WalkMe Features
Metrics (5)
Engagement
As reported in 18 WalkMe reviews. Configures and accurately measures an appropriate measure of engagement, such as average session length.
Exit Tracking
Accurately determines where users close the app during their sessions. This feature was mentioned in 17 WalkMe reviews.
Retention
As reported in 18 WalkMe reviews. Accurately measures bounce rate.
Return
Tracks user return rates and related metrics. 16 reviewers of WalkMe have provided feedback on this feature.
Conversions
Tracks what proportion of users convert via a certain action. 17 reviewers of WalkMe have provided feedback on this feature.
Variation Testing (6)
A/B Testing
As reported in 16 WalkMe reviews. Test changes to a screen by administering the change to a portion of visitors and measuring conversion.
WYSIWYG Editor
As reported in 20 WalkMe reviews. Quickly create variant web pages with an easy-to-use WYSIWYG editor.
Conversion Goal
Able to set any user action as the conversion goal of the test. This feature was mentioned in 18 WalkMe reviews.
Percentage of Traffic
Able to adjust both the percentage of total traffic being tested and the proportion of the tested traffic that sees A and that sees B. 21 reviewers of WalkMe have provided feedback on this feature.
Confidence Level
As reported in 21 WalkMe reviews. Able to view or adjust the necessary confidence level of your test.
Multivariant Testing
Test multiple changes at once by directing traffic to a random combination of all changes being analyzed. This feature was mentioned in 17 WalkMe reviews.
Reporting (2)
Segmentation
Break down a population of users by demographics, sequence actions, time, and able to build custom segments. 23 reviewers of WalkMe have provided feedback on this feature.
Reports and Dashboards
Based on 24 WalkMe reviews. Access pre-built and custom reports and dashboards.
Personalization (3)
Standard Targeting
Deploy different versions of app screens based on user demographics, user activity, etc. with out-of-the-box configuration. 22 reviewers of WalkMe have provided feedback on this feature.
Custom Targeting
Show different versions based on any variable set up to be tracked on the app's back end. This feature was mentioned in 21 WalkMe reviews.
Data Segmentation
As reported in 19 WalkMe reviews. Segment data by various user demographics to find deeper trends within specific user groups.
Administration (4)
API / Integrations
Based on 18 WalkMe reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
QA Testing
Based on 19 WalkMe reviews. Able to test that event and variable setup are reporting data accurately.
Performance and Reliability
Based on 24 WalkMe reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.
User, Role, and Access Management
Based on 24 WalkMe reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
User Identification (3)
Demographics
Identifies user demographics like gender or age. This feature was mentioned in 17 WalkMe reviews.
User Segmentation
Enables the view of analytic data based on user segment. This feature was mentioned in 19 WalkMe reviews.
Geolocation
Based on 14 WalkMe reviews. Identifies users locations.
Tracking & Reporting (6)
Custom Event Tracking
As reported in 18 WalkMe reviews. Enables you to define custom events for analysis.
Real-Time Insights
Provides real-time reports. This feature was mentioned in 19 WalkMe reviews.
Attribution
Measures user acquisition analytics. This feature was mentioned in 16 WalkMe reviews.
Dashboard
Provides a holistic summary of your data. 20 reviewers of WalkMe have provided feedback on this feature.
User Path Tracking
Displays a users progress throughout specific paths in an application. This feature was mentioned in 18 WalkMe reviews.
User Activity History
As reported in 18 WalkMe reviews. Displays a users activity history.
Self-Service Experience (5)
Knowledge Base
Provides a repository of information that can be used by those seeking support. 201 reviewers of WalkMe have provided feedback on this feature.
Searchable Articles
Makes articles in the knowledge base searchable on the web. 200 reviewers of WalkMe have provided feedback on this feature.
Community Forums
Based on 192 WalkMe reviews. Enables users to engage with other users to solve common issues.
Mobile Optimization
As reported in 137 WalkMe reviews. Optimizes the customer self-service experience on mobile devices
Personalization
Gives the user targeted, personalized results based on their activity or preferences 172 reviewers of WalkMe have provided feedback on this feature.
Self-Service Platform (4)
Branding
As reported in 174 WalkMe reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.
Automation
Automates some or all operation related tasks 180 reviewers of WalkMe have provided feedback on this feature.
Artificial Intelligence
Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 137 WalkMe reviews.
Integrations
As reported in 158 WalkMe reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools
User Analysis (2)
Survey Implementation
Based on 286 WalkMe reviews. Allows you to deploy NPS surveys to users.
Data Analysis
Analyzes user survey responses and information in the application. 320 reviewers of WalkMe have provided feedback on this feature.
User Support (3)
User Segmentation
Organizes users into predefined groups and provides different responses based on group. This feature was mentioned in 311 WalkMe reviews.
Multi-Language Support
Supports multiple languages. 250 reviewers of WalkMe have provided feedback on this feature.
Behavior-responsive Messaging
Based on 258 WalkMe reviews. Provides responses based on user behavior and feedback.
Walkthrough Type (2)
Audio-visual Walkthroughs
Supports audio and video-based walkthroughs. 267 reviewers of WalkMe have provided feedback on this feature.
Text Bubble Walkthroughs
Supports text bubble walkthroughs. This feature was mentioned in 319 WalkMe reviews.
ServiceNow Apps (2)
ServiceNow Integration
How satisfied are you with this app/integration in the ServiceNow ecosystem?
Value
How valuable is it to be able to use this product with ServiceNow?
Generative AI (1)
AI Text Summarization
Condenses long documents or text into a brief summary. This feature was mentioned in 98 WalkMe reviews.
Platform Basics - Digital Adoption Platform (2)
Integration
Enables integration with web-based software, websites, or other software applications. This feature was mentioned in 46 WalkMe reviews.
Communications
Provides cued prompts, messages, tooltips, notifications and branded tutorials. This feature was mentioned in 49 WalkMe reviews.
Analytics - Digital Adoption Platform (1)
Analytics
Manages user interactions and analyzes user behavior data within the software or application. This feature was mentioned in 47 WalkMe reviews.
Functions - Digital Adoption Platform (2)
Customer self-service
Based on 49 WalkMe reviews. Supports self-service features like troubleshooting, form completion, or knowledge base access.
In-app guidance
Provides in-app guidance on company-specific tools and workflows for onboarding. This feature was mentioned in 50 WalkMe reviews.
Agentic AI - ServiceNow Store Apps (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Customer Self-Service (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input 11 reviewers of WalkMe have provided feedback on this feature.
Multi-step Planning
Based on 12 WalkMe reviews. Ability to break down and plan multi-step processes
Cross-system Integration
Based on 12 WalkMe reviews. Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience 11 reviewers of WalkMe have provided feedback on this feature.
Natural Language Interaction
Engages in human-like conversation for task delegation This feature was mentioned in 12 WalkMe reviews.
Proactive Assistance
Anticipates needs and offers suggestions without prompting This feature was mentioned in 12 WalkMe reviews.
Decision Making
Makes informed choices based on available data and objectives This feature was mentioned in 12 WalkMe reviews.
Agentic AI - Digital Adoption Platform (1)
Adaptive Learning
Based on 33 WalkMe reviews. Improves performance based on feedback and experience
Technology Glossary Features
View definitions of the features and discover new technology terms.
User segmentation is the action of separating different users into specific groups, or segments, based on common characteristics.
QA testing is a critical step within the software development process. During this phase, products are tested for bugs, design flaws, or any potential performance issues.
