[ Splasht... Reviews ](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) [ Splasht... Reviews ](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) # Splashtop Remote Support Features ##### ## Incident Management (3) Ticket Prioritization Prioritizes tickets based on factors configured by the user. Ticket Notifications Notifies the IT team when a ticket needs action. Knowledge Base Provides a forum for answers to common questions. Show More ##### ## Reporting (1) Dashboards Displays important metrics relating to performance. Show More ##### ## Access & Usability (3) Mobile Enables access to service desk features via mobile device. Active Directory Provides a directory of all users within an organization. Multi-Channel Access Enables access to service desk features through multiple channels such as email, phone, or the portal. Show More ##### ## Administration (6) Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (4) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. VoIP Provides voice over IP calling solutions. Video Conference Call Provides pre-session or in-session video call options to resolve issues. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Security (2) Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Device Support (3) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Agentic AI - Service Desk (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![LogMeIn Resolve](https://images.g2crowd.com/uploads/product/hd_favicon/5df47d29bfebd94f95f917ab9355b37d/logmein-resolve.svg "LogMeIn Resolve") LogMeIn Resolve 4.3/5 (463) ](https://www.g2.com/products/logmein-resolve/reviews) [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5 (3,882) ](https://www.g2.com/products/teamviewer/reviews) [ ![LogMeIn Rescue](https://images.g2crowd.com/uploads/product/hd_favicon/69f8f077573b236ed8d34c97f8e726ac/logmein-rescue.svg "LogMeIn Rescue") LogMeIn Rescue 4.6/5 (197) ](https://www.g2.com/products/logmein-rescue/reviews) [ View All Alternatives ](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/competitors/alternatives) Splashtop Remote Support Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2bbdb5d53b89080377e86d17937346d4/logmein-rescue.png "Product Avatar Image") LogMeIn Rescue 4.6/5 (210) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-splashtop-inc-splashtop-remote-support) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5 (3,984) [ Compare Now ](https://www.g2.com/compare/splashtop-inc-splashtop-remote-support-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ec262f4cfdee4a73d0af348859478060/logmein-resolve.png "Product Avatar Image") LogMeIn Resolve 4.3/5 (468) [ Compare Now ](https://www.g2.com/compare/logmein-resolve-vs-splashtop-inc-splashtop-remote-support) ##### Categories on G2 [ Remote Support ](https://www.g2.com/categories/remote-support)[ Patch Management ](https://www.g2.com/categories/patch-management)[ Service Desk ](https://www.g2.com/categories/service-desk) ##### Explore More [ Recommended influencer marketing platforms with good ROI ](https://www.g2.com/discussions/recommended-influencer-marketing-platforms-with-good-roi)[ Types of Advertising ](https://www.g2.com/articles/types-of-advertising)[ Best software for managing and storing email templates ](https://www.g2.com/discussions/what-is-the-best-software-for-managing-and-storing-email-templates) [ Best API lifecycle management platforms ](https://www.g2.com/discussions/what-are-the-best-api-lifecycle-management-platforms)[ Which password tool is best for business security ](https://www.g2.com/discussions/which-password-tool-is-best-for-business-security)[ Pros and Cons Details ](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews?qs=pros-and-cons) Show More [ Recommended influencer marketing platforms with good ROI ](https://www.g2.com/discussions/recommended-influencer-marketing-platforms-with-good-roi)[ Types of Advertising ](https://www.g2.com/articles/types-of-advertising)[ Best software for managing and storing email templates ](https://www.g2.com/discussions/what-is-the-best-software-for-managing-and-storing-email-templates) [ Best API lifecycle management platforms ](https://www.g2.com/discussions/what-are-the-best-api-lifecycle-management-platforms)[ Which password tool is best for business security ](https://www.g2.com/discussions/which-password-tool-is-best-for-business-security)[ Pros and Cons Details ](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews?qs=pros-and-cons)