - Congrats! ### 46. Professional and Knowledgeable Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi K. | Sr. Sales Operations Analyst and Sales Operations Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about WalkMe?** It assists our Sales Teams in inputting data in Salesforce. It's easy to use, almost invisible, and it can be customized for your business! **What do you dislike about WalkMe?** Getting our IT department aligned to launch on users' computers globally. Not really WalkMe's fault, but it's what I dislike about the process. **What problems is WalkMe solving and how is that benefiting you?** We recently implemented Salesforce for our Sales teams. WalkMe has helped resolve issues around processes putting information into Salesforce, giving guidance through smart walk-throughs, tips, and survey input. We also had workstation installed to create a concierge service, if you will, for users, to work more efficiently through their day-to-day activities. **Official Response from Paul Senatori:** > Hi Kristi, Thank you sincerely for your thoughtful review. It’s wonderful to hear how WalkMe is seamlessly integrating into your Sales Team's workflow and making the Salesforce data input process more intuitive and efficient. The customization aspect you highlighted is indeed a pillar we stand on, aiming to offer solutions that are tailor-made for every business’s unique needs. I understand that the global launch through your IT department presented some hurdles. While we are here to facilitate the process as smoothly as possible, we acknowledge that there can be external factors that affect the rollout. Your feedback is important, and I assure you that we continually work towards streamlining our implementation processes to offer even smoother transitions in different IT environments. It's heartening to know that WalkMe is effectively addressing common questions and providing valuable tips to your team, not to mention the essential insights offered through adoption reports for your leadership. We are here to keep empowering your teams with the right guidance and support. Thank you once again for sharing your experience. Should any questions or needs arise, feel free to reach out to me at paul.senatori@walkme.com. Best regards, Paul Senatori, WalkMe Marketing ### 47. Impressive and user friendly product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about WalkMe?** Walkme analytics and the ease of use in building use cases with excellent support from Walkme. I appreciate all the features and options in building. **What do you dislike about WalkMe?** I love the option to open a URL. Can you add the feature to allow a user to open an application? **What problems is WalkMe solving and how is that benefiting you?** Onboarding new hired employees and it will create efficiency in our onboarding processes. Teaching new users how to use the application to perform their role effectively. **Official Response from Lacey Butler:** > Thank you for sharing your feedback and experiences – and we're thrilled to hear that you've had *excellent* experiences with our support team! Regarding your question: you should be able to accomplish this with WalkMe Shuttles 🙌 If you have any questions or would like more guidance, you can always reach out to your account team, support, or me directly and I'll help you get the info you need. Lacey - Customer Advocacy @ WalkMe (lacey.butler@walkme.com) ### 48. Very knowledgeable and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about WalkMe?** I like that it's a good tool to use instead of PowerPoints or documents, having the on screen walkthrough is better for learning. **What do you dislike about WalkMe?** Sometimes depending on the websites and cookies, walkme's might not show up due to those **What problems is WalkMe solving and how is that benefiting you?** Better training modules Better turnaround time down the road Catches user error at the start rather than having the using send a fault order Easy to manage and maneuver ### 49. We love WalkMe. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about WalkMe?** WalkMe helps us create solutions to our common problems. The Community is the best part about WalkMe. Anytime we don't know the answer, or are looking for out of the box solutions, The Community is always there to brainstorm those ideas. **What do you dislike about WalkMe?** There is a huge learning curve to utilizing the system effectively. It's just the nature of the system, since there are so many different ways to create content within the system. Learning which tool to use and when is the biggest key to success. **What problems is WalkMe solving and how is that benefiting you?** WalkMe allows us to house all our onboarding content for welcoming a new user into our application. We no longer have to give in person or zoom trainings to end users. We give them a list of material to cover and run the goals reports to see that they have done so. **Official Response from Paul Senatori:** > We're absolutely thrilled to hear that you're loving WalkMe and finding our Community to be such a valuable resource! It's great to know that the support and collaborative problem-solving provided there is making a difference for you and your team. Acknowledging the learning curve, we understand that our system's versatility comes with challenges. We're continually striving to simplify our user experience while maintaining the powerful capabilities that allow for such a rich creation process. Your feedback is crucial and has been forwarded to our product management team, with a copy to our CSM organization head, to help us improve in this area. It's fantastic that WalkMe has streamlined your onboarding process, making it more efficient and measurable with our goals reports. We're proud to support the transition away from in-person training, saving you time and resources. Should you need more detailed guidance or want to share additional feedback, we're just an email away at reviews@walkme.com. Thank you for choosing WalkMe, and here's to more success together! Best, Paul S. WalkMe Marketing ### 50. Walkme.... The best tool i have ever encountered. **Rating:** 4.5/5.0 stars **Reviewed by:** Pauline L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about WalkMe?** What i like best about Walkme is how it helps to provide real-time help to my users which is a big plus. It helps teams to achieve their organization's goals whatever they might be. I like how responsive and supportive their customer service and technical support team are, very helpful, valuable and reliable. I like how it is easy and simple to use and has numerous features. **What do you dislike about WalkMe?** To be sincere i have nothing to dislike about Walkme. All issues are resolved quickly by their support team. **What problems is WalkMe solving and how is that benefiting you?** I like how it is very easy to communicate with other Walkme users. The application itself does exactly what it was designed to do, perfectly and smoothly. Walkme technical support team rocks, the best team to work with. Has organized folders and it was quick and easy to implement. ## WalkMe Discussions - [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) - 3 comments, 2 upvotes - [View WalkMe pricing details and edition comparison](https://www.g2.com/products/walkme/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+15%3A13%3A04+-0500&secure%5Bsession_id%5D=b710aa90-44f6-4452-be5a-fbfb064544b8&secure%5Btoken%5D=90d71a4ddba930f0609c40a32f00474314c855bb574b0fdb7dafcba5953cbd8e&format=llm_user) ## WalkMe Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Axis](https://www.g2.com/products/axis/reviews) - [LeaseAccelerator](https://www.g2.com/products/lease-accelerator/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Master Data Governance (MDG)](https://www.g2.com/products/sap-master-data-governance-mdg/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [SAP Sustainability Control Tower](https://www.g2.com/products/sap-sustainability-control-tower/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## WalkMe Features **User Identification** - Demographics - User Segmentation - Geolocation **User Analysis** - Survey Implementation - Data Analysis **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Summarization **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Variation Testing** - A/B Testing - WYSIWYG Editor - Conversion Goal - Percentage of Traffic - Confidence Level - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top WalkMe Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.5/5.0 (537 reviews)