Splashtop Remote Support Reviews & Product Details

in Splashtop it is incredibly quick to set up and simple enough for anyone to use. As a Customer support executive many time we face people who are not that tech savvy and many time the simple task to get us connected to their PC becomes such a hassle but splashtop is incredibly easy and we have also integrated with out Hotel PMS system to make the process of connecting Customer support person to the Hotel PC the fastest way possible. also the options like clipboard Sync, File transfer feature, Multi Monitor Access Help us on Daily basis to make our work Smooth & efficient. Review collected by and hosted on G2.com.

I dont really have any issues with the splashtop, its just that the UI of the Splashtop business can be bit better and good looking. but other than that the interface is easy to use, and customer support team use is on daily basis and we have no complaints there. The core functionality if the product is done perfectly. Review collected by and hosted on G2.com.

I like that Splashtop Remote Support has the option to log in to remote computers via SOS. This feature allows us to leave a link on the desktop or provide a URL for customers to connect with us, which is great for offering support. The SOS feature is particularly valuable as it lets us invite customers who aren't already on our list, by simply sending them a link or giving instructions on how to connect. This flexibility is incredibly useful for helping people worldwide, even if we haven't previously connected to them. The initial setup couldn't be easier—it's just an installation, and you can also access it via the web. I find this direct and straightforward. Additionally, it always works for us, whether we're connecting internally or over the Internet, as long as there's an Internet connection. And I'd rate it a 10 out of 10 for recommending it to others, as I've recommended it more than twice already. Review collected by and hosted on G2.com.

It's hard to find anything I dislike about Splashtop; it has always worked for me. Review collected by and hosted on G2.com.

Splashtop has greatly improved how we remotely manage PCs, MACs, Servers, and Laptops from our office instead of making a trip to a client's location. This allows us to manage multiple devices simultaneously in multiple locations with a single technician. The remote printing and device file sharing feature is great because it allows us to perform complex installation tasks remotely, perform installations, configure applications, test them. All we need is a fresh out of the box PC with Splashtop configured on it or we send the client a Splashtop Install link and take it from there. All this without needing to leave our office. Splashtop has drastically reduced our need to dispatch for support calls, saving on expenses, Insurance, and allowing our technicians to handle multiple tickets more efficiently from the office. The setup of Splashtop Remote Support was really easy once we tested and got comfortable with it. We can easily send a small executable file to the client that they can execute, send us a code and we can get on line with them and resolve their issue in just a few minutes. This vs waiting hours for a technician to show up at their location. Review collected by and hosted on G2.com.

I think the file transfer utility could be a little less clunky. I would like to see a file transfer window open up on the remote desktop (if we elected that) and we could easier walk clients through tasks associated with the file transfers and better watch the progress of their PC's. Review collected by and hosted on G2.com.

Using Splashtop Remote Support enables me to assist my clients in the fastest and most efficient ways possible. Zoom and Teams allows us to share screens but Splashtop has been easier for my clients to access and use. I can also move files from one computer to another with the click of a few buttons. I can restart the other system and keep access, as well. I can send a quick invite or set up regular access. My clients love how quickly we can resolve issues using Splashtop Remote Support. Review collected by and hosted on G2.com.

I honestly can't think of a downside to using Splashtop Remote Support. We've only had positive experiences over the past few years. Review collected by and hosted on G2.com.

This software is easy to use and fits well with our internal processes and requirements. The initial setup was smooth, and I appreciate how straightforward it is to modify, add, or remove users through the admin features. Our team relies on it daily without encountering any problems. Customer support has been excellent, though we have rarely needed to reach out to them. Review collected by and hosted on G2.com.

I can't think of anything I dislike about the application. Review collected by and hosted on G2.com.

Splash top remote support is simple to use and setting it up literally takes 2 minutes. I use it every day and it makes my job a lot less stressful. I am sure the customer support is on point, but to be honest I have never had a need to contact them. I really enjoy the number of features it has, one of my favorites being the task manager button at the top. Integrating it into new pcs is 1 click, and the install is super easy. Review collected by and hosted on G2.com.

The only thing I dislike, and it rarely happens is that I have had where it will log a user out of their account for some reason. Again, it is so rare that I have never had a need to contact support. Review collected by and hosted on G2.com.

I like how Splashtop Remote Support lets me easily get access to customers, whether attended or not attended. Adding new customers is very easy because I can just give them a few simple instructions. The setup was very easy, taking no time at all to set everyone up. I find it reliable and very quick. Review collected by and hosted on G2.com.

I wish Splashtop Remote Support had monitoring capabilities for customers' computers, like checking CPU speed, hard drive usage, and identifying heating issues or things that may need maintenance. It would be great if I could address these issues by logging in if something goes wrong. Review collected by and hosted on G2.com.

I really appreciate how easy it is to remote in using Splashtop Remote Support; it simplifies my tasks considerably in the IT field. Its feature of displaying a comprehensive list of system specifications and the last login details of clients is extremely helpful and allows for efficient management and upgrade decisions. The setup process was super simple, which made the transition seamless for my team. I value how Splashtop Remote Support has streamlined solving customer issues related to emails and computers, and after using it for such a long period, over five years, I've found it reliable and efficient. Review collected by and hosted on G2.com.

I feel like sometimes the connection can be buggy if people are using a different version of Splashtop Remote Support than you are. Review collected by and hosted on G2.com.

I love how simple it is to get remotely connected to users outside our organization using Splashtop Remote Support. The unattended remote access feature is incredibly easy to configure, especially for satellite offices that are not connected to our primary office via VPN. I appreciate that the URL is simple to communicate to a remote user, with the executable or dmg file conveniently auto-prompting to download. This provides a very nice client experience. I also find the initial setup to be super easy, with clear and comprehensible licensing, and the client software is very intuitive with a simplistic configuration. Additionally, Splashtop Remote Support has remained at a reasonable cost, even when other vendors increased their fees substantially, making it cost-effective. All these aspects have contributed to a seamless and valuable experience in providing on-demand user support. Review collected by and hosted on G2.com.

Honestly, there is nothing I dislike about Splashtop. It is a superior service/product, as far as cost, to other similar services that offer the same. Review collected by and hosted on G2.com.

Splashtop has genuinely made remote work significantly easier for me. It’s simple to set up, connects quickly, and feels very stable even with slower internet connections.

What I really like is how lightweight and straightforward it is compared to other remote tools. It doesn’t slow down the system, and the connection stays consistent; file transfer, multi-monitor support, and sound streaming all work seamlessly. Review collected by and hosted on G2.com.

The only thing I’d improve is the occasional reconnection lag when switching networks or waking a computer from sleep. But that’s a small issue compared to how reliable it’s been overall. Review collected by and hosted on G2.com.