Splashtop Remote Support Reviews & Product Details

I like that Splashtop Remote Support is our primary tool for remote support. It's essential for remote work, allowing us to not be in front of a troubled computer. I also appreciate its comprehensive feature set, which is constantly being improved or added to, like the ability to send remote commands without having to physically connect to an end user's device. This feature is extremely valuable as it allows us not to interrupt users while they work. The price point of Splashtop Remote Support is exceptional, and the setup was extremely straightforward, with the agent deploying as you would with any other MSI. Review collected by and hosted on G2.com.

The desktop console app for administrators sometimes crashes or hangs. I've noticed this recently. I hope they improve the reliability of it, as this has only been an issue over the last 6 months or so. Review collected by and hosted on G2.com.

I like being able to log in without a delay, which is very important to us. I appreciate all the different features, including the ability to turn off the screen and continue working. Splashtop Remote Support is one of the best tools we use. The timeliness and timeline feature are crucial because we work with flying an aircraft in simulation and need to control the aircraft from abroad. The initial setup was very easy and seamless, and we've been using it for three years now after recommendations. It's been fantastic in terms of security compared to other software we've tried. Review collected by and hosted on G2.com.

I would love to have access to BIOS early on. It's a challenge using multiple computers at once, but Splashtop works well with it. We also experience a lot of blocking from various clients due to access issues, requiring IT policy approvals. Review collected by and hosted on G2.com.

in Splashtop it is incredibly quick to set up and simple enough for anyone to use. As a Customer support executive many time we face people who are not that tech savvy and many time the simple task to get us connected to their PC becomes such a hassle but splashtop is incredibly easy and we have also integrated with out Hotel PMS system to make the process of connecting Customer support person to the Hotel PC the fastest way possible. also the options like clipboard Sync, File transfer feature, Multi Monitor Access Help us on Daily basis to make our work Smooth & efficient. Review collected by and hosted on G2.com.

I dont really have any issues with the splashtop, its just that the UI of the Splashtop business can be bit better and good looking. but other than that the interface is easy to use, and customer support team use is on daily basis and we have no complaints there. The core functionality if the product is done perfectly. Review collected by and hosted on G2.com.

The interface of the Splashtop app is well thought out and simple to navigate. A big plus is anything in the local clipboard is automatically available for pasting into the remote device Review collected by and hosted on G2.com.

Switching between screens when the remote device has multiple screen is easier on other remote software where moving the mouse automatically changes the screen Review collected by and hosted on G2.com.

I like that Splashtop Remote Support has the option to log in to remote computers via SOS. This feature allows us to leave a link on the desktop or provide a URL for customers to connect with us, which is great for offering support. The SOS feature is particularly valuable as it lets us invite customers who aren't already on our list, by simply sending them a link or giving instructions on how to connect. This flexibility is incredibly useful for helping people worldwide, even if we haven't previously connected to them. The initial setup couldn't be easier—it's just an installation, and you can also access it via the web. I find this direct and straightforward. Additionally, it always works for us, whether we're connecting internally or over the Internet, as long as there's an Internet connection. And I'd rate it a 10 out of 10 for recommending it to others, as I've recommended it more than twice already. Review collected by and hosted on G2.com.

It's hard to find anything I dislike about Splashtop; it has always worked for me. Review collected by and hosted on G2.com.

Splashtop has greatly improved how we remotely manage PCs, MACs, Servers, and Laptops from our office instead of making a trip to a client's location. This allows us to manage multiple devices simultaneously in multiple locations with a single technician. The remote printing and device file sharing feature is great because it allows us to perform complex installation tasks remotely, perform installations, configure applications, test them. All we need is a fresh out of the box PC with Splashtop configured on it or we send the client a Splashtop Install link and take it from there. All this without needing to leave our office. Splashtop has drastically reduced our need to dispatch for support calls, saving on expenses, Insurance, and allowing our technicians to handle multiple tickets more efficiently from the office. The setup of Splashtop Remote Support was really easy once we tested and got comfortable with it. We can easily send a small executable file to the client that they can execute, send us a code and we can get on line with them and resolve their issue in just a few minutes. This vs waiting hours for a technician to show up at their location. Review collected by and hosted on G2.com.

I think the file transfer utility could be a little less clunky. I would like to see a file transfer window open up on the remote desktop (if we elected that) and we could easier walk clients through tasks associated with the file transfers and better watch the progress of their PC's. Review collected by and hosted on G2.com.

Using Splashtop Remote Support enables me to assist my clients in the fastest and most efficient ways possible. Zoom and Teams allows us to share screens but Splashtop has been easier for my clients to access and use. I can also move files from one computer to another with the click of a few buttons. I can restart the other system and keep access, as well. I can send a quick invite or set up regular access. My clients love how quickly we can resolve issues using Splashtop Remote Support. Review collected by and hosted on G2.com.

I honestly can't think of a downside to using Splashtop Remote Support. We've only had positive experiences over the past few years. Review collected by and hosted on G2.com.

Easy deployment via GPO. Using it to log in to computer is simple. My favorite feature is being able to log in with admin credentials and then any installation needed I can just click a button to auto-fill admin creds rather than having to type them in each time, truly a time-save daily and hourly. Review collected by and hosted on G2.com.

Honestly, I cannot think of anything I would consider a negative. Review collected by and hosted on G2.com.

This software is easy to use and fits well with our internal processes and requirements. The initial setup was smooth, and I appreciate how straightforward it is to modify, add, or remove users through the admin features. Our team relies on it daily without encountering any problems. Customer support has been excellent, though we have rarely needed to reach out to them. Review collected by and hosted on G2.com.

I can't think of anything I dislike about the application. Review collected by and hosted on G2.com.

Splash top remote support is simple to use and setting it up literally takes 2 minutes. I use it every day and it makes my job a lot less stressful. I am sure the customer support is on point, but to be honest I have never had a need to contact them. I really enjoy the number of features it has, one of my favorites being the task manager button at the top. Integrating it into new pcs is 1 click, and the install is super easy. Review collected by and hosted on G2.com.

The only thing I dislike, and it rarely happens is that I have had where it will log a user out of their account for some reason. Again, it is so rare that I have never had a need to contact support. Review collected by and hosted on G2.com.