Splashtop Remote Support Reviews & Product Details

I love using Splashtop Remote Support as it makes it easy to manage all of our company computers through both a web browser and their dedicated app. The ease of use is amazing, and I love how quick and seamless it is to move between systems. The granular controls are fantastic, allowing me to adjust session performance metrics like FPS and resolution. Another feature I appreciate is the virtual display driver, which lets me simulate multiple display setups on a single-screen laptop, maximizing productivity. The intuitive dashboard is incredibly useful, providing a clear breakdown of operating systems, software versions, and antivirus status across devices. It's indispensable for managing our equipment inventory, whether online or offline. The tracking of remote user sessions is another helpful tool, aiding in audit and decision-making processes. Installing Splashtop is a breeze, and even the email link installation option is incredibly convenient, especially for remote machines. The cross-platform support is great, working smoothly on Windows and macOS, and though Linux support has its challenges, it's appreciated that it's available. I'm definitely impressed with the service, and I'd highly recommend it for those using Windows, as it's well-integrated and familiar to our staff. Review collected by and hosted on G2.com.

I'd really like to see maybe a bit more of certain inventory things. Splashtop is really working towards getting better at inventory management, but it would be really cool to see some more options. Another thing I would like to see is if there's any other way to remotely install software through Splashtop. It's not something I'm exactly looking for, but it would be nice to see something like that improved. Also, installing it on Linux is an absolute pain sometimes because it does not work well like you might think it does. You might have blurry images, font problems, and scaling problems. Review collected by and hosted on G2.com.

I like that Splashtop Remote Support is easy to use – I pushed the Splashtop Streamer to each computer using Microsoft InTune, and after that, remoting in is as easy as clicking on a computer. The AEM dashboard is immediately available for me to see each computer's status and perform fixes if necessary. It allows me to virtually be present on each computer, making maintenance and addressing staff concerns feasible without having to physically travel. Splashtop also helps clarify issues more clearly than Microsoft does sometimes, allowing me to decide whether to use Splashtop or InTune to implement solutions. The setup was straightforward; I just needed to upload the deployment package to InTune, push it out, and it was done. Overall, the remote access and monitoring capabilities are crucial and affordable given our budget constraints. Review collected by and hosted on G2.com.

The main issue I have with Splashtop not working is that a laptop can only be accessed if they are on, open, and the streamer is still functional. Often when the laptop goes to sleep, the streamer stops working, and the user has to restart the computer in order for me to be able to remote in. The staff are pretty good about it, but it's the one major downside. Review collected by and hosted on G2.com.

I like that Splashtop Remote Support is our primary tool for remote support. It's essential for remote work, allowing us to not be in front of a troubled computer. I also appreciate its comprehensive feature set, which is constantly being improved or added to, like the ability to send remote commands without having to physically connect to an end user's device. This feature is extremely valuable as it allows us not to interrupt users while they work. The price point of Splashtop Remote Support is exceptional, and the setup was extremely straightforward, with the agent deploying as you would with any other MSI. Review collected by and hosted on G2.com.

The desktop console app for administrators sometimes crashes or hangs. I've noticed this recently. I hope they improve the reliability of it, as this has only been an issue over the last 6 months or so. Review collected by and hosted on G2.com.

I like being able to log in without a delay, which is very important to us. I appreciate all the different features, including the ability to turn off the screen and continue working. Splashtop Remote Support is one of the best tools we use. The timeliness and timeline feature are crucial because we work with flying an aircraft in simulation and need to control the aircraft from abroad. The initial setup was very easy and seamless, and we've been using it for three years now after recommendations. It's been fantastic in terms of security compared to other software we've tried. Review collected by and hosted on G2.com.

I would love to have access to BIOS early on. It's a challenge using multiple computers at once, but Splashtop works well with it. We also experience a lot of blocking from various clients due to access issues, requiring IT policy approvals. Review collected by and hosted on G2.com.

in Splashtop it is incredibly quick to set up and simple enough for anyone to use. As a Customer support executive many time we face people who are not that tech savvy and many time the simple task to get us connected to their PC becomes such a hassle but splashtop is incredibly easy and we have also integrated with out Hotel PMS system to make the process of connecting Customer support person to the Hotel PC the fastest way possible. also the options like clipboard Sync, File transfer feature, Multi Monitor Access Help us on Daily basis to make our work Smooth & efficient. Review collected by and hosted on G2.com.

I dont really have any issues with the splashtop, its just that the UI of the Splashtop business can be bit better and good looking. but other than that the interface is easy to use, and customer support team use is on daily basis and we have no complaints there. The core functionality if the product is done perfectly. Review collected by and hosted on G2.com.

We used to enjoy their great customer support and willingness to support their paying customers, but that apparently all changed when they started making some money and gaining popularity. We were recently screwed over by their billing dep not giving us time to resolve a payment issue, and I believe it was done purposefully to get us off a legacy plan that no longer suited them.

Our bill to run remote support has now doubled and we are looking into other option. I would not recommend their services to anyone for any reason. Review collected by and hosted on G2.com.

Poor customer care team and shady billing practices that screwed us out of our legacy plan and doubled our monthly bill Review collected by and hosted on G2.com.

The interface of the Splashtop app is well thought out and simple to navigate. A big plus is anything in the local clipboard is automatically available for pasting into the remote device Review collected by and hosted on G2.com.

Switching between screens when the remote device has multiple screen is easier on other remote software where moving the mouse automatically changes the screen Review collected by and hosted on G2.com.

I like that Splashtop Remote Support has the option to log in to remote computers via SOS. This feature allows us to leave a link on the desktop or provide a URL for customers to connect with us, which is great for offering support. The SOS feature is particularly valuable as it lets us invite customers who aren't already on our list, by simply sending them a link or giving instructions on how to connect. This flexibility is incredibly useful for helping people worldwide, even if we haven't previously connected to them. The initial setup couldn't be easier—it's just an installation, and you can also access it via the web. I find this direct and straightforward. Additionally, it always works for us, whether we're connecting internally or over the Internet, as long as there's an Internet connection. And I'd rate it a 10 out of 10 for recommending it to others, as I've recommended it more than twice already. Review collected by and hosted on G2.com.

It's hard to find anything I dislike about Splashtop; it has always worked for me. Review collected by and hosted on G2.com.

Splashtop has greatly improved how we remotely manage PCs, MACs, Servers, and Laptops from our office instead of making a trip to a client's location. This allows us to manage multiple devices simultaneously in multiple locations with a single technician. The remote printing and device file sharing feature is great because it allows us to perform complex installation tasks remotely, perform installations, configure applications, test them. All we need is a fresh out of the box PC with Splashtop configured on it or we send the client a Splashtop Install link and take it from there. All this without needing to leave our office. Splashtop has drastically reduced our need to dispatch for support calls, saving on expenses, Insurance, and allowing our technicians to handle multiple tickets more efficiently from the office. The setup of Splashtop Remote Support was really easy once we tested and got comfortable with it. We can easily send a small executable file to the client that they can execute, send us a code and we can get on line with them and resolve their issue in just a few minutes. This vs waiting hours for a technician to show up at their location. Review collected by and hosted on G2.com.

I think the file transfer utility could be a little less clunky. I would like to see a file transfer window open up on the remote desktop (if we elected that) and we could easier walk clients through tasks associated with the file transfers and better watch the progress of their PC's. Review collected by and hosted on G2.com.

Using Splashtop Remote Support enables me to assist my clients in the fastest and most efficient ways possible. Zoom and Teams allows us to share screens but Splashtop has been easier for my clients to access and use. I can also move files from one computer to another with the click of a few buttons. I can restart the other system and keep access, as well. I can send a quick invite or set up regular access. My clients love how quickly we can resolve issues using Splashtop Remote Support. Review collected by and hosted on G2.com.

I honestly can't think of a downside to using Splashtop Remote Support. We've only had positive experiences over the past few years. Review collected by and hosted on G2.com.